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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5909 Views

0 replies

7 likes

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Spotify Connect no longer reliably finding devices

I am running Spotify on a Galaxy S6. The app is version 8.4.3.479 armv7. I'm paying for Spotify Premium. At home I gave two Google Home devices and one Googlecast Audio. Until about two months ago Spotify (on the S6) was fairly reliable in always sho...

Casual Listener

I am running Spotify on a Galaxy S6. The app is version 8.4.3.479 armv7. I'm paying for Spotify Premium.    At home I gave two Google Home devices and one Googlecast Audio. Until about tw...

Danno81

Regular

1549 Views

4 replies

3 likes

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  • 4 replies
  • 3 likes

All downloaded albums disappear from android phone daily

Starting recently and with greater regularly (now daily) I find that all the downloaded albums have deleted from my android phone. Strangely playlists are not affected, but every day this week I find all my albums have gone. I download them again ove...

Newbie

Starting recently and with greater regularly (now daily) I find that all the downloaded albums have deleted from my android phone. Strangely playlists are not affected, but every day this week I find...

Fergal2808

Newbie

493 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Issue casting to Chromecast Audio - music just stops playing

I did a search and found a few mentions but is this a known issue?I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Audio the streaming stops. Sometimes it will play again ...

Newbie

I did a search and found a few mentions but is this a known issue? I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Aud...

melingaok

Newbie

1490 Views

1 replies

3 likes

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  • 1 replies
  • 3 likes

X Friend(s) Listen(s) to an Artist

On the Android app (and I'm sure other places) there's a fun feature where you can see which of your Facebook friends listen to a particular artist. I would like to know how this is determined. How frequently do you have to listen to the artist (and ...

Regular

On the Android app (and I'm sure other places) there's a fun feature where you can see which of your Facebook friends listen to a particular artist. I would like to know how this is determined. How f...

215 Views

0 replies

0 likes

  • 215 Views
  • 0 replies
  • 0 likes

Musics not showing at library

I downloaded a bunch of musics, they are in my phone but they don't show up in the library.I have about 900 musics and i have about 5g left in my sd card

Newbie

I downloaded a bunch of musics, they are in my phone but they don't show up in the library. I have about 900 musics and i have about 5g left in my sd card

236 Views

0 replies

0 likes

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  • 0 replies
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Getting Charged

I used the premium month for free and on the day before my subscription would end I cancelled premium , but then the next day my dad tells me that his card was charged even though I cancelled the premium. Is it possible for spotify to return that mon...

Newbie

I used the premium month for free and on the day before my subscription would end I cancelled premium , but then the next day my dad tells me that his card was charged even though I cancelled the pre...

labelscollected

Community Legend

309 Views

1 replies

0 likes

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  • 1 replies
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Playing music from SD card

I've downloaded my music to my laptop, after some looking found where it's been saved to, transferred the files manually to my SD card & can't play them. Any ideas

Newbie

I've downloaded my music to my laptop, after some looking found where it's been saved to, transferred the files manually to my SD card & can't play them. Any ideas  

419 Views

0 replies

0 likes

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Problemas con la música

Tengo problemas con la aplicación, las canciones se cortan constantemente y a los 10 minutos de utilizar la aplicación, me saca automáticamente. Otro problema que tengo que cuando bloqueo el dispositivo y cambio de música, no se reproducen, tengo que...

Newbie

Tengo problemas con la aplicación, las canciones se cortan constantemente y a los 10 minutos de utilizar la aplicación, me saca automáticamente. Otro problema que tengo que cuando bloqueo el disposit...

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes

Behind the Lyrics option not showing up

I can't access the behind the Lyrics feature. My friend has it and I don't. Latest android version. The option to turn it off should be below autoplay option but as you can see no such thing there.

Newbie

I can't access the behind the Lyrics feature. My friend has it and I don't. Latest android version. The option to turn it off should be below autoplay option but as you can see no such thing there.

Tech_Genius

Newbie

715 Views

1 replies

0 likes

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  • 1 replies
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Songs playing problem. Keeps on pausing/stopping

Each song pauses at least two times while playing, even they are downloaded under offline mode. It is very annoying and it happens to every single song that I'm playing. I am using an Onkyo Granbeat.

Casual Listener

Each song pauses at least two times while playing, even they are downloaded under offline mode. It is very annoying and it happens to every single song that I'm playing. I am using an Onkyo Granbeat.

Ash_c369

Newbie

986 Views

3 replies

0 likes

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Self Spotify on Android Wear 2.0

Hi, im interesting of buying the LG sport watch and I wanted to ask if Spotify on Android Wear have the same functionality as on tizen os,I mean connect to Spotify not from the phone , by the lte connection.Listen to the music though the watch speake...

Newbie

Hi, im interesting of buying the LG sport watch and I wanted to ask if Spotify on Android Wear have the same functionality as on tizen os, I mean connect to Spotify not from the phone , by the lte c...

569 Views

0 replies

2 likes

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Cant download spotify in spain or andorra

I've recently got a galaxy S7 in Andorra and when i try to find spotify on the app store it doesn't show up. If I look through the browser I can find the link to install but when I click on it it takes me to right page on the app store but it says th...

Newbie

I've recently got a galaxy S7 in Andorra and when i try to find spotify on the app store it doesn't show up. If I look through the browser I can find the link to install but when I click on it it tak...

AASU

Newbie

654 Views

1 replies

0 likes

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  • 1 replies
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Facebook login for Spotify on Android not working

Opened the app last morning and I was logged out. Tried logging in with Facebook. I get the authorization confirmation message, but after pressing continue, it takes me back to the login screen. I assumed it was a known issue and therefore did not po...

Casual Listener

Opened the app last morning and I was logged out. Tried logging in with Facebook. I get the authorization confirmation message, but after pressing continue, it takes me back to the login screen. I as...

261 Views

0 replies

0 likes

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Download

Salve, ho un account Premium e voglio fare il download delle mie canzoni. Come spazio per immagazzinare ho selezionato la mia scheda SD (che ha 16GB liberi) ma quando provo a fare il download si blocca dicendomi "spazio dispositivo insufficiente". Co...

Newbie

Salve, ho un account Premium e voglio fare il download delle mie canzoni. Come spazio per immagazzinare ho selezionato la mia scheda SD (che ha 16GB liberi) ma quando provo a fare il download si bloc...

243 Views

0 replies

0 likes

  • 243 Views
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Push notifications not working

I can receive email notifications but not push notifications. Any ideas? My settings:App SettingsPhone SettingsWebsite Settings

Music Fan

I can receive email notifications but not push notifications. Any ideas? My settings: App Settings Phone Settings Website Settings

826 Views

0 replies

3 likes

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  • 0 replies
  • 3 likes

No Storage Area Found

Can any one help me with this? Every time I try to open my Spotify I get the no storage area found message I have the space on my phone and sd card I've tried resetting my phone and uninstalled and reinstalled the app but still no luck.

Newbie

Can any one help me with this? Every time I try to open my Spotify I get the no storage area found message I have the space on my phone and sd card I've tried resetting my phone and uninstalled and r...

Joe

Community Legend

807 Views

1 replies

0 likes

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Es una mierda!!!!

La re puta madre que los parió es la cuarta vez que tengo que volver a bajar toda la música por que se borra que mierda es este error!!!??? Como mierda se soluciona estoy a punto de dar de baja esta porquería de programa es una basura!!!!!

Newbie

La re puta madre que los parió es la cuarta vez que tengo que volver a bajar toda la música por que se borra que mierda es este error!!!??? Como mierda se soluciona estoy a punto de dar de baja esta ...

roldan_martin

Newbie

2072 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Takes very long to find chromecast

*please move to right section*I press a button to power my speakers and a chromecast audio.I wait a little while, chromecast is not showing in spotify.I switch to Google Home, the chromecast is showing as ready to cast.I go back ro Spotify, sometimes...

Casual Listener

*please move to right section* I press a button to power my speakers and a chromecast audio. I wait a little while, chromecast is not showing in spotify. I switch to Google Home, the chromec...

299 Views

0 replies

0 likes

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searching for music or radio plays doesn't work sometimes

I only search for music in WLAN areas, so I have no experiences with the search in mobile connections.But in our WLAN I cannot find ANY music when this error occurs. Every search in declined or not transmitted or something else. But the result is no ...

Casual Listener

I only search for music in WLAN areas, so I have no experiences with the search in mobile connections. But in our WLAN I cannot find ANY music when this error occurs. Every search in declined or not...

252 Views

0 replies

0 likes

  • 252 Views
  • 0 replies
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Black Screen of Death when starting Spotify

Whe starting Spotify I the app doesn't start at all and shows only a black screen.Steps to reproduce the issue:I was playing music from Spotifymy phone screen was switched off and after some minute(s) (1 or 2) the song stopped.BTW: We were listening ...

Casual Listener

Whe starting Spotify I the app doesn't start at all and shows only a black screen. Steps to reproduce the issue: I was playing music from Spotify my phone screen was switched off and after so...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
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