Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
The Samsung gear s3 had now been released and the website talks about spotify integration. I just can't get it working, has anyone else got a gear s3 and had any luck please?Cheers, Mark
When listening to podcasts on my Android device (8.4.4.810 armV7) there are buttons to go back or ahead 15 seconds. Within the main app these buttons work fine, however they also appear when the app is running from the lock screen or from swiping dow...
Hi, I've just acquired the Spotify Premium Trial (30 days). I have now the download and play offline features. But there's a problem: i'm still not able to jump forward/backwards or skip back songs, just like when using Free version.What can I do to ...
Hallo Leute,Ich habe ein kleines Problem mit der Funktion "Behind the Lyrics". Es funktioniert nicht. Trotz Neuinstallation auf Rat des Spotifyteams taucht nicht mal der Rand bei den Liedern auf, mit dem man zu den Lyrics kommt. Hat einer eine ähnlic...
Selecciono una canción y se comienza a escuchar por partes como si se trabara la app
Hi guys! So yesterday my provider gave me 24 hours of unlimited data. I had to leave and decided to download some music on Spotify with my (unlimited) data and switched it on to do so. After I downloaded the playlist I wanted to, I switched it off ag...
Hey,it is possible for me to skip as many songs as I want on my Pixel device. I can also skip back but Im still getting ads. I got a Spotify free account. That shouldnt be possible, right? I still can shuffle only.
My ex has y card on his account I just found out. How do I cancel the payments? I'm literally paying for something I can't even use. Please help
I bought a spotify premium account and in the Internet i am already registered as a Premium member. On my computer i can use it how it should work. On my phone i can download songs and listen them and i have no advertisments but after 6 times of skip...
If Spotify doesn't stop erasing all my downloaded music once a freakin week I'm going to quit using it because my data is so slow it takes like 2 minutes to load the next song if I try to skip
Hi allI've got Spotify premium but some features don't work.For example "add to queue" or "skipping more than 5 songs". A message appears: try Spotify premium.How could I fix this problem?Thanks in advance
Tenho Serviço premiu, e não aparece na minha play list só pra dar play; aparece Ordem aleatoria.E quando inicia a play list, depois da primeira musica, já passa a tocar musicas sugeridas. como faço pra não tocar musicas sugeridas?
As the title states the app is deleting my offline music on its own. On my previous phone (just upgraded the other day) I would ooccasionally find albums and artists that had their music "undownloaded" from my phone but still in my library. It wasn't...
How can I pay with a spotify card? I cant't find it at the payments.
It doesnt happen always. But somethimes the chromecast slider just doesnt appear and it just shows the regular notification volume controls and the standard android volume controls. this is not always sometimes it just shows the controls but after i ...
Salve oggi volevo rinnovare la opzione Premium ma prima volevo vedere quali opzioni cerano e sono entrato in una opzione senza confermare e senza riempire i moduli, volevo solo sapere che cos'era poi sono uscito e mi ha preso 4,99 euro e nel mio acco...
Hola, lo que quisiera saber es si tengo canciones descargadas pero no estoy en modo offline al escuchar esas canciones utilizo datos o no?
Hi,I want to change the download location to the memory card and I read that the setting for that should be found at: Library -> Settings -> Storage.The problem is, when I go to Settings there's no "storage" listed.Where should I look, exactly?
I just upgraded my spotify to premium again, and now i can't put the songs in line to play, why? It just stand that "you need premium".
I have a Zenfone 3, and my Spotify don't have the option "equalizer" in the settings... Why? How I activate?