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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 847200 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 847200 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16194 Views
  • 3 replies
  • 0 likes
  • 16194 Views
  • 3 replies
  • 0 likes

Spotify crashes when in background

I've found a lot of people complaining about this, and I've tried taking various steps but nothing seems to work. I have a premium account, and running Marshmallow. I've tried:- Uninstalling/reinstalling- Clearing cache/data/downloads- Setting batter...

  • Regular
  • I've found a lot of people complaining about this, and I've tried taking various steps but nothing seems to work. I have a premium account, and running Marshmallow.   I've tried: - Unins...
  • 522 Views
  • 0 replies
  • 2 likes
  • 522 Views
  • 0 replies
  • 2 likes

Downloaded songs undownloading

This has happened twice now, i have a samsung j7 with huge storage, i have spotify premium and in early january spotify undownloaded all the songs i had downloaded for no reason and i had to download them all again, today the same happened and they a...

  • Casual Listener
  • This has happened twice now, i have a samsung j7 with huge storage, i have spotify premium and in early january spotify undownloaded all the songs i had downloaded for no reason and i had to download...
  • Ueberdosis
  • Newbie
  • 455 Views
  • 4 replies
  • 1 likes
  • 455 Views
  • 4 replies
  • 1 likes

Cannot Download Non-Spotify Songs

Ive recently been trying to download non-spotify songs. But when i press the download toggle, nothing happens. I have more than enough room for new songs to come in, in fact ive downloaded many spotify songs after this issue. Im using the same intern...

  • Casual Listener
  • Ive recently been trying to download non-spotify songs. But when i press the download toggle, nothing happens. I have more than enough room for new songs to come in, in fact ive downloaded many spoti...
  • Ricecrackerz
  • Casual Listener
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Titres indisponible en hors connexion

Bonjour,Disposant d'un compte prenium, j'ai téléchargé environ 6 Go de musique e' WiFi hier.Ce matin j'ai mis mon téléphone en hors ligne et je n'ai pas pu écouter mes musiques car elles n'étaient soit disante pas disponible en hors connexion,portant...

  • Newbie
  • Bonjour, Disposant d'un compte prenium, j'ai téléchargé environ 6 Go de musique e' WiFi hier. Ce matin j'ai mis mon téléphone en hors ligne et je n'ai pas pu écouter mes musiques car elles n'étaien...
  • 410 Views
  • 0 replies
  • 0 likes
  • 410 Views
  • 0 replies
  • 0 likes

Superuser Contribution Same track keeps playing

This same track thst is attached keeps playing. I'll be listening to random playist when all of a sudden in the middle this track comes on. When it's over I can't click forward to the next song and the music just stops. This song isn't even on the va...

  • Casual Listener
  • This same track thst is attached keeps playing. I'll be listening to random playist when all of a sudden in the middle this track comes on. When it's over I can't click forward to the next song and t...
  • Jay456
  • Casual Listener
  • 2681 Views
  • 3 replies
  • 0 likes
  • 2681 Views
  • 3 replies
  • 0 likes

Spotify plays random songs not in playlist (and not at all related to anything I've ever played)

Hi,I've been using Spotify Premium on my current Android phone for about 2 years now with no issues. Just in the last week, I'll be using Spotify on my phone and I'll be listening to a playlist I listen to all the time and the music will cut out sudd...

  • Newbie
  • Hi, I've been using Spotify Premium on my current Android phone for about 2 years now with no issues.  Just in the last week, I'll be using Spotify on my phone and I'll be listening to a playli...
  • 561 Views
  • 0 replies
  • 3 likes
  • 561 Views
  • 0 replies
  • 3 likes

Can't Download songs even if Download using cellular is turned on fo Samsung S7 Edge

Help please.I've recently subscribed to Spotify premium as I want to enjoy the songs even if I'm offline. I started to download songs/playlist but "Go to settings to download using cellular" keeps on showing everytime. I have turned it on and off but...

  • Visitor
  • Help please. I've recently subscribed to Spotify premium as I want to enjoy the songs even if I'm offline. I started to download songs/playlist but "Go to settings to download using cellular" keep...
  • 188 Views
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  • 188 Views
  • 0 replies
  • 0 likes

Superuser Contribution Albums not loading

Everytime I click on an album, the loading icon shows up and it never stops loading, It's not my internet connection, not my phone either, I tried unninstalling multiple times (I do have Spotify Premium)

  • Casual Listener
  • Everytime I click on an album, the loading icon shows up and it never stops loading, It's not my internet connection, not my phone either, I tried unninstalling multiple times (I do have Spotify Prem...
  • Syrinx42
  • Casual Listener
  • 2125 Views
  • 2 replies
  • 2 likes
  • 2125 Views
  • 2 replies
  • 2 likes

Superuser Contribution Songs can't be played

There are certain songs that doesn't have any sound when i try to play them, almost all songs from an album and some from my playlist

  • Newbie
  • There are certain songs that doesn't have any sound when i try to play them, almost all songs from an album and some from my playlist
  • Maria_B
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo cancelar

Tengo una cuenta de sopotife cancelada y de todos modos me cobran!!!! Necesito cancelar sin leer milpag de instrucciones y tengo un ifhone 7 no sé si está conectado a iTunes por favor ayuda

  • Newbie
  • Tengo una cuenta de sopotife cancelada y de todos modos me cobran!!!! Necesito cancelar sin leer milpag de instrucciones y tengo un ifhone 7 no sé si está conectado a iTunes por favor ayuda
  • Maria_B
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Renovei meu pagamento no spotify mas até agora continuo free , mas já paguei!

  • Newbie
  • Renovei meu pagamento no spotify mas até agora continuo free , mas já paguei!
  • Maria_B
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Change of country

Hello there,I have an account registered in Greece but I am currently in Norway for some days. I changed my country to Norway but we started a family premium plan and I can not be invited because my country is different from our family's one. How cou...

  • Newbie
  • Hello there, I have an account registered in Greece but I am currently in Norway for some days. I changed my country to Norway but we started a family premium plan and I can not be invited because...
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Missing released song

Hi guy's him a french canadian and yesterday a french artist called benash released a new featuring whit booba on spotify and every one in france have it on spotify but for me and my friend in canada we its not there for some reason could some one he...

  • Newbie
  • Hi guy's him a french canadian and yesterday a french artist called benash released a new featuring whit booba on spotify and every one in france have it on spotify but for me and my friend in canada...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Volume automatically lowers itself

Hi i have a note 4 on android 5. At the start of any track for the first second it will play at max volume then it will automatically lower itself, this is then the max volume and i cant turn it up any higher. I have checked all settings and done as ...

  • Newbie
  • Hi i have a note 4 on android 5. At the start of any track for the first second it will play at max volume then it will automatically lower itself, this is then the max volume and i cant turn it up a...
  • vjx89
  • Casual Listener
  • 803 Views
  • 2 replies
  • 0 likes
  • Low volume
  • 803 Views
  • 2 replies
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From UK, but can't download spotify for my phone whilst in SA

Hi Crew, So I am visiting South Africa and thought i'd download Spotify for my Android device (Samsung Galaxy S6 Edge) whilst I am here, but it would seem that I cannot do it because it is not supported in SA?Can anyone tell me what I can do? Can cle...

  • Casual Listener
  • Hi Crew,  So I am visiting South Africa and thought i'd download Spotify for my Android device (Samsung Galaxy S6 Edge) whilst I am here, but it would seem that I cannot do it because it is n...
  • bkgroenewald
  • Casual Listener
  • 330 Views
  • 4 replies
  • 0 likes
  • 330 Views
  • 4 replies
  • 0 likes

Deleting tracks.

Hi All,Am trying to get rid of some tracks from my playlists so I can add other stuff (so it's available offline). I have the option to 'remove from playlist' but some songs are on more than one playlist & I want to get rid of them entirely. Any idea...

  • Regular
  • Hi All, Am trying to get rid of some tracks from my playlists so I can add other stuff (so it's available offline). I have the option to 'remove from playlist' but some songs are on more than one pl...
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Spotify won't connect to Chromecast Audio today?

Hi!I have Spotify Premium, the last few weeks I have experienced that I lost theconnection between my Spotify app (both ios and Android).I've been able to reconnect, but today no connection at all?!I can stream and cast from other apps except Spotify...

  • Casual Listener
  • Hi! I have Spotify Premium, the last few weeks I have experienced that I lost the connection between my Spotify app (both ios and Android). I've been able to reconnect, but today no connection at ...
  • StaffanSandblom
  • Casual Listener
  • 1744 Views
  • 13 replies
  • 3 likes
  • 1744 Views
  • 13 replies
  • 3 likes

Desconexion de session y contraseña no aceptada

Hola, tengo una cuenta premium normalmente nunca cierro la session y ya es la segunda vez en apenas un mes que me encuentro con la session cerrada y en cuanto entro el nombre de usuario y contraseña no me la acepta y tengo que restablacer la contrase...

  • Casual Listener
  • Hola, tengo una cuenta premium normalmente nunca cierro la session y ya es la segunda vez en apenas un mes que me encuentro con la session cerrada y en cuanto entro el nombre de usuario y contra...
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Solved!! sd card on my Samsung 6

I have bought a plug in SD card to add storage to my S6 so I can keep a good number of downloaded music from spotify without using up phone storage.I select "store to sd card" and all seems to be fine initially but then when I close and open spotify ...

  • Casual Listener
  • I have bought a plug in SD card to add storage to my S6 so I can keep a good number of downloaded music from spotify without using up phone storage. I select "store to sd card" and all seems to be f...
  • Stevemb41
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Spotify clogging up my phone's internal storage even though I'm just streaming.

New phone: Huawei P9 liteVersion of app: Android 7.8.0.607 armV7Same old SD Card problem spotify refuses to fix, on the verge of cancelling subscription tbh. Not much internal storage space, 64GB SD card w. lots of space, spotify refuses to save anyt...

  • Casual Listener
  • New phone: Huawei P9 lite Version of app: Android 7.8.0.607 armV7 Same old SD Card problem spotify refuses to fix, on the verge of cancelling subscription tbh. Not much internal storage...
  • 255 Views
  • 0 replies
  • 1 likes
  • 255 Views
  • 0 replies
  • 1 likes