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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111365 Views

26 replies

3 likes

  • 111365 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223995 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223995 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581260 Views

79 replies

3 likes

  • 581260 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478544 Views

577 replies

40 likes

Account
Free
  • 478544 Views
  • 577 replies
  • 40 likes

No me encuentran

No pueden ver mi perfil. Ayuda por favor

Casual Listener

No pueden ver mi perfil. Ayuda por favor

user-removed

Not applicable

1002 Views

2 replies

0 likes

  • 1002 Views
  • 2 replies
  • 0 likes

Solved!! I can't skip forward or back on songs with premium

I can't skip forward or back on songs. But I have premium. I never hear commercials or anything I can even choose what song I want to listen to and download the songs, but if I touch on a song the skip forward and back arrows are grey

Casual Listener

I can't skip forward or back on songs. But I have premium. I never hear commercials or anything I can even choose what song I want to listen to and download the songs, but if I touch on a song the sk...

Rapica97

Casual Listener

11260 Views

2 replies

0 likes

  • 11260 Views
  • 2 replies
  • 0 likes

Solved!! Spotify blocking text message alerts

When a game or other not important alert plays Spotify will breifly dial down the music volume and then play my alert. But when my message app goes off it does nothing. I've literally missed work because I didn't hear the alert so my boss found someo...

Regular

When a game or other not important alert plays Spotify will breifly dial down the music volume and then play my alert. But when my message app goes off it does nothing. I've literally missed work bec...

Joe

Community Legend

1168 Views

4 replies

0 likes

  • 1168 Views
  • 4 replies
  • 0 likes

Premium features enabled after device change

While listening to Spotify on my phone I arrived at the office and switched to my laptop using the "Listen on device" option. When I left the office I switched it back to my phone in order to listen music while going home. I noticed that I was able t...

Newbie

While listening to Spotify on my phone I arrived at the office and switched to my laptop using the "Listen on device" option. When I left the office I switched it back to my phone in order to listen ...

462 Views

0 replies

0 likes

  • 462 Views
  • 0 replies
  • 0 likes

I have premium - I can't listen to what I want on my mobile device

I just signed up for a spotify premium account. I did so online with my desktop computer. Things work fine there. But when I go to my phone, I start having problems. The biggest one is I still cannot play songs in order. I pressed the button that was...

Newbie

I just signed up for a spotify premium account. I did so online with my desktop computer. Things work fine there. But when I go to my phone, I start having problems. The biggest one is I still cannot...

Joe

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Killing my data plan

How can I listen to music without sucking the life out of my data plan???

Casual Listener

How can I listen to music without sucking the life out of my data plan???

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Solved!! Lower volume?

Hi,I am using latest Spotify app (8.4.11.1283) on OnePlus 3T with OxygenOS 4.1.6. My device is not rooted or unlocked but it's a general problem, when I'm listening to music on Spotify the overall volume is lower when compared to other sources even w...

Casual Listener

Hi, I am using latest Spotify app (8.4.11.1283) on OnePlus 3T with OxygenOS 4.1.6. My device is not rooted or unlocked but it's a general problem, when I'm listening to music on Spotify the overal...

itsgalb

Casual Listener

799 Views

1 replies

0 likes

  • 799 Views
  • 1 replies
  • 0 likes

Downloaded Songs disappear on their own.

Now and then all my download songs (to be listened to offline) disappear.Payment is always done on time

Casual Listener

Now and then all my download songs (to be listened to offline) disappear. Payment is always done on time

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
  • 0 likes

searching for music, no drop down list appearing!

I have followed the below guide ( which is pretty obvious) just incase searching for music on the spotify app was different from spotify on desktop, but it is not. https://support.spotify.com/uk/learn-more/guides/#!/article/Search-for-music/?in=searc...

Newbie

I have followed the below guide ( which is pretty obvious) just incase searching for music on the spotify app was different from spotify on desktop, but it is not.    https://support.sp...

II-_-II

Newbie

1654 Views

5 replies

0 likes

  • 1654 Views
  • 5 replies
  • 0 likes

Problem with internet connection

Hi. I tried to reset spotify, reinstall etc. Spotify works good on wifi but when i turn off wifi and switch to 3g/lte i see "no internet connection" message. When i connected to wifi i can open community.spotify.com but on 3g/lte i cant.Sorry for bad...

Casual Listener

Hi. I tried to reset spotify, reinstall etc. Spotify works good on wifi but when i turn off wifi and switch to 3g/lte i see "no internet connection" message. When i connected to wifi i can open commu...

Czar0_WzN

Casual Listener

652 Views

2 replies

0 likes

  • 652 Views
  • 2 replies
  • 0 likes

Adoptable Storage

Why can't the Spotify app be moved to the SD card through Adoptable Storage?

Visitor

Why can't the Spotify app be moved to the SD card through Adoptable Storage? 

heffequespotify

Casual Listener

1896 Views

5 replies

1 likes

  • 1896 Views
  • 5 replies
  • 1 likes

Transfer to sd

On settings storage where you can transfer to sd. After you transfer to sd us it possible to take sd out to a mp 3 and play.? Really need answer

Casual Listener

On settings storage where you can transfer to sd. After you transfer to sd us it possible to take sd out to a mp 3 and play.? Really need answer

Joe

Community Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Premium

I bought a Spotify Prepaid Card, used it at spotify.com/redeem....Gott a Mail with The Information, that i haben Spotify Premium....nur i still can't skip my Songs or Download them for offline ussage.....can u **bleep** me?

Newbie

I bought a Spotify Prepaid Card, used it at spotify.com/redeem....Gott a Mail with The Information, that i haben Spotify Premium....nur i still can't skip my Songs or Download them for offline ussage...

Joe

Community Legend

853 Views

3 replies

0 likes

  • 853 Views
  • 3 replies
  • 0 likes

Solved!! Spotify takes forever to show anything in the app.

I been having alot of problems with the app. It would take forever to load into playlist, sometimes going to the raido says something went wrong. I thought reinstalling this might change something but it didn't. The problem is so bad, that its also u...

Casual Listener

I been having alot of problems with the app. It would take forever to load into playlist, sometimes going to the raido says something went wrong. I thought reinstalling this might change something bu...

Joe

Community Legend

1170 Views

5 replies

0 likes

  • 1170 Views
  • 5 replies
  • 0 likes

Solved!! Android Auto - Spotify loading issue

Hey, since the latest Spotify version I experience a loading loop of Spotify.This ends up with the message from Spotify that it's currently not working. The workaround is delte cache and data verytime before I connect my phone to the car's infotainme...

Casual Listener

Hey,   since the latest Spotify version I experience a loading loop of Spotify. This ends up with the message from Spotify that it's currently not working.   The workaround is delte ca...

eblackrose00

Roadie

3298 Views

1 replies

0 likes

Android
auto
  • 3298 Views
  • 1 replies
  • 0 likes

Solved!! Removing Spotify from Android phone if child has lost phone password

The Android phone mentioned, does not show up on Spotify onlinel, so I can't remove that link there. However it must still be linked to the account as we cannot put Spotify onto any further devices - thus our need to remove from the Samsung phone... ...

Casual Listener

The Android phone mentioned, does not show up on Spotify onlinel, so I can't remove that link there.  However it must still be linked to the account as we cannot put Spotify onto any further dev...

Jacob

Community Legend

936 Views

3 replies

0 likes

  • 936 Views
  • 3 replies
  • 0 likes

Trouble with offline songs on SD card

I've tried to download all the songs I have saved in my library and save them to my SD Card but after 30 minutes of the download being finished, the songs are deleted off my phone.It's weird because the Download notificacion fluctuates between differ...

Newbie

I've tried to download all the songs I have saved in my library and save them to my SD Card but after 30 minutes of the download being finished, the songs are deleted off my phone. It's weird becaus...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Spotify android crashes shortly after startup

Hi,Ever since i reorganized my playlists on the windows 7 desktop app by creating new folders and moving playlists around, spotify keeps crashing on my Samsung Galaxy S5 (Android 6.0.1 - Spotify version 8.4.11.1283). Moments after I start spotify on ...

Visitor

Hi, Ever since i reorganized my playlists on the windows 7 desktop app by creating new folders and moving playlists around, spotify keeps crashing on my Samsung Galaxy S5 (Android 6.0.1 - Spotify ve...

Joe

Community Legend

790 Views

1 replies

0 likes

  • 790 Views
  • 1 replies
  • 0 likes

Premium features doesn't work

Hi.Started Spotify Premium today and my Premium features won't cooperate. Have downloaded my library and I can listen, but shuffle etc. doesn't work. The app keeps shuffeling my songs when I try to listen to an album in order and adding other songs. ...

Newbie

Hi. Started Spotify Premium today and my Premium features won't cooperate. Have downloaded my library and I can listen, but shuffle etc. doesn't work. The app keeps shuffeling my songs when I try to...

Joe

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Song List With Mirrolink

Hi all.I have Premium and have tried using Spotify with Mirrorlink via the Rockscout app to my Skoda Superb.Is there any way to view a list of songs on an album??I can get a list of artists or albums, but if I choose an album, it seems to start playi...

Newbie

Hi all. I have Premium and have tried using Spotify with Mirrorlink via the Rockscout app to my Skoda Superb. Is there any way to view a list of songs on an album?? I can get a list of artists or ...

474 Views

0 replies

0 likes

  • 474 Views
  • 0 replies
  • 0 likes