Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Music in the Spotify app won't play on my LG. Why is this? I followed this guide, https://community.spotify.com/t5/Android/COMPLETE-GUIDE-How-to-fix-most-Android-issues/td-p/914257 I can only still use shuffle play, it doesn't let me chose what song ...
Music in the Spotify app won't play on my LG. Why is this? I followed this guide, https://community.spotify.com/t5/Android/COMPLETE-GUIDE-How-to-fix-most-Android-issues/td-p/914257 &nb...
Community Legend
664 Views
5 replies
0 likes
I have an android7.0. is there an eq in spotify
I have an android7.0. is there an eq in spotify
Community Legend
893 Views
1 replies
0 likes
Hi, Running on LG G4 with 6.0. I have about 1,000 songs downloaded to my SD card so I don't need to stream. I'm always connected to the internet either via wi-fi or data provider so I don't run the app in offline mode. Anyway, when I got to work and ...
Hi, Running on LG G4 with 6.0. I have about 1,000 songs downloaded to my SD card so I don't need to stream. I'm always connected to the internet either via wi-fi or data...
Casual Listener
680 Views
1 replies
0 likes
I was trying to figure out how to use my local files to play inside Spotify and then sync that files to my Android device. The best option i found until now is that: Enable local files from iTunes;Import all iTunes playlists with File > Import playli...
I was trying to figure out how to use my local files to play inside Spotify and then sync that files to my Android device. The best option i found until now is that: Enable local files...
Regular
613 Views
1 replies
1 likes
When I attempt to play the song under this link: https://open.spotify.com/track/6AAyI2LASfk7ptHw4xrG0O on Spotify for Android, the app partially crashes and the song stops playing. It becomes unable to play any song or connect to another device (the ...
When I attempt to play the song under this link: https://open.spotify.com/track/6AAyI2LASfk7ptHw4xrG0O on Spotify for Android, the app partially crashes and the song stops playing. It becomes un...
Casual Listener
3840 Views
2 replies
1 likes
Hello. I have a problem with premium spotify. I have downloaded a lot of songs to spotify. Now i want to delete some songs. When i remove them from spotify the songs are removed from playlist and i can not listen them offline. The problem is that, on...
Hello. I have a problem with premium spotify. I have downloaded a lot of songs to spotify. Now i want to delete some songs. When i remove them from spotify the songs are removed from playlist and i c...
Casual Listener
2616 Views
3 replies
0 likes
Please Help. I had a Samsung Galaxy S4 with spotify, no problems. I upgraded to a Samsung Galaxy J7 and when I downloaded spotify I noticed a persistant problem. Whenever my phone has an unstable internet connection (whether it is Wi-Fi or 3G LTE) th...
Please Help. I had a Samsung Galaxy S4 with spotify, no problems. I upgraded to a Samsung Galaxy J7 and when I downloaded spotify I noticed a persistant problem. Whenever my phone h...
198 Views
0 replies
0 likes
borrar datos y nada que se soluciona. Vuelvo a descargar y se guardan en el almacenamiento interno.Sony Xperia™ XZAndroid versión 7.1.1Spotify versión 8.4.3.479 armV7
borrar datos y nada que se soluciona. Vuelvo a descargar y se guardan en el almacenamiento interno. Sony Xperia™ XZ Android versión 7.1.1 Spotify versión 8.4.3.479 armV7
Newbie
29707 Views
5 replies
1 likes
The song is Hey Mamma by Sundtroke Project. I've downloaded it when it was still available but now it turned grey and is unplayable. If i connect Spotify to my playstation though, the song will play as normal. Is there a possibility to let me here fr...
The song is Hey Mamma by Sundtroke Project. I've downloaded it when it was still available but now it turned grey and is unplayable. If i connect Spotify to my playstation though, the song will play ...
224 Views
0 replies
0 likes
Hi, I continue to get a message" Spotify doesn't Seem To be Working Right Now" when playing through Android Auto. When I try and select a playlist or do anything when this happens Spotify just spins and does nothing.This started about 2 weeks ago, th...
Hi, I continue to get a message" Spotify doesn't Seem To be Working Right Now" when playing through Android Auto. When I try and select a playlist or do anything when this happens Spoti...
Regular
1565 Views
3 replies
0 likes
I'm pretty new to spotify and recently I listened to Axwell/\Ingrosso House PartyThe first time it played as a continous mix with good transititions (not just crossfade)But now it plays every song on its ownWhy is that?
I'm pretty new to spotify and recently I listened to Axwell/\Ingrosso House Party The first time it played as a continous mix with good transititions (not just crossfade) But now it plays every son...
157 Views
0 replies
0 likes
One of my favorite artists only has a few albums available and I have the rest of their albums as files on my laptop and phone. I am wondering if I can make a playlist on my Android with both.
One of my favorite artists only has a few albums available and I have the rest of their albums as files on my laptop and phone. I am wondering if I can make a playlist on my Android with both.
Community Legend
224 Views
1 replies
0 likes
Hi ! I'm having the same problem EVERY party that I'm throwing. I have a PARTY playlist (236 songs) that I play by order (no shuffle). The usual, on a party someone ask for a special request, so I press ADD TO QUEU and everything is fine. But SOMETIM...
Hi ! I'm having the same problem EVERY party that I'm throwing. I have a PARTY playlist (236 songs) that I play by order (no shuffle). The usual, on a party someone ask for a special r...
207 Views
0 replies
0 likes
Hi together, I really feel kind of lost because I have no clue what is going on. It goes like this: Lets say I have Song XYZ in my Playlist. Works fine on Web and Windows. Now If I am playing XYZ in my Android App, I hear music, but no info about the...
Hi together, I really feel kind of lost because I have no clue what is going on. It goes like this: Lets say I have Song XYZ in my Playlist. Works fine on Web and Windows. Now If I am playin...
Casual Listener
3389 Views
3 replies
0 likes
Hi all, Spotify mobile only has 3 icons at the bottom for me: your mixes, home, and search. There is no method that I know of where I can access my music, as I can only search. I can access it on desktop, but not here. Others can login fine on my pho...
Hi all, Spotify mobile only has 3 icons at the bottom for me: your mixes, home, and search. There is no method that I know of where I can access my music, as I can only search. I can ac...
Community Legend
434 Views
3 replies
0 likes
If I pause my Spotify but leave it open and accessbile in the notifications bar on my Samsung Galaxy S6 Edge, it will start playing again if I unmute and mute a video on instagram or facebook and after I turn my alarm off in the morning. I've turned ...
If I pause my Spotify but leave it open and accessbile in the notifications bar on my Samsung Galaxy S6 Edge, it will start playing again if I unmute and mute a video on instagram or facebook and aft...
Casual Listener
1131 Views
2 replies
0 likes
Hello! I've been using spotify for a while now and i really like the app and I love the changes Spotify is making to it's app but recently I've come across a problem... I was was trying to download a single and it wouldn't download it. The grey downl...
Hello! I've been using spotify for a while now and i really like the app and I love the changes Spotify is making to it's app but recently I've come across a problem... I was was trying to download a...
Casual Listener
617 Views
4 replies
1 likes
Hi, So i bought this new phone and this happened to me. I currently have a Motorola Moto Z Play, running android 7.0I have Spotify Premium, also installed the app on my laptop. I also have a playlist with songs of my own (not available on Spotify), p...
Hi, So i bought this new phone and this happened to me. I currently have a Motorola Moto Z Play, running android 7.0 I have Spotify Premium, also installed the app on my laptop. I als...
Casual Listener
810 Views
5 replies
0 likes
I assume that the Lyrics feature is designed and released broken intentionally. The lyrics feature shows me a line or two of lyrics, then instead of loading lyrics, switches to the useless "behind the lyrics" screen.Then, as more and more and more wo...
I assume that the Lyrics feature is designed and released broken intentionally. The lyrics feature shows me a line or two of lyrics, then instead of loading lyrics, switches to the useless "...
Newbie
3532 Views
6 replies
10 likes
This is pretty ridiculous. No one loads spotify and then WATCHES the album art. We want to listen to music while we navigate with Google Maps, or exercise and track it with our favorite fitness app, or whatever. but if the screen goes dark or another...
This is pretty ridiculous. No one loads spotify and then WATCHES the album art. We want to listen to music while we navigate with Google Maps, or exercise and track it with our favorite fitness app, ...
Community Legend
356 Views
1 replies
0 likes
