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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196209 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196209 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538014 Views

78 replies

3 likes

  • 538014 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444139 Views

565 replies

37 likes

Account
Free
  • 444139 Views
  • 565 replies
  • 37 likes

Losing album tracks online and offline

I am having a reoccuring issue where any albums I save and download I find tracks are missing after a period of time and i have to download again (if I am lucky to have a full lbum visible. I am now even finding when I save albums (not downloading) t...

Newbie

I am having a reoccuring issue where any albums I save and download I find tracks are missing after a period of time and i have to download again (if I am lucky to have a full lbum visible.  I a...

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

How to delete music from SD on Android.

This is my situation, I had 2 phones, let's call them A and B. On my cellphone A I downloaded a bunch of music from spotify and I stored all on the SD Card, then, I sold cellphone A, but kept my SD Card. So then I bought my cellphone B, and I inserte...

Newbie

This is my situation, I had 2 phones, let's call them A and B.   On my cellphone A I downloaded a bunch of music from spotify and I stored all on the SD Card, then, I sold cellphone A, but kep...

438 Views

0 replies

0 likes

  • 438 Views
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problem Evanescence Fallen

I have a premium account. I'm curious where Bring me to life, Everybody's Fool and My Immortal is. Why are this tracks is not available in my country? (Poland)

Newbie

I have a premium account. I'm curious where Bring me to life, Everybody's Fool and My Immortal is. Why are this tracks is not available in my country? (Poland)

IvoEdgar

Newbie

1573 Views

4 replies

0 likes

  • 1573 Views
  • 4 replies
  • 0 likes

Samsung galaxy s7 edge storage location BUG

This occurs in the latest update. Issue: when rebooting the phone spotify data is lost. After rebooting my phone.#1 log into Spotify again#2 must move location of storage back to external sd card.#3 must select music to be stored for offline use agai...

Roadie

This occurs in the latest update.   Issue: when rebooting the phone spotify data is lost.    After rebooting my phone. #1 log into Spotify again #2 must move location of storage ...

Joe

Community Legend

16625 Views

65 replies

15 likes

  • 16625 Views
  • 65 replies
  • 15 likes

I closed app on my PC (didn't log off), Android stays silent

I am a fairly new subscriber to the Premium plan and enjoy Spotify in my car (bluetooth). Today I was listening to Spotify on my PC, decided to go for a drive. I shut down the PC app but did not log off. When I got to the car it would run Spotify, se...

Casual Listener

I am a fairly new subscriber to the Premium plan and enjoy Spotify in my car (bluetooth).  Today I was listening to Spotify on my PC, decided to go for a drive.  I shut down the PC app but ...

Titox

Roadie

1015 Views

4 replies

0 likes

  • 1015 Views
  • 4 replies
  • 0 likes

Premium isnt working

I have spotify premium but I just got a new phone and it now I can't use any of my premium perks. It even gives me the option to go premium but I already am. This is extremely frustrating.

Casual Listener

I have spotify premium but I just got a new phone and it now I can't use any of my premium perks. It even gives me the option to go premium but I already am. This is extremely frustrating.

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Downloading To SD Card

I've recently updated Spotify on my Huawei P9 lite, I've a 32GB micro SD installed on my phone. I've tried clearing all the local app data on my phone - restarting the phone - and reinstalling the app. Nothing seems to work. This would be really help...

Casual Listener

I've recently updated Spotify on my Huawei P9 lite, I've a 32GB micro SD installed on my phone. I've tried clearing all the local app data on my phone - restarting the phone - and reinstalling the ap...

Joe

Community Legend

1593 Views

3 replies

0 likes

  • 1593 Views
  • 3 replies
  • 0 likes

Spotify borra mis descargas

Hola, vengo teniendo este problema hace unos dias, pense que era la memoria SD externa, por lo cual compre una nueva y para mi sorpresa el error sigue ocurriendo;Descargo mis playlist/albums en la memoria SD y todo funciona a la perfeccion , por unas...

Newbie

Hola, vengo teniendo este problema  hace unos dias, pense que era la memoria SD externa, por lo cual compre una nueva y para mi sorpresa el error sigue ocurriendo; Descargo mis playlist/albums ...

Simarro

Newbie

3634 Views

3 replies

4 likes

  • 3634 Views
  • 3 replies
  • 4 likes

intermittent squelching noises during playback

Today I was getting brief bursts of noise every minute or so during playback. This seemed to resemble several other complaints I see in old forum posts here (loud split-second bursts of scraping / static / squelching noise). It was really annoying. I...

Regular

Today I was getting brief bursts of noise every minute or so during playback. This seemed to resemble several other complaints I see in old forum posts here (loud split-second bursts of scraping / st...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes

Spotify Account Change

Alright so I listen to spotify on my Android when I'm going to my classes or whatever. When classes ended in late August, I stopped going on by when I got back on it today, I noticed that the layout changed and that when I went to my profile, it says...

Newbie

Alright so I listen to spotify on my Android when I'm going to my classes or whatever. When classes ended in late August, I stopped going on by when I got back on it today, I noticed that the layout ...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

Found Song that I gave a Thumps Up

Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I somehow find out what song that was? I cant look a...

Regular

Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I...

skorrrrr

Regular

755 Views

5 replies

0 likes

  • 755 Views
  • 5 replies
  • 0 likes

Download. Using cellular

I'm trying to download some playlists. It's telling me go to settings to download using cellular. I can't figure it out. Please help an old music lover. ✌

Newbie

I'm trying to download some playlists. It's telling me go to settings to download using cellular. I can't figure it out. Please help an old music lover. ✌

562 Views

0 replies

0 likes

  • 562 Views
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[Subscription] Decreasing subscription price for long term subscribers

Please let me subscribe for 1 year or more because when the period is end I encounter with difficulties to renew,in addition i will enjoy more the spptify which I love. Thanks

Casual Listener

Please let me subscribe for 1 year or more because when the period is end I encounter with difficulties to renew,in addition i will enjoy more the spptify which I love. Thanks

kazem4potify

Casual Listener

492 Views

2 replies

0 likes

  • 492 Views
  • 2 replies
  • 0 likes

Alguien entra con otro dispositivo a mi cuenta

Me robaron mi cuenta osea otro dispositivo y no me deja escuchar mi musica

Newbie

Me robaron mi cuenta osea otro dispositivo y no me deja escuchar mi musica

654 Views

0 replies

1 likes

  • 654 Views
  • 0 replies
  • 1 likes

android auto auto start

Is there an option somewhere to have spotify auto start playing when it connects to android auto? I have to always push play after I connect my phone. Minor inconvience but still an inconvience. Apple car play auto starts but android auto does not. N...

Newbie

Is there an option somewhere to have spotify auto start playing when it connects to android auto?  I have to always push play after I connect my phone.  Minor inconvience but still an incon...

697 Views

0 replies

1 likes

  • 697 Views
  • 0 replies
  • 1 likes

Spotify's sound not good in car

Hi,We use spotify to play music in the car, but since the last update the sound is awefull.It playes very quiet and the sound is not as good as before (bass, ...)I play it with an aux-cable, my husband uses bluetooth, but in both cases it's the same....

Casual Listener

Hi, We use spotify to play music in the car, but since the last update the sound is awefull. It playes very quiet and the sound is not as good as before (bass, ...) I play it with an aux-cable, my...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Solved!! Can't use my premium features?

I'm premium but my unlimited skips aren't working and i can't turn off shuffle, what do I do?

Newbie

I'm premium but my unlimited skips aren't working and i can't turn off shuffle, what do I do?

Ryangross1419

Newbie

824 Views

2 replies

0 likes

  • 824 Views
  • 2 replies
  • 0 likes

Will not download playlists

I am a premium user and would like to download my personal playlists to listen offline. I hit the download when I go into the playlist and nothing happens. I do not receive any messages saying it cannot be downloaded. I have tried both on wifi and us...

Casual Listener

I am a premium user and would like to download my personal playlists to listen offline. I hit the download when I go into the playlist and nothing happens. I do not receive any messages saying it can...

Joe

Community Legend

538 Views

2 replies

0 likes

  • 538 Views
  • 2 replies
  • 0 likes

Downloaded songs now not downloaded

I downloaded 3 playlist last week went offline after all were downloaded. One week later all 3 playlist are showing not downloaded. In the past I only had to go online once a month what happened? This is why I pay for spotify. If I have to go online ...

Casual Listener

I downloaded 3 playlist last week went offline after all were downloaded. One week later all 3 playlist are showing not downloaded. In the past I only had to go online once a month what happened? Thi...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes