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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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searching for music or radio plays doesn't work sometimes

I only search for music in WLAN areas, so I have no experiences with the search in mobile connections.But in our WLAN I cannot find ANY music when this error occurs. Every search in declined or not transmitted or something else. But the result is no ...

Casual Listener

I only search for music in WLAN areas, so I have no experiences with the search in mobile connections. But in our WLAN I cannot find ANY music when this error occurs. Every search in declined or not...

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Black Screen of Death when starting Spotify

Whe starting Spotify I the app doesn't start at all and shows only a black screen.Steps to reproduce the issue:I was playing music from Spotifymy phone screen was switched off and after some minute(s) (1 or 2) the song stopped.BTW: We were listening ...

Casual Listener

Whe starting Spotify I the app doesn't start at all and shows only a black screen. Steps to reproduce the issue: I was playing music from Spotify my phone screen was switched off and after so...

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Android streamen auf Yamaha AB receiver

Ich habe neuerdings ein samsung Smartphone und möchte spotify auf meinen AV Receiver von Yamaha streamen. Beide sind im gleichen WLAN.Geht das? Ich sehe, im Gegensatz zum iPhone, den Receiver nicht unter verfügbare Geräte.Danke für Hilfe

Casual Listener

Ich habe neuerdings ein samsung Smartphone und möchte spotify auf meinen AV Receiver von Yamaha streamen. Beide sind im gleichen WLAN. Geht das? Ich sehe, im Gegensatz zum iPhone, den Receiver nic...

suse3

Visitor

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Spotify syns inte vid användning av andra program

Spotify syns inte när jag t ex tittar på Facebook i mobilen. Utan måste stänga ner programmen för att byta låt när jag lyssnar. Är det någon inställning? Förut har jag ju kunnat dra ner spotify uppifrån, men nu finns inte ikonen kvar. Har en Huawei h...

Newbie

Spotify syns inte när jag t ex tittar på Facebook i mobilen. Utan måste stänga ner programmen för att byta låt när jag lyssnar. Är det någon inställning? Förut har jag ju kunnat dra ner spotify uppif...

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Spotify automatically removing saved offline music

I have noticed on multiple versions that I will save a bunch of albums for offline and then a few days later they have either all disappeared or there are only two or three songs in the album. Is there any fix or am i the only on experiencing it? It ...

Newbie

I have noticed on multiple versions that I will save a bunch of albums for offline and then a few days later they have either all disappeared or there are only two or three songs in the album. Is the...

336 Views

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Cannot log into Spotify from Android phone

Hi, am having big problem! Am unable to log into Spotify from my Android phone - yet I did a few days ago. So I have reset password three times, each time still not able to log into account. On third time I reset passwrod and failed log in from Andoi...

Casual Listener

Hi, am having big problem! Am unable to log into Spotify from my Android phone - yet I did a few days ago. So I have reset password three times, each time still not able to log into account. On third...

Joe

Community Legend

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Solved!! New icon under album art

Under the context menu of any song there is a new icon which seems to be a different colour for every song and looks to be perhaps a indication of the Dynamics of the song? I thought it was because I recently got the Spotify artist's thing but it loo...

Casual Listener

Under the context menu of any song there is a new icon which seems to be a different colour for every song and looks to be perhaps a indication of the Dynamics of the song? I thought it was because I...

rossi1911

Community Legend

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1 replies

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Switches device when I am in the middle of a song .

Goes to MC-FB-AC-RCD from the device I am on. Either the desktop or my android. Frustratng! Plus It kicks me out of my playlist and goes to the queue. Artists I have never picked. Where are these coming from?

Newbie

Goes to MC-FB-AC-RCD from the device I am on. Either the desktop or my android. Frustratng! Plus It kicks me out of my playlist and goes to the queue. Artists I have never picked. Where are these com...

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Spotify keeps crashing

Everytime I try to open one of my playlists, spotify crashes. Also when I'm trying to search something, the app tells me that I'm offline. Any idea how to fix these problems?I've tried restarting my phone, checked my internet connection and installin...

Newbie

Everytime I try to open one of my playlists, spotify crashes. Also when I'm trying to search something, the app tells me that I'm offline. Any idea how to fix these problems? I've tried restarting...

259 Views

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Downloaded music on SD-Card

Since a week I can't save my downloaded music anymore on my SD-Card, but my mobile phone says the 14GB are still saved.Unfortunately, they aren't saved in the app and I can't play them offline anymore! I need help.

Newbie

Since a week I can't save my downloaded music anymore on my SD-Card, but my mobile phone says the 14GB are still saved. Unfortunately, they aren't saved in the app and I can't play them offline anym...

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Spotify en área de notificaciones android

Los botones que aparecen en el reproductor del area de notificaciones no me funcionan, especificamente el corazón y el de prohibido (usado para eliminar la canción). Así no puedo marcar desde aquí una canción como favorita, siendo necesario abrir la ...

Newbie

Los botones que aparecen en el reproductor del area de notificaciones no me funcionan, especificamente el corazón y el de prohibido (usado para eliminar la canción). Así no puedo marcar desde aquí un...

615 Views

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Samsung S7 Edge Digital pinging noise via Bluetooth in car

So I Have been using spottify via bluetooth in my car for quite a while now. It was working perfectly untill probably 2 or 3 updates ago for the phones software. Now when it connects it might play for a few seconds or not at all, then all that comes ...

Casual Listener

So I Have been using spottify via bluetooth in my car for quite a while now. It was working perfectly untill probably 2 or 3 updates ago for the phones software.   Now when it connects it migh...

duzktilldwn

Casual Listener

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1 replies

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Spotify says i'm offline

I just recently tried searching for a couple new songs in the search section but claims I'm offline. I checked the settings and I'm not set to offline mode. I've logged out of my account, reset my phone, and still says I'm offline.Is there an issue w...

Casual Listener

I just recently tried searching for a couple new songs in the search section but claims I'm offline. I checked the settings and I'm not set to offline mode. I've logged out of my account, reset my ph...

Morty1

Casual Listener

245 Views

1 replies

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'Devices available' icon not showing up.

The devices available icon is not showing up for my Android phone. I can't connect to anything.

Newbie

The devices available icon is not showing up for my Android phone. I can't connect to anything.

fifthmeridian

Casual Listener

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3 replies

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App turns on, on its own.

I have the new S8 and what I keep noticing is that my app keeps turning on, like I have gone to the app and pressed it.So, I can kill it the and after a while the app icon will be in my notifications tab. Which means the app is literally running all ...

Visitor

I have the new S8 and what I keep noticing is that my app keeps turning on, like I have gone to the app and pressed it. So, I can kill it the and after a while the app icon will be in my notificat...

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Low volume on s7 edge

Hi,I have a s7 edge and on spotify premium volume is low and i don't know what to do.Could you please help me with this problem?

Newbie

Hi, I have a s7 edge and on spotify premium volume is low and i don't know what to do. Could you please help me with this problem?

336 Views

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I need a doctor...Spotify Connect

Hi everyoneI have 5 devices at home, PC, MAC, iPhone, Android phone and FireTV. We also have Family subscription and use two accounts with Spotify Connect to FireTV Spotify App.Now here is where the fun begins...PC and FireTV - Wired connectionAndroi...

Newbie

Hi everyone I have 5 devices at home, PC, MAC, iPhone, Android phone and FireTV. We also have Family subscription and use two accounts with Spotify Connect to FireTV Spotify App. Now here is where ...

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not working
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New Update?

I recently got on a new android phone but before that I used spotify mainly on my tablet. When I started using it on my phone I could only skip songs a few times and when I try to click on one song to listen to just it it will not let me. Also when I...

Newbie

I recently got on a new android phone but before that I used spotify mainly on my tablet. When I started using it on my phone I could only skip songs a few times and when I try to click on one song t...

Joe

Community Legend

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1 replies

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Some albums shuffle play and can't stop it.

I'm a premium user and I can't stop some albums from shuffling. I prefer to listen to albums not just songs, if anyone has a clue where to start let me know. Oh, and hitting the shuffle button ain't helping.

Newbie

I'm a premium user and I can't stop some albums from shuffling. I prefer to listen to albums not just songs, if anyone has a clue where to start let me know. Oh, and hitting the shuffle button ain't ...

187 Views

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Saved songs show up on PC but not phone

I have 2 spotify accounts. I recently made the new one for certain reasons and added a bunch of songs from my PC. I logged in on the new account on my android, and it says I have no music at all. I logged out and back in but it still stayed the same....

Newbie

I have 2 spotify accounts. I recently made the new one for certain reasons and added a bunch of songs from my PC. I logged in on the new account on my android, and it says I have no music at all. I l...

294 Views

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