Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

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Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

Casual Listener

I have 5 sonos Speakers and a Spotify Premium account.  I am using spotify on my Android (Pie) phone and Mac OS computer.

 

On both devices listed above, I can play Spotify music on my Sonos speaker (called Lounge) when I use the Sonos App.  But if I use the Spotify App, the speaker called Lounge does not show up.  The other 4 speakers show up fine.

 

I have restarted speaker, computer, check for upgrades on all devices, etc.

13 Replies
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Re: Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

Casual Listener

Same issue today.

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Re: Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

Casual Listener

15 May 2130 CET: Got a tweet saying they were looking at it.

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Re: Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

Casual Listener

It seems to be working now, with no changes here, other than walking away and coming back 3 hours later.

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Re: Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

Casual Listener

Similar problem with the Spotify app started a few days ago-  Spotify app sees the Sonos zone (I have a Sonos Connect) and says it's connected but no sound.  The Sonos app plays Spotify fine, but it's less convenient than controlling through the Spotify app.

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Re: Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this!

 

We've found some useful instructions on the Sonos support site which say the following:

 

I don’t see my Sonos speakers listed in the Spotify app.
Your Sonos system and products will need to be linked to your Sonos Account. Once complete, the Sonos speakers will show up under “DEVICES AVAILABLE” in the Spotify app.

 

If you still do not see your Sonos speakers or are not able to play to them, make sure you are on the correct WiFi network, and reboot your router. If you're still unable to play to Sonos from the Spotify app after the router is rebooted, please contact our support team for further assistance.

 

Let us know how you get on! We'll be right here in case you need anything 😉

PeterModerator
 
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Re: Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

Casual Listener

My situation is slightly different. The Spotify app still shows my Sonos "Connect" and still lets me click on it. My problem is that the Sonos speakers stay silent. When I do the same thing with the Sonos app, everything works fine. I should mention that I've been successfully using the Spotify app to play my Sonos system for many months now. It's only recently stopped working.

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Re: Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

Casual Listener
Hi. My problem went away on it's own. I suspect that Spotify fixed some problem on it's servers, but we will probably never know. As far as the info on the web site, I had already tried doing everything that I found documented.

Re: Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

Moderator
Moderator

Hey @craigmcg - glad to hear that the issue has resolved itself 🙂

 

@gvandeusen - have you made sure that your Spotify account is linked to your Sonos account before selecting the Sonos device in Connect? If yes, then could you try unlinking/relinking the two accounts by following the steps in this support article?

 

Keep us posted 🙂

 

PeterModerator
 
Help others find this answer and click "Accept as Solution".
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Re: Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

Regular
I have been having this issue for a few days. Uninstalled the Spotify app and all my Sonos speakers came back, Next day they have disappeared again. I have reset everything and checked all network which is fine. Spotify works fine through the Sonos app which works without issue. This is using the latest Spotify app for IOS. On my wife's iphone which is using an older version of IOS the Sonos speakers are visible and everything works. Is this an issue with the app?
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