Symfonisk Shelf connected by ethernet cable and which appears on sonos.com to be online. It's possible to play Spotify through the Sonos app, but not through the Spotify app.
Prior to switching to ethernet cable this speaker was connected through wifi. On occasion it would be possible to play directly from Spotify, but not for all devices and not all the time. This triggered the switch to a cable connection.
Play:1 connected through wifi and which appears on sonos.com to be online. This speaker has no problems. Everything works.
Thanks for all the troubleshooting you've done so far.
Just to make sure that we're on the same page - you also tried it with another network connection right?
If that's the case could you let us know the make, model and OS version of the device you're having trouble connecting to the Sonos speaker? We'd appreciate it if you could try it out with another device as well, if that's an option.
Let us know how things work out. We'll be right here should any questions come up.
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
I didn't see trying it with another network connection as a troubleshooting step above, but that's not an option for me as I don't have another connection. I have restarted my router multiple times during the last 6 months trying to troubleshoot (and moved houses too - if that counts as "another network connection").
I was struggling with the same issue the last few weeks as well. My Sonos system stopped appearing in the Spotify app. After updating all my Sonos speakers from version 12.1 to 12.2 today, everything is working properly again.
I've tried everything, and for the life of me can't get my Android device to find the Sonos S2 through Spotify connect, EXCEPT if I first use my computer to start a song on the Sonos through Spotify connect, then I can control from the app for a while.
Yes I've tried
* Reinstall both apps from scratch (I'm an Android developer so I feel pretty confident I did it right)
* Reboot AND reset router to factory settings!
* Enable control sonos from other devices
* Different combinations of "Show local devices" and "Spotify connect in background". On /off.
* Different spotify accounts on the Sonos
* Reboot Sonos
* Sonos 12.2 software installed
I must be going mad!!! Please help me!
EDIT: Spotify Connect works great for my other devices e.g. Chromecast and Argon Audio. What is up with this Sonos POS?
I'm having the same issue here. My spotify account is linked with the sonos app. The spotify app does not list the Sonos speaker through the "devices available". I currently have the following setup all connected on the same wifi. - iPhone (software version 14.4) - Premium subscription to Spotify (version 22.214.171.1247) - Sonos OS (S2) app (version 12.2.5)
Can you please advise on what to do next to resolve the issue.