Spotify crashes regularly
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My wife and I are both Spotify Premium users. We have been using Spotify successfully for over two years. However, over the last three months we have been experiencing regular crashes when using Spotify. Here is our usage pattern:
- We both have most of our playlists downloaded.
- We open Spotify
- We select a playlist
- We begin to play the playlist
- The playlist works for between 5 to 20 minutes and then stops. Pushing pause or closing the app and restarting does not have any affect.
- We must:
- Close Spotify
- Open “Settings” and Force Spotify to stop
- Clear the Spotify Cache
- Relaunch the app
- Number 6 above works most of the times, but sometimes you have to perform this step more than once for Spotify to start working.
- The above happens whether we are online or offline.
We have the latest version of Spotify installed on our Android devices (LG G5 and Samsung S5).
If you respond to this message please avoid telling us to clear the downloaded music and re-install the app. I have been working with data networks for over 30 years and any software that requires you to re-install it in order to make it work semi-reliably is not worth what we are paying monthly to have this service. I would appreciate a real answer or solution to this very annoying problem. It would, of course, have been ideal if I could have contacted Spotify directly, but it seems that customer service is not in their business model as only this community is available for assistance. Don’t get me wrong, I will appreciate any help or suggestion anyone cares to offer. It just seems odd to us older users of Spotify that the idea of being able to contact the people you give money to every month is not an option. I guess my kids are right when they say I am starting to sound like Clint Eastwood, “Get off my lawn, you **bleep** kids!”
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page