Spotify crashes / shuts down Note 3

[Gapa]

Description

When I listen on Note 3, after a while of changing the songs the sound is gone and after a few second the phone restarts or shuts down. Spotify is in version premium. Issue appears in offline mode, as well as online mode.

What are the steps you took to get to the error/issue?

1. When I just listen without swiching forward everything is fine.

2. When I start to swich forward, for exapmle looking for some song, after few songs suddenly volume is off.

3. The song is still running - i.e. screen looks like nothing happened. But when I remove the headphones, phone does not register this - it still says that headphones are in but there is no sound.

4. After a few seconds phone crashes.

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Samsung Note 3

Device’s Operating System

4.4.2

What type of account do you have?

Premium

Space left on your device

22,82 GB

Space left on your SD card (if applicable)

N/A

Space left on your External SD card (if applicable)

N/A

Is your device rooted?

No

Did you set your external SD card as storage location?

N/A

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

N/A

My mobile Spotify version

0.7.9.1170

My desktop Spotify version (if applicable)

0.9.8.296.g91f68827

My mobile provider and country

Poland, Play

My username

1186805800

Do you have a Spotify (non-Facebook) login?

Theoretically - I did not figure it out quite yet

Are you logging in with Facebook or with your Spotify login details?

Facebook login

Do you have any screenshots you can attach to more clearly explain your issue?

No

[Joemommaspotify]

Daniel, 

So here it is. Before I went and did all the heavy lifting uninstalling, deleting folders, etc. I just uninstalled the EQ app.  I have been flipping through songs and albums, fast forwarding within the app for the past five minutes. Can't seem to crash the thing! This is good news and bad news.  Spotify sounds like AM radio without an EQ on board.  Just not acceptable.  Suggestions?

[dmnsctt]

I have a built in equaliser in my android app.... Why do you have 3rd party equalisers???

[Joemommaspotify]

So, yes, I now see the onboard EQ now that I uninstalled the third party EQ. Actually, Spotify is using the Android stock app, MusicFX.  Works fine in terms of sound quality, but same issue. The EQ crashes and all sound stops.  Spotify shows that the music is playing but no sound.  I will see what happens if I disable MusicFX.  In my previous test without the third party EQ installed, I was advancing songs without having headphones plugged in.  I think having headphones plugged in is part of the issue too. Sound does not recover when unplugging the headphones. The only way to get sound back is to reboot.  The device hangs on rebooting and I have to hold down the power button to get it to reboot.  **CONCLUSION**  Rebooted device.  Disabled MusicFX, so now in settings for Spotify there is not an option for EQ at all.  I am listening via headphones with streaming at High Quality.  The sound is pretty good! Skipping songs like a mad man and not crashes. I could stand a touch more base especially for genre Rock, but, no crashes...well maybe workable. 🙂

[Daniel]

---

@Joemommaspotify wrote:

So, yes, I now see the onboard EQ now that I uninstalled the third party EQ. Actually, Spotify is using the Android stock app, MusicFX.  Works fine in terms of sound quality, but same issue. The EQ crashes and all sound stops.  Spotify shows that the music is playing but no sound.  I will see what happens if I disable MusicFX.  In my previous test without the third party EQ installed, I was advancing songs without having headphones plugged in.  I think having headphones plugged in is part of the issue too. Sound does not recover when unplugging the headphones. The only way to get sound back is to reboot.  The device hangs on rebooting and I have to hold down the power button to get it to reboot.  **CONCLUSION**  Rebooted device.  Disabled MusicFX, so now in settings for Spotify there is not an option for EQ at all.  I am listening via headphones with streaming at High Quality.  The sound is pretty good! Skipping songs like a mad man and not crashes. I could stand a touch more base especially for genre Rock, but, no crashes...well maybe workable. 🙂

---

Hi,

I use ViPER4Android FX without issue on my M8

FYI:- xda thread for V4A with setup guide, tips and support is: http://forum.xda-developers.com/showthread.php?t=2191223

[Joemommaspotify]

Looks like I would need to root my phone for this to work Daniel. 😞

[Daniel]

Ah yes, maybe give Equalizer a go

[Joemommaspotify]

That's the one I had. Paid version. Crash city!  No EQ at all is the only way the device runs as it should. Sound is okay.

[Daniel]

Ok, might bebeorth contacting the app developer and see if he knows why his app is making Spotify fc

[Daniel]

Annoying keyboard. That's 'be worth'

[Joemommaspotify]

Daniel,
The sound from Spotify without ANY EQ is better than I thought. Actually solves two problems. One is the crashing nonsense. Two is the sound level output of the music is even with voice navigation in Google Maps. With an EQ the music was always lower and the voice navigation would about blast me out of the car. Using Bluetooth to connect to my car stereo. Now the sound is balanced as it should be especially because Google has it coming through the same pipe "media" volume. So, while I can no longer fine time my listening experience without an EQ, streaming at High Quality is actually pretty decent. Brings me to my question about Spotify bringing an EQ for Android like iPhone has? Coming soon?

[Daniel]

There is an idea on the ideas board of you want to go there and add kudos to it to help raise its profile. Howbeit I do know is something they have looked at and may well do so in the future