Spotify crashes when trying to open song settings (3 little dots)

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Spotify crashes when trying to open song settings (3 little dots)

Christian_123
Newbie

Plan

Premium

Country

Switzerland

Device

Xiaomi Redmi Note 8 Pro

Operating System

MIUI Global 10.4.4

 

My Question or Issue

 

My Spotify always crashes if I press the song settings (or long on the song), to add it into my playlist or in my queue for example.

 

I've already reinstalled Spotify and changed the battery settings

 

 

98 Replies

squad_
Casual Listener
me too. my phone is UMIDIGI A5 Pro.

Elliegibgib
Visitor
Same device, same problem, the app just stops and my phone is really sluggish afterwards

Soultwisting
Casual Listener

Same problem

 

Redmi Note 8 Pro

Peter
Spotify Legend

Hey folks,

 

Thanks for reaching out to us about this.

 

This is an issue which we're currently investigating.

 

Make sure to head over here and add your vote. We'll keep you posted and let you know as soon as we have any updates.

 

Thanks!

 

Note: this post has been marked as the solution for the sake of visibility.

kade1245
Casual Listener
Same here: Xiaomi Redmi Note 8 Pro. Click three dots = App crashs

Schnos
Regular

Redmi note 8 pro, same issue

I cannot use Spotify properly because of this

KroupaJanek
Regular
Wow.. Marking this topic as solved? Are we joke to you?

CatBoto
Regular

It is and has been very frustrating to endure this problem, specially BECAUSE I am, we are, paying premium quality and features... Please, assess this issue as soon as you can. It has been two weeks already with this problem and no effective or efficient response has been given to us all...

KroupaJanek
Regular
Thinking of downloading some older version of the app, that might work, right?

Trimegistus
Visitor
Same hardware, same problems.
Spotify consistently freezing/hanging.

altrobella
Newbie

Yup, I have the same problem with my Redmi Note 8 Pro. I don't know if it's because of MIUI or Spotify but it's very annoying and I'm unable to use my Spotify properly, it's really unfair especially since I have a premium account to use it smoothly. I've tried everything in settings, even downloading older versions of the app - nothing worked. I would really appreciate if this got solved quickly. 

Micpen
Casual Listener

Same problem on redmi note 8 pro. I'm paying the premium plan and this is my last month because of this problem,it seems like I am wasting my money since I can't use spotify for this issue.

Lon-Zu
Casual Listener

I have the same problem on redmi note 8 pro.

Android 9 - MIUI 10.4.5.0

I hope you'll help us.

Ritouf
Casual Listener

 

Hello there, I have also a Redmi Note 8 Pro with the same problem and I have found a WORKING solution.


[ This post was edited to reflect latest findings on a single working apk version spotify-6-3-0-882]

 

1/ Uninstall your current Spotify version

 

2/ Download an OLDER version of Spotify apk

You must download:

spotify-6-3-0-882

(do a search on the internet to get it, this is not difficult as many people need older versions of Spotify to avoid the many bugs introduced over the latest 6 months, check uptodown site for example)


Log in to your Spotify account.
This version is working fine (the 3 dots menu also), even though it is a bit old.

 

That's it.

Ritouf
Casual Listener

 I have found out since that the stable version is:

 

spotify-6-3-0-882

 

Just install this one, and it (should) work fine (Redmi note 8 pro with Nova Launcher here)

 

Versions prior to this one work BUT albums have missing artworks in library (for me at least)

 

Versions beyond this one freeze and stop responding when using the 3-dot menu

 

So this one seems to be the one to use while Spotify put their heads together and get a move on to do something before we all move to competition.

 

(this issue cropped up two months ago already!)

gooselee1
Music Fan

I'm just here to add that this (and many other) problems are nowhere near solved, and that Spotify's reaction and response to these problems is pathetic, and that the combination of all this led me to cancel my Family Premium subscription over the weekend. 

 

It's been almost a year since some of the auto integration problems first came up, and no solution in sight. 

 

I'm taking my money to Deezer and Amazon and Google Play which actually work as advertised, and which I'm willing to pay even more money than Spotify as a result. Good riddance. 

Ritouf
Casual Listener

Spotify is starting to really loose it, even before that the latest updates introduced a lot of lag (when listing albums and songs) and many users simply switched to Apple Music as Spotify has played deaf to their woes.

 

It's easy to convert playlists online to switch over, and the software guys at Apple keep the app uncluttered and fast unlike Spotify's.

 

The golden rule is that when you find a working Spotify apk, NEVER update it! ;-))

veghlaci05
Visitor

Problem appears after installing Miui 10.4.4 on xiaomi redmi 6. Hungary

Ariana923
Casual Listener

Hi! I have the same phone and I tried it, however it did not work when I installed the 8.2.0.788 version anymore... 😞 

Did anyone else tried this?

Pisti
Casual Listener

It is a very frustrating problem for at least two weaks. I will not pay to the premium if it still exists. Please update and fix it! Thanks!

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