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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Keanbro

Newbie

400175 Views

548 replies

35 likes

Account
Free
  • 400175 Views
  • 548 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8595 Views

0 replies

7 likes

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  • 7 likes

Equaliser not working when starting and phone locked

PlanPremiumCountryAustraliaDeviceSamsung Note 8Operating SystemAndroid 9 My Question or IssueThe equaliser in Spotify will not work if the device is paired when the lock screen is engaged. It only works when I open the phone with my fingerprint. This...

Visitor

Plan Premium Country Australia Device Samsung Note 8 Operating System Android 9   My Question or Issue The equaliser in Spotify will not work if the device is paired when the lock scre...

544 Views

0 replies

0 likes

  • 544 Views
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[AndroidAuto] App not updating current song playing

PlanPremiumCountryCanadaDevicePixel 2XLOperating SystemAndroid 10.0 My Question or IssueWhen listening to a downloaded playlist in offline mode, the song title and cover art do not get updated on the Android Auto screen as the songs change. This was ...

Casual Listener

Plan Premium Country Canada Device Pixel 2XL Operating System Android 10.0   My Question or Issue When listening to a downloaded playlist in offline mode, the song title and cover art ...

750 Views

0 replies

1 likes

android auto
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  • 1 likes

Superuser Contribution Offline playlists keep downloading every day

Hi, For some reason my offline playlists keep redownloading each day.Actions taken on 31/10/2019:- Turned offline off for all playlists- Deleted cache- Uninstalled Spotify App- Removed all offline devices from the web portal- Reset my password- Reins...

Casual Listener

Hi,   For some reason my offline playlists keep redownloading each day. Actions taken on 31/10/2019: - Turned offline off for all playlists - Deleted cache - Uninstalled Spotify App - Rem...

dvdmeer

Casual Listener

1183 Views

2 replies

3 likes

  • 1183 Views
  • 2 replies
  • 3 likes

Selecting song and it won't play

PlanPremium DeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueI Am having an issue mainly when I am playing music through a device. There will be a song playing and I want to pick another. I go into the library and find the song, cl...

Newbie

Plan Premium   Device Samsung Galaxy S10 Operating System Android   My Question or Issue I Am having an issue mainly when I am playing music through a device.   There will b...

342 Views

0 replies

0 likes

Wont play selecting track issue
  • 342 Views
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Spotify won't play locally imported songs

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueSince a week or so Spotify on Android won't play most of the songs (mp3s) that I imported on my laptop. They are greyed out in the playlists, even thou...

Music Fan

Plan Premium Country The Netherlands Device Samsung Galaxy 9 Operating System Android     My Question or Issue Since a week or so Spotify on Android won't play most of the songs ...

645 Views

0 replies

0 likes

imported song
Incompetence
local songs
  • 645 Views
  • 0 replies
  • 0 likes

Can I play local files from my phone ?

Can I play local files from my phone ? Meaning - play songs that I saved on my phone from the spotify app player, like you can do from the desktop app?

Casual Listener

Can I play local files from my phone ? Meaning - play songs that I saved on my phone from the spotify app player, like you can do from the desktop app?

546 Views

0 replies

0 likes

files
local
local files
Mobile
Mobile Phone
phone
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Superuser Contribution Album Art not appearing for certain songs

I have downloaded a mass amount of songs but some of them lose their album arts, but at the same time, albums load up very slow and for albums i've never looked at before, the album art doesn't load up. And I really like the album art so can anyone t...

Newbie

I have downloaded a mass amount of songs but some of them lose their album arts, but at the same time, albums load up very slow and for albums i've never looked at before, the album art doesn't load ...

545 Views

0 replies

1 likes

  • 545 Views
  • 0 replies
  • 1 likes

Full bug apps

Hello, any support from Spotify ?Did they know that people gives bads review at the google play since Spotify is bug for everything : Widget crashAutostop musicSpotify close without crashSpotify Auto stop songs Since 2 months, they dont read comments...

Music Fan

Hello, any support from Spotify ? Did they know that people gives bads review at the google play since Spotify is bug for everything :   Widget crash Autostop music Spotify close without cr...

DanielTham

Composer

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

Why can't I choose a specific song in a playlist when I play music on another device? Can only skip.

I have Spotify Premium. Whenever I cast/connect to another device (all through the Spotify app, so no mirroring), I can't select a specific song. This only occurs in one of my playlists, but all of the others are not affected. In the other playlists,...

Newbie

I have Spotify Premium. Whenever I cast/connect to another device (all through the Spotify app, so no mirroring), I can't select a specific song. This only occurs in one of my playlists, but all of t...

boydliggitt

Regular

4124 Views

1 replies

2 likes

Android
Samsung
skipping
Spotify
Windows
Windows 10
  • 4124 Views
  • 1 replies
  • 2 likes

Spotify não funciona

PlanPremiumCountryBrasil/BrazilDeviceSamsung galaxy a50Operating System Android 9 PIE My Question or IssueMeu spotify simplesmente não funciona, não conecta ao wifi ou 4g, não consigo abrir as configurações nem as playlists já baixadas. Já tentei lim...

Newbie

Plan Premium Country Brasil/Brazil Device Samsung galaxy a50 Operating System  Android 9 PIE   My Question or Issue Meu spotify simplesmente não funciona, não conecta ao wifi ou 4...

458 Views

0 replies

0 likes

  • 458 Views
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Music Downloaded Over Cellular, Option Was Unchecked, Blew Through Data Plan Cap 1st Day

Premium user here. I'm using Google Fi and have a limit of 1gb per month since I'm on Wifi nearly all day between work & home. I'm only a couple of days into the current months plan and Google warns me that I've blown through over 350mb of my plan al...

Newbie

Premium user here.  I'm using Google Fi and have a limit of 1gb per month since I'm on Wifi nearly all day between work & home.  I'm only a couple of days into the current months plan a...

mr_archer

Music Fan

950 Views

3 replies

0 likes

  • 950 Views
  • 3 replies
  • 0 likes

Music randomly pausing

As per the request in the other thread, this problem has been going for me for a while now: Music will stop playing but the app thinks it's still playing (i.e. the icon says it's still playing and not paused) - see attachmentThe only way to get the m...

Casual Listener

As per the request in the other thread, this problem has been going for me for a while now:   Music will stop playing but the app thinks it's still playing (i.e. the icon says it's still play...

ci0m_s-yp5lnr

Newbie

1893 Views

2 replies

6 likes

  • 1893 Views
  • 2 replies
  • 6 likes

Can't play songs downloaded on android via alexa spotify connect

PlanPremiumCountry UK Device(Moto g5s)Operating System(Android 8.1.0) My Question or IssueI am able to play songs from my phone via spotify connect on my alexa speaker so long as I have not got them downloaded to my phone. Any song I have downloaded ...

Visitor

Plan Premium Country UK   Device (Moto g5s) Operating System (Android 8.1.0)   My Question or Issue I am able to play songs from my phone via spotify connect on my alexa speaker s...

312 Views

0 replies

0 likes

  • 312 Views
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Queue on Android bugged

PlanPremiumCountryEnglandDeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue(This only happens on my phone). When I'm looking at the queue, the wrong song name is quite often displayed. 90% of the time it shows the name of a song n...

Newbie

Plan Premium Country England Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue (This only happens on my phone). When I'm looking at the queue, the wrong song name is...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

Playlist radio unavailable

Plan: Family PremiumCountry USA DeviceSamsung Galaxy s9Operating SystemAndroid My Question or IssueU gave several playlist radio stations in development that I can no longer access. All I get is the attached error message. For about 2 weeks now. Supe...

Newbie

Plan: Family Premium Country USA   Device Samsung Galaxy s9 Operating System Android   My Question or Issue U gave several playlist radio stations in development that I can no...

400 Views

0 replies

0 likes

playlist radio
  • 400 Views
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WiFi authentication error

PlanPremiumCountryCanadaDeviceSamsung Galaxy j3, or Samsung tabletOperating SystemAndroid My Question or Issue When I'm using Spotify connected to my WiFi, I will randomly get disconnected from my modem and internet. Sometimes after a listening to se...

Casual Listener

  Plan Premium Country Canada Device Samsung Galaxy j3, or Samsung tablet Operating System Android   My Question or Issue   When I'm using Spotify connected to my WiFi, I w...

Sc78

Casual Listener

710 Views

2 replies

0 likes

  • 710 Views
  • 2 replies
  • 0 likes

Solved!! Cambridge Audio Minx Air 200 - not in Devices

PlanFreeCountryUKDeviceSamsun Galaxy A50Operating SystemAndroid 9 My Question or IssueI can't get my phone to find my (new) speaker through spotify connect, I've tried both my account (free) and my daughters (premium) on the same phone, nothingMy dau...

Casual Listener

Plan Free Country UK Device Samsun Galaxy A50 Operating System Android 9   My Question or Issue I can't get my phone to find my (new) speaker through spotify connect, I've tried both m...

Luan

Spotify Star

3425 Views

5 replies

0 likes

Connect
Minx Air
  • 3425 Views
  • 5 replies
  • 0 likes

Android Download Issues

Plan: PremiumCountry: CanadaDevice : LG G6Operating System Android 8My Question or Issue; For around the last 2 to 3 weeks, my Spotify app has ceased to be able to download any music. Been a subscriber for quite some time, at least a year and have ne...

Casual Listener

Plan: Premium Country: Canada Device : LG G6 Operating System Android 8 My Question or Issue;   For around the last 2 to 3 weeks, my Spotify app has ceased to be able to download any m...

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
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Spotify Android app goes haywire if SD card with downloaded music is temporarily removed

What should happen if the SD card with the downloaded music on it is removed from the phone? Pretty much any answer would be better than what actually happens today: Spotify immediately switches back to using internal storage, and starts downloading ...

Gig Goer

What should happen if the SD card with the downloaded music on it is removed from the phone?   Pretty much any answer would be better than what actually happens today:   Spotify immedia...

CaptainDubious

Gig Goer

805 Views

2 replies

0 likes

  • 805 Views
  • 2 replies
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[Android] Offline storage deleted. Still using space

PlanPremiumCountryUnited States of AmericaDeviceGoogle PixelOperating SystemAndroid 10Build Info: QP1A.191005.007.A1My Question or IssueMy phone's battery is faulty, and when Spotify was connecting to the alarm to play, the battery gave out, and the ...

Newbie

Plan Premium Country United States of America Device Google Pixel Operating System Android 10 Build Info: QP1A.191005.007.A1 My Question or Issue My phone's battery is faulty, and when...

405 Views

0 replies

0 likes

Android
offline storage
  • 405 Views
  • 0 replies
  • 0 likes