Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryNLDeviceOnePlus 3Operating SystemAndroid 9 My Question or IssueSpotify on my mobile has never showned the playing music on my lock screen, I tried every possible settings, no luck! I want to be able to check, pause, stop songs via d...
Plan Premium Country NL Device OnePlus 3 Operating System Android 9 My Question or Issue Spotify on my mobile has never showned the playing music on my lock screen, I tried every pos...
576 Views
0 replies
1 likes
PlanPremiumCountryU.S. DeviceMoto Z2 force editionOperating SystemAndroid 9 Ever since I updated to Android 9 the steering wheel controls in my car aren't working with Spotify. It will skip one song when you open the app but then it will no longer wo...
Plan Premium Country U.S. Device Moto Z2 force edition Operating System Android 9 Ever since I updated to Android 9 the steering wheel controls in my car aren't working with S...
Visitor
350 Views
1 replies
0 likes
None of the below information PlanPremiumCountryNLDeviceSamsung Galaxy S9 My Question or IssueI am using Android Auto in combination with Spotify. Since the last update I am not able to manage Spotify with A.A. when Spotify is in offline mode. When u...
None of the below information Plan Premium Country NL Device Samsung Galaxy S9 My Question or Issue I am using Android Auto in combination with Spotify. Since the last update I ...
Newbie
2200 Views
6 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy note 9Operating SystemAndroid pie My Question or IssueMy Spotify home screen is showing very big album icons since last app update.
Plan Premium Country Device Samsung Galaxy note 9 Operating System Android pie My Question or Issue My Spotify home screen is showing very big album icons since last app updat...
Roadie
5293 Views
6 replies
0 likes
This isn't so much a request for help as much as a statement. I just updated my app and noticed my widget was gone. After googling the "issue" I found that Spotify has retired it. I will be cancelling my subscription until Spotify sees it fit to brin...
This isn't so much a request for help as much as a statement. I just updated my app and noticed my widget was gone. After googling the "issue" I found that Spotify has retired it. I will be ...
Casual Listener
734 Views
3 replies
3 likes
PlanPremiumCountryUnited StatesDevicePixel 3Operating SystemLatest Android My Question or IssueThis has been an on going issue for months but I will try my best to describe it. Any time I want to listen to a whole playlist on either shuffle or in ord...
Plan Premium Country United States Device Pixel 3 Operating System Latest Android My Question or Issue This has been an on going issue for months but I will try my best to describe i...
Community Legend
685 Views
2 replies
2 likes
PlanPremiumCountryAustraliaDeviceHuawei Nova 3ECar: Kia Sportage Operating SystemAndroid My Question or IssueOk so I am writing this because my phone accidentally updated all of my apps which I specifically asked Google Play not to do for this very r...
Plan Premium Country Australia Device Huawei Nova 3E Car: Kia Sportage Operating System Android My Question or Issue Ok so I am writing this because my phone accidentally up...
Regular
1254 Views
2 replies
4 likes
My Question or IssueSpotify, did you know that the Android Auto use the widget to work? Know it, because now he says that spotify doesn't work and so i have to use the phone while i'm driving, not the best option
My Question or Issue Spotify, did you know that the Android Auto use the widget to work? Know it, because now he says that spotify doesn't work and so i have to use the phone while i'm driving, not ...
671 Views
0 replies
0 likes
PlanPremiumCountryNorwayDeviceHuawei P20 Pro Operating SystemAndroid 9 My Question or IssueWhen I am in the car and listening to music, I often want to use Google Assistant. So I pause Spotify and say OK Google. Now the music starts playing again jus...
Plan Premium Country Norway Device Huawei P20 Pro Operating System Android 9 My Question or Issue When I am in the car and listening to music, I often want to use Google Assist...
286 Views
0 replies
0 likes
Recently (about past 2weeks) when ever i change the playing library on my phone it changes the playing library on my PC and vice verser. Its only started around 2 weeks ago and is annoying. NOt sure if its a setting but how do i stop it
Recently (about past 2weeks) when ever i change the playing library on my phone it changes the playing library on my PC and vice verser. Its only started around 2 weeks ago and is ...
240 Views
0 replies
0 likes
Cargue archivos locales desde la Spotify en PC y los descargué en Android pero estoy teniendo un problema con una cancion en especifico. Me bloquea la canción "Afilando los Cuchillos", como esta no está en Spotify la agregue desde los archivos locale...
Cargue archivos locales desde la Spotify en PC y los descargué en Android pero estoy teniendo un problema con una cancion en especifico. Me bloquea la canción "Afilando los Cuchi...
276 Views
0 replies
0 likes
PlanPremiumCountrySOUTH KOREADeviceONEPLUS 6TOperating SystemANDROID PIE My Question or Issue Hi everybody, I moved recently to South Korea and I had to change the play store location to south Korean one. However, I will not get any automatic update ...
Plan Premium Country SOUTH KOREA Device ONEPLUS 6T Operating System ANDROID PIE My Question or Issue Hi everybody, I moved recently to South Korea and I ...
Spotify Star
527 Views
2 replies
0 likes
PlanFreeCountryUSDevice Operating SystemAndroid My Question or Issuewhen a song or ad ends, the spotify app opens on my screen. never happened before & extremely annoying.
Plan Free Country US Device Operating System Android My Question or Issue when a song or ad ends, the spotify app opens on my screen. never happened before & extremely ann...
234 Views
0 replies
0 likes
PlanPremiumCountryTurkeyDeviceHuawei P10 PlusOperating SystemAndroid Pie My Question or IssueHi. I have a problem about my playlists. Songs don't play in my queue. Actually artist to artist queue is going alphabetically normal but if my playlist have...
Plan Premium Country Turkey Device Huawei P10 Plus Operating System Android Pie My Question or Issue Hi. I have a problem about my playlists. Songs don't play in my queue. Actually a...
365 Views
0 replies
0 likes
PlanPremium(Family)CountryTurkeyDeviceGalaxy S10Operating SystemAndroid My Question or IssueToday spotify started to act weird, everything was fine morning. Afternoon everything changed.Spotify started to pause songs. At first I thougt it was about p...
Plan Premium(Family) Country Turkey Device Galaxy S10 Operating System Android My Question or Issue Today spotify started to act weird, everything was fine morning. Afternoon everyth...
Community Legend
375 Views
1 replies
1 likes
PlanFreeCountryFinlandDeviceHuawei Honor 8Operating SystemAndroid 7.0 My Question or IssueI have had this problem a long time already. The playback on my phone always stops after a few songs, usually in about half an hour. It always stops between son...
Plan Free Country Finland Device Huawei Honor 8 Operating System Android 7.0 My Question or Issue I have had this problem a long time already. The playback on my phone always st...
Regular
3825 Views
8 replies
1 likes
PlanPremiumCountryUnited KingdomDeviceSamsung A80Operating SystemLatest Android My Question or IssueRecently whenever listening on shuffle the same songs just play over and over again.. its quite odd.. More so as there is over 200 songs in some playl...
Plan Premium Country United Kingdom Device Samsung A80 Operating System Latest Android My Question or Issue Recently whenever listening on shuffle the same songs just play over and o...
372 Views
0 replies
1 likes
PlanPremiumCountry Device(Samsung Galaxy S8)Operating System(Android Oreo) My Question or IssueIn the new version 8.5.18.932 I cannot find my downloaded playlists, but searching for the name of it. Is there any shortcuts I can use?
Plan Premium Country Device (Samsung Galaxy S8) Operating System (Android Oreo) My Question or Issue In the new version 8.5.18.932 I cannot find my downloaded playlists, ...
259 Views
0 replies
0 likes
Whenever I play an album the shuffle play will play songs that aren't even on the album. I get that Spotify adds a few songs to the album shuffle but it will play a multitude of songs not shown. This is very annoying. What is causing this?
Whenever I play an album the shuffle play will play songs that aren't even on the album. I get that Spotify adds a few songs to the album shuffle but it will play a multitude of songs not shown. This...
Community Legend
9350 Views
4 replies
0 likes
Spotify PremiumCountry France Device Redmi Note 7Operating System Android Hi,For two days now, I am encountering a bug with the app on my phone. I tried to download a lot of podcasts yesterday, before travelling, and now I can't open the app on my ph...
Spotify Premium Country France Device Redmi Note 7 Operating System Android Hi, For two days now, I am encountering a bug with the app on my phone. I tried to download a lot...
Regular
417 Views
1 replies
0 likes
