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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374772 Views

541 replies

34 likes

Account
Free
  • 374772 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7489 Views

0 replies

7 likes

  • 7489 Views
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  • 7 likes

[Android] Offline storage deleted. Still using space

PlanPremiumCountryUnited States of AmericaDeviceGoogle PixelOperating SystemAndroid 10Build Info: QP1A.191005.007.A1My Question or IssueMy phone's battery is faulty, and when Spotify was connecting to the alarm to play, the battery gave out, and the ...

Newbie

Plan Premium Country United States of America Device Google Pixel Operating System Android 10 Build Info: QP1A.191005.007.A1 My Question or Issue My phone's battery is faulty, and when...

377 Views

0 replies

0 likes

Android
offline storage
  • 377 Views
  • 0 replies
  • 0 likes

Bring back dislike button!

PlanPremiumCountry DeviceAndroid and Windows My Question or Issue Spotify. What the heck?! Bring back the dislike buttons. This has been going on for weeks now on both my Android and Windows desktop. The algorithms are now completely messed up and my...

Casual Listener

Plan Premium Country   Device Android and Windows   My Question or Issue  Spotify. What the heck?! Bring back the dislike buttons. This has been going on for weeks now on both ...

958 Views

0 replies

4 likes

  • 958 Views
  • 0 replies
  • 4 likes

Android App Breaks Playback on All Other Apps

I installed the android app for Spotify 2 days ago on my Samsung Galaxy S8+. After installing the app I suddenly had this problem where playback on all other apps would randomly pause. I notice this happening when watching videos on Youtube, listenin...

Visitor

I installed the android app for Spotify 2 days ago on my Samsung Galaxy S8+.  After installing the app I suddenly had this problem where playback on all other apps would randomly pause.  I ...

485 Views

0 replies

0 likes

  • 485 Views
  • 0 replies
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Solved!!Superuser Contribution Spotify crashes when trying to open song settings (3 little dots)

PlanPremiumCountrySwitzerlandDeviceXiaomi Redmi Note 8 ProOperating SystemMIUI Global 10.4.4 My Question or Issue My Spotify always crashes if I press the song settings (or long on the song), to add it into my playlist or in my queue for example. I'v...

Newbie

Plan Premium Country Switzerland Device Xiaomi Redmi Note 8 Pro Operating System MIUI Global 10.4.4   My Question or Issue   My Spotify always crashes if I press the song setting...

Katerina

Spotify Legend

33908 Views

98 replies

79 likes

  • 33908 Views
  • 98 replies
  • 79 likes

Solved!!Superuser Contribution [Android][Podcasts] Allow to mark podcasts for wi-fi download

It's possible to mark songs for downloading, and if you're not connected to wi-fi, Spotify will download them later. But for podcasts, that's not currently possible. When I try to download a podcast while not connected to wi-fi, Spotify tells me I ne...

Regular

It's possible to mark songs for downloading, and if you're not connected to wi-fi, Spotify will download them later.   But for podcasts, that's not currently possible.   When I try t...

ora12

Regular

1772 Views

5 replies

0 likes

Android
Podcasts
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  • 0 likes

Superuser Contribution Does someone get a notification if you just "💜" a song on their playlist?

PlanFreeCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Katerina

Spotify Legend

71320 Views

7 replies

0 likes

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  • 7 replies
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Spotify app issue

PlanPremiumCountryUKDeviceSamsung Galaxy 8+Operating SystemAndroid My Question or IssueGood day,I've just yesterday signed up to spotify and have an issue and am hoping for information.I work within IT so have access to firewalls and such yet, at my ...

Visitor

Plan Premium Country UK Device Samsung Galaxy 8+ Operating System Android   My Question or Issue Good day, I've just yesterday signed up to spotify and have an issue and am hoping for...

435 Views

0 replies

0 likes

  • 435 Views
  • 0 replies
  • 0 likes

No Menue Button (3 Points) in Playlist Radio

PlanPremiumCountryGermanyDeviceSamsung Galaxy J7 / Windows PC with ClientOperating SystemAndroid 7.0 / Windows 7 My Question or IssueIf I what to save (for more than a week) my "Mix der Woche" (in english mix of the week), the only possibility is to ...

Newbie

Plan Premium Country Germany Device Samsung Galaxy J7 / Windows PC with Client Operating System Android 7.0 / Windows 7   My Question or Issue If I what to save (for more than a week) ...

402 Views

0 replies

0 likes

bug
Playlists
  • 402 Views
  • 0 replies
  • 0 likes

The scrubber ends too soon on podcasts

PlanPremiumCountryUsaDeviceLG G6Operating SystemAndroid 7.0 kitkat My Question or IssueSo I've been binging the TAZ shows by the lovely McElroy brothers(plus dad), and I've run into a bit of an issueThe timeline scrubber thing that you use to scroll ...

Newbie

  Plan Premium Country Usa Device LG G6 Operating System Android 7.0 kitkat   My Question or Issue So I've been binging the TAZ shows by the lovely McElroy brothers(plus dad), an...

428 Views

0 replies

1 likes

  • 428 Views
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  • 1 likes

Storage changed after every Restart

PlanPremiumCountry DeviceGalaxy s10 plus 2019Operating SystemAndroid Oreo MY ISSUE:There is already plenty of threads about this and this issue needs to be responded to immediately. So when you have your music downloaded to an SD card that's encrypte...

Casual Listener

Plan Premium Country   Device Galaxy s10 plus 2019 Operating System Android Oreo   MY ISSUE: There is already plenty of threads about this and this issue needs to be responde...

542 Views

0 replies

1 likes

downloads lost after restart
Encrypted SD card issues
  • 542 Views
  • 0 replies
  • 1 likes

Songs rewinding and skiping

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSings are rewinding in a continual loop after about 39 seconds to a 1 minute. Or they are jum...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Sings a...

510 Views

0 replies

0 likes

Glitches
  • 510 Views
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Problemas con musica que se descarga sola

Buenos días desde hace varios días vengo con problemas con la descarga.El problema es que se me descargan álbumes sin que yo les dé me gusta o descargar.Ya cerré las sesiones en todos los dispositivos y reinstale la aplicación.Cuando le apreto "no me...

Casual Listener

Buenos días desde hace varios días vengo con problemas con la descarga. El problema es que se me descargan álbumes sin que yo les dé me gusta o descargar. Ya cerré las sesiones en todos los disposi...

nicolasarena30

Casual Listener

1518 Views

2 replies

0 likes

Android
Musica se descarga sola
Premium
samsung galaxy s9
  • 1518 Views
  • 2 replies
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Downloaded songs vanishing

PlanPremiumDeviceSamsung Galaxy S5 My Question or IssueAfter getting the latest update every time I close the app all my downloaded songs are deleted. I've cleared the cache. Didn't help.I've uninstalled and redownloaded the app. Didn't help.

Regular

Plan Premium Device Samsung Galaxy S5   My Question or Issue After getting the latest update every time I close the app all my downloaded songs are deleted.  I've cleared the cache. ...

dano532

Regular

457 Views

1 replies

1 likes

  • 457 Views
  • 1 replies
  • 1 likes

Firewall Domains Mobile App

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I have a list of domain names that I can register with the firewall please to allow our u...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can I h...

973 Views

0 replies

0 likes

  • 973 Views
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  • 0 likes

Songs on "Artist" tab are displayed separately, even if they are from the same album.

PlanPremiumCountryUSDeviceNote 9Operating SystemAndroid Oreo My Question or IssueWhen looking at songs from artists in my library, they are displayed individually or in 2-3s, even though they are from the same album. Many are also repeated (see below...

Visitor

Plan Premium Country US Device Note 9 Operating System Android Oreo   My Question or Issue When looking at songs from artists in my library, they are displayed individually or in ...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Delete recently played songs * Android & store user prefs for reinstalls

Annoying songs auto played by Spotify unable to remove from recently played list. I believe this issue is deliberate & partly due to Spotify's defaulting to "auto play", which is auto enabled at install and during any update, where Spotify will then ...

Regular

Annoying songs auto played by Spotify unable to remove from recently played list. I believe this issue is deliberate & partly due to Spotify's defaulting to "auto play", which is auto enabled at ...

959 Views

0 replies

2 likes

auto play keeps re-enabling
delete recent songs
no customer support
Sneaky autoplay
  • 959 Views
  • 0 replies
  • 2 likes

[Bug] [Podcast] 15 seconds rewind broken on first item

Plan: PremiumCountry: Canada DevicePixel 2 XL: Android 10 My Question or IssueI noticed that the "Rewind 15 seconds" feature on Android doesn't work if the podcast I'm currently playing is at the beginning of the list/queue. This behaviour (disabling...

Newbie

Plan: Premium Country: Canada   Device Pixel 2 XL: Android 10   My Question or Issue I noticed that the "Rewind 15 seconds" feature on Android doesn't work if the podcast I...

1003 Views

0 replies

0 likes

15sec
Android
bug
podcast
  • 1003 Views
  • 0 replies
  • 0 likes

Sporadic playback

Every so often whilst listening to a playlist or an album, the current track ends but when the next track starts it's silent. I forward a few tracks and it's still silent, I go back to the track that played correctly last and no problems. Also it kee...

Casual Listener

Every so often whilst listening to a playlist or an album, the current track ends but when the next track starts it's silent. I forward a few tracks and it's still silent, I go back to the track that...

336 Views

0 replies

3 likes

  • 336 Views
  • 0 replies
  • 3 likes

Need to re-install Spotify Android app daily

PlanPremiumCountryThe NetherlandsDeviceMultiple: Nokia 6 and LG G6Operating SystemAndroid 9 (Pie) My Question or IssueSpotify is my favourite travel mate on my daily commute but since a couple of weeks the Android app just does not want to work. I ha...

Newbie

Plan Premium Country The Netherlands Device Multiple: Nokia 6 and LG G6 Operating System Android 9 (Pie)   My Question or Issue Spotify is my favourite travel mate on my daily commute ...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

Solved!! Spotify SD Card & Offline Files

Hi all, Was just wondering about how Spotify works in terms off storing offline files because I couldn't seem to find exactly what I was looking for. So atm I've got storage set to my SD card (/storage/3432-3138). My phone ran out of battery and turn...

Casual Listener

Hi all,   Was just wondering about how Spotify works in terms off storing offline files because I couldn't seem to find exactly what I was looking for.   So atm I've got storage set to ...

dkums7up61xyomz

Casual Listener

3522 Views

6 replies

0 likes

  • 3522 Views
  • 6 replies
  • 0 likes