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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111330 Views

26 replies

3 likes

  • 111330 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223937 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223937 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581199 Views

79 replies

3 likes

  • 581199 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478471 Views

577 replies

40 likes

Account
Free
  • 478471 Views
  • 577 replies
  • 40 likes

Superuser Contribution Spotify ist offline

PlanFamilyCountryGermanyDeviceSamsung Galaxy S8 and Galaxy S10Operating SystemAndroid My Question or IssueHi guys my spotify ist offline although the device ist online. All proposed solutions was tried, without success. The same on another device. De...

Visitor

Plan Family Country Germany Device Samsung Galaxy S8 and Galaxy S10 Operating System Android   My Question or Issue Hi guys my spotify ist offline although the device ist online. All p...

Peter

Spotify Legend

572 Views

1 replies

1 likes

  • 572 Views
  • 1 replies
  • 1 likes

Superuser Contribution The spotify android app does not show artists all music

CountryHungary Device(Samsung Galaxy S8 plus)Operating System( Android) My Question or IssueWhen i search my favorite artists the potify turn me on to this artist page. But here i can find only 5 music and his albums. I cant find my favorite artist a...

Visitor

  Country Hungary   Device (Samsung Galaxy S8 plus) Operating System ( Android)   My Question or Issue When i search my favorite artists the potify turn me on to this artist ...

Katerina

Spotify Legend

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error code 112

Hi, Unable to get on-line since having new computer. I get Connection lost. Reconnecting...(error code:112) Firewall is set to allow Spotify through and I've even tried turning Firewall off.

Newbie

Hi, Unable to get on-line since having new computer. I get Connection lost. Reconnecting...(error code:112) Firewall is set to allow Spotify through and I've even tried turning Firewall off.

Katerina

Spotify Legend

2015 Views

4 replies

0 likes

  • 2015 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't find friends on android app

Cant find friends and rheir playlist. Is it broken or hidden somewhere? 

Regular

Cant find friends and rheir playlist. Is it broken or hidden somewhere?  

Peter

Spotify Legend

509 Views

1 replies

0 likes

Friends
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung S10 LED Case Controls

PlanPremiumCountryUKDeviceGalaxy S10 PlusOperating SystemAndroid 10 My Question or IssueWhy can't I control music from the case? I'd like to be able to play, pause and skip tracks using the case. Can't seem to do that for some reason. Why not?

Regular

Plan Premium Country UK Device Galaxy S10 Plus Operating System Android 10   My Question or Issue Why can't I control music from the case? I'd like to be able to play, pause and skip t...

Peter

Spotify Legend

1017 Views

1 replies

0 likes

  • 1017 Views
  • 1 replies
  • 0 likes

Superuser Contribution changing the volume on another device from Android

I've written about this in the past and I decided to mention this yet again.I'm at home, my desktop computer is labeled Spotify Connect, I'm assuming this has some significance.I also use a Samsung (Android) tablet connected to a stereo system and a ...

Regular

I've written about this in the past and I decided to mention this yet again. I'm at home, my desktop computer is labeled Spotify Connect, I'm assuming this has some significance. I also use a S...

Peter

Spotify Legend

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pausing (Android/Samsung S10e)

Premium UKSamsung Galaxy S10eAndroid 9 Spotify keeps pausing during songs. I have checked and it is not on the sleep list and it is allowed to run in the background. Strangely, the music will unpause itself after a while, or when I unlock the phone. ...

Casual Listener

Premium  UK Samsung Galaxy S10e Android 9   Spotify keeps pausing during songs. I have checked and it is not on the sleep list and it is allowed to run in the background. Strangely, th...

Peter

Spotify Legend

597 Views

1 replies

1 likes

  • 597 Views
  • 1 replies
  • 1 likes

Superuser Contribution App gets stuck\not responding on MIUI 10

PlanPremiumCountryIsraelDeviceXiaomi Redmi 6Operating SystemMIUI v10.4.4 My Question or IssueFrom the latest Android app update, the app freezes (sometimes even the entire phone) when you click on the 3 vertical points of the song that need to open t...

Regular

Plan Premium Country Israel Device Xiaomi Redmi 6 Operating System MIUI v10.4.4   My Question or Issue From the latest Android app update, the app freezes (sometimes even the entire ph...

Katerina

Spotify Legend

1198 Views

2 replies

2 likes

Android
  • 1198 Views
  • 2 replies
  • 2 likes

Solved!! I can't share spotify to instagram story

PlanPremiumCountrySlovakiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi i have samsung s9 and i cant share spotify to instagram story, if i try , my instagtam o...

Visitor

Plan Premium Country Slovakia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi i have ...

Emilia_8

Community Legend

16786 Views

8 replies

3 likes

  • 16786 Views
  • 8 replies
  • 3 likes

I can't share Instagram stories.

PlanPremiumCountry DeviceXIAOMI MI 5SOperating SystemANDROID 8 My Question or Issue I cant share Instagram stories. Its been 5 days , please help me.

Visitor

Plan Premium Country   Device XIAOMI MI 5S Operating System ANDROID 8   My Question or Issue  I cant share Instagram stories. Its been 5 days , please help me.  

Emilia_8

Community Legend

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Sharing songs to Insta story not working

PlanPremiumCountryUnited KingdomDeviceXiaomi mi A3Operating SystemAndroidMy Question or IssueSharing Spotify songs into Instagram stories has stopped working all of a sudden. Tried reinstalling Instagram and clearing Instagram cache. Nothing worked. ...

Visitor

  Plan Premium Country United Kingdom Device Xiaomi mi A3 Operating System Android My Question or Issue Sharing Spotify songs into Instagram stories has stopped working all of a sudden...

Emilia_8

Community Legend

862 Views

1 replies

4 likes

  • 862 Views
  • 1 replies
  • 4 likes

Organizing my playlists

DeviceSamsung Galaxy S10+ Operating SystemAndroid Oreo My Question or IssueOn the desktop app you can organize your various playlists however you want. But on Android, no. On Android it puts the playlist you last listened to at the top which is quite...

Newbie

Device Samsung Galaxy S10+   Operating System Android Oreo   My Question or Issue On the desktop app you can organize your various playlists however you want. But on Android, no. On ...

Emilia_8

Community Legend

992 Views

3 replies

0 likes

order
organize
Playlists
  • 992 Views
  • 3 replies
  • 0 likes

I can't share songs on my instagram story.

PlanFreeCountryMalaysiaDeviceSamsung A30Operating SystemAndroid My Question or IssueI have the share button in spotify but after I click on it, it just brings me to the default add story page and shows a black screen where I can't share any of my son...

Visitor

  Plan Free Country Malaysia Device Samsung A30 Operating System Android   My Question or Issue I have the share button in spotify but after I click on it, it just brings me to t...

Emilia_8

Community Legend

804 Views

1 replies

1 likes

  • 804 Views
  • 1 replies
  • 1 likes

I can't share my music on instagram history

PlanPremiumCountryTurkey Device(Samsung Galaxy Note 10+ and Note 9)Operating System(Last Android version) My Question or Issue I can't share my music on instagram last 4 day. I can choose 'share with instagram' but it doesn't working.

Visitor

Plan Premium Country Turkey   Device (Samsung Galaxy Note 10+ and Note 9) Operating System (Last Android version)   My Question or Issue   I can't share my music on instagr...

Emilia_8

Community Legend

668 Views

1 replies

1 likes

  • 668 Views
  • 1 replies
  • 1 likes

Solved!! Can't share Spotify tracks on Instagram

PlanPremiumCountryGreeceDeviceXiaomi Mi 8 liteOperating SystemAndroid 9 My Question or IssueWhile some days ago I could share tracks on Instagram, the past 2-3 days whenever I try and share a song it won't work. It sends me to Instagram it shows that...

Casual Listener

Plan Premium Country Greece Device Xiaomi Mi 8 lite Operating System Android 9   My Question or Issue While some days ago I could share tracks on Instagram, the past 2-3 days whenever ...

Emilia_8

Community Legend

1369 Views

3 replies

1 likes

  • 1369 Views
  • 3 replies
  • 1 likes

Superuser Contribution No puedo compartir lo que escucho en Instagram

PlanPremiumCountryChileDeviceHuawei P30 LiteOperating SystemAndroid 9 Emui 9.1.0 My Question or IssueCuando quiero compartir lo que escucho a través de la app Spotify a Instagram, no me deja. Automáticamente aparece la opción de cámara pero con un fo...

Visitor

  Plan Premium Country Chile Device Huawei P30 Lite Operating System Android 9 Emui 9.1.0   My Question or Issue Cuando quiero compartir lo que escucho a través de la app Spotify...

Petya

Community Legend

4465 Views

2 replies

1 likes

  • 4465 Views
  • 2 replies
  • 1 likes

Superuser Contribution Background samsung s9

Hi guys. Spotify stops playing on my S9 when i turn off my screen. Any ideas? PlanPremiumCountryPolandDeviceSamsung Galaxy 9Operating SystemAndroid Oreo

Newbie

Hi guys. Spotify stops playing on my S9 when i turn off my screen.  Any ideas?  Plan Premium Country Poland Device Samsung Galaxy 9 Operating System Android Oreo  

Petya

Community Legend

2842 Views

3 replies

1 likes

  • 2842 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium wird nicht im App angezeigt

PlanPremiumCountry: Österreich Device: Huawei P9Operating System: Android My Question or IssueIch habe per Gutscheinkarte ein Premium Abo eingelöst Dieses wird mir online auch angezeigt. Ich habe einen Beleg via Mail bekommen, soweit alles normal. Je...

Newbie

Plan Premium Country: Österreich   Device: Huawei P9 Operating System: Android     My Question or Issue Ich habe per Gutscheinkarte ein Premium Abo eingelöst Dieses wird...

Petya

Community Legend

3437 Views

2 replies

0 likes

  • 3437 Views
  • 2 replies
  • 0 likes

Loading "Your library" can take over a minute

PlanPremiumCountryNorway DeviceSamsung Galaxy 8My Question or IssueI keep getting the green circle every time I press home, sometimes over a minute. I have around 3000 local files on a very fast SD-card. I've tried reinstalling and reformatting the p...

Roadie

  Plan Premium Country Norway   Device Samsung Galaxy 8 My Question or Issue I keep getting the green circle every time I press home, sometimes over a minute.  I have around ...

449 Views

0 replies

0 likes

  • 449 Views
  • 0 replies
  • 0 likes

Local files grey out after a few days

PlanPremiumCountryUSDeviceSamsung Galaxy 9(happened with my older phone too) Operating SystemAndroid Oreo My Question or IssueSo I consistently have an issue where local files I put on my computer and then download to my phone will, for a few days, w...

Casual Listener

Plan Premium Country US Device Samsung Galaxy 9(happened with my older phone too)  Operating System Android Oreo   My Question or Issue So I consistently have an issue where ...

604 Views

0 replies

0 likes

Local files for Spotify Mobile
  • 604 Views
  • 0 replies
  • 0 likes