Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41888 Views
  • 65 replies
  • 25 likes
  • 41888 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877692 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877692 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26296 Views
  • 4 replies
  • 0 likes
  • 26296 Views
  • 4 replies
  • 0 likes

Add album to playlist is gone from my mobile options

I wanted to add a new album to my account as a playlist and it looks like Spotify took away that convenience from my mobile app.It is not the first time y'all have taken away features that we're good. You keep thinking that you're improving the UI by...

  • Casual Listener
  • I wanted to add a new album to my account as a playlist and it looks like Spotify took away that convenience from my mobile app. It is not the first time y'all have taken away features that we'...
  • 82brighteyes
  • Regular
  • 434 Views
  • 2 replies
  • 3 likes
  • 434 Views
  • 2 replies
  • 3 likes

Superuser Contribution Android 10 and blurred background

PlanPremiumCountryPolandDeviceOnePlus 7 ProOperating SystemAndroid 10My Question or IssueSo, as you can see bellow my background picture is now blurred. 2 days ago I installed Android 10 on my OnePlus 7 Pro phone and it's started showing blurred back...

  • Newbie
  • Plan Premium Country Poland Device OnePlus 7 Pro Operating System Android 10 My Question or Issue So, as you can see bellow my background picture is now blurred. 2 days ago I installed ...
  • Jnss98b
  • Regular
  • 3065 Views
  • 3 replies
  • 0 likes
  • 3065 Views
  • 3 replies
  • 0 likes

Only shuffle allowed and no adding of whole a Album to a playlist

PlanPremiumGermany DeviceGalaxy s10 Operating SystemOf course Android My Question or IssueI have a premium family account and until this morning everything worked fine. Now I am not capable of adding a whole Album to a Playlist and when I select an a...

Screenshot_20190927-150354_Spotify.jpg Screenshot_20190927-150346_Spotify.jpg
  • Visitor
  • PlanPremium Germany   Device Galaxy s10  Operating System Of course Android    My Question or Issue I have a premium family account and until this morning everything work...
  • AndrewRobs01
  • Composer
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Adding songs to playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe Android App no longer lets you add an entire album to a playlist. Instead you have to go ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The And...
  • AndrewRobs01
  • Composer
  • 385 Views
  • 1 replies
  • 1 likes
  • 385 Views
  • 1 replies
  • 1 likes

add all songs of a playlist to existing queue

how to add all songs of a playlist to existing queuewithout deleting existing queue?

  • Music Fan
  • how to add all songs of a playlist to existing queue without deleting existing queue?  
  • AndrewRobs01
  • Composer
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

Own playlists in car view

PlanPremiumCountryFinlandDeviceHuawei P20 LiteOperating SystemAndroid 9 My Question or IssueHi, Is it not possible to choose from your own playlists when you're swiping up the choose music tab in car view? I only get pre-made "Daily mix" lists and si...

  • Visitor
  •   Plan Premium Country Finland Device Huawei P20 Lite Operating System Android 9   My Question or Issue Hi,   Is it not possible to choose from your own playlists when you...
  • 325 Views
  • 0 replies
  • 2 likes
  • 325 Views
  • 0 replies
  • 2 likes

Superuser Contribution Music Randomly Pausing

PlanPremium FamilyCountryAustraliaDevice(Samsung Galaxy S9+)Operating System(Android 9) My Question or IssueMusic randomly pausing every 10-30ish seconds after the screen locks, and resumes after another 10-30ish seconds or if any button on the phone...

  • Regular
  • Plan Premium Family Country Australia Device (Samsung Galaxy S9+) Operating System (Android 9)   My Question or Issue Music randomly pausing every 10-30ish seconds after the screen loc...
  • Petya
  • Community Legend
  • 1166 Views
  • 3 replies
  • 4 likes
  • 1166 Views
  • 3 replies
  • 4 likes

Recently Added Sort option sorts album tracks in reverse order

My Question or IssueI encounter the following bug: I sort a playlist by Recently Added and this will generally sort by Album - Newest Added to Oldest and then the tracks within the albums by first to last (eg. 1-10). However, when I play something no...

  • Visitor
  •   My Question or Issue I encounter the following bug:   I sort a playlist by Recently Added and this will generally sort by Album - Newest Added to Oldest and then the tracks within the...
  • un-bel-di
  • Music Fan
  • 491 Views
  • 1 replies
  • 3 likes
  • 491 Views
  • 1 replies
  • 3 likes

Superuser Contribution App freezes when clicking on artists/search

PlanPremium DeviceXiaomi redmi note 4Operating SystemLatest Android My Question or IssueSo I open up artists section to choose what to play. When I click an artist, the app freezes for 10 seconds+ and meanwhile I cant do anything. If I go from artist...

  • Visitor
  •   Plan Premium   Device Xiaomi redmi note 4 Operating System Latest Android   My Question or Issue So I open up artists section to choose what to play. When I click an artist...
  • Petya
  • Community Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems Spotify after Android update

Hi everybody! After the last total (Android) update on my Huawei P20 Lite, I have several issues with my spotify premium. At first, it did not start at all, leaving me with a black screen and then totally shutting down Spotify while trying to open it...

  • Visitor
  • Hi everybody! After the last total (Android) update on my Huawei P20 Lite, I have several issues with my spotify premium. At first, it did not start at all, leaving me with a black screen and then to...
  • Petya
  • Community Legend
  • 1898 Views
  • 1 replies
  • 0 likes
  • Android
    emui
    huawei
    Huawei P20
    Update
  • 1898 Views
  • 1 replies
  • 0 likes

Superuser Contribution Waiting to Download

Everytime I leave wifi, my phone says 'waiting to download'. It also deletes random songs, which it then redownloads when I go back to wifi. PlanPremiumCountryUKDeviceSamsung Galaxy S9+Operating SystemAndroid

  • Visitor
  • Everytime I leave wifi, my phone says 'waiting to download'. It also deletes random songs, which it then redownloads when I go back to wifi.   Plan Premium Country UK Device Samsung Galax...
  • Petya
  • Community Legend
  • 530 Views
  • 1 replies
  • 1 likes
  • 530 Views
  • 1 replies
  • 1 likes

Superuser Contribution music stop from no where

i play songs and after sometime its stop and when i touching the phone its strat working and then stop again then i another time touchingthe phone and its stars to plays again

  • Newbie
  • i play songs and after sometime its stop and when i touching the phone its strat working and then stop again then i another time touching the phone and its stars to plays again  
  • Petya
  • Community Legend
  • 334 Views
  • 1 replies
  • 1 likes
  • 334 Views
  • 1 replies
  • 1 likes

Solved!! Downloaded songs turning to not downloaded upon restart. Broken cache.

Hi, I have a theory that I found a bug/error because it happened to me for the 3rd time already.So, I was using Spotify then I restart my phone (other app recommendation) without turning off Spotify. After restarting the phone, I stumble upon my down...

  • Music Fan
  • Hi,   I have a theory that I found a bug/error because it happened to me for the 3rd time already. So, I was using Spotify then I restart my phone (other app recommendation) without turning o...
  • Atexor
  • Music Fan
  • 2980 Views
  • 9 replies
  • 1 likes
  • 2980 Views
  • 9 replies
  • 1 likes

Cannot add album to homescreen of phone

PlanPremiumCountryUKDeviceOnePlus 6tOperating SystemAndroid 9 Pie My Question or IssueAndroid app has just updated and can't find the feature to add an album or playlist to the homescreen of the phoneHas it been removed? Thanks

  • Newbie
  • Plan Premium Country UK Device OnePlus 6t Operating System Android 9 Pie   My Question or Issue Android app has just updated and can't find the feature to add an album or playlist to t...
  • osornios
  • Spotify Star
  • 1099 Views
  • 1 replies
  • 5 likes
  • 1099 Views
  • 1 replies
  • 5 likes

Buggy Behind the Lyrics

Behind the lyrics bar blocks the creator of canvas on android 9 samsung galaxy a7 2018

Screenshot_20190929-012231_Spotify.jpg
  • Visitor
  • Behind the lyrics bar blocks the creator of canvas on android 9 samsung galaxy a7 2018  
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

Spotify stops after the first song or jumps back to it and then stops.

PlanPremium FamilyDeviceSony Xperia XZ1 CompactOperating SystemAndroid PieMy Question or IssueHej!I have the problem that sometimes when I try to play an album in the app it just stops after the first song. If I select a random song of the album to b...

  • Visitor
  • Plan Premium Family Device Sony Xperia XZ1 Compact Operating System Android Pie My Question or Issue Hej! I have the problem that sometimes when I try to play an album in the app it just stop...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

how to reset connect devices

how to reset connect devices without reinstalling spoity? 

  • Music Fan
  • how to reset connect devices without reinstalling spoity?  
  • 592 Views
  • 0 replies
  • 0 likes
  • 592 Views
  • 0 replies
  • 0 likes

desktop

Spoiler (Highlight to read)My problem - Spotify on a Pixel phone, doesn't work after switching to the desktop. When the screen is off, it will run normally, in the background and after switching to another application it's also everything OK. Only if...

  • Visitor
  •   My problem - Spotify on a Pixel phone, doesn't work after switching to the desktop. When the screen is off, it will run normally, in the background and after switching to another application ...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app no longer shows Sonos speaker as an option

PlanPremiumCountryUKDeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueMy Sonos Play 1 speaker no longer shows up as an output device in the "Connect to a device" screen on the Spotify app. I can use the Sonos app without a problem ...

  • Roadie
  • Plan Premium Country UK Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue My Sonos Play 1 speaker no longer shows up as an output device in the "Connect to a d...
  • DIEG00
  • Casual Listener
  • 1451 Views
  • 2 replies
  • 0 likes
  • 1451 Views
  • 2 replies
  • 0 likes

Superuser Contribution like in notification window makes window disappear on android 10

PlanPremiumCountryDEDeviceGoogle Pixel 3Operating SystemAndroid 10 My Question or Issuewhen i tap the heart icon in the notification window, it makes the notification window disappear. however, when the next song starts playing it comes back.(just wa...

  • Casual Listener
  • Plan Premium Country DE Device Google Pixel 3 Operating System Android 10   My Question or Issue when i tap the heart icon in the notification window, it makes the notification window ...
  • olivrstal
  • Casual Listener
  • 566 Views
  • 3 replies
  • 1 likes
  • 566 Views
  • 3 replies
  • 1 likes