Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium family CountryUnited States DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueYou took the widget. Why would you take something away from a paying customer like that? You keep changing away from what I liked about you...
Plan Premium family Country United States Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue You took the widget. Why would you take ...
Spotify Star
417 Views
1 replies
0 likes
For some reason for the past few months, spotify will pause when my phone screen is off. It's usually when I am in a place with bad service, but the music I am listening to is all downloaded. I will lock my phone, turning the screen off and the music...
For some reason for the past few months, spotify will pause when my phone screen is off. It's usually when I am in a place with bad service, but the music I am listening to is all downloaded. I will ...
Spotify Star
1209 Views
3 replies
3 likes
PlanFree/PremiumCountry DeviceAny androidOperating SystemAndroid, AUDI smartphone interface My Question or IssueEverytime I make or recive calls spotify stops but won't resume after call finishes
Plan Free/Premium Country Device Any android Operating System Android, AUDI smartphone interface My Question or Issue Everytime I make or recive calls spotify stops but won't ...
Community Legend
755 Views
3 replies
0 likes
Resd the tile . This change has no good reason whatsoever. The app just keeps getting worse and worseProbably not going to resub. This change pisses off thousands of people and there is legit no reason for at all it's so annoying I'm probably droppin...
Resd the tile . This change has no good reason whatsoever. The app just keeps getting worse and worse Probably not going to resub. This change pisses off thousands of people and there...
334 Views
0 replies
1 likes
PlanPremiumCountryUSADeviceWindows 10 to Note 8 My Question or IssueLocal files won't download no matter what I do. They show up on the playlist but won't download. I've tried all of the suggestions on all the other posts I could find (all the way ba...
Plan Premium Country USA Device Windows 10 to Note 8 My Question or Issue Local files won't download no matter what I do. They show up on the playlist but won't download. I've...
Visitor
372 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceLG K20+Operating SystemAndroid My Question or IssueWhy are less than half of my Shazam tracks showing in playlist? Is there a limit to number of tracks? I have tried disconnecting and reconnecting to Spotify. Should i unins...
Plan Premium Country USA Device LG K20+ Operating System Android My Question or Issue Why are less than half of my Shazam tracks showing in playlist? Is there a limit to number of tr...
330 Views
0 replies
0 likes
PlanPremiumCountryDenmarkDeviceHuawei P30 Operating SystemAndroid pie My Question or IssueLately when opening my Spotify app, it sorts my playlist by artist and then song name instead of artist and then album name...When I then sort the playlist by s...
Plan Premium Country Denmark Device Huawei P30 Operating System Android pie My Question or Issue Lately when opening my Spotify app, it sorts my playlist by artist and then s...
Casual Listener
1102 Views
2 replies
2 likes
The new music notification in android Q can be used to scroll through a song in some audio players (e.g. google play music), and i find it very strange that Spotify lite has this feature while the full app doesn't.
The new music notification in android Q can be used to scroll through a song in some audio players (e.g. google play music), and i find it very strange that Spotify lite has this feature while the fu...
394 Views
0 replies
0 likes
PlanPremiumCountryUSDevicePixel 2 XLOperating SystemAndroid P My Question or Issue In the past when I saved an album it would also save it to the "songs" category of my library. I could listen to my whole library on shuffle by shuffling from my songs...
Plan Premium Country US Device Pixel 2 XL Operating System Android P My Question or Issue In the past when I saved an album it would also save it to the "songs" category of m...
307 Views
0 replies
1 likes
PlanPremiumCountryUnited StatesDeviceLG G6Operating SystemAndroid 8.0.0 My Question or IssueAn issue has been happening with the latest couple of updates where playlists on shuffle will completely jumble around the next songs in the queue. This tends...
Plan Premium Country United States Device LG G6 Operating System Android 8.0.0 My Question or Issue An issue has been happening with the latest couple of updates where playlists on s...
1090 Views
0 replies
0 likes
I just found out why my widget dont work anymore on my Note9. I dont get why Spotify shuns Android users. One of the reasons people use Andoid is the widgets and i use the Spotify widget quite allot during the day.Your so called solution is a lazy so...
I just found out why my widget dont work anymore on my Note9. I dont get why Spotify shuns Android users. One of the reasons people use Andoid is the widgets and i use the Spotify widg...
Community Legend
2310 Views
6 replies
10 likes
PlanPremium CountryFrance DeviceHonor 20 View Operating SystemAndroid My Question or IssueBonjour, avec l'ancienne mise à jour Spotify, nous pouvions sauvegarder des titres et nous pouvions rechercher à l'intérieur de ceux ci. Avec la nouvelle mise à...
Plan Premium Country France Device Honor 20 View Operating System Android My Question or Issue Bonjour, avec l'ancienne mise à jour Spotify, nous pouvion...
Community Legend
693 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceLG V30Operating System Android 8.0.0 My Question or IssueEver since Young Thug's Beautiful Thugger Girls album, I havent been able to listen to any of his new albums(except for Super Slimey). It was like this even when I ha...
Plan Premium Country USA Device LG V30 Operating System Android 8.0.0 My Question or Issue Ever since Young Thug's Beautiful Thugger Girls album, I havent been able to ...
Community Legend
376 Views
1 replies
0 likes
PlanPremiumCountryUS/FinlandDeviceMoto Z Play DroidOperating SystemAndroid 8.0.0 With the exception of the playlists by Spotify or friends, my playlists do not load, even if they were downloaded. But it also applies to any new playlists that are crea...
Plan Premium Country US/Finland Device Moto Z Play Droid Operating System Android 8.0.0 With the exception of the playlists by Spotify or friends, my playlists do not load, even if th...
Casual Listener
1578 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceMoto G 5 PlusOperating SystemAndroid Oreo My Question or IssueI recently had to move my music over to my SD card as my internal storage is getting completely full, there is NO WAY TO DO THIS IN APP so I had to reinstall the ...
Plan Premium Country UK Device Moto G 5 Plus Operating System Android Oreo My Question or Issue I recently had to move my music over to my SD card as my internal storage is getting c...
Community Legend
852 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceLG k20 PlusOperating SystemAndroid 7.0 My Question or IssueOne of my Spotify playlists has been acting... weird. I have it sorted by Artist (A - Z) and the songs are usually in numerical order by album. However, I have been...
Plan Premium Country USA Device LG k20 Plus Operating System Android 7.0 My Question or Issue One of my Spotify playlists has been acting... weird. I have it sorted by Artist (A - Z)...
271 Views
0 replies
0 likes
Looking for recommendations for a music streaming app with a handy widget, 'cos this ain't it, chief
Looking for recommendations for a music streaming app with a handy widget, 'cos this ain't it, chief
Casual Listener
730 Views
2 replies
2 likes
PlanFree/Premium: Premium Family AccountCountry: Sweden Device: One Plus 6(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System : Android 9 Pie(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAlthough I disabled shuffle play ...
Plan Free/Premium: Premium Family Account Country: Sweden Device: One Plus 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System : Android 9 Pie (iOS 10, Android O...
214 Views
0 replies
0 likes
PlanPremiumCountryNorway DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueRecently, when I want to add a new song to one of my playlists, they're displayed in a seemingly random order. I have more than 120 playlists, so it takes me A...
Plan Premium Country Norway Device Samsung Galaxy 8 Operating System Android My Question or Issue Recently, when I want to add a new song to one of my playlists, they're displa...
Newbie
1289 Views
4 replies
4 likes
