Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Duration6 years+PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating System Android My Question or IssueI used to love Spotify!! I am so incredibly irritated & agrivated with the updates & restrictions Spotify has made lately. 1st, they reformat the...
Duration 6 years+ Plan Premium Country USA Device Samsung Galaxy S7 Operating System Android My Question or Issue I used to love Spotify!! I am so incredibly irritated & ...
578 Views
0 replies
6 likes
PlanPremiumCountryUKDeviceSamsung S8Operating SystemAndroid 9 My Question or IssueWe have been pointed to the Notification Slider controls to replace the functionality of the "retired" widget. What are the steps involved in getting these controls alw...
Plan Premium Country UK Device Samsung S8 Operating System Android 9 My Question or Issue We have been pointed to the Notification Slider controls to replace the functionality of the...
Not applicable
634 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceSamsung S8Operating SystemAndroid 9 My Question or IssueWhen using Android Auto, spotify quite often not only stops playback, but disapears from the current media selection. Tried reinstalling.Tried closing all other apps be...
Plan Premium Country UK Device Samsung S8 Operating System Android 9 My Question or Issue When using Android Auto, spotify quite often not only stops playback, but disapears from the...
346 Views
0 replies
1 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S9 PlusOperating SystemAndroid Pie My Question or IssueMy album library is growing and growing. Recently, I noticed, that I can't browse albums via Android Auto any more. There's just an infinite loading ...
Plan Premium Country Germany Device Samsung Galaxy S9 Plus Operating System Android Pie My Question or Issue My album library is growing and growing. Recently, I noticed, that I can'...
Regular
511 Views
1 replies
0 likes
I uninstalled both Instagram and Spotify and the option still isn't there. I click more and the only Instagram share opinion is to direct message the song to someone. But i couldnt find instagram stories optionPhone is a Xiaomi Pocophone f1 Instagram...
I uninstalled both Instagram and Spotify and the option still isn't there. I click more and the only Instagram share opinion is to direct message the song to someone. But i couldnt find instagram sto...
Visitor
474 Views
1 replies
1 likes
PlanPremiumCountryBrasilDevice(Xiaomi Redmi S2)Operating System(Android) My Question or Issue Some songs don't play. they appear to be locked, but there are no options to unlock them.
Plan Premium Country Brasil Device (Xiaomi Redmi S2) Operating System (Android) My Question or Issue Some songs don't play. they appear to be locked, but there are no option...
Spotify Star
387 Views
1 replies
0 likes
PlanPremiumCountryAustralia DeviceOPPO Reno ZOperating SystemAndroid 9 (Pie) My playback consistently pauses when listening to long form content (Podcasts or longer songs) for some reason. It mainly happens when I'm driving but it also happens when I...
Plan Premium Country Australia Device OPPO Reno Z Operating System Android 9 (Pie) My playback consistently pauses when listening to long form content (Podcasts or longer song...
Spotify Star
578 Views
1 replies
1 likes
PlanFreeCountryEngland DeviceHuawei Y9Operating System Android Oreo Alright, I am a huge musical fan, and I used to use Spotify on an older tablet that allowed me to play just an album. Now, I moved to phone, and more songs have been added to the alb...
Plan Free Country England Device Huawei Y9 Operating System Android Oreo Alright, I am a huge musical fan, and I used to use Spotify on an older tablet that allowed m...
Community Legend
641 Views
1 replies
0 likes
PlanFree (was premium before)Country IsraelDeviceSamsung Galaxy 7 and 8My Question or Issuefor couple of mouths I didn't get any now updates on my daily mixes (any of the 6)they are not refreshing and have the same songs every time.this happens only ...
Plan Free (was premium before) Country Israel Device Samsung Galaxy 7 and 8 My Question or Issue for couple of mouths I didn't get any now updates on my daily mixes (any of the 6...
Community Legend
513 Views
1 replies
0 likes
PlanPremium family CountryUnited States DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueYou took the widget. Why would you take something away from a paying customer like that? You keep changing away from what I liked about you...
Plan Premium family Country United States Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue You took the widget. Why would you take ...
Spotify Star
426 Views
1 replies
0 likes
For some reason for the past few months, spotify will pause when my phone screen is off. It's usually when I am in a place with bad service, but the music I am listening to is all downloaded. I will lock my phone, turning the screen off and the music...
For some reason for the past few months, spotify will pause when my phone screen is off. It's usually when I am in a place with bad service, but the music I am listening to is all downloaded. I will ...
Spotify Star
1231 Views
3 replies
3 likes
PlanFree/PremiumCountry DeviceAny androidOperating SystemAndroid, AUDI smartphone interface My Question or IssueEverytime I make or recive calls spotify stops but won't resume after call finishes
Plan Free/Premium Country Device Any android Operating System Android, AUDI smartphone interface My Question or Issue Everytime I make or recive calls spotify stops but won't ...
Community Legend
766 Views
3 replies
0 likes
Resd the tile . This change has no good reason whatsoever. The app just keeps getting worse and worseProbably not going to resub. This change pisses off thousands of people and there is legit no reason for at all it's so annoying I'm probably droppin...
Resd the tile . This change has no good reason whatsoever. The app just keeps getting worse and worse Probably not going to resub. This change pisses off thousands of people and there...
340 Views
0 replies
1 likes
PlanPremiumCountryUSADeviceWindows 10 to Note 8 My Question or IssueLocal files won't download no matter what I do. They show up on the playlist but won't download. I've tried all of the suggestions on all the other posts I could find (all the way ba...
Plan Premium Country USA Device Windows 10 to Note 8 My Question or Issue Local files won't download no matter what I do. They show up on the playlist but won't download. I've...
Visitor
380 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceLG K20+Operating SystemAndroid My Question or IssueWhy are less than half of my Shazam tracks showing in playlist? Is there a limit to number of tracks? I have tried disconnecting and reconnecting to Spotify. Should i unins...
Plan Premium Country USA Device LG K20+ Operating System Android My Question or Issue Why are less than half of my Shazam tracks showing in playlist? Is there a limit to number of tr...
334 Views
0 replies
0 likes
PlanPremiumCountryDenmarkDeviceHuawei P30 Operating SystemAndroid pie My Question or IssueLately when opening my Spotify app, it sorts my playlist by artist and then song name instead of artist and then album name...When I then sort the playlist by s...
Plan Premium Country Denmark Device Huawei P30 Operating System Android pie My Question or Issue Lately when opening my Spotify app, it sorts my playlist by artist and then s...
Casual Listener
1112 Views
2 replies
2 likes
The new music notification in android Q can be used to scroll through a song in some audio players (e.g. google play music), and i find it very strange that Spotify lite has this feature while the full app doesn't.
The new music notification in android Q can be used to scroll through a song in some audio players (e.g. google play music), and i find it very strange that Spotify lite has this feature while the fu...
397 Views
0 replies
0 likes
PlanPremiumCountryUSDevicePixel 2 XLOperating SystemAndroid P My Question or Issue In the past when I saved an album it would also save it to the "songs" category of my library. I could listen to my whole library on shuffle by shuffling from my songs...
Plan Premium Country US Device Pixel 2 XL Operating System Android P My Question or Issue In the past when I saved an album it would also save it to the "songs" category of m...
312 Views
0 replies
1 likes
PlanPremiumCountryUnited StatesDeviceLG G6Operating SystemAndroid 8.0.0 My Question or IssueAn issue has been happening with the latest couple of updates where playlists on shuffle will completely jumble around the next songs in the queue. This tends...
Plan Premium Country United States Device LG G6 Operating System Android 8.0.0 My Question or Issue An issue has been happening with the latest couple of updates where playlists on s...
1098 Views
0 replies
0 likes
I just found out why my widget dont work anymore on my Note9. I dont get why Spotify shuns Android users. One of the reasons people use Andoid is the widgets and i use the Spotify widget quite allot during the day.Your so called solution is a lazy so...
I just found out why my widget dont work anymore on my Note9. I dont get why Spotify shuns Android users. One of the reasons people use Andoid is the widgets and i use the Spotify widg...
Community Legend
2338 Views
6 replies
10 likes
