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What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry Device(Samsung Galaxy S8)Operating System(Android Oreo) My Question or IssueIn the new version 8.5.18.932 I cannot find my downloaded playlists, but searching for the name of it. Is there any shortcuts I can use?
Plan Premium Country Device (Samsung Galaxy S8) Operating System (Android Oreo) My Question or Issue In the new version 8.5.18.932 I cannot find my downloaded playlists, ...
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Whenever I play an album the shuffle play will play songs that aren't even on the album. I get that Spotify adds a few songs to the album shuffle but it will play a multitude of songs not shown. This is very annoying. What is causing this?
Whenever I play an album the shuffle play will play songs that aren't even on the album. I get that Spotify adds a few songs to the album shuffle but it will play a multitude of songs not shown. This...
Community Legend
9353 Views
4 replies
0 likes
Spotify PremiumCountry France Device Redmi Note 7Operating System Android Hi,For two days now, I am encountering a bug with the app on my phone. I tried to download a lot of podcasts yesterday, before travelling, and now I can't open the app on my ph...
Spotify Premium Country France Device Redmi Note 7 Operating System Android Hi, For two days now, I am encountering a bug with the app on my phone. I tried to download a lot...
Regular
418 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceNote 8Operating SystemAndroid Pie My Question or IssueMusic is pausing randomly when I lock my phone, bluetooth, headphones, phone speakers, ext. I have to unlock my phone and reopen Spotify. I have reinstalled, reset, logg...
Plan Premium Country USA Device Note 8 Operating System Android Pie My Question or Issue Music is pausing randomly when I lock my phone, bluetooth, headphones, phone speakers, ext. I...
Casual Listener
2490 Views
15 replies
5 likes
I have a premium account and for a few months now I have been noticing I have some songs in my library/ downloaded songs that I can not search when I am in offline mode. It's not that I just didn't download the song and thought I did. I can physicall...
I have a premium account and for a few months now I have been noticing I have some songs in my library/ downloaded songs that I can not search when I am in offline mode. It's not that I just didn't d...
Community Legend
295 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADeviceSamsung Galaxy S1pOperating SystemAndroid Pie My Question or IssueI cannot pause music on my Spotify app from the lockscreen. I've completed the actions in the previous help articles of clearing the Cache as well as re...
Plan Free/Premium Country USA Device Samsung Galaxy S1p Operating System Android Pie My Question or Issue I cannot pause music on my Spotify app from the lockscreen. I've completed t...
Casual Listener
9541 Views
15 replies
3 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
316 Views
0 replies
0 likes
PlanFamily/PremiumCountryUSaDeviceSamsung Note 8Operating SystemAndroid 9 (pie) My Question or IssueWhen streaming music at work on my bluetooth Gear Icon X, if i reach for the phone and unlock it using either the home buttoon or finger print reader,...
Plan Family/Premium Country USa Device Samsung Note 8 Operating System Android 9 (pie) My Question or Issue When streaming music at work on my bluetooth Gear Icon X, if i reach for t...
Visitor
606 Views
1 replies
0 likes
I live in Ohio and have a Premium Account. I listen to my playlist on my cell phone. I try to listen to my playlist and Spotify keeps kicking me off, mid song, and plays songs that are in none of my playlists. I'm a paying customer and so annoyed!.
I live in Ohio and have a Premium Account. I listen to my playlist on my cell phone. I try to listen to my playlist and Spotify keeps kicking me off, mid song, and plays songs that are in none of my ...
Community Legend
3693 Views
1 replies
0 likes
Hi! I'm a new premium member and I love the daily mixes. Problem is they have all disappeared across my platforms (android and OSX). This seems to have happened after I liked them and then decided to unlike them because I didn't want them in my list ...
Hi! I'm a new premium member and I love the daily mixes. Problem is they have all disappeared across my platforms (android and OSX). This seems to have happened after I liked them a...
Casual Listener
447 Views
1 replies
0 likes
Hi I'm unable to see or play any of the daily mix selctions (1 to 4) on my phone. Release radar and discover weekly work fine. All work on windows app. I've cleared the storage on the app - and then reinstalled 7gb of music. No change.I've deleted th...
Hi I'm unable to see or play any of the daily mix selctions (1 to 4) on my phone. Release radar and discover weekly work fine. All work on windows app. ...
283 Views
0 replies
0 likes
Duration6 years+PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating System Android My Question or IssueI used to love Spotify!! I am so incredibly irritated & agrivated with the updates & restrictions Spotify has made lately. 1st, they reformat the...
Duration 6 years+ Plan Premium Country USA Device Samsung Galaxy S7 Operating System Android My Question or Issue I used to love Spotify!! I am so incredibly irritated & ...
584 Views
0 replies
6 likes
PlanPremiumCountryUKDeviceSamsung S8Operating SystemAndroid 9 My Question or IssueWe have been pointed to the Notification Slider controls to replace the functionality of the "retired" widget. What are the steps involved in getting these controls alw...
Plan Premium Country UK Device Samsung S8 Operating System Android 9 My Question or Issue We have been pointed to the Notification Slider controls to replace the functionality of the...
Not applicable
641 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceSamsung S8Operating SystemAndroid 9 My Question or IssueWhen using Android Auto, spotify quite often not only stops playback, but disapears from the current media selection. Tried reinstalling.Tried closing all other apps be...
Plan Premium Country UK Device Samsung S8 Operating System Android 9 My Question or Issue When using Android Auto, spotify quite often not only stops playback, but disapears from the...
349 Views
0 replies
1 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S9 PlusOperating SystemAndroid Pie My Question or IssueMy album library is growing and growing. Recently, I noticed, that I can't browse albums via Android Auto any more. There's just an infinite loading ...
Plan Premium Country Germany Device Samsung Galaxy S9 Plus Operating System Android Pie My Question or Issue My album library is growing and growing. Recently, I noticed, that I can'...
Regular
521 Views
1 replies
0 likes
I uninstalled both Instagram and Spotify and the option still isn't there. I click more and the only Instagram share opinion is to direct message the song to someone. But i couldnt find instagram stories optionPhone is a Xiaomi Pocophone f1 Instagram...
I uninstalled both Instagram and Spotify and the option still isn't there. I click more and the only Instagram share opinion is to direct message the song to someone. But i couldnt find instagram sto...
Visitor
480 Views
1 replies
1 likes
PlanPremiumCountryBrasilDevice(Xiaomi Redmi S2)Operating System(Android) My Question or Issue Some songs don't play. they appear to be locked, but there are no options to unlock them.
Plan Premium Country Brasil Device (Xiaomi Redmi S2) Operating System (Android) My Question or Issue Some songs don't play. they appear to be locked, but there are no option...
Spotify Star
391 Views
1 replies
0 likes
PlanPremiumCountryAustralia DeviceOPPO Reno ZOperating SystemAndroid 9 (Pie) My playback consistently pauses when listening to long form content (Podcasts or longer songs) for some reason. It mainly happens when I'm driving but it also happens when I...
Plan Premium Country Australia Device OPPO Reno Z Operating System Android 9 (Pie) My playback consistently pauses when listening to long form content (Podcasts or longer song...
Spotify Star
580 Views
1 replies
1 likes
PlanFreeCountryEngland DeviceHuawei Y9Operating System Android Oreo Alright, I am a huge musical fan, and I used to use Spotify on an older tablet that allowed me to play just an album. Now, I moved to phone, and more songs have been added to the alb...
Plan Free Country England Device Huawei Y9 Operating System Android Oreo Alright, I am a huge musical fan, and I used to use Spotify on an older tablet that allowed m...
Community Legend
644 Views
1 replies
0 likes
PlanFree (was premium before)Country IsraelDeviceSamsung Galaxy 7 and 8My Question or Issuefor couple of mouths I didn't get any now updates on my daily mixes (any of the 6)they are not refreshing and have the same songs every time.this happens only ...
Plan Free (was premium before) Country Israel Device Samsung Galaxy 7 and 8 My Question or Issue for couple of mouths I didn't get any now updates on my daily mixes (any of the 6...
Community Legend
515 Views
1 replies
0 likes
