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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

193578 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 193578 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

534735 Views

78 replies

3 likes

  • 534735 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

437788 Views

565 replies

37 likes

Account
Free
  • 437788 Views
  • 565 replies
  • 37 likes

Wrapped and podcasts

Premium, android+desktop issue. Why can't I find stats for podcasts from Wrapped? Been listening maybe 5hrs or more per week, so I think it should be enough to count. Tried to look both, app and browser versions.

Visitor

Premium, android+desktop issue.   Why can't I find stats for podcasts from Wrapped? Been listening maybe 5hrs or more per week, so I think it should be enough to count. Tried to look both, app...

510 Views

0 replies

0 likes

podcast
Wrapped 2019
  • 510 Views
  • 0 replies
  • 0 likes

Galaxy active2

Im trying to connect to my spotify with my galaxy active2 watch without my phone but it won't allow me to do so it keeps saying can not connect without bluetooth connection PlanFree/PremiumCountryLas vegas nvDeviceGalaxy Active2 watch and galaxy s10+

Visitor

  Im trying to connect to my spotify with my galaxy active2 watch without my phone but it won't allow me to do so it keeps saying can not connect without bluetooth connection  Plan Free/...

428 Views

0 replies

0 likes

  • 428 Views
  • 0 replies
  • 0 likes

Please help: Spotify crashes endlessly.

PlanPremiumCountryEstoniaDeviceS9Operating SystemAndroid 10 Beta So Spotify refuses to work ever since i updated to the android beta on my s9. I have tried everything mentioned in the HELP pages and alot of other things. The result is still the same ...

Visitor

Plan Premium Country Estonia Device S9 Operating System Android 10 Beta   So Spotify refuses to work ever since i updated to the android beta on my s9. I have tried everything mentioned...

661 Views

0 replies

0 likes

10
Android
Crash
Help
Spotify
  • 661 Views
  • 0 replies
  • 0 likes

Zapping

Bonjour je viens de m'abonner à spotify premium mais je ne peux pas zapper, je suis obligée d'écouter la lecture aléatoire, comment je dois faire pour écouter ce que je veux ? Merci de m'aider

Newbie

Bonjour je viens de m'abonner à spotify premium mais je ne peux pas zapper, je suis obligée d'écouter la lecture aléatoire, comment je dois faire pour écouter ce que je veux ? Merci de m'aider

starry__

Visitor

880 Views

1 replies

0 likes

  • 880 Views
  • 1 replies
  • 0 likes

Spotify changed song by itself

PlanPremiumCountry DeviceXiaomi Mi6Operating SystemAndroid Pie My Question or IssueHi,Today I was listening to some podcast and suddenly, Spotify changed it to random song from my favourites. What could be the reason of that?

Casual Listener

Plan Premium Country   Device Xiaomi Mi6 Operating System Android Pie   My Question or Issue Hi, Today I was listening to some podcast and suddenly, Spotify changed it to random ...

297 Views

0 replies

1 likes

  • 297 Views
  • 0 replies
  • 1 likes

No internet connection available

PlanPremiumDeviceHuaweii P30 ProOperating SystemAndroid My Question or IssueFor around 3 weeks I am getting "No internet connection available" no matter what type of internet connection I have. I belive i tried everything what I could do on my own, y...

Casual Listener

Plan Premium Device Huaweii P30 Pro Operating System Android   My Question or Issue For around 3 weeks I am getting "No internet connection available" no matter what type of internet con...

442 Views

0 replies

2 likes

  • 442 Views
  • 0 replies
  • 2 likes

Need help from Spotify with connection

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsing Galaxy 9. Phone says 'no internet connection'. Have checked the community and see to ch...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Using G...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

No Premium on Android App

PlanPremiumCountryAustriaDeviceSamsung Galaxy S10 My Question or IssueI'm trying the offer Premium 3 months for free. The website in the browser says that I have Premium until February 29th. But in the Android app I'm still a Free user. I have alread...

Casual Listener

Plan Premium Country Austria Device Samsung Galaxy S10   My Question or Issue I'm trying the offer Premium 3 months for free. The website in the browser says that I have Premium until Fe...

sterndjoko

Casual Listener

526 Views

2 replies

0 likes

  • 526 Views
  • 2 replies
  • 0 likes

Cannot like or unlike in notification Android

PlanPremiumCountryCanadaDeviceGalaxy S10eOperating SystemAndroid 9, One UI 1.1 My Question or IssuePretty simple, I can't like or unlike songs from the notification control. I can pause and play and skip no problem, just can't like a song unless I go...

Newbie

Plan Premium Country Canada Device Galaxy S10e Operating System Android 9, One UI 1.1   My Question or Issue Pretty simple, I can't like or unlike songs from the notification control. ...

486 Views

0 replies

2 likes

  • 486 Views
  • 0 replies
  • 2 likes

Spotify not giving me the share option for Instagram stories

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9+Operating SystemAndroid Pie My Question or IssueI know the sharing to Instagram stories feature has been available for a year and a half now, but I still can't do it. Logged in to all my apps, con...

Newbie

Plan Premium Country United States Device Samsung Galaxy 9+ Operating System Android Pie   My Question or Issue I know the sharing to Instagram stories feature has been available for a...

522 Views

0 replies

4 likes

  • 522 Views
  • 0 replies
  • 4 likes

Spotify connected to someone else's playlist

PlanPremiumCountrySingaporeDevicePizel 2XLOperating SystemAndroid 10 My Question or IssueWeird issue. I was listening to one of Spotify playlists in the office today and I got the popup to connect to another device so I hit Continue and Spotify annou...

Music Fan

Plan Premium Country Singapore Device Pizel 2XL Operating System Android 10   My Question or Issue Weird issue. I was listening to one of Spotify playlists in the office today and I go...

656 Views

0 replies

0 likes

  • 656 Views
  • 0 replies
  • 0 likes

No puedo reproducir en el orden correcto

PlanPremiumCountryMexico DeviceMotorola oneOperating System(Android Pie) My Question or IssueHace 2 semanas que intento hacer el filtro en mi biblioteca para poder escuchar las canciones de algún artista en **bleep**, pero al momento de seleccionar a...

Visitor

Plan Premium Country Mexico   Device Motorola one Operating System (Android Pie)   My Question or Issue Hace 2 semanas que intento hacer el filtro en mi biblioteca para poder esc...

617 Views

0 replies

0 likes

  • 617 Views
  • 0 replies
  • 0 likes

Some songs disappear

My Question or IssueHello, the thing is that songs that are not in any playlist disappears when I have no Internet connection, neither my albums or the "Liked Songs" playlist appear despite being downloaded, when I have connection again it reappear b...

Visitor

My Question or Issue Hello, the thing is that songs that are not in any playlist disappears when I have no Internet connection, neither my albums or the "Liked Songs" playlist appear despite being d...

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
  • 0 likes

I Can't share songs on IG stories or Facebook

Today I want to share songs on IG stories or Facebook but the app crashesPlan PremiumCountryItaly DeviceSamsung Galaxy 9Operating System Android 8.0.0 My Question or Issue

Regular

Today I want to share songs on IG stories or Facebook but the app crashes Plan  Premium Country Italy   Device Samsung Galaxy 9 Operating System  Android 8.0.0   My Que...

PeteHaase

Music Fan

10067 Views

18 replies

0 likes

  • 10067 Views
  • 18 replies
  • 0 likes

Spotify keeps stopping while track is playing, tried all suggestions to no avail!

PlanPremium (Family)CountrySwedenDeviceSamsung S9, My Question or IssueSaturday 30 November 2019 around 22:45 pm I was walking listening to Spotify and I noticed it kept on stopping. I kept on clicking on play button on my bluetooth headphones but it...

Casual Listener

Plan Premium (Family) Country Sweden Device Samsung S9,  My Question or Issue Saturday 30 November 2019 around 22:45 pm I was walking listening to Spotify and I noticed it kept on stoppin...

977 Views

0 replies

0 likes

  • 977 Views
  • 0 replies
  • 0 likes

Saved songs don't show in Library (Your Music)

PlanremiumCountryOmanDeviceLG G7Operating SystemAndroid Oreo My Question or IssueSongs I save or "+" do not show under albums, artists, or anywhere else in my music. The only place they appear on is under the auto playlist "liked songs".Tried re-logg...

Newbie

Plan remium Country Oman Device LG G7 Operating System Android Oreo   My Question or Issue Songs I save or "+" do not show under albums, artists, or anywhere else in my music. The...

ranamihir

Casual Listener

643 Views

1 replies

1 likes

  • 643 Views
  • 1 replies
  • 1 likes

'Spotify keeps stopping' error message Samsung S10

I have a Samsung S10 and when I tried to open the app this morning it immediately crashed and I keep getting an error message of 'spotify keeps stopping'The screen disappears almost immediately when trying to open but I can briefly see the 'disc almo...

Visitor

I have a Samsung S10 and when I tried to open the app this morning it immediately crashed and I keep getting an error message of 'spotify keeps stopping' The screen disappears almost immediately whe...

605 Views

0 replies

0 likes

  • 605 Views
  • 0 replies
  • 0 likes

Lockscreen widget doesn't work on Samsung Galaxy S8

DeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueWhen I try to skip a song on the lockscreen widget, it only lets me skip one song and then it just keeps repeating the current song when I try it again, so I have to unlock my phone...

Newbie

Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue When I try to skip a song on the lockscreen widget, it only lets me skip one song and then it just keeps repeatin...

456 Views

0 replies

0 likes

  • 456 Views
  • 0 replies
  • 0 likes

Spotify Connect not working on Android, iOS en macOS is working fine

Hi, using Spotify on Apple TV. Works great.Now want to use my Android app as a remote. The device is visible, but not able to connect. When i do it with Spotify on macOS or iOS it works great on my wifi. When it is playing (by using iOS or macOS) as ...

Visitor

Hi, using Spotify on Apple TV. Works great. Now want to use my Android app as a remote. The device is visible, but not able to connect. When i do it with Spotify on macOS or iOS it works great on my...

514 Views

0 replies

0 likes

  • 514 Views
  • 0 replies
  • 0 likes

Solved!! 'Waiting to download' local files on Android

PlanPremium CountrySingapore DeviceSamsung Galaxy 8 Operating SystemAndroid version 8.0.0 My Question or Issue Hi,I have been able to download/listen to local files on my Android for a period until recently.The Spotify app (on my Android) kept showin...

Casual Listener

  Plan Premium   Country Singapore    Device Samsung Galaxy 8   Operating System Android version 8.0.0   My Question or Issue   Hi, I have been able...

lufferdrop

Visitor

2340 Views

3 replies

1 likes

  • 2340 Views
  • 3 replies
  • 1 likes