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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

390109 Views

545 replies

34 likes

Account
Free
  • 390109 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8124 Views

0 replies

7 likes

  • 8124 Views
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  • 7 likes

Superuser Contribution Does someone get a notification if you just "💜" a song on their playlist?

PlanFreeCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Katerina

Spotify Legend

71627 Views

7 replies

0 likes

  • 71627 Views
  • 7 replies
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Spotify app issue

PlanPremiumCountryUKDeviceSamsung Galaxy 8+Operating SystemAndroid My Question or IssueGood day,I've just yesterday signed up to spotify and have an issue and am hoping for information.I work within IT so have access to firewalls and such yet, at my ...

Visitor

Plan Premium Country UK Device Samsung Galaxy 8+ Operating System Android   My Question or Issue Good day, I've just yesterday signed up to spotify and have an issue and am hoping for...

446 Views

0 replies

0 likes

  • 446 Views
  • 0 replies
  • 0 likes

No Menue Button (3 Points) in Playlist Radio

PlanPremiumCountryGermanyDeviceSamsung Galaxy J7 / Windows PC with ClientOperating SystemAndroid 7.0 / Windows 7 My Question or IssueIf I what to save (for more than a week) my "Mix der Woche" (in english mix of the week), the only possibility is to ...

Newbie

Plan Premium Country Germany Device Samsung Galaxy J7 / Windows PC with Client Operating System Android 7.0 / Windows 7   My Question or Issue If I what to save (for more than a week) ...

409 Views

0 replies

0 likes

bug
Playlists
  • 409 Views
  • 0 replies
  • 0 likes

The scrubber ends too soon on podcasts

PlanPremiumCountryUsaDeviceLG G6Operating SystemAndroid 7.0 kitkat My Question or IssueSo I've been binging the TAZ shows by the lovely McElroy brothers(plus dad), and I've run into a bit of an issueThe timeline scrubber thing that you use to scroll ...

Newbie

  Plan Premium Country Usa Device LG G6 Operating System Android 7.0 kitkat   My Question or Issue So I've been binging the TAZ shows by the lovely McElroy brothers(plus dad), an...

443 Views

0 replies

1 likes

  • 443 Views
  • 0 replies
  • 1 likes

Songs rewinding and skiping

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSings are rewinding in a continual loop after about 39 seconds to a 1 minute. Or they are jum...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Sings a...

518 Views

0 replies

0 likes

Glitches
  • 518 Views
  • 0 replies
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Problemas con musica que se descarga sola

Buenos días desde hace varios días vengo con problemas con la descarga.El problema es que se me descargan álbumes sin que yo les dé me gusta o descargar.Ya cerré las sesiones en todos los dispositivos y reinstale la aplicación.Cuando le apreto "no me...

Casual Listener

Buenos días desde hace varios días vengo con problemas con la descarga. El problema es que se me descargan álbumes sin que yo les dé me gusta o descargar. Ya cerré las sesiones en todos los disposi...

nicolasarena30

Casual Listener

1539 Views

2 replies

0 likes

Android
Musica se descarga sola
Premium
samsung galaxy s9
  • 1539 Views
  • 2 replies
  • 0 likes

Downloaded songs vanishing

PlanPremiumDeviceSamsung Galaxy S5 My Question or IssueAfter getting the latest update every time I close the app all my downloaded songs are deleted. I've cleared the cache. Didn't help.I've uninstalled and redownloaded the app. Didn't help.

Regular

Plan Premium Device Samsung Galaxy S5   My Question or Issue After getting the latest update every time I close the app all my downloaded songs are deleted.  I've cleared the cache. ...

dano532

Regular

463 Views

1 replies

1 likes

  • 463 Views
  • 1 replies
  • 1 likes

Firewall Domains Mobile App

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I have a list of domain names that I can register with the firewall please to allow our u...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can I h...

1037 Views

0 replies

0 likes

  • 1037 Views
  • 0 replies
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Songs on "Artist" tab are displayed separately, even if they are from the same album.

PlanPremiumCountryUSDeviceNote 9Operating SystemAndroid Oreo My Question or IssueWhen looking at songs from artists in my library, they are displayed individually or in 2-3s, even though they are from the same album. Many are also repeated (see below...

Visitor

Plan Premium Country US Device Note 9 Operating System Android Oreo   My Question or Issue When looking at songs from artists in my library, they are displayed individually or in ...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
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Delete recently played songs * Android & store user prefs for reinstalls

Annoying songs auto played by Spotify unable to remove from recently played list. I believe this issue is deliberate & partly due to Spotify's defaulting to "auto play", which is auto enabled at install and during any update, where Spotify will then ...

Regular

Annoying songs auto played by Spotify unable to remove from recently played list. I believe this issue is deliberate & partly due to Spotify's defaulting to "auto play", which is auto enabled at ...

976 Views

0 replies

2 likes

auto play keeps re-enabling
delete recent songs
no customer support
Sneaky autoplay
  • 976 Views
  • 0 replies
  • 2 likes

[Bug] [Podcast] 15 seconds rewind broken on first item

Plan: PremiumCountry: Canada DevicePixel 2 XL: Android 10 My Question or IssueI noticed that the "Rewind 15 seconds" feature on Android doesn't work if the podcast I'm currently playing is at the beginning of the list/queue. This behaviour (disabling...

Newbie

Plan: Premium Country: Canada   Device Pixel 2 XL: Android 10   My Question or Issue I noticed that the "Rewind 15 seconds" feature on Android doesn't work if the podcast I...

1025 Views

0 replies

0 likes

15sec
Android
bug
podcast
  • 1025 Views
  • 0 replies
  • 0 likes

Sporadic playback

Every so often whilst listening to a playlist or an album, the current track ends but when the next track starts it's silent. I forward a few tracks and it's still silent, I go back to the track that played correctly last and no problems. Also it kee...

Casual Listener

Every so often whilst listening to a playlist or an album, the current track ends but when the next track starts it's silent. I forward a few tracks and it's still silent, I go back to the track that...

342 Views

0 replies

3 likes

  • 342 Views
  • 0 replies
  • 3 likes

Need to re-install Spotify Android app daily

PlanPremiumCountryThe NetherlandsDeviceMultiple: Nokia 6 and LG G6Operating SystemAndroid 9 (Pie) My Question or IssueSpotify is my favourite travel mate on my daily commute but since a couple of weeks the Android app just does not want to work. I ha...

Newbie

Plan Premium Country The Netherlands Device Multiple: Nokia 6 and LG G6 Operating System Android 9 (Pie)   My Question or Issue Spotify is my favourite travel mate on my daily commute ...

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

Solved!! Spotify SD Card & Offline Files

Hi all, Was just wondering about how Spotify works in terms off storing offline files because I couldn't seem to find exactly what I was looking for. So atm I've got storage set to my SD card (/storage/3432-3138). My phone ran out of battery and turn...

Casual Listener

Hi all,   Was just wondering about how Spotify works in terms off storing offline files because I couldn't seem to find exactly what I was looking for.   So atm I've got storage set to ...

dkums7up61xyomz

Casual Listener

3640 Views

6 replies

0 likes

  • 3640 Views
  • 6 replies
  • 0 likes

Spotify redownloads already downloaded files

PlanPremiumCountryAustraliaDeviceSamsung galaxy A8My Question or IssueI restarted my phone after it ran out of battery and spotify had to re-download my library but my SD card still shows that the deleted spotify files are still taking up space

Casual Listener

Plan Premium Country Australia Device Samsung galaxy A8 My Question or Issue I restarted my phone after it ran out of battery and spotify had to re-download my library but my SD card still sho...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

Spotify connect on MiUi

Hi Community!My Name is Andreas and here a some information to start with: PlanFamily PremiumGermany DeviceXiaomi Pocophone f1, MiPad4 Plus (,Nokia6, Nexus7 2013, Samsung A3) Android 5 - 10 My Question or Issue:So... since the both Xiaomi devices are...

Visitor

Hi Community! My Name is Andreas and here a some information to start with:   Plan Family Premium Germany   Device Xiaomi Pocophone f1, MiPad4 Plus (,Nokia6, Nexus7 2013, Samsung A3...

1112 Views

0 replies

0 likes

Spotify on HEOS failure
  • 1112 Views
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  • 0 likes

Automatic switch from SD card to internal memory after every reboot

PlanPremiumCountryGermanyDeviceMotorola Moto G7 PowerOperating SystemAndroid 9 My Question or IssueI have swapped my 64gb SD card to a 200gb SD card now.After the change, I did not have a problem to switch the memory in the Spotify app back to the SD...

Visitor

Plan Premium Country Germany Device Motorola Moto G7 Power Operating System Android 9   My Question or Issue I have swapped my 64gb SD card to a 200gb SD card now. After the change, I...

633 Views

0 replies

10 likes

SD-card autostart
  • 633 Views
  • 0 replies
  • 10 likes

Deleted files after app update - Root cause discovered

PlanSpotify PremiumCountry - UKDeviceSamsung Galaxy Operating SystemWindows 10 My Question or IssueOnce again my spotify downloaded tracks have been deleted after an app update.After digging deeper it appears Spotify doesn't recognise a current offli...

Visitor

Plan Spotify Premium Country - UK Device Samsung Galaxy  Operating System Windows 10   My Question or Issue Once again my spotify downloaded tracks have been deleted after an app u...

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
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[Android][Playlists] Better shuffle

The shuffle seems to only work effectively with less than 100 songs. I have over 600 songs on my liked playlist, and I can hear the same song twice in a day. Thanks for your help!

Casual Listener

The shuffle seems to only work effectively with less than 100 songs. I have over 600 songs on my liked playlist, and I can hear the same song twice in a day.    Thanks for your help!

388 Views

0 replies

0 likes

Android
Playlists
  • 388 Views
  • 0 replies
  • 0 likes

[Android][Playlists] Qued songs don't appear in the song order when I rewind

When I'm listening to my playlist on shuffle then decide to place a song or two in queue, after those songs play and I decide to go back a song or two, those songs I just queued won't be there! That's a big issue for me! Thanks for your help!

Casual Listener

When I'm listening to my playlist on shuffle then decide to place a song or two in queue, after those songs play and I decide to go back a song or two, those songs I just queued won't be there! That'...

461 Views

0 replies

0 likes

Android
Playlists
  • 461 Views
  • 0 replies
  • 0 likes