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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111330 Views

26 replies

3 likes

  • 111330 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223937 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223937 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581199 Views

79 replies

3 likes

  • 581199 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478471 Views

577 replies

40 likes

Account
Free
  • 478471 Views
  • 577 replies
  • 40 likes

Crashing Mid-Song

PlanPremiumCountryUSADeviceGalaxy S8Operating SystemAndroid My Question or IssueMy app keeps crashing mid song every single time I play music. I have to close the app and re-launch again. It does it almost every time I switch playlist. It started hap...

Newbie

  Plan Premium Country USA Device Galaxy S8 Operating System Android   My Question or Issue My app keeps crashing mid song every single time I play music. I have to close the app...

osornios

Spotify Star

2739 Views

1 replies

0 likes

  • 2739 Views
  • 1 replies
  • 0 likes

Queue randomly disappears

Plan Premium Country Turkey Device Samsung Galaxy J8 My Question or Issue I made a queue with over 30+ songs and I kept adding as I was listening. I closed the app, came back like half an hour later to listen to music and my last played/paused song w...

Newbie

Plan Premium Country Turkey Device Samsung Galaxy J8   My Question or Issue I made a queue with over 30+ songs and I kept adding as I was listening. I closed the app, came back l...

osornios

Spotify Star

842 Views

1 replies

1 likes

bug
  • 842 Views
  • 1 replies
  • 1 likes

Sharing to Instagram stories

PlanPremiumCountry DeviceSamsung Galaxy 9+ My Question or IssueSharing songs, albums, or podcasts will instead open the camera instead of the track appearing on the story editor. Like another user before me, I tried reinstallation of both apps, which...

Newbie

Plan Premium Country   Device Samsung Galaxy 9+   My Question or Issue Sharing songs, albums, or podcasts will instead open the camera instead of the track appearing on the story e...

Emilia_8

Community Legend

653 Views

1 replies

0 likes

  • 653 Views
  • 1 replies
  • 0 likes

[Android] "No internet connection available"

Hello,Spotify has worked fine for years, but over the past few months I've started seeing the "No Internet connection available" message much more consistently despite having both a cell and wifi connection (I'm posting from that phone right now with...

Regular

Hello, Spotify has worked fine for years, but over the past few months I've started seeing the "No Internet connection available" message much more consistently despite having both a cell and wifi c...

584 Views

0 replies

4 likes

  • 584 Views
  • 0 replies
  • 4 likes

Music pausing when screen is off

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10 My Question or IssueThere are times that when my phone screen is off, the music will pause. Turning the screen back on resumes the song, but it will pause again as soon as the screen fades to black. I'...

Visitor

  Plan Premium Country Canada Device Samsung Galaxy S10   My Question or Issue There are times that when my phone screen is off, the music will pause. Turning the screen back on re...

Marruu89

Newbie

1352 Views

1 replies

1 likes

Android
pausing
  • 1352 Views
  • 1 replies
  • 1 likes

Spotify Premium slow and constantly loading...

I've been meaning to troubleshoot this for some time now and finally have had enough of it. It seems like that Spotify Premium has become pretty unbearable at times when trying to do simple things like play an album or view an album. When I click on ...

Newbie

I've been meaning to troubleshoot this for some time now and finally have had enough of it. It seems like that Spotify Premium has become pretty unbearable at times when trying to do simple things li...

539 Views

0 replies

1 likes

  • 539 Views
  • 0 replies
  • 1 likes

Downloaded songs keep getting deleted

PlanFamily PremiumCountryGreeceDeviceLg G6Operating SystemAndroid 9, Stock, No root My Question or Issue Hello there!I have been noticing a weird issue. I have like ~2500 songs downloaded. Everytime i reboot my phone they just dissapear. The songs ar...

Visitor

Plan Family Premium Country Greece Device Lg G6 Operating System Android 9, Stock, No root   My Question or Issue   Hello there! I have been noticing a weird issue. I have like ...

622 Views

0 replies

0 likes

  • 622 Views
  • 0 replies
  • 0 likes

can't post spotify playlist on Instagram Stories

Plan: PremiumCountry: Austria Device: Huawei P30Operating System: Android I am trying to share a Spotify playlist on Instagram but it is not in the options for sharing. I can share to WhatsApp or Facebook, but cant share to Instagram Stories! I have ...

Gig Goer

Plan: Premium Country: Austria   Device: Huawei P30 Operating System: Android   I am trying to share a Spotify playlist on Instagram but it is not in the options for sharing. I c...

hinterhofrecord

Gig Goer

1295 Views

1 replies

0 likes

  • 1295 Views
  • 1 replies
  • 0 likes

Seriously Considering Leaving Spotify

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid 10 I am seriously thinking about canceling my Spotify premium account and switching to something else. The last month or so, the mobile app has been incredibly buggy. It frequ...

Casual Listener

Plan Premium Country United States Device Google Pixel 3 Operating System Android 10   I am seriously thinking about canceling my Spotify premium account and switching to something else...

Redinferno

Regular

1596 Views

5 replies

3 likes

  • 1596 Views
  • 5 replies
  • 3 likes

Instagram stories

PlanPremiumCountrySingapore DeviceSamsung Galaxy Note 10 +Operating SystemAndroid 9 My Question or IssueCant share music to instagran stories

Visitor

  Plan Premium Country Singapore   Device Samsung Galaxy Note 10 + Operating System Android 9   My Question or Issue Cant share music to instagran stories

572 Views

0 replies

5 likes

Android
  • 572 Views
  • 0 replies
  • 5 likes

Google clock alarm always plays first track of playlist

PlanPremiumCountryItalyDeviceHonor View 10Operating SystemAndroid Oreo My Question or IssueHi everyone,I'm trying to use a specific spotify playlist (a daily news podcast) as my alarm using the Google clock app feature.However, spotify always plays t...

Visitor

Plan Premium Country Italy Device Honor View 10 Operating System Android Oreo   My Question or Issue Hi everyone, I'm trying to use a specific spotify playlist (a daily news pod...

603 Views

0 replies

2 likes

  • 603 Views
  • 0 replies
  • 2 likes

Bluetooth in Subaru won't display music and artist information

PlanPremiumDeviceOnePlus 7 Pro MclarenOperating SystemAndroid 10 My Question or IssueI just recently upgraded to the OnePlus 7 Pro Mclaren Edition phone, tried using Spotify in my car through Bluetooth, which is a 2016 Subaru Crosstrek, and now the s...

Casual Listener

Plan Premium Device OnePlus 7 Pro Mclaren Operating System Android 10   My Question or Issue I just recently upgraded to the OnePlus 7 Pro Mclaren Edition phone, tried using Spotify...

1361 Views

0 replies

0 likes

Android
bluetooth
Subaru
  • 1361 Views
  • 0 replies
  • 0 likes

Spotify on Android 8 & 2014 BMW F30 not displaying song metadata

PlanPremiumDeviceOnePlus 5T with Android 8Car2014 BMW F30 (ConnectedDrive) with latest software My Question or IssueI've been using this setup for a few months now, and it was working perfectly until a couple of weeks ago when I updated the Spotify a...

Regular

Plan Premium Device OnePlus 5T with Android 8 Car 2014 BMW F30 (ConnectedDrive) with latest software  My Question or Issue I've been using this setup for a few months now, and it was work...

chadmarquez09

Casual Listener

8149 Views

13 replies

1 likes

Android
BMW
f30
Oneplus
oneplus5t
  • 8149 Views
  • 13 replies
  • 1 likes

Spotify says offline while on WiFi (OnePlus)

PlanPremiumCountryNl DeviceOneplus6Operating SystemAndroid My Question or IssueI have the problem that Spotify tells me I'm offline while I'm on WiFi. Soft reboot doesn't work. A reinstall did help but the problem repeated in less than a couple of da...

Casual Listener

Plan Premium Country Nl   Device Oneplus6 Operating   System Android   My Question or Issue I have the problem that Spotify tells me I'm offline while I'm on WiFi. Soft re...

635 Views

0 replies

0 likes

OnePlus 6t
  • 635 Views
  • 0 replies
  • 0 likes

Stuck app in android

PlanPremiumCountryIsrael DeviceOnepluse 5TOperating SystemAndroid 8.1.0 My Question or IssueWhen I search for a song and then press the track to turn it on, the whole app gets stuck Please help me

Regular

Plan Premium Country Israel  Device Onepluse 5T Operating System Android 8.1.0   My Question or Issue When I search for a song and then press the track to turn it on, the whole ap...

wanpela

Newbie

1485 Views

3 replies

1 likes

  • 1485 Views
  • 3 replies
  • 1 likes

Canvas totally missing...

PlanPremiumCountryUS Operating System(Android Q ) My Question or Issue I can't find the "canvas" feature at all. Neither is it enabled, and nor is it in settings. I even tried logging in again.

Visitor

Plan Premium Country US   Operating System (Android Q )   My Question or Issue   I can't find the "canvas" feature at all. Neither is it enabled, and nor is it in settings. I...

748 Views

0 replies

1 likes

Canvas
  • 748 Views
  • 0 replies
  • 1 likes

Offline message when not offline

PlanSpotify PremiumProvidert-mobile unlimitedCountryNetherlandsDeviceNokia 8Operating SystemAndroid 9, latest android security patchApp version8.5.33.831 My Question or IssueThe no internet detected message repeatedly keeps popping up during the day ...

Casual Listener

Plan Spotify Premium Provider t-mobile unlimited Country Netherlands Device Nokia 8 Operating System Android 9, latest android security patch App version 8.5.33.831   My Question or...

knxt

Casual Listener

799 Views

2 replies

1 likes

  • 799 Views
  • 2 replies
  • 1 likes

Problema Spotify - whatsapp

Buenas tardes !He comprado el realme 5 pro de 8Gb/128Viene con color 6 de firmwareAl emplear whatsapp me da fallos la reproducción de Spotify y no logro ver por qué puede ser. Al enviar mensajes se para la música unos 5 segundos, y de manera aleatori...

Visitor

Buenas tardes ! He comprado el realme 5 pro de 8Gb/128 Viene con color 6 de firmware Al emplear whatsapp me da fallos la reproducción de Spotify y no logro ver por qué puede ser. Al enviar mensaje...

1028 Views

0 replies

0 likes

  • 1028 Views
  • 0 replies
  • 0 likes

Music keeps pausing on both iPhone and Windows

PlanPremiumCountryCanadaDevice(iPhone 6s, Asus laptop)Operating System(iOS 10, Windows 10) My Question or IssueMy music keeps pausing randomly whenever the app is connected to the internet. I have already tried:1) logging out from all devices and rel...

Visitor

Plan Premium Country Canada Device (iPhone 6s, Asus laptop) Operating System (iOS 10, Windows 10)   My Question or Issue My music keeps pausing randomly whenever the app is connected t...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify won't normalize volume

Title. No matter if the song is local or online, the volume normalizer either sucks or does not work. For reference, try listening to Classic by MKTO and Believer by Imagine Dragons. I can barely listen to Classic while Believer almost blew my eardru...

Newbie

Title. No matter if the song is local or online, the volume normalizer either sucks or does not work. For reference, try listening to Classic by MKTO and Believer by Imagine Dragons. I can barely lis...

dakjek

Casual Listener

2058 Views

3 replies

0 likes

  • 2058 Views
  • 3 replies
  • 0 likes