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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27650 Views
  • 59 replies
  • 23 likes
  • 27650 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870353 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870353 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24731 Views
  • 3 replies
  • 0 likes
  • 24731 Views
  • 3 replies
  • 0 likes

Please Stop the Unnecessary Updates

PlanPremiumCountryAustraliaDeviceHuawei Nova 3ECar: Kia Sportage Operating SystemAndroid My Question or IssueOk so I am writing this because my phone accidentally updated all of my apps which I specifically asked Google Play not to do for this very r...

  • Regular
  • Plan Premium Country Australia Device Huawei Nova 3E Car: Kia Sportage   Operating System Android   My Question or Issue Ok so I am writing this because my phone accidentally up...
  • james_spotify85
  • Regular
  • 935 Views
  • 2 replies
  • 4 likes
  • Update bug across multiple platforms
  • 935 Views
  • 2 replies
  • 4 likes

Connexion Android hors réseau

PlanPremium FamilyCountryFranceDeviceSmartphoneOperating SystemAndroidMy Question or IssueBonjour,sur mon Samsung A3 en Android 8.0, j'arrive à ouvrir l'application Spotify que je sois connecté ou non au réseau. Cela me permet d'avoir accès aux chans...

  • Visitor
  • Plan Premium Family Country France Device Smartphone Operating System Android My Question or Issue Bonjour, sur mon Samsung A3 en Android 8.0, j'arrive à ouvrir l'application Spotify que je...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Spotify widget gone?

PlanPremium DeviceHTC Desire 830 My Question or IssueI used to have a spotify widget on my homescreen which I could use to control my spotify without having to open the app.But my spotify updated today and all of a sudden this widget was gone and als...

  • Visitor
  • Plan Premium   Device HTC Desire 830    My Question or Issue I used to have a spotify widget on my homescreen which I could use to control my spotify without having to open the ...
  • user-removed
  • Not applicable
  • 863 Views
  • 3 replies
  • 0 likes
  • 863 Views
  • 3 replies
  • 0 likes

Deleting Songs

PlanPremiumCountry DeviceAndroid My Question or IssueI don't see the delete option anymore all i see is unlike, is that the same as delete?

  • Visitor
  •   Plan Premium Country   Device Android   My Question or Issue I don't see the delete option anymore all i see is unlike, is that the same as delete?
  • Brunelicia
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Local files on phone

PlanPremiumCountry Device Operating System Android My Question or IssueI know this has been discussed before but I've tried everything suggested and it still doesn't work.I want to make a playlist using both local files from my computer and streamed ...

  • Visitor
  •   Plan Premium Country   Device   Operating System  Android    My Question or Issue I know this has been discussed before but I've tried everything suggested ...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Daily mix never updates

PlanFreeCountryCanadaDeviceGalaxy S9+ I have been using spotify for about half a year but I noticed that my daily mixes on my phone have stopped updating for maybe 2 months now. I know it's not because I'm not using spotify enough because this only h...

  • Visitor
  • Plan Free Country Canada Device Galaxy S9+   I have been using spotify for about half a year but I noticed that my daily mixes on my phone have stopped updating for maybe 2 months now. I ...
  • Emilia_8
  • Community Legend
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Spotify in my Car

Hi I have Spotify Premium and I want to play my downloaded playlist in my Car via my Samsung S6. I have connected my phone to the media centre in my Car via USB but it just says no files excist.My Car also has an Aux input which is round like a 3.5mm...

  • Newbie
  • Hi I have Spotify Premium and I want to play my downloaded playlist in my Car via my Samsung S6.  I have connected my phone to the media centre in my Car via USB but it just says no files ...
  • fredthesquid
  • Casual Listener
  • 1133 Views
  • 3 replies
  • 0 likes
  • 1133 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloading a podcast

PlanPremiumDeviceMotorolaOperating System Android My Question or IssueSo I've been trying to download the GiantBomb podcast. Between this week and last week I have not been able to download it. It says its downloading but no download taking place. Ha...

  • Casual Listener
  • Plan Premium Device Motorola Operating System  Android   My Question or Issue So I've been trying to download the GiantBomb podcast. Between this week and last week  I have not...
  • Katerina
  • Spotify Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

How to disable autoplay on startup

PlanPremiumCountryThe Netherlands DeviceMoto G6 PlayOperating SystemAndroid 9 Pie My Question or IssueWhen I am in my car and my phone Moto G6 Play is connected to Bluetooth with Parrot, Spotify autoplays when opening the app. I just want to lookup a...

  • Casual Listener
  • Plan Premium Country The Netherlands   Device Moto G6 Play Operating System Android 9 Pie   My Question or Issue When I am in my car and my phone Moto G6 Play is connected to Blu...
  • 561 Views
  • 0 replies
  • 0 likes
  • 561 Views
  • 0 replies
  • 0 likes

Superuser Contribution How to search through all Downloaded Songs while in offline Mode?

Premium User/ Huawei Mate 10 LiteProblem:If iam in offline Mode and looking for some Songs only downloaded in Playlist. The Same Song Shows up 3-6 Times in the Results or dont Show at all.So If the second one happens:If i want to hear that Song in of...

  • Casual Listener
  • Premium User/ Huawei Mate 10 Lite Problem: If iam in offline Mode and looking for some Songs only downloaded in Playlist. The Same Song Shows up 3-6 Times in the Results or dont Show at all. So If...
  • Devkey
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lyrics blocking Spotify

Plan : PremiumCountry : CanadaDevice : Oneplus 3TOperating System : Android 9.0.4 My Question or IssueThe lyrics tabs is buggy as **bleep**. It pops up in front of the cover and prevent me of using the Previous/Pause/Next button, as well as the timel...

  • Newbie
  • Plan : Premium Country : Canada Device : Oneplus 3T Operating System : Android 9.0.4   My Question or Issue The lyrics tabs is buggy as **bleep**. It pops up in front of the...
  • Katerina
  • Spotify Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution My TV is unavailable until i start the app from the TV itself.

Hi.Back in the good old days I could start my Spotify app from my Sony phone, and by playing a track my Samsung TV popped up in the "Devices Available" list.I recently got a new phone (Huawei), and now this doesn't work.... Only by starting the app f...

  • Newbie
  • Hi. Back in the good old days 😜 I could start my Spotify app from my Sony phone, and by playing a track my Samsung TV popped up in the "Devices Available" list. I recently got a new phone (Huawei)...
  • Katerina
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't make a radio

PlanPremiumCountryPolandDevicePixel 3Operating SystemAndroid My Question or IssueI'm trying to make a radio of mixed styles, using playlist radio feature. Unfortunately it only plays same short list of artists(just different songs) and repeats itself...

  • Casual Listener
  • Plan Premium Country Poland Device Pixel 3 Operating System Android   My Question or Issue I'm trying to make a radio of mixed styles, using playlist radio feature. Unfortunately it on...
  • hilly1238300
  • Visitor
  • 429 Views
  • 5 replies
  • 1 likes
  • 429 Views
  • 5 replies
  • 1 likes

Superuser Contribution Daily Playlist disables Bluetooth based back skip.

PlanPremium FamilyCountryUSADeviceMoto Z3Operating SystemAndroid Nugat I listen to Daily Mix (1) constantly. Eventually the back skip button becomes disabled for bluetooth devices (i.e. listening in car or with bluetooth headset)and is ignored when u...

  • Regular
  • Plan Premium Family Country USA Device Moto Z3 Operating System Android Nugat   I listen to Daily Mix (1) constantly.  Eventually the back skip button becomes disabled for bluetoot...
  • Tinokins
  • Visitor
  • 1515 Views
  • 9 replies
  • 0 likes
  • 1515 Views
  • 9 replies
  • 0 likes

Spotify playlists in wrong order when adding songs

PlanPremiumCountryNorway DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueRecently, when I want to add a new song to one of my playlists, they're displayed in a seemingly random order. I have more than 120 playlists, so it takes me A...

  • Casual Listener
  • Plan Premium Country Norway  Device Samsung Galaxy 8 Operating System Android   My Question or Issue Recently, when I want to add a new song to one of my playlists, they're displa...
  • roseen
  • Newbie
  • 972 Views
  • 4 replies
  • 4 likes
  • 972 Views
  • 4 replies
  • 4 likes

Visual size small

The image in the notification bar is not of normal size. PlanPremiumCountryTurkey Device(Lg G5 )Operating System( Android Oreo )

  • Casual Listener
  • The image in the notification bar is not of normal size.  Plan Premium Country Turkey    Device (Lg G5 ) Operating System ( Android Oreo )
  • 21f1b-_yszfwc
  • Casual Listener
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Moto Z2 force edition steering wheel controls

PlanPremiumCountryU.S. DeviceMoto Z2 force editionOperating SystemAndroid 9 Ever since I updated to Android 9 the steering wheel controls in my car aren't working with Spotify. It will skip one song when you open the app but then it will no longer wo...

  • Visitor
  • Plan Premium Country U.S.   Device Moto Z2 force edition Operating System Android 9   Ever since I updated to Android 9 the steering wheel controls in my car aren't working with S...
  • Emirbys
  • Visitor
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Spotify does not work on the new Moto G

So I just got my new Moto G (the one with LTE and a microsd card reader) and spotify just won't work with it! When I start it the screen is the spotify grey background but with the settings tab to the left. However I cannot press anyhting or use the ...

  • Regular
  • So I just got my new Moto G (the one with LTE and a microsd card reader) and spotify just won't work with it! When I start it the screen is the spotify grey background but with the settings tab to th...
  • richardtc17
  • Visitor
  • 8259 Views
  • 12 replies
  • 0 likes
  • 8259 Views
  • 12 replies
  • 0 likes

Sort by album secondary sorts by time added

PlanPremiumCountryCanadaDevicePixel 2Operating SystemAndroid Pie My Question or IssuePlaylists that are sorted by album then exited will secondary sort in the order they are added instead of the album song order. The order can be temporarily fixed by...

  • Newbie
  • Plan Premium Country Canada Device Pixel 2 Operating System Android Pie   My Question or Issue Playlists that are sorted by album then exited will secondary sort in the order they are ...
  • 1362 Views
  • 0 replies
  • 0 likes
  • 1362 Views
  • 0 replies
  • 0 likes

Time to leave

I'm not expecting nothing good hier since apps suport was killed. (cause of Lazify)Now Wifgets are killed. What is next ? remote control of other spotify devices?Now its realy time to leave.Such big companies can only learn a lesson via losing money.

  • Casual Listener
  • I'm not expecting nothing good hier since apps suport was killed. (cause of Lazify) Now Wifgets are killed. What is next ? remote control of other spotify devices? Now its realy time to leave. Suc...
  • osornios
  • Spotify Star
  • 576 Views
  • 2 replies
  • 9 likes
  • Android
    Subscription
  • 576 Views
  • 2 replies
  • 9 likes