Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
193656 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
534818 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
437872 Views
565 replies
37 likes
PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueHello everyone. I am really **bleep** off. I've been using Spotify for 5 years and this problem never seems to be fixed. Note, that my actual acc...
Plan Premium Country United Kingdom Device Samsung Galaxy S10+ Operating System Android 9 My Question or Issue Hello everyone. I am really **bleep** off. I've been us...
521 Views
0 replies
0 likes
This is something that I have always wanted and felt would be very useful, especially since I'm trying to cut out the random songs in my 3200 song phone playlist. We are able to star, why not add a big red X to remove the song? Other than that the an...
This is something that I have always wanted and felt would be very useful, especially since I'm trying to cut out the random songs in my 3200 song phone playlist. We are able to star, why not add a b...
Visitor
34076 Views
16 replies
11 likes
PlanPremium CountrySingaporeDeviceNvidia Shield TVOperating SystemAndroid TV 8.0.1 My Question or IssueI can’t seem to find my liked songs playlist on my android TV app even if it’s my last played playlist. The solution I found for now is to play it ...
Plan Premium Country Singapore Device Nvidia Shield TV Operating System Android TV 8.0.1 My Question or Issue I can’t seem to find my liked songs playlist on my android TV app ...
607 Views
0 replies
0 likes
PlanStudent PremiumCountryUK DeviceSamsung 10Operating System My Question or Issue When my phone locks, or the screen goes into sleep mode, the music pauses. As soon as I unlock the phone or press the lock button and wake the screen up, the music pla...
Plan Student Premium Country UK Device Samsung 10 Operating System My Question or Issue When my phone locks, or the screen goes into sleep mode, the music paus...
Community Legend
687 Views
1 replies
1 likes
This is on Android Pixel XL, Android O, latest app version as of Sept 21, 2018. This has been happening for at least a few months, and been increasingly frustrating for me. I often filter my "Starred" playlist (say, to listen to only the songs by an ...
This is on Android Pixel XL, Android O, latest app version as of Sept 21, 2018. This has been happening for at least a few months, and been increasingly frustrating for me. I often filter my...
Regular
907 Views
2 replies
0 likes
PlanPremiumCountryFinlandDeviceOp6tOperating SystemAndroid 9, oos My Question or IssueI generally can't see a complete list of songs in the up next queue. See attachment. Sometimes it works, but usually not...
Plan Premium Country Finland Device Op6t Operating System Android 9, oos My Question or Issue I generally can't see a complete list of songs in the up next queue. See attachment. Som...
566 Views
0 replies
0 likes
PlanPremiumCountryUSA DeviceSanding gauzy s10eOperating SystemAndroid Oreo My Question or IssueI have downloaded liked songs and if I go to an album that I want to add a song from, the songs i already like don't show up as such so I will like it agai...
Plan Premium Country USA Device Sanding gauzy s10e Operating System Android Oreo My Question or Issue I have downloaded liked songs and if I go to an album that I want to ...
416 Views
0 replies
0 likes
The same problem used to happen on my Galaxy S8 and I already made sure that it's not sleeping apps and spotify has access to run in the backgrounds. Now I'm on my S10 and it's still doing the same pausing randomly thing, even when I'm navigating my ...
The same problem used to happen on my Galaxy S8 and I already made sure that it's not sleeping apps and spotify has access to run in the backgrounds. Now I'm on my S10 and it's still doing the same p...
906 Views
0 replies
1 likes
The current version of the Spotify app is completely broken: if downloads are saved to an external SD card, all of them are lost as soon as the phone is rebooted, even if the SD card is not touched. As soon as the phone finishes booting, a notificati...
The current version of the Spotify app is completely broken: if downloads are saved to an external SD card, all of them are lost as soon as the phone is rebooted, even if the SD card is not touched. ...
Gig Goer
1065 Views
2 replies
0 likes
Android 7.1. Samsung Galaxy S7, latest version of spotify. Every time I go to an album spotify keeps enabling download album on its own and it's getting very annoying. Last time I enabled wifi, spotify started starting to download like 20 albums that...
Android 7.1. Samsung Galaxy S7, latest version of spotify. Every time I go to an album spotify keeps enabling download album on its own and it's getting very annoying. Last time I enabled wi...
322 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S9 plusOperating System Android My Question or IssueYesterday when playing through my car stereo on android auto the sound suddenly stopped. It now won't play through Bluetooth either. The app and car stereo s...
Plan Premium Country UK Device Samsung Galaxy S9 plus Operating System Android My Question or Issue Yesterday when playing through my car stereo on android auto t...
638 Views
0 replies
1 likes
Plan: Family PremiumCountry: United StatesDevice: LG G7 ThinQOperating System: Android 9 on phone, Windows 10 on computerMy Question or Issue: I can't download local files from my computer to my phone. I used to be able to do it, but then I wanted to...
Plan: Family Premium Country: United States Device: LG G7 ThinQ Operating System: Android 9 on phone, Windows 10 on computer My Question or Issue: I can't download local files from my com...
Regular
407 Views
1 replies
1 likes
PlanPremiumCountryCanadaDeviceGoogle Pixel 2 XLOperating SystemAndroid 9 My Question or IssueWhen I saved albums in the past, all the songs in that album would also be saved to my library. That hasn't been the case since the latest update, and I want...
Plan Premium Country Canada Device Google Pixel 2 XL Operating System Android 9 My Question or Issue When I saved albums in the past, all the songs in that album would also be saved ...
Visitor
4524 Views
14 replies
11 likes
PlanPremiumCountry US DeviceGalaxy Note 10 plus and S9 PlusOperating SystemAndroid 9 My Question or IssueApp version 8.5.21.754 betaWhen you choose Echo from the Spotify Connect menu stays stuck on connecting. Tried to unlink Spotify from Alexa app a...
Plan Premium Country US Device Galaxy Note 10 plus and S9 Plus Operating System Android 9 My Question or Issue App version 8.5.21.754 beta When you choose Echo from the Spoti...
Casual Listener
7148 Views
11 replies
0 likes
PlanPremiumCountryUK DeviceOnePlus 6When I connect this phone to my car's Bluetooth Spotify doesn't play through the car. The phone shows it as playing but the car doesn't display that it's playing and there is no sound coming from the car or phone. ...
Plan Premium Country UK Device OnePlus 6 When I connect this phone to my car's Bluetooth Spotify doesn't play through the car. The phone shows it as playing but the car doesn't di...
519 Views
0 replies
0 likes
PlanStudent PremiumCountryUSADeviceOnePlus 6T My Question or IssueSo I used to be able to go into my liked songs and, for example, type Bradio into the "find in liked songs" box and it would only play Bradio songs, whether I have it on shuffle or not...
Plan Student Premium Country USA Device OnePlus 6T My Question or Issue So I used to be able to go into my liked songs and, for example, type Bradio into the "find in liked son...
464 Views
0 replies
0 likes
I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I thought I'd try it. A couple months of this and I still hate it. The libr...
I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I thought I'd try it. A ...
Music Fan
3945 Views
4 replies
5 likes
DeviceMotorola Supra E5 My Question or IssueSo, I have looked at a few forums before, but everything I've tried leads me to dead ends. I've given the app Storage permissions, and it works up until I actually want to download songs. It gets stuck in a...
Device Motorola Supra E5 My Question or Issue So, I have looked at a few forums before, but everything I've tried leads me to dead ends. I've given the app Storage permissions, and it work...
Spotify Star
542 Views
1 replies
0 likes
Hi Spotify team, The album "Jacques Loussier Trio plays Satie (on Telarc)" has a terrible "timbre" overlayed on all tracks. Would you please check encoding? The problem is on Adroid as well as when streaming to Chromecast Audio. All other music is pl...
Hi Spotify team, The album "Jacques Loussier Trio plays Satie (on Telarc)" has a terrible "timbre" overlayed on all tracks. Would you please check encoding? The probl...
Music Fan
679 Views
3 replies
0 likes
PlanPremiumCountrySwedenDeviceNokia 7 plusOperating SystemAndroid 9My Question or IssueAdd option to filter podcast on unfinished. unplayed is useless when you want to continue where you last stopped.
Plan Premium Country Sweden Device Nokia 7 plus Operating System Android 9 My Question or Issue Add option to filter podcast on unfinished. unplayed is useless when you want to continue wher...
426 Views
0 replies
0 likes
