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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107468 Views

26 replies

3 likes

  • 107468 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217423 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217423 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571610 Views

79 replies

3 likes

  • 571610 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470836 Views

577 replies

40 likes

Account
Free
  • 470836 Views
  • 577 replies
  • 40 likes

Superuser Contribution Losing Downloads to Micro SD

I don't have enough space on my device to download all the music I want to, so I keep trying to save it to my SD card which has over 100 GB free. Everytime I do so it will download and will be there for a few days and then randomly will undownload it...

Newbie

I don't have enough space on my device to download all the music I want to, so I keep trying to save it to my SD card which has over 100 GB free. Everytime I do so it will download and will be there ...

Petya

Community Legend

1782 Views

3 replies

2 likes

  • 1782 Views
  • 3 replies
  • 2 likes

No option to share to Instagram story

PlanPremiumCountryUnited States DeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueThere's no option for me to share to my Instagram story. I've updated, cleared cache and data, and updated both apps again.

Newbie

  Plan Premium Country United States   Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue There's no option for me to share to my Instagram story....

Luan

Spotify Star

711 Views

1 replies

1 likes

Instagram
Instagram Stories
  • 711 Views
  • 1 replies
  • 1 likes

How do I access the queue

PlanPremiumCountry Device Galaxy 9 My Question or IssueSorry but everytime I search for this anywhere it just comes back to the computer version which I do not use. I accidentally put songs in my queue sometimes on my Android app and then I'm unable ...

Music Fan

Plan Premium Country   Device  Galaxy 9     My Question or Issue Sorry but everytime I search for this anywhere it just comes back to the computer version which I do not ...

607 Views

0 replies

0 likes

  • 607 Views
  • 0 replies
  • 0 likes

Spotify App Breaks Up when I open up the family mix

Whenever I open my Family Mix in the Spotify Android App, it hangs up in the welcome screen. At this point I can't do anything in the App anymore. PlanPremiumCountryGermanyDeviceMotorola G6 Plus

Newbie

Whenever I open my Family Mix in the Spotify Android App, it hangs up in the welcome screen. At this point I can't do anything in the App anymore.   Plan Premium Country Germany Device Mo...

532 Views

0 replies

1 likes

Android App Crash
Family Mix
  • 532 Views
  • 0 replies
  • 1 likes

My Spotify app keeps crashing mid song and I need to relaunch the app.

DeviceXiaomi Mi A1Operating SystemAndroid 9 My Question or IssueMy Spotify app keeps crashing mid-song and I need to relaunch the app.I have been having the issue for around a month and it is really annoying. I feel like this should be a bug report b...

Visitor

Device Xiaomi Mi A1 Operating System Android 9   My Question or Issue My Spotify app keeps crashing mid-song and I need to relaunch the app. I have been having the issue for around a mont...

596 Views

0 replies

0 likes

  • 596 Views
  • 0 replies
  • 0 likes

Solved!! Added to phone Home Screen, cannot remove

I've used the "Add to home screen" function to add a bunch of playlists to my phone's main screen for quick and easy access. Problem is I can't remove any of them. When I press to drag the icons, a balloon with "Remove" appears, but there is no way t...

Casual Listener

I've used the "Add to home screen" function to add a bunch of playlists to my phone's main screen for quick and easy access. Problem is I can't remove any of them. When I press to drag the icons, a b...

Luan

Spotify Star

2283 Views

3 replies

0 likes

  • 2283 Views
  • 3 replies
  • 0 likes

Messenger Extension

 I am having a problem with this... I am trying to create a Spotify shared playlist yet I can't "get started" with spotify music bot and whenever I look for the extensions I do see Apple Music but not Spotify

Music Fan

 I am having a problem with this... I am trying to create a Spotify shared playlist yet I can't "get started" with spotify music bot and whenever I look for the extensions I do see Apple Music but no...

813 Views

0 replies

1 likes

  • 813 Views
  • 0 replies
  • 1 likes

Cannot play music on the car

PlanPremiumCountryAustraliaDeviceGoogle Pixel 3Operating SystemAndroid My Question or IssueEver since getting my new phone I can only play downloaded Spotify songs while driving in my car. However, when at home & I turn off WiFi & use data, I can pla...

Visitor

Plan Premium Country Australia Device Google Pixel 3 Operating System Android   My Question or Issue Ever since getting my new phone I can only play downloaded Spotify songs while driv...

Eyetechno

Casual Listener

909 Views

1 replies

2 likes

  • 909 Views
  • 1 replies
  • 2 likes

Backup Podcasts "Played" Status

Is it possible to backup the played status of podcasts on the mobile app? I subscribe to multiple podcasts and have listened to 100+ episodes and I'm worried that since the played status doesn't show in the Windows app or Web player and is stored on ...

Visitor

Is it possible to backup the played status of podcasts on the mobile app?   I subscribe to multiple podcasts and have listened to 100+ episodes and I'm worried that since the played status doe...

573 Views

0 replies

0 likes

podcast
  • 573 Views
  • 0 replies
  • 0 likes

Solved!! Any way to force Spotify to stop searching for Internet?

I've got a bunch of albums downloaded for offline. About 30% of the time, I'm out for a walk, tap 'Your Library', 'Albums', and it shows me all my downloaded albums without any problems.The other 70% of the time, I tap 'Albums', and get a spinning wh...

Visitor

I've got a bunch of albums downloaded for offline. About 30% of the time, I'm out for a walk, tap 'Your Library', 'Albums', and it shows me all my downloaded albums without any problems. The other 7...

Luan

Spotify Star

1275 Views

3 replies

0 likes

  • 1275 Views
  • 3 replies
  • 0 likes

No puedo abrir el menú de opciones.

No puedo abrir el menú de opciones de las canciones en la aplicación de Spotify pero si en Spotify LitePlanPremiumPerúXiaomi Redmi 6Android 9

Visitor

No puedo abrir el menú de opciones de las canciones en la aplicación de Spotify pero si en Spotify Lite Plan Premium Perú Xiaomi Redmi 6 Android 9

671 Views

0 replies

3 likes

  • 671 Views
  • 0 replies
  • 3 likes

Connected devices

Android 10 Pixel 4XLPremium Account I have a Google Home and minis etc.My parents also have smart devices different address, but I am part of their home. When I open Spotify, I can't listen because it's saying it's already being listened to on at my ...

Regular

Android 10 Pixel 4XL Premium Account   I have a Google Home and minis etc. My parents also have smart devices different address, but I am part of their home.   When I open Spotify, I ...

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

The Lyrics view feature (Genius) wont work.

according to the guide: Start playing music.Tap the Now Playing bar at the bottom of the screen.Scroll down to see the song’s lyrics and their story!but theres nothing at the bottom of the screen, and i cant see any lyrics, currently using xiomi note...

Visitor

according to the guide:  Start playing music. Tap the Now Playing bar at the bottom of the screen. Scroll down to see the song’s lyrics and their story! but theres nothing at the bott...

759 Views

0 replies

0 likes

Bhind the Lyrics
Genius
lyrics
  • 759 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution BV9600 issue with drop down menu

Hey everyone.I have an issue with my bv9600. Everytime i open the drop down menu, the app crushes. I have already uninstalled and restalled it and i already locked the app on the Memory Sand box.Thank you very much for your help.PlanPremiumCountry It...

Casual Listener

Hey everyone. I have an issue with my bv9600. Everytime i open the drop down menu, the app crushes.  I have already uninstalled and restalled it and i already locked the app on the Memory Sand...

Tarvosdrakon

Casual Listener

1659 Views

4 replies

0 likes

  • 1659 Views
  • 4 replies
  • 0 likes

Spotify make phone crash/freeze even not using Spotify

PlanPremiumCountrySpainDeviceXiaomi Mi A2 Lite (3gb RAM & 32gb storage)Operating SystemAndroid 9 Pie, Android One, November security update already installedMy Question or IssueStarted using Spotify first week of november. Since then Spotify made the...

Casual Listener

Plan Premium Country Spain Device Xiaomi Mi A2 Lite (3gb RAM & 32gb storage) Operating System Android 9 Pie, Android One, November security update already installed My Question or Issue ...

558 Views

0 replies

0 likes

  • 558 Views
  • 0 replies
  • 0 likes

Memory leak on android tv

PlanPremiumCountryDK DeviceSony Bravia KD-65A1 My Question or IssueWhen spotify has been running about half an hour it gets pretty much impossible to change track/playlist, end the application or just switch away from it. It always ends up with the t...

Regular

Plan Premium Country DK   Device Sony Bravia KD-65A1   My Question or Issue When spotify has been running about half an hour it gets pretty much impossible to change track/playlist...

559 Views

0 replies

0 likes

  • 559 Views
  • 0 replies
  • 0 likes

Superuser Contribution [2019 Wrapped] Story crashes on fifth slide

PlanPremiumCountryChileDeviceMoto G6 PLayOperating SystemAndroid 9 My Question or IssueI try to look at my Spotify Wrapped 2019, but the app crashes when I try to look at the fifth slide. I tried clean reinstalling and restarting my phone, but it jus...

Visitor

Plan Premium Country Chile Device Moto G6 PLay Operating System Android 9   My Question or Issue I try to look at my Spotify Wrapped 2019, but the app crashes when I try to look at the...

Peter

Spotify Legend

2125 Views

1 replies

1 likes

  • 2125 Views
  • 1 replies
  • 1 likes

Spotify redownloading library everday midnight

I'm using Samsung A30. I've subscribed to Spotify with student discount. I use 2 devices i.e windows laptop and android phone. My library keeps downloading everyday midnight. And this issue is only with mobile. I found my android is added every night...

Music Fan

I'm using Samsung A30. I've subscribed to Spotify with student discount. I use 2 devices i.e windows laptop and android phone. My library keeps downloading everyday midnight. And this issue is only w...

520 Views

0 replies

0 likes

Android
drm issue
Premium
redownloads
Samsung
samsung a30
  • 520 Views
  • 0 replies
  • 0 likes

Spotify autoplay

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy a70My Question or IssueWhen I turn on my AirPods Spotify automatically plays music, how do I stop this?

Newbie

Plan Premium Country New Zealand Device Samsung Galaxy a70 My Question or Issue When I turn on my AirPods Spotify automatically plays music, how do I stop this?

670 Views

0 replies

0 likes

AirPods
auto
automatically
autoplay
  • 670 Views
  • 0 replies
  • 0 likes

Wrapped top genres missing

PlanPremiumCountrySwedenDeviceXiaomi mix 2s and iPad Operating SystemAndroid pie and iOS 13 My Question or IssueIn the 2019 wrapped stories. I noticed my friends have a bar graph with their top genres. This is missing for me.

Newbie

Plan Premium Country Sweden Device Xiaomi mix 2s and iPad  Operating System Android pie and iOS 13   My Question or Issue In the 2019 wrapped stories. I noticed my friends have a ...

893 Views

0 replies

1 likes

  • 893 Views
  • 0 replies
  • 1 likes