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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111340 Views

26 replies

3 likes

  • 111340 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223942 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223942 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581212 Views

79 replies

3 likes

  • 581212 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478484 Views

577 replies

40 likes

Account
Free
  • 478484 Views
  • 577 replies
  • 40 likes

Spotify uses internal storage instead of card - Android 9 card formatted as Internal Storage

When I do a clean install of Spotify, the downloaded songs go to the Internal Shared Storage, not the external card, therefore filling up the internal memory very quickly.I don't see any option in Spotify Settings "other" section that would allow to ...

Newbie

When I do a clean install of Spotify, the downloaded songs go to the Internal Shared Storage, not the external card, therefore filling up the internal memory very quickly. I don't see any option in ...

528 Views

0 replies

0 likes

  • 528 Views
  • 0 replies
  • 0 likes

Songs skip/lag with decent wifi connection?

I have recently bought a Sony Xperia U, and downloaded the spotify app. I have premium. But when I try to play a song, it stops and starts, like a CD skipping, and in general when searching for music it is sluggish. Other apps like youtube buffer vid...

Newbie

I have recently bought a Sony Xperia U, and downloaded the spotify app. I have premium. But when I try to play a song, it stops and starts, like a CD skipping, and in general when searching for music...

ClareR

Visitor

1930 Views

1 replies

5 likes

  • 1930 Views
  • 1 replies
  • 5 likes

Spotify frequently stuck in offline mode

Where do I file bug reports or get Spotify's eyes? This happens sometimes where spotify gets stuck in offline mode no matter what, usually seems to happen when moving from wifi to data or vice versa. It does it every day to both of us now. I have pix...

Visitor

Where do I file bug reports or get Spotify's eyes? This happens sometimes where spotify gets stuck in offline mode no matter what, usually seems to happen when moving from wifi to data or vice versa....

oakstream

Casual Listener

1683 Views

2 replies

1 likes

  • 1683 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify shows offline until restarted

CountrySwedenDeviceSONY Xperia 1, SONY Xperia XZ Operating SystemAndroid Pie (or older on Xperia XZ).Spotify version:8.5.33.831 My Question or IssueSometimes (quite often), when the connection to Spotify is lost, the connection does not come back unt...

Casual Listener

Country Sweden Device SONY Xperia 1, SONY Xperia XZ   Operating System Android Pie (or older on Xperia XZ). Spotify version:8.5.33.831   My Question or Issue Sometimes (quite ofte...

oakstream

Casual Listener

3210 Views

8 replies

10 likes

  • 3210 Views
  • 8 replies
  • 10 likes

Can't change download location

PlanPremiumCountryCanada DeviceLG G6Operating SystemAndroid My Question or IssueRestarting my phone, there was some notification about reading my SD card, and all of a sudden, 6000 songs queued up to download. I'd recently re-downloaded all my music,...

Casual Listener

Plan Premium Country Canada   Device LG G6 Operating System Android   My Question or Issue Restarting my phone, there was some notification about reading my SD card, and all of a...

855 Views

0 replies

0 likes

  • 855 Views
  • 0 replies
  • 0 likes

refrescar canciones offline dañadas

Plan PremiumCountry MXDevice Moto G5Operating System Android 8.1.0 My Question or Issue Tengo poco menos de 2 mil canciones ofline; algunas de ellas están dañadas y aparecen en varias playlists... cómo puedo refrescar esas canciones (volverlas a desc...

Visitor

Plan Premium Country MX Device Moto G5 Operating System Android 8.1.0   My Question or Issue Tengo poco menos de 2 mil canciones ofline; algunas de ellas están dañadas y apar...

703 Views

0 replies

0 likes

Premium
refresh
  • 703 Views
  • 0 replies
  • 0 likes

Spotify hangs in Android Auto until re-started

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueWhen I launch Spotify from Android Auto, it comes up but it does not seem to recognize that it has a data connection and will not play music and the "Songs" o...

Visitor

Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue When I launch Spotify from Android Auto, it comes up but it does not seem to recog...

843 Views

0 replies

2 likes

  • 843 Views
  • 0 replies
  • 2 likes

Spotify notification window keeps on dissappearing

yupNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryPolandDeviceHuawei Y6 2018Operating SystemAndroid 8My Question or IssueThis started happening shortly after I canc...

Newbie

yupNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Poland Device Huawei Y6 2018 Operating System Andr...

549 Views

0 replies

0 likes

  • 549 Views
  • 0 replies
  • 0 likes

[Android] Liked Songs are not synching between mac/pc and android device

PlanPremiumUSA Device(LG V20)Operating System(Android ) My Question or IssueLiked songs are not synching between android device after being added from a mac. When playings the song on the mac, I can see the song with a "green heart" next to it, on my...

Regular

Plan Premium USA   Device (LG V20) Operating System (Android )   My Question or Issue Liked songs are not synching between android device after being added from a mac. When playin...

604 Views

0 replies

1 likes

Android
liked songs
synching
  • 604 Views
  • 0 replies
  • 1 likes

Playlist radio doesn't work on Android

PlanPremiumCountryFinland DeviceHuawei P20Operating SystemAndroid My Question or IssueHi! I have a problem with my playlist radio station. Everytime I try to open it, I get a notification that says "Radio station can't be opened right now, try again ...

Visitor

  Plan Premium Country Finland   Device Huawei P20 Operating System Android   My Question or Issue Hi!  I have a problem with my playlist radio station. Everytime I t...

526 Views

0 replies

0 likes

  • 526 Views
  • 0 replies
  • 0 likes

Not connecting to Chromecast Audio

Hi there, Since a few days I am unable to connect to my chromecast audio, despite all other audio apps (TuneIn & YT Music & Play Music) connect as usual without any hassle. All the common tricks such as, restarting App, restarting WiFi, rebooting chr...

Casual Listener

Hi there,   Since a few days I am unable to connect to my chromecast audio, despite all other audio apps (TuneIn & YT Music & Play Music) connect as usual without any hassle. All the c...

mikes124

Regular

1232 Views

3 replies

1 likes

  • 1232 Views
  • 3 replies
  • 1 likes

Can't play local files on my Android phone

PlanPremiumCountryUKDeviceSamsung Galaxy J16 My Question or IssueI have downloaded music files on my desktop as mp3 files, and have set their source file as usable in my Settings for Local Files. I have no problem playing them on my desktop. However,...

Visitor

Plan Premium Country UK Device Samsung Galaxy J16   My Question or Issue I have downloaded music files on my desktop as mp3 files, and have set their source file as usable in my Settings...

Luan

Spotify Star

955 Views

1 replies

0 likes

Android
local files
Mobile
  • 955 Views
  • 1 replies
  • 0 likes

Traveling abroad for a week, says I have no internet connection

I have a premium account in the US and am vacationing in Spain for a week. I went to load up a playlist this morning to go for a run and it said that there was no internet connection, even though I had full service. It should be noted that my phone i...

Casual Listener

I have a premium account in the US and am vacationing in Spain for a week. I went to load up a playlist this morning to go for a run and it said that there was no internet connection, even though I h...

TacticalKarma

Casual Listener

1613 Views

5 replies

3 likes

  • 1613 Views
  • 5 replies
  • 3 likes

Superuser Contribution Wrapped 2019 loading issue

PlanFree/PremiumCountryBahrainDeviceHuawei Y5 prime 2018Operating SystemAndroid OreoMy Question or IssueEverytime I try to open Spotify wrapped, it works fine until the top artists page, then it blacks out and exits. Already tried uninstalling and re...

Visitor

Plan Free/Premium Country Bahrain Device Huawei Y5 prime 2018 Operating System Android Oreo My Question or Issue Everytime I try to open Spotify wrapped, it works fine until the top artists ...

Katerina

Spotify Legend

644 Views

1 replies

0 likes

  • 644 Views
  • 1 replies
  • 0 likes

İnstagram stories

Hello instagram stories problem.   Back spotify no stories 

Visitor

Hello instagram stories problem.      Back spotify 😒 no stories 

445 Views

0 replies

0 likes

  • 445 Views
  • 0 replies
  • 0 likes

Family Plan listen now page won't go away

DeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueJust started a family plan, when I go to family mix I get a screen that gives me info on the family mix. I click listen now and the screen goes away but then immediately comes bac...

Newbie

Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue Just started a family plan, when I go to family mix I get a screen that gives me info on the family mix. I clic...

506 Views

0 replies

0 likes

  • 506 Views
  • 0 replies
  • 0 likes

XIAOMI redmi6 App Crashes when I click the three dots button

PlanPremiumCountryBrazil DeviceXIAOMI redmi6 Operating SystemMost recent Android My Question or IssueI can play music normally but when I click the three dots option the app completely freezes and crash. I searched a lot but couldn't find anything mo...

Newbie

  Plan Premium Country Brazil   Device XIAOMI redmi6  Operating System Most recent Android   My Question or Issue I can play music normally but when I click the three ...

827 Views

0 replies

1 likes

Android
redmi6
Spotify
Xiaomi
  • 827 Views
  • 0 replies
  • 1 likes

Zenfone 4 MAX can not sharing music on instagram

PlanPremium CountryBrazil DeviceZenfone 4 Max Operating SystemAndroid Oreo 8.1.0 My Question or IssuePossuo o celular a uns 2 anos e desde então não consigo compartilhar as atividades do Spotfy nos stories do Instagram, pesquisei e vi que muita gente...

Visitor

Plan Premium   Country Brazil   Device Zenfone 4 Max   Operating System Android Oreo 8.1.0   My Question or Issue Possuo o celular a uns 2 anos e desde então não cons...

617 Views

0 replies

0 likes

can not sharing music on instagram
  • 617 Views
  • 0 replies
  • 0 likes

Buttons cut off from Android UI

PlanPremiumCountryUKDeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueAs seen from the screenshot, the 3 buttons at the top are cut off on the song detail screen

Regular

Plan Premium Country UK Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue As seen from the screenshot, the 3 buttons at the top are cut off on the song detai...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify likes and downloads playlists and albums I didn't like

PlanPremiumCountryArgentina DeviceXiaomi Redmi S2 Operating SystemAndroid 9 My Question or IssueSpotify is all the time downloading playlists I don't want to download, these playlists are always radios, I mean, certain songs or artist's radios, like ...

Regular

  Plan Premium Country Argentina  Device Xiaomi Redmi S2  Operating System Android 9    My Question or Issue Spotify is all the time downloading playlists I don't ...

Petya

Community Legend

1074 Views

3 replies

2 likes

  • 1074 Views
  • 3 replies
  • 2 likes