Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
115316 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Roadie
231777 Views
148 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
591344 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
485757 Views
580 replies
42 likes
PlanPremiumCountryFinlandDeviceOneplus 7 ProOperating SystemAndroid 10, Oneplus Open beta 4Spotify version8.5.29.828My Question or IssueShuffle and repeat button are not in main screen.I found those on three dot menu. You can't press those and you on...
Plan Premium Country Finland Device Oneplus 7 Pro Operating System Android 10, Oneplus Open beta 4 Spotify version 8.5.29.828 My Question or Issue Shuffle and repeat button are not in ...
Spotify Legend
1623 Views
4 replies
0 likes
PlanPremiumCountryMalaysia DeviceOppo F1s My Question or IssueSome of my songs have album/cover images that are partly whited out/broken. They are whited out to varying degrees. Spotify Desktop is working fine but the issue is with the mobile app. On...
Plan Premium Country Malaysia Device Oppo F1s My Question or Issue Some of my songs have album/cover images that are partly whited out/broken. They are whited out to varying de...
940 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceGalaxy S8Operating SystemAndroid My Question or IssueMy app keeps crashing mid song every single time I play music. I have to close the app and re-launch again. It does it almost every time I switch playlist. It started hap...
Plan Premium Country USA Device Galaxy S8 Operating System Android My Question or Issue My app keeps crashing mid song every single time I play music. I have to close the app...
Spotify Star
2744 Views
1 replies
0 likes
Plan Premium Country Turkey Device Samsung Galaxy J8 My Question or Issue I made a queue with over 30+ songs and I kept adding as I was listening. I closed the app, came back like half an hour later to listen to music and my last played/paused song w...
Plan Premium Country Turkey Device Samsung Galaxy J8 My Question or Issue I made a queue with over 30+ songs and I kept adding as I was listening. I closed the app, came back l...
Spotify Star
846 Views
1 replies
1 likes
PlanPremiumCountry DeviceSamsung Galaxy 9+ My Question or IssueSharing songs, albums, or podcasts will instead open the camera instead of the track appearing on the story editor. Like another user before me, I tried reinstallation of both apps, which...
Plan Premium Country Device Samsung Galaxy 9+ My Question or Issue Sharing songs, albums, or podcasts will instead open the camera instead of the track appearing on the story e...
Community Legend
653 Views
1 replies
0 likes
Hello,Spotify has worked fine for years, but over the past few months I've started seeing the "No Internet connection available" message much more consistently despite having both a cell and wifi connection (I'm posting from that phone right now with...
Hello, Spotify has worked fine for years, but over the past few months I've started seeing the "No Internet connection available" message much more consistently despite having both a cell and wifi c...
588 Views
0 replies
4 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S10 My Question or IssueThere are times that when my phone screen is off, the music will pause. Turning the screen back on resumes the song, but it will pause again as soon as the screen fades to black. I'...
Plan Premium Country Canada Device Samsung Galaxy S10 My Question or Issue There are times that when my phone screen is off, the music will pause. Turning the screen back on re...
Newbie
1359 Views
1 replies
1 likes
I've been meaning to troubleshoot this for some time now and finally have had enough of it. It seems like that Spotify Premium has become pretty unbearable at times when trying to do simple things like play an album or view an album. When I click on ...
I've been meaning to troubleshoot this for some time now and finally have had enough of it. It seems like that Spotify Premium has become pretty unbearable at times when trying to do simple things li...
547 Views
0 replies
1 likes
PlanFamily PremiumCountryGreeceDeviceLg G6Operating SystemAndroid 9, Stock, No root My Question or Issue Hello there!I have been noticing a weird issue. I have like ~2500 songs downloaded. Everytime i reboot my phone they just dissapear. The songs ar...
Plan Family Premium Country Greece Device Lg G6 Operating System Android 9, Stock, No root My Question or Issue Hello there! I have been noticing a weird issue. I have like ...
623 Views
0 replies
0 likes
Plan: PremiumCountry: Austria Device: Huawei P30Operating System: Android I am trying to share a Spotify playlist on Instagram but it is not in the options for sharing. I can share to WhatsApp or Facebook, but cant share to Instagram Stories! I have ...
Plan: Premium Country: Austria Device: Huawei P30 Operating System: Android I am trying to share a Spotify playlist on Instagram but it is not in the options for sharing. I c...
Gig Goer
1298 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid 10 I am seriously thinking about canceling my Spotify premium account and switching to something else. The last month or so, the mobile app has been incredibly buggy. It frequ...
Plan Premium Country United States Device Google Pixel 3 Operating System Android 10 I am seriously thinking about canceling my Spotify premium account and switching to something else...
Regular
1603 Views
5 replies
3 likes
PlanPremiumCountrySingapore DeviceSamsung Galaxy Note 10 +Operating SystemAndroid 9 My Question or IssueCant share music to instagran stories
Plan Premium Country Singapore Device Samsung Galaxy Note 10 + Operating System Android 9 My Question or Issue Cant share music to instagran stories
573 Views
0 replies
5 likes
PlanPremiumCountryItalyDeviceHonor View 10Operating SystemAndroid Oreo My Question or IssueHi everyone,I'm trying to use a specific spotify playlist (a daily news podcast) as my alarm using the Google clock app feature.However, spotify always plays t...
Plan Premium Country Italy Device Honor View 10 Operating System Android Oreo My Question or Issue Hi everyone, I'm trying to use a specific spotify playlist (a daily news pod...
609 Views
0 replies
2 likes
PlanPremiumDeviceOnePlus 7 Pro MclarenOperating SystemAndroid 10 My Question or IssueI just recently upgraded to the OnePlus 7 Pro Mclaren Edition phone, tried using Spotify in my car through Bluetooth, which is a 2016 Subaru Crosstrek, and now the s...
Plan Premium Device OnePlus 7 Pro Mclaren Operating System Android 10 My Question or Issue I just recently upgraded to the OnePlus 7 Pro Mclaren Edition phone, tried using Spotify...
1366 Views
0 replies
0 likes
PlanPremiumDeviceOnePlus 5T with Android 8Car2014 BMW F30 (ConnectedDrive) with latest software My Question or IssueI've been using this setup for a few months now, and it was working perfectly until a couple of weeks ago when I updated the Spotify a...
Plan Premium Device OnePlus 5T with Android 8 Car 2014 BMW F30 (ConnectedDrive) with latest software My Question or Issue I've been using this setup for a few months now, and it was work...
Casual Listener
8167 Views
13 replies
1 likes
PlanPremiumCountryNl DeviceOneplus6Operating SystemAndroid My Question or IssueI have the problem that Spotify tells me I'm offline while I'm on WiFi. Soft reboot doesn't work. A reinstall did help but the problem repeated in less than a couple of da...
Plan Premium Country Nl Device Oneplus6 Operating System Android My Question or Issue I have the problem that Spotify tells me I'm offline while I'm on WiFi. Soft re...
635 Views
0 replies
0 likes
PlanPremiumCountryIsrael DeviceOnepluse 5TOperating SystemAndroid 8.1.0 My Question or IssueWhen I search for a song and then press the track to turn it on, the whole app gets stuck Please help me
Plan Premium Country Israel Device Onepluse 5T Operating System Android 8.1.0 My Question or Issue When I search for a song and then press the track to turn it on, the whole ap...
Newbie
1496 Views
3 replies
1 likes
PlanPremiumCountryUS Operating System(Android Q ) My Question or Issue I can't find the "canvas" feature at all. Neither is it enabled, and nor is it in settings. I even tried logging in again.
Plan Premium Country US Operating System (Android Q ) My Question or Issue I can't find the "canvas" feature at all. Neither is it enabled, and nor is it in settings. I...
749 Views
0 replies
1 likes
PlanSpotify PremiumProvidert-mobile unlimitedCountryNetherlandsDeviceNokia 8Operating SystemAndroid 9, latest android security patchApp version8.5.33.831 My Question or IssueThe no internet detected message repeatedly keeps popping up during the day ...
Plan Spotify Premium Provider t-mobile unlimited Country Netherlands Device Nokia 8 Operating System Android 9, latest android security patch App version 8.5.33.831 My Question or...
Casual Listener
804 Views
2 replies
1 likes
Buenas tardes !He comprado el realme 5 pro de 8Gb/128Viene con color 6 de firmwareAl emplear whatsapp me da fallos la reproducción de Spotify y no logro ver por qué puede ser. Al enviar mensajes se para la música unos 5 segundos, y de manera aleatori...
Buenas tardes ! He comprado el realme 5 pro de 8Gb/128 Viene con color 6 de firmware Al emplear whatsapp me da fallos la reproducción de Spotify y no logro ver por qué puede ser. Al enviar mensaje...
1037 Views
0 replies
0 likes
