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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

210916 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 210916 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

561404 Views

78 replies

3 likes

  • 561404 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463199 Views

575 replies

39 likes

Account
Free
  • 463199 Views
  • 575 replies
  • 39 likes

Spotify redownloading library everday midnight

I'm using Samsung A30. I've subscribed to Spotify with student discount. I use 2 devices i.e windows laptop and android phone. My library keeps downloading everyday midnight. And this issue is only with mobile. I found my android is added every night...

Music Fan

I'm using Samsung A30. I've subscribed to Spotify with student discount. I use 2 devices i.e windows laptop and android phone. My library keeps downloading everyday midnight. And this issue is only w...

509 Views

0 replies

0 likes

Android
drm issue
Premium
redownloads
Samsung
samsung a30
  • 509 Views
  • 0 replies
  • 0 likes

Spotify autoplay

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy a70My Question or IssueWhen I turn on my AirPods Spotify automatically plays music, how do I stop this?

Newbie

Plan Premium Country New Zealand Device Samsung Galaxy a70 My Question or Issue When I turn on my AirPods Spotify automatically plays music, how do I stop this?

665 Views

0 replies

0 likes

AirPods
auto
automatically
autoplay
  • 665 Views
  • 0 replies
  • 0 likes

Wrapped top genres missing

PlanPremiumCountrySwedenDeviceXiaomi mix 2s and iPad Operating SystemAndroid pie and iOS 13 My Question or IssueIn the 2019 wrapped stories. I noticed my friends have a bar graph with their top genres. This is missing for me.

Newbie

Plan Premium Country Sweden Device Xiaomi mix 2s and iPad  Operating System Android pie and iOS 13   My Question or Issue In the 2019 wrapped stories. I noticed my friends have a ...

886 Views

0 replies

1 likes

  • 886 Views
  • 0 replies
  • 1 likes

Randomly shuffle playing music (android)

PlanPremiumCountryUSDeviceLg g6Operating SystemAndroid My Question or IssueI don't like shuffle playing my playlists, and they have started randomly shuffling partway through the playlist. My liked songs will only play shuffled, even though I don't h...

Newbie

Plan Premium Country US Device Lg g6 Operating System Android   My Question or Issue I don't like shuffle playing my playlists, and they have started randomly shuffling partway through...

433 Views

0 replies

0 likes

  • 433 Views
  • 0 replies
  • 0 likes

Searching for an artist in liked songs and shuffling shuffles all music and not just the artist

PlanPremiumCountryUSADeviceHTU U12+Operating SystemAndroid 9 My Question or IssueSearching for an artist in liked songs and shuffling shuffles all music and not just the artist. For example, in my liked music, I search for the artist "Tiny Moving Par...

Casual Listener

Plan Premium Country USA Device HTU U12+ Operating System Android 9   My Question or Issue Searching for an artist in liked songs and shuffling shuffles all music and not just the arti...

Ajc382

Casual Listener

1507 Views

2 replies

3 likes

bug
  • 1507 Views
  • 2 replies
  • 3 likes

[2019 Wrapped] Does not offer save on device or share on Instagram

PlanPremiumCountryFinlandDeviceHuawei P20Operating SystemAndroid 9 Emui 9.1 My Question or IssueSpotify's in-app Wrapped does not offer saving 2019 either decade images on phone for sharing. Also, it doesn't offer sharing on Instagram feed (not Stori...

Music Fan

  Plan Premium Country Finland Device Huawei P20 Operating System Android 9 Emui 9.1   My Question or Issue Spotify's in-app Wrapped does not offer saving 2019 either decade imag...

Luan

Spotify Star

1588 Views

1 replies

1 likes

Instagram
instagram share
Wrapped 2019
  • 1588 Views
  • 1 replies
  • 1 likes

shuffle & filter

PlanPremiumCountryArgentinaDeviceDesktop + Moto G5S PlusOperating System(Windows 10 + Android 8.1 My Question or IssueIf i toggle shuffle ON and filter (Windows) my saved songs for example by X artist, then when i control the app from my Android it d...

Casual Listener

Plan Premium Country Argentina Device Desktop + Moto G5S Plus Operating System (Windows 10 + Android 8.1   My Question or Issue If i toggle shuffle ON and filter (Windows) my saved son...

452 Views

0 replies

0 likes

  • 452 Views
  • 0 replies
  • 0 likes

Sportify Connect does not connect

PlanPremiumCountrySwitzerlandDeviceSamsung Note 9 and NAD amplifier with bluesound moduleOperating SystemAndroid 9 I have been using Spotify Connect without problems for the last 2 years. I use my Samsung Note 9 to control my NAD amplifier with blues...

Regular

Plan Premium Country Switzerland Device Samsung Note 9 and NAD amplifier with bluesound module Operating System Android 9   I have been using Spotify Connect without problems for the la...

Murmelmusic

Regular

6868 Views

15 replies

3 likes

  • 6868 Views
  • 15 replies
  • 3 likes

Spotify has disappeared from my Samsung Galaxy S3.

Plan - premiumFree/Premium - I have PremiumCountry USA Device, Samsung Galaxy S3(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System, Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify has disappeared from my Sa...

Casual Listener

Plan - premium Free/Premium - I have Premium Country USA   Device, Samsung Galaxy S3 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System, Android (iOS 10, Android Or...

eloisemeneses

Casual Listener

2627 Views

5 replies

0 likes

  • 2627 Views
  • 5 replies
  • 0 likes

*FIXED*Spotify freezes and crashes

PlanPremiumCountryCyprusDeviceHuawei P20 ProOperating SystemEMUI 9.1.0/Android 9My Question or IssueSpotify will crash whenever I touch the "now playing" bar on the bottom of the screen. It doesn't do it with all songs, and otherwise the app works fi...

Visitor

Plan Premium Country Cyprus Device Huawei P20 Pro Operating System EMUI 9.1.0/Android 9 My Question or Issue Spotify will crash whenever I touch the "now playing" bar on the bottom of the sc...

922 Views

0 replies

1 likes

  • 922 Views
  • 0 replies
  • 1 likes

Solved!! Automatically follows and downloads unwanted playlists

PlanPremiumCountryThe NetherlandsDeviceMoto G4Operating System(Android 7.0) My Question or Issue Each time I open spotify on my android, it follows and downloads the same playlists I don't want to download. I can keep unfollowing the playlists/albums...

Regular

Plan Premium Country The Netherlands Device Moto G4 Operating System (Android 7.0)   My Question or Issue   Each time I open spotify on my android, it follows and downloads the s...

luisneto

Casual Listener

2573 Views

8 replies

1 likes

  • 2573 Views
  • 8 replies
  • 1 likes

Crash on StoriesContainerActivity

PlanPremiumCountryViet NamDeviceSony Xperia XZ2 Compact, Samsung Galaxy S8Operating SystemAndroid 9 My Question or IssueI want to view my story but Spotify keep crashing. It happen on all of my devices so I guess something went wrong with my account

Casual Listener

Plan Premium Country Viet Nam Device Sony Xperia XZ2 Compact, Samsung Galaxy S8 Operating System Android 9   My Question or Issue I want to view my story but Spotify keep crashing. It ...

b4c7xaggl-_4c

Casual Listener

958 Views

4 replies

0 likes

Crash
  • 958 Views
  • 4 replies
  • 0 likes

Sound cuts out Playback continues

None of the below information is required. PlanpremiumCountryCanadaDeviceSonim xp8 Andriod 8.1 My Question or IssueHey so for the last couple of weeks I've been having issues while trying to listen to Spotify over a Bluetooth speaker a song will play...

Visitor

None of the below information is required.  Plan premium Country Canada Device Sonim xp8 Andriod 8.1    My Question or Issue Hey so for the last couple of weeks I've been havi...

566 Views

0 replies

0 likes

  • 566 Views
  • 0 replies
  • 0 likes

Wrapped and podcasts

Premium, android+desktop issue. Why can't I find stats for podcasts from Wrapped? Been listening maybe 5hrs or more per week, so I think it should be enough to count. Tried to look both, app and browser versions.

Visitor

Premium, android+desktop issue.   Why can't I find stats for podcasts from Wrapped? Been listening maybe 5hrs or more per week, so I think it should be enough to count. Tried to look both, app...

528 Views

0 replies

0 likes

podcast
Wrapped 2019
  • 528 Views
  • 0 replies
  • 0 likes

Galaxy active2

Im trying to connect to my spotify with my galaxy active2 watch without my phone but it won't allow me to do so it keeps saying can not connect without bluetooth connection PlanFree/PremiumCountryLas vegas nvDeviceGalaxy Active2 watch and galaxy s10+

Visitor

  Im trying to connect to my spotify with my galaxy active2 watch without my phone but it won't allow me to do so it keeps saying can not connect without bluetooth connection  Plan Free/...

456 Views

0 replies

0 likes

  • 456 Views
  • 0 replies
  • 0 likes

Please help: Spotify crashes endlessly.

PlanPremiumCountryEstoniaDeviceS9Operating SystemAndroid 10 Beta So Spotify refuses to work ever since i updated to the android beta on my s9. I have tried everything mentioned in the HELP pages and alot of other things. The result is still the same ...

Visitor

Plan Premium Country Estonia Device S9 Operating System Android 10 Beta   So Spotify refuses to work ever since i updated to the android beta on my s9. I have tried everything mentioned...

695 Views

0 replies

0 likes

10
Android
Crash
Help
Spotify
  • 695 Views
  • 0 replies
  • 0 likes

Zapping

Bonjour je viens de m'abonner à spotify premium mais je ne peux pas zapper, je suis obligée d'écouter la lecture aléatoire, comment je dois faire pour écouter ce que je veux ? Merci de m'aider

Newbie

Bonjour je viens de m'abonner à spotify premium mais je ne peux pas zapper, je suis obligée d'écouter la lecture aléatoire, comment je dois faire pour écouter ce que je veux ? Merci de m'aider

starry__

Visitor

912 Views

1 replies

0 likes

  • 912 Views
  • 1 replies
  • 0 likes

Spotify changed song by itself

PlanPremiumCountry DeviceXiaomi Mi6Operating SystemAndroid Pie My Question or IssueHi,Today I was listening to some podcast and suddenly, Spotify changed it to random song from my favourites. What could be the reason of that?

Casual Listener

Plan Premium Country   Device Xiaomi Mi6 Operating System Android Pie   My Question or Issue Hi, Today I was listening to some podcast and suddenly, Spotify changed it to random ...

327 Views

0 replies

1 likes

  • 327 Views
  • 0 replies
  • 1 likes

No internet connection available

PlanPremiumDeviceHuaweii P30 ProOperating SystemAndroid My Question or IssueFor around 3 weeks I am getting "No internet connection available" no matter what type of internet connection I have. I belive i tried everything what I could do on my own, y...

Casual Listener

Plan Premium Device Huaweii P30 Pro Operating System Android   My Question or Issue For around 3 weeks I am getting "No internet connection available" no matter what type of internet con...

473 Views

0 replies

2 likes

  • 473 Views
  • 0 replies
  • 2 likes

Need help from Spotify with connection

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsing Galaxy 9. Phone says 'no internet connection'. Have checked the community and see to ch...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Using G...

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes