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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5404 Views

0 replies

6 likes

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Superuser Contribution Spotify won't let me set my storage to the SD card

PlanPremiumCountryMexicoDeviceSamsung Galaxy S7 Edge Operating SystemAndroid lollipop My Question or IssueMy device suddenly deleted all my downloaded music, everything I had. Then when I tried downloading again it set the storage to the internal spa...

Visitor

Plan Premium Country Mexico Device Samsung Galaxy S7 Edge  Operating System Android lollipop   My Question or Issue My device suddenly deleted all my downloaded music, everything ...

AstralSerpent

Newbie

6352 Views

2 replies

0 likes

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no track info on tv when chromecasting only spotify logo huawei 8.0 samsung tv

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

398 Views

0 replies

0 likes

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Playlists by spotify cut the beginning and end of songs

My Question or IssuePlaylists made by spotify such as power gaming will cut off the beginning and end of songs. The song will end before it is over and the next one will not start at the beginning. This only happens of spotify made playlists. I have ...

Newbie

  My Question or Issue Playlists made by spotify such as power gaming will cut off the beginning and end of songs. The song will end before it is over and the next one will not start at the be...

717 Views

0 replies

1 likes

  • 717 Views
  • 0 replies
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Music pausing randomly also studdering at times too.

PlanFreeCountryCanadaDeviceAndroid A8Operating SystemAndriod ver. 9 My Question or IssueRecently my spotify has been just pausing at random or play back just isnt working. Almost every song it stops and it's super frustrating. But additionally but no...

Visitor

Plan Free Country Canada Device Android A8 Operating System Andriod ver. 9   My Question or Issue Recently my spotify has been just pausing at random or play back just isnt working. Al...

329 Views

0 replies

0 likes

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Playlist Arrangement on Mobile

Hello! I'm a bit bummed one of the recent updates to the Spotify app now causes your playlists to be arranged based off of whichever one was played most recently.This wouldn't be much of a problem if I only had a few playlists, but I have like 30 and...

Visitor

Hello!   I'm a bit bummed one of the recent updates to the Spotify app now causes your playlists to be arranged based off of whichever one was played most recently. This wouldn't be much of a...

426 Views

0 replies

1 likes

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Superuser Contribution Pausing music on Lock Screen won't work. (with Bluetooth listening) - Samsung S9

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+Operating SystemAndroid 9 My Question or IssueWhen on my lock screen (or Always On Display)... When i try to pause anything, it will just play it right away without me pressing the play button. I...

Visitor

Plan Premium Country United States Device Samsung Galaxy S9+ Operating System Android 9    My Question or Issue When on my lock screen (or Always On Display)... When i try to paus...

Petya

Community Legend

538 Views

1 replies

1 likes

Android 9
Samsung galaxy S9+
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  • 1 likes

As of This Morning, Spotify App Will Not Connect to Sonos

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I woke up this morning and tried to play some music on my sonos and the app will not connect. I've reset my phone...

Gig Goer

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I woke up this morning and tr...

SPmusic

Visitor

671 Views

1 replies

7 likes

  • 671 Views
  • 1 replies
  • 7 likes

Streaming only works on external speakers

The problemWhen I try to play songs on my phone everything shows up as usual, but the playbar doesn't move(stuck at whatever timestamp you skip to). What makes this problem strange is that its very circumstancial. Streaming via my data works, playing...

Newbie

The problem When I try to play songs on my phone everything shows up as usual, but the playbar doesn't move(stuck at whatever timestamp you skip to).  What makes this problem strange is that i...

368 Views

0 replies

0 likes

device based
Streaming Issue
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remove jump back in

Operating SystemAndroid phoneMy Question or IssueHi! quick and easy question: how do i remove the "jump back in" thing from my app, or how do i remove artists or albums that are shown there?it annoys me that it takes up the second row on the main pag...

Music Fan

Operating System Android phone My Question or Issue Hi! quick and easy question: how do i remove the "jump back in" thing from my app, or how do i remove artists or albums that are shown there? i...

ardacebi

Composer

10397 Views

1 replies

10 likes

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  • 1 replies
  • 10 likes

Autoplay doesn't work

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A40Operating SystemAndroid 9 My Question or Issue Hi, Since I have a new phone the feature Autoplay won't work anymore. I've switched it off and on a few times. But this makes no difference. With my previ...

Casual Listener

Plan Premium Country Belgium Device Samsung Galaxy A40 Operating System Android 9   My Question or Issue   Hi,   Since I have a new phone the feature Autoplay won't work a...

Overhoop

Casual Listener

531 Views

2 replies

0 likes

autoplay
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Solved!! Hold song to access menu.

PlanPremiumCountryAustraliaDeviceGoogle Pixel XL 2016Operating SystemAndroid Pie My Question or IssueI find that the quick scroll bar is a little too close to the three-dots menu buttons in playlist and album view. Often I try to open the menu for a ...

Casual Listener

Plan Premium Country Australia Device Google Pixel XL 2016 Operating System Android Pie   My Question or Issue I find that the quick scroll bar is a little too close to the three-dots ...

legendozixtynin

Gig Goer

1409 Views

3 replies

1 likes

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  • 3 replies
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Lentidão no Download

PlanoPremiumPaísBrasil DispositivoXiaomi Redmi Note 5 Global Sistema operacionalAndroid Pie My question or problem For a long time I've been noticing that the Downloads of the songs are very slow, type 50 songs takes about 10 minutes on my Internet o...

Newbie

Plano Premium País Brasil  Dispositivo Xiaomi Redmi Note 5 Global  Sistema operacional Android Pie   My question or problem   For a long time I've been noticing that th...

Bittencourt

Spotify Star

2365 Views

3 replies

0 likes

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Superuser Contribution Spotify wont load on android

Premium family account UkSamsung s8All software up to date I have downloaded the app and deleted it 5 or 6 times now and doesnt work. It comes up with a black screen with the logo in the middle, goes to the home screen the straight back to the black ...

Casual Listener

Premium family account  Uk Samsung s8 All software up to date   I have downloaded the app and deleted it 5 or 6 times now and doesnt work. It comes up with a black screen with the logo...

Petya

Community Legend

562 Views

3 replies

0 likes

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Spotify crashes under VODAFONE network

Good morning, I'd like to point out that for months Spotify PREMIUM has been stalling after a few minutes without going on a break. I use a Huawei P20 Pro on VODAFONE network. The problem is common to many users and it's time to fix it

Regular

Good morning, I'd like to point out that for months Spotify PREMIUM has been stalling after a few minutes without going on a break. I use a Huawei P20 Pro on VODAFONE network. The problem is common t...

Gioghi78

Regular

462 Views

2 replies

0 likes

Vodafone crashes
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Playlist menu disapear in Android? Please help me

PlanPremiumCountryBrazilDeviceMoto G6 Plus Operating SystemAndroid 9 My Question or IssuePlease, my Spotify dont have Playlist menu more. Whats happen? Por favor, meu Spotify não tem mais o menu Playlist, o que acontece? Não consigo encontrar o menu,...

Visitor

Plan Premium Country Brazil Device Moto G6 Plus  Operating System Android 9   My Question or Issue Please, my Spotify dont have Playlist menu more. Whats happen?  Por favor,...

ardacebi

Composer

419 Views

1 replies

0 likes

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Is there a way to get a plain list of my Liked Songs?

I only have my tablet and no access to a PC, so I can't use any keyboard tricks without some kind of work around. PlanFreeCountryUSADeviceSamsung Galaxy Tab EOperating SystemAndroid Nougat

Music Fan

I only have my tablet and no access to a PC, so I can't use any keyboard tricks without some kind of work around.   Plan Free Country USA Device Samsung Galaxy Tab E Operating System An...

ardacebi

Composer

979 Views

3 replies

1 likes

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Superuser Contribution Spotify keeps adding and playing songs/playlists/artists I've never asked it to.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify keeps adding and playing stuff that I've never told it to play or add. And it's not ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  S...

Petya

Community Legend

553 Views

1 replies

0 likes

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Shuffle on Android app reshuffles playlist on occasion

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemAndroid P My Question or IssueI recently made a pretty long playlist. I've noticed that when I put it on shuffle play, stop using Spotify for a while, and then come back to it, the pl...

Regular

Plan Premium Country United States Device Samsung Note 8 Operating System Android P   My Question or Issue I recently made a pretty long playlist. I've noticed that when I put it on sh...

731 Views

0 replies

4 likes

  • 731 Views
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Decrease default volume steps streaming to Chromecast

PlanPremiumCountryGermany DevicePixel 2 XL + LG SK8 Operating SystemAndroid My Question or IssueHi, I'm streaming Spotify from my phone to my LG SK8 soundbar via built-in chromecast. My issue is when I'm using the volume buttons of my phone, the volu...

Music Fan

Plan Premium Country Germany  Device Pixel 2 XL + LG SK8  Operating System Android    My Question or Issue Hi, I'm streaming Spotify from my phone to my LG SK8 soundbar ...

408 Views

0 replies

0 likes

  • 408 Views
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Car view

Hey !I am a premuim member with galaxy s8 -pie 9.0My spotify app is up to date All my friends with galaxy got the option for car view and i didnt.I be glad for help with that..

Regular

Hey ! I am a premuim member with galaxy s8 -pie 9.0 My spotify app is up to date  All my friends with galaxy got the option for car view and i didnt. I be glad for help with that..

ardacebi

Composer

1290 Views

9 replies

1 likes

  • 1290 Views
  • 9 replies
  • 1 likes