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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
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  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 850219 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16778 Views
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  • 16778 Views
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new interface

PlanPremiumCountryBrazilDeviceSamsung Galaxy J7 PRIME 2Operating SystemAndroid Oreo My Question or Issuewhen i was free on spotify, the new interface showed up, but when i become premium just got back to the default interface. tried to get help on fb...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy J7 PRIME 2 Operating System Android Oreo   My Question or Issue when i was free on spotify, the new interface showed up, but when i be...
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  • 265 Views
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Can't show artist's playlist when going back

PlanPremiumCountry DeviceHuawei P10Operating SystemAndroid pie My Question or IssueWhen playing a song from an artist,the app is unable to show me te entire artist's songs list when clicking back/return and keep loading it showing a green circle. I d...

Screenshot_20190402_111323_com.spotify.music.jpg
  • Casual Listener
  • Plan Premium Country   Device Huawei P10 Operating System Android pie   My Question or Issue When playing a song from an artist,the app is unable to show me te entire artist's son...
  • Lod13
  • Casual Listener
  • 208 Views
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  • 208 Views
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Superuser Contribution Move saved Songs

Heyi use spotify with my tabletAs i installed spotify, the songs were saved to the general space of my android tablet.Than i changed the saving to my SD-Card, but the spotify has 11 GB Mainspace in use + the SDHow can i move the songs to the SD-Card?...

  • Casual Listener
  • Hey i use spotify with my tablet As i installed spotify, the songs were saved to the general space of my android tablet. Than i changed the saving to my SD-Card, but the spotify has 11 GB Mainspac...
  • Guido
  • Spotify Legend
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
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Superuser Contribution Herunterladen nur über Wlan

PlanPremiumCountryDeutschland DeviceSony xperia xy premiumOperating SystemAndroid 9 My Question or Issue Herunterladen nur über Wlan Button aktiviert. Trotzdem kommt es den öfteren vor das mein Spotify über Mobilfunk Daten herunterladet. Warum tut es...

  • Newbie
  •   Plan Premium Country Deutschland  Device Sony xperia xy premium Operating System Android 9   My Question or Issue   Herunterladen nur über Wlan Button aktiviert. Tro...
  • Guido
  • Spotify Legend
  • 16032 Views
  • 1 replies
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  • 16032 Views
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Superuser Contribution Albums not showing up in library but artist do.

.Planfamily PremiumCountryNetherlandsDeviceWiko Upulse lite Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSinds a couple of weeks a go suddenly when I click on certain artists in my library that i follow and saved (not d...

  • Newbie
  • . Plan family Premium Country Netherlands Device Wiko Upulse lite  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Sinds a couple of weeks a ...
  • Guido
  • Spotify Legend
  • 498 Views
  • 1 replies
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  • 498 Views
  • 1 replies
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Local files won't play

hey guys, so i'm on premium in australia and ive a motorola g6 plus on android something,my issue is that some of my local files work and some don'tlike take this for exampleas you can see electric barbarella doesnt work, but the thing is a few days ...

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  • Newbie
  • hey guys, so i'm on premium in australia and ive a motorola g6 plus on android something, my issue is that some of my local files work and some don't like take this for example as you can se...
  • Mantisentil
  • Community Legend
  • 178 Views
  • 1 replies
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  • 178 Views
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Solved!! Muting artists

My problem is that I don't have the feature allowing me to mute artists.I know it's available in my location, furthermore,people with Android also have it,nonetheless after thoroughly updating the app,the feature still isn't there.Any suggestions wha...

  • Newbie
  • My problem is that I don't have the feature allowing me to mute artists.I know it's av ailable in my location, furthermore,people with Android also have it,nonetheless after thoroughly updating the a...
  • Mantisentil
  • Community Legend
  • 763 Views
  • 1 replies
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  • 763 Views
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Superuser Contribution Spotify 1.2.15 vs 1.2.8 for Tizen / Samsung Watch

Hello. As some of you may know, spotify for tizen was missing for about 3 weeks. Spotify team was able to solve this problem 2 days ago. But issues are still ongoing. Some of Tizen users (Galaxy Watch, Gear Sport, Galaxy Active) received version 1.2....

  • Music Fan
  • Hello. As some of you may know, spotify for tizen was missing for about 3 weeks. Spotify team was able to solve this problem 2 days ago. But issues are still ongoing.    Some of Tizen use...
  • Guido
  • Spotify Legend
  • 491 Views
  • 1 replies
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  • tizen
    TizenOS
    Tizenplatform
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Synchronized files no longer recognized

PlanPremiumCountryFrance DeviceSony xperia z3 compactOperating SystemAndroid 6.0.1 My Question or IssueIm using Spotify (currently version 8.4.97.807) on a Sony Xperia Z3 compact . This old phone do not have any SIM card, im using it for music and co...

  • Casual Listener
  •   Plan Premium Country France  Device Sony xperia z3 compact Operating System Android 6.0.1   My Question or Issue Im using Spotify (currently version 8.4.97.807) on a Sony ...
  • Franci77
  • Casual Listener
  • 293 Views
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  • synchronization
    Troubleshooting
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I cant see songs

PlanPremiumCountryTurkeyDevice(ASUS ZENFONE MAX)Operating System(Android 6.0.1) My Issue is when I click the singers(on my library or On all Singers part ) I cant see anything,I cant see Singer's songs,I saved songs but I cant see,I see Just a black ...

  • Newbie
  • Plan Premium Country Turkey Device (ASUS ZENFONE MAX) Operating System (Android 6.0.1)   My Issue is when I click the singers(on my library or On all Singers part ) I cant see anything,...
  • Nico
  • Community Legend
  • 357 Views
  • 1 replies
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  • 357 Views
  • 1 replies
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No filter and search bar on top of playlists

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueIn previous releases, there was the easy to use filter-bar with sorting and search functionality on top of every playlist if swiped.That filter bar isn't ...

  • Regular
  • Plan Premium Country Germany Device Samsung Galaxy S9 Operating System Android Pie   My Question or Issue In previous releases, there was the easy to use filter-bar with sorting and se...
  • 395 Views
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  • 5 likes
  • 395 Views
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Albums doesn't show

Plan Premium Country Taiwan Device Smartisan R1 Operating System Android 8.1.0 My Question or Issue I have installed Spotify Desktop (Mac)、iPad and Android, and I found if I save some songs, then these songs will appear in "Liked Songs" (Mac、iPad and...

  • Newbie
  • Plan Premium Country Taiwan Device Smartisan R1 Operating System Android 8.1.0 My Question or Issue I have installed Spotify Desktop (Mac)、iPad and Android, and I found if I save some songs, then the...
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  • 301 Views
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getting my account on my phone

HelloI signed up for a trial free account. I downloaded the app on my Samsung Galaxy 7 Edge and it connected to my husbands spotify account. I have installed/uninstalled the app numerous times but it always connects with his. Any info appreciated on ...

  • Casual Listener
  • Hello I signed up for a trial free account. I downloaded the app on my Samsung Galaxy 7 Edge and it connected to my husbands spotify account. I have installed/uninstalled the app numerous times but ...
  • CH101
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
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Android Spotify displays my username as numbers on song screen

PlanPremiumCountryJapan DeviceGoogle Pixel 3 XLOperating SystemAndroid Oreo My Question or IssueHi, so I've been having this issue for quite a while now, maybe more than a year.I used my Facebook account to sign up Spotify and I have the [Facebook Da...

  • Visitor
  • Plan Premium Country Japan   Device Google Pixel 3 XL Operating System Android Oreo   My Question or Issue Hi, so I've been having this issue for quite a while now, maybe mo...
  • 289 Views
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  • Android 9
    username
  • 289 Views
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Can't filter view saved songs by artists/search saved songs in new interface

PlanPremiumCountryBrazilDeviceAsus Zenfone 4Operating SystemAndroid 7.1.1 - Nougat My Question or IssueTwo days ago (April 30th), apparently my Spotify autoupdate to a new version (currently, 8.4.97.807) or simply a new interface. It seems like this ...

  • Casual Listener
  • Plan Premium Country Brazil Device Asus Zenfone 4 Operating System Android 7.1.1 - Nougat   My Question or Issue Two days ago (April 30th), apparently my Spotify autoupdate to a new ve...
  • felipe_trapt
  • Casual Listener
  • 624 Views
  • 1 replies
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  • Filter songs
    Search for a song expanded
    viewing
  • 624 Views
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WiFi speaker starts working at home when listening to Spotify in car

PlanPremiumCountryUnited KingdomDevicesOne Plus 3T phone, Audio Pro 200 WiFi Speaker, BMW carOperating System(Android) My Question or IssueJust wondering if anyone can explain this rather odd issue I had yesterday!On Sunday morning I was listening to...

  • Casual Listener
  • Plan Premium Country United Kingdom Devices One Plus 3T phone, Audio Pro 200 WiFi Speaker, BMW car Operating System (Android)   My Question or Issue Just wondering if anyone can explai...
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Solved!! My mobile did an automatic reset now i do not have premium

PPhello my mobile did an automatic reset. Now I tried to loggin in my account it worked, but premium is not working any moreI have an android deviceI tried to Install Spotify again, but nothing changed. Or shall I cancel the contract by email and boo...

  • Casual Listener
  • PPhello my mobile did an automatic reset. Now I tried to loggin in my account it worked, but premium is not working any more I have an android device I tried to Install Spotify again, but nothing c...
  • Nico
  • Community Legend
  • 453 Views
  • 5 replies
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  • Premium
  • 453 Views
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[Android] Shuffle my saved/downloaded songs

I am referring to this idea which is already closed unfortunately so I cannot give an answer... It is stated that the library function has changed recently and in order to shuffle my saved or downloaded songs I have to 'like' them. The point is: I do...

  • Newbie
  • I am referring to this idea which is already closed unfortunately so I cannot give an answer... It is stated that the library function has changed recently and in order to shuffle my saved or downloa...
  • 278 Views
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  • Android
  • 278 Views
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Wired Headphone button not working on lockscreen since Pie update

Plan PremiumCountryUSADeviceNote 9 Operating SystemPieMy IssueSince Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses function until phone manually unlocked and Spotify opened and play pressed in Spotify app.

  • Casual Listener
  •   Plan  Premium Country USA Device Note 9  Operating System Pie My Issue Since Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses f...
  • bbrooksby
  • Casual Listener
  • 407 Views
  • 2 replies
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  • lockscreen
    Note 9
    Pie
    wired headset
  • 407 Views
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HUGE Battery drain on Samsung Galaxy S8

None of the below information is required. However, the more you DeviceSamsung Galaxy S8Operating SystemAndroid OreoMy Question or IssueSpotify absolutely murders my battery life for no discernable reason, over 10% in half an hour and I've found no f...

  • Newbie
  • None of the below information is required. However, the more you  Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue Spotify absolutely murders my battery lif...
  • webbo
  • Regular
  • 528 Views
  • 1 replies
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  • 528 Views
  • 1 replies
  • 3 likes