Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50713 Views
  • 66 replies
  • 25 likes
  • 50713 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881441 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881441 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27266 Views
  • 4 replies
  • 0 likes
  • 27266 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution PLEASE ESCALATE: URI/URL Links Will Only Open In Shuffle Mode [Android Mobile]

PlanPremiumUSADevice(Samsung Galaxy 10+)Operating System( Android 9.0 Pie)Spotify version8.5.24.762 My Question or IssueSpotify mobile will only open URI links in shuffle mode. I've removed the cache,a dn uninstalled and reinstalled several times. Th...

  • Roadie
  •   Plan Premium USA Device (Samsung Galaxy 10+) Operating System ( Android 9.0 Pie) Spotify version 8.5.24.762   My Question or Issue Spotify mobile will only open URI links in s...
  • SpotyThrowbacks
  • Roadie
  • 1645 Views
  • 3 replies
  • 0 likes
  • Bug or Update
    links
    shuffle
  • 1645 Views
  • 3 replies
  • 0 likes

How do you view the global ranking for artists on Spotify?

Like, sure, you can view the WW position of an artist in their Profile Page if they're big enough and have a spot on the top, but how/where do you see the overall ranking? I think I used to be able to see this, but nowadays I click on Lana's position...

  • Regular
  • Like, sure, you can view the WW position of an artist in their Profile Page if they're big enough and have a spot on the top, but how/where do you see the overall ranking? I think I used to be able t...
  • 1175 Views
  • 0 replies
  • 1 likes
  • 1175 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify playing music on its own

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid PieSpotify version 8.5.3.716 My Question or IssueAbout 3 weeks ago I noticed Spotify would start randomly blasting music through my phone's speaker out of nowhere! Typically this wi...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android Pie Spotify version 8.5.3.716   My Question or Issue About 3 weeks ago I noticed Spotify would start random...
  • Scifikimmi
  • Newbie
  • 4183 Views
  • 8 replies
  • 3 likes
  • 4183 Views
  • 8 replies
  • 3 likes

Following Artist Bug

Hello, I am a spotify premium member from the U.S. on the Samsung Galaxy S7. I am having an issue with following specific artists. I have tried fixing the issue by restarting my phone, reinstalling the app, updating my phone and app, but to no avail....

  • Regular
  • Hello, I am a spotify premium member from the U.S. on the Samsung Galaxy S7. I am having an issue with following specific artists. I have tried fixing the issue by restarting my phone, reinstalling t...
  • Firesword007
  • Regular
  • 893 Views
  • 3 replies
  • 0 likes
  • 893 Views
  • 3 replies
  • 0 likes

Solved!! I want to import downloaded local song files to my Spotify app but newer songs don't show up

PlanPremiumCountryBrazil Device(Moto G 5SOperating SystemAndroid I can't add any new local song files from my phone to the Spotify app because Spotify doesn't sync them/show them in the "Import Songs" option from Settings, as if they don't exist alon...

  • Regular
  • Plan Premium Country Brazil  Device (Moto G 5S Operating System Android   I can't add any new local song files from my phone to the Spotify app because Spotify doesn't sync them/sh...
  • eltoch
  • Composer
  • 827 Views
  • 1 replies
  • 0 likes
  • 827 Views
  • 1 replies
  • 0 likes

Solved!! Chromecast / Web player (chrome) starts playing without being asked

Spotify PremiumCountrySwitzerlandDeviceSamsung Galaxy 5 NeoOperating SystemAndroid 6.0.1 My Question or IssueMy Spotify app keeps playing songs I've never heard on Chromecast (which I never used, I don't even know "where" (on which device) the songs ...

  • Visitor
  • Spotify Premium Country Switzerland Device Samsung Galaxy 5 Neo Operating System Android 6.0.1   My Question or Issue My Spotify app keeps playing songs I've never heard on Chromecast (...
  • Jls0923
  • Casual Listener
  • 2146 Views
  • 2 replies
  • 0 likes
  • 2146 Views
  • 2 replies
  • 0 likes

Superuser Contribution New Phone, Cant Access Playlists or Make New Ones

PlanPremiumCountryUnited States of AmericaDeviceLG G6Operating SystemAndroid My Question or IssueI just git my new phone, because I needed something compatible with my new diabetes equipment. I use spotify nonstop, and regularly make and edit playlis...

  • Visitor
  • Plan Premium Country United States of America Device LG G6 Operating System Android   My Question or Issue I just git my new phone, because I needed something compatible with my new di...
  • Xerophix
  • Casual Listener
  • 875 Views
  • 4 replies
  • 0 likes
  • LG
    LG G6
  • 875 Views
  • 4 replies
  • 0 likes

Solved!! Annoying pop up bubble

Using the Galaxy S10. Everytime I switch to a different app, an annoying little bubble pops up with the current song that stays on top of all my other apps. Even if I go back to Spotify, there it is. I can close it out, but it's cumbersome and half t...

  • Newbie
  • Using the Galaxy S10.  Everytime I switch to a different app, an annoying little bubble pops up with the current song that stays on top of all my other apps.  Even if I go back to Spotify, ...
  • Mccarthysam4
  • Visitor
  • 5489 Views
  • 2 replies
  • 2 likes
  • 5489 Views
  • 2 replies
  • 2 likes

Superuser Contribution Esperando para descargar, android

PlanPremiumCountryEspañaDeviceXiaomi Redmi Note 5Operating SystemAndroid 9 My Question or IssueCuando intento descargar una lista de reproducción con archivos locales (añadida desde el pc) en mi movil, se queda "esperando para descargar" indefinidame...

  • Visitor
  • Plan Premium Country España Device Xiaomi Redmi Note 5 Operating System Android 9   My Question or Issue Cuando intento descargar una lista de reproducción con archivos locales (añadid...
  • Katerina
  • Spotify Legend
  • 2190 Views
  • 1 replies
  • 0 likes
  • archivos locales
  • 2190 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify hangs on Android (Motorola one power)

PlanPremiumCountryIndia DeviceMotorola one powerOperating SystemAndroid v9 My Question or IssueSpotify hangs and app shuts out automatically when I click on the song that is playing shown at the bottom half of screen (see attached snapshot)Have seen ...

  • Gig Goer
  •   Plan Premium Country India   Device Motorola one power Operating System Android v9   My Question or Issue Spotify hangs and app shuts out automatically when I click on th...
  • Peter
  • Spotify Legend
  • 2536 Views
  • 12 replies
  • 0 likes
  • 2536 Views
  • 12 replies
  • 0 likes

Superuser Contribution Daily Mix

Where did the daily mixes go? I uninstalled and reinstalled the app but still no luck.

  • Casual Listener
  • Where did the daily mixes go? I uninstalled and reinstalled the app but still no luck.  
  • Katerina
  • Spotify Legend
  • 605 Views
  • 2 replies
  • 5 likes
  • 605 Views
  • 2 replies
  • 5 likes

Superuser Contribution SD Card self deletes - switches to internal storage.

PlanPremium - FamilyCountryUKDeviceSamsung Note 9Operating SystemAndroid Pie My Question or IssueSpotify keeps switching to the internal phone storage and ignoring the SD Card that 4000+ downloads are supposed to be saved to. Saving to the SD Card se...

  • Gig Goer
  • Plan Premium - Family Country UK Device Samsung Note 9 Operating System Android Pie   My Question or Issue Spotify keeps switching to the internal phone storage and ignoring the SD Car...
  • Flunk
  • Gig Goer
  • 1254 Views
  • 7 replies
  • 1 likes
  • 1254 Views
  • 7 replies
  • 1 likes

Downloading the app in a restricted country

I live in Mozambique and spotify free is not available in my country so I bought the premium one, however I can't download the app, I can only use it in my computer. Does anyone passed for this situation?

  • Newbie
  • I live in Mozambique and spotify free is not available in my country so I bought the premium one, however I can't download the app, I can only use it in my computer. Does anyone passed for this situa...
  • xaviajade
  • Visitor
  • 11742 Views
  • 3 replies
  • 0 likes
  • 11742 Views
  • 3 replies
  • 0 likes

Incredibly slow...

PlanPremiumCountrySpainDeviceXperia xz3Operating SystemAndroid 9 Spotify has become so slow it's almost unusable. It takes literally minutes to open a playlist, or an artist profile or an album list. It makes no difference if the songs are downloaded...

  • Music Fan
  • Plan Premium Country Spain Device Xperia xz3 Operating System Android 9   Spotify has become so slow it's almost unusable. It takes literally minutes to open a playlist, or an artist pr...
  • eltoch
  • Composer
  • 338 Views
  • 1 replies
  • 4 likes
  • 338 Views
  • 1 replies
  • 4 likes

Samsung S9 Musique se met en pause

PlanPremiumCountryFrance DeviceSamsung Galaxy 9Operating SystemAndroid Bonjour,Depuis quelques semaines, l'application Spotify se met régulièrement en pause toutes les 10-20 secondes et parfois redémarre plusieurs secondes après. Je n'utilise pas d'e...

  • Casual Listener
  • Plan Premium Country France   Device Samsung Galaxy 9 Operating System Android   Bonjour, Depuis quelques semaines, l'application Spotify se met régulièrement en pause toutes les...
  • RobInPulse
  • Casual Listener
  • 1611 Views
  • 2 replies
  • 1 likes
  • 1611 Views
  • 2 replies
  • 1 likes

Autoplay doesn't run

PlanFreeCountryUruguayDeviceSamsung Galaxy J6Operating SystemAndroid 8.0 My Question or IssueEvery day when I listen to my daily mix, most of the time I finished to listen all the playlist, however, when it finishes the music just stop, it doesn't st...

  • Newbie
  • Plan Free Country Uruguay Device Samsung Galaxy J6 Operating System Android 8.0   My Question or Issue Every day when I listen to my daily mix, most of the time I finished to listen al...
  • chcamxcana
  • Visitor
  • 443 Views
  • 1 replies
  • 2 likes
  • 443 Views
  • 1 replies
  • 2 likes

Superuser Contribution Daily Mix not working.

Hi, i created a Spotify Premium account around two and a half weeks ago, i have many different songs in my playlist and i've streamed from different places of the app. For the first two weeks the daily mix was "in the works" but now o don't get this ...

  • Visitor
  • Hi, i created a Spotify Premium account around two and a half weeks ago, i have many different songs in my playlist and i've streamed from different places of the app. For the first two weeks the dai...
  • cantibarra
  • Newbie
  • 5956 Views
  • 2 replies
  • 1 likes
  • 5956 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Connections notification and battery drain when using Navigation through Google Maps

Plan: PremiumCountry: UKDevice: OnePlus 6tOperating System: Android PieSpotify Version: 8.5.20.857 I've been using Google Maps for navigation for some time with no issues. However, over the past few days whenever I start to use Navigation, I immediat...

  • Regular
  •   Plan: Premium Country: UK Device: OnePlus 6t Operating System: Android Pie Spotify Version: 8.5.20.857   I've been using Google Maps for navigation for some time with no issue...
  • RB800
  • Newbie
  • 1216 Views
  • 4 replies
  • 3 likes
  • 1216 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Spotify silently crashes when the phone is locked

PlanPremium (Student)CountryIreland DeviceSamsung S8Operating SystemAndroid 9 My Question or IssueThis issue has only begun recently, and previously Spotify worked perfectly on the phone for 18 months. Every now and then when my phone is locked Spoti...

  • Casual Listener
  • Plan Premium (Student) Country Ireland   Device Samsung S8 Operating System Android 9   My Question or Issue This issue has only begun recently, and previously Spotify worked per...
  • Peter
  • Spotify Legend
  • 24337 Views
  • 12 replies
  • 8 likes
  • 24337 Views
  • 12 replies
  • 8 likes

Superuser Contribution Spotify se met en pause

Bonjour, J'ai un soucis, mon Spotify se met en pause tout seul 10 sec environ après que l'écran se soit mis en veille. J'écoute en bluetooth sur les "air pods" de samsung (je ne me souviens plus le nom) ou sur mon Beats Studio 3 ou bien en filaire av...

  • Casual Listener
  • Bonjour,   J'ai un soucis, mon Spotify se met en pause tout seul 10 sec environ après que l'écran se soit mis en veille. J'écoute en bluetooth sur les "air pods" de samsung (je ne me souviens ...
  • Katerina
  • Spotify Legend
  • 7538 Views
  • 7 replies
  • 3 likes
  • 7538 Views
  • 7 replies
  • 3 likes