Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1215 Views

0 replies

5 likes

  • 1215 Views
  • 0 replies
  • 5 likes

App froze after pressing the more menu on a track

PlanFree CountryIndonesia Device(Xiaomi Redmi 6A) Operating System(Android Pie.) My Question or IssueI've been using the app since 2017, but i got to actively use it as of June 2019. Pressing the "More" menu on a playlist or a track always went great...

Casual Listener

Plan Free   Country Indonesia   Device (Xiaomi Redmi 6A)   Operating System (Android Pie.)   My Question or Issue I've been using the app since 2017, but i got to act...

Luan

Spotify Star

604 Views

3 replies

0 likes

Android
bug
tracks
  • 604 Views
  • 3 replies
  • 0 likes

Randomly stops

For some reason over the last month, my spotify likes to just pause until I pull my phone out my pocket. At first I thought maybe my bluetooth headphones were broken but it works perfectly so long as my screen is on then it stops. It likes to pause r...

Casual Listener

For some reason over the last month, my spotify likes to just pause until I pull my phone out my pocket.    At first I thought maybe my bluetooth headphones were broken but it works perfe...

ClaudioAlves

Casual Listener

1001 Views

2 replies

2 likes

  • 1001 Views
  • 2 replies
  • 2 likes

Solved!! how to jump to a middle of a track ??

how to jump to a middle of a track ?? where is the slider to move to a middle of a track ? how to pause the track ??? (yes, i can do that from my phones) PlanPremiumCountry Devicesamsung a40Operating Systemand9

Music Fan

how to jump to a middle of a track ??   where is the slider to move to a middle of a track ? how to pause the track ??? (yes, i can do that from my phones)       Plan Premi...

Luan

Spotify Star

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes

Playlist order

PlanPremiumCountryAustraliaDeviceSamsung A20Operating SystemAndroid Oreo My Question or IssueI have noticed recently that the look of the lists of playlists in the Android app has changed. It looks bigger and less aesthetically pleasing. About the sa...

Music Fan

Plan Premium Country Australia Device Samsung A20 Operating System Android Oreo   My Question or Issue I have noticed recently that the look of the lists of playlists in the Andro...

osornios

Spotify Star

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Songs stop playing when phone screen locks

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueWhile playing songs on my phone, as soon as the screen times out - and locks (screen goes dark) - the song stops playing. Then I have to wake up the screen/pho...

Visitor

Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue While playing songs on my phone, as soon as the screen times out - and locks (scree...

osornios

Spotify Star

6136 Views

1 replies

3 likes

Android
controls
Galaxy S10
Lock Screen Issues
Samsung
screen lock
songs stop
  • 6136 Views
  • 1 replies
  • 3 likes

Song stops playing after 10 seconds

PlanPremiumCountryUSADeviceGoogle Pixel 3aOperating SystemAndroid 10 My Question or IssueSongs stop playing after 10 seconds. This seems to be random which songs play normally and which only play for 10 seconds. I logged out and logged back in, resta...

Newbie

Plan Premium Country USA Device Google Pixel 3a Operating System Android 10   My Question or Issue Songs stop playing after 10 seconds. This seems to be random which songs play normall...

osornios

Spotify Star

1547 Views

1 replies

0 likes

  • 1547 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not seeing any artists discography on my samsung A50 as of pm 28/10/2019

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

jumptolibc

Casual Listener

955 Views

4 replies

0 likes

No discographies on artists pages
  • 955 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium change to shuffle only on android

So I've had Premium for Students for ages and today something stange happened, suddently i'm able to play on shuffle mode only everything I haven't downloaded, even stranger when i enter an artist page it's all blank except for the big green button s...

Visitor

  So I've had Premium for Students for ages and today something stange happened, suddently i'm able to play on shuffle mode only everything I haven't downloaded, even stranger when i enter an a...

Guido

Spotify Legend

610 Views

2 replies

5 likes

  • 610 Views
  • 2 replies
  • 5 likes

Shuffle is the only option

PlanPremiumCountry DeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueOn certain artists, albums and playlists the Shuffle button is the only option. I can toggle the Shuffle icon on the playing now screen but it has no effect. I h...

Newbie

Plan Premium Country   Device Samsung Galaxy A50 Operating System Android 9   My Question or Issue On certain artists, albums and playlists the Shuffle button is the only option. ...

Yakubecek

Casual Listener

2514 Views

14 replies

14 likes

  • 2514 Views
  • 14 replies
  • 14 likes

Solved!! [solved] Shuffle play only

Hello everyone, at first, let's start with the basic infos;PlanPremiumCountryFranceDeviceHuawei p30 liteOperating SystemAndroid 9 Now for the problem: since the 28/10, I can't select the music I want to listen anymore. On every album, artists and Pla...

Casual Listener

Hello everyone, at first, let's start with the basic infos; Plan Premium Country France Device Huawei p30 lite Operating System Android 9   Now for the problem: since the 28/10, I can'...

Azaberym

Casual Listener

771 Views

1 replies

1 likes

  • 771 Views
  • 1 replies
  • 1 likes

Artist Page Doesn't Load in New UI

PlanPremiumCountryUSDeviceOnePlus 3TOperating SystemAndroid, Windows 10 My Question or IssueThe new UI is horrible. Not only is it less intuitive and less functional, it is not easy to use and is way buggier than the old. Some of us have absolutely n...

Newbie

Plan Premium Country US Device OnePlus 3T Operating System Android, Windows 10   My Question or Issue The new UI is horrible. Not only is it less intuitive and less functional, it is n...

more-characters

Visitor

2442 Views

13 replies

19 likes

  • 2442 Views
  • 13 replies
  • 19 likes

Finding unlisted podcasts

PlanFree/Premium PremiumCountry USA Device Samsung Galaxy S7(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am attempting to transistion from another Podcast player to...

Casual Listener

Plan Free/Premium Premium Country USA   Device Samsung Galaxy S7 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System  (iOS 10, Android Oreo, Windows 10,etc.) &...

484 Views

0 replies

0 likes

  • 484 Views
  • 0 replies
  • 0 likes

Spotify home screen shows a black page on new Pixel 3a Phone

CountryPortugalDevice(Google Pixel 3a)Operating System(Latest Android 10) My Question or Issue Hello, I just switched to a new Google Pixel 3a smartphone and my Spotify shows a blank black page after loggin in on the Home tab. I've reinstalled, tryin...

Casual Listener

  Country Portugal Device (Google Pixel 3a) Operating System (Latest Android 10)   My Question or Issue   Hello,  I just switched to a new Google Pixel 3a smartphone an...

nevermore1845

Newbie

781 Views

4 replies

2 likes

  • 781 Views
  • 4 replies
  • 2 likes

Syncing with pc

My Question or Issue: Hello there. So I've added a ton of playlists on my pc lately and put them in a folder. Then I sorted them manually by their name. The problem is that on my phone they are completely shuffled and sometimes I play a song from a P...

Casual Listener

My Question or Issue:   Hello there. So I've added a ton of playlists on my pc lately and put them in a folder. Then I sorted them manually by their name.  The problem is that on my phon...

Parsa_Khaz

Casual Listener

1114 Views

1 replies

0 likes

  • 1114 Views
  • 1 replies
  • 0 likes

Saving Spotify files to SD card on Fiio M9

I have a Fiio M9 and have a Sandisk 256GB SD card inserted. I can see this drive in the file management app on the Fiio, everytime I go into Settings on Spotify and choose this drive, it starts but then fails. Any suggestions to fix this?Plan Premium

Visitor

I have a Fiio M9 and have a Sandisk 256GB SD card inserted. I can see this drive in the file management app on the Fiio, everytime I go into Settings on Spotify and choose this drive, it starts but t...

809 Views

0 replies

0 likes

  • 809 Views
  • 0 replies
  • 0 likes

Spotify keeps restarting Firestick

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbo ok Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I play my Spotify account through my FS, after about 5-10mins, it will turn off and res...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbo ok Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I...

463 Views

0 replies

0 likes

  • 463 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I delete all played downloaded podcasts?

I no longer see the option to delete all played downloaded podcasts it used to display now I have to delete them one at a time. I think it was a result of an upgrade, I'm thinking maybe it's been moved?

Casual Listener

I no longer see the option to delete all played downloaded podcasts it used to display now I have to delete them one at a time. I think it was a result of an upgrade, I'm thinking maybe it's been mov...

Peter

Spotify Legend

42637 Views

15 replies

13 likes

Android
  • 42637 Views
  • 15 replies
  • 13 likes

Solved!!Superuser Contribution [Podcasts] problem relistening to episodes

PlanFree/PremiumCountry Brazil Samsung J7 metalOperating SystemAndroid oreo My Question or IssueSometimes, after I've listened to one episode of a podcast, the app won't let me listen to it again. When I tap play on that specific episode it automatic...

Regular

  Plan Free/Premium Country  Brazil   Samsung J7 metal Operating System Android oreo   My Question or Issue Sometimes, after I've listened to one episode of a podcast, ...

Peter

Spotify Legend

5958 Views

8 replies

0 likes

  • 5958 Views
  • 8 replies
  • 0 likes

Why can't I search in certain public playlists on Android?

PlanPremiumCountryGermanyDeviceBQ Aquaris X ProOperating SystemAndroid 8.1.0 My Question or IssueI find that there are two types of playlists by Spotify. One type where they dont show the album covers in the playlist, which has the "Find in playlist"...

Visitor

Plan Premium Country Germany Device BQ Aquaris X Pro Operating System Android 8.1.0   My Question or Issue I find that there are two types of playlists by Spotify. One type where they ...

224 Views

0 replies

0 likes

  • 224 Views
  • 0 replies
  • 0 likes

Bluetooth controls not working when screen is turned off

PlanPremiumCountryGermanyDeviceOukitel K4000Operating SystemAndroid 5.1 (Stock) My Question or Issue Hello,as long as my screen is turned on, i can skip tracks with the controls on my bluetooth earbuds, does not matter if screen is locked or unlocked...

Visitor

Plan Premium Country Germany Device Oukitel K4000 Operating System Android 5.1 (Stock)   My Question or Issue   Hello, as long as my screen is turned on, i can skip tracks with ...

282 Views

0 replies

0 likes

  • 282 Views
  • 0 replies
  • 0 likes