Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
390903 Views
545 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryGreeceDeviceLG G7fitOperating SystemAndroid 8.1.0 My Question or IssueWhenever i visit my starting page (where all the music i ve recently heard is displayed) spotify decides to follow the recent playlists that i ve heard and then p...
Plan Premium Country Greece Device LG G7fit Operating System Android 8.1.0 My Question or Issue Whenever i visit my starting page (where all the music i ve recently heard is displaye...
380 Views
0 replies
2 likes
Running the latest version of Android on my galaxy note 9 and I can no longer use the filter button. I have no other apps running, I've reset the app, and the phone, I am not using my blue light filter. I am unwilling to reinstall the app because it ...
Running the latest version of Android on my galaxy note 9 and I can no longer use the filter button. I have no other apps running, I've reset the app, and the phone, I am not using my blue light filt...
305 Views
0 replies
0 likes
Ayer por la noche compré una tarjeta de regalo y me dice "Ocurrió un problema inténtelo más tarde" que puedo hacer? Quiero una solución, llevo horas intentando e intentando.
Ayer por la noche compré una tarjeta de regalo y me dice "Ocurrió un problema inténtelo más tarde" que puedo hacer? Quiero una solución, llevo horas intentando e intentando.
Spotify Star
1608 Views
1 replies
1 likes
I can´t create or use my owne playlists on my smartphone. I had reinstall the app and restarted my phone. But it´s still not working. At the webbrowser I can create playlist an see them on my phone but can´t use them. Device(Samsung S7)
I can´t create or use my owne playlists on my smartphone. I had reinstall the app and restarted my phone. But it´s still not working. At the webbrowser I can create playlist an ...
Spotify Star
376 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemWhatever the current android OS is. My Question or IssueSpotify is unable to stay connected to wifi or data for more than half a song. I have cleared my phone cache, restarted my phone, r...
Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Whatever the current android OS is. My Question or Issue Spotify is unable to stay connected to wifi or da...
469 Views
0 replies
1 likes
PlanPremiumCountryBelgiumDeviceOnePlus 6Operating SystemAndroid 10 - unRooted My Question or IssueI only just today discovered the existence of Spotify Voice (holding the search button in Spotify to activate). Unfortunately this function does not wor...
Plan Premium Country Belgium Device OnePlus 6 Operating System Android 10 - unRooted My Question or Issue I only just today discovered the existence of Spotify Voice (holding the sea...
Spotify Star
1202 Views
3 replies
0 likes
bonjour, j'utilise un galaxy S9 et depuis la nouvelle mise à jour.Spotify s'arrete à chaque fois que mon tellephone se met en veille , je dois le déverouiller pour que la musique redémarre , j'ai essayer de désinstaller l'application et de regarder d...
bonjour, j'utilise un galaxy S9 et depuis la nouvelle mise à jour. Spotify s'arrete à chaque fois que mon tellephone se met en veille , je dois le déverouiller pour que la musique redémarre...
Not applicable
88233 Views
8 replies
15 likes
PlanPremiumCountryPhilippinesDeviceSamsungOperating SystemAndroid 9One UI 1.1 My Question or IssueOffline/saved music stops/pauses playing but shows that its still playing in the app and notification, this happens a few time in an hour, I have a very...
Plan Premium Country Philippines Device Samsung Operating System Android 9 One UI 1.1 My Question or Issue Offline/saved music stops/pauses playing but shows that its still playing ...
398 Views
0 replies
1 likes
PlanPremiumCountryUSDeviceKeyocera E6810Operating SystemAndroid 7, Windows, Mac My IssueRecently, whenever Spotify Connect connects from my phone to either one of my computers, the volume in Spotify drops from 100% to whatever the phone's media volum...
Plan Premium Country US Device Keyocera E6810 Operating System Android 7, Windows, Mac My Issue Recently, whenever Spotify Connect connects from my phone to either one of my computer...
Spotify Star
709 Views
1 replies
0 likes
Hey I found a bug when i'm listening some music, I received a message and the UI was pushed up by the Android keyboard screenshot ↓
Hey I found a bug when i'm listening some music, I received a message and the UI was pushed up by the Android keyboard screenshot ↓
Spotify Star
508 Views
1 replies
0 likes
Is it just me or did Spotify completely mess up the playlist radio feature with the recent updates? A few weeks ago I made a post here regarding the Playlist Radio feature was missing from the Windows client. They fixed this after a week or two but n...
Is it just me or did Spotify completely mess up the playlist radio feature with the recent updates? A few weeks ago I made a post here regarding the Playlist Radio feature was missing from t...
Casual Listener
5448 Views
3 replies
12 likes
Hi, will turning playlist download toggle to off remove songs from the phone thus freeing up storage? Thanks. PlanPremium Operating SystemAndroid
Hi, will turning playlist download toggle to off remove songs from the phone thus freeing up storage? Thanks. Plan Premium Operating System Android
Casual Listener
1429 Views
3 replies
0 likes
PlanPremium (Family plan) CountryBrasilDeviceSM-G530H (Samsung Galaxy Prime Duos)Operating SystemAndroid 4.4.4 My Question or Issue [1] Music banner is not appearing correctly, most part of the image is blank.[1] music banner = image that appears in ...
Plan Premium (Family plan) Country Brasil Device SM-G530H (Samsung Galaxy Prime Duos) Operating System Android 4.4.4 My Question or Issue [1] Music banner is...
468 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceSamsung S8, Samusng Tablet A6, PCOperating SystemWindows 10 My Question or IssueIn the past I have saved full Almums to "Albums", this is logical to me. I also have "Playlists" in Playlists. Now I cant seem to save an Album ...
Plan Premium Country UK Device Samsung S8, Samusng Tablet A6, PC Operating System Windows 10 My Question or Issue In the past I have saved full Almums to "Albums", this is logical to...
322 Views
0 replies
0 likes
I write the name and push the button create, but it doesn`t work?Can anyone help me?Ich drücke neue Liste, gebe den Namen ein, drücke erstellen. Danach ist der Button auch nicht mehr hinterlegt zum Betätigen aber das Fenster geht nicht weg und die Li...
I write the name and push the button create, but it doesn`t work? Can anyone help me? Ich drücke neue Liste, gebe den Namen ein, drücke erstellen. Danach ist der Button auch nicht mehr hinterlegt...
Casual Listener
816 Views
4 replies
1 likes
PlanPremiumCountryUSADevice(Galaxy s10e)Operating System(Android 9) My Question or IssueHi, not sure if this has been asked before but for some reason I can't unhide songs without hearting it. If I go to the hidden content list, tap the red hide butt...
Plan Premium Country USA Device (Galaxy s10e) Operating System (Android 9) My Question or Issue Hi, not sure if this has been asked before but for some reason I can't unhide songs wi...
513 Views
0 replies
0 likes
bluetooth headphones connected to device with no problems headphones playing audio with in other apps but not within spotify it seems to want to default to the speakers on my tablet and not the headphones, even though it gives me the option to turn t...
bluetooth headphones connected to device with no problems headphones playing audio with in other apps but not within spotify it seems to want to default to the speakers on my tablet and not the headp...
884 Views
0 replies
2 likes
PlanPremiumCountryGermanyDeviceOnePlus 5Operating SystemAndroid 9 My Question or IssueHI, the music stops on Chromecast when I turn my Smartphone on. I get the speech message (German) over chrome cast "Die Wiedergabe wurde gestoppt, weil Spotify auf ...
Plan Premium Country Germany Device OnePlus 5 Operating System Android 9 My Question or Issue HI, the music stops on Chromecast when I turn my Smartphone on. I get the speech message...
331 Views
0 replies
0 likes
PlanPremiumOperating SystemHappens on literally everything my account is connected to, phone, computer, firestick My Question or IssueSomethings wrong with my elapsed time on everything I play. It shows everything as being shorter then it actually is...
Plan Premium Operating System Happens on literally everything my account is connected to, phone, computer, firestick My Question or Issue Somethings wrong with my elapsed time on everyth...
595 Views
0 replies
0 likes
PlanPremiumCountryItaly DeviceGoogle Pixel 3aOperating SystemAndroid 10 Hi, since a couple of week when I connect the device throuth Andorid Auto everything seems to be OK but when I select Spotify, the app on the car screen doesn't work. I cannot ch...
Plan Premium Country Italy Device Google Pixel 3a Operating System Android 10 Hi, since a couple of week when I connect the device throuth Andorid Auto everything seems to be ...
Newbie
731 Views
1 replies
0 likes
