Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
193994 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535196 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
438354 Views
565 replies
37 likes
PlanPremiumCountryUKDeviceSamsung Galaxy 8+Operating SystemAndroid My Question or IssueGood day,I've just yesterday signed up to spotify and have an issue and am hoping for information.I work within IT so have access to firewalls and such yet, at my ...
Plan Premium Country UK Device Samsung Galaxy 8+ Operating System Android My Question or Issue Good day, I've just yesterday signed up to spotify and have an issue and am hoping for...
471 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy J7 / Windows PC with ClientOperating SystemAndroid 7.0 / Windows 7 My Question or IssueIf I what to save (for more than a week) my "Mix der Woche" (in english mix of the week), the only possibility is to ...
Plan Premium Country Germany Device Samsung Galaxy J7 / Windows PC with Client Operating System Android 7.0 / Windows 7 My Question or Issue If I what to save (for more than a week) ...
428 Views
0 replies
0 likes
PlanPremiumCountryUsaDeviceLG G6Operating SystemAndroid 7.0 kitkat My Question or IssueSo I've been binging the TAZ shows by the lovely McElroy brothers(plus dad), and I've run into a bit of an issueThe timeline scrubber thing that you use to scroll ...
Plan Premium Country Usa Device LG G6 Operating System Android 7.0 kitkat My Question or Issue So I've been binging the TAZ shows by the lovely McElroy brothers(plus dad), an...
468 Views
0 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSings are rewinding in a continual loop after about 39 seconds to a 1 minute. Or they are jum...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Sings a...
551 Views
0 replies
0 likes
Buenos días desde hace varios días vengo con problemas con la descarga.El problema es que se me descargan álbumes sin que yo les dé me gusta o descargar.Ya cerré las sesiones en todos los dispositivos y reinstale la aplicación.Cuando le apreto "no me...
Buenos días desde hace varios días vengo con problemas con la descarga. El problema es que se me descargan álbumes sin que yo les dé me gusta o descargar. Ya cerré las sesiones en todos los disposi...
Casual Listener
1595 Views
2 replies
0 likes
PlanPremiumDeviceSamsung Galaxy S5 My Question or IssueAfter getting the latest update every time I close the app all my downloaded songs are deleted. I've cleared the cache. Didn't help.I've uninstalled and redownloaded the app. Didn't help.
Plan Premium Device Samsung Galaxy S5 My Question or Issue After getting the latest update every time I close the app all my downloaded songs are deleted. I've cleared the cache. ...
Regular
491 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I have a list of domain names that I can register with the firewall please to allow our u...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can I h...
1141 Views
0 replies
0 likes
PlanPremiumCountryUSDeviceNote 9Operating SystemAndroid Oreo My Question or IssueWhen looking at songs from artists in my library, they are displayed individually or in 2-3s, even though they are from the same album. Many are also repeated (see below...
Plan Premium Country US Device Note 9 Operating System Android Oreo My Question or Issue When looking at songs from artists in my library, they are displayed individually or in ...
361 Views
0 replies
0 likes
Annoying songs auto played by Spotify unable to remove from recently played list. I believe this issue is deliberate & partly due to Spotify's defaulting to "auto play", which is auto enabled at install and during any update, where Spotify will then ...
Annoying songs auto played by Spotify unable to remove from recently played list. I believe this issue is deliberate & partly due to Spotify's defaulting to "auto play", which is auto enabled at ...
1041 Views
0 replies
2 likes
Plan: PremiumCountry: Canada DevicePixel 2 XL: Android 10 My Question or IssueI noticed that the "Rewind 15 seconds" feature on Android doesn't work if the podcast I'm currently playing is at the beginning of the list/queue. This behaviour (disabling...
Plan: Premium Country: Canada Device Pixel 2 XL: Android 10 My Question or Issue I noticed that the "Rewind 15 seconds" feature on Android doesn't work if the podcast I...
1089 Views
0 replies
0 likes
Every so often whilst listening to a playlist or an album, the current track ends but when the next track starts it's silent. I forward a few tracks and it's still silent, I go back to the track that played correctly last and no problems. Also it kee...
Every so often whilst listening to a playlist or an album, the current track ends but when the next track starts it's silent. I forward a few tracks and it's still silent, I go back to the track that...
362 Views
0 replies
3 likes
PlanPremiumCountryThe NetherlandsDeviceMultiple: Nokia 6 and LG G6Operating SystemAndroid 9 (Pie) My Question or IssueSpotify is my favourite travel mate on my daily commute but since a couple of weeks the Android app just does not want to work. I ha...
Plan Premium Country The Netherlands Device Multiple: Nokia 6 and LG G6 Operating System Android 9 (Pie) My Question or Issue Spotify is my favourite travel mate on my daily commute ...
403 Views
0 replies
0 likes
Hi all, Was just wondering about how Spotify works in terms off storing offline files because I couldn't seem to find exactly what I was looking for. So atm I've got storage set to my SD card (/storage/3432-3138). My phone ran out of battery and turn...
Hi all, Was just wondering about how Spotify works in terms off storing offline files because I couldn't seem to find exactly what I was looking for. So atm I've got storage set to ...
Casual Listener
3860 Views
6 replies
0 likes
PlanPremiumCountryAustraliaDeviceSamsung galaxy A8My Question or IssueI restarted my phone after it ran out of battery and spotify had to re-download my library but my SD card still shows that the deleted spotify files are still taking up space
Plan Premium Country Australia Device Samsung galaxy A8 My Question or Issue I restarted my phone after it ran out of battery and spotify had to re-download my library but my SD card still sho...
270 Views
0 replies
0 likes
Hi Community!My Name is Andreas and here a some information to start with: PlanFamily PremiumGermany DeviceXiaomi Pocophone f1, MiPad4 Plus (,Nokia6, Nexus7 2013, Samsung A3) Android 5 - 10 My Question or Issue:So... since the both Xiaomi devices are...
Hi Community! My Name is Andreas and here a some information to start with: Plan Family Premium Germany Device Xiaomi Pocophone f1, MiPad4 Plus (,Nokia6, Nexus7 2013, Samsung A3...
1293 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceMotorola Moto G7 PowerOperating SystemAndroid 9 My Question or IssueI have swapped my 64gb SD card to a 200gb SD card now.After the change, I did not have a problem to switch the memory in the Spotify app back to the SD...
Plan Premium Country Germany Device Motorola Moto G7 Power Operating System Android 9 My Question or Issue I have swapped my 64gb SD card to a 200gb SD card now. After the change, I...
679 Views
0 replies
10 likes
PlanSpotify PremiumCountry - UKDeviceSamsung Galaxy Operating SystemWindows 10 My Question or IssueOnce again my spotify downloaded tracks have been deleted after an app update.After digging deeper it appears Spotify doesn't recognise a current offli...
Plan Spotify Premium Country - UK Device Samsung Galaxy Operating System Windows 10 My Question or Issue Once again my spotify downloaded tracks have been deleted after an app u...
380 Views
0 replies
0 likes
The shuffle seems to only work effectively with less than 100 songs. I have over 600 songs on my liked playlist, and I can hear the same song twice in a day. Thanks for your help!
The shuffle seems to only work effectively with less than 100 songs. I have over 600 songs on my liked playlist, and I can hear the same song twice in a day. Thanks for your help!
417 Views
0 replies
0 likes
When I'm listening to my playlist on shuffle then decide to place a song or two in queue, after those songs play and I decide to go back a song or two, those songs I just queued won't be there! That's a big issue for me! Thanks for your help!
When I'm listening to my playlist on shuffle then decide to place a song or two in queue, after those songs play and I decide to go back a song or two, those songs I just queued won't be there! That'...
489 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid Pie My Question or IssueMy phone simply will not go online in spotify. I have tried different networks and even data usage and it will not go online. There is not even an offline mo...
Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android Pie My Question or Issue My phone simply will not go online in spotify. I have tried different net...
Casual Listener
503 Views
1 replies
0 likes
