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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 36025 Views
  • 64 replies
  • 25 likes
  • 36025 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874131 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874131 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25578 Views
  • 3 replies
  • 0 likes
  • 25578 Views
  • 3 replies
  • 0 likes

Spotify doesn't allow me to save anymore music

PlanPremiumCountryUnited StatesDeviceLG Aristo 3Operating SystemAndroid Oreo My Question or IssueI've been having this issue where Spotify doesn't let me save anymore music after having 9300 songs saved. Anyone have any idea how I can resolve this if...

  • Regular
  • Plan Premium Country United States Device LG Aristo 3 Operating System Android Oreo   My Question or Issue I've been having this issue where Spotify doesn't let me save anymore mu...
  • the_gregster12
  • Music Fan
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

The rewind-button does not work on locked screen

PlanPremiumCountryNorwayDeviceSamsung Galaxy Note 10 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe rewind-button is greyed out on my phone when the screen is locked. I can only pause/play and forward. I've tried ...

  • Visitor
  • Plan Premium Country Norway Device Samsung Galaxy Note 10 Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The rewind-button is greyed out on m...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Discover weekly is not appearing

PlanPremiumCountryIndiaDeviceMI Redmi 5Operating SystemAndroid Oreo My Question or IssueMy discover weekly and release radar playlists are not appearing on home/made for you/discover tab. I can follow these playlists but it doesn't appears on respect...

  • Regular
  • Plan Premium Country India Device MI Redmi 5 Operating System Android Oreo   My Question or Issue My discover weekly and release radar playlists are not appearing on home/made for you/...
  • 411 Views
  • 0 replies
  • 0 likes
  • Android
    made for you
  • 411 Views
  • 0 replies
  • 0 likes

Headphones button and lock screen issue

PlanPremiumCountryPolandDeviceSamsung Galaxy Trend plusOperating SystemAndroid 4.2.2 My Question or IssueHello. Two days ago I started getting wierd things happening. I noticed that when I plug my headphones into my phone, spotify has trouble with he...

  • Visitor
  • Plan Premium Country Poland Device Samsung Galaxy Trend plus Operating System Android 4.2.2   My Question or Issue Hello. Two days ago I started getting wierd things happening. I notic...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Android Auto - Can't Browse a large album library

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9 PlusOperating SystemAndroid Pie My Question or IssueMy album library is growing and growing. Recently, I noticed, that I can't browse albums via Android Auto any more. There's just an infinite loading ...

  • Music Fan
  • Plan Premium Country Germany Device Samsung Galaxy S9 Plus Operating System Android Pie   My Question or Issue My album library is growing and growing. Recently, I noticed, that I can'...
  • RmnZ
  • Regular
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! Playlists order on android

PlanPremiumCountryPolandDeviceXiaomiOperating SystemAndroid My Question or IssueThe playlist order in my folder gives me cancer. On my desktop spotify it's all in order from the first playlist I made till the latest and on Android it's just the most ...

  • Casual Listener
  •   Plan Premium Country Poland Device Xiaomi Operating System Android   My Question or Issue The playlist order in my folder gives me cancer. On my desktop spotify it's all in ord...
  • Emilia_8
  • Community Legend
  • 584 Views
  • 3 replies
  • 0 likes
  • 584 Views
  • 3 replies
  • 0 likes

Solved!! Playlists sorting wrong

PlanPremiumCountryDenmarkDeviceHuawei P30 Operating SystemAndroid pie My Question or IssueLately when opening my Spotify app, it sorts my playlist by artist and then song name instead of artist and then album name...When I then sort the playlist by s...

  • Casual Listener
  • Plan Premium Country Denmark Device Huawei P30   Operating System Android pie   My Question or Issue Lately when opening my Spotify app, it sorts my playlist by artist and then s...
  • RasmusKT
  • Casual Listener
  • 821 Views
  • 2 replies
  • 2 likes
  • 821 Views
  • 2 replies
  • 2 likes

Sorting by artist and album doesn't properly sort songs.

PlanPremiumCountryUSDeviceNokia 7 Plus, Samsung S5Operating SystemAndroid 9 My Question or IssueWhenever I sort by artist or album, it shuffles the order of the songs instead of putting them in order of how they appear on the album. Happens on both o...

  • Newbie
  •   Plan Premium Country US Device Nokia 7 Plus, Samsung S5 Operating System Android 9   My Question or Issue Whenever I sort by artist or album, it shuffles the order of the songs...
  • lady_kaitebug
  • Visitor
  • 941 Views
  • 1 replies
  • 2 likes
  • 941 Views
  • 1 replies
  • 2 likes

Superuser Contribution Music pauses and starts playing again randomly

I know this problem has been discussed multiple times but I haven't found an answer so far. As I've written in the topic: the music stops and starts playing again randomly. The intervals last usually from a few seconds to 2-3 minutes and it always ha...

  • Regular
  • I know this problem has been discussed multiple times but I haven't found an answer so far.  As I've written in the topic: the music stops and starts playing again randomly. The intervals last ...
  • ebis
  • Visitor
  • 783 Views
  • 5 replies
  • 5 likes
  • 783 Views
  • 5 replies
  • 5 likes

car view burn

PlanPremiumCountry DeviceSamsung s7 Operating SystemAndroid 8 My Question or IssueThat is one **bleep** of a burn.

  • Music Fan
  • Plan Premium Country   Device Samsung s7   Operating System Android 8   My Question or Issue That is one **bleep** of a burn.
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Superuser Contribution Oops something went wrong message

PlanPremiumCountryUKDeviceSamsung Galaxy S9 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhenever I search for a song or artist I get an error message saying "oops something went wrong, try again later" .... but thi...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy S9 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Whenever I search for a song or artist I get ...
  • Petya
  • Community Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stürzt ab wenn ich App öffne

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDas passiert immer wieder, zwar nicht oft, aber sehr nervig, dass wenn ich eine App öffne Spo...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Das pas...
  • Petya
  • Community Legend
  • 12746 Views
  • 1 replies
  • 0 likes
  • 12746 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps adding and playing songs/playlists/artists I've never asked it to.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify keeps adding and playing stuff that I've never told it to play or add. And it's not ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  S...
  • Petya
  • Community Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unavailable song

PlanFreeCountryItaly DeviceHuawei PSmart PlusOperating SystemAndroid My Question or IssueThe song "In my Defense" by Freddie Mercury isn't available, I would like to know why, If I can fix it, and how

  • Visitor
  •     Plan Free Country Italy  Device Huawei PSmart Plus Operating System Android   My Question or Issue The song "In my Defense" by Freddie Mercury isn't available, I w...
  • Petya
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify 'connections'

PlanPremiumCountryCanadaDeviceHauwei p20 proOperating SystemAndroid My Question or IssueI liked when the skip/pause/go back buttons were on my lock screen Soni didn't have to unlock my phone and open the Spotify app to change the song. This doesn't h...

  • Newbie
  •   Plan Premium Country Canada Device Hauwei p20 pro Operating System Android   My Question or Issue I liked when the skip/pause/go back buttons were on my lock screen Soni didn't...
  • Petya
  • Community Legend
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution THE WIDGET IS BACK

PlanPremiumCountry US OF A BABYDevicePixel 3 Operating SystemAndroid ATTENTION ATTENTION PEOPLE OF THE ANDROID SPOTIFY COMMUNITY. THE WODGET IS BACK WITH THE MOST RECENTLY UPDATE. UPDATE YOUR APP FIND THE WIDGET. OUR VOICES HAVE BEEN HEARD!!!!

  • Casual Listener
  • Plan Premium Country  US OF A BABY Device Pixel 3  Operating System Android   ATTENTION ATTENTION PEOPLE OF THE ANDROID SPOTIFY COMMUNITY. THE WODGET IS BACK WITH THE MOST REC...
  • Daisy
  • Spotify Legend
  • 738 Views
  • 1 replies
  • 2 likes
  • 738 Views
  • 1 replies
  • 2 likes

Superuser Contribution Now Playing Bar

Is there a way to get rid of the now playing bar at the bottom of the screen in Spotify? I'm not playing music and I don't want it at the bottom. Theres gotta be a way to get rid of it Its the bar above the menu stuff

  • Visitor
  •       Is there a way to get rid of the now playing bar at the bottom of the screen in Spotify? I'm not playing music and I don't want it at the bottom.  Theres gotta be a way t...
  • Daisy
  • Spotify Legend
  • 17412 Views
  • 1 replies
  • 3 likes
  • Android
  • 17412 Views
  • 1 replies
  • 3 likes

Android USB audio output NOT working in my car

Hi People!Here's the story.I have a Fiat 500 with a 2015 Fiat original USB radio. It does not support bluetooth audio streaming. Only AUX through 3.5mm jack or USB AUX. Or well, I should buy one of those bluetooth aux dongles. If I plug an iPhone via...

  • Visitor
  • Hi People! Here's the story. I have a Fiat 500 with a 2015 Fiat original USB radio. It does not support bluetooth audio streaming. Only AUX through 3.5mm jack or USB AUX. Or well, I should buy one ...
  • 823 Views
  • 0 replies
  • 0 likes
  • 823 Views
  • 0 replies
  • 0 likes

Superuser Contribution VERY LAGGY ANIMATIONS AND LOAD TIMES

PlanPremiumCountryCanadaDeviceSamsung Galaxy A6+Operating SystemAndroidOreo My Question or IssueI can't use newer versions of Spotify with the updated interface where music and podcasts are separated. It's WAY TOO LAGGY! It take 30 seconds to load pl...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy A6+ Operating SystemAndroid Oreo   My Question or Issue I can't use newer versions of Spotify with the updated interface where music a...
  • Petya
  • Community Legend
  • 688 Views
  • 5 replies
  • 0 likes
  • 688 Views
  • 5 replies
  • 0 likes

Timeline on Note 10?

PlanPremiumCountryCanadaDeviceSamsung Galaxy Note 10+ So I have made the switch from iOS to android and what I loved about ios is that I didn't need to unlock my phone to go to a point in a track that I loved. However, I've spent a few hours trying t...

  • Visitor
  •   Plan Premium Country Canada Device Samsung Galaxy Note 10+   So I have made the switch from iOS to android and what I loved about ios is that I didn't need to unlock my phone to g...
  • 340 Views
  • 0 replies
  • 0 likes
  • Android
    iOS
    lock screen
    Widgets
  • 340 Views
  • 0 replies
  • 0 likes