Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumNote 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Note 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
2102 Views
2 replies
0 likes
PlanPremiumCountryIrelandDeviceHuawei P SmartOperating SystemAndroid Pie My Question or IssueSo until today, whenever I'd sort my playlist by artist, I would see the songs listed in order of the album they were on. No longer. Now all the songs are sh...
Plan Premium Country Ireland Device Huawei P Smart Operating System Android Pie My Question or Issue So until today, whenever I'd sort my playlist by artist, I would see the songs li...
513 Views
0 replies
6 likes
I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I thought I'd try it. A couple months of this and I still hate it. The libr...
I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I thought I'd try it. A ...
Music Fan
3655 Views
4 replies
5 likes
PlanPremiumCountry DeviceUlefone armour 6eOperating SystemAndroid My Question or IssueHi. I've recently got a new phone (ulefone armour 6e) and my Spotify worked fine for a week or so but then when I tried to click on the top left corner of the songs...
Plan Premium Country Device Ulefone armour 6e Operating System Android My Question or Issue Hi. I've recently got a new phone (ulefone armour 6e) and my Spotify worked fine fo...
Casual Listener
2146 Views
6 replies
2 likes
Premium familynetherlands DeviceSamsung Galaxy 9+Operating SystemAndroid Oreo after reinstalling the app several times, checking if it works on the web player and other androids and Iphones The spotify app doesn't load properly: the home page, the pl...
Premium family netherlands Device Samsung Galaxy 9+ Operating System Android Oreo after reinstalling the app several times, checking if it works on the web player and other...
Community Legend
1589 Views
1 replies
1 likes
Hi I'm driving my car and want to turn on music. So I go click on my android wear watch on one of the shortcut buttons on it, it opens Spotify and BOOM, shows me my recent playlists. That's nice. So I tab on one of them. But instead of starting the p...
Hi I'm driving my car and want to turn on music. So I go click on my android wear watch on one of the shortcut buttons on it, it opens Spotify and BOOM, shows me my recent playlists. That's ni...
316 Views
0 replies
0 likes
PlanPremium My Question or IssueThe last response of the devs that I can find is from 2017. Several different streaming services have had 50k/100k song limits since the original idea topic from 2014! It has been 5 years, and still music collectors do...
Plan Premium My Question or Issue The last response of the devs that I can find is from 2017. Several different streaming services have had 50k/100k song limits since the original...
Gig Goer
13581 Views
29 replies
59 likes
PlanFreeCountryThailandDevicevivo Y53Operating SystemAndroid 6.0.1 My Question or IssueAs the subject said, I cannot enable the lock screen.
Plan Free Country Thailand Device vivo Y53 Operating System Android 6.0.1 My Question or Issue As the subject said, I cannot enable the lock screen.
Moderator
46855 Views
4 replies
0 likes
PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueWhen Setup-Apps-Spotify-Notifications-Play is enabled only then I can see the Spotify player from the Notifications Menu of my phone.However, also...
Plan Premium Country The Netherlands Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue When Setup-Apps-Spotify-Notifications-Play is enabled onl...
452 Views
0 replies
0 likes
PlanPremiumCountrySwedenDeviceSamsung S9 + (SM-G965F) Operating SystemAndroid 94.9.59 - 16381285 My Question or IssueWhen adding songs to playlist, playlists comes up in random order, newest playlist are not first, order is not the same as normal in ...
Plan Premium Country Sweden Device Samsung S9 + (SM-G965F) Operating System Android 9 4.9.59 - 16381285 My Question or Issue When adding songs to playlist, pla...
Casual Listener
674 Views
3 replies
1 likes
PlanPremiumCountryAustralia DeviceSamsung S8Operating SystemAndroid My Question or IssueI have the same music files on my computer and my phone, and usually when a song or local file is not playable, it is greyed out, but mine is not. The local files...
Plan Premium Country Australia Device Samsung S8 Operating System Android My Question or Issue I have the same music files on my computer and my phone, and usually wh...
374 Views
0 replies
0 likes
I know this problem has been discussed multiple times but I haven't found an answer so far. As I've written in the topic: the music stops and starts playing again randomly. The intervals last usually from a few seconds to 2-3 minutes and it always ha...
I know this problem has been discussed multiple times but I haven't found an answer so far. As I've written in the topic: the music stops and starts playing again randomly. The intervals last ...
Visitor
1108 Views
5 replies
5 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo 8.0.0 My Question or IssueEver since updating to Android Oreo the Spotify app deletes all downloaded music every day. This means I have to redownload it every day as we...
Plan Premium Country Germany Device Samsung Galaxy S7 Edge Operating System Android Oreo 8.0.0 My Question or Issue Ever since updating to Android Oreo the Spotify app deletes a...
Community Legend
615 Views
3 replies
0 likes
PlanPremiumCountryEngland DeviceHuwaei P20Operating SystemAndroid running EMUI 9.1 recently updated - -was working before this My Question or IssueSpotify on my P20 Huwaei will not connect to Google Home. I hear the audible sound as if its connecting...
Plan Premium Country England Device Huwaei P20 Operating System Android running EMUI 9.1 recently updated - -was working before this My Question or Iss...
Spotify Legend
459 Views
1 replies
0 likes
PremiumCountryUkDeviceSamsung Galaxy A8 2018Operating SystemAndroid Pie 9.0 My Question or IssueWhenever I use Spotify with wired headphones I can't pause while on the lock screen it just immediately unpauses and sometimes it skips the track I'm curr...
Premium Country Uk Device Samsung Galaxy A8 2018 Operating System Android Pie 9.0 My Question or Issue Whenever I use Spotify with wired headphones I can't pause while on the lock scr...
Casual Listener
686 Views
2 replies
0 likes
Hi I'm a long time premium user, and living overseas half of the time per year I have issues with updating from Playstore for my Android device, so I get away with apk downloads from online. (I know, I know, but what can I do.).I only tend to update ...
Hi I'm a long time premium user, and living overseas half of the time per year I have issues with updating from Playstore for my Android device, so I get away with apk downloads from online....
Newbie
3509 Views
6 replies
5 likes
PlanPremiumCountryUKDeviceGoogle Nest HubOperating SystemAndroid My Question or IssueHi,All of the Spotify artwork and track details have vanished from my Google Nest Hub, to be replaced by a Spotify logo. Everything still plays fine, but all the det...
Plan Premium Country UK Device Google Nest Hub Operating System Android My Question or Issue Hi, All of the Spotify artwork and track details have vanished from my Google Nest Hub, ...
787 Views
0 replies
0 likes
PlanFreeCountryItaly DeviceHuawei PSmart PlusOperating SystemAndroid My Question or IssueThe song "In my Defense" by Freddie Mercury isn't available, I would like to know why, If I can fix it, and how
Plan Free Country Italy Device Huawei PSmart Plus Operating System Android My Question or Issue The song "In my Defense" by Freddie Mercury isn't available, I w...
Community Legend
475 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceOne Plus 7 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was able to skip and search any song I wanted on my one plus 7 pro like a few days ago and all of a sudden I can't seem to do so...
Plan Free/Premium Country Device One Plus 7 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was able to skip and search any song I wan...
307 Views
0 replies
0 likes
PlanPremiumCountryUSA DeviceAll Apple Gadgets and Google Chromecast Attached to a Yamaha receiverOperating SystemLatest iOs on all gadgets My Question or Issue I have 2 music systems, running a Yamaha receiver with a Chromecast attached to it, then I...
Plan Premium Country USA Device All Apple Gadgets and Google Chromecast Attached to a Yamaha receiver Operating System Latest iOs on all gadgets My Question or Issue ...
287 Views
0 replies
0 likes
