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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5427 Views

0 replies

6 likes

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  • 6 likes

Shuffle on Android app reshuffles playlist on occasion

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemAndroid P My Question or IssueI recently made a pretty long playlist. I've noticed that when I put it on shuffle play, stop using Spotify for a while, and then come back to it, the pl...

Regular

Plan Premium Country United States Device Samsung Note 8 Operating System Android P   My Question or Issue I recently made a pretty long playlist. I've noticed that when I put it on sh...

732 Views

0 replies

4 likes

  • 732 Views
  • 0 replies
  • 4 likes

Decrease default volume steps streaming to Chromecast

PlanPremiumCountryGermany DevicePixel 2 XL + LG SK8 Operating SystemAndroid My Question or IssueHi, I'm streaming Spotify from my phone to my LG SK8 soundbar via built-in chromecast. My issue is when I'm using the volume buttons of my phone, the volu...

Music Fan

Plan Premium Country Germany  Device Pixel 2 XL + LG SK8  Operating System Android    My Question or Issue Hi, I'm streaming Spotify from my phone to my LG SK8 soundbar ...

408 Views

0 replies

0 likes

  • 408 Views
  • 0 replies
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Car view

Hey !I am a premuim member with galaxy s8 -pie 9.0My spotify app is up to date All my friends with galaxy got the option for car view and i didnt.I be glad for help with that..

Regular

Hey ! I am a premuim member with galaxy s8 -pie 9.0 My spotify app is up to date  All my friends with galaxy got the option for car view and i didnt. I be glad for help with that..

ardacebi

Composer

1290 Views

9 replies

1 likes

  • 1290 Views
  • 9 replies
  • 1 likes

[MOBILE][BUG] Followed artists not loading

PlanPremiumCountryUS DeviceLG G7 ThinQOperating SystemAndroid Pie My Question or IssueThe issue is that followed artists don't load in the artists screen, depeding on connection. What I see is one of three things, based on my context:1 - (on Wifi, bu...

Regular

Plan Premium Country US   Device LG G7 ThinQ Operating System Android Pie   My Question or Issue The issue is that followed artists don't load in the artists screen, depeding on ...

Stringyman

Casual Listener

837 Views

4 replies

3 likes

  • 837 Views
  • 4 replies
  • 3 likes

Everytime I turn my screen on the song pauses.

Plan:PremiumCountry: USADevice: Google Pixel 2 XLOperating System: Android 9 My Question or Issue: It has been doing this for the past two weeks. I play a song and if I turn the screen on it'll pause. I've tried reinstalling and battery optimization,...

Roadie

Plan:Premium Country: USA Device: Google Pixel 2 XL Operating System: Android 9   My Question or Issue: It has been doing this for the past two weeks. I play a song and if I turn the screen...

stu55y

Casual Listener

1009 Views

5 replies

0 likes

  • 1009 Views
  • 5 replies
  • 0 likes

sorting/filtering

PlanFree/PremiumCountry U.S. Device LG G6(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System android(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I have followed for sorting and filtering a playlist, however, when I cl...

Visitor

Plan Free/Premium Country U.S.   Device LG G6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System android (iOS 10, Android Oreo, Windows 10,etc.)   My Questio...

dakew

Newbie

464 Views

2 replies

0 likes

  • 464 Views
  • 2 replies
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Google Assistant control not working when device locked

I can't control Spotify with google assistant when my device is locked. I have enabled 'request when locked' in bluetooth settings, voice match, lock screen personal results, relevant notifications etc, full clean re-install, reboot etc. I have been ...

Visitor

I can't control Spotify with google assistant when my device is locked. I have enabled 'request when locked' in bluetooth settings, voice match, lock screen personal results, relevant notifications e...

999 Views

0 replies

2 likes

  • 999 Views
  • 0 replies
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Google and Waze Integration not working

DeviceOneplus 6tOperating SystemAndroid P My Question or IssueNot able to connect to google maps media control and crashes waze when connecting to spotify

Casual Listener

Device Oneplus 6t Operating System Android P   My Question or Issue Not able to connect to google maps media control and crashes waze when connecting to spotify

teknotard

Visitor

2452 Views

8 replies

3 likes

  • 2452 Views
  • 8 replies
  • 3 likes

Songs not on playlist being played

PlanFreeCountryUnited StatesDeviceSamsung Galaxy 8+Operating SystemAndroid 8.0.0 My Question or IssueWhen playing music off a playlist, the android app sometimes starts playing music that is not on the playlist, but falls under "recommended" based on...

Visitor

  Plan Free Country United States Device Samsung Galaxy 8+ Operating System Android 8.0.0   My Question or Issue When playing music off a playlist, the android app sometimes star...

ardacebi

Composer

309 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Song stops after a few seconds

PlanPremiumCountrySwedenDeviceMotorola Moto XOperating SystemAndroid 6.0 MarshmallowMy Question or IssueHi,When I start a playlist my phone can usually play about three songs and then it stops between 7-12 seconds into the song. I've tried restarting...

Casual Listener

Plan Premium Country Sweden Device Motorola Moto X Operating System Android 6.0 Marshmallow My Question or Issue Hi, When I start a playlist my phone can usually play about three songs and ...

yoghurt1

Casual Listener

1430 Views

4 replies

2 likes

  • 1430 Views
  • 4 replies
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Solved!!Superuser Contribution Why is shuffle play ALWAYS default, FORCED?

It is very annoying that one has to first Shuffle play a playlist and then go to the Now Playing and then tap on the shuffle icon to be able to TURN OFF Shuffle and to play the next tracks in order. This is ridiculous because we might be playing the ...

Gig Goer

It is very annoying that one has to first Shuffle play a playlist and then go to the Now Playing and then tap on the shuffle icon to be able to TURN OFF Shuffle and to play the next tracks in order. ...

Kamilahg

Casual Listener

86488 Views

24 replies

25 likes

Shuffle play
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Solved!!Superuser Contribution Android Widget Removal

We’re here to let you know that we are retiring the Spotify Widget for Android this week. We always take retiring features in Spotify very seriously. We’re pouring our energy into new ways of creating the best experience for our users. You can still ...

Moderator

We’re here to let you know that we are retiring the Spotify Widget for Android this week.    We always take retiring features in Spotify very seriously. We’re pouring our energy into ne...

Staff

Moderator

252004 Views

518 replies

25 likes

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  • 518 replies
  • 25 likes

Can't follow any artists

PlanPremiumCountryGermany DeviceHuawei Honor 6x Operating SystemAndroid 7.0 My Question or IssueFor about a month my list of artists I follow only contains "suggested artists", which Incidentally are all people i did follow and download their music. ...

Visitor

Plan Premium Country Germany  Device Huawei Honor 6x  Operating System Android 7.0   My Question or Issue For about a month my list of artists I follow only contains "suggest...

baleeds

Regular

377 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

[Android][Other] Spotify freezes Sony android tv

Hi there,I've a Sony Bravia X8500F and I use Spotify constantly for hours every day.The issue is that, every day, after few hours of listening, Spotify starts to freeze and then freezes the whole TV, remote doesn't work anymore, I can only unplug the...

Casual Listener

Hi there, I've a Sony Bravia X8500F and I use Spotify constantly for hours every day. The issue is that, every day, after few hours of listening, Spotify starts to freeze and then freezes the whole...

ebsc

Newbie

3387 Views

7 replies

17 likes

Android
Other
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  • 7 replies
  • 17 likes

Spotify car connection-- .

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy husband's truck has a Pioneer AVH stereo. I have a Samsung S8. It initially connected fine...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My husb...

299 Views

0 replies

0 likes

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Poor song quality - Skipping like a CD

Premium user in Brazil on a Redmi Note 7, Android ofc.I have been having this problem with some particular songs across multiple devices, platforms, accounts and software versions. On said songs, always on the same times, the audio skips (like it wou...

Casual Listener

Premium user in Brazil on a Redmi Note 7, Android ofc. I have been having this problem with some particular songs across multiple devices, platforms, accounts and software versions. On said songs, a...

403 Views

0 replies

0 likes

  • 403 Views
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Cant chose musics when connected to Ps4

PlanFreeCountryBrazilDeviceSamsung Galaxy J7 MetalOperating System?My Question or IssueEvery time i connect my phone to my Ps4 (spotify) i just cant chose the music i want. Every time i need to reinstall the app, login then, at the first time i conne...

Visitor

Plan Free Country Brazil Device Samsung Galaxy J7 Metal Operating System ? My Question or Issue Every time i connect my phone to my Ps4 (spotify) i just cant chose the music i want. Every ti...

291 Views

0 replies

0 likes

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Superuser Contribution I can't play the song oreo

PlanPremiumCountry BelguimDeviceSamsung s7Operating SystemAndroid Oreo My Question or IssueI can't play the song oreo on my phone or anything als it displaying like a gray bar and i cant press it

Visitor

Plan Premium Country  Belguim Device Samsung s7 Operating System Android Oreo   My Question or Issue I can't play the song oreo on my phone or anything als it displaying lik...

Petya

Community Legend

12473 Views

3 replies

23 likes

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  • 3 replies
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Superuser Contribution Downloads removed

PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid 9 My Question or IssueMy downloads get deleted everyday and today I clocked it , I had set the download option " on " fr my liked songs playlist and somehow everyday for like the past 5 ...

Visitor

Plan Premium Country India Device Samsung M30 Operating System Android 9   My Question or Issue My downloads get deleted everyday and today I clocked it , I had set the download option...

Petya

Community Legend

1700 Views

3 replies

1 likes

Download bug
Downloaded music disappears
downloads
downloads gone
  • 1700 Views
  • 3 replies
  • 1 likes