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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375908 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7543 Views

0 replies

7 likes

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Music stops on Chromecast when I turn my Smartphone on

PlanPremiumCountryGermanyDeviceOnePlus 5Operating SystemAndroid 9 My Question or IssueHI, the music stops on Chromecast when I turn my Smartphone on. I get the speech message (German) over chrome cast "Die Wiedergabe wurde gestoppt, weil Spotify auf ...

Casual Listener

Plan Premium Country Germany Device OnePlus 5 Operating System Android 9   My Question or Issue HI, the music stops on Chromecast when I turn my Smartphone on. I get the speech message...

326 Views

0 replies

0 likes

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Wrong Elapsed Time

PlanPremiumOperating SystemHappens on literally everything my account is connected to, phone, computer, firestick My Question or IssueSomethings wrong with my elapsed time on everything I play. It shows everything as being shorter then it actually is...

Casual Listener

Plan Premium Operating System Happens on literally everything my account is connected to, phone, computer, firestick   My Question or Issue Somethings wrong with my elapsed time on everyth...

585 Views

0 replies

0 likes

  • 585 Views
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Spotify issue with Android Auto

PlanPremiumCountryItaly DeviceGoogle Pixel 3aOperating SystemAndroid 10 Hi, since a couple of week when I connect the device throuth Andorid Auto everything seems to be OK but when I select Spotify, the app on the car screen doesn't work. I cannot ch...

Visitor

Plan Premium Country Italy   Device Google Pixel 3a Operating System Android 10   Hi, since a couple of week when I connect the device throuth Andorid Auto everything seems to be ...

ldice

Newbie

718 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Playlist Folders

PlanPremiumCountryUSA DeviceSamsung Galaxy S10 My Question or IssueFor years Spotify has ordered my playlist folders in the order that I've made them, newest on top. A couple months ago, I think, they automagically re-ordered themselves on my phone. ...

Regular

Plan Premium Country USA   Device Samsung Galaxy S10   My Question or Issue For years Spotify has ordered my playlist folders in the order that I've made them, newest on top. ...

msquicc

Regular

751 Views

3 replies

2 likes

  • 751 Views
  • 3 replies
  • 2 likes

No Connection on WiFi or Mobile Data

Plan - PremiumCountry - USADevice - Pixel 2 XLOperating System - Android 8.1.0 (Kernel 4.4.88)Spotify version - 8.5.31.676 (Installed from Play Store)My Issue:The Spotify app hasn't been able to connect in months. This issue is independent of the pho...

Visitor

Plan - Premium Country - USA Device - Pixel 2 XL Operating System - Android 8.1.0 (Kernel 4.4.88) Spotify version - 8.5.31.676 (Installed from Play Store) My Issue: The Spotify app hasn't bee...

522 Views

0 replies

0 likes

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Android Samsung Note 9 shows connecting when using the Kenwood Spotify or Pandora apps.

Hi - Premium UserCountry - U.S.Device - Samsung Galaxy Note 9Operating System -Android 9 Pie The screen only displays 'Connecting' when trying to use either of the Spotify or Pandora applications on the head unit.I have a Kenwood DDX375BT that until ...

Casual Listener

Hi -   Premium User Country - U.S. Device - Samsung Galaxy Note 9 Operating System -Android 9 Pie   The screen only displays 'Connecting' when trying to use either of the Spotif...

545 Views

0 replies

0 likes

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Albums are repeated in artist page

Videohttps://photos.app.goo.gl/NqK88vTqieHvNthB8 PlanPremiumCountryJordanDeviceOnePlus 5TOperating SystemAndroid 9 (OxygenOS 9.0.9)

Newbie

Video https://photos.app.goo.gl/NqK88vTqieHvNthB8   Plan Premium Country Jordan Device OnePlus 5T Operating System Android 9 (OxygenOS 9.0.9)  

301 Views

0 replies

0 likes

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Specific song are completely distorted when I download them

DeviceSony Xperia E5Operating SystemAndroid 6.0 Marshmallow My Question or IssueSo I'm having the weirdest issue with Spotify on my phone. Everything used to work perfectly fine up until a few days ago, when I noticed that some tracks in my downloade...

Casual Listener

Device Sony Xperia E5 Operating System Android 6.0 Marshmallow   My Question or Issue So I'm having the weirdest issue with Spotify on my phone. Everything used to work perfectly fine up u...

Conny123

Regular

2632 Views

9 replies

0 likes

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  • 9 replies
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when my phone connect with my car it doest play automaticly

PlanPremiumCountrynederlandDeviceoneplus 7t pro mclaren Operating Systemandroid 10 My Question or IssueI had at first a samsung s8 and when it connected to my car and i wanted to play music i touched the screen and it played music from the spotify ap...

Newbie

  Plan Premium Country nederland Device oneplus 7t pro mclaren  Operating System android 10   My Question or Issue I had at first a samsung s8 and when it connected to my ca...

498 Views

0 replies

0 likes

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Solved!! Latest update breaks playlist ordering

PlanPremiumCountryUSDevicePixel 2Operating SystemAndroid My Question or IssueThe latet app update totally breaks any playlist ordering that existed prior to the update. I had all of my playlists sorted alphabetically (which is still the case on the d...

Regular

Plan Premium Country US Device Pixel 2 Operating System Android   My Question or Issue The latet app update totally breaks any playlist ordering that existed prior to the update. ...

channesw

Casual Listener

4052 Views

6 replies

3 likes

Android
playlist sorting
Playlists
sorting
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  • 3 likes

Connect with Alexa doesn't work after minimizing the Spotify app

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have an Alexa hooked up to speakers in my living room, which I use to play music with Spotify connect. Using my phone to change the music works until I...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy 9 Operating System Android   My Question or Issue I have an Alexa hooked up to speakers in my living room, which I use to play ...

trewghil

Casual Listener

681 Views

1 replies

0 likes

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  • 1 replies
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Keeps downloading songs even though I delete them

PlanPremiumCountryUnited StatesDeviceLG G7 ThinQOperating SystemAndroid My Question or IssueI have deleted the songs and albums multiple times but the app keeps re-liking and re-downloading them. I have removed every liked artist, album, and song to ...

Visitor

Plan Premium Country United States Device LG G7 ThinQ Operating System Android   My Question or Issue I have deleted the songs and albums multiple times but the app keeps re-liking and...

BrandyBeans

Visitor

1184 Views

3 replies

5 likes

  • 1184 Views
  • 3 replies
  • 5 likes

lyrics not showing

PlanPremiumCountryIndonesia DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo 8.0 My Question or IssueI see that a new feature of lyrics has been added to Spotify but I can't see any lyrics on it. How do I fix this? By the way, thank you SOO m...

Casual Listener

Plan Premium Country Indonesia   Device Samsung Galaxy S7 Edge Operating System Android Oreo 8.0   My Question or Issue I see that a new feature of lyrics has been added to Spoti...

Luan

Spotify Star

978 Views

3 replies

0 likes

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Music stops and starts during playing.

PlanPremiumCountryNorwayDeviceSamsung s8 and samsung s10Operating SystemAndroid Oreo My Question or IssueThe music stops and starts, and stop en starts, during playing music while the phone is not aktive in use. If i hold the phone and use it, it pla...

Newbie

  Plan Premium Country Norway Device Samsung s8 and samsung s10 Operating System Android Oreo   My Question or Issue The music stops and starts, and stop en starts, during p...

Luan

Spotify Star

1009 Views

7 replies

2 likes

  • 1009 Views
  • 7 replies
  • 2 likes

Latest Android update (8 Nov 2019) causing phone to crash and downloads disappear.

Plan Premium DeviceMoto G6 Operating SystemAndroid 9 IssueSince the last update (8th November 2019) when regularly using Spotify my phone has randomly crashed. Upon restarting all downloads are gone and Spotify will try an re-download. I am using an ...

Casual Listener

Plan  Premium   Device Moto G6   Operating System Android 9   Issue Since the last update (8th November 2019) when regularly using Spotify my phone has randomly crashed....

398 Views

0 replies

0 likes

  • 398 Views
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unable to stop following playlist

PlanPremiumCountryTaiwanDevicePixel 3Operating SystemAndroid 10My Question or Issuesince i clicked a song of the playlistit force me to follow and download the playlisteverytime when i try to stop following the playlist and delete these downloaded so...

Visitor

Plan Premium Country Taiwan Device Pixel 3 Operating System Android 10 My Question or Issue since i clicked a song of the playlist it force me to follow and download the playlist ever...

386 Views

0 replies

0 likes

  • 386 Views
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Playlist incomplete on android app

PlanFreeCountryRomania DeviceSamsung S7Operating SystemAndroid 8.0.0 My IssueI have subscribed to a podcast 2 months ago. I have had access to all episodes for the last 2 months. Yesterday I noticed that I can only see a few episodes from the last we...

Visitor

Plan Free Country Romania   Device Samsung S7 Operating System Android 8.0.0   My Issue I have subscribed to a podcast 2 months ago. I have had access to all episodes for the las...

278 Views

0 replies

0 likes

  • 278 Views
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Network connection to "Available Devices" not working after latest update

Plan PremiumCountry Canada DeviceLG G6, LG G5, Nexus 7 (2013) and windows desktopOperating SystemLG G6 Android 8.0.0, LG G5 Android 6.0, Nexus 7 Android 6.0.1, Desktop Windows 10 My Question or Issue After the most recent Spotify update this past wee...

Visitor

Plan Premium Country Canada   Device LG G6, LG G5, Nexus 7 (2013) and windows desktop Operating System LG G6 Android 8.0.0, LG G5 Android 6.0, Nexus 7 Android 6.0.1, Desktop Windows 10 &n...

321 Views

0 replies

0 likes

  • 321 Views
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Spotify volume lowers when opening other apps

PlanPremiumCountryUnited statesDeviceSamsung galaxy note 10+Operating SystemAndroid My Question or IssueSo on Spotify on my phone when I open any other apps the volume lowers even though I have sound muted for other apps and it's actually very frustr...

Visitor

  Plan Premium Country United states Device Samsung galaxy note 10+ Operating System Android   My Question or Issue So on Spotify on my phone when I open any other apps the volum...

508 Views

0 replies

0 likes

  • 508 Views
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CANT CONNECT WITH FACEBOOK ACOUNT

I have my spotify account with my current email, and I have my FACEBOOK account with an email account that I used before. However, when I try to connect FACEBOOK in the spotify app, an error occurs and does not connect.I appreciate your help.PlanPrem...

Visitor

I have my spotify account with my current email, and I have my FACEBOOK account with an email account that I used before. However, when I try to connect FACEBOOK in the spotify app, an error occurs a...

269 Views

0 replies

0 likes

  • 269 Views
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  • 0 likes