Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi I'm a long time premium user, and living overseas half of the time per year I have issues with updating from Playstore for my Android device, so I get away with apk downloads from online. (I know, I know, but what can I do.).I only tend to update ...
Hi I'm a long time premium user, and living overseas half of the time per year I have issues with updating from Playstore for my Android device, so I get away with apk downloads from online....
Newbie
3508 Views
6 replies
5 likes
PlanPremiumCountryUKDeviceGoogle Nest HubOperating SystemAndroid My Question or IssueHi,All of the Spotify artwork and track details have vanished from my Google Nest Hub, to be replaced by a Spotify logo. Everything still plays fine, but all the det...
Plan Premium Country UK Device Google Nest Hub Operating System Android My Question or Issue Hi, All of the Spotify artwork and track details have vanished from my Google Nest Hub, ...
786 Views
0 replies
0 likes
PlanFreeCountryItaly DeviceHuawei PSmart PlusOperating SystemAndroid My Question or IssueThe song "In my Defense" by Freddie Mercury isn't available, I would like to know why, If I can fix it, and how
Plan Free Country Italy Device Huawei PSmart Plus Operating System Android My Question or Issue The song "In my Defense" by Freddie Mercury isn't available, I w...
Community Legend
474 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceOne Plus 7 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was able to skip and search any song I wanted on my one plus 7 pro like a few days ago and all of a sudden I can't seem to do so...
Plan Free/Premium Country Device One Plus 7 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was able to skip and search any song I wan...
306 Views
0 replies
0 likes
PlanPremiumCountryUSA DeviceAll Apple Gadgets and Google Chromecast Attached to a Yamaha receiverOperating SystemLatest iOs on all gadgets My Question or Issue I have 2 music systems, running a Yamaha receiver with a Chromecast attached to it, then I...
Plan Premium Country USA Device All Apple Gadgets and Google Chromecast Attached to a Yamaha receiver Operating System Latest iOs on all gadgets My Question or Issue ...
286 Views
0 replies
0 likes
PlanPremiumCountryMexicoDeviceSamsung Galaxy S-10eOperating SystemVersion Android 9My Question or IssueWells since i chance my phone 2 months ago my weekly discovery or any other carpet doesnt refresh witt new music , it reminds the same music, i try...
Plan Premium Country Mexico Device Samsung Galaxy S-10e Operating System Version Android 9 My Question or Issue Wells since i chance my phone 2 months ago my weekly discovery or any other ca...
286 Views
0 replies
0 likes
PlanPremiumCountryItalyDeviceHUAWEI P10 Operating System(Android 9 Emui 9.1.0 My Question or IssueHello i recently noticed that know the notification icon change color based on the song is there a way to not have the notification colored?
Plan Premium Country Italy Device HUAWEI P10 Operating System (Android 9 Emui 9.1.0 My Question or Issue Hello i recently noticed that know the notification icon change...
448 Views
0 replies
1 likes
PlanPremiumCountryUK, although trying to listen in Spain currentlyDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueListening to music fine but soon after the screen goes off, in to screen lock mode the music shuts off. I press a b...
Plan Premium Country UK, although trying to listen in Spain currently Device Samsung Galaxy S10+ Operating System Android My Question or Issue Listening to music fine but soo...
Music Fan
4005 Views
12 replies
8 likes
I am having difficulty to download my local files on my mobile apps. I tried the solutions provided on the community, but none of them works for me. I have all my local files (not much, around 7 songs) added to a new playlist via my desktop, then usi...
I am having difficulty to download my local files on my mobile apps. I tried the solutions provided on the community, but none of them works for me. I have all my local files (not much, arou...
672 Views
0 replies
1 likes
PlanPremiumCountryMexicoDeviceSamsung Galaxy S7 Edge Operating SystemAndroid lollipop My Question or IssueMy device suddenly deleted all my downloaded music, everything I had. Then when I tried downloading again it set the storage to the internal spa...
Plan Premium Country Mexico Device Samsung Galaxy S7 Edge Operating System Android lollipop My Question or Issue My device suddenly deleted all my downloaded music, everything ...
Newbie
6492 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
404 Views
0 replies
0 likes
My Question or IssuePlaylists made by spotify such as power gaming will cut off the beginning and end of songs. The song will end before it is over and the next one will not start at the beginning. This only happens of spotify made playlists. I have ...
My Question or Issue Playlists made by spotify such as power gaming will cut off the beginning and end of songs. The song will end before it is over and the next one will not start at the be...
745 Views
0 replies
1 likes
PlanFreeCountryCanadaDeviceAndroid A8Operating SystemAndriod ver. 9 My Question or IssueRecently my spotify has been just pausing at random or play back just isnt working. Almost every song it stops and it's super frustrating. But additionally but no...
Plan Free Country Canada Device Android A8 Operating System Andriod ver. 9 My Question or Issue Recently my spotify has been just pausing at random or play back just isnt working. Al...
340 Views
0 replies
0 likes
Hello! I'm a bit bummed one of the recent updates to the Spotify app now causes your playlists to be arranged based off of whichever one was played most recently.This wouldn't be much of a problem if I only had a few playlists, but I have like 30 and...
Hello! I'm a bit bummed one of the recent updates to the Spotify app now causes your playlists to be arranged based off of whichever one was played most recently. This wouldn't be much of a...
450 Views
0 replies
1 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+Operating SystemAndroid 9 My Question or IssueWhen on my lock screen (or Always On Display)... When i try to pause anything, it will just play it right away without me pressing the play button. I...
Plan Premium Country United States Device Samsung Galaxy S9+ Operating System Android 9 My Question or Issue When on my lock screen (or Always On Display)... When i try to paus...
Community Legend
548 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I woke up this morning and tried to play some music on my sonos and the app will not connect. I've reset my phone...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I woke up this morning and tr...
Visitor
703 Views
1 replies
7 likes
The problemWhen I try to play songs on my phone everything shows up as usual, but the playbar doesn't move(stuck at whatever timestamp you skip to). What makes this problem strange is that its very circumstancial. Streaming via my data works, playing...
The problem When I try to play songs on my phone everything shows up as usual, but the playbar doesn't move(stuck at whatever timestamp you skip to). What makes this problem strange is that i...
376 Views
0 replies
0 likes
Operating SystemAndroid phoneMy Question or IssueHi! quick and easy question: how do i remove the "jump back in" thing from my app, or how do i remove artists or albums that are shown there?it annoys me that it takes up the second row on the main pag...
Operating System Android phone My Question or Issue Hi! quick and easy question: how do i remove the "jump back in" thing from my app, or how do i remove artists or albums that are shown there? i...
Composer
10757 Views
1 replies
10 likes
PlanPremiumCountryBelgiumDeviceSamsung Galaxy A40Operating SystemAndroid 9 My Question or Issue Hi, Since I have a new phone the feature Autoplay won't work anymore. I've switched it off and on a few times. But this makes no difference. With my previ...
Plan Premium Country Belgium Device Samsung Galaxy A40 Operating System Android 9 My Question or Issue Hi, Since I have a new phone the feature Autoplay won't work a...
Casual Listener
555 Views
2 replies
0 likes
PlanPremiumCountryAustraliaDeviceGoogle Pixel XL 2016Operating SystemAndroid Pie My Question or IssueI find that the quick scroll bar is a little too close to the three-dots menu buttons in playlist and album view. Often I try to open the menu for a ...
Plan Premium Country Australia Device Google Pixel XL 2016 Operating System Android Pie My Question or Issue I find that the quick scroll bar is a little too close to the three-dots ...
Gig Goer
1460 Views
3 replies
1 likes
