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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118825 Views

27 replies

4 likes

  • 118825 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239727 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239727 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600590 Views

79 replies

3 likes

  • 600590 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493035 Views

581 replies

42 likes

Account
Free
  • 493035 Views
  • 581 replies
  • 42 likes

Can't play local files on my Android phone

PlanPremiumCountryUKDeviceSamsung Galaxy J16 My Question or IssueI have downloaded music files on my desktop as mp3 files, and have set their source file as usable in my Settings for Local Files. I have no problem playing them on my desktop. However,...

Visitor

Plan Premium Country UK Device Samsung Galaxy J16   My Question or Issue I have downloaded music files on my desktop as mp3 files, and have set their source file as usable in my Settings...

Luan

Spotify Star

969 Views

1 replies

0 likes

Android
local files
Mobile
  • 969 Views
  • 1 replies
  • 0 likes

Traveling abroad for a week, says I have no internet connection

I have a premium account in the US and am vacationing in Spain for a week. I went to load up a playlist this morning to go for a run and it said that there was no internet connection, even though I had full service. It should be noted that my phone i...

Casual Listener

I have a premium account in the US and am vacationing in Spain for a week. I went to load up a playlist this morning to go for a run and it said that there was no internet connection, even though I h...

TacticalKarma

Casual Listener

1636 Views

5 replies

3 likes

  • 1636 Views
  • 5 replies
  • 3 likes

Superuser Contribution Wrapped 2019 loading issue

PlanFree/PremiumCountryBahrainDeviceHuawei Y5 prime 2018Operating SystemAndroid OreoMy Question or IssueEverytime I try to open Spotify wrapped, it works fine until the top artists page, then it blacks out and exits. Already tried uninstalling and re...

Visitor

Plan Free/Premium Country Bahrain Device Huawei Y5 prime 2018 Operating System Android Oreo My Question or Issue Everytime I try to open Spotify wrapped, it works fine until the top artists ...

Katerina

Spotify Legend

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes

İnstagram stories

Hello instagram stories problem.   Back spotify no stories 

Visitor

Hello instagram stories problem.      Back spotify 😒 no stories 

453 Views

0 replies

0 likes

  • 453 Views
  • 0 replies
  • 0 likes

Family Plan listen now page won't go away

DeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueJust started a family plan, when I go to family mix I get a screen that gives me info on the family mix. I click listen now and the screen goes away but then immediately comes bac...

Newbie

Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue Just started a family plan, when I go to family mix I get a screen that gives me info on the family mix. I clic...

517 Views

0 replies

0 likes

  • 517 Views
  • 0 replies
  • 0 likes

XIAOMI redmi6 App Crashes when I click the three dots button

PlanPremiumCountryBrazil DeviceXIAOMI redmi6 Operating SystemMost recent Android My Question or IssueI can play music normally but when I click the three dots option the app completely freezes and crash. I searched a lot but couldn't find anything mo...

Newbie

  Plan Premium Country Brazil   Device XIAOMI redmi6  Operating System Most recent Android   My Question or Issue I can play music normally but when I click the three ...

838 Views

0 replies

1 likes

Android
redmi6
Spotify
Xiaomi
  • 838 Views
  • 0 replies
  • 1 likes

Zenfone 4 MAX can not sharing music on instagram

PlanPremium CountryBrazil DeviceZenfone 4 Max Operating SystemAndroid Oreo 8.1.0 My Question or IssuePossuo o celular a uns 2 anos e desde então não consigo compartilhar as atividades do Spotfy nos stories do Instagram, pesquisei e vi que muita gente...

Visitor

Plan Premium   Country Brazil   Device Zenfone 4 Max   Operating System Android Oreo 8.1.0   My Question or Issue Possuo o celular a uns 2 anos e desde então não cons...

625 Views

0 replies

0 likes

can not sharing music on instagram
  • 625 Views
  • 0 replies
  • 0 likes

Buttons cut off from Android UI

PlanPremiumCountryUKDeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueAs seen from the screenshot, the 3 buttons at the top are cut off on the song detail screen

Regular

Plan Premium Country UK Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue As seen from the screenshot, the 3 buttons at the top are cut off on the song detai...

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify likes and downloads playlists and albums I didn't like

PlanPremiumCountryArgentina DeviceXiaomi Redmi S2 Operating SystemAndroid 9 My Question or IssueSpotify is all the time downloading playlists I don't want to download, these playlists are always radios, I mean, certain songs or artist's radios, like ...

Regular

  Plan Premium Country Argentina  Device Xiaomi Redmi S2  Operating System Android 9    My Question or Issue Spotify is all the time downloading playlists I don't ...

Petya

Community Legend

1090 Views

3 replies

2 likes

  • 1090 Views
  • 3 replies
  • 2 likes

Superuser Contribution Sharing to Instagram Stories is not working

PlanPremiumCountryBrazilDeviceASUS Zenfone Zoom S (ZE553KL)Operating SystemAndroid 8.0.0 My Question or IssueI cannot share music on Instagram stories, the option doesn't even shows up on the app. Already tried uninstalling/reinstalling both apps (In...

Newbie

Plan Premium Country Brazil Device ASUS Zenfone Zoom S (ZE553KL) Operating System Android 8.0.0   My Question or Issue I cannot share music on Instagram stories, the option doesn't eve...

szf

Casual Listener

4944 Views

5 replies

0 likes

Android 8
Ongoing Issues
  • 4944 Views
  • 5 replies
  • 0 likes

Superuser Contribution Storage - set to SD but is counted as internal

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2016Operating SystemAndroid 7.0 My Question or IssueSee screenshots below.This issue has been existing for years now. In the Spotify settings, storage is set to store to SD card, yet Android (Spotify?)...

Newbie

Plan Premium Country Belgium Device Samsung Galaxy A5 2016 Operating System Android 7.0   My Question or Issue See screenshots below. This issue has been existing for years now. ...

Petya

Community Legend

1663 Views

3 replies

2 likes

  • 1663 Views
  • 3 replies
  • 2 likes

Songs are not playing

PlanPremium CountryThe Netherlands DeviceOneplus 6 Operating SystemAndriod (Latest version) My Question or IssueA lot of the songs I have downloaded in my library will not play. It seems like nearly half of my songs suddenly will not play. I have lis...

Newbie

  Plan Premium   Country The Netherlands   Device Oneplus 6   Operating System Andriod (Latest version)   My Question or Issue A lot of the songs I have downloa...

450 Views

0 replies

0 likes

  • 450 Views
  • 0 replies
  • 0 likes

Superuser Contribution Losing Downloads to Micro SD

I don't have enough space on my device to download all the music I want to, so I keep trying to save it to my SD card which has over 100 GB free. Everytime I do so it will download and will be there for a few days and then randomly will undownload it...

Newbie

I don't have enough space on my device to download all the music I want to, so I keep trying to save it to my SD card which has over 100 GB free. Everytime I do so it will download and will be there ...

Petya

Community Legend

1828 Views

3 replies

2 likes

  • 1828 Views
  • 3 replies
  • 2 likes

No option to share to Instagram story

PlanPremiumCountryUnited States DeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueThere's no option for me to share to my Instagram story. I've updated, cleared cache and data, and updated both apps again.

Newbie

  Plan Premium Country United States   Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue There's no option for me to share to my Instagram story....

Luan

Spotify Star

747 Views

1 replies

1 likes

Instagram
Instagram Stories
  • 747 Views
  • 1 replies
  • 1 likes

How do I access the queue

PlanPremiumCountry Device Galaxy 9 My Question or IssueSorry but everytime I search for this anywhere it just comes back to the computer version which I do not use. I accidentally put songs in my queue sometimes on my Android app and then I'm unable ...

Music Fan

Plan Premium Country   Device  Galaxy 9     My Question or Issue Sorry but everytime I search for this anywhere it just comes back to the computer version which I do not ...

630 Views

0 replies

0 likes

  • 630 Views
  • 0 replies
  • 0 likes

Spotify App Breaks Up when I open up the family mix

Whenever I open my Family Mix in the Spotify Android App, it hangs up in the welcome screen. At this point I can't do anything in the App anymore. PlanPremiumCountryGermanyDeviceMotorola G6 Plus

Newbie

Whenever I open my Family Mix in the Spotify Android App, it hangs up in the welcome screen. At this point I can't do anything in the App anymore.   Plan Premium Country Germany Device Mo...

545 Views

0 replies

1 likes

Android App Crash
Family Mix
  • 545 Views
  • 0 replies
  • 1 likes

My Spotify app keeps crashing mid song and I need to relaunch the app.

DeviceXiaomi Mi A1Operating SystemAndroid 9 My Question or IssueMy Spotify app keeps crashing mid-song and I need to relaunch the app.I have been having the issue for around a month and it is really annoying. I feel like this should be a bug report b...

Visitor

Device Xiaomi Mi A1 Operating System Android 9   My Question or Issue My Spotify app keeps crashing mid-song and I need to relaunch the app. I have been having the issue for around a mont...

607 Views

0 replies

0 likes

  • 607 Views
  • 0 replies
  • 0 likes

Solved!! Added to phone Home Screen, cannot remove

I've used the "Add to home screen" function to add a bunch of playlists to my phone's main screen for quick and easy access. Problem is I can't remove any of them. When I press to drag the icons, a balloon with "Remove" appears, but there is no way t...

Casual Listener

I've used the "Add to home screen" function to add a bunch of playlists to my phone's main screen for quick and easy access. Problem is I can't remove any of them. When I press to drag the icons, a b...

Luan

Spotify Star

2343 Views

3 replies

0 likes

  • 2343 Views
  • 3 replies
  • 0 likes

Messenger Extension

 I am having a problem with this... I am trying to create a Spotify shared playlist yet I can't "get started" with spotify music bot and whenever I look for the extensions I do see Apple Music but not Spotify

Music Fan

 I am having a problem with this... I am trying to create a Spotify shared playlist yet I can't "get started" with spotify music bot and whenever I look for the extensions I do see Apple Music but no...

842 Views

0 replies

1 likes

  • 842 Views
  • 0 replies
  • 1 likes

Cannot play music on the car

PlanPremiumCountryAustraliaDeviceGoogle Pixel 3Operating SystemAndroid My Question or IssueEver since getting my new phone I can only play downloaded Spotify songs while driving in my car. However, when at home & I turn off WiFi & use data, I can pla...

Visitor

Plan Premium Country Australia Device Google Pixel 3 Operating System Android   My Question or Issue Ever since getting my new phone I can only play downloaded Spotify songs while driv...

Eyetechno

Casual Listener

937 Views

1 replies

2 likes

  • 937 Views
  • 1 replies
  • 2 likes