Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6037 Views

0 replies

7 likes

  • 6037 Views
  • 0 replies
  • 7 likes

Is there a way to get a plain list of my Liked Songs?

I only have my tablet and no access to a PC, so I can't use any keyboard tricks without some kind of work around. PlanFreeCountryUSADeviceSamsung Galaxy Tab EOperating SystemAndroid Nougat

Music Fan

I only have my tablet and no access to a PC, so I can't use any keyboard tricks without some kind of work around.   Plan Free Country USA Device Samsung Galaxy Tab E Operating System An...

ardacebi

Composer

981 Views

3 replies

1 likes

  • 981 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify keeps adding and playing songs/playlists/artists I've never asked it to.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify keeps adding and playing stuff that I've never told it to play or add. And it's not ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  S...

Petya

Community Legend

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

Shuffle on Android app reshuffles playlist on occasion

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemAndroid P My Question or IssueI recently made a pretty long playlist. I've noticed that when I put it on shuffle play, stop using Spotify for a while, and then come back to it, the pl...

Regular

Plan Premium Country United States Device Samsung Note 8 Operating System Android P   My Question or Issue I recently made a pretty long playlist. I've noticed that when I put it on sh...

740 Views

0 replies

4 likes

  • 740 Views
  • 0 replies
  • 4 likes

Decrease default volume steps streaming to Chromecast

PlanPremiumCountryGermany DevicePixel 2 XL + LG SK8 Operating SystemAndroid My Question or IssueHi, I'm streaming Spotify from my phone to my LG SK8 soundbar via built-in chromecast. My issue is when I'm using the volume buttons of my phone, the volu...

Music Fan

Plan Premium Country Germany  Device Pixel 2 XL + LG SK8  Operating System Android    My Question or Issue Hi, I'm streaming Spotify from my phone to my LG SK8 soundbar ...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

Car view

Hey !I am a premuim member with galaxy s8 -pie 9.0My spotify app is up to date All my friends with galaxy got the option for car view and i didnt.I be glad for help with that..

Regular

Hey ! I am a premuim member with galaxy s8 -pie 9.0 My spotify app is up to date  All my friends with galaxy got the option for car view and i didnt. I be glad for help with that..

ardacebi

Composer

1295 Views

9 replies

1 likes

  • 1295 Views
  • 9 replies
  • 1 likes

[MOBILE][BUG] Followed artists not loading

PlanPremiumCountryUS DeviceLG G7 ThinQOperating SystemAndroid Pie My Question or IssueThe issue is that followed artists don't load in the artists screen, depeding on connection. What I see is one of three things, based on my context:1 - (on Wifi, bu...

Regular

Plan Premium Country US   Device LG G7 ThinQ Operating System Android Pie   My Question or Issue The issue is that followed artists don't load in the artists screen, depeding on ...

Stringyman

Casual Listener

850 Views

4 replies

3 likes

  • 850 Views
  • 4 replies
  • 3 likes

Everytime I turn my screen on the song pauses.

Plan:PremiumCountry: USADevice: Google Pixel 2 XLOperating System: Android 9 My Question or Issue: It has been doing this for the past two weeks. I play a song and if I turn the screen on it'll pause. I've tried reinstalling and battery optimization,...

Roadie

Plan:Premium Country: USA Device: Google Pixel 2 XL Operating System: Android 9   My Question or Issue: It has been doing this for the past two weeks. I play a song and if I turn the screen...

stu55y

Casual Listener

1025 Views

5 replies

0 likes

  • 1025 Views
  • 5 replies
  • 0 likes

sorting/filtering

PlanFree/PremiumCountry U.S. Device LG G6(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System android(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I have followed for sorting and filtering a playlist, however, when I cl...

Visitor

Plan Free/Premium Country U.S.   Device LG G6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System android (iOS 10, Android Oreo, Windows 10,etc.)   My Questio...

dakew

Newbie

483 Views

2 replies

0 likes

  • 483 Views
  • 2 replies
  • 0 likes

Google Assistant control not working when device locked

I can't control Spotify with google assistant when my device is locked. I have enabled 'request when locked' in bluetooth settings, voice match, lock screen personal results, relevant notifications etc, full clean re-install, reboot etc. I have been ...

Newbie

I can't control Spotify with google assistant when my device is locked. I have enabled 'request when locked' in bluetooth settings, voice match, lock screen personal results, relevant notifications e...

1006 Views

0 replies

2 likes

  • 1006 Views
  • 0 replies
  • 2 likes

Google and Waze Integration not working

DeviceOneplus 6tOperating SystemAndroid P My Question or IssueNot able to connect to google maps media control and crashes waze when connecting to spotify

Casual Listener

Device Oneplus 6t Operating System Android P   My Question or Issue Not able to connect to google maps media control and crashes waze when connecting to spotify

teknotard

Visitor

2489 Views

8 replies

3 likes

  • 2489 Views
  • 8 replies
  • 3 likes

Songs not on playlist being played

PlanFreeCountryUnited StatesDeviceSamsung Galaxy 8+Operating SystemAndroid 8.0.0 My Question or IssueWhen playing music off a playlist, the android app sometimes starts playing music that is not on the playlist, but falls under "recommended" based on...

Visitor

  Plan Free Country United States Device Samsung Galaxy 8+ Operating System Android 8.0.0   My Question or Issue When playing music off a playlist, the android app sometimes star...

ardacebi

Composer

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song stops after a few seconds

PlanPremiumCountrySwedenDeviceMotorola Moto XOperating SystemAndroid 6.0 MarshmallowMy Question or IssueHi,When I start a playlist my phone can usually play about three songs and then it stops between 7-12 seconds into the song. I've tried restarting...

Casual Listener

Plan Premium Country Sweden Device Motorola Moto X Operating System Android 6.0 Marshmallow My Question or Issue Hi, When I start a playlist my phone can usually play about three songs and ...

yoghurt1

Casual Listener

1455 Views

4 replies

2 likes

  • 1455 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Why is shuffle play ALWAYS default, FORCED?

It is very annoying that one has to first Shuffle play a playlist and then go to the Now Playing and then tap on the shuffle icon to be able to TURN OFF Shuffle and to play the next tracks in order. This is ridiculous because we might be playing the ...

Gig Goer

It is very annoying that one has to first Shuffle play a playlist and then go to the Now Playing and then tap on the shuffle icon to be able to TURN OFF Shuffle and to play the next tracks in order. ...

Kamilahg

Casual Listener

87192 Views

24 replies

25 likes

Shuffle play
  • 87192 Views
  • 24 replies
  • 25 likes

Solved!!Superuser Contribution Android Widget Removal

We’re here to let you know that we are retiring the Spotify Widget for Android this week. We always take retiring features in Spotify very seriously. We’re pouring our energy into new ways of creating the best experience for our users. You can still ...

Moderator

We’re here to let you know that we are retiring the Spotify Widget for Android this week.    We always take retiring features in Spotify very seriously. We’re pouring our energy into ne...

Staff

Moderator

253636 Views

518 replies

25 likes

  • 253636 Views
  • 518 replies
  • 25 likes

Can't follow any artists

PlanPremiumCountryGermany DeviceHuawei Honor 6x Operating SystemAndroid 7.0 My Question or IssueFor about a month my list of artists I follow only contains "suggested artists", which Incidentally are all people i did follow and download their music. ...

Visitor

Plan Premium Country Germany  Device Huawei Honor 6x  Operating System Android 7.0   My Question or Issue For about a month my list of artists I follow only contains "suggest...

baleeds

Regular

388 Views

1 replies

1 likes

  • 388 Views
  • 1 replies
  • 1 likes

[Android][Other] Spotify freezes Sony android tv

Hi there,I've a Sony Bravia X8500F and I use Spotify constantly for hours every day.The issue is that, every day, after few hours of listening, Spotify starts to freeze and then freezes the whole TV, remote doesn't work anymore, I can only unplug the...

Casual Listener

Hi there, I've a Sony Bravia X8500F and I use Spotify constantly for hours every day. The issue is that, every day, after few hours of listening, Spotify starts to freeze and then freezes the whole...

ebsc

Newbie

3417 Views

7 replies

17 likes

Android
Other
  • 3417 Views
  • 7 replies
  • 17 likes

Spotify car connection-- .

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy husband's truck has a Pioneer AVH stereo. I have a Samsung S8. It initially connected fine...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My husb...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Poor song quality - Skipping like a CD

Premium user in Brazil on a Redmi Note 7, Android ofc.I have been having this problem with some particular songs across multiple devices, platforms, accounts and software versions. On said songs, always on the same times, the audio skips (like it wou...

Casual Listener

Premium user in Brazil on a Redmi Note 7, Android ofc. I have been having this problem with some particular songs across multiple devices, platforms, accounts and software versions. On said songs, a...

408 Views

0 replies

0 likes

  • 408 Views
  • 0 replies
  • 0 likes

Cant chose musics when connected to Ps4

PlanFreeCountryBrazilDeviceSamsung Galaxy J7 MetalOperating System?My Question or IssueEvery time i connect my phone to my Ps4 (spotify) i just cant chose the music i want. Every time i need to reinstall the app, login then, at the first time i conne...

Visitor

Plan Free Country Brazil Device Samsung Galaxy J7 Metal Operating System ? My Question or Issue Every time i connect my phone to my Ps4 (spotify) i just cant chose the music i want. Every ti...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes