Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375805 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello everyone. Spotify is very slow on my Samsung Galaxy S8. Opening settings takes longer than 1 minute. Opening my playlists takes more than 30 seconds. Opening a song also takes longer than 30 seconds. If I close Spotify, it will continue to play...
Hello everyone. Spotify is very slow on my Samsung Galaxy S8. Opening settings takes longer than 1 minute. Opening my playlists takes more than 30 seconds. Opening a song also takes longer than 30 se...
Regular
460 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceOnePlus 3TOperating SystemAndroid 9Spotify Version8.5.31.676 IssueStoryline is pushed over the player controls. Reopening the player fixes the issue.The heads-up notification present in the screenshot is not relevant; Q...
Plan Premium Country Germany Device OnePlus 3T Operating System Android 9 Spotify Version 8.5.31.676 Issue Storyline is pushed over the player controls. Reopening the player fixes ...
301 Views
0 replies
0 likes
PlanFree/PremiumCountry Devicegalaxy s10, pcOperating Systemwindows 10 , My Question or IssueIf a list of `liked songs` is downloaded, will it update automaticaly and remove/delete a song when a song is simply unliked?Thanks
Plan Free/Premium Country Device galaxy s10, pc Operating System windows 10 , My Question or Issue If a list of `liked songs` is downloaded, will it update automaticaly and re...
Spotify Legend
540 Views
2 replies
0 likes
PlanFree/PremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndroid version 9 My Question or IssueWhenever I attempt to load up a page, either for an album, playlist, or artist, it takes around 3-5 minutes to load. The is quite annoying, especial...
Plan Free/Premium Country USA Device Samsung Galaxy 8 Operating System Android version 9 My Question or Issue Whenever I attempt to load up a page, either for an album, playlist, or ...
Regular
568 Views
3 replies
1 likes
PlanPremiumCountryFINDeviceOnePlus 7 ProOperating SystemAndroid 10, Oxygen OS 10 My Question or IssueSpotify is offline and won't stay online for more than 5-20 minutes at a time after I reinstall it. I've restarted it, deleted cache, reinstalled it,...
Plan Premium Country FIN Device OnePlus 7 Pro Operating System Android 10, Oxygen OS 10 My Question or Issue Spotify is offline and won't stay online for more than 5-20 minutes at a ...
Not applicable
805 Views
1 replies
1 likes
Premium PlanCountry - South Africa DeviceSamsung J7Operating SystemAndroid My Question or IssueHi thereMy phone app stopped working. It says I am offline.I was able to send a link to my email address to listen for a few hours. This stopped working to...
Premium Plan Country - South Africa Device Samsung J7 Operating System Android My Question or Issue Hi there My phone app stopped working. It says I am offline. I was able to...
284 Views
0 replies
0 likes
PlanPremiumDeviceChromebookOperating SystemChrome OS The phone app is amazing, don't get me wrong, but the fact that the Chrome OS app is literally just the phone app on the computer is ridiculous. The app, although sufficient in its ability to play ...
Plan Premium Device Chromebook Operating System Chrome OS The phone app is amazing, don't get me wrong, but the fact that the Chrome OS app is literally just the phone app on the comput...
449 Views
0 replies
1 likes
PlanPremiumCountryUSDevicePixel 2 XLOperating SystemAndroid 10 My Question or IssueClicking on a song does not play the song but shows the button being pressed. only way to play songs is to add to queue and skip to that song. Tried restarting and re ...
Plan Premium Country US Device Pixel 2 XL Operating System Android 10 My Question or Issue Clicking on a song does not play the song but shows the button being pressed. only way to p...
244 Views
0 replies
0 likes
PlanPremium FamilyCountryGermany DevicePixel 2Operating SystemAndroid 10 My Question or Issue When streaming an album from my phone to a Spotify Connect speaker (Teufel Raumfeld One S 1st Gen), the same song repeats over and over. Sometimes it also s...
Plan Premium Family Country Germany Device Pixel 2 Operating System Android 10 My Question or Issue When streaming an album from my phone to a Spotify Connect sp...
Visitor
769 Views
1 replies
1 likes
There are playlists that I listen to that I'd like to add to my "Liked Songs" tab. I have not seen a way to add every song on the playlist to that tab, the only thing I can do is go though each song one by one and press the "<3" to add it to my Liked...
There are playlists that I listen to that I'd like to add to my "Liked Songs" tab. I have not seen a way to add every song on the playlist to that tab, the only thing I can do is go though each song ...
878 Views
0 replies
1 likes
Hello,I'd like the Spotify app to automatically play music when the app starts (example: the playlist that was played the last time). How to enable this? (Even if I need to install a third-party app! I really need this feature :)) Thanks in advance. ...
Hello, I'd like the Spotify app to automatically play music when the app starts (example: the playlist that was played the last time). How to enable this? (Even if I need to instal...
Casual Listener
577 Views
1 replies
0 likes
PlanPremiumCountryPolandDeviceXiaomi Redmi 6Operating SystemAndroid 9 with MIUI 10.4.4 My Question or IssueLong pressing any song/album/anything (or using the three dot icon) hangs the app.StepsOpen the appNavigate to any album or playlistClick the t...
Plan Premium Country Poland Device Xiaomi Redmi 6 Operating System Android 9 with MIUI 10.4.4 My Question or Issue Long pressing any song/album/anything (or using the three dot icon)...
Community Legend
1038 Views
1 replies
0 likes
Sprint service must be rigorously tested for ad videos and for the sake of sponsors' ROI. Is Sprint ripping off sponsors? It surely seems that way from what I've observed. Are they cutting off ads to play for a much shorter time than normal, or somet...
Sprint service must be rigorously tested for ad videos and for the sake of sponsors' ROI. Is Sprint ripping off sponsors? It surely seems that way from what I've observed. Are they cutting off ...
331 Views
0 replies
0 likes
I think there's something wrong with contents of lyric of a higher place by Adam Levine
I think there's something wrong with contents of lyric of a higher place by Adam Levine
361 Views
0 replies
0 likes
PlanPremiumDeviceNote 8My Question or IssueI used to be able to control Spotify from the pull down banner/notification tray, and it would also be on the lock screen. I've tried uninstalling and reinstalling Spotify, as well as checking all permission...
Plan Premium Device Note 8 My Question or Issue I used to be able to control Spotify from the pull down banner/notification tray, and it would also be on the lock screen. I've tried unin...
Spotify Star
435 Views
1 replies
0 likes
PlanPremium FamilyCountryUK DeviceSony Xperia XZ2Operating SystemAndroid 9 Hi,This is a recent issue.When casting from my phone (Sony Xperia XZ2 on Android 9) Spotify either fails to connect or if it does connect, it plays in teh phone as well as the...
Plan Premium Family Country UK Device Sony Xperia XZ2 Operating System Android 9 Hi, This is a recent issue. When casting from my phone (Sony Xperia XZ2 on Android 9...
431 Views
0 replies
0 likes
PlanPremiumCountryPolandDeviceXiaomi Redmi 7AOperating SystemAndroid 9My Question or IssueOn Spotify Free I could create shortcuts on my home screen (screen 2) by long pressing the Spotify Icon (screen 1). After changing to Premium, the recent listen...
Plan Premium Country Poland Device Xiaomi Redmi 7A Operating System Android 9 My Question or Issue On Spotify Free I could create shortcuts on my home screen (screen 2) by long pressing the ...
Spotify Star
3940 Views
5 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S8 with SD-CardOperating SystemAndroid 9 My Question or IssueI just want to lonk on this thread because I think it got moved in Closed and I still have a problem and new Information to work with. https://...
Plan Premium Country Germany Device Samsung Galaxy S8 with SD-Card Operating System Android 9 My Question or Issue I just want to lonk on this thread because I think it got moved in ...
Spotify Star
1843 Views
5 replies
1 likes
I've set up audio balancing in my system accessibility settings because my AirPods are louder in the left. All other apps work fine, but Spotify refuses to play with the audio balancing that I've set up. It may have something to do with the fact that...
I've set up audio balancing in my system accessibility settings because my AirPods are louder in the left. All other apps work fine, but Spotify refuses to play with the audio balancing that I'v...
Visitor
898 Views
1 replies
2 likes
PlanPremiumCountryUnited StatesDevicePixel 2 XLOperating SystemAndroid 10 My Question or IssueWhen I'm in the car and I request a song via either Alexa or Google Assistant (both of which are on my phone), Spotify will continue playing music even afte...
Plan Premium Country United States Device Pixel 2 XL Operating System Android 10 My Question or Issue When I'm in the car and I request a song via either Alexa or Google Assistant (b...
Regular
1568 Views
2 replies
1 likes
