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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376334 Views

541 replies

34 likes

Account
Free
  • 376334 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7565 Views

0 replies

7 likes

  • 7565 Views
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  • 7 likes

Spotify volume lowers when opening other apps

PlanPremiumCountryUnited statesDeviceSamsung galaxy note 10+Operating SystemAndroid My Question or IssueSo on Spotify on my phone when I open any other apps the volume lowers even though I have sound muted for other apps and it's actually very frustr...

Visitor

  Plan Premium Country United states Device Samsung galaxy note 10+ Operating System Android   My Question or Issue So on Spotify on my phone when I open any other apps the volum...

511 Views

0 replies

0 likes

  • 511 Views
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CANT CONNECT WITH FACEBOOK ACOUNT

I have my spotify account with my current email, and I have my FACEBOOK account with an email account that I used before. However, when I try to connect FACEBOOK in the spotify app, an error occurs and does not connect.I appreciate your help.PlanPrem...

Visitor

I have my spotify account with my current email, and I have my FACEBOOK account with an email account that I used before. However, when I try to connect FACEBOOK in the spotify app, an error occurs a...

270 Views

0 replies

0 likes

  • 270 Views
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Spotify is very slow

Hello everyone. Spotify is very slow on my Samsung Galaxy S8. Opening settings takes longer than 1 minute. Opening my playlists takes more than 30 seconds. Opening a song also takes longer than 30 seconds. If I close Spotify, it will continue to play...

Newbie

Hello everyone. Spotify is very slow on my Samsung Galaxy S8. Opening settings takes longer than 1 minute. Opening my playlists takes more than 30 seconds. Opening a song also takes longer than 30 se...

roslagsfredrik

Regular

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Player UI issue with Storyline and Quick Reply

PlanPremiumCountryGermanyDeviceOnePlus 3TOperating SystemAndroid 9Spotify Version8.5.31.676 IssueStoryline is pushed over the player controls. Reopening the player fixes the issue.The heads-up notification present in the screenshot is not relevant; Q...

Casual Listener

Plan Premium Country Germany Device OnePlus 3T Operating System Android 9 Spotify Version 8.5.31.676   Issue Storyline is pushed over the player controls. Reopening the player fixes ...

302 Views

0 replies

0 likes

  • 302 Views
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Superuser Contribution liked songs (list downloaded)update automaticaly when a song is unliked?

PlanFree/PremiumCountry Devicegalaxy s10, pcOperating Systemwindows 10 , My Question or IssueIf a list of `liked songs` is downloaded, will it update automaticaly and remove/delete a song when a song is simply unliked?Thanks

Casual Listener

Plan Free/Premium Country   Device galaxy s10, pc Operating System windows 10 ,   My Question or Issue If a list of `liked songs` is downloaded, will it update automaticaly and re...

Peter

Spotify Legend

541 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Loading Times on Android

PlanFree/PremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndroid version 9 My Question or IssueWhenever I attempt to load up a page, either for an album, playlist, or artist, it takes around 3-5 minutes to load. The is quite annoying, especial...

Regular

Plan Free/Premium Country USA Device Samsung Galaxy 8 Operating System Android version 9   My Question or Issue Whenever I attempt to load up a page, either for an album, playlist, or ...

xixi743

Regular

569 Views

3 replies

1 likes

  • 569 Views
  • 3 replies
  • 1 likes

Spotify is offline and the problem won't solve

PlanPremiumCountryFINDeviceOnePlus 7 ProOperating SystemAndroid 10, Oxygen OS 10 My Question or IssueSpotify is offline and won't stay online for more than 5-20 minutes at a time after I reinstall it. I've restarted it, deleted cache, reinstalled it,...

Visitor

Plan Premium Country FIN Device OnePlus 7 Pro Operating System Android 10, Oxygen OS 10   My Question or Issue Spotify is offline and won't stay online for more than 5-20 minutes at a ...

user-removed

Not applicable

808 Views

1 replies

1 likes

  • 808 Views
  • 1 replies
  • 1 likes

My phone app has stopped working

Premium PlanCountry - South Africa DeviceSamsung J7Operating SystemAndroid My Question or IssueHi thereMy phone app stopped working. It says I am offline.I was able to send a link to my email address to listen for a few hours. This stopped working to...

Visitor

Premium Plan Country - South Africa   Device Samsung J7 Operating System Android   My Question or Issue Hi there My phone app stopped working. It says I am offline. I was able to...

286 Views

0 replies

0 likes

  • 286 Views
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Chrome OS App is not a sufficient desktop app

PlanPremiumDeviceChromebookOperating SystemChrome OS The phone app is amazing, don't get me wrong, but the fact that the Chrome OS app is literally just the phone app on the computer is ridiculous. The app, although sufficient in its ability to play ...

Visitor

Plan Premium Device Chromebook Operating System Chrome OS   The phone app is amazing, don't get me wrong, but the fact that the Chrome OS app is literally just the phone app on the comput...

450 Views

0 replies

1 likes

  • 450 Views
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  • 1 likes

Clicking on song does not play

PlanPremiumCountryUSDevicePixel 2 XLOperating SystemAndroid 10 My Question or IssueClicking on a song does not play the song but shows the button being pressed. only way to play songs is to add to queue and skip to that song. Tried restarting and re ...

Visitor

Plan Premium Country US Device Pixel 2 XL Operating System Android 10   My Question or Issue Clicking on a song does not play the song but shows the button being pressed. only way to p...

244 Views

0 replies

0 likes

  • 244 Views
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Spotify Connect, streaming from phone, cannot play album only single songs

PlanPremium FamilyCountryGermany DevicePixel 2Operating SystemAndroid 10 My Question or Issue When streaming an album from my phone to a Spotify Connect speaker (Teufel Raumfeld One S 1st Gen), the same song repeats over and over. Sometimes it also s...

Visitor

Plan Premium Family Country Germany   Device Pixel 2 Operating System Android 10   My Question or Issue   When streaming an album from my phone to a Spotify Connect sp...

thiemoe

Visitor

770 Views

1 replies

1 likes

  • 770 Views
  • 1 replies
  • 1 likes

Adding multiple liked songs

There are playlists that I listen to that I'd like to add to my "Liked Songs" tab. I have not seen a way to add every song on the playlist to that tab, the only thing I can do is go though each song one by one and press the "<3" to add it to my Liked...

Visitor

There are playlists that I listen to that I'd like to add to my "Liked Songs" tab. I have not seen a way to add every song on the playlist to that tab, the only thing I can do is go though each song ...

878 Views

0 replies

1 likes

  • 878 Views
  • 0 replies
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[Mobile] Auto play when the app starts

Hello,I'd like the Spotify app to automatically play music when the app starts (example: the playlist that was played the last time). How to enable this? (Even if I need to install a third-party app! I really need this feature :)) Thanks in advance. ...

Casual Listener

Hello, I'd like the Spotify app to automatically play music when the app starts (example: the playlist that was played the last time).   How to enable this?   (Even if I need to instal...

HelloYou782

Casual Listener

579 Views

1 replies

0 likes

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Solved!! [Android] Long pressing or using three-dot menu hangs the app

PlanPremiumCountryPolandDeviceXiaomi Redmi 6Operating SystemAndroid 9 with MIUI 10.4.4 My Question or IssueLong pressing any song/album/anything (or using the three dot icon) hangs the app.StepsOpen the appNavigate to any album or playlistClick the t...

Visitor

Plan Premium Country Poland Device Xiaomi Redmi 6 Operating System Android 9 with MIUI 10.4.4   My Question or Issue Long pressing any song/album/anything (or using the three dot icon)...

Emilia_8

Community Legend

1042 Views

1 replies

0 likes

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  • 1 replies
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[Android][Other] Sprint Service Must Be Tested

Sprint service must be rigorously tested for ad videos and for the sake of sponsors' ROI. Is Sprint ripping off sponsors? It surely seems that way from what I've observed. Are they cutting off ads to play for a much shorter time than normal, or somet...

Newbie

Sprint service must be rigorously tested for ad videos and for the sake of sponsors' ROI. Is Sprint ripping off sponsors?  It surely seems that way from what I've observed. Are they cutting off ...

333 Views

0 replies

0 likes

Android
Other
  • 333 Views
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Controls in notification tray no longer present

PlanPremiumDeviceNote 8My Question or IssueI used to be able to control Spotify from the pull down banner/notification tray, and it would also be on the lock screen. I've tried uninstalling and reinstalling Spotify, as well as checking all permission...

Casual Listener

  Plan Premium Device Note 8 My Question or Issue I used to be able to control Spotify from the pull down banner/notification tray, and it would also be on the lock screen. I've tried unin...

Luan

Spotify Star

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
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When casting, Spotify either fails to connect or plays on the phone AND the cast device

PlanPremium FamilyCountryUK DeviceSony Xperia XZ2Operating SystemAndroid 9 Hi,This is a recent issue.When casting from my phone (Sony Xperia XZ2 on Android 9) Spotify either fails to connect or if it does connect, it plays in teh phone as well as the...

Newbie

  Plan Premium Family Country UK   Device Sony Xperia XZ2 Operating System Android 9   Hi, This is a recent issue. When casting from my phone (Sony Xperia XZ2 on Android 9...

431 Views

0 replies

0 likes

  • 431 Views
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Solved!! Spotify Premium doesn't update recent shortcuts on home screen (Nova Launcher Prime)

PlanPremiumCountryPolandDeviceXiaomi Redmi 7AOperating SystemAndroid 9My Question or IssueOn Spotify Free I could create shortcuts on my home screen (screen 2) by long pressing the Spotify Icon (screen 1). After changing to Premium, the recent listen...

Regular

Plan Premium Country Poland Device Xiaomi Redmi 7A Operating System Android 9 My Question or Issue On Spotify Free I could create shortcuts on my home screen (screen 2) by long pressing the ...

Luan

Spotify Star

3940 Views

5 replies

0 likes

Shortcut
  • 3940 Views
  • 5 replies
  • 0 likes

Offline Songs deleted after reboot

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8 with SD-CardOperating SystemAndroid 9 My Question or IssueI just want to lonk on this thread because I think it got moved in Closed and I still have a problem and new Information to work with. https://...

Music Fan

Plan Premium Country Germany Device Samsung Galaxy S8 with SD-Card Operating System Android 9   My Question or Issue I just want to lonk on this thread because I think it got moved in ...

Luan

Spotify Star

1843 Views

5 replies

1 likes

  • 1843 Views
  • 5 replies
  • 1 likes