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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

116197 Views

27 replies

4 likes

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  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

NormalAverage

Newbie

233758 Views

149 replies

11 likes

Android
autoplay
bluetooth
  • 233758 Views
  • 149 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

593844 Views

79 replies

3 likes

  • 593844 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

487388 Views

580 replies

42 likes

Account
Free
  • 487388 Views
  • 580 replies
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Sound cuts out Playback continues

None of the below information is required. PlanpremiumCountryCanadaDeviceSonim xp8 Andriod 8.1 My Question or IssueHey so for the last couple of weeks I've been having issues while trying to listen to Spotify over a Bluetooth speaker a song will play...

Visitor

None of the below information is required.  Plan premium Country Canada Device Sonim xp8 Andriod 8.1    My Question or Issue Hey so for the last couple of weeks I've been havi...

586 Views

0 replies

0 likes

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  • 0 replies
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Wrapped and podcasts

Premium, android+desktop issue. Why can't I find stats for podcasts from Wrapped? Been listening maybe 5hrs or more per week, so I think it should be enough to count. Tried to look both, app and browser versions.

Visitor

Premium, android+desktop issue.   Why can't I find stats for podcasts from Wrapped? Been listening maybe 5hrs or more per week, so I think it should be enough to count. Tried to look both, app...

544 Views

0 replies

0 likes

podcast
Wrapped 2019
  • 544 Views
  • 0 replies
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Galaxy active2

Im trying to connect to my spotify with my galaxy active2 watch without my phone but it won't allow me to do so it keeps saying can not connect without bluetooth connection PlanFree/PremiumCountryLas vegas nvDeviceGalaxy Active2 watch and galaxy s10+

Visitor

  Im trying to connect to my spotify with my galaxy active2 watch without my phone but it won't allow me to do so it keeps saying can not connect without bluetooth connection  Plan Free/...

473 Views

0 replies

0 likes

  • 473 Views
  • 0 replies
  • 0 likes

Please help: Spotify crashes endlessly.

PlanPremiumCountryEstoniaDeviceS9Operating SystemAndroid 10 Beta So Spotify refuses to work ever since i updated to the android beta on my s9. I have tried everything mentioned in the HELP pages and alot of other things. The result is still the same ...

Visitor

Plan Premium Country Estonia Device S9 Operating System Android 10 Beta   So Spotify refuses to work ever since i updated to the android beta on my s9. I have tried everything mentioned...

711 Views

0 replies

0 likes

10
Android
Crash
Help
Spotify
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Zapping

Bonjour je viens de m'abonner à spotify premium mais je ne peux pas zapper, je suis obligée d'écouter la lecture aléatoire, comment je dois faire pour écouter ce que je veux ? Merci de m'aider

Newbie

Bonjour je viens de m'abonner à spotify premium mais je ne peux pas zapper, je suis obligée d'écouter la lecture aléatoire, comment je dois faire pour écouter ce que je veux ? Merci de m'aider

starry__

Visitor

942 Views

1 replies

0 likes

  • 942 Views
  • 1 replies
  • 0 likes

Spotify changed song by itself

PlanPremiumCountry DeviceXiaomi Mi6Operating SystemAndroid Pie My Question or IssueHi,Today I was listening to some podcast and suddenly, Spotify changed it to random song from my favourites. What could be the reason of that?

Casual Listener

Plan Premium Country   Device Xiaomi Mi6 Operating System Android Pie   My Question or Issue Hi, Today I was listening to some podcast and suddenly, Spotify changed it to random ...

349 Views

0 replies

1 likes

  • 349 Views
  • 0 replies
  • 1 likes

No internet connection available

PlanPremiumDeviceHuaweii P30 ProOperating SystemAndroid My Question or IssueFor around 3 weeks I am getting "No internet connection available" no matter what type of internet connection I have. I belive i tried everything what I could do on my own, y...

Casual Listener

Plan Premium Device Huaweii P30 Pro Operating System Android   My Question or Issue For around 3 weeks I am getting "No internet connection available" no matter what type of internet con...

503 Views

0 replies

2 likes

  • 503 Views
  • 0 replies
  • 2 likes

Need help from Spotify with connection

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsing Galaxy 9. Phone says 'no internet connection'. Have checked the community and see to ch...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Using G...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

No Premium on Android App

PlanPremiumCountryAustriaDeviceSamsung Galaxy S10 My Question or IssueI'm trying the offer Premium 3 months for free. The website in the browser says that I have Premium until February 29th. But in the Android app I'm still a Free user. I have alread...

Casual Listener

Plan Premium Country Austria Device Samsung Galaxy S10   My Question or Issue I'm trying the offer Premium 3 months for free. The website in the browser says that I have Premium until Fe...

sterndjoko

Casual Listener

603 Views

2 replies

0 likes

  • 603 Views
  • 2 replies
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Cannot like or unlike in notification Android

PlanPremiumCountryCanadaDeviceGalaxy S10eOperating SystemAndroid 9, One UI 1.1 My Question or IssuePretty simple, I can't like or unlike songs from the notification control. I can pause and play and skip no problem, just can't like a song unless I go...

Newbie

Plan Premium Country Canada Device Galaxy S10e Operating System Android 9, One UI 1.1   My Question or Issue Pretty simple, I can't like or unlike songs from the notification control. ...

526 Views

0 replies

2 likes

  • 526 Views
  • 0 replies
  • 2 likes

Spotify not giving me the share option for Instagram stories

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9+Operating SystemAndroid Pie My Question or IssueI know the sharing to Instagram stories feature has been available for a year and a half now, but I still can't do it. Logged in to all my apps, con...

Newbie

Plan Premium Country United States Device Samsung Galaxy 9+ Operating System Android Pie   My Question or Issue I know the sharing to Instagram stories feature has been available for a...

574 Views

0 replies

4 likes

  • 574 Views
  • 0 replies
  • 4 likes

Spotify connected to someone else's playlist

PlanPremiumCountrySingaporeDevicePizel 2XLOperating SystemAndroid 10 My Question or IssueWeird issue. I was listening to one of Spotify playlists in the office today and I got the popup to connect to another device so I hit Continue and Spotify annou...

Music Fan

Plan Premium Country Singapore Device Pizel 2XL Operating System Android 10   My Question or Issue Weird issue. I was listening to one of Spotify playlists in the office today and I go...

694 Views

0 replies

0 likes

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No puedo reproducir en el orden correcto

PlanPremiumCountryMexico DeviceMotorola oneOperating System(Android Pie) My Question or IssueHace 2 semanas que intento hacer el filtro en mi biblioteca para poder escuchar las canciones de algún artista en **bleep**, pero al momento de seleccionar a...

Visitor

Plan Premium Country Mexico   Device Motorola one Operating System (Android Pie)   My Question or Issue Hace 2 semanas que intento hacer el filtro en mi biblioteca para poder esc...

693 Views

0 replies

0 likes

  • 693 Views
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Some songs disappear

My Question or IssueHello, the thing is that songs that are not in any playlist disappears when I have no Internet connection, neither my albums or the "Liked Songs" playlist appear despite being downloaded, when I have connection again it reappear b...

Visitor

My Question or Issue Hello, the thing is that songs that are not in any playlist disappears when I have no Internet connection, neither my albums or the "Liked Songs" playlist appear despite being d...

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
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I Can't share songs on IG stories or Facebook

Today I want to share songs on IG stories or Facebook but the app crashesPlan PremiumCountryItaly DeviceSamsung Galaxy 9Operating System Android 8.0.0 My Question or Issue

Regular

Today I want to share songs on IG stories or Facebook but the app crashes Plan  Premium Country Italy   Device Samsung Galaxy 9 Operating System  Android 8.0.0   My Que...

PeteHaase

Music Fan

10479 Views

18 replies

0 likes

  • 10479 Views
  • 18 replies
  • 0 likes

Spotify keeps stopping while track is playing, tried all suggestions to no avail!

PlanPremium (Family)CountrySwedenDeviceSamsung S9, My Question or IssueSaturday 30 November 2019 around 22:45 pm I was walking listening to Spotify and I noticed it kept on stopping. I kept on clicking on play button on my bluetooth headphones but it...

Casual Listener

Plan Premium (Family) Country Sweden Device Samsung S9,  My Question or Issue Saturday 30 November 2019 around 22:45 pm I was walking listening to Spotify and I noticed it kept on stoppin...

1016 Views

0 replies

0 likes

  • 1016 Views
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Saved songs don't show in Library (Your Music)

PlanremiumCountryOmanDeviceLG G7Operating SystemAndroid Oreo My Question or IssueSongs I save or "+" do not show under albums, artists, or anywhere else in my music. The only place they appear on is under the auto playlist "liked songs".Tried re-logg...

Newbie

Plan remium Country Oman Device LG G7 Operating System Android Oreo   My Question or Issue Songs I save or "+" do not show under albums, artists, or anywhere else in my music. The...

ranamihir

Casual Listener

681 Views

1 replies

1 likes

  • 681 Views
  • 1 replies
  • 1 likes

'Spotify keeps stopping' error message Samsung S10

I have a Samsung S10 and when I tried to open the app this morning it immediately crashed and I keep getting an error message of 'spotify keeps stopping'The screen disappears almost immediately when trying to open but I can briefly see the 'disc almo...

Visitor

I have a Samsung S10 and when I tried to open the app this morning it immediately crashed and I keep getting an error message of 'spotify keeps stopping' The screen disappears almost immediately whe...

686 Views

0 replies

0 likes

  • 686 Views
  • 0 replies
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Lockscreen widget doesn't work on Samsung Galaxy S8

DeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueWhen I try to skip a song on the lockscreen widget, it only lets me skip one song and then it just keeps repeating the current song when I try it again, so I have to unlock my phone...

Newbie

Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue When I try to skip a song on the lockscreen widget, it only lets me skip one song and then it just keeps repeatin...

494 Views

0 replies

0 likes

  • 494 Views
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Spotify Connect not working on Android, iOS en macOS is working fine

Hi, using Spotify on Apple TV. Works great.Now want to use my Android app as a remote. The device is visible, but not able to connect. When i do it with Spotify on macOS or iOS it works great on my wifi. When it is playing (by using iOS or macOS) as ...

Visitor

Hi, using Spotify on Apple TV. Works great. Now want to use my Android app as a remote. The device is visible, but not able to connect. When i do it with Spotify on macOS or iOS it works great on my...

544 Views

0 replies

0 likes

  • 544 Views
  • 0 replies
  • 0 likes