Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFreeCountryBrazilDeviceSamsung Galaxy J7 MetalOperating System?My Question or IssueEvery time i connect my phone to my Ps4 (spotify) i just cant chose the music i want. Every time i need to reinstall the app, login then, at the first time i conne...
Plan Free Country Brazil Device Samsung Galaxy J7 Metal Operating System ? My Question or Issue Every time i connect my phone to my Ps4 (spotify) i just cant chose the music i want. Every ti...
295 Views
0 replies
0 likes
PlanPremiumCountry BelguimDeviceSamsung s7Operating SystemAndroid Oreo My Question or IssueI can't play the song oreo on my phone or anything als it displaying like a gray bar and i cant press it
Plan Premium Country Belguim Device Samsung s7 Operating System Android Oreo My Question or Issue I can't play the song oreo on my phone or anything als it displaying lik...
Community Legend
12485 Views
3 replies
23 likes
PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid 9 My Question or IssueMy downloads get deleted everyday and today I clocked it , I had set the download option " on " fr my liked songs playlist and somehow everyday for like the past 5 ...
Plan Premium Country India Device Samsung M30 Operating System Android 9 My Question or Issue My downloads get deleted everyday and today I clocked it , I had set the download option...
Community Legend
1718 Views
3 replies
1 likes
PlanPremiumCountryGermanyDevice(Xiaomi MiA1)Operating System(Android P) My Question or IssueThe search for songs/artists inside a playlist is now in the three-point-menu only. Some versions ago, search was usable by pulling down the playlist. This op...
Plan Premium Country Germany Device (Xiaomi MiA1) Operating System (Android P) My Question or Issue The search for songs/artists inside a playlist is now in the three-point-menu only...
Composer
452 Views
1 replies
0 likes
PlanPremiumCountryGermanyDevice(Xiaomi MiA1)Operating System(Android P) My Question or IssueDidn't use the Bluetooth Connection with Spotify lately but right now, after successful pairing with a BT Speaker, Spotify is switching audio to that speaker....
Plan Premium Country Germany Device (Xiaomi MiA1) Operating System (Android P) My Question or Issue Didn't use the Bluetooth Connection with Spotify lately but right now, after succe...
324 Views
0 replies
0 likes
Hi, I use my Andoid phone in my car via Android Auto Google Pixel 3aXLAndrid version 9Spotify version 8.5.17.676 Vauxhall Astra - Unit R4.0 HW version: E2SW versiom: IP25.1.1(1.25.1.10)AIPL version: 1.0.0.0 The volume on Spotify is very low. Other mu...
Hi, I use my Andoid phone in my car via Android Auto Google Pixel 3aXL Andrid version 9 Spotify version 8.5.17.676 Vauxhall Astra - Unit R4.0 HW versio...
Regular
19414 Views
19 replies
4 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDas passiert immer wieder, zwar nicht oft, aber sehr nervig, dass wenn ich eine App öffne Spo...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Das pas...
Community Legend
12845 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S9 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhenever I search for a song or artist I get an error message saying "oops something went wrong, try again later" .... but thi...
Plan Premium Country UK Device Samsung Galaxy S9 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Whenever I search for a song or artist I get ...
Community Legend
671 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceGalaxy s10Operating Android Oreo My Question or IssueHavnt used my account f oir a little while, to my horror when i did , I seem to no longer be slbe to veiw my music library in song title list. I have,a large amount...
Plan Premium Country Australia Device Galaxy s10 Operating Android Oreo My Question or Issue Havnt used my account f oir a little while, to my horror when i did ,...
Spotify Legend
853 Views
3 replies
1 likes
PlanPremiumCountryChile DeviceNokia 3Operating SystemAndroid My Question or IssueSi no estoy conectado a internet no se reproducen las canciones que tengo descargadas salvo algunas de las más recientes, otras ni siquiera aparecen guardadas, aparecen ...
Plan Premium Country Chile Device Nokia 3 Operating System Android My Question or Issue Si no estoy conectado a internet no se reproducen las canciones que tengo descar...
Regular
357 Views
1 replies
1 likes
PlanPremiumCountryEl Salvador DeviceHuawei Y7 2019Operating System(Android Oreo My Question or IssueTengo una problema desde hace tiempo que la app de Android no muestra carátulas usando datos móviles, con el WiFi no tengo problemas las carga todas, ...
Plan Premium Country El Salvador Device Huawei Y7 2019 Operating System (Android Oreo My Question or Issue Tengo una problema desde hace tiempo que la app de Andro...
482 Views
0 replies
0 likes
PlanPremiumCountryUnited States DeviceSamsung Galaxy S10EOperating SystemAndroid My Question or IssueI have seen other posts on this forum with the same issue but with no answers to them, and I am having the exact same issue. My issue is that my musi...
Plan Premium Country United States Device Samsung Galaxy S10E Operating System Android My Question or Issue I have seen other posts on this forum with the same issue but with n...
Spotify Legend
5672 Views
4 replies
2 likes
Hola, tengo un Xiaomi note 7 y cuando estoy escuchando Spotify atraves de mi TV por medio de la pantalla duplicada del celular, las canciones dejan de sonar en la tele y se escuchan en el celular cuando éste se bloquea; cómo hago para que sigan sonan...
Hola, tengo un Xiaomi note 7 y cuando estoy escuchando Spotify atraves de mi TV por medio de la pantalla duplicada del celular, las canciones dejan de sonar en la tele y se escuchan en el celular cua...
543 Views
0 replies
0 likes
Spotify on Android used to have a feature where you could search a playlist for keywords (just like on the Windows app) at the top of the playlist.It used to be an excellent, convenient feature to find songs or manually sort by albums or artists. Pla...
Spotify on Android used to have a feature where you could search a playlist for keywords (just like on the Windows app) at the top of the playlist. It used to be an excellent, convenient feature to ...
Spotify Star
455 Views
1 replies
0 likes
Is it possible to set a podcast as alarm clock trough the default android app? Currently I can only choose between 3 podcasts (The Daily, The outline world dispatch and the daily zeitgeist), but when I search for another podcast (specifically I want ...
Is it possible to set a podcast as alarm clock trough the default android app? Currently I can only choose between 3 podcasts (The Daily, The outline world dispatch and the daily zeitgeist), but when...
Visitor
5690 Views
1 replies
11 likes
the sound is normal when I play the music first but then the sound decreases please helpPlanPremiumCountry Turkey DeviceXiaomi mi 8 SEOperating SystemAndroid My Question or IssueSound issue
the sound is normal when I play the music first but then the sound decreases please help Plan Premium Country Turkey Device Xiaomi mi 8 SE Operating System Android My Q...
Casual Listener
286 Views
1 replies
0 likes
PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy S9Operating SystemAndroid version 9 My Question or IssueWhen my screen is off, there is a very random and unpredictable issue where the music suddenly stops playing. Generally it doesn't restart until...
Plan Premium Country Switzerland Device Samsung Galaxy S9 Operating System Android version 9 My Question or Issue When my screen is off, there is a very random and unpredictable issu...
Casual Listener
9391 Views
15 replies
3 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Oreo My IssueWhen I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap the play button, it turns into a pause button, and it will sit there for a minut...
Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android Oreo My Issue When I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap...
Casual Listener
2145 Views
2 replies
0 likes
PlanPremiumCountryAustraliaDeviceGoogle Pixel 3Operating SystemAndroid v9 My Question or IssueWhen playing from Andriod Auto, selecting a saved album the tracks start playing in alphabetical order, not the album order and from what I can tell it star...
Plan Premium Country Australia Device Google Pixel 3 Operating System Android v9 My Question or Issue When playing from Andriod Auto, selecting a saved album the tracks start playing...
Visitor
3598 Views
10 replies
7 likes
