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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375732 Views

541 replies

34 likes

Account
Free
  • 375732 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7537 Views

0 replies

7 likes

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  • 7 likes

Sort/Filter no longer available

PlanFreeCountry Device(Samsung Galaxy J7)Operating System(Android 8.1.0) My Question or IssueThe other day I was able to change the order of songs in a playlist, but after Spotify updated I could no longer do it. How do I fix this?

Casual Listener

Plan Free Country   Device (Samsung Galaxy J7) Operating System (Android 8.1.0)   My Question or Issue The other day I was able to change the order of songs in a playlist, but aft...

shredder002

Casual Listener

413 Views

2 replies

0 likes

  • 413 Views
  • 2 replies
  • 0 likes

Local files

PlanPremiumCountryPortugalDeviceHuawei P10 LiteOperating SystemAndroid 8 My Question or IssueHello. I can't add local files to play in Spotify. Adding local files option is not available. Help me.

Roadie

Plan Premium Country Portugal Device Huawei P10 Lite Operating System Android 8   My Question or Issue Hello. I can't add local files to play in Spotify. Adding local files option is n...

osornios

Spotify Star

586 Views

1 replies

0 likes

  • 586 Views
  • 1 replies
  • 0 likes

Spotify stops playback, requires reconnection

I use spotify on a Samsung Galaxy s9, and since the last update spotify will randomly stop playback and i have to turn off and on wifi/mobile data for it to start working again. I have a few friends experiencing the same issue.

Newbie

I use spotify on a Samsung Galaxy s9, and since the last update spotify will randomly stop playback and i have to turn off and on wifi/mobile data for it to start working again. I have a few friends ...

341 Views

0 replies

2 likes

  • 341 Views
  • 0 replies
  • 2 likes

Android/Samsung power management

Spotify was the first but the competition is more than emerging. You need to solve this. I am a premium accountSpotify randomly quits working in my phone. I'm a computer scientist so I know exactly what's happening. It has everything to do with andro...

Casual Listener

Spotify was the first but the competition is more than emerging. You need to solve this.  I am a premium account Spotify randomly quits working in my phone.  I'm a computer scientist so ...

400 Views

0 replies

0 likes

Android
power management
  • 400 Views
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  • 0 likes

Why is this app so HORRIBLY SLOW???

PlanPremiumCountryBrazilDeviceMoto X PlayOperating SystemAndroid 7.1.2 Nougat My Question or IssueI can't wrap my head around how HORRIBLE the Android app is. It takes AN ETERNITY to do ANYTHING in it, including playing/pausing songs, downloading, se...

Casual Listener

Plan Premium Country Brazil Device Moto X Play Operating System Android 7.1.2 Nougat   My Question or Issue I can't wrap my head around how HORRIBLE the Android app is. It takes AN ETE...

434 Views

0 replies

2 likes

  • 434 Views
  • 0 replies
  • 2 likes

I can't share music

PlanPremiumCountryBrazilDeviceXiaomi Redmi 6Operating SystemAndroid Pie My Question or IssueTouching the three dots stops the application and no longer responds

Casual Listener

Plan Premium Country Brazil Device Xiaomi Redmi 6 Operating System Android Pie   My Question or Issue Touching the three dots stops the application and no longer responds

Luan

Spotify Star

494 Views

3 replies

0 likes

  • 494 Views
  • 3 replies
  • 0 likes

Playback will not launch in geolcations where phone is unlocked

PlanFamily PremiumCountryUSDeviceOnePlus 7 Pro Model GM1915Operating SystemAndroid 9Oxygen OS 9.5.11GM31CBSpotify Version 8.5.30.579My Question or IssueI've noticed playback in my car does not function at work or at home. My first thought was low str...

Casual Listener

Plan Family Premium Country US Device OnePlus 7 Pro Model GM1915 Operating System Android 9 Oxygen OS 9.5.11GM31CB Spotify Version 8.5.30.579 My Question or Issue I've noticed playback in ...

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
  • 0 likes

Shuffle all offline music

PlanPremiumCountryCzech republicDeviceHonor 9Operating SystemAndroid 9 My Question or IssueI just migrated from Deezer and during 3 days I was not able to find such a basic function like shuffle all offline music. Can somebody please give me some hin...

Newbie

Plan Premium Country Czech republic Device Honor 9 Operating System Android 9   My Question or Issue I just migrated from Deezer and during 3 days I was not able to find such a basic f...

Luan

Spotify Star

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Solved!! Paste into search no longer working

PlanPremiumCountryUKDeviceSony XZ3Operating SystemAndroid 10 My Question or Issue When attempting pasting into the search bar on the Android app, it comes up with "Autofill" rather than "Paste". If I choose this, I'm given a choice of various saved p...

Casual Listener

Plan Premium Country UK Device Sony XZ3 Operating System Android 10   My Question or Issue   When attempting pasting into the search bar on the Android app, it comes up with "Aut...

Luan

Spotify Star

620 Views

1 replies

0 likes

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  • 1 replies
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Spotify crashing anytime I click on menu icon

premium, usa DeviceUMIDIGI A5proOperating SystemAndroid Version 9 My Question or Issue:Anytime I click on the 3 vertical periods...To access options like add to playlist or go to artist page, spotify crashes. Its been this

Visitor

premium, usa   Device UMIDIGI  A5pro Operating System Android Version 9   My Question or Issue: Anytime I click on the 3 vertical periods . . . To access options like add ...

Luan

Spotify Star

594 Views

1 replies

0 likes

  • 594 Views
  • 1 replies
  • 0 likes

I can't log in on andriod tv

I need help, I installed/re-installed spotify on you andriod tv details below I can't get the pin to pair an I also cannot log in with my email and password. I'm really running out of ideas When I try and start my phone to pair it that way, it detect...

Visitor

I need help, I installed/re-installed spotify on you andriod tv details below   I can't get the pin to pair an I also cannot log in with my email and password.   I'm really running out ...

474 Views

0 replies

0 likes

  • 474 Views
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  • 0 likes

voice search in galaxy watch active 2 doesn´t works in standalone mode

PlanpremiumCountryMexicoDevicegalaxy watch active 2Operating Systemtizen 4.0.0.7 My Question or Issuehi, does anyone know why my galaxy watch active 2 voice search don´t works when im in standalone mode?? . when i pick SEARCH the watch says ¨tap and ...

Visitor

Plan premium Country Mexico Device galaxy watch active 2 Operating System tizen 4.0.0.7   My Question or Issue hi, does anyone know why my galaxy watch active 2 voice search don´t work...

857 Views

0 replies

0 likes

galaxy watch active 2
Voice Search
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Spotify Stops Randomly

Plan: PremiumCountry: USA DeviceNote10+Operating SystemAndroid Spotify stops randomly on both my phone and my wife's phone. Ive searched the issue but none of the fixes are helping. This started about a week ago I think. I will be streaming to my chr...

Casual Listener

  Plan: Premium Country: USA   Device Note10+ Operating System Android   Spotify stops randomly on both my phone and my wife's phone. Ive searched the issue but none of t...

NetGurl84

Casual Listener

1818 Views

2 replies

1 likes

  • 1818 Views
  • 2 replies
  • 1 likes

Downloaded music deleted after some minutes

PlanPremium FamilyCountryGermanyDeviceHuawei P9 / Honor 5COperating System(Android 7/8/9) My Question or IssueHi, i've a Problem with one of the accounts of my family premium pack.If the account download some music it is marked as downloaded. After s...

Newbie

Plan Premium Family Country Germany Device Huawei P9 / Honor 5C Operating System (Android 7/8/9)   My Question or Issue Hi,    i've a Problem with one of the accounts of my...

Luan

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Deleting a song is now a pain in the **bleep**

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBefore the new update, I could easily delete a song while it was playing. I could just edit t...

Music Fan

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Before ...

ardacebi

Composer

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

New Update Ruins Chromebook Android App - Must have premium to play?

PlanFreeCountryUSDeviceChromebook, Android, Web Player My Question or IssueThe new Spotify update requires me to have premium to play the android app without shuffle play, when this was never the case previously and I was able to play any song I want...

Casual Listener

Plan Free Country US Device Chromebook, Android, Web Player   My Question or Issue The new Spotify update requires me to have premium to play the android app without shuffle play, when t...

ardacebi

Composer

681 Views

1 replies

2 likes

  • 681 Views
  • 1 replies
  • 2 likes

Notification Tray Issues

PlanPremiumCountryUS DeviceSamsung Galaxy S10+ Operating SystemAndroid 9.0One UI 1.1 My Question or IssueThe heart icon or dislike in the notification drawer no longer works. It doesn't add the song to my library, nor it like or dislike the song.

Visitor

Plan Premium Country US   Device Samsung Galaxy S10+   Operating System Android 9.0 One UI 1.1   My Question or Issue The heart icon or dislike in the notification drawer ...

ardacebi

Composer

716 Views

1 replies

1 likes

  • 716 Views
  • 1 replies
  • 1 likes

Music regularly stops playback when listening to downloaded tracks

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueWhen playing downloaded tracks from my likes songs playlist it will randomly pause song for 2-20 seconds. Happens every time I try to listen to music. My ap...

Visitor

Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue When playing downloaded tracks from my likes songs playlist it will randomly pau...

ardacebi

Composer

1110 Views

1 replies

0 likes

  • 1110 Views
  • 1 replies
  • 0 likes

Spotify start pausing at random times when it's on standby (Samsung Galaxy s8)

As the title states, Spotify pauses at completely random times when on standby. It doesn't pause immediately when I turn my phone off and sometimes it doesn't pause at all. The moment turn on my phone (I don't even have to unlock it) it immediately s...

Newbie

As the title states, Spotify pauses at completely random times when on standby. It doesn't pause immediately when I turn my phone off and sometimes it doesn't pause at all. The moment turn on my phon...

ardacebi

Composer

1483 Views

1 replies

0 likes

  • 1483 Views
  • 1 replies
  • 0 likes

Offline Content order

PlanPremiumCountryGermanyDeviceSony Xperia Xz2 CompactOperating SystemAndroid 9App Version8.5.29. 828 My Question or IssueHey Guys,the order of my downloaded playlists and albums in offline mode switched from top to bottom. So it shows all artists fr...

Visitor

Plan Premium Country Germany Device Sony Xperia Xz2 Compact Operating System Android 9 App Version 8.5.29. 828   My Question or Issue Hey Guys, the order of my downloaded playlists ...

ardacebi

Composer

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes