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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5910 Views

0 replies

7 likes

  • 5910 Views
  • 0 replies
  • 7 likes

Loudness normalisation on previews

PlanFreeCountryUnited KingdomDeviceSamsung Galaxy Note IIIOperating SystemAndroid 5.0 My Question or IssueWhy is there no loudness normalisation when previewing a track. I also noticed there is no loudness normalisation at all on the web version of S...

Newbie

Plan Free Country United Kingdom Device Samsung Galaxy Note III Operating System Android 5.0   My Question or Issue Why is there no loudness normalisation when previewing a track. I al...

404 Views

0 replies

0 likes

Android
Desktop
loudness normalisation
  • 404 Views
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Play all artists songs in historical order

PlanPremiumCountryCZ DeviceRedmi 5Operating SystemAndroid Nougat My Question or IssueAfter searching internet for solve of this issue I still have no idea how to do it. I SIMPLY want to add ALL artist songs to queue in historical order on Android.Whe...

Visitor

Plan Premium Country CZ   Device Redmi 5 Operating System Android Nougat   My Question or Issue After searching internet for solve of this issue I still have no idea how to ...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Specific local files song not playing on phone

PlanPremiumCountryGermanyDeviceSamsung Galaxy A5 / ComputerOperating SystemAndroid 8.0.0 / Windows 10 My Question or IssueI created a playlist of different songs from Spotify itself and Locals Files of my Computer, while most of them work perfectly f...

Visitor

Plan Premium Country Germany Device Samsung Galaxy A5 / Computer Operating System Android 8.0.0 / Windows 10   My Question or Issue I created a playlist of different songs from Spotify...

237 Views

0 replies

0 likes

  • 237 Views
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Solved!!Superuser Contribution Notification widget like button issues

I'm using premium on the latest Android P on a Pixel. The like button in the notification widget does not match the state in the app. E.g. If a song is playing that I have already liked, in the app it shows the solid heart as it should, but in the no...

Visitor

I'm using premium on the latest Android P on a Pixel.   The like button in the notification widget does not match the state in the app. E.g. If a song is playing that I have already liked, in ...

Peter

Spotify Legend

5670 Views

12 replies

13 likes

  • 5670 Views
  • 12 replies
  • 13 likes

Superuser Contribution Storage keeps changing from SD Card to Device Storage

PlanPremiumCountryBrazilDeviceSamsung Galaxy S8 PlusOperating SystemAndroid Pie My Question or IssueEvery week in a random night my Spotify app simply changes the storage location from the SD Card to the Device Storage. I already tried reinstalling t...

Visitor

Plan Premium Country Brazil Device Samsung Galaxy S8 Plus Operating System Android Pie   My Question or Issue Every week in a random night my Spotify app simply changes the storage loc...

OmerLevy

Music Fan

925 Views

2 replies

1 likes

Offline download
storage issues
Storage on sd card
  • 925 Views
  • 2 replies
  • 1 likes

Superuser Contribution Home screen is blank

PlanPremiumCountryIndiaDeviceSamsung Galaxy 9 PlusOperating SystemAndroid 9.0 My Question or IssueThe home screen of the Spotify App is completely blank except the settings icon. The other tabs - Search and Your Library are fully functional. I've alr...

Visitor

Plan Premium Country India Device Samsung Galaxy 9 Plus Operating System Android 9.0   My Question or Issue The home screen of the Spotify App is completely blank except the settings i...

Ivan

Spotify Legend

1036 Views

7 replies

4 likes

  • 1036 Views
  • 7 replies
  • 4 likes

Return to Playing Song on Album or Artist Page

PlanPremiumCountryU.S.Device(Google Pixel 3 XL)Operating System(Android Pie) My Question or IssueWhen I am playing a song, I go to the now playing page (the album art page that can be pulled up by pushing the bottom of the page). If I go back to the ...

Casual Listener

Plan Premium Country U.S. Device (Google Pixel 3 XL) Operating System (Android Pie)   My Question or Issue When I am playing a song, I go to the now playing page (the album art page th...

279 Views

0 replies

0 likes

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Superuser Contribution Music Briefly Stopping and Resuming ~9 Seconds

PlanFreeCountryUSDeviceSamsung C101(Also Webplayer)Operating SystemAndroid 4.4.2 Jelly Bean (ChromeOS) My Question or IssueAbout a couple months ago I started to have issues with my phone stopping music around the ninth second of each song, but it wa...

Visitor

Plan Free Country US Device Samsung C101 (Also Webplayer) Operating System Android 4.4.2 Jelly Bean  (ChromeOS)      My Question or Issue About a couple months ago I ...

Petya

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing after screen dims - S10 Galaxy

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

15060 Views

7 replies

1 likes

  • 15060 Views
  • 7 replies
  • 1 likes

Superuser Contribution app downloads go to intern memory instead of SD memory

PlanPremiumCountryBoliviaDeviceHuawei p20 lite model: ANE-LX3Operating SystemAndroid 9 My Question or IssueI recently bought an SD memory card because I didn't have any more space in the internal storage and I download more than 5 thousand songs beca...

Visitor

Plan Premium Country Bolivia Device Huawei p20 lite  model: ANE-LX3 Operating System Android 9   My Question or Issue I recently bought an SD memory card because I didn't have an...

Petya

Community Legend

800 Views

1 replies

0 likes

  • 800 Views
  • 1 replies
  • 0 likes

Cannot run on Samsung A40

PlanPremiumCountryCzech RepublicDeviceSamsung A40Operating SystemAndroid OreoMy Question or IssueHi,Spotify app cannot run in last few weeks on my phone. It keeps logging in but nothing happens. It only log and work in airplane mode (offline). I trie...

Casual Listener

Plan Premium Country Czech Republic Device Samsung A40 Operating System Android Oreo My Question or Issue Hi, Spotify app cannot run in last few weeks on my phone. It keeps logging in ...

Phayes71

Casual Listener

1860 Views

8 replies

0 likes

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  • 8 replies
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Selecting song from web player while playing on Android device plays wrong track

BUG: Selecting a song on the webplayer to play on phone plays the wrong songHow to reproduce:Have spotify open on you phone and in a webplayer.Have the playback device set to your phone.Go to a playlist that has unplayable songs. For example the play...

Visitor

BUG: Selecting a song on the webplayer to play on phone plays the wrong song How to reproduce: Have spotify open on you phone and in a webplayer. Have the playback device set to your phone. Go to...

231 Views

0 replies

0 likes

  • 231 Views
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Superuser Contribution Smart Lock & This Email and Password combination is incorrect

I have been using spotify on my desktop & on my phone (Moto x⁴) for months now without issue, now all of a sudden I seem to have one after another. I tried to open spotify today on my phone and for some reason it had a blue banner at the bottom that ...

Visitor

I have been using spotify on my desktop & on my phone (Moto x⁴) for months now without issue, now all of a sudden I seem to have one after another.   I tried to open spotify today on ...

adrifebri

Visitor

4951 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Home page is blank for days

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I've been having issues for days now the home page is blank what to do I've paid for prem...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Katerina

Spotify Legend

1732 Views

6 replies

1 likes

  • 1732 Views
  • 6 replies
  • 1 likes

Superuser Contribution Black Home Screen - Abruptly

PlanPremiumCountryIndiaDeviceAsus Rog PhoneOperating SystemAndroid Oreo My Question or Issue My home screen went blank abruptly while I was playing songs. While search and your library works well. I cant see my daily mix and other playlists.I cleared...

Visitor

    Plan Premium Country India Device Asus Rog Phone Operating System Android Oreo   My Question or Issue   My home screen went blank abruptly while I was playin...

Petya

Community Legend

1671 Views

1 replies

1 likes

  • 1671 Views
  • 1 replies
  • 1 likes

Superuser Contribution App freezes every few songs

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueThe spotify app on my Samsung Galaxy S9 freezes about every 2 to 3 songs, usually in the middle of a song. When I open the app, the song appears to be playing ...

Visitor

Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue The spotify app on my Samsung Galaxy S9 freezes about every 2 to 3 songs, usually i...

Petya

Community Legend

613 Views

1 replies

0 likes

Freezing
pauses
  • 613 Views
  • 1 replies
  • 0 likes

Behind the Lyrics freezes over my controls!

PlanPremiumCountryUnited Kingdom DeviceSamsung Galaxy A3Operating SystemAndroid 7.0 My Question or IssueHi, if a song has "behind the lyrics" the manner always comes over the controls. I cannot even see the controls. This means I cannot easily play/p...

Visitor

Plan Premium Country United Kingdom   Device Samsung Galaxy A3 Operating System Android 7.0   My Question or Issue Hi, if a song has "behind the lyrics" the  manner always c...

user-removed

Not applicable

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Spotify pauses randomly

PlanPremiumCountryBG DeviceHuawei P20 ProOperating SystemAndroid My Question or IssueSpotify pauses randomly. Sometimes even after I press "Play". It happens 2-3 times in a row and then the problem dissapears for a while. Any suggestions? So far I ha...

Casual Listener

Plan Premium Country BG   Device Huawei P20 Pro Operating System Android   My Question or Issue Spotify pauses randomly. Sometimes even after I press "Play". It happens 2-3 times...

fixxxerът

Casual Listener

773 Views

1 replies

0 likes

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  • 1 replies
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Spotify freezes phone while using remote function

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 8.0 My Question or IssueWhenever I try to use the remote function, to control Spotify on my PC with my phone, it'll eventually freeze completely. Not just the app but the en...

Visitor

Plan Premium Country Germany Device Samsung Galaxy S7 Edge Operating System Android 8.0   My Question or Issue Whenever I try to use the remote function, to control Spotify on my PC wi...

268 Views

0 replies

0 likes

  • 268 Views
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Speaker Group (multiroom speakers) functionality gone

PlanPremiumCountryDenmark DeviceSamsung Galaxy S10EOperating SystemAndroid 9 My Question or IssueI can't Chromecast to a speaker group I created in the Google Home app for my 2 JBL Playlist wifi speakers. I used to be able do this from Spotify, to pl...

Newbie

Plan Premium Country Denmark  Device Samsung Galaxy S10E Operating System Android 9   My Question or Issue I can't Chromecast to a speaker group I created in the Google Home app f...

1174 Views

0 replies

1 likes

  • 1174 Views
  • 0 replies
  • 1 likes