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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Spotify Mobile not playing when I hit "play"

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Oreo My IssueWhen I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap the play button, it turns into a pause button, and it will sit there for a minut...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android Oreo   My Issue When I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap...

laceyfails

Casual Listener

2162 Views

2 replies

0 likes

Android
android oreo
Galaxy S9
Premium
Troubleshooting
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Solved!! Android Auto albums playing in alphabetical order

PlanPremiumCountryAustraliaDeviceGoogle Pixel 3Operating SystemAndroid v9 My Question or IssueWhen playing from Andriod Auto, selecting a saved album the tracks start playing in alphabetical order, not the album order and from what I can tell it star...

Regular

Plan Premium Country Australia Device Google Pixel 3 Operating System Android v9   My Question or Issue When playing from Andriod Auto, selecting a saved album the tracks start playing...

PF93

Visitor

3648 Views

10 replies

7 likes

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  • 10 replies
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Samsung gear fit 2: Offline mode won't allow shuffle

PlanPremiumDeviceSamsung Gear Fit 2Operating SystemAndroid My Question or IssueI'm using the Samsung gear fit 2 in combination with the Spotify app. Once the app (on the gear) is in offline mode, it won't allow me to play songs in a downloaded playli...

Visitor

Plan Premium Device Samsung Gear Fit 2 Operating System Android   My Question or Issue I'm using the Samsung gear fit 2 in combination with the Spotify app.   Once the app (on the...

414 Views

0 replies

0 likes

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Unwanted tracks appearing in Play Queue

Plan - PremiumCountry - UKDevice - Pixel XLOperating System - Android 9 - Pie My Question or IssueWhen I start using the Spotify app, the same set of songs keep on appearing in my Play Queue (screenshot attached). I haven't added them, and even if I ...

Regular

Plan - Premium Country - UK Device - Pixel XL Operating System - Android 9 - Pie   My Question or Issue When I start using the Spotify app, the same set of songs keep on appearing in my Pl...

411 Views

0 replies

0 likes

Play queue
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Solved!! Lock screen/scrubbing feature?

PlanPremiumCountryUSDeviceGalaxy s10eOperating System My Question or IssueIs spotify planning on coming out with the feature to let me scrub/scroll through certain parts of a song on the lock screen? Like Apple Music does on iphones? I feel this feat...

Casual Listener

Plan Premium Country US Device Galaxy s10e Operating System     My Question or Issue Is spotify planning on coming out with the feature to let me scrub/scroll through certain part...

ardacebi

Composer

2607 Views

1 replies

0 likes

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Solved!! unplayable recommended albums/artists/songs

PlanPremiumCountryUnited States of AmericaDevicePixel 3aOperating SystemAndroid whatever comes with 3a My Question or IssueSometimes I scroll down. When I do, sometimes there are albums I want to check out. But sometimes, those albums are 100% unplay...

Visitor

Plan Premium Country United States of America Device Pixel 3a Operating System Android whatever comes with 3a   My Question or Issue Sometimes I scroll down. When I do, sometimes there...

ardacebi

Composer

912 Views

1 replies

0 likes

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Superuser Contribution Music pauses while phone is closed.

PlanFamily/PremiumCountryUSDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueThe music will continue to play while my phone is open. Once I close the phone songs will play for 30 seconds tops then pause for minutes at a time. Onc...

Casual Listener

Plan Family/Premium Country US Device Samsung Galaxy Note 8 Operating System Android   My Question or Issue The music will continue to play while my phone is open. Once I close the pho...

Petya

Community Legend

517 Views

1 replies

4 likes

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Superuser Contribution Die drei fragezeichen

Immer wenn ich die drei??? Abspielen will, geht es nicht und es steht dann immer, nicht verfügbar da.

Visitor

Immer wenn ich die drei??? Abspielen will, geht es nicht und es steht dann immer, nicht verfügbar da.   

StevieBro

Visitor

18159 Views

23 replies

4 likes

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Playback randomly pausing.

PlanPremiumCountryUKDeviceSamsung Galaxy S9Operating SystemAndroid 9 My Question or IssueOver the past week or so, when listening to spotify when connected to my bluetooth in the car, playback will randomly stop. It tends to start again once I unlock...

Newbie

Plan Premium Country UK Device Samsung Galaxy S9 Operating System Android 9   My Question or Issue Over the past week or so, when listening to spotify when connected to my bluetooth in...

Cheezwhizard

Casual Listener

544 Views

1 replies

3 likes

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Local files won't appear in my playlist anymore!

PlanPremiumCountryPHDeviceXiaomi MI9 (stock rom) My Question or Issue is that local files (I've marked with a heart/like) won't appear in my "favourite songs" playlist. The file only appears on my Desktop PC, not my phone meaning I can't add songs (t...

Visitor

Plan Premium Country PH Device Xiaomi MI9 (stock rom)   My Question or Issue is that local files (I've marked with a heart/like) won't appear in my "favourite songs" playlist. The fi...

user-removed

Not applicable

529 Views

2 replies

0 likes

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Superuser Contribution Daily mix won't change

My daily mixes on phone didn't change for more then a month. I is still changing on my desktop. I have completly reseted my phone to default manufacturer settings and still the issue persists. Please help make my mixes on my phone to change daily as ...

Casual Listener

My daily mixes on phone didn't change for more then a month. I is still changing on my desktop. I have completly reseted  my phone to default manufacturer settings and still the issue persists. ...

Emilia_8

Community Legend

2463 Views

3 replies

1 likes

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Downloaded Songs dissapeared

PlanPremiumCountryCanadaDevicePixel 2 My Question or IssueI used to download Single Songs, Albums and Playlists a lot to then go on the road in offline mode, go to the Songs tab and shuffle play everything.For whatever reasons, that tab has dissapear...

Newbie

Plan Premium Country Canada Device Pixel 2   My Question or Issue I used to download Single Songs, Albums and Playlists a lot to then go on the road in offline mode, go to the Songs tab ...

lillithromero

Newbie

503 Views

1 replies

1 likes

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Recover last weekly discover / or / Visualize the memory cache ?

PlanPremiumCountryFRDeviceAsus Zenfone 3Operating SystemAndroid My QuestionYesterday I was driving and listening my "weekly discover" on spotify with my smartphone. Some songs were great but I cannot liked it because I was driving and my smarpthone w...

Visitor

Plan Premium Country FR Device Asus Zenfone 3 Operating System Android   My Question Yesterday I was driving and listening my "weekly discover" on spotify with my smartphone. Some song...

339 Views

0 replies

0 likes

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Superuser Contribution Auto-remove downloaded podcasts?

PlanPremiumCountryTurkeyDeviceOnPlus 3TOperating SystemAndroid 9 My Question or IssueIs it possible to auto-delete the downloaded and listened podcast episodes? This was a nice feature of other clients, i.e. Google Podcast. Going into every podcast s...

Music Fan

Plan Premium Country Turkey Device OnPlus 3T Operating System Android 9   My Question or Issue Is it possible to auto-delete the downloaded and listened podcast episodes? This was...

AndresM

Moderator

5757 Views

5 replies

36 likes

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Daily mixes not loading

PlanPremiumCountryUKDeviceGoogle Pixel 2 Operating SystemAndroid Pie My Question or IssueI keep getting "Sorry, something went wrong. Please give it another try" when I try to play any of the Daily Mixes.I have re-installed the app, restarted phone e...

Newbie

Plan Premium Country UK Device Google Pixel 2  Operating System Android Pie   My Question or Issue I keep getting "Sorry, something went wrong. Please give it another try" when I ...

601 Views

0 replies

0 likes

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Superuser Contribution Lock screen image hijacking

Can you please make it available for users to turn off the cover image art that hijacks our lock screen? How is this even something we have to bring up? I feel like this brothers everyone but today I actually made my community account to talk about i...

Visitor

Can you please make it available for users to turn off the cover image art that hijacks our lock screen? How is this even something we have to bring up? I feel like this brothers everyone but today I...

Peter

Spotify Legend

612 Views

1 replies

2 likes

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I cant play any single music since i have factory reseted and reinstalled spotify

PlanFreeDeviceGalaxy s7 edgeOperating SystemLast ver of andriod My Question or Issue I have been using spotify just fine for past years but since last week after a reset factory and reinstallation of spotify , when i search for a single song ( not an...

Newbie

Plan Free Device Galaxy s7 edge Operating System Last ver of andriod   My Question or Issue   I have been using spotify just fine for past years but since last week after a reset f...

305 Views

0 replies

0 likes

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Superuser Contribution Why is it taking AGES to load a song in Android App?

PlanPremiumCountryNetherlandsDeviceSamsung S8Operating SystemAndroid 9, Pie My Question or Issue

Casual Listener

Plan Premium Country Netherlands Device Samsung S8 Operating System Android 9, Pie   My Question or Issue  

TomvB

Casual Listener

550 Views

2 replies

0 likes

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Autoplay not working

PlanPremiumCountryUSDeviceMotorala G4Operating SystemAndroid 7.0 My Question or IssueI have autoplay turned on in the settings and my shuffle is turned off but when I reach the end of the playlist it just stops and doesn't autoplay. And no, I am not ...

Casual Listener

Plan Premium Country US Device Motorala G4 Operating System Android 7.0   My Question or Issue I have autoplay turned on in the settings and my shuffle is turned off but when I reach t...

Heaviness

Casual Listener

393 Views

2 replies

0 likes

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Shazam tracks not offering a Spotify playlist to add to

Free planAustraliaAndroid S8 and A50 For around the last 12 months when I Shazam a song with the intention of then adding it to a Spotify playlist via the Shazam app, approximately only 2 in 10 songs offers the 'Add To' option. All the other times I ...

Visitor

  Free plan Australia Android S8 and A50   For around the last 12 months when I Shazam a song with the intention of then adding it to a Spotify playlist via the Shazam app, &...

363 Views

0 replies

1 likes

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