Sportify Connect does not connect

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Sportify Connect does not connect

netznick
Regular

Plan

Premium

Country

Switzerland

Device

Samsung Note 9 and NAD amplifier with bluesound module

Operating System

Android 9

 

I have been using Spotify Connect without problems for the last 2 years. I use my Samsung Note 9 to control my NAD amplifier with bluesound streaming module.

 

Since last week, this does not work anymore. The amplifier/streamer is still listed as an available device in the Spotify app on my phone, but when I select it, a connection cannot be made. The amplifier/streamer does not seem to be the problem, because it streams without problems from other sources.

 

I can "solve" the problem when I delete all the data of my Spotify app and log in again, or if I reinstall the app completely. Then the connection can be made, but the problem reappears about one hour later.

 

I have tried all the usual tricks (unplugging/rebooting/reinstalling...) but nothing seems to work. I would be very happy if someone had an idea how to solve this problem.

 

 

 

My Question or Issue

 

15 Replies

Re: Sportify Connect does not connect

netznick
Regular

Has nobody ever had a similar problem?

Re: Sportify Connect does not connect

monkmillo
Casual Listener

I have the same problem. Suddelny connect feature stopped working. Until few weeks ago I was able to connect to other android devices, windows 10 pc, bose soundtouch, sony soundbar and vice versa. And now none of them work anymore.

Reinstalling the android app solved it for a few songs (but with wrong song infos) only once. I have no Idea how to fix it.

Re: Sportify Connect does not connect

netznick
Regular

Here is an update on my problem.

After I did not get any response in this forum, I contacted the Spotify support. I spent more than an hour in the chat, and in the end got a suggestion copy-and-pasted from the bluesound forum. I had already found and tried that suggestion (to disconnect Spotify in the bluos app and connect again) myself, and it did not help. Then the person in the chat told me that it is not a Spotify problem, and I should contact bluesound support.

Hence I contacted bluesound support, including sending a log file from my device. Eventually I got a generic email with a list of router settings. Not very helpful, since I had not changed any router settings.

Surprisingly, the problem disappeared around that time, without me changing anything. Unfortunately, the problem is back today. Again, I did not change any settings. This is getting annoying. Any suggestions by anyone?

 

Re: Sportify Connect does not connect

SynnoNym
Music Fan

Have you tried to connect while playing your liked songs playlist?

I have a problem to connect with spotify connect devices while i play an album from my library. The problem does not appear when i play a playlist.

Re: Sportify Connect does not connect

netznick
Regular

Thanks for the proposal. I just tried this and you are absolutely right. The problem appears when I play from my library, but not otherwise. Playlists work. And as soon as I remove an album from my library, I can also play it. Knowing this helps a lot already, so thank you. It is still odd. Any ideas how to fix the problem?

Re: Sportify Connect does not connect

SynnoNym
Music Fan

i am discussing this problem with the support since 6 hours (!) and they are just, sorry, incompetent. "reinstall this, reset that, restart your router..."

 

It has nothing to do whether the album is saved in your library or not - you just dont can start the playback via the album library. if you "go to album" via the options or the artist page, it works fine.

 

https://community.spotify.com/t5/Android/Problem-connecting-Spotify-Connect-using-Play-Fi/td-p/48190...

here it seems the problem appears only with albums that are saved on august 19 or later. Cannot confirm that because i don't have albums that are saved bevore august 19.

 

https://community.spotify.com/t5/Android/Bug-Spotify-connect-does-not-work-on-Aether-Cone/td-p/48154...

Here it is reccomendet to install the version V8.5.18.932

I tried it an the problem disappeared. But using an old version cannot be the solution. spotify has to acknowledge this bug.

 

router restarting won't solve this problem.

Re: Sportify Connect does not connect

netznick
Regular

Thanks for the update. The story about August 19 cannot really be true; the problem first appeared for me end of June.

Re: Sportify Connect does not connect

SynnoNym
Music Fan

Interesting - for me the problem appeared just a few days ago - on 3. Septembre.

 

Did you try the downgrade to V8.5.18.932?

 

Funny thing i found out: if you mark some or all songs of an album as favourite with the heart icon - it is no problem to play this songs from the album library view at all.

Re: Sportify Connect does not connect

netznick
Regular

No, I have not tried the downgrade.

Another interesting observation: whenever the connection cannot be made, my bluesound streaming device shows me the information "Spotify is playing elsewhere" on the display and the app.

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