Starting the get very angry with Spotify. =(

Starting the get very angry with Spotify. =(

Delmonte

Plan

Premium

Country

Brasil

Device

Galaxy S9+

Operating System

Android 9 Pie

My Question or Issue

About a week ago I posted my issue here without any success and Spotify continue downloading random playlists. Tried everything so far without any success. 

 

Uninstalled, deleted all files, unfollow playlists, library, remove downloads etc..etc etc....

 

No matter what I do, these downloads keeps going on and on forever. I am not the only one with this issue. Just look into the numerous posts over here and internet.

 

This is my last attempt before cancellation of my Premium plan and completely remove the app.

Reply
7 Replies

Bittencourt

Hi @Delmonte, thanks for writing. I'm sorry about that!

 

Please try refreshing your offline devices and reinstalling your app after. 

 

Also, does it happen if you log in someone else's account (maybe a friend or family member)? 

 

Se preferir, pode responder em português 🙂

BittencourtSpotify Star
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Delmonte

Hello @Bittencourt 

 

Already tried this solution with no success. Uninstall my app and delete all offline apps. I never used another login in my device. Also, my login is via Facebook.

Bittencourt

Hey @Delmonte,

 

Did you check my suggestion about using a different account on that device to see if the issue persists?

 

You can also try using a different device to see if you can recreate the issue when logging in to the account.

 

Something else you could try doing is to make sure Spotify is set as exception to any cache clearing or battery optimization apps.

 

If none of that helps, please let me know the exact version of the app you're on, as well as to make sure to install any pending software updates on your device.

 

Hope this is more helpful!

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Delmonte
Hello.
After update the app yesterday the issue persists.

Tried everything you suggested.
Galaxy S9+
Android 9 Pie
I am not using a SD card
Spotify version 8.5.33.831
Premium Family
I think I will cancel my premium access and remove the app because none of the suggested fixes works.

Bittencourt

Hey @Delmonte, I'm sorry about that.

 

Can you tell me what happened when you tried with another account?

 

On what device did you try and with which Spotify version?

 

Also, please let me know if you see randomly saved music in your device. 

 

Thanks!

BittencourtSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

cmkl
Refreshing offline devices and reinstalling the app didn't work for me either

Peter

Hey folks,

 

Thanks for reaching out to us about this.

 

This is an issue which we're aware of and which we're currently looking into.

 

Make sure to head over here, leave the requested info and then subscribe to the thread to receive updates on our progress.

 

Let us know if you have any further questions :- we'll be right here.

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