Crashing Mid-Song

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Crashing Mid-Song

Carla2915
Newbie

 

Plan

Premium

Country

USA

Device

Galaxy S8

Operating System

Android

 

My Question or Issue

My app keeps crashing mid song every single time I play music. I have to close the app and re-launch again. It does it almost every time I switch playlist. It started happening a week ago for me.

1 Reply

osornios
Rock Star 24
Rock Star 24

Hey @Carla2915 

 

Is it an actual crash, or does it happen when the screen is locked?

 

Samsung introduced an agressive power saving option which is closing Spotify when the application is sent to the background or the screen display turned off. Check this thread for more info.

 

There is a battery saving option that you may need to turn off.

 

From your phone, can you go to Settings > Battery > tap the three-dot icon at the top > Battery optimisation > tap the drop-down arrow > All apps > Spotify > Don't optimize.

Hope it helps. 🙂

 

osorniosRock Star 24
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