Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194010 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535222 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
438389 Views
565 replies
37 likes
PlanFree/PremiumCountryBahrainDeviceHuawei Y5 prime 2018Operating SystemAndroid OreoMy Question or IssueEverytime I try to open Spotify wrapped, it works fine until the top artists page, then it blacks out and exits. Already tried uninstalling and re...
Plan Free/Premium Country Bahrain Device Huawei Y5 prime 2018 Operating System Android Oreo My Question or Issue Everytime I try to open Spotify wrapped, it works fine until the top artists ...
Spotify Legend
603 Views
1 replies
0 likes
Hello instagram stories problem. Back spotify no stories
Hello instagram stories problem. Back spotify 😒 no stories
422 Views
0 replies
0 likes
DeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueJust started a family plan, when I go to family mix I get a screen that gives me info on the family mix. I click listen now and the screen goes away but then immediately comes bac...
Device Samsung Galaxy S10+ Operating System Android 9 My Question or Issue Just started a family plan, when I go to family mix I get a screen that gives me info on the family mix. I clic...
475 Views
0 replies
0 likes
PlanPremiumCountryBrazil DeviceXIAOMI redmi6 Operating SystemMost recent Android My Question or IssueI can play music normally but when I click the three dots option the app completely freezes and crash. I searched a lot but couldn't find anything mo...
Plan Premium Country Brazil Device XIAOMI redmi6 Operating System Most recent Android My Question or Issue I can play music normally but when I click the three ...
800 Views
0 replies
1 likes
PlanPremium CountryBrazil DeviceZenfone 4 Max Operating SystemAndroid Oreo 8.1.0 My Question or IssuePossuo o celular a uns 2 anos e desde então não consigo compartilhar as atividades do Spotfy nos stories do Instagram, pesquisei e vi que muita gente...
Plan Premium Country Brazil Device Zenfone 4 Max Operating System Android Oreo 8.1.0 My Question or Issue Possuo o celular a uns 2 anos e desde então não cons...
604 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueAs seen from the screenshot, the 3 buttons at the top are cut off on the song detail screen
Plan Premium Country UK Device Samsung Galaxy S10+ Operating System Android 9 My Question or Issue As seen from the screenshot, the 3 buttons at the top are cut off on the song detai...
398 Views
0 replies
0 likes
PlanPremiumCountryArgentina DeviceXiaomi Redmi S2 Operating SystemAndroid 9 My Question or IssueSpotify is all the time downloading playlists I don't want to download, these playlists are always radios, I mean, certain songs or artist's radios, like ...
Plan Premium Country Argentina Device Xiaomi Redmi S2 Operating System Android 9 My Question or Issue Spotify is all the time downloading playlists I don't ...
Community Legend
990 Views
3 replies
2 likes
PlanPremiumCountryBrazilDeviceASUS Zenfone Zoom S (ZE553KL)Operating SystemAndroid 8.0.0 My Question or IssueI cannot share music on Instagram stories, the option doesn't even shows up on the app. Already tried uninstalling/reinstalling both apps (In...
Plan Premium Country Brazil Device ASUS Zenfone Zoom S (ZE553KL) Operating System Android 8.0.0 My Question or Issue I cannot share music on Instagram stories, the option doesn't eve...
Casual Listener
4806 Views
5 replies
0 likes
PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2016Operating SystemAndroid 7.0 My Question or IssueSee screenshots below.This issue has been existing for years now. In the Spotify settings, storage is set to store to SD card, yet Android (Spotify?)...
Plan Premium Country Belgium Device Samsung Galaxy A5 2016 Operating System Android 7.0 My Question or Issue See screenshots below. This issue has been existing for years now. ...
Community Legend
1517 Views
3 replies
2 likes
PlanPremium CountryThe Netherlands DeviceOneplus 6 Operating SystemAndriod (Latest version) My Question or IssueA lot of the songs I have downloaded in my library will not play. It seems like nearly half of my songs suddenly will not play. I have lis...
Plan Premium Country The Netherlands Device Oneplus 6 Operating System Andriod (Latest version) My Question or Issue A lot of the songs I have downloa...
405 Views
0 replies
0 likes
I don't have enough space on my device to download all the music I want to, so I keep trying to save it to my SD card which has over 100 GB free. Everytime I do so it will download and will be there for a few days and then randomly will undownload it...
I don't have enough space on my device to download all the music I want to, so I keep trying to save it to my SD card which has over 100 GB free. Everytime I do so it will download and will be there ...
Community Legend
1724 Views
3 replies
2 likes
PlanPremiumCountryUnited States DeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueThere's no option for me to share to my Instagram story. I've updated, cleared cache and data, and updated both apps again.
Plan Premium Country United States Device Samsung Galaxy S8 Operating System Android Pie My Question or Issue There's no option for me to share to my Instagram story....
Spotify Star
675 Views
1 replies
1 likes
PlanPremiumCountry Device Galaxy 9 My Question or IssueSorry but everytime I search for this anywhere it just comes back to the computer version which I do not use. I accidentally put songs in my queue sometimes on my Android app and then I'm unable ...
Plan Premium Country Device Galaxy 9 My Question or Issue Sorry but everytime I search for this anywhere it just comes back to the computer version which I do not ...
578 Views
0 replies
0 likes
Whenever I open my Family Mix in the Spotify Android App, it hangs up in the welcome screen. At this point I can't do anything in the App anymore. PlanPremiumCountryGermanyDeviceMotorola G6 Plus
Whenever I open my Family Mix in the Spotify Android App, it hangs up in the welcome screen. At this point I can't do anything in the App anymore. Plan Premium Country Germany Device Mo...
510 Views
0 replies
1 likes
DeviceXiaomi Mi A1Operating SystemAndroid 9 My Question or IssueMy Spotify app keeps crashing mid-song and I need to relaunch the app.I have been having the issue for around a month and it is really annoying. I feel like this should be a bug report b...
Device Xiaomi Mi A1 Operating System Android 9 My Question or Issue My Spotify app keeps crashing mid-song and I need to relaunch the app. I have been having the issue for around a mont...
582 Views
0 replies
0 likes
I've used the "Add to home screen" function to add a bunch of playlists to my phone's main screen for quick and easy access. Problem is I can't remove any of them. When I press to drag the icons, a balloon with "Remove" appears, but there is no way t...
I've used the "Add to home screen" function to add a bunch of playlists to my phone's main screen for quick and easy access. Problem is I can't remove any of them. When I press to drag the icons, a b...
Spotify Star
2206 Views
3 replies
0 likes
I am having a problem with this... I am trying to create a Spotify shared playlist yet I can't "get started" with spotify music bot and whenever I look for the extensions I do see Apple Music but not Spotify
I am having a problem with this... I am trying to create a Spotify shared playlist yet I can't "get started" with spotify music bot and whenever I look for the extensions I do see Apple Music but no...
780 Views
0 replies
1 likes
PlanPremiumCountryAustraliaDeviceGoogle Pixel 3Operating SystemAndroid My Question or IssueEver since getting my new phone I can only play downloaded Spotify songs while driving in my car. However, when at home & I turn off WiFi & use data, I can pla...
Plan Premium Country Australia Device Google Pixel 3 Operating System Android My Question or Issue Ever since getting my new phone I can only play downloaded Spotify songs while driv...
Casual Listener
833 Views
1 replies
2 likes
Is it possible to backup the played status of podcasts on the mobile app? I subscribe to multiple podcasts and have listened to 100+ episodes and I'm worried that since the played status doesn't show in the Windows app or Web player and is stored on ...
Is it possible to backup the played status of podcasts on the mobile app? I subscribe to multiple podcasts and have listened to 100+ episodes and I'm worried that since the played status doe...
562 Views
0 replies
0 likes
I've got a bunch of albums downloaded for offline. About 30% of the time, I'm out for a walk, tap 'Your Library', 'Albums', and it shows me all my downloaded albums without any problems.The other 70% of the time, I tap 'Albums', and get a spinning wh...
I've got a bunch of albums downloaded for offline. About 30% of the time, I'm out for a walk, tap 'Your Library', 'Albums', and it shows me all my downloaded albums without any problems. The other 7...
Spotify Star
1229 Views
3 replies
0 likes
