Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59650 Views
  • 68 replies
  • 26 likes
  • 59650 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28269 Views
  • 5 replies
  • 0 likes
  • 28269 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium change to shuffle only on android

So I've had Premium for Students for ages and today something stange happened, suddently i'm able to play on shuffle mode only everything I haven't downloaded, even stranger when i enter an artist page it's all blank except for the big green button s...

  • Visitor
  •   So I've had Premium for Students for ages and today something stange happened, suddently i'm able to play on shuffle mode only everything I haven't downloaded, even stranger when i enter an a...
  • Guido
  • Spotify Legend
  • 577 Views
  • 2 replies
  • 5 likes
  • 577 Views
  • 2 replies
  • 5 likes

Shuffle is the only option

PlanPremiumCountry DeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueOn certain artists, albums and playlists the Shuffle button is the only option. I can toggle the Shuffle icon on the playing now screen but it has no effect. I h...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy A50 Operating System Android 9   My Question or Issue On certain artists, albums and playlists the Shuffle button is the only option. ...
  • Yakubecek
  • Casual Listener
  • 2299 Views
  • 14 replies
  • 14 likes
  • 2299 Views
  • 14 replies
  • 14 likes

Solved!! [solved] Shuffle play only

Hello everyone, at first, let's start with the basic infos;PlanPremiumCountryFranceDeviceHuawei p30 liteOperating SystemAndroid 9 Now for the problem: since the 28/10, I can't select the music I want to listen anymore. On every album, artists and Pla...

  • Casual Listener
  • Hello everyone, at first, let's start with the basic infos; Plan Premium Country France Device Huawei p30 lite Operating System Android 9   Now for the problem: since the 28/10, I can'...
  • Azaberym
  • Casual Listener
  • 683 Views
  • 1 replies
  • 1 likes
  • 683 Views
  • 1 replies
  • 1 likes

Artist Page Doesn't Load in New UI

PlanPremiumCountryUSDeviceOnePlus 3TOperating SystemAndroid, Windows 10 My Question or IssueThe new UI is horrible. Not only is it less intuitive and less functional, it is not easy to use and is way buggier than the old. Some of us have absolutely n...

  • Newbie
  • Plan Premium Country US Device OnePlus 3T Operating System Android, Windows 10   My Question or Issue The new UI is horrible. Not only is it less intuitive and less functional, it is n...
  • more-characters
  • Visitor
  • 2261 Views
  • 13 replies
  • 19 likes
  • 2261 Views
  • 13 replies
  • 19 likes

Finding unlisted podcasts

PlanFree/Premium PremiumCountry USA Device Samsung Galaxy S7(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am attempting to transistion from another Podcast player to...

  • Casual Listener
  • Plan Free/Premium Premium Country USA   Device Samsung Galaxy S7 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System  (iOS 10, Android Oreo, Windows 10,etc.) &...
  • 450 Views
  • 0 replies
  • 0 likes
  • 450 Views
  • 0 replies
  • 0 likes

Spotify home screen shows a black page on new Pixel 3a Phone

CountryPortugalDevice(Google Pixel 3a)Operating System(Latest Android 10) My Question or Issue Hello, I just switched to a new Google Pixel 3a smartphone and my Spotify shows a blank black page after loggin in on the Home tab. I've reinstalled, tryin...

  • Casual Listener
  •   Country Portugal Device (Google Pixel 3a) Operating System (Latest Android 10)   My Question or Issue   Hello,  I just switched to a new Google Pixel 3a smartphone an...
  • nevermore1845
  • Newbie
  • 732 Views
  • 4 replies
  • 2 likes
  • 732 Views
  • 4 replies
  • 2 likes

Syncing with pc

My Question or Issue: Hello there. So I've added a ton of playlists on my pc lately and put them in a folder. Then I sorted them manually by their name. The problem is that on my phone they are completely shuffled and sometimes I play a song from a P...

  • Casual Listener
  • My Question or Issue:   Hello there. So I've added a ton of playlists on my pc lately and put them in a folder. Then I sorted them manually by their name.  The problem is that on my phon...
  • Parsa_Khaz
  • Casual Listener
  • 1083 Views
  • 1 replies
  • 0 likes
  • 1083 Views
  • 1 replies
  • 0 likes

Saving Spotify files to SD card on Fiio M9

I have a Fiio M9 and have a Sandisk 256GB SD card inserted. I can see this drive in the file management app on the Fiio, everytime I go into Settings on Spotify and choose this drive, it starts but then fails. Any suggestions to fix this?Plan Premium

  • Visitor
  • I have a Fiio M9 and have a Sandisk 256GB SD card inserted. I can see this drive in the file management app on the Fiio, everytime I go into Settings on Spotify and choose this drive, it starts but t...
  • 779 Views
  • 0 replies
  • 0 likes
  • 779 Views
  • 0 replies
  • 0 likes

Spotify keeps restarting Firestick

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbo ok Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I play my Spotify account through my FS, after about 5-10mins, it will turn off and res...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbo ok Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I...
  • 439 Views
  • 0 replies
  • 0 likes
  • 439 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I delete all played downloaded podcasts?

I no longer see the option to delete all played downloaded podcasts it used to display now I have to delete them one at a time. I think it was a result of an upgrade, I'm thinking maybe it's been moved?

  • Casual Listener
  • I no longer see the option to delete all played downloaded podcasts it used to display now I have to delete them one at a time. I think it was a result of an upgrade, I'm thinking maybe it's been mov...
  • Peter
  • Spotify Legend
  • 42168 Views
  • 15 replies
  • 13 likes
  • Android
  • 42168 Views
  • 15 replies
  • 13 likes

Solved!!Superuser Contribution [Podcasts] problem relistening to episodes

PlanFree/PremiumCountry Brazil Samsung J7 metalOperating SystemAndroid oreo My Question or IssueSometimes, after I've listened to one episode of a podcast, the app won't let me listen to it again. When I tap play on that specific episode it automatic...

  • Regular
  •   Plan Free/Premium Country  Brazil   Samsung J7 metal Operating System Android oreo   My Question or Issue Sometimes, after I've listened to one episode of a podcast, ...
  • Peter
  • Spotify Legend
  • 5835 Views
  • 8 replies
  • 0 likes
  • 5835 Views
  • 8 replies
  • 0 likes

Why can't I search in certain public playlists on Android?

PlanPremiumCountryGermanyDeviceBQ Aquaris X ProOperating SystemAndroid 8.1.0 My Question or IssueI find that there are two types of playlists by Spotify. One type where they dont show the album covers in the playlist, which has the "Find in playlist"...

  • Visitor
  • Plan Premium Country Germany Device BQ Aquaris X Pro Operating System Android 8.1.0   My Question or Issue I find that there are two types of playlists by Spotify. One type where they ...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Bluetooth controls not working when screen is turned off

PlanPremiumCountryGermanyDeviceOukitel K4000Operating SystemAndroid 5.1 (Stock) My Question or Issue Hello,as long as my screen is turned on, i can skip tracks with the controls on my bluetooth earbuds, does not matter if screen is locked or unlocked...

  • Visitor
  • Plan Premium Country Germany Device Oukitel K4000 Operating System Android 5.1 (Stock)   My Question or Issue   Hello, as long as my screen is turned on, i can skip tracks with ...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Spotify starts to play random songs while listening playlists or selected songs

PlanPremiumCountryFinlandDeviceSamsung A70Operating SystemAndroid My Question or IssueSpotify jumps random songs while listening on playlists or selected songs. This can occur even during the first song of the playlist or whenever thereafter. And ran...

  • Visitor
  • Plan Premium Country Finland Device Samsung A70 Operating System Android   My Question or Issue Spotify jumps random songs while listening on playlists or selected songs. This can occu...
  • OneByBoo
  • Roadie
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Poor functionality when no internet

PlanPremiumCountryUSADeviceGoogle Pixel 3aOperating SystemAndroid 10 My Question or IssueThere are two problems; both occur when not in offline mode and when there is no internet. The first is that I am unable to start listening to a downloaded album...

  • Casual Listener
  •   Plan Premium Country USA Device Google Pixel 3a Operating System Android 10   My Question or Issue There are two problems; both occur when not in offline mode and when there is...
  • pwnchu
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Artists Unfollowed

PlanPremiumCountryU.S.A.DeviceSamsung Galaxy S10Operating SystemAndroid 9.0 (Pie)My Question or IssueI have noticed that ever since I hit 1110 artists followed on spotify, any time I try to follow a new artist, one of my old artists becomes unfollowe...

  • Regular
  • Plan Premium Country U.S.A. Device Samsung Galaxy S10 Operating System Android 9.0 (Pie) My Question or Issue I have noticed that ever since I hit 1110 artists followed on spotify, any time ...
  • Firesword007
  • Regular
  • 1254 Views
  • 3 replies
  • 0 likes
  • artist
    bug
    Potential Bug
  • 1254 Views
  • 3 replies
  • 0 likes

3 dots

PlanPremiumCountryMalaysiaDeviceRedmi 6Operating SystemMIUI Global 10.4.4 My Question or IssueIt keeps crashing whenever I press the 3 dots setting on any music or hold on them it will always crash. If I do it while a music is playing it will crash b...

  • Visitor
  • Plan Premium Country Malaysia Device Redmi 6 Operating System MIUI Global 10.4.4   My Question or Issue It keeps crashing whenever I press the 3 dots setting on any music or hold on th...
  • osornios
  • Spotify Star
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

Public playlists have NEVER showed up in search.

PlanPremiumCountryAustraliaDeviceGalaxy S4, Galaxy S6 Edge, Galaxy S8, Galaxy S9, Galaxy S10, Galaxy Note 10+Operating SystemAndroid Oreo My Question or IssueSince I opened my Spotify Premium account years ago my public playlists have never appeared ...

  • Casual Listener
  • Plan Premium Country Australia Device Galaxy S4, Galaxy S6 Edge, Galaxy S8, Galaxy S9, Galaxy S10, Galaxy Note 10+ Operating System Android Oreo   My Question or Issue Since I ope...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Solved!! Song Skipping Bug???

I have been dealing with an issue where my spotify has been randomly skipping songs and pausing. It has been causing a great deal of frustration.PlanFreeCountryCanadaDevicePixel 2 XL

  • Casual Listener
  • I have been dealing with an issue where my spotify has been randomly skipping songs and pausing. It has been causing a great deal of frustration. Plan Free Country Canada Device Pixel 2 XL
  • bigbagofbeans
  • Casual Listener
  • 340 Views
  • 2 replies
  • 1 likes
  • 340 Views
  • 2 replies
  • 1 likes

songs take forever to download

so i have a coolpad legacy go that runs on a andriod os and songs are taking forever to download. i tried reinstalling the program and i have also tried reformating my phone. my phone is up to date and i cant seem to find a solution.

  • Casual Listener
  • so i have a coolpad legacy go that runs on a andriod os  and songs are taking forever to download. i tried reinstalling the program and i have also tried reformating my phone. my phone is u...
  • DanielTham
  • Composer
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes