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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850170 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850170 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16768 Views
  • 3 replies
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  • 16768 Views
  • 3 replies
  • 0 likes

Samsung S10 and galaxy buds. Touchpads not working

Just recd s10 plus and galaxy buds. For some reason the touchpads won't change track, pause, etc. Work fine In other music apps. Anyone else have this problem and a possible fix ?

  • Casual Listener
  • Just recd s10 plus and galaxy buds.  For some reason the touchpads won't change track, pause, etc.  Work fine In other music apps.     Anyone else have this problem and a p...
  • staituk
  • Newbie
  • 14014 Views
  • 20 replies
  • 8 likes
  • 14014 Views
  • 20 replies
  • 8 likes

Solved!!Superuser Contribution Can't play songs in android auto

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel Operating SystemAndroid 9. Spotify 8.5.0.735. Android Auto 4.1.590944-release My Question or IssueAndroid auto will not play any songs, either through the phone or the head unit. It displays the "Get...

  • Newbie
  • Plan Premium Country United Kingdom Device Google Pixel  Operating System Android 9. Spotify 8.5.0.735. Android Auto 4.1.590944-release   My Question or Issue Android auto wi...
  • Katerina
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can no longer see Spotify in my Notification bar

PlanFreeCountryUSDeviceGoogle Pixel XLOperating SystemAndroid Pie My Question or IssueThe spotify app no longer appears in my notification bar. Can't find a way to enable it in the settings.

  • Newbie
  • Plan Free Country US Device Google Pixel XL Operating System Android Pie   My Question or Issue The spotify app no longer appears in my notification bar. Can't find a way to enable it ...
  • Katerina
  • Spotify Legend
  • 41592 Views
  • 1 replies
  • 3 likes
  • 41592 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution can't find my public playlist from other account

Hi,I created a public playlist on a freshly creater premium account.I can't find the playlist from other account (I search for by its unique name, with no results). Tried with 2 other different accounts, a free and a premium one.wth! I'm giving Spoti...

  • Music Fan
  • Hi, I created a public playlist on a freshly creater premium account. I can't find the playlist from other account (I search for by its unique name, with no results). Tried with 2 other different a...
  • Katerina
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ecouter mes coups de coeur

Bonjour, on peut renseigner des chansons favorites ave les coeurs et les ajouter à la bibliothéque, mais comment les ecouter à la suite ou en aléatoire?

  • Newbie
  • Bonjour, on peut renseigner des chansons favorites ave les coeurs et les ajouter à la bibliothéque, mais comment les ecouter à la suite ou en aléatoire?
  • Katerina
  • Spotify Legend
  • 1915 Views
  • 2 replies
  • 1 likes
  • Mobile
  • 1915 Views
  • 2 replies
  • 1 likes

Shuffle not working plays multiple of same song in a row

PlanPremiumCountry DeviceGalaxy note 8Operating SystemAndroid 9.0 My Question or IssueWhen I shuffle my playlists the shuffle plays several of the same song in a row. Even showing it that way in the queue

  • Newbie
  • Plan Premium Country   Device Galaxy note 8 Operating System Android 9.0   My Question or Issue When I shuffle my playlists the shuffle plays several of the same song in a row. Ev...
  • 194 Views
  • 0 replies
  • 0 likes
  • New issue report
  • 194 Views
  • 0 replies
  • 0 likes

Solved!! Can only shuffle songs

PlanFreeCountryThe U.S.Operating SystemAndroid My Question or IssueCan't play specific songs. when I want to play a specific song on a playlist it always goes to shuffle. This doesn't happen on my computer or iPad though. How can I change this?

  • Composer
  •   Plan Free Country The U.S. Operating System Android   My Question or Issue Can't play specific songs. when I want to play a specific song on a playlist it always goes to shuffle....
  • Bittencourt
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline downloads are gone

Fix the **bleep** app!!! How hard can it be?! I transfer files from my PC to mobile alot and for that I take the SD card out, but I turn it off first. That worked before and now it no longer doesn't. So everytime I need to redownload until I hit 3333...

  • Music Fan
  • Fix the **bleep** app!!! How hard can it be?!   I transfer files from my PC to mobile alot and for that I take the SD card out, but I turn it off first. That worked before and now it no lo...
  • maartenva97
  • Music Fan
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Android - Spotify starts playing whenever an alarm is dismissed.

Plan: PremiumCountry: FinlandDevice: LG G6Operating System: Android 7.0 My Question or Issue:Spotify has an annoying behavior on my smartphone where it starts playing music by itself every time I dismiss or snooze a clock or calendar alarm or notific...

  • Newbie
  • Plan: Premium Country: Finland Device: LG G6 Operating System: Android 7.0   My Question or Issue: Spotify has an annoying behavior on my smartphone where it starts playing music by itself...
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Hearted songs not showing Liked Songs playlist

PlanFreeCountryUSDeviceLG V20Operating SystemAndroid My Question or IssueAbout 4 or 5 months ago I switched from Premium to Free and recently started noticing some absences in songs that I had saved. I checked on a few that I had hearted and they now...

  • Casual Listener
  • Plan Free Country US Device LG V20 Operating System Android   My Question or Issue About 4 or 5 months ago I switched from Premium to Free and recently started noticing some absences i...
  • Loxer
  • Spotify Star
  • 3661 Views
  • 1 replies
  • 0 likes
  • 3661 Views
  • 1 replies
  • 0 likes

Solved!! Library layout is faulty

PlanPremiumCountrySouth Africa DeviceSamsung Galaxy S10Operating SystemAndroid version 9 My library only shows Playlist, Artists, Albums under the music tab. I can not veiw songs, recently played and so on. The entire layout looks like it would if it...

  • Newbie
  • Plan Premium Country South Africa   Device Samsung Galaxy S10 Operating System Android version 9   My library only shows Playlist, Artists, Albums under the music tab. I can not v...
  • Nico
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't choose SD card to download

PlanPremiumCountry SpainDeviceRedmi note 5Operating SystemAndroid My Question or Issue: I need to download on SD card, i bought a 128gb microSD and now i can't find the option to download on SD card

  • Newbie
  • Plan Premium Country  Spain Device Redmi note 5 Operating System Android    My Question or Issue:  I need to download on SD card, i bought a 128gb microSD and now i can'...
  • Katerina
  • Spotify Legend
  • 611 Views
  • 2 replies
  • 0 likes
  • 611 Views
  • 2 replies
  • 0 likes

Mobile app stops playing next song randomly

PlanFreeCountryFinlandDeviceHuawei honor 7Operating systemAndroid 6.0My Question or IssueMobile app stops playing next song randomly. I have put spotify can be on always and put off all energy saving modes. This problem have been couple of months and...

  • Newbie
  • Plan Free Country Finland Device Huawei honor 7 Operating system Android 6.0 My Question or Issue Mobile app stops playing next song randomly. I have put spotify can be on always and put off...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Shuffle isn't working an Android.

PlanFreeCountryU. S.DeviceSamsung Galaxy Note 9Operating SystemI don't know. My Question or IssueThe shuffle playlist function isn't working. It starts playing music from the very beginning of the playlist. I also signed up for the Spotify Shuffle Be...

  • Casual Listener
  • Plan Free Country U. S. Device Samsung Galaxy Note 9 Operating System I don't know.    My Question or Issue The shuffle playlist function isn't working. It starts playing music fr...
  • jimsam
  • Casual Listener
  • 216 Views
  • 1 replies
  • 1 likes
  • 216 Views
  • 1 replies
  • 1 likes

Android TV cast to device starts random iteration then stops after 9 seconds

PlanPremiumCountryHungary DeviceXiaomi Mi Box SOperating SystemAndroid 8.1Spotify version1.14.0 (shown in the apps section) / 2.25.1-d61989c (shown by Spotify itself) My PhoneXiaomi Mi 8Operating SystemAndroid 9Spotify version8.4.97.807 My Question o...

  • Newbie
  • Plan Premium Country Hungary   Device Xiaomi Mi Box S Operating System Android 8.1 Spotify version 1.14.0 (shown in the apps section) / 2.25.1-d61989c (shown by Spotify itself)  ...
  • Rednasius
  • Newbie
  • 1131 Views
  • 3 replies
  • 1 likes
  • 9 seconds
    Android
    Android TV
    mi box
    mi box s
    Xiaomi
  • 1131 Views
  • 3 replies
  • 1 likes

Android phone problem

PlanPremiumCountryUKDeviceSamsung Galaxy s7Operating SystemAndroid My Question or IssueRedownloaded app, and anytime I try and download something, notification stating "you discovered a premium feature!" Appears, despite having premium. I have attemp...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy s7 Operating System Android   My Question or Issue Redownloaded app, and anytime I try and download something,  notification stating ...
  • Nico
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

No puedo descargar canciones

PlanPremiumCountryMexicoDevice Operating SystemAndroid 6.0 My Question or IssueTengo spotify premium con suscripcion familiar, hace poco desintalé el app y la volví a instalar pero no me da todas las funciones premium, no me deja descargar musica, me...

  • Casual Listener
  • Plan Premium Country Mexico Device   Operating System Android 6.0   My Question or Issue Tengo spotify premium con suscripcion familiar, hace poco desintalé el app y la volví a in...
  • Bittencourt
  • Spotify Star
  • 1436 Views
  • 3 replies
  • 0 likes
  • 1436 Views
  • 3 replies
  • 0 likes

Starts me way down the list of episodes

PlanremiumCountryUs Operating SystemAndroid Oreo My Question or IssueWhen I click on a podcast from my home page it starts me way down the list of episodes. I've tried marking older episodes as played and that didn't help. See images for a better vis...

  • Newbie
  •   Plan remium Country Us   Operating System Android Oreo   My Question or Issue When I click on a podcast from my home page it starts me way down the list of episodes. I...
  • yjc
  • Newbie
  • 199 Views
  • 1 replies
  • 1 likes
  • 199 Views
  • 1 replies
  • 1 likes

Can´t play my downloads offline mode

PlanPremiumCountryMExicoDeviceSamsung Operating SystemAndroid My Question or IssueI nedd help, I have a premium account, but when I download my playlist and turn to offline mode, can´t play song´s . The green arrow is right, but not play a song, just...

  • Newbie
  • Plan Premium Country MExico Device Samsung  Operating System Android    My Question or Issue I nedd help, I have a premium account, but when I download my playlist and turn t...
  • 205 Views
  • 0 replies
  • 1 likes
  • 205 Views
  • 0 replies
  • 1 likes