Can't skip songs or pause when screen is locked

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Can't skip songs or pause when screen is locked

Emilyjk94
Newbie

When my screen is locked, when I click to wake it up and press skip/pause it doesnt do anything. This also happens when I unlock my screen and drag the top bar down. I actually have to go into the app to be able to change songs and pause etc. 

This never used to be a problem before now, I always used to be able to skip songs and pause from the lock screen.

 

Plan

Premium

Country

England

 

Device

(Samsung Galaxy 9)

Operating System

 

 

My Question or Issue

 

2 Replies

Nico
Community Legend

Hey @Emilyjk94! Welcome to the Spotify Community. ^^

 

I'm sorry to hear this.

Please be aware that this issue is already under investigation.

Be sure to check and  +VOTE on this ongoing issues thread out to stay updated on this.^^

 

Peace

Petya
Community Legend

Hey there @Emilyjk94

 

Thank for reaching out! 

 

Just to check with you - are you still experiencing this issue? If so, have you tried any troubleshooting steps such as:

 

  • clean reinstall
  • restarting the device
  • allowing all permissions for Spotify: Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.

If that does not help, let us know your OS and Spotify version. 

 

Keep us posted!

PetyaModerator
 
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