Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4885 Views

0 replies

6 likes

  • 4885 Views
  • 0 replies
  • 6 likes

Delete recently played songs * Android & store user prefs for reinstalls

Annoying songs auto played by Spotify unable to remove from recently played list. I believe this issue is deliberate & partly due to Spotify's defaulting to "auto play", which is auto enabled at install and during any update, where Spotify will then ...

Regular

Annoying songs auto played by Spotify unable to remove from recently played list. I believe this issue is deliberate & partly due to Spotify's defaulting to "auto play", which is auto enabled at ...

897 Views

0 replies

2 likes

auto play keeps re-enabling
delete recent songs
no customer support
Sneaky autoplay
  • 897 Views
  • 0 replies
  • 2 likes

[Bug] [Podcast] 15 seconds rewind broken on first item

Plan: PremiumCountry: Canada DevicePixel 2 XL: Android 10 My Question or IssueI noticed that the "Rewind 15 seconds" feature on Android doesn't work if the podcast I'm currently playing is at the beginning of the list/queue. This behaviour (disabling...

Newbie

Plan: Premium Country: Canada   Device Pixel 2 XL: Android 10   My Question or Issue I noticed that the "Rewind 15 seconds" feature on Android doesn't work if the podcast I...

954 Views

0 replies

0 likes

15sec
Android
bug
podcast
  • 954 Views
  • 0 replies
  • 0 likes

Sporadic playback

Every so often whilst listening to a playlist or an album, the current track ends but when the next track starts it's silent. I forward a few tracks and it's still silent, I go back to the track that played correctly last and no problems. Also it kee...

Casual Listener

Every so often whilst listening to a playlist or an album, the current track ends but when the next track starts it's silent. I forward a few tracks and it's still silent, I go back to the track that...

306 Views

0 replies

3 likes

  • 306 Views
  • 0 replies
  • 3 likes

Need to re-install Spotify Android app daily

PlanPremiumCountryThe NetherlandsDeviceMultiple: Nokia 6 and LG G6Operating SystemAndroid 9 (Pie) My Question or IssueSpotify is my favourite travel mate on my daily commute but since a couple of weeks the Android app just does not want to work. I ha...

Newbie

Plan Premium Country The Netherlands Device Multiple: Nokia 6 and LG G6 Operating System Android 9 (Pie)   My Question or Issue Spotify is my favourite travel mate on my daily commute ...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Solved!! Spotify SD Card & Offline Files

Hi all, Was just wondering about how Spotify works in terms off storing offline files because I couldn't seem to find exactly what I was looking for. So atm I've got storage set to my SD card (/storage/3432-3138). My phone ran out of battery and turn...

Casual Listener

Hi all,   Was just wondering about how Spotify works in terms off storing offline files because I couldn't seem to find exactly what I was looking for.   So atm I've got storage set to ...

dkums7up61xyomz

Casual Listener

3337 Views

6 replies

0 likes

  • 3337 Views
  • 6 replies
  • 0 likes

Spotify redownloads already downloaded files

PlanPremiumCountryAustraliaDeviceSamsung galaxy A8My Question or IssueI restarted my phone after it ran out of battery and spotify had to re-download my library but my SD card still shows that the deleted spotify files are still taking up space

Casual Listener

Plan Premium Country Australia Device Samsung galaxy A8 My Question or Issue I restarted my phone after it ran out of battery and spotify had to re-download my library but my SD card still sho...

220 Views

0 replies

0 likes

  • 220 Views
  • 0 replies
  • 0 likes

Spotify connect on MiUi

Hi Community!My Name is Andreas and here a some information to start with: PlanFamily PremiumGermany DeviceXiaomi Pocophone f1, MiPad4 Plus (,Nokia6, Nexus7 2013, Samsung A3) Android 5 - 10 My Question or Issue:So... since the both Xiaomi devices are...

Visitor

Hi Community! My Name is Andreas and here a some information to start with:   Plan Family Premium Germany   Device Xiaomi Pocophone f1, MiPad4 Plus (,Nokia6, Nexus7 2013, Samsung A3...

1016 Views

0 replies

0 likes

Spotify on HEOS failure
  • 1016 Views
  • 0 replies
  • 0 likes

Automatic switch from SD card to internal memory after every reboot

PlanPremiumCountryGermanyDeviceMotorola Moto G7 PowerOperating SystemAndroid 9 My Question or IssueI have swapped my 64gb SD card to a 200gb SD card now.After the change, I did not have a problem to switch the memory in the Spotify app back to the SD...

Visitor

Plan Premium Country Germany Device Motorola Moto G7 Power Operating System Android 9   My Question or Issue I have swapped my 64gb SD card to a 200gb SD card now. After the change, I...

584 Views

0 replies

10 likes

SD-card autostart
  • 584 Views
  • 0 replies
  • 10 likes

Deleted files after app update - Root cause discovered

PlanSpotify PremiumCountry - UKDeviceSamsung Galaxy Operating SystemWindows 10 My Question or IssueOnce again my spotify downloaded tracks have been deleted after an app update.After digging deeper it appears Spotify doesn't recognise a current offli...

Visitor

Plan Spotify Premium Country - UK Device Samsung Galaxy  Operating System Windows 10   My Question or Issue Once again my spotify downloaded tracks have been deleted after an app u...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

[Android][Playlists] Better shuffle

The shuffle seems to only work effectively with less than 100 songs. I have over 600 songs on my liked playlist, and I can hear the same song twice in a day. Thanks for your help!

Casual Listener

The shuffle seems to only work effectively with less than 100 songs. I have over 600 songs on my liked playlist, and I can hear the same song twice in a day.    Thanks for your help!

362 Views

0 replies

0 likes

Android
Playlists
  • 362 Views
  • 0 replies
  • 0 likes

[Android][Playlists] Qued songs don't appear in the song order when I rewind

When I'm listening to my playlist on shuffle then decide to place a song or two in queue, after those songs play and I decide to go back a song or two, those songs I just queued won't be there! That's a big issue for me! Thanks for your help!

Casual Listener

When I'm listening to my playlist on shuffle then decide to place a song or two in queue, after those songs play and I decide to go back a song or two, those songs I just queued won't be there! That'...

427 Views

0 replies

0 likes

Android
Playlists
  • 427 Views
  • 0 replies
  • 0 likes

Cannot go online on mobile

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid Pie My Question or IssueMy phone simply will not go online in spotify. I have tried different networks and even data usage and it will not go online. There is not even an offline mo...

Casual Listener

  Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android Pie   My Question or Issue My phone simply will not go online in spotify. I have tried different net...

BoricSole53

Casual Listener

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Android 9 Bluetooth - skip/play/pause keys does not work

PlanPremiumSpotify version8.5.32.889DeviceHTC U11Operating SystemAndroid 9 My Question or IssueSince some months I have the following issue:My phone is connected with my Kenwood DPX-7100DAB car radio and use Spotify to play music. The music title and...

Newbie

Plan Premium Spotify version 8.5.32.889 Device HTC U11 Operating System Android 9   My Question or Issue Since some months I have the following issue: My phone is connected with my Ke...

607 Views

0 replies

0 likes

bluetooth
Car
controls
pause
Play
Radio
skip
  • 607 Views
  • 0 replies
  • 0 likes

Recently can't download my music to sd card

PlanPremiumCountryIndonesiaDeviceASUS Zenfone Max M1Operating SystemAndroid Oreo My Question or IssueSo recently a notification pops up from Spotify, telling me that i'm about to download 500+ music. I thought maybe its about to redownload my saved p...

Visitor

Plan Premium Country Indonesia Device ASUS Zenfone Max M1 Operating System Android Oreo   My Question or Issue So recently a notification pops up from Spotify, telling me that i'm abou...

324 Views

0 replies

1 likes

  • 324 Views
  • 0 replies
  • 1 likes

I Can't share music on Instagram stories

Hello.I see many people sharing songs on Instagram stories, but I can't, why? When I try to share to Instagram there's no option "Instagram stories". Both apps (Instagram and Spotify) are up to date Device: Moto G6 PlusAndroid version: 9 (PPWS29.116-...

Newbie

Hello. I see many people sharing songs on Instagram stories, but I can't, why? When I try to share to Instagram there's no option "Instagram stories". Both apps (Instagram and Spotify) are up to dat...

458 Views

0 replies

1 likes

  • 458 Views
  • 0 replies
  • 1 likes

Can't share to Facebook News Feed any more

PlanPremiumCountryUKDeviceLG V30Operating SystemAndroid 8.0.0 My Question or IssueI have noticed the last few times I've decided to share a song I've been listening to on Spotify to Facebook that it will only let me share it as a Story and doesn't gi...

Visitor

Plan Premium Country UK Device LG V30 Operating System Android 8.0.0   My Question or Issue I have noticed the last few times I've decided to share a song I've been listening to on Spo...

jsmith85

Visitor

1544 Views

2 replies

4 likes

  • 1544 Views
  • 2 replies
  • 4 likes

Superuser Contribution Spotify will not recognize SD card

DeviceGalaxy S9+Operating SystemAndroid 9 with September security patch My Question or IssueSpotify refuses to acknowledge my SD card on my S9+. It has been this way since I bought this home. Google Play Music and any other app has absolutely no prob...

Regular

  Device Galaxy S9+ Operating System Android 9 with September security patch   My Question or Issue Spotify refuses to acknowledge my SD card on my S9+. It has been this way since I ...

davidaxxa

Regular

1011 Views

3 replies

1 likes

Android
Galaxy
S9+
  • 1011 Views
  • 3 replies
  • 1 likes

Switching back to internal storage after every reboot

PlanPremiumCountryChileDeviceMotorola Moto G5 PlusOperating SystemAndroid 10 (Pixel Experience) My Question or IssueMy Spotify app keeps switching back to internal storage after every reboot, even though I have set it to "SD Card", thus re-downloadin...

Visitor

Plan Premium Country Chile Device Motorola Moto G5 Plus Operating System Android 10 (Pixel Experience)   My Question or Issue My Spotify app keeps switching back to internal storage af...

user-removed

Not applicable

451 Views

2 replies

0 likes

  • 451 Views
  • 2 replies
  • 0 likes

Standard Play non-shuffle

How can I set that shuffle play isn't the standard in playing playlists? PlanPremiumCountryGermany DeviceGoogle Pixel 3 XL Operating SystemAndroid 10 My Question or Issue

Newbie

How can I set that shuffle play isn't the standard in playing playlists?   Plan Premium Country Germany  Device Google Pixel 3 XL  Operating System Android 10   My Ques...

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes

Where are the downloaded local files from playlist are saved

DeviceSamsung Galaxy 9Operating SystemAndroid 9 My Question or IssueHi,if I add local files to my playlist on my pc, my phone will donwload it, if it's in the same wifi and I can play it there, too. My Question is: Where are those files stored?I'm tr...

Visitor

Device Samsung Galaxy 9 Operating System Android 9   My Question or Issue Hi, if I add local files to my playlist on my pc, my phone will donwload it, if it's in the same wifi and I can p...

561 Views

0 replies

0 likes

  • 561 Views
  • 0 replies
  • 0 likes