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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6124 Views

0 replies

7 likes

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  • 7 likes

Mic ? Not working VR app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

nielrio

Gig Goer

1340 Views

3 replies

0 likes

Help
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  • 3 replies
  • 0 likes

Playlists too big

on my other account the size is normal and on this account they're bigger and its annoying

Visitor

on my other account the size is normal and on this account they're bigger and its annoying  

Loxer

Community Legend

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
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Superuser Contribution This website

A lot of problems say "solved! Go to solution" but when I go to solution there is no solution/the solution doesn't work. I have lots of issues and some are probably in premium too judging by the comments on some posts/problems/topics.It's like Spotif...

Casual Listener

A lot of problems say "solved! Go to solution" but when I go to solution there is no solution/the solution doesn't work. I have lots of issues and some are probably in premium too judging by the comm...

Petya

Community Legend

532 Views

2 replies

2 likes

  • 532 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify for android running slow

PlanPremium/family accountCountryUkDeviceSamsung Note8Operating SystemAndroid Oreo My Question or IssueThe app is running really slow if i flick 2 or 3 songs ahead it freezes and takes about 30 seconds to come right. Ive uninstalled removed sd card c...

Visitor

Plan Premium/family account Country Uk Device Samsung Note8 Operating System Android Oreo   My Question or Issue The app is running really slow if i flick 2 or 3 songs ahead it fr...

Katerina

Spotify Legend

651 Views

1 replies

0 likes

android not playing
  • 651 Views
  • 1 replies
  • 0 likes

Superuser Contribution Clock and Spotify

Can't connect Spotify to clock Plan Premium Country India Device OnePlus 6 Operating System Android Pie My Question or Issue [snip - Community Moderator edit]

Casual Listener

Can't connect Spotify to clock  Plan Premium Country India Device OnePlus 6 Operating System Android Pie   My Question or Issue     [snip - Community Mod...

Katerina

Spotify Legend

624 Views

1 replies

0 likes

Google Clock
india
Premium
  • 624 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify slow at opening albuns/artist on new update

PlanPremiumCountryPortugalOperating SystemAndroid I didn't like the new podcast emphasis update. First of all, the app started to become very slow at opening albuns and artists (10 seconds to open an album!!), and I assume that this bug is triggered ...

Casual Listener

Plan Premium Country Portugal Operating System Android   I didn't like the new podcast emphasis update. First of all, the app started to become very slow at opening albuns and artists (10...

Maniacshouse

Newbie

450 Views

2 replies

0 likes

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  • 2 replies
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Deleting Songs

PlanPremiumCountry DeviceAndroid My Question or IssueI don't see the delete option anymore all i see is unlike, is that the same as delete?

Visitor

  Plan Premium Country   Device Android   My Question or Issue I don't see the delete option anymore all i see is unlike, is that the same as delete?

Brunelicia

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Local files on phone

PlanPremiumCountry Device Operating System Android My Question or IssueI know this has been discussed before but I've tried everything suggested and it still doesn't work.I want to make a playlist using both local files from my computer and streamed ...

Visitor

  Plan Premium Country   Device   Operating System  Android    My Question or Issue I know this has been discussed before but I've tried everything suggested ...

265 Views

0 replies

0 likes

  • 265 Views
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Android - Playlists No Longer Displayed in Library

PlanFree/PremiumCountryUSA DevicePixel 3 Operating SystemAndroid 9 My Question or Issue In "Your Library" I no longer have 'Playlists' as an option (or 'Podcasts' for that matter). I am running Spotify version 8.5.18.934. I have tried logging out and...

Music Fan

Plan Free/Premium Country USA  Device Pixel 3  Operating System Android 9   My Question or Issue   In "Your Library" I no longer have 'Playlists' as an option (or 'Podc...

the_gregster12

Music Fan

724 Views

2 replies

1 likes

  • 724 Views
  • 2 replies
  • 1 likes

Superuser Contribution Sorted liked songs reverse

PlanPremiumCountryMexico DeviceSony xa1Operating System(, Android My Question or IssueMy liked songs doesn't sorted byname in reverse i mean i can't listen from end to top.. It doesn't work to check the sorted option to do it on reverse

Casual Listener

Plan Premium Country Mexico  Device Sony xa1 Operating System (, Android   My Question or Issue My liked songs doesn't sorted byname in reverse i mean i can't listen from end to t...

Lovanana

Casual Listener

1419 Views

3 replies

2 likes

  • 1419 Views
  • 3 replies
  • 2 likes

Cannot start sync download on cellular, had tried a lot

PlanPremiumCountryUSDeviceOppo R9SOperating SystemAndroid My Question or IssueI just bought an album and wanted to add them into my Spotify playlist.I've added them into the PC's playlist and now should only be needed to turn on my phone and start th...

Visitor

Plan Premium Country US Device Oppo R9S Operating System Android   My Question or Issue I just bought an album and wanted to add them into my Spotify playlist. I've added them into th...

Loxer

Community Legend

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android 9] lockscreen shows spotify notification but no information with it

PlanFreeCountryUKDeviceHuawei Y5 (2019)Operating SystemAndroid 9 My Question or IssueAs said in title when spotify is playing a song on the lockscreen a banner/ box with the word spotify shows up but nothing else so i cant see album art or song name ...

Visitor

Plan Free Country UK Device Huawei Y5 (2019) Operating System Android 9   My Question or Issue As said in title when spotify is playing a song on the lockscreen a banner/ box with the ...

Petya

Community Legend

637 Views

1 replies

0 likes

Android 9
Notifications
  • 637 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whats wrong with my playlists

I live in cyprus, i have an galaxy s9, and i just payed for spotify premium.Apparantly i upgraded my brothers free account that he doesnt use anymore, i removed all the artists he was following (he is listening to classical music only) . I just follo...

Visitor

I live in cyprus, i have an galaxy s9, and i just payed for spotify premium. Apparantly i upgraded my brothers free account that he doesnt use anymore, i removed all the artists he was following (he...

Petya

Community Legend

636 Views

2 replies

0 likes

  • 636 Views
  • 2 replies
  • 0 likes

Daily mix never updates

PlanFreeCountryCanadaDeviceGalaxy S9+ I have been using spotify for about half a year but I noticed that my daily mixes on my phone have stopped updating for maybe 2 months now. I know it's not because I'm not using spotify enough because this only h...

Visitor

Plan Free Country Canada Device Galaxy S9+   I have been using spotify for about half a year but I noticed that my daily mixes on my phone have stopped updating for maybe 2 months now. I ...

Emilia_8

Community Legend

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not all Liked songs playing in Shuffleplay mode

PlanPremiumCountryUKDeviceSamsung A5 2017Operating System My Question or IssueI have 407 "Liked" songs yet when I select "shuffle play" it selects 81 songs and then plays them. When it reaches the end it starts back at the first!! I wondered why I ha...

Visitor

Plan Premium Country UK Device Samsung A5 2017 Operating System     My Question or Issue I have 407 "Liked" songs yet when I select "shuffle play" it selects 81 songs and then pla...

Petya

Community Legend

1670 Views

1 replies

2 likes

  • 1670 Views
  • 1 replies
  • 2 likes

How to disable autoplay on startup

PlanPremiumCountryThe Netherlands DeviceMoto G6 PlayOperating SystemAndroid 9 Pie My Question or IssueWhen I am in my car and my phone Moto G6 Play is connected to Bluetooth with Parrot, Spotify autoplays when opening the app. I just want to lookup a...

Casual Listener

Plan Premium Country The Netherlands   Device Moto G6 Play Operating System Android 9 Pie   My Question or Issue When I am in my car and my phone Moto G6 Play is connected to Blu...

675 Views

0 replies

0 likes

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Spotify widget gone?

PlanPremium DeviceHTC Desire 830 My Question or IssueI used to have a spotify widget on my homescreen which I could use to control my spotify without having to open the app.But my spotify updated today and all of a sudden this widget was gone and als...

Visitor

Plan Premium   Device HTC Desire 830    My Question or Issue I used to have a spotify widget on my homescreen which I could use to control my spotify without having to open the ...

user-removed

Not applicable

1126 Views

3 replies

0 likes

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  • 3 replies
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next song of my playlist jumped randomly. shuffle is off.

PlanPremiumCountryDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueshuffle is off but the song after one jumps randomly to another. it doesnt fixed yet its goes on an...

Visitor

Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue shuffle is off but t...

Loxer

Community Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crashes when I play music

The app is working well when downloading, looking for songs, etc., but when I start playing any music, it plays and crashes within 3 seconds. It was working perfectly until I paid for the subrscription yesterday. Tried logging in and out, reinstallin...

Visitor

The app is working well when downloading, looking for songs, etc., but when I start playing any music, it plays and crashes within 3 seconds. It was working perfectly until I paid for the subrscripti...

Katerina

Spotify Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app not working on Android (SAMSUNG)

PlanPremiumCountryIEDeviceSamsung Galaxy S9+Operating SystemAndroid 8 My Question or IssueWhenever i open the spotify app, it tries to log me in, tries to switch the screen to Library or Search and back to the login where it automatically tries to lo...

Casual Listener

  Plan Premium Country IE Device Samsung Galaxy S9+ Operating System Android 8   My Question or Issue Whenever i open the spotify app, it tries to log me in, tries to switch the ...

Petya

Community Legend

2186 Views

2 replies

0 likes

  • 2186 Views
  • 2 replies
  • 0 likes