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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1028 Views
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  • 4 likes

Playback not following sort order with shuffle off

PlanPremiumCountryDKDeviceSamsung Galaxy a70Operating SystemAndroid 9 My Question or IssueOn premium, with shuffle off, sorted by artist, I like to play the first song of an artist or album in a bigger playlist and listen to it in the sorted sequence...

  • Visitor
  • Plan Premium Country DK Device Samsung Galaxy a70 Operating System Android 9   My Question or Issue On premium, with shuffle off, sorted by artist, I like to play the first song of an ...
  • emberins
  • Music Fan
  • 667 Views
  • 3 replies
  • 4 likes
  • 667 Views
  • 3 replies
  • 4 likes

Solved!! [Mobile] Playlist Won't Play Properly

PlanFreeCountry DeviceMoto g7Operating System My Question or IssueMy Spotify playlist on my mobile device won't play properly. Originally I had the option to choose individually a song I wish to listen to without a problem, and without having to be c...

  • Visitor
  •   Plan Free Country   Device Moto g7 Operating System     My Question or Issue My Spotify playlist on my mobile device won't play properly. Originally I had the option ...
  • Emilia_8
  • Community Legend
  • 1341 Views
  • 1 replies
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  • 1341 Views
  • 1 replies
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[Android] I can't share music to instagram stories

PlanPremiumCountryPoland Device(Xiaomi Redmi Note 7)Operating System(Android) My Question or IssueI can't share music to instagram stories. I already reinstalled and updated both apps. I can only share music to instagram direct.

  • Visitor
  • Plan Premium Country Poland  Device (Xiaomi Redmi Note 7) Operating System (Android)   My Question or Issue I can't share music to instagram stories. I already reinstalled and upd...
  • 317 Views
  • 0 replies
  • 1 likes
  • 317 Views
  • 0 replies
  • 1 likes

Default Storage location switches to Internal after every phone reboot

Every time my phone restarts (system update or ran out of battery) or Spotify updates the default storage location changes to Internal. When this happens all the downloads become unplayable and I have to manually switch off "download" on everything a...

  • Newbie
  • Every time my phone restarts (system update or ran out of battery) or Spotify updates the default storage location changes to Internal. When this happens all the downloads become unplayable and I hav...
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  • 378 Views
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  • 1 likes

App crashing when opening the context menu for songs albums or playlist :(

I have tried different versions of the app and they all have the same problem ... Except for Spotify lite.Edit: the share button at the bottom right of the now playing screen also crashes the app. CRASH LOG: "https://del.dog/veqayequmu.makefile" I ha...

  • Casual Listener
  • I have tried different versions of the app and they all have the same problem ... Except for Spotify lite. Edit: the share button at the bottom right of the now playing screen also crashes the app. ...
  • chris_uk1
  • Casual Listener
  • 1674 Views
  • 2 replies
  • 0 likes
  • 1674 Views
  • 2 replies
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Google voice command to play "Liked Songs" playlist

“Okay Google, play my music." Your expectation(and how it used to be): Give the voice command and then have your "Liked Songs" playlist play in order of newest songs added to play first.The reality now: First song will play in alphabetical order. For...

  • Regular
  • “Okay Google, play my music."   Your expectation(and how it used to be): Give the voice command and then have your "Liked Songs" playlist play in order of newest songs added to play first. Th...
  • 397 Views
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  • 397 Views
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Adding songs to playlist in mobile app is broken!

Hi! A few days ago I bought a new phone, and today I finally turn on Spotify. Unfortunately, I see a problem, I can not add any song to the playlist (click in the upper right corner of the screen), if I try, the application will hang and I can only g...

  • Visitor
  • Hi! A few days ago I bought a new phone, and today I finally turn on Spotify. Unfortunately, I see a problem, I can not add any song to the playlist (click in the upper right corner of the screen), i...
  • Emilia_8
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

How to add to the end of now playing

PlanFree/CountryUSADeviceGalaxy Note 10+Operating SystemAndroid My Question or IssueHow do I add a song/album to the end of what I have playing already? I am listening to an album, and I wanted to add another one to the end. When I go to it, the only...

  • Newbie
  • Plan Free/ Country USA Device Galaxy Note 10+ Operating System Android   My Question or Issue How do I add a song/album to the end of what I have playing already?  I am listening ...
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  • 184 Views
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Solved!! Error when adding songs to playlists on Android

When adding songs to playlists (on my Android phone), my playlists are not organized the way I organized them in my library. Rather, when adding tracks it seems like my playlists are organized by "recently used". This is quite annoying, illogical and...

  • Newbie
  • When adding songs to playlists (on my Android phone), my playlists are not organized the way I organized them in my library. Rather, when adding tracks it seems like my playlists are organized by "re...
  • Emilia_8
  • Community Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Infinite Album Glitch

None of the below information is rPlanPremiumCountryMexicoDeviceXiaomi Redmi 4AOperating SystemAndroid Nougat 7.1My Question or IssueFor some reason all albums when i click them the songs start duplicating till the point that the album is basically i...

  • Newbie
  • None of the below information is r Plan Premium Country Mexico Device Xiaomi Redmi 4A Operating System Android Nougat 7.1 My Question or Issue For some reason all albums when i click them t...
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  • 315 Views
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spotify claims I'm offline but I am not offline

It's shocking how many threads and online complaints there are about the issue I am experiencing. Basically if I go offline, ever, spotify thinks I'm offline for the rest of time. I want to be able to download songs and go offline, but I can't keep u...

  • Visitor
  • It's shocking how many threads and online complaints there are about the issue I am experiencing. Basically if I go offline, ever, spotify thinks I'm offline for the rest of time. I want to be able t...
  • 539 Views
  • 0 replies
  • 2 likes
  • spotify claims I'm offline but I am not offline
  • 539 Views
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Spotify starts playing music after phone calls

Plan - FreeCountry - AustraliaDevice - Google PixelOperating System - Android 9 My Question or IssueI've been listening to Spotify then pause a track and minimise the app. If I receive or make a phone call, once the call is ended, Spotify just starts...

  • Newbie
  • Plan - Free Country - Australia Device - Google Pixel Operating System - Android 9   My Question or Issue I've been listening to Spotify then pause a track and minimise the app. If I recei...
  • thegov73
  • Visitor
  • 1285 Views
  • 1 replies
  • 2 likes
  • Android 9.0
    Google Pixel
    random start
  • 1285 Views
  • 1 replies
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Downloading playlist against my will

PlanPremiumCountryGreeceDeviceLG G7fitOperating SystemAndroid 8.1.0 My Question or IssueWhenever i visit my starting page (where all the music i ve recently heard is displayed) spotify decides to follow the recent playlists that i ve heard and then p...

  • Casual Listener
  • Plan Premium Country Greece Device LG G7fit Operating System Android 8.1.0   My Question or Issue Whenever i visit my starting page (where all the music i ve recently heard is displaye...
  • 301 Views
  • 0 replies
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  • 301 Views
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The filter button no longer works. Any fixes for this? It's getting very frustrating

Running the latest version of Android on my galaxy note 9 and I can no longer use the filter button. I have no other apps running, I've reset the app, and the phone, I am not using my blue light filter. I am unwilling to reinstall the app because it ...

  • Casual Listener
  • Running the latest version of Android on my galaxy note 9 and I can no longer use the filter button. I have no other apps running, I've reset the app, and the phone, I am not using my blue light filt...
  • 259 Views
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  • 259 Views
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MI TARJETA DE REGALO NO FUNCIONA!!!

Ayer por la noche compré una tarjeta de regalo y me dice "Ocurrió un problema inténtelo más tarde" que puedo hacer? Quiero una solución, llevo horas intentando e intentando.

  • Visitor
  • Ayer por la noche compré una tarjeta de regalo y me dice "Ocurrió un problema inténtelo más tarde" que puedo hacer? Quiero una solución, llevo horas intentando e intentando.  
  • Luan
  • Spotify Star
  • 1537 Views
  • 1 replies
  • 1 likes
  • 1537 Views
  • 1 replies
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I can´t creat ore use my owne playlists on mobile

I can´t create or use my owne playlists on my smartphone. I had reinstall the app and restarted my phone. But it´s still not working. At the webbrowser I can create playlist an see them on my phone but can´t use them. Device(Samsung S7)

  • Casual Listener
  • I can´t create or use my owne playlists on my smartphone.  I had reinstall the app and restarted my phone. But it´s still not working.    At the webbrowser I can create playlist an ...
  • Luan
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Constantly forced offline

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemWhatever the current android OS is. My Question or IssueSpotify is unable to stay connected to wifi or data for more than half a song. I have cleared my phone cache, restarted my phone, r...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Whatever the current android OS is.    My Question or Issue Spotify is unable to stay connected to wifi or da...
  • 396 Views
  • 0 replies
  • 1 likes
  • 396 Views
  • 0 replies
  • 1 likes

Solved!! Spotify Voice

PlanPremiumCountryBelgiumDeviceOnePlus 6Operating SystemAndroid 10 - unRooted My Question or IssueI only just today discovered the existence of Spotify Voice (holding the search button in Spotify to activate). Unfortunately this function does not wor...

  • Regular
  • Plan Premium Country Belgium Device OnePlus 6 Operating System Android 10 - unRooted   My Question or Issue I only just today discovered the existence of Spotify Voice (holding the sea...
  • Luan
  • Spotify Star
  • 995 Views
  • 3 replies
  • 0 likes
  • 995 Views
  • 3 replies
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Superuser Contribution mise en veille , arrêt de la musique.

bonjour, j'utilise un galaxy S9 et depuis la nouvelle mise à jour.Spotify s'arrete à chaque fois que mon tellephone se met en veille , je dois le déverouiller pour que la musique redémarre , j'ai essayer de désinstaller l'application et de regarder d...

  • Newbie
  • bonjour,   j'utilise un galaxy S9 et depuis la nouvelle mise à jour. Spotify s'arrete à chaque fois que mon tellephone se met en veille , je dois le déverouiller pour que la musique redémarre...
  • user-removed
  • Not applicable
  • 86498 Views
  • 8 replies
  • 15 likes
  • 86498 Views
  • 8 replies
  • 15 likes

Music stops playing

PlanPremiumCountryPhilippinesDeviceSamsungOperating SystemAndroid 9One UI 1.1 My Question or IssueOffline/saved music stops/pauses playing but shows that its still playing in the app and notification, this happens a few time in an hour, I have a very...

  • Visitor
  • Plan Premium Country Philippines Device Samsung Operating System Android 9 One UI 1.1   My Question or Issue Offline/saved music stops/pauses playing but shows that its still playing ...
  • 331 Views
  • 0 replies
  • 1 likes
  • 331 Views
  • 0 replies
  • 1 likes