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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7034 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution issues with S10 while on 4G (no playback, search etc)

PlanFreeCountryGreeceDeviceSamsung Galaxy S10eOperating SystemAndroid Pie My Question or IssueI just started using spotify the last few days to check if its worth the premium. While i am on 4G songs very often dont play, and i have no results in sear...

Regular

  Plan Free Country Greece Device Samsung Galaxy S10e Operating System Android Pie   My Question or Issue I just started using spotify the last few days to check if its worth the...

vamarul

Regular

3592 Views

14 replies

1 likes

  • 3592 Views
  • 14 replies
  • 1 likes

Superuser Contribution Music/PodCasts stop soon after my screen blacks

of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueShortly after my screen fades to black the m...

Casual Listener

of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Andro...

Petya

Community Legend

952 Views

3 replies

1 likes

  • 952 Views
  • 3 replies
  • 1 likes

Spotify on Note 10/ Frontier s3

Plan Premium swedenCountry swedenDeviceNote 10/Frontier s3Operating SystemAndroid My Question or Issue cant download spotify from the store on the watch, i guess there is no support yet to get spotify to work on the Frontier s3 when its connectet to ...

Visitor

Plan  Premium sweden Country   sweden Device Note 10/Frontier s3 Operating System Android   My Question or Issue  cant download spotify from the store on the watch,...

Noah

Spotify Star

713 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Playlist switches

PlanPremiumCountryCanada DeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or IssueI renamed all my playlist about half a year ago. However, I noticed that my playlist will constantly switch between the old one and the new one (old being th...

Casual Listener

  Plan Premium Country Canada   Device Samsung Galaxy 8 Operating System Android 9   My Question or Issue I renamed all my playlist about half a year ago. However, I notice...

AChai8

Casual Listener

804 Views

2 replies

0 likes

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Spotify keeps skipping or pausing songs on Samsung J3

My Spotify app on my Samsung Galaxy J3 has recently started constantly pausing or skipping to random other songs in the playlist when I'm listening to it on the go. It seems to have gotten worse over the last few days, to the point that the app is co...

Newbie

My Spotify app on my Samsung Galaxy J3 has recently started constantly pausing or skipping to random other songs in the playlist when I'm listening to it on the go. It seems to have gotten worse over...

osornios

Spotify Star

571 Views

1 replies

0 likes

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Superuser Contribution Shuffle all not shuffling all

PlanPremiumCountryUSADeviceSAMSUNG GALAXY S9+Operating SystemAndroid Oreo My Question or IssueWhen I select my entire library of liked songs it only plays about 20 songs and rotates through them.

Visitor

Plan Premium Country USA Device SAMSUNG GALAXY S9+ Operating System Android Oreo   My Question or Issue When I select my entire library of liked songs it only plays about 20 songs...

Petya

Community Legend

452 Views

2 replies

1 likes

  • 452 Views
  • 2 replies
  • 1 likes

Playback stopping

So, up until this weekend my Spotify was working fine. Then Sunday night it suddenly stops playing when the phone locks... will continue to play after phone locks for roughly 30 seconds and then stops but will resume the minute i reactivate the scree...

Visitor

So, up until this weekend my Spotify was working fine. Then Sunday night it suddenly stops playing when the phone locks... will continue to play after phone locks for roughly 30 seconds and then stop...

Noah

Spotify Star

621 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Songs stop after 30 seconds and move on to next song

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, ...

KatieA52

Casual Listener

1949 Views

4 replies

1 likes

  • 1949 Views
  • 4 replies
  • 1 likes

Solved!! How Do I Access My Playlists? Can't Find Them!

Navigation menu on Android has 3 tabs ( Home, Search, Your Music)In the *Your Music* section, only 5 options appear: - Made for You- Stations- Songs - Albums- Artistsbelow that is the recently played section. That's it! Is this normal that there is n...

Visitor

Navigation menu on Android has 3 tabs ( Home, Search, Your Music) In the *Your Music* section, only 5 options appear: - Made for You - Stations - Songs  - Albums - Artists below that is th...

Loxer

Community Legend

10026 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Play controls are invisible on lock screen when no notifications are allowed

Plan PremiumCountryUK DevicePixel 3AOperating SystemAndroid 9 Hello, here's my issue: I don't want to see any notification on my lock screen, so I selected "Don't show notifications at all" under the lock screen preferences in my device settings.If I...

Regular

Plan  Premium Country UK   Device Pixel 3A Operating System Android 9   Hello, here's my issue:   I don't want to see any notification on my lock screen, so I selected...

taiman

Regular

1655 Views

4 replies

0 likes

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Solved!! Android Local Files - Only Some of them transfer

PlanPremiumOperating SystemWin 10 / Android Alright, so when I attempt to copy local files from my PC to my phone, only some of them transfer. I have ensured that these files are mp3s. I have been able to transfer these exact files in the past (my sd...

Casual Listener

Plan Premium Operating System Win 10 / Android   Alright, so when I attempt to copy local files from my PC to my phone, only some of them transfer. I have ensured that these files are mp3s....

Loxer

Community Legend

913 Views

3 replies

0 likes

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  • 0 likes

Spotify has completely changed the order of my playlists

PlanPremiumCountryUKDeviceAllOperating SystemAll My Question or IssueI sort my playlist by recently added - it's by far the best way to sort playlists, since it means the top of your playlist is always the newest song you've added, and if you listen ...

Casual Listener

Plan Premium Country UK Device All Operating System All   My Question or Issue I sort my playlist by recently added - it's by far the best way to sort playlists, since it means the top...

Loxer

Community Legend

2784 Views

2 replies

2 likes

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  • 2 likes

Black outline on icon after latest update

I was wondering if anyone else wasn't only seeing a black outline around the Spotify icon. Is a simply how they designed it or is my phone just showing at that way. It wasn't showing that way before the update. PlanFree/PremiumCountry DeviceHuawei No...

Regular

I was wondering if anyone else wasn't only seeing a black outline around the Spotify icon.    Is a simply how they designed it or is my phone just showing at that way.   It wasn't ...

Loxer

Community Legend

1310 Views

2 replies

0 likes

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Superuser Contribution Spotify Connections notification and battery drain when using Navigation through Google Maps

Plan: PremiumCountry: UKDevice: OnePlus 6tOperating System: Android PieSpotify Version: 8.5.20.857 I've been using Google Maps for navigation for some time with no issues. However, over the past few days whenever I start to use Navigation, I immediat...

Regular

  Plan: Premium Country: UK Device: OnePlus 6t Operating System: Android Pie Spotify Version: 8.5.20.857   I've been using Google Maps for navigation for some time with no issue...

RB800

Newbie

1585 Views

4 replies

3 likes

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Superuser Contribution Spotify not running on certain Astell&Kern players

PlanFree OR Premium CountryHong Kong DeviceAstell&Kern SR15 Operating SystemModified Android Spotify version8.5.20.857 - 32bit My Question or IssueHi all, i worked in a dealer of Astell&Kern players. In late 2018, AK opened up their system to allow u...

Casual Listener

Plan Free OR Premium   Country Hong Kong   Device Astell&Kern SR15   Operating System Modified Android   Spotify version 8.5.20.857 - 32bit   My Question o...

Cyrusng

Visitor

5407 Views

6 replies

0 likes

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  • 6 replies
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Widget removal explanation?

It's been over two weeks since you removed the widget and linked to a post supposed to explain why, but all it contained was a short messege that said that the widget had been retired. So I was wondering if the people you have working costumer relati...

Casual Listener

It's been over two weeks since you removed the widget and linked to a post supposed to explain why, but all it contained was a short messege that said that the widget had been retired. So I was wonde...

Loxer

Community Legend

1976 Views

4 replies

4 likes

Explanation
Removal
Widget
  • 1976 Views
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Superuser Contribution My Spotify starts by it self.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Spotify starts by it self. I have an Samsung S9 and sometimes the spotify app starts by it self and it's alway...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Spotify starts by it self....

hannes1812

Regular

1575 Views

13 replies

1 likes

Problem S9 app starts by it self
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  • 13 replies
  • 1 likes

No search possible

Can't search anything sinne more than one month, because spotyfy is offline all the time even though I'm in WIFI or mobile data.PlanPremiumCountryGermanyDeviceGalaxy S8Operating SystemAndroid 9 pie

Visitor

Can't search anything sinne more than one month, because spotyfy is offline all the time even though I'm in WIFI or mobile data. Plan Premium Country Germany Device Galaxy S8 Operating System ...

Loxer

Community Legend

400 Views

2 replies

0 likes

  • 400 Views
  • 2 replies
  • 0 likes

Solved!! Music stops when phone is locked?

PlanPremiumCountryUSADeviceSamsung galaxy note 8Operating SystemAndroid OreoMy Question or IssueWhen i lock my phone spotify pauses or stops, and when i hit the unlock button to wake it up (im not entering my password) spotify continues the song.

Casual Listener

  Plan Premium Country USA Device Samsung galaxy note 8 Operating System Android Oreo My Question or Issue When i lock my phone spotify pauses or stops, and when i hit the unlock ...

Brunelicia

Community Legend

1562 Views

3 replies

0 likes

  • 1562 Views
  • 3 replies
  • 0 likes

Superuser Contribution Custom playlist order not working on Android app

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueI can see "Custom" as an option to sort my playlists on mobile, but I cannot actually do anything with that on mobile... what is even the point of having a "Cu...

Visitor

Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue I can see "Custom" as an option to sort my playlists on mobile, but I cannot actual...

Wotevr

Newbie

1119 Views

2 replies

1 likes

  • 1119 Views
  • 2 replies
  • 1 likes