Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375399 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan - premiumFree/Premium - I have PremiumCountry USA Device, Samsung Galaxy S3(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System, Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify has disappeared from my Sa...
Plan - premium Free/Premium - I have Premium Country USA Device, Samsung Galaxy S3 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System, Android (iOS 10, Android Or...
Casual Listener
2405 Views
5 replies
0 likes
PlanPremiumCountryCyprusDeviceHuawei P20 ProOperating SystemEMUI 9.1.0/Android 9My Question or IssueSpotify will crash whenever I touch the "now playing" bar on the bottom of the screen. It doesn't do it with all songs, and otherwise the app works fi...
Plan Premium Country Cyprus Device Huawei P20 Pro Operating System EMUI 9.1.0/Android 9 My Question or Issue Spotify will crash whenever I touch the "now playing" bar on the bottom of the sc...
871 Views
0 replies
1 likes
PlanPremiumCountryThe NetherlandsDeviceMoto G4Operating System(Android 7.0) My Question or Issue Each time I open spotify on my android, it follows and downloads the same playlists I don't want to download. I can keep unfollowing the playlists/albums...
Plan Premium Country The Netherlands Device Moto G4 Operating System (Android 7.0) My Question or Issue Each time I open spotify on my android, it follows and downloads the s...
Casual Listener
2224 Views
8 replies
1 likes
PlanPremiumCountryViet NamDeviceSony Xperia XZ2 Compact, Samsung Galaxy S8Operating SystemAndroid 9 My Question or IssueI want to view my story but Spotify keep crashing. It happen on all of my devices so I guess something went wrong with my account
Plan Premium Country Viet Nam Device Sony Xperia XZ2 Compact, Samsung Galaxy S8 Operating System Android 9 My Question or Issue I want to view my story but Spotify keep crashing. It ...
Casual Listener
818 Views
4 replies
0 likes
None of the below information is required. PlanpremiumCountryCanadaDeviceSonim xp8 Andriod 8.1 My Question or IssueHey so for the last couple of weeks I've been having issues while trying to listen to Spotify over a Bluetooth speaker a song will play...
None of the below information is required. Plan premium Country Canada Device Sonim xp8 Andriod 8.1 My Question or Issue Hey so for the last couple of weeks I've been havi...
507 Views
0 replies
0 likes
Premium, android+desktop issue. Why can't I find stats for podcasts from Wrapped? Been listening maybe 5hrs or more per week, so I think it should be enough to count. Tried to look both, app and browser versions.
Premium, android+desktop issue. Why can't I find stats for podcasts from Wrapped? Been listening maybe 5hrs or more per week, so I think it should be enough to count. Tried to look both, app...
471 Views
0 replies
0 likes
Im trying to connect to my spotify with my galaxy active2 watch without my phone but it won't allow me to do so it keeps saying can not connect without bluetooth connection PlanFree/PremiumCountryLas vegas nvDeviceGalaxy Active2 watch and galaxy s10+
Im trying to connect to my spotify with my galaxy active2 watch without my phone but it won't allow me to do so it keeps saying can not connect without bluetooth connection Plan Free/...
390 Views
0 replies
0 likes
PlanPremiumCountryEstoniaDeviceS9Operating SystemAndroid 10 Beta So Spotify refuses to work ever since i updated to the android beta on my s9. I have tried everything mentioned in the HELP pages and alot of other things. The result is still the same ...
Plan Premium Country Estonia Device S9 Operating System Android 10 Beta So Spotify refuses to work ever since i updated to the android beta on my s9. I have tried everything mentioned...
614 Views
0 replies
0 likes
Bonjour je viens de m'abonner à spotify premium mais je ne peux pas zapper, je suis obligée d'écouter la lecture aléatoire, comment je dois faire pour écouter ce que je veux ? Merci de m'aider
Bonjour je viens de m'abonner à spotify premium mais je ne peux pas zapper, je suis obligée d'écouter la lecture aléatoire, comment je dois faire pour écouter ce que je veux ? Merci de m'aider
Visitor
767 Views
1 replies
0 likes
PlanPremiumCountry DeviceXiaomi Mi6Operating SystemAndroid Pie My Question or IssueHi,Today I was listening to some podcast and suddenly, Spotify changed it to random song from my favourites. What could be the reason of that?
Plan Premium Country Device Xiaomi Mi6 Operating System Android Pie My Question or Issue Hi, Today I was listening to some podcast and suddenly, Spotify changed it to random ...
269 Views
0 replies
1 likes
PlanPremiumDeviceHuaweii P30 ProOperating SystemAndroid My Question or IssueFor around 3 weeks I am getting "No internet connection available" no matter what type of internet connection I have. I belive i tried everything what I could do on my own, y...
Plan Premium Device Huaweii P30 Pro Operating System Android My Question or Issue For around 3 weeks I am getting "No internet connection available" no matter what type of internet con...
407 Views
0 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsing Galaxy 9. Phone says 'no internet connection'. Have checked the community and see to ch...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Using G...
298 Views
0 replies
0 likes
PlanPremiumCountryAustriaDeviceSamsung Galaxy S10 My Question or IssueI'm trying the offer Premium 3 months for free. The website in the browser says that I have Premium until February 29th. But in the Android app I'm still a Free user. I have alread...
Plan Premium Country Austria Device Samsung Galaxy S10 My Question or Issue I'm trying the offer Premium 3 months for free. The website in the browser says that I have Premium until Fe...
Casual Listener
464 Views
2 replies
0 likes
PlanPremiumCountryCanadaDeviceGalaxy S10eOperating SystemAndroid 9, One UI 1.1 My Question or IssuePretty simple, I can't like or unlike songs from the notification control. I can pause and play and skip no problem, just can't like a song unless I go...
Plan Premium Country Canada Device Galaxy S10e Operating System Android 9, One UI 1.1 My Question or Issue Pretty simple, I can't like or unlike songs from the notification control. ...
452 Views
0 replies
2 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9+Operating SystemAndroid Pie My Question or IssueI know the sharing to Instagram stories feature has been available for a year and a half now, but I still can't do it. Logged in to all my apps, con...
Plan Premium Country United States Device Samsung Galaxy 9+ Operating System Android Pie My Question or Issue I know the sharing to Instagram stories feature has been available for a...
490 Views
0 replies
4 likes
PlanPremiumCountrySingaporeDevicePizel 2XLOperating SystemAndroid 10 My Question or IssueWeird issue. I was listening to one of Spotify playlists in the office today and I got the popup to connect to another device so I hit Continue and Spotify annou...
Plan Premium Country Singapore Device Pizel 2XL Operating System Android 10 My Question or Issue Weird issue. I was listening to one of Spotify playlists in the office today and I go...
621 Views
0 replies
0 likes
PlanPremiumCountryMexico DeviceMotorola oneOperating System(Android Pie) My Question or IssueHace 2 semanas que intento hacer el filtro en mi biblioteca para poder escuchar las canciones de algún artista en **bleep**, pero al momento de seleccionar a...
Plan Premium Country Mexico Device Motorola one Operating System (Android Pie) My Question or Issue Hace 2 semanas que intento hacer el filtro en mi biblioteca para poder esc...
562 Views
0 replies
0 likes
My Question or IssueHello, the thing is that songs that are not in any playlist disappears when I have no Internet connection, neither my albums or the "Liked Songs" playlist appear despite being downloaded, when I have connection again it reappear b...
My Question or Issue Hello, the thing is that songs that are not in any playlist disappears when I have no Internet connection, neither my albums or the "Liked Songs" playlist appear despite being d...
361 Views
0 replies
0 likes
Today I want to share songs on IG stories or Facebook but the app crashesPlan PremiumCountryItaly DeviceSamsung Galaxy 9Operating System Android 8.0.0 My Question or Issue
Today I want to share songs on IG stories or Facebook but the app crashes Plan Premium Country Italy Device Samsung Galaxy 9 Operating System Android 8.0.0 My Que...
Music Fan
9652 Views
18 replies
0 likes
PlanPremium (Family)CountrySwedenDeviceSamsung S9, My Question or IssueSaturday 30 November 2019 around 22:45 pm I was walking listening to Spotify and I noticed it kept on stopping. I kept on clicking on play button on my bluetooth headphones but it...
Plan Premium (Family) Country Sweden Device Samsung S9, My Question or Issue Saturday 30 November 2019 around 22:45 pm I was walking listening to Spotify and I noticed it kept on stoppin...
935 Views
0 replies
0 likes
