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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6848 Views

0 replies

7 likes

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Playback stopping

So, up until this weekend my Spotify was working fine. Then Sunday night it suddenly stops playing when the phone locks... will continue to play after phone locks for roughly 30 seconds and then stops but will resume the minute i reactivate the scree...

Visitor

So, up until this weekend my Spotify was working fine. Then Sunday night it suddenly stops playing when the phone locks... will continue to play after phone locks for roughly 30 seconds and then stop...

Noah

Spotify Star

615 Views

1 replies

0 likes

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Songs stop after 30 seconds and move on to next song

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, ...

KatieA52

Casual Listener

1932 Views

4 replies

1 likes

  • 1932 Views
  • 4 replies
  • 1 likes

Solved!! How Do I Access My Playlists? Can't Find Them!

Navigation menu on Android has 3 tabs ( Home, Search, Your Music)In the *Your Music* section, only 5 options appear: - Made for You- Stations- Songs - Albums- Artistsbelow that is the recently played section. That's it! Is this normal that there is n...

Visitor

Navigation menu on Android has 3 tabs ( Home, Search, Your Music) In the *Your Music* section, only 5 options appear: - Made for You - Stations - Songs  - Albums - Artists below that is th...

Loxer

Community Legend

10018 Views

1 replies

0 likes

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Superuser Contribution Play controls are invisible on lock screen when no notifications are allowed

Plan PremiumCountryUK DevicePixel 3AOperating SystemAndroid 9 Hello, here's my issue: I don't want to see any notification on my lock screen, so I selected "Don't show notifications at all" under the lock screen preferences in my device settings.If I...

Regular

Plan  Premium Country UK   Device Pixel 3A Operating System Android 9   Hello, here's my issue:   I don't want to see any notification on my lock screen, so I selected...

taiman

Regular

1642 Views

4 replies

0 likes

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Solved!! Android Local Files - Only Some of them transfer

PlanPremiumOperating SystemWin 10 / Android Alright, so when I attempt to copy local files from my PC to my phone, only some of them transfer. I have ensured that these files are mp3s. I have been able to transfer these exact files in the past (my sd...

Casual Listener

Plan Premium Operating System Win 10 / Android   Alright, so when I attempt to copy local files from my PC to my phone, only some of them transfer. I have ensured that these files are mp3s....

Loxer

Community Legend

901 Views

3 replies

0 likes

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Spotify has completely changed the order of my playlists

PlanPremiumCountryUKDeviceAllOperating SystemAll My Question or IssueI sort my playlist by recently added - it's by far the best way to sort playlists, since it means the top of your playlist is always the newest song you've added, and if you listen ...

Casual Listener

Plan Premium Country UK Device All Operating System All   My Question or Issue I sort my playlist by recently added - it's by far the best way to sort playlists, since it means the top...

Loxer

Community Legend

2768 Views

2 replies

2 likes

  • 2768 Views
  • 2 replies
  • 2 likes

Black outline on icon after latest update

I was wondering if anyone else wasn't only seeing a black outline around the Spotify icon. Is a simply how they designed it or is my phone just showing at that way. It wasn't showing that way before the update. PlanFree/PremiumCountry DeviceHuawei No...

Regular

I was wondering if anyone else wasn't only seeing a black outline around the Spotify icon.    Is a simply how they designed it or is my phone just showing at that way.   It wasn't ...

Loxer

Community Legend

1306 Views

2 replies

0 likes

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Superuser Contribution Spotify Connections notification and battery drain when using Navigation through Google Maps

Plan: PremiumCountry: UKDevice: OnePlus 6tOperating System: Android PieSpotify Version: 8.5.20.857 I've been using Google Maps for navigation for some time with no issues. However, over the past few days whenever I start to use Navigation, I immediat...

Regular

  Plan: Premium Country: UK Device: OnePlus 6t Operating System: Android Pie Spotify Version: 8.5.20.857   I've been using Google Maps for navigation for some time with no issue...

RB800

Newbie

1570 Views

4 replies

3 likes

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Superuser Contribution Spotify not running on certain Astell&Kern players

PlanFree OR Premium CountryHong Kong DeviceAstell&Kern SR15 Operating SystemModified Android Spotify version8.5.20.857 - 32bit My Question or IssueHi all, i worked in a dealer of Astell&Kern players. In late 2018, AK opened up their system to allow u...

Casual Listener

Plan Free OR Premium   Country Hong Kong   Device Astell&Kern SR15   Operating System Modified Android   Spotify version 8.5.20.857 - 32bit   My Question o...

Cyrusng

Visitor

5373 Views

6 replies

0 likes

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  • 6 replies
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Widget removal explanation?

It's been over two weeks since you removed the widget and linked to a post supposed to explain why, but all it contained was a short messege that said that the widget had been retired. So I was wondering if the people you have working costumer relati...

Casual Listener

It's been over two weeks since you removed the widget and linked to a post supposed to explain why, but all it contained was a short messege that said that the widget had been retired. So I was wonde...

Loxer

Community Legend

1959 Views

4 replies

4 likes

Explanation
Removal
Widget
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  • 4 likes

Superuser Contribution My Spotify starts by it self.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Spotify starts by it self. I have an Samsung S9 and sometimes the spotify app starts by it self and it's alway...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Spotify starts by it self....

hannes1812

Regular

1568 Views

13 replies

1 likes

Problem S9 app starts by it self
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  • 13 replies
  • 1 likes

No search possible

Can't search anything sinne more than one month, because spotyfy is offline all the time even though I'm in WIFI or mobile data.PlanPremiumCountryGermanyDeviceGalaxy S8Operating SystemAndroid 9 pie

Visitor

Can't search anything sinne more than one month, because spotyfy is offline all the time even though I'm in WIFI or mobile data. Plan Premium Country Germany Device Galaxy S8 Operating System ...

Loxer

Community Legend

396 Views

2 replies

0 likes

  • 396 Views
  • 2 replies
  • 0 likes

Solved!! Music stops when phone is locked?

PlanPremiumCountryUSADeviceSamsung galaxy note 8Operating SystemAndroid OreoMy Question or IssueWhen i lock my phone spotify pauses or stops, and when i hit the unlock button to wake it up (im not entering my password) spotify continues the song.

Casual Listener

  Plan Premium Country USA Device Samsung galaxy note 8 Operating System Android Oreo My Question or Issue When i lock my phone spotify pauses or stops, and when i hit the unlock ...

Brunelicia

Community Legend

1551 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Custom playlist order not working on Android app

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueI can see "Custom" as an option to sort my playlists on mobile, but I cannot actually do anything with that on mobile... what is even the point of having a "Cu...

Visitor

Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue I can see "Custom" as an option to sort my playlists on mobile, but I cannot actual...

Wotevr

Newbie

1115 Views

2 replies

1 likes

  • 1115 Views
  • 2 replies
  • 1 likes

6 track skips limitation doesn't work

PlanFreeCountryUAE Device(Xiaomi red me note4)Operating SystemAndroid 7 My Question or IssueHaving installed application, limitation would have been working untill I go for specific artist or song search. Would I use daily mix or anything from home a...

Visitor

  Plan Free Country UAE   Device (Xiaomi red me note4) Operating System Android 7   My Question or Issue Having installed application, limitation would have been working un...

user-removed

Not applicable

1123 Views

2 replies

0 likes

skips
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Superuser Contribution Playback stops after 9 seconds

PlanPremiumCountryEgyptDeviceHuawei P30 LiteOperating SystemAndroid 9 My Question or IssuePlayback frequently stops after 9 seconds. Internet speed is always good. I perform internet speed tests when happens and I always get good speed avove 10 Mbps,...

Casual Listener

Plan Premium Country Egypt Device Huawei P30 Lite Operating System Android 9   My Question or Issue Playback frequently stops after 9 seconds. Internet speed is always good. I perform ...

Jeremy

Spotify Legend

106310 Views

57 replies

28 likes

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  • 28 likes

Spotify Integration with Nike+ Run Club App on Android

Plan PremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid version 9 My Question or IssueNike+ Run Club app integrates with Spotify but when I open the music portion of the app it says it should populate with the default music app on my p...

Visitor

Plan  Premium Country USA Device Samsung Galaxy S10+ Operating System Android version 9   My Question or Issue Nike+ Run Club app integrates with Spotify but when I open the music...

ohneVal

Visitor

25288 Views

2 replies

3 likes

Android
Apps
integration
nike
Running
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Spotify crashes when I try to play ANY song.

PlantationsPremiumCountryUSADeviceOnePlus 7 proOperating SystemAndroid My Question or IssueI had no issue using the app last week but I loaded it up tonight and cannot play more than 3 seconds of any song before it crashes. I have tried several clean...

Newbie

Plantations Premium Country USA Device OnePlus 7 pro Operating System Android       My Question or Issue I had no issue using the app last week but I loaded it up tonight ...

Loxer

Community Legend

910 Views

1 replies

0 likes

Bug issues
Crash
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Superuser Contribution Spotify on Android starts automatically playing music

PlanPremiumCountryGermanyDevicePixel 2, Operating SystemAndroid 10 My Question or IssueSome days ago i updated the Spotify App for Android. Yesterday in the evening spotify automatically started to resume on playing my playlist, i played some hours a...

Regular

  Plan Premium Country Germany Device Pixel 2,  Operating System Android 10   My Question or Issue Some days ago i updated the Spotify App for Android. Yesterday in the even...

hannes1812

Regular

585 Views

3 replies

0 likes

  • 585 Views
  • 3 replies
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Sd card option

First of all your forum posting thing needs to be simplified... like why is it so clunky? Ok, I recently re-downloaded spotify and I cannot find the option to download my music to my sd card. The option that was there is not showing up for me.Can you...

Visitor

First of all your forum posting thing needs to be simplified... like why is it so clunky?   Ok, I recently re-downloaded spotify and I cannot find the option to download my music to my sd card...

Loxer

Community Legend

467 Views

1 replies

0 likes

Help
  • 467 Views
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