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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27300 Views
  • 59 replies
  • 23 likes
  • 27300 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870158 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870158 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24689 Views
  • 3 replies
  • 0 likes
  • 24689 Views
  • 3 replies
  • 0 likes

Discord Status not showing

PlanPremiumCountryTurkeyDeviceSamsung Galaxy J7 Prime 2Operating SystemAndroid Oreo My Question or IssueDiscord does not show songs i am listenning. I connected my Spotify account, enabled Device Broadcast Status, enabled Show Discord Status, rebooti...

  • Visitor
  • Plan Premium Country Turkey Device Samsung Galaxy J7 Prime 2 Operating System Android Oreo   My Question or Issue Discord does not show songs i am listenning. I connected my Spotify ac...
  • 327 Views
  • 0 replies
  • 2 likes
  • 327 Views
  • 0 replies
  • 2 likes

Superuser Contribution cant play music offline

PlanPREMIUM FAMILIARCountry DeviceSAMSUNG GALAXY S6Operating SystemANDROID My Question or IssueWELL MY ISSUE IS THAT I HAVE PREMIUM PLAN AND I HAVE ALL THE SONGS ON MY PLAYLIST DOWNLOADED BUT IF MY PHONE IS NOT CONNECTED TO WIFI OR DATA SPOTIFY DONT ...

  • Visitor
  •   Plan PREMIUM FAMILIAR Country   Device SAMSUNG GALAXY S6 Operating System ANDROID   My Question or Issue WELL MY ISSUE IS THAT I HAVE PREMIUM PLAN AND I HAVE ALL THE SONGS...
  • Guido
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Delete Song in Playlist when Listening

PlanFree/PremiumCountrySwitzerlandDevice(Huawei P20 Lite)Operating System(Android EMUI 9.1.0) My Question or IssueHello Spotify,In the Spotify App is the function for deleting Tracks when listening in the playlist missing. I can only remove tracks wh...

  • Casual Listener
  • Plan Free/Premium Country Switzerland Device (Huawei P20 Lite) Operating System (Android EMUI 9.1.0)   My Question or Issue Hello Spotify, In the Spotify App is the function for delet...
  • Ottomannen
  • Casual Listener
  • 1761 Views
  • 3 replies
  • 13 likes
  • 1761 Views
  • 3 replies
  • 13 likes

Superuser Contribution App doesn't start or crashes after some time

The app doesn't start at all. It shows the the logo from spotify an freezes. When the app ist started after a couple of minutes I can't search music or start the latest song. I deleted the app and reinstall several times. App and android is on the ne...

  • Casual Listener
  • The app doesn't start at all. It shows the the logo from spotify an freezes. When the app ist started after a couple of minutes I can't search music or start the latest song. I deleted the app and re...
  • Anni2
  • Visitor
  • 454 Views
  • 3 replies
  • 1 likes
  • 454 Views
  • 3 replies
  • 1 likes

Local files on phone speeded up and lagged

PlanPremiumCountryPolandDeviceXiaomi Redmi Note 2Operating SystemAndroid 5.0.2 My Question or IssueHello! I got an issue some time ago and, as I couldn't manage it by myself, I decided to write down my problem.Recently I used the option with local fi...

  • Visitor
  • Plan Premium Country Poland Device Xiaomi Redmi Note 2 Operating System Android 5.0.2   My Question or Issue Hello! I got an issue some time ago and, as I couldn't manage it by myself,...
  • 311 Views
  • 0 replies
  • 1 likes
  • 311 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify Stuck Loading on Galaxy S7

United StatesPremium Device: Samsung Galaxy S7Operating SystemAndriod 8.0 Oreo I've gone through (more than once) the steps you should go through to reset Spotify on Andriod (uninstall, delete com.spotify in Andriod/data, remove from offline devices,...

  • Casual Listener
  • United States Premium       Device: Samsung Galaxy S7 Operating System Andriod 8.0 Oreo     I've gone through (more than once) the steps you should go through to re...
  • martin18d
  • Casual Listener
  • 808 Views
  • 2 replies
  • 0 likes
  • doesn't load
    doesn't work
    galaxy s7
    loading
    Samsung
    slow
    stuck loading
  • 808 Views
  • 2 replies
  • 0 likes

Play queue does not match playlist

Premium | US Galaxy S9 | Android 9I have a playlist of about 521 songs, and shuffle is definitely turned off. I have the playlist sorted by recently added so I can listen to my songs in the order I add them. However, after clearing the play queue, an...

  • Visitor
  • Premium | US Galaxy S9 | Android 9 I have a playlist of about 521 songs, and shuffle is definitely turned off. I have the playlist sorted by recently added so I can listen to my songs...
  • 300 Views
  • 0 replies
  • 1 likes
  • 300 Views
  • 0 replies
  • 1 likes

Android - Playlists No Longer Displayed in Library

PlanFree/PremiumCountryUSA DevicePixel 3 Operating SystemAndroid 9 My Question or Issue In "Your Library" I no longer have 'Playlists' as an option (or 'Podcasts' for that matter). I am running Spotify version 8.5.18.934. I have tried logging out and...

  • Music Fan
  • Plan Free/Premium Country USA  Device Pixel 3  Operating System Android 9   My Question or Issue   In "Your Library" I no longer have 'Playlists' as an option (or 'Podc...
  • the_gregster12
  • Music Fan
  • 431 Views
  • 2 replies
  • 1 likes
  • 431 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify starts music automatically

Hey there,So my problem is, that my spotify starts the music automatically.Also when i hear to my music, it skips suddenly the current song and 2 others. After that i can listen to this sPlafor about 1 minute and it starts again. I hope u can help me...

  • Casual Listener
  • Hey there, So my problem is, that my spotify starts the music automatically. Also when i hear to my music, it skips suddenly the current song and 2 others. After that i can listen to this sPlafor a...
  • Machi85
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Echo Dot not playing albums

PlanPremiumCountryUKDeviceNokia 6 Hi,I'm trying to play albums from my phone through my Amazon Echo Dot, but the devices don't connect. I can play artist radio and podcasts from my phone through the Echo Dot, but not albums. This is a new issue, as l...

  • Visitor
  • Plan Premium Country UK Device Nokia 6   Hi, I'm trying to play albums from my phone through my Amazon Echo Dot, but the devices don't connect.   I can play artist radio and podca...
  • 467 Views
  • 0 replies
  • 1 likes
  • 467 Views
  • 0 replies
  • 1 likes

How do I find imported songs?

Hello dear Community,I have a Premium Family account and I am using a Samsung S8 Android device. I found the import function in the settings, and I imported 4 songs from my local cell phone storage. But how can I find them?! Search does not work, I d...

  • Casual Listener
  • Hello dear Community, I have a Premium Family account and I am using a Samsung S8 Android device. I found the import function in the settings, and I imported 4 songs from my local cell phone storage...
  • tobiphob
  • Casual Listener
  • 3056 Views
  • 2 replies
  • 0 likes
  • import android songs local offline
  • 3056 Views
  • 2 replies
  • 0 likes

Google and Waze Integration not working

DeviceOneplus 6tOperating SystemAndroid P My Question or IssueNot able to connect to google maps media control and crashes waze when connecting to spotify

  • Casual Listener
  • Device Oneplus 6t Operating System Android P   My Question or Issue Not able to connect to google maps media control and crashes waze when connecting to spotify
  • teknotard
  • Visitor
  • 1983 Views
  • 8 replies
  • 3 likes
  • 1983 Views
  • 8 replies
  • 3 likes

Bluetooth cover ...size

I think the common problem with displaying the album cover/art via bluetooth, is related with the size of the image.Is it possible to have an option to select the cover size/resize?Thank you

  • Newbie
  • I think the common problem with displaying the album cover/art via bluetooth, is related with the size of the image. Is it possible to have an option to select the cover size/resize? Thank you
  • 363 Views
  • 0 replies
  • 0 likes
  • 363 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify on Android starts automatically playing music

PlanPremiumCountryGermanyDevicePixel 2, Operating SystemAndroid 10 My Question or IssueSome days ago i updated the Spotify App for Android. Yesterday in the evening spotify automatically started to resume on playing my playlist, i played some hours a...

  • Regular
  •   Plan Premium Country Germany Device Pixel 2,  Operating System Android 10   My Question or Issue Some days ago i updated the Spotify App for Android. Yesterday in the even...
  • hannes1812
  • Regular
  • 393 Views
  • 3 replies
  • 0 likes
  • 393 Views
  • 3 replies
  • 0 likes

Can I recover offline files from my Android device when I lost the original files on my PC?

I've added some offline files to Spotify, and can still play them on my Android phone, But now my laptop has crashed severely (harddisk unrecoverable) so I lost the original files. Is there a way to restore the mp3 files from Android or do I have to ...

  • Regular
  • I've added some offline files to Spotify, and can still play them on my Android phone, But now my laptop has crashed severely (harddisk unrecoverable) so I lost the original files. Is there a way...
  • Amimi
  • Newbie
  • 1243 Views
  • 4 replies
  • 0 likes
  • Android
    recover
  • 1243 Views
  • 4 replies
  • 0 likes

[Bug] Critical Error on ChromeOS

PlanPremiumCountryCanadaDeviceChromebook, Asus C100POperating SystemChromeOSVersion 76.0.3809.102 (Build officiel) (32 bits) My Question or IssueThe Spotify android app triggers a fatal error upon launch and crashes. Steps to Replicate:Launch the Goo...

  • Casual Listener
  • Plan Premium Country Canada Device Chromebook, Asus C100P Operating System ChromeOS Version 76.0.3809.102 (Build officiel) (32 bits)   My Question or Issue The Spotify android ap...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

resuming after phone call

PlanPremiumCountryNorway DeviceSamsung Galaxy S9+Operating SystemAndroid Pie Spotify does not resume after a phone callWhen I'm playing music and I recive a phone call Spotify pauses but it does not resume when the phone call ends. I check Spotify ap...

  • Newbie
  • Plan Premium Country Norway   Device Samsung Galaxy S9+ Operating System Android Pie   Spotify does not resume after a phone call When I'm playing music and I recive a phone call...
  • ShaunB1
  • Casual Listener
  • 936 Views
  • 2 replies
  • 2 likes
  • 936 Views
  • 2 replies
  • 2 likes

How to play albums without SHUFFLE?

Playing an albums in the original order is the default function in windos app, but on anodroid app it gives me only the option to play is on shuffle mode.is it a bug?

  • Casual Listener
  • Playing an albums in the original order is the default function in windos app, but on anodroid app it gives me only the option to play is on shuffle mode. is it a bug?
  • user-removed
  • Not applicable
  • 608 Views
  • 5 replies
  • 0 likes
  • 608 Views
  • 5 replies
  • 0 likes

I can't download local files

PlanPremiumDeviceHuawei P9 Lite 2017Operating SystemAndroid 7.0My Question or IssueI wanted to download a song (yes, only one song) from local files. So I uploaded it from my pc, put the song into a separate playlist and tried to hit "Download" on my...

  • Visitor
  • Plan Premium Device Huawei P9 Lite 2017 Operating System Android 7.0 My Question or Issue I wanted to download a song (yes, only one song) from local files. So I uploaded it from my pc, put th...
  • Brunelicia
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

LOUD volume spike when using Spotify Equalizer

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid 9My Question or IssueI recently got a new pair of headphones and the bass was a little too heavy, which made my ears hurt after a while. No big deal, since the Spotify android...

  • Newbie
  • Plan Premium Country United States Device Google Pixel 3 Operating System Android 9 My Question or Issue I recently got a new pair of headphones and the bass was a little too heavy, which ma...
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes