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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387191 Views

545 replies

34 likes

Account
Free
  • 387191 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8037 Views

0 replies

7 likes

  • 8037 Views
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  • 7 likes

Connected devices

Android 10 Pixel 4XLPremium Account I have a Google Home and minis etc.My parents also have smart devices different address, but I am part of their home. When I open Spotify, I can't listen because it's saying it's already being listened to on at my ...

Regular

Android 10 Pixel 4XL Premium Account   I have a Google Home and minis etc. My parents also have smart devices different address, but I am part of their home.   When I open Spotify, I ...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
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The Lyrics view feature (Genius) wont work.

according to the guide: Start playing music.Tap the Now Playing bar at the bottom of the screen.Scroll down to see the song’s lyrics and their story!but theres nothing at the bottom of the screen, and i cant see any lyrics, currently using xiomi note...

Visitor

according to the guide:  Start playing music. Tap the Now Playing bar at the bottom of the screen. Scroll down to see the song’s lyrics and their story! but theres nothing at the bott...

708 Views

0 replies

0 likes

Bhind the Lyrics
Genius
lyrics
  • 708 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution BV9600 issue with drop down menu

Hey everyone.I have an issue with my bv9600. Everytime i open the drop down menu, the app crushes. I have already uninstalled and restalled it and i already locked the app on the Memory Sand box.Thank you very much for your help.PlanPremiumCountry It...

Casual Listener

Hey everyone. I have an issue with my bv9600. Everytime i open the drop down menu, the app crushes.  I have already uninstalled and restalled it and i already locked the app on the Memory Sand...

Tarvosdrakon

Casual Listener

1485 Views

4 replies

0 likes

  • 1485 Views
  • 4 replies
  • 0 likes

Spotify make phone crash/freeze even not using Spotify

PlanPremiumCountrySpainDeviceXiaomi Mi A2 Lite (3gb RAM & 32gb storage)Operating SystemAndroid 9 Pie, Android One, November security update already installedMy Question or IssueStarted using Spotify first week of november. Since then Spotify made the...

Casual Listener

Plan Premium Country Spain Device Xiaomi Mi A2 Lite (3gb RAM & 32gb storage) Operating System Android 9 Pie, Android One, November security update already installed My Question or Issue ...

504 Views

0 replies

0 likes

  • 504 Views
  • 0 replies
  • 0 likes

Memory leak on android tv

PlanPremiumCountryDK DeviceSony Bravia KD-65A1 My Question or IssueWhen spotify has been running about half an hour it gets pretty much impossible to change track/playlist, end the application or just switch away from it. It always ends up with the t...

Regular

Plan Premium Country DK   Device Sony Bravia KD-65A1   My Question or Issue When spotify has been running about half an hour it gets pretty much impossible to change track/playlist...

503 Views

0 replies

0 likes

  • 503 Views
  • 0 replies
  • 0 likes

Superuser Contribution [2019 Wrapped] Story crashes on fifth slide

PlanPremiumCountryChileDeviceMoto G6 PLayOperating SystemAndroid 9 My Question or IssueI try to look at my Spotify Wrapped 2019, but the app crashes when I try to look at the fifth slide. I tried clean reinstalling and restarting my phone, but it jus...

Visitor

Plan Premium Country Chile Device Moto G6 PLay Operating System Android 9   My Question or Issue I try to look at my Spotify Wrapped 2019, but the app crashes when I try to look at the...

Peter

Spotify Legend

2073 Views

1 replies

1 likes

  • 2073 Views
  • 1 replies
  • 1 likes

Spotify redownloading library everday midnight

I'm using Samsung A30. I've subscribed to Spotify with student discount. I use 2 devices i.e windows laptop and android phone. My library keeps downloading everyday midnight. And this issue is only with mobile. I found my android is added every night...

Music Fan

I'm using Samsung A30. I've subscribed to Spotify with student discount. I use 2 devices i.e windows laptop and android phone. My library keeps downloading everyday midnight. And this issue is only w...

451 Views

0 replies

0 likes

Android
drm issue
Premium
redownloads
Samsung
samsung a30
  • 451 Views
  • 0 replies
  • 0 likes

Spotify autoplay

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy a70My Question or IssueWhen I turn on my AirPods Spotify automatically plays music, how do I stop this?

Newbie

Plan Premium Country New Zealand Device Samsung Galaxy a70 My Question or Issue When I turn on my AirPods Spotify automatically plays music, how do I stop this?

612 Views

0 replies

0 likes

AirPods
auto
automatically
autoplay
  • 612 Views
  • 0 replies
  • 0 likes

Wrapped top genres missing

PlanPremiumCountrySwedenDeviceXiaomi mix 2s and iPad Operating SystemAndroid pie and iOS 13 My Question or IssueIn the 2019 wrapped stories. I noticed my friends have a bar graph with their top genres. This is missing for me.

Newbie

Plan Premium Country Sweden Device Xiaomi mix 2s and iPad  Operating System Android pie and iOS 13   My Question or Issue In the 2019 wrapped stories. I noticed my friends have a ...

830 Views

0 replies

1 likes

  • 830 Views
  • 0 replies
  • 1 likes

Randomly shuffle playing music (android)

PlanPremiumCountryUSDeviceLg g6Operating SystemAndroid My Question or IssueI don't like shuffle playing my playlists, and they have started randomly shuffling partway through the playlist. My liked songs will only play shuffled, even though I don't h...

Newbie

Plan Premium Country US Device Lg g6 Operating System Android   My Question or Issue I don't like shuffle playing my playlists, and they have started randomly shuffling partway through...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Searching for an artist in liked songs and shuffling shuffles all music and not just the artist

PlanPremiumCountryUSADeviceHTU U12+Operating SystemAndroid 9 My Question or IssueSearching for an artist in liked songs and shuffling shuffles all music and not just the artist. For example, in my liked music, I search for the artist "Tiny Moving Par...

Casual Listener

Plan Premium Country USA Device HTU U12+ Operating System Android 9   My Question or Issue Searching for an artist in liked songs and shuffling shuffles all music and not just the arti...

Ajc382

Casual Listener

1411 Views

2 replies

3 likes

bug
  • 1411 Views
  • 2 replies
  • 3 likes

[2019 Wrapped] Does not offer save on device or share on Instagram

PlanPremiumCountryFinlandDeviceHuawei P20Operating SystemAndroid 9 Emui 9.1 My Question or IssueSpotify's in-app Wrapped does not offer saving 2019 either decade images on phone for sharing. Also, it doesn't offer sharing on Instagram feed (not Stori...

Music Fan

  Plan Premium Country Finland Device Huawei P20 Operating System Android 9 Emui 9.1   My Question or Issue Spotify's in-app Wrapped does not offer saving 2019 either decade imag...

Luan

Spotify Star

1470 Views

1 replies

1 likes

Instagram
instagram share
Wrapped 2019
  • 1470 Views
  • 1 replies
  • 1 likes

shuffle & filter

PlanPremiumCountryArgentinaDeviceDesktop + Moto G5S PlusOperating System(Windows 10 + Android 8.1 My Question or IssueIf i toggle shuffle ON and filter (Windows) my saved songs for example by X artist, then when i control the app from my Android it d...

Casual Listener

Plan Premium Country Argentina Device Desktop + Moto G5S Plus Operating System (Windows 10 + Android 8.1   My Question or Issue If i toggle shuffle ON and filter (Windows) my saved son...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Sportify Connect does not connect

PlanPremiumCountrySwitzerlandDeviceSamsung Note 9 and NAD amplifier with bluesound moduleOperating SystemAndroid 9 I have been using Spotify Connect without problems for the last 2 years. I use my Samsung Note 9 to control my NAD amplifier with blues...

Regular

Plan Premium Country Switzerland Device Samsung Note 9 and NAD amplifier with bluesound module Operating System Android 9   I have been using Spotify Connect without problems for the la...

Murmelmusic

Regular

6299 Views

15 replies

3 likes

  • 6299 Views
  • 15 replies
  • 3 likes

Spotify has disappeared from my Samsung Galaxy S3.

Plan - premiumFree/Premium - I have PremiumCountry USA Device, Samsung Galaxy S3(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System, Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify has disappeared from my Sa...

Casual Listener

Plan - premium Free/Premium - I have Premium Country USA   Device, Samsung Galaxy S3 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System, Android (iOS 10, Android Or...

eloisemeneses

Casual Listener

2438 Views

5 replies

0 likes

  • 2438 Views
  • 5 replies
  • 0 likes

*FIXED*Spotify freezes and crashes

PlanPremiumCountryCyprusDeviceHuawei P20 ProOperating SystemEMUI 9.1.0/Android 9My Question or IssueSpotify will crash whenever I touch the "now playing" bar on the bottom of the screen. It doesn't do it with all songs, and otherwise the app works fi...

Visitor

Plan Premium Country Cyprus Device Huawei P20 Pro Operating System EMUI 9.1.0/Android 9 My Question or Issue Spotify will crash whenever I touch the "now playing" bar on the bottom of the sc...

874 Views

0 replies

1 likes

  • 874 Views
  • 0 replies
  • 1 likes

Solved!! Automatically follows and downloads unwanted playlists

PlanPremiumCountryThe NetherlandsDeviceMoto G4Operating System(Android 7.0) My Question or Issue Each time I open spotify on my android, it follows and downloads the same playlists I don't want to download. I can keep unfollowing the playlists/albums...

Regular

Plan Premium Country The Netherlands Device Moto G4 Operating System (Android 7.0)   My Question or Issue   Each time I open spotify on my android, it follows and downloads the s...

luisneto

Casual Listener

2280 Views

8 replies

1 likes

  • 2280 Views
  • 8 replies
  • 1 likes

Crash on StoriesContainerActivity

PlanPremiumCountryViet NamDeviceSony Xperia XZ2 Compact, Samsung Galaxy S8Operating SystemAndroid 9 My Question or IssueI want to view my story but Spotify keep crashing. It happen on all of my devices so I guess something went wrong with my account

Casual Listener

Plan Premium Country Viet Nam Device Sony Xperia XZ2 Compact, Samsung Galaxy S8 Operating System Android 9   My Question or Issue I want to view my story but Spotify keep crashing. It ...

b4c7xaggl-_4c

Casual Listener

836 Views

4 replies

0 likes

Crash
  • 836 Views
  • 4 replies
  • 0 likes

Sound cuts out Playback continues

None of the below information is required. PlanpremiumCountryCanadaDeviceSonim xp8 Andriod 8.1 My Question or IssueHey so for the last couple of weeks I've been having issues while trying to listen to Spotify over a Bluetooth speaker a song will play...

Visitor

None of the below information is required.  Plan premium Country Canada Device Sonim xp8 Andriod 8.1    My Question or Issue Hey so for the last couple of weeks I've been havi...

511 Views

0 replies

0 likes

  • 511 Views
  • 0 replies
  • 0 likes

Wrapped and podcasts

Premium, android+desktop issue. Why can't I find stats for podcasts from Wrapped? Been listening maybe 5hrs or more per week, so I think it should be enough to count. Tried to look both, app and browser versions.

Visitor

Premium, android+desktop issue.   Why can't I find stats for podcasts from Wrapped? Been listening maybe 5hrs or more per week, so I think it should be enough to count. Tried to look both, app...

487 Views

0 replies

0 likes

podcast
Wrapped 2019
  • 487 Views
  • 0 replies
  • 0 likes