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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

386769 Views

545 replies

34 likes

Account
Free
  • 386769 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8031 Views

0 replies

7 likes

  • 8031 Views
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  • 7 likes

Family Plan listen now page won't go away

DeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueJust started a family plan, when I go to family mix I get a screen that gives me info on the family mix. I click listen now and the screen goes away but then immediately comes bac...

Newbie

Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue Just started a family plan, when I go to family mix I get a screen that gives me info on the family mix. I clic...

457 Views

0 replies

0 likes

  • 457 Views
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XIAOMI redmi6 App Crashes when I click the three dots button

PlanPremiumCountryBrazil DeviceXIAOMI redmi6 Operating SystemMost recent Android My Question or IssueI can play music normally but when I click the three dots option the app completely freezes and crash. I searched a lot but couldn't find anything mo...

Newbie

  Plan Premium Country Brazil   Device XIAOMI redmi6  Operating System Most recent Android   My Question or Issue I can play music normally but when I click the three ...

771 Views

0 replies

1 likes

Android
redmi6
Spotify
Xiaomi
  • 771 Views
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  • 1 likes

Zenfone 4 MAX can not sharing music on instagram

PlanPremium CountryBrazil DeviceZenfone 4 Max Operating SystemAndroid Oreo 8.1.0 My Question or IssuePossuo o celular a uns 2 anos e desde então não consigo compartilhar as atividades do Spotfy nos stories do Instagram, pesquisei e vi que muita gente...

Visitor

Plan Premium   Country Brazil   Device Zenfone 4 Max   Operating System Android Oreo 8.1.0   My Question or Issue Possuo o celular a uns 2 anos e desde então não cons...

585 Views

0 replies

0 likes

can not sharing music on instagram
  • 585 Views
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  • 0 likes

Buttons cut off from Android UI

PlanPremiumCountryUKDeviceSamsung Galaxy S10+Operating SystemAndroid 9 My Question or IssueAs seen from the screenshot, the 3 buttons at the top are cut off on the song detail screen

Regular

Plan Premium Country UK Device Samsung Galaxy S10+ Operating System Android 9   My Question or Issue As seen from the screenshot, the 3 buttons at the top are cut off on the song detai...

369 Views

0 replies

0 likes

  • 369 Views
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  • 0 likes

Superuser Contribution Spotify likes and downloads playlists and albums I didn't like

PlanPremiumCountryArgentina DeviceXiaomi Redmi S2 Operating SystemAndroid 9 My Question or IssueSpotify is all the time downloading playlists I don't want to download, these playlists are always radios, I mean, certain songs or artist's radios, like ...

Regular

  Plan Premium Country Argentina  Device Xiaomi Redmi S2  Operating System Android 9    My Question or Issue Spotify is all the time downloading playlists I don't ...

Petya

Community Legend

928 Views

3 replies

2 likes

  • 928 Views
  • 3 replies
  • 2 likes

Superuser Contribution Sharing to Instagram Stories is not working

PlanPremiumCountryBrazilDeviceASUS Zenfone Zoom S (ZE553KL)Operating SystemAndroid 8.0.0 My Question or IssueI cannot share music on Instagram stories, the option doesn't even shows up on the app. Already tried uninstalling/reinstalling both apps (In...

Newbie

Plan Premium Country Brazil Device ASUS Zenfone Zoom S (ZE553KL) Operating System Android 8.0.0   My Question or Issue I cannot share music on Instagram stories, the option doesn't eve...

szf

Casual Listener

4703 Views

5 replies

0 likes

Android 8
Ongoing Issues
  • 4703 Views
  • 5 replies
  • 0 likes

Superuser Contribution Storage - set to SD but is counted as internal

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2016Operating SystemAndroid 7.0 My Question or IssueSee screenshots below.This issue has been existing for years now. In the Spotify settings, storage is set to store to SD card, yet Android (Spotify?)...

Newbie

Plan Premium Country Belgium Device Samsung Galaxy A5 2016 Operating System Android 7.0   My Question or Issue See screenshots below. This issue has been existing for years now. ...

Petya

Community Legend

1333 Views

3 replies

2 likes

  • 1333 Views
  • 3 replies
  • 2 likes

Songs are not playing

PlanPremium CountryThe Netherlands DeviceOneplus 6 Operating SystemAndriod (Latest version) My Question or IssueA lot of the songs I have downloaded in my library will not play. It seems like nearly half of my songs suddenly will not play. I have lis...

Newbie

  Plan Premium   Country The Netherlands   Device Oneplus 6   Operating System Andriod (Latest version)   My Question or Issue A lot of the songs I have downloa...

380 Views

0 replies

0 likes

  • 380 Views
  • 0 replies
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Superuser Contribution Losing Downloads to Micro SD

I don't have enough space on my device to download all the music I want to, so I keep trying to save it to my SD card which has over 100 GB free. Everytime I do so it will download and will be there for a few days and then randomly will undownload it...

Newbie

I don't have enough space on my device to download all the music I want to, so I keep trying to save it to my SD card which has over 100 GB free. Everytime I do so it will download and will be there ...

Petya

Community Legend

1634 Views

3 replies

2 likes

  • 1634 Views
  • 3 replies
  • 2 likes

No option to share to Instagram story

PlanPremiumCountryUnited States DeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueThere's no option for me to share to my Instagram story. I've updated, cleared cache and data, and updated both apps again.

Newbie

  Plan Premium Country United States   Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue There's no option for me to share to my Instagram story....

Luan

Spotify Star

631 Views

1 replies

1 likes

Instagram
Instagram Stories
  • 631 Views
  • 1 replies
  • 1 likes

How do I access the queue

PlanPremiumCountry Device Galaxy 9 My Question or IssueSorry but everytime I search for this anywhere it just comes back to the computer version which I do not use. I accidentally put songs in my queue sometimes on my Android app and then I'm unable ...

Music Fan

Plan Premium Country   Device  Galaxy 9     My Question or Issue Sorry but everytime I search for this anywhere it just comes back to the computer version which I do not ...

529 Views

0 replies

0 likes

  • 529 Views
  • 0 replies
  • 0 likes

Spotify App Breaks Up when I open up the family mix

Whenever I open my Family Mix in the Spotify Android App, it hangs up in the welcome screen. At this point I can't do anything in the App anymore. PlanPremiumCountryGermanyDeviceMotorola G6 Plus

Newbie

Whenever I open my Family Mix in the Spotify Android App, it hangs up in the welcome screen. At this point I can't do anything in the App anymore.   Plan Premium Country Germany Device Mo...

469 Views

0 replies

1 likes

Android App Crash
Family Mix
  • 469 Views
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  • 1 likes

My Spotify app keeps crashing mid song and I need to relaunch the app.

DeviceXiaomi Mi A1Operating SystemAndroid 9 My Question or IssueMy Spotify app keeps crashing mid-song and I need to relaunch the app.I have been having the issue for around a month and it is really annoying. I feel like this should be a bug report b...

Visitor

Device Xiaomi Mi A1 Operating System Android 9   My Question or Issue My Spotify app keeps crashing mid-song and I need to relaunch the app. I have been having the issue for around a mont...

556 Views

0 replies

0 likes

  • 556 Views
  • 0 replies
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Solved!! Added to phone Home Screen, cannot remove

I've used the "Add to home screen" function to add a bunch of playlists to my phone's main screen for quick and easy access. Problem is I can't remove any of them. When I press to drag the icons, a balloon with "Remove" appears, but there is no way t...

Casual Listener

I've used the "Add to home screen" function to add a bunch of playlists to my phone's main screen for quick and easy access. Problem is I can't remove any of them. When I press to drag the icons, a b...

Luan

Spotify Star

2092 Views

3 replies

0 likes

  • 2092 Views
  • 3 replies
  • 0 likes

Messenger Extension

 I am having a problem with this... I am trying to create a Spotify shared playlist yet I can't "get started" with spotify music bot and whenever I look for the extensions I do see Apple Music but not Spotify

Music Fan

 I am having a problem with this... I am trying to create a Spotify shared playlist yet I can't "get started" with spotify music bot and whenever I look for the extensions I do see Apple Music but no...

731 Views

0 replies

1 likes

  • 731 Views
  • 0 replies
  • 1 likes

Cannot play music on the car

PlanPremiumCountryAustraliaDeviceGoogle Pixel 3Operating SystemAndroid My Question or IssueEver since getting my new phone I can only play downloaded Spotify songs while driving in my car. However, when at home & I turn off WiFi & use data, I can pla...

Visitor

Plan Premium Country Australia Device Google Pixel 3 Operating System Android   My Question or Issue Ever since getting my new phone I can only play downloaded Spotify songs while driv...

Eyetechno

Casual Listener

787 Views

1 replies

2 likes

  • 787 Views
  • 1 replies
  • 2 likes

Backup Podcasts "Played" Status

Is it possible to backup the played status of podcasts on the mobile app? I subscribe to multiple podcasts and have listened to 100+ episodes and I'm worried that since the played status doesn't show in the Windows app or Web player and is stored on ...

Visitor

Is it possible to backup the played status of podcasts on the mobile app?   I subscribe to multiple podcasts and have listened to 100+ episodes and I'm worried that since the played status doe...

530 Views

0 replies

0 likes

podcast
  • 530 Views
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Solved!! Any way to force Spotify to stop searching for Internet?

I've got a bunch of albums downloaded for offline. About 30% of the time, I'm out for a walk, tap 'Your Library', 'Albums', and it shows me all my downloaded albums without any problems.The other 70% of the time, I tap 'Albums', and get a spinning wh...

Visitor

I've got a bunch of albums downloaded for offline. About 30% of the time, I'm out for a walk, tap 'Your Library', 'Albums', and it shows me all my downloaded albums without any problems. The other 7...

Luan

Spotify Star

1132 Views

3 replies

0 likes

  • 1132 Views
  • 3 replies
  • 0 likes

No puedo abrir el menú de opciones.

No puedo abrir el menú de opciones de las canciones en la aplicación de Spotify pero si en Spotify LitePlanPremiumPerúXiaomi Redmi 6Android 9

Visitor

No puedo abrir el menú de opciones de las canciones en la aplicación de Spotify pero si en Spotify Lite Plan Premium Perú Xiaomi Redmi 6 Android 9

604 Views

0 replies

3 likes

  • 604 Views
  • 0 replies
  • 3 likes

Connected devices

Android 10 Pixel 4XLPremium Account I have a Google Home and minis etc.My parents also have smart devices different address, but I am part of their home. When I open Spotify, I can't listen because it's saying it's already being listened to on at my ...

Regular

Android 10 Pixel 4XL Premium Account   I have a Google Home and minis etc. My parents also have smart devices different address, but I am part of their home.   When I open Spotify, I ...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes