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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5589 Views

0 replies

7 likes

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How to play albums without SHUFFLE?

Playing an albums in the original order is the default function in windos app, but on anodroid app it gives me only the option to play is on shuffle mode.is it a bug?

Casual Listener

Playing an albums in the original order is the default function in windos app, but on anodroid app it gives me only the option to play is on shuffle mode. is it a bug?

user-removed

Not applicable

773 Views

5 replies

0 likes

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Superuser Contribution Spotify keeps playing the same queue

I have got this problem for a couple of weeks now. My Spotify keeps playing the same 8 or 9 songs I queued weeks ago. I have deleted the queue so many times and even played the full queue several times but after I restart Spotify again, the same queu...

Casual Listener

I have got this problem for a couple of weeks now. My Spotify keeps playing the same 8 or 9 songs I queued weeks ago. I have deleted the queue so many times and even played the full queue several tim...

Alan066

Visitor

4557 Views

5 replies

2 likes

  • 4557 Views
  • 5 replies
  • 2 likes

Show liked songs by Album

PlanPremiumCountryIndiaDeviceSamsung S9Operating SystemAndroid Pie My Question or IssueHow can i view the sold I've liked by album? The new update is really bad and it makes it really hard to look for songs.

Visitor

  Plan Premium Country India Device Samsung S9 Operating System Android Pie   My Question or Issue How can i view the sold I've liked by album? The new update is really bad and i...

Brunelicia

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
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[Premium] Random songs (from random bands) play when I shuffle play an album

PlanPremiumCountryUSA DevicePixel 3Operating SystemAndroid My Question or IssueWhen I go to an album and hit shuffle play, it plays songs I don't want to hear. I thought this was a free only feature? I'm on premium, why can't I listen to the music I ...

Newbie

  Plan Premium Country USA   Device Pixel 3 Operating System Android   My Question or Issue When I go to an album and hit shuffle play, it plays songs I don't want to hear....

user-removed

Not applicable

377 Views

1 replies

0 likes

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"Premium users only" can't listen to Spotify via speakers

PlanFreeCountryPolandDeviceHUAWEI P9 lite, NAD c338Operating SystemANDROID My Question or IssueI had been lisning to Spotify via my NAD C338 for 4 months without problems. I just loged in to my Spotify account on my phone and choosed my device and it...

Visitor

  Plan Free Country Poland Device HUAWEI P9 lite, NAD c338 Operating System ANDROID   My Question or Issue I had been lisning to Spotify via my NAD C338 for 4 months without prob...

user-removed

Not applicable

3187 Views

1 replies

0 likes

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I can't play a specific song

PlanPremiumCountryAustriaDeviceOneplus 6TOperating SystemNewest version of Android My Question or IssueI have the song "Ave Maria" from Kollegah and Farid Bang in my playlist, but everytime the song would play, it skips to the next one. This is the o...

Visitor

Plan Premium Country Austria Device Oneplus 6T Operating System Newest version of Android   My Question or Issue I have the song "Ave Maria" from Kollegah and Farid Bang in my playlist...

Loxer

Community Legend

533 Views

1 replies

0 likes

skip
SONGS SKIP
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Superuser Contribution Everything is gone

My Question or IssueSo after I bought a new phone (Samsung Galaxy S10) I tried logging into my spotify account only to find all my playlists were gone and I wasn't in premium anymore, what do I do? I'm extremely desperate

Newbie

My Question or Issue So after I bought a new phone (Samsung Galaxy S10) I tried logging into my spotify account only to find all my playlists were gone and I wasn't in premium anymore, what do I do?...

Petya

Community Legend

494 Views

2 replies

0 likes

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Superuser Contribution Always shuffle

Plan/PremiumCountryNorwayDeviceOnePlus 6Operating SystemOxygen 9.0.8 My Question or IssueI can't turn off shuffle. I can turn on and off the button but it shuffles anyway.

Visitor

Plan /Premium Country Norway Device OnePlus 6 Operating System Oxygen 9.0.8   My Question or Issue I can't turn off shuffle. I can turn on and off the button but it shuffles anyway.

Katerina

Spotify Legend

362 Views

1 replies

0 likes

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Superuser Contribution App Wont load on my Android phone

PlanFreeCountryThe U.S.DeviceMoto x4Operating SystemAndriod My Question or IssueEvery time I open up the Spotify app and try to log in it bounces back to the login page. My login works and tries to go to the homepage in the app then goes back to the ...

Casual Listener

Plan Free Country The U.S. Device Moto x4 Operating System Andriod   My Question or Issue Every time I open up the Spotify app and try to log in it bounces back to the login page. My l...

Petya

Community Legend

751 Views

3 replies

0 likes

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Songs stop and start on my phone but not connection issues

PlanPremiumCountryUnited StatesDeviceGalaxy S10Operating SystemAndroid My Question or IssueRecently, my songs have started stopping then starting again a couple seconds later, ranging from just 3 or 4 to what feels like over 10 seconds. It still says...

Visitor

Plan Premium Country United States Device Galaxy S10 Operating System Android   My Question or Issue Recently, my songs have started stopping then starting again a couple seconds later...

Loxer

Community Legend

319 Views

1 replies

0 likes

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Removing the Widget

PlanPremium Operating SystemAndroid My IssueRemoving the widget was a very bad idea. It was so usefull. Now i have to startup Spotify first, no lockscreen control... that realy sucks.If it dosn't come back i'll switch to Deezer.

Visitor

Plan Premium     Operating System Android    My Issue Removing the widget was a very bad idea. It was so usefull. Now i have to startup Spotify first, no lockscreen contro...

Loxer

Community Legend

726 Views

2 replies

2 likes

Android widget
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Superuser Contribution Fire TV Stick - Spotify app unusable

My Question or IssueWhen I start the app and play a song, after 30-90 seconds the app seems to crash the whole OS and the stick reboots. This started several weeks ago, I don't know if it started to happen after an update. This renders the app useles...

Regular

My Question or Issue When I start the app and play a song, after 30-90 seconds the app seems to crash the whole OS and the stick reboots. This started several weeks ago, I don't know if it started t...

huffpuff

Regular

954 Views

8 replies

0 likes

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Connexion Android hors réseau

PlanPremium FamilyCountryFranceDeviceSmartphoneOperating SystemAndroidMy Question or IssueBonjour,sur mon Samsung A3 en Android 8.0, j'arrive à ouvrir l'application Spotify que je sois connecté ou non au réseau. Cela me permet d'avoir accès aux chans...

Visitor

Plan Premium Family Country France Device Smartphone Operating System Android My Question or Issue Bonjour, sur mon Samsung A3 en Android 8.0, j'arrive à ouvrir l'application Spotify que je...

349 Views

0 replies

0 likes

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Random songs based on what I have in my playlist being added to my playlist?

Ok so I know this is a topic before, but all the mods gave were**bleep** answers. I want to know how to disable the "We added these song to your playlist". I have a playlist with just one song in it so I can listen to it over and over (Panama by Van ...

Visitor

Ok so I know this is a topic before, but all the mods gave were**bleep** answers. I want to know how to disable the "We added these song to your playlist". I have a playlist with just one song in it ...

Loxer

Community Legend

459 Views

1 replies

0 likes

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Solved!! Albums/Playlists Never Load on Android

PlanFamily Premium CountryIreland DeviceSamsung Galaxy S8 Operating SystemAndroid 9 Pie My Question or IssueSince Monday 19th August, Spotify on my phone has been unusable. The app loads the home page, and search results, and even the contents of art...

Casual Listener

Plan Family Premium   Country Ireland   Device Samsung Galaxy S8   Operating System Android 9 Pie   My Question or Issue Since Monday 19th August, Spotify on my phone...

Loxer

Community Legend

3255 Views

3 replies

0 likes

Android
app issue
forever loading
not loading
won't play music
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can't pause songs into android app

Plan: PremiumDevice: Samsung Galaxy 10Operating System: AndroidApp version: 8.5.20.857 Just some weeks ago when I try to pause a song into the app, it start again after few seconds.I tried cleanning the cache and also reinstslling the app....and noth...

Visitor

Plan: Premium Device: Samsung Galaxy 10 Operating System: Android App version: 8.5.20.857   Just some weeks ago when I try to pause a song into the app, it start again after few seconds. ...

Loxer

Community Legend

466 Views

1 replies

0 likes

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Solved!!Superuser Contribution Downloads keep getting deleted

PlanPremiumCountryGermanyDeviceSamsung Galaxy 8Operating System Android Pie My Question or IssueMy downloads are getting always deleted after not using the app for 3-4 hours since last week. I have no issues with my storage (35GB free)

Casual Listener

  Plan Premium Country Germany Device Samsung Galaxy 8 Operating System  Android Pie   My Question or Issue My downloads are getting always deleted after not using the app f...

Katerina

Spotify Legend

712 Views

1 replies

0 likes

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Mic ? Not working VR app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

nielrio

Gig Goer

1321 Views

3 replies

0 likes

Help
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Playlists too big

on my other account the size is normal and on this account they're bigger and its annoying

Visitor

on my other account the size is normal and on this account they're bigger and its annoying  

Loxer

Community Legend

525 Views

1 replies

0 likes

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Superuser Contribution This website

A lot of problems say "solved! Go to solution" but when I go to solution there is no solution/the solution doesn't work. I have lots of issues and some are probably in premium too judging by the comments on some posts/problems/topics.It's like Spotif...

Casual Listener

A lot of problems say "solved! Go to solution" but when I go to solution there is no solution/the solution doesn't work. I have lots of issues and some are probably in premium too judging by the comm...

Petya

Community Legend

525 Views

2 replies

2 likes

  • 525 Views
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  • 2 likes