Spotify crashing - clean reinstalling doesn't help

[adilionheart]

Hi there,

I have a galaxy s4 and a spotify premium subscription,

A few days ago my spotify version was updated, and since then everytime I try to navigate to any playlist or any selection from the main screen - the app crashes. The only way it works is if I just press play on the song that was playing before and don't try to navigate to any other pages from the main page.

I tried deleting and re-installing it maybe 10 times and it doesn't help. Also tried changing the battery save power defenitions and deleting data from my SD card, again - doesn't help.

Please help me! I don't know what to do without my music.

Thank you,

Adi

[osornios]

@adilionheart

Did you used a file manager to delete these folders after uninstall and before reinstalling?

• /emulated/0/Android/data/com.spotify.music
• /ext_sd/Android/data/com.spotify.music
• /sdcard1/Android/data/com.spotify.music
• /data/media/0/Android/data/com.spotify.music

[adilionheart]

I looked for those files now after I uninstalled the app (again), and couldn't find them anywhere on my phone.

Does that mean they were deleted automatically or am I just missing a folder somewhere?

[osornios]

@adilionheart

What File Manager are you using?

[adilionheart]

I used the one I have on the phone, but just downloaded a different File Manager (by ZenUI, ASUS computer inc.) and I can't find them through that either.

[osornios]

@adilionheart

This one's good. It's the one I use:

https://play.google.com/store/apps/details?id=com.speedsoftware.explorer

[adilionheart]

Okay - I downloaded it, searched thoroughly and still couldn't find the files.

What am I missing?

[osornios]

@adilionheart

Look for it here:

[adilionheart]

Thank you for your help but - this folder just isn't there...

Am I supposed to look for this before I erase spotify? cause I've already uninstalled the app and maybe that's why the files were erased automatically.

[osornios]

@adilionheart

No, you should delete it if it stayed after an uninstall. If it's not there, it's good since it means it was deleted.

You still having problems? You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

[user-removed · Accepted solution]

Hi there,

Try to change the language of your mobile phone to English.

Regards