Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I'm a truck driver, Spotify is my entertainment. Unfortunately with your updates it has become harder for me to change from one playlists to another. I shouldn't have to go through 3 options to find my playlist, and I hate the swiping screen at the h...
I'm a truck driver, Spotify is my entertainment. Unfortunately with your updates it has become harder for me to change from one playlists to another. I shouldn't have to go through 3 options to find ...
297 Views
0 replies
0 likes
Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. Galaxy S7
Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. ...
Community Legend
3132 Views
3 replies
0 likes
hey. seems like this is a never ending problem..i switched to premium a couple months ago (first three for basically trial) and recently spotify stopped working. whenever i turn it on, it tells me that "no inernet connection is available" and "please...
hey. seems like this is a never ending problem..i switched to premium a couple months ago (first three for basically trial) and recently spotify stopped working. whenever i turn it on, it te...
Community Legend
2478 Views
5 replies
0 likes
I try once again to find help for my android cellphone (samsung s3, yes I know, it is old). I have a playlilst with many different song included spotifysongs and local files I have added to the list. Music is important in my life, so I have listen to...
I try once again to find help for my android cellphone (samsung s3, yes I know, it is old). I have a playlilst with many different song included spotifysongs and local files I have added to the list....
Newbie
1545 Views
2 replies
0 likes
Hi all, I have a problem on my S6 Edge, basically Spotify will play a song all fine but will never play the next song unless I unlock my phone and open the app (the app I's still running in the background) I have tried to play with settings but nothi...
Hi all, I have a problem on my S6 Edge, basically Spotify will play a song all fine but will never play the next song unless I unlock my phone and open the app (the app I's still running in ...
Community Legend
2370 Views
3 replies
0 likes
Ich kann hören was ich will aber ich habe nicht Spotify Premium ,aber laut Spotify habe ich kein Premium und keine 30 Tage testen was habe ich dann?ich will nichts zahlen
Ich kann hören was ich will aber ich habe nicht Spotify Premium ,aber laut Spotify habe ich kein Premium und keine 30 Tage testen was habe ich dann?ich will nichts zahlen
Community Legend
403 Views
1 replies
0 likes
I have a song that I have downloaded locally from desktop to device many many times, but suddenly the device refuses to download it. I can see it in the list it just wont download. I can play it on my desktop Spotify from local file. Any advice ?
I have a song that I have downloaded locally from desktop to device many many times, but suddenly the device refuses to download it. I can see it in the list it just wont download. I can pla...
Casual Listener
507 Views
4 replies
0 likes
I have a free account on my facebook but cant find the one im paying for? Please help
I have a free account on my facebook but cant find the one im paying for? Please help
Community Legend
341 Views
3 replies
0 likes
Today, without doing anything, I entered to my saved songs and they were all gone. Those i've been saving for years, and now there lost, the list of saved songs is empty. So, someone can help me get those back? Please! :'(
Today, without doing anything, I entered to my saved songs and they were all gone. Those i've been saving for years, and now there lost, the list of saved songs is empty. So, someone can help me get ...
Spotify Star
563 Views
1 replies
0 likes
Hello, I have had Spotify Premium since July last year. I just got a new phone and downloaded this app but I can't actually go "online" due to a 29 day wait!! WHY?Apparently other threads say that you have to wait for verification to see if you reall...
Hello, I have had Spotify Premium since July last year. I just got a new phone and downloaded this app but I can't actually go "online" due to a 29 day wait!! WHY? Apparently other threads say that ...
Casual Listener
3832 Views
3 replies
1 likes
Hello - I just got a new Samsung Galaxy 7 and installed the Spotify app. I open the app and start playing my playlist. I have my screen set to lock so once it does this I can see the Spotify notification if I push the power button to light up the pho...
Hello - I just got a new Samsung Galaxy 7 and installed the Spotify app. I open the app and start playing my playlist. I have my screen set to lock so once it does this I can see the Spotify notifica...
Casual Listener
3211 Views
6 replies
1 likes
Hey Guys, New to the forum but Spotify Premium user for a few years and I'm pretty good with Android and computers so try any solution with me. Issue: I'm trying to "Connect" to my Amazon Echo Dot to play two new albums, "Therapy Session" by NF and "...
Hey Guys, New to the forum but Spotify Premium user for a few years and I'm pretty good with Android and computers so try any solution with me. Issue: I'm trying to "Connect" ...
392 Views
0 replies
0 likes
Hello, I'm just wondering, if its possible to save the whole discography of an artist? For example, I am one of the followers of Avicii and there's a button that says follow artist. But it dosen't download all his released tracks. I know that this is...
Hello, I'm just wondering, if its possible to save the whole discography of an artist? For example, I am one of the followers of Avicii and there's a button that says follow artist. But it dosen't do...
Newbie
48226 Views
2 replies
4 likes
I'm stuck on the loading screen with the Spotify logo so can't access anything at all. Help!
I'm stuck on the loading screen with the Spotify logo so can't access anything at all. Help!
Community Legend
705 Views
1 replies
0 likes
The volume changes up and down on my songs constantly when playing. It's driving me crazy. Any ideas?
The volume changes up and down on my songs constantly when playing. It's driving me crazy. Any ideas?
Community Legend
276 Views
1 replies
0 likes
Spotify app does NOT start playing when:Using an external Bluetooth device to launch Google Now (or other Android service) which in turn to launch Spotify app to play a song while phone screen is off. We have to light up the screen either manually or...
Spotify app does NOT start playing when: Using an external Bluetooth device to launch Google Now (or other Android service) which in turn to launch Spotify app to play a song while phone screen is o...
502 Views
0 replies
0 likes
On April 11 I acquired spotify premium paying with a debit card, and today hardly 21 April marks 10 days have taken me back to spotify free, what happened?
On April 11 I acquired spotify premium paying with a debit card, and today hardly 21 April marks 10 days have taken me back to spotify free, what happened?
Spotify Star
499 Views
1 replies
0 likes
I'm getting an issue on radio on my google nexus. I You can see on the radio playlist the next 15 or so songs that will be played. At the bottom it says "more songs will be added as you listen".... but songs aren't beeing added, so when I get to the ...
I'm getting an issue on radio on my google nexus. I You can see on the radio playlist the next 15 or so songs that will be played. At the bottom it says "more songs will be adde...
Casual Listener
472 Views
1 replies
0 likes
Every single update in the last six months, at least, has broken the app for me. I finally decided, screw this. Uninstalled spotify, downloaded an APK from a year and a half ago, and voila. It works. I can actually see the things I've downloaded, the...
Every single update in the last six months, at least, has broken the app for me. I finally decided, screw this. Uninstalled spotify, downloaded an APK from a year and a half ago, and voila. ...
Community Legend
327 Views
1 replies
0 likes
Dear people please help me with this.I use spotify premium and love it not much bad to say about it.But when I play a song and lock my screen you get the usual symbols for 'next song' and 'previous song' right ? Well I don't know how but I seems km t...
Dear people please help me with this. I use spotify premium and love it not much bad to say about it. But when I play a song and lock my screen you get the usual symbols for 'next song' and 'pr...
Community Legend
504 Views
3 replies
0 likes
