Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Brand new phone, Marshmallow OS, phone wont be recognized by the Desktoop compter. Followed the guide, did a clean re-install, still nothing. Any ideas?
Brand new phone, Marshmallow OS, phone wont be recognized by the Desktoop compter. Followed the guide, did a clean re-install, still nothing. Any ideas?
Community Legend
430 Views
1 replies
0 likes
Ever since the most recent mobile update, there's a lot of actions that now trigger audio ducking on my phone. For instance: when Ambient Display is enabled, audio will fade out when the screen is turned on because of that feature; pressing the "mult...
Ever since the most recent mobile update, there's a lot of actions that now trigger audio ducking on my phone. For instance: when Ambient Display is enabled, audio will fade out when the screen is tu...
738 Views
0 replies
1 likes
Hello Someone know how to block by Firewall Spotify free and premium from IOS, PC, WEB and ANDROID?
Hello Someone know how to block by Firewall Spotify free and premium from IOS, PC, WEB and ANDROID?
Community Legend
11930 Views
3 replies
0 likes
This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how many album covers are NSFW. I have been using this app...
This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how man...
Community Legend
1176 Views
1 replies
3 likes
I'd like to have my offline playlists saved on my Samsung galaxy s4 cell phone device storage or even my sd card. Is this possible?
I'd like to have my offline playlists saved on my Samsung galaxy s4 cell phone device storage or even my sd card. Is this possible?
Community Legend
283 Views
1 replies
0 likes
So, I can't play music on my phone. I have a Sony Xperia S5, running Andreoid. Please help!
So, I can't play music on my phone. I have a Sony Xperia S5, running Andreoid. Please help!
Spotify Star
259 Views
1 replies
0 likes
Hey,i got a new mobile phone, a Meizu Pro 5, which uses Flyme 5.1.4.0A (which is based on Android 5.1) as OS, but now i'm encountering a problem (not only on my Meizu, as well on my Sony Xperia T):i cant download my own mp3 files for my offline playl...
Hey, i got a new mobile phone, a Meizu Pro 5, which uses Flyme 5.1.4.0A (which is based on Android 5.1) as OS, but now i'm encountering a problem (not only on my Meizu, as well on my Sony Xperia T):...
Casual Listener
733 Views
2 replies
0 likes
hello guys i hope i will find who can help me with this issueand from the beggining i am sorry for my english it is not quite goodi have note 5 and recently i updated to the latest virsion something called marshmellow i guessand as i remember the qua...
hello guys i hope i will find who can help me with this issue and from the beggining i am sorry for my english it is not quite good i have note 5 and recently i updated to the latest virsion...
Community Legend
321 Views
1 replies
0 likes
HELLO , TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE , SUCH AS OUTPUT OF NEW DISCS OF ARTISTS THAT FOLLOW . WHY? THANK YOU HELLO, TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE, SUCH AS OUTPUTOF NEW DISCS...
HELLO , TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE , SUCH AS OUTPUT OF NEW DISCS OF ARTISTS THAT FOLLOW . WHY? THANK YOU HELLO, TO BE A LITTLE MORE TIME I NOT RECEIVE NOTI...
Community Legend
305 Views
1 replies
0 likes
Hello, i use spotify for a year or so but lately i'm thinking to give my money to somebody else. WHO ON EARTH still uses a X-Button on the lockscreen for their apps??? That drives me nuts. When i'm running, driving (bad enough) or even just listen to...
Hello, i use spotify for a year or so but lately i'm thinking to give my money to somebody else. WHO ON EARTH still uses a X-Button on the lockscreen for their apps...
Community Legend
596 Views
1 replies
0 likes
I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on another one. I think there should be a patch to ma...
I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on...
163 Views
0 replies
0 likes
Hi all, First post here, took me longer than I'd like to admit to find out how to post, but I got there! So I have spotify student premium (have had for like 3 years) and got it on my Vodafone Smart Ultra 6 phone. I recently got a new 64GB SD card an...
Hi all, First post here, took me longer than I'd like to admit to find out how to post, but I got there! So I have spotify student premium (have had for like 3 years) and got it on ...
Community Legend
348 Views
3 replies
0 likes
I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to download". And now I also not able to play my local file...
I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to downl...
Community Legend
444 Views
5 replies
0 likes
i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here1. i cannot delete songs when playing on the android device.2. Spotify never says what's new / fixed with the new update at the play store, why ?...
i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here 1. i cannot delete songs when playing on the android device. 2. Spotify never says wha...
Community Legend
522 Views
5 replies
0 likes
Please change my country to Germany.I have followed you process given and your site does not let me change country.Now im led here.
Please change my country to Germany. I have followed you process given and your site does not let me change country. Now im led here.
Community Legend
821 Views
3 replies
0 likes
I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the banner to get 30 minutes of ad free music' that the S...
I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the ba...
Community Legend
339 Views
1 replies
0 likes
Hello! My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an unlimited data plan and everything else on the phone works j...
Hello! My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an ...
Casual Listener
657 Views
4 replies
0 likes
Premium user here, downloaded 5 playlists, of which 3 are my own, one from Spotify UK and one from my friend. I have every song on all 5 synced on my phone, yet 2 of them (the ones I listen every day) are now showing as unavaible if I got no internet...
Premium user here, downloaded 5 playlists, of which 3 are my own, one from Spotify UK and one from my friend. I have every song on all 5 synced on my phone, yet 2 of them (the ones I listen ever...
Community Legend
255 Views
1 replies
0 likes
Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing either long pauses between one song ending and the next ...
Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing eithe...
Community Legend
751 Views
2 replies
1 likes
