Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107463 Views

26 replies

3 likes

  • 107463 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217418 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217418 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571602 Views

79 replies

3 likes

  • 571602 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470831 Views

577 replies

40 likes

Account
Free
  • 470831 Views
  • 577 replies
  • 40 likes

Can't connect via mobile data, only WiFi

Hi everyone, I'm a premium user since a couple of weeks and my spotify can't connect to the mobile data service since yesterday. However, it works fine while connected to a WiFi network. Normal browsing as well as the other apps do work properly whil...

Newbie

Hi everyone,   I'm a premium user since a couple of weeks and my spotify can't connect to the mobile data service since yesterday. However, it works fine while connected to a WiFi network. Nor...

581 Views

0 replies

0 likes

  • 581 Views
  • 0 replies
  • 0 likes

[Turkish] odemen gerçekleştitilemedi?

Vodafone kullanicisiyim ve tarifemde spotify üyeligi bulunmakta ve faturam otomatik odeme dahilinde ama ben odemen gerceklestirilemedi diye bir hata aliyorum sebebi nedir ?

Newbie

Vodafone kullanicisiyim ve tarifemde spotify üyeligi bulunmakta ve faturam otomatik odeme dahilinde ama ben odemen gerceklestirilemedi diye bir hata aliyorum sebebi nedir ?

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

No me carga mi musica

Todo me va bien pero cuando entro a mi musica y seleccionó toda la música se queda cargando y no pasa de hay me salgo y vuelvo a entrar, carga una vez y a la siguiente no carga, aveces ni si quiera reiniciando carga, ayúdenme por favor

Newbie

Todo me va bien pero cuando entro a mi musica y seleccionó toda la música se queda cargando y no pasa de hay me salgo y vuelvo a entrar, carga una vez y a la siguiente no carga, aveces ni si quiera r...

772 Views

0 replies

1 likes

  • 772 Views
  • 0 replies
  • 1 likes

All my downloaded music has been deleted on android

I had 12gb of music downloaded onto my phone. All this music has been deleted from save on the app. I am in Malawi for 10 weeks and my only access to internet is over mobile data. The app has been connected to the internet regularly over this data. T...

Newbie

I had 12gb of music downloaded onto my phone. All this music has been deleted from save on the app. I am in Malawi for 10 weeks and my only access to internet is over mobile data. The app has been co...

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes

cant find my downloads

Hi, im argentinian sorry for my english, my problem is: i have a lot of albums on my sd card, all that was downloaded from spotify, i´ve listened many time but today i cant find the music. The storage show the space how music occupe but in the app do...

Casual Listener

Hi, im argentinian sorry for my english, my problem is: i have a lot of albums on my sd card, all that was downloaded from spotify, i´ve listened many time but today i cant find the music. The storag...

osornios

Spotify Star

1114 Views

2 replies

0 likes

  • 1114 Views
  • 2 replies
  • 0 likes

This song is not available

Why has spotify recently started saying 'this song is not available' when I have spotify premium and my Internet seems to be working fine?

Casual Listener

Why has spotify recently started saying 'this song is not available' when I have spotify premium and my Internet seems to be working fine?

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

This song is not available

Why does it occasionally come up with 'this song is not available' when my Internet seems to be working fine and I pay for spotify premium?

Casual Listener

Why does it occasionally come up with 'this song is not available' when my Internet seems to be working fine and I pay for spotify premium?

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

My Chemical Romance -The Sharpest Lives Problem

Hey I just bought premium and I wanted to listen to The Sharpest Lives by MCR and it's not the album version of the song despite being listed under The Black Parade. It seems to be a demo recording or some form of live version, any ideas on what's go...

Newbie

Hey I just bought premium and I wanted to listen to The Sharpest Lives by MCR and it's not the album version of the song despite being listed under The Black Parade. It seems to be a demo recording o...

595 Views

0 replies

0 likes

  • 595 Views
  • 0 replies
  • 0 likes

Solved!! All Albums sorts alphabetically by artist instead of album

Running Android 6.0.1, Spotify version shows 5.8.0.1029 armV7. When I go to Your Library > Albums, the albums are not sorting alphabetically based on Album title, they are sorting based on the artist name: Apologies if this is already being discussed...

Casual Listener

Running Android 6.0.1, Spotify version shows 5.8.0.1029 armV7.   When I go to Your Library > Albums, the albums are not sorting alphabetically based on Album title, they are sorting based o...

stretchypants

Casual Listener

793 Views

1 replies

0 likes

alphabetical sorting
  • 793 Views
  • 1 replies
  • 0 likes

" This track is unavailable "

Hi!First I'm french so if I do some mistakes I'm sorry! I had a Galaxy S6 Edge and I bought a Galaxy S7 Edge and on these two devices I have the same problem! When I want to listen to any song an error appears : " Ce titre n'est pas disponible " ( " ...

Casual Listener

Hi! First I'm french so if I do some mistakes I'm sorry! I had a Galaxy S6 Edge and I bought a Galaxy S7 Edge and on these two devices I have the same problem! When I want to listen to any song an e...

osornios

Spotify Star

855 Views

5 replies

0 likes

  • 855 Views
  • 5 replies
  • 0 likes

Streaming playback keeps stopping when using other apps

I have a Sony Xperia Z5 and Spotify premium.I use it with my Bose SoundLink colour.The app has started to randomly stop playback when using other apps. As soon as you go back into Spotify, playback resumes.Sometimes it's okay for half an hour. Other ...

Newbie

I have a Sony Xperia Z5 and Spotify premium. I use it with my Bose SoundLink colour. The app has started to randomly stop playback when using other apps. As soon as you go back into Spotify, pl...

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes

Activity Feed Doesn't Work

I've been using Spotify on Android for several months and the Activity Feed has never, ever worked, not even once. I am certainly following people, and I can see the feed on Desktop (even though it itself only sporadically works, and ceases functioni...

Casual Listener

I've been using Spotify on Android for several months and the Activity Feed has never, ever worked, not even once. I am certainly following people, and I can see the feed on Desktop (even though it i...

BustedJynx

Regular

923 Views

5 replies

0 likes

  • 923 Views
  • 5 replies
  • 0 likes

My device wouldn't play offline

HiMy phone device wouldn't play offline, and I have deleted all devices that I had. I have had this problem now for my first month of member as premium.

Casual Listener

Hi My phone device wouldn't play offline, and I have deleted all devices that I had. I have had this problem now for my first month of member as premium.

Yngvis3

Casual Listener

339 Views

2 replies

0 likes

  • 339 Views
  • 2 replies
  • 0 likes

The ofline content is deleted every two mothn or so.

Hello, Its very anoying that I need to download all the songs over and over every two month, more or less, and I am not deleting any file when that happen. It had happened with three of my android devices and it is more frecuent with my Xperia. I had...

Casual Listener

Hello,   Its very anoying that I need to download all the songs over and over every two month, more or less, and I am not deleting any file when that happen. It had happened with three of my a...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

3 devices problem

Spotify keeps telling me that I have reached the maximum number of devices (3) and consequently deletes all of my downloaded songs, I don't have it on any other devices - help???

Casual Listener

Spotify keeps telling me that I have reached the maximum number of devices (3) and consequently deletes all of my downloaded songs, I don't have it on any other devices - help???

Joe

Community Legend

1050 Views

7 replies

0 likes

  • 1050 Views
  • 7 replies
  • 0 likes

Will i be charged after the 7 day trial?

I clicked on the 7 day trial by accident and I can't cancel it. Now I'm wondering will I start be charged after that? I didn't put any credit card information in.

Newbie

I clicked on the 7 day trial by accident and I can't cancel it. Now I'm wondering will I start be charged after that? I didn't put any credit card information in.

Joe

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

spotify on galaxy 6

I uninstalled spotify from my galaxy 6, I reinstalled it via google play but can't locate it on my phone, when I go to install it again via google play, it shows it as being installed but I can't find it on my phone.

Newbie

I uninstalled spotify from my galaxy 6, I reinstalled it via google play but can't locate it on my phone, when I go to install it again via google play, it shows it as being installed but I can't fin...

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes

Solved!! Spotify don't want to save music on SD-Card 'your data couldn't be transfered'

I have bought a new SD-Card just for Spotify and if i click on 'save on SD-Card' in the options, Spotify says 'your data could not be transfered' EVERY TIME. Im so disappointed right now. derferdinator

Casual Listener

I have bought a new SD-Card just for Spotify and if i click on 'save on SD-Card' in the options, Spotify says 'your data could not be transfered' EVERY TIME. Im so  disappointed right now. &nbs...

derferdinator

Casual Listener

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Music stops playing

After two or three songs the music stops playing. I have downloaded the latest version and deleted my cache as well as uninstalling and reinstalling.... nothing has worked. I have a galaxy s7 phone but the problem does not seem to occur on my iPad......

Casual Listener

After two or three songs the music stops playing. I have downloaded the latest version and deleted my cache as well as uninstalling and reinstalling.... nothing has worked. I have a galaxy s7 phone b...

LottieMillie

Casual Listener

403 Views

2 replies

0 likes

  • 403 Views
  • 2 replies
  • 0 likes