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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6969 Views

0 replies

7 likes

  • 6969 Views
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  • 7 likes

Offline Playlist/Albums not avaiable

Hey, within the last weeks in realized a huge problem. As soon as I leave my house and my Wifi discconects and I start spotify to listen to my offline music while driving car, it says the songs are not avaiable offline. Even though the green download...

Newbie

Hey,   within the last weeks in realized a huge problem. As soon as I leave my house and my Wifi discconects and I start spotify to listen to my offline music while driving car, it says the so...

osornios

Spotify Star

357 Views

2 replies

0 likes

  • 357 Views
  • 2 replies
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Not enough memory?

Hey I have an android phone and I've had Spotify for more than 5 years and had the same problem over and over, as soon as I slide the offline button it starts the download again, now it is saying I do not have enough memory to download any more songs...

Visitor

Hey I have an android phone and I've had Spotify for more than 5 years and had the same problem over and over, as soon as I slide the offline button it starts the download again, now it is saying I d...

Daniel

Community Legend

621 Views

1 replies

0 likes

Sporitfy memory full
  • 621 Views
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Says im not a premium member

I upgraded my phone plane and added a second line. Now it has me as a free member even though the rogers website has me as premium member as part of my plan.I have not activated the second number with a user account yet, do they both have to be actic...

Newbie

I upgraded my phone plane and added a second line. Now it has me as a free member even though the rogers website has me as premium member as part of my plan. I have not activated the second number...

Daniel

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Friends/Artist Noitifications suddenly stopped working

Greetings! Noticed that my friends/arttist notifications stopped updating 4 days ago. I also tried sharing a couple of songs, but they didn't show up either. I deleted cache, but no effect. wondering if anyone else is having this issue? Or at the ver...

Visitor

Greetings!   Noticed that my friends/arttist notifications stopped updating 4 days ago. I also tried sharing a couple of songs, but they didn't show up either. I deleted cache, but no eff...

user-removed

Not applicable

1288 Views

15 replies

0 likes

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  • 15 replies
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Notification / Lock Screen Controls Dissapearing- Marshmallow

Hi Spotify Crew, I've found similiar threads about this issue, but the suggested fixes haven't worked. The problem is that the ongoing notifcation is randomly dissapearing, which in turn removes it from the lock screen. Typically it will happen if th...

Casual Listener

Hi Spotify Crew,   I've found similiar threads about this issue, but the suggested fixes haven't worked.   The problem is that the ongoing notifcation is randomly dissapearing, which in...

DanJayF

Regular

4080 Views

10 replies

4 likes

  • 4080 Views
  • 10 replies
  • 4 likes

Paying playlists on sonos

When i go to a friends house that has sonos i try to search my spotify playlists. When i do none of them come up. I have the ones i want made public. and they have spotify premium as well. Please help

Casual Listener

When i go to a friends house that has sonos i try to search my spotify playlists. When i do none of them come up. I have the ones i want made public. and they have spotify premium as well. Please help

zconflictz

Casual Listener

388 Views

2 replies

0 likes

  • 388 Views
  • 2 replies
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Como sacar el modo aletorio

Hola quiero escuchar las canciones sin tener que ponerlo en modo aletorio ¿se podria?

Newbie

Hola quiero escuchar las canciones sin tener que ponerlo en modo aletorio ¿se podria?

Daniel

Community Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Solved!! certain downloaded songs won't play

I'm running into a really weird and very annoying issue in which all of the songs on two albums will not play on my Samsung Galaxy S5, but only after they have been downloaded to the device (they both stream fine, either before I download the music o...

Music Fan

I'm running into a really weird and very annoying issue in which all of the songs on two albums will not play on my Samsung Galaxy S5, but only after they have been downloaded to the device (they bot...

queequeg99

Music Fan

12781 Views

5 replies

1 likes

  • 12781 Views
  • 5 replies
  • 1 likes

When i click a song to listen , i can listen song only 1 second

When i click a song to listen , i can listen song only 1 second. And songs stop suddenly.

Visitor

When i click a song to listen , i can listen song only 1 second. And songs stop suddenly.

Nico

Community Legend

658 Views

8 replies

0 likes

  • 658 Views
  • 8 replies
  • 0 likes

Premium

El día de ayer pague en el oxxo una cuenta premium,& el día de hoy aún no me han cargado a mi cuenta...

Newbie

El día de ayer pague en el oxxo una cuenta premium,& el día de hoy aún no me han cargado a mi cuenta...

Daniel

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Dangerous woman Ariana Grande offline problem

Hi,When i save offline Dangerous Woman Ariana Grande song's I listen another song instead of original song. Can you help me? Thanks

Newbie

Hi,When i save offline Dangerous Woman Ariana Grande song's I listen another song instead of original song. Can you help me? Thanks

jacobarmes

Newbie

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

offline music playing issue

Hi, in a few weeks i played music in offline mode (switch in settings) and did can played offline music only (the app excluyed automatic the no offline music). Today i try to play with the switch offline mode (on) and the app dont discard the NO offl...

Newbie

Hi, in a few weeks i played music in offline mode (switch in settings) and did can played offline music only (the app excluyed automatic the no offline music).   Today i try to play with the s...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
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Paguei premium porém continuo free

Queria saber oque faço, pois assinei o plano premium e não virei premium!!!

Newbie

Queria saber oque faço, pois assinei o plano premium e não virei premium!!!

Tallesspot

Newbie

612 Views

2 replies

0 likes

  • 612 Views
  • 2 replies
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Making playlists with local files available online- for friends and Amazon Echo

I've been making playlists on iTunes for ages, and just made the switch Spotify as my primary music player.I was pleased with how easy it is to move my carefully crafted mp3 playlists into Spotify, and continue to edit and add from a much bigger libr...

Newbie

I've been making playlists on iTunes for ages, and just made the switch Spotify as my primary music player. I was pleased with how easy it is to move my carefully crafted mp3 playlists into S...

Daniel

Community Legend

5474 Views

1 replies

0 likes

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  • 1 replies
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Android

Can somebody please help me before I throw my phone ! I can't seem to listen to music without being on WiFi . Which is annoying cause my phone works better off of WiFi . I'm not always near WiFi , I work all the time and I'm always out I'm rarely nea...

Casual Listener

Can somebody please help me before I throw my phone ! I can't seem to listen to music without being on WiFi . Which is annoying cause my phone works better off of WiFi . I'm not always near WiFi , I ...

jamiejich

Casual Listener

566 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Removing multiple songs from songs list or playlists

Is there a way of deleting multiple songs at a time in the android app? I find it really annoying deleting a lot of songs one by one.

Casual Listener

Is there a way of deleting multiple songs at a time in the android app? I find it really annoying deleting a lot of songs one by one.

pokerbucs1981

Casual Listener

3422 Views

2 replies

1 likes

  • 3422 Views
  • 2 replies
  • 1 likes

Alben, Interpreten und Titel fehlen auf einem Gerät

Folgendes Problem. Nutze meinen Spotify Account auf einem Samsung Galaxy S4 mini und auf meinem Macbook Pro. Nun liegt das Problem vor, dass, beide Geräte online, auf dem einen Gerät alle meine Titel, Alben und Künstler angezeigt werden(Macbook) und ...

Newbie

Folgendes Problem. Nutze meinen Spotify Account auf einem Samsung Galaxy S4 mini und auf meinem Macbook Pro. Nun liegt das Problem vor, dass, beide Geräte online, auf dem einen Gerät alle meine Titel...

Nico

Community Legend

1370 Views

1 replies

0 likes

  • 1370 Views
  • 1 replies
  • 0 likes

Problems listening to music offline

Hi, when I'm with my android out of wi fi networks, I try do listen to music normally, but when I click on some appears: this music is not available. I am premium and payment on time. I do not understand, because I do supposedly automatically downloa...

Newbie

Hi, when I'm with my android out of wi fi networks, I try do listen to music normally, but when I click on some appears: this music is not available. I am premium and payment on time. I do not unders...

Daniel

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Running slow not showing my library

Only my playlist show up. My songs artist and everything else shows nothing, exept bands ive started following in the last hour or so.

Newbie

Only my playlist show up. My songs artist and everything else shows nothing, exept bands ive started following in the last hour or so.

Nico

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Someone is logged into my account

I already logged out of all devices and changed my password but when I try to listen to music is says im already listening on an iPhone but I have a galaxy s7? I don't know what else to do?

Newbie

I already logged out of all devices and changed my password but when I try to listen to music is says im already listening on an iPhone but I have a galaxy s7? I don't know what else to do?

Daniel

Community Legend

373 Views

1 replies

1 likes

  • 373 Views
  • 1 replies
  • 1 likes