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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5512 Views

0 replies

7 likes

  • 5512 Views
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  • 7 likes

Paguei premium porém continuo free

Queria saber oque faço, pois assinei o plano premium e não virei premium!!!

Newbie

Queria saber oque faço, pois assinei o plano premium e não virei premium!!!

Tallesspot

Newbie

583 Views

2 replies

0 likes

  • 583 Views
  • 2 replies
  • 0 likes

Making playlists with local files available online- for friends and Amazon Echo

I've been making playlists on iTunes for ages, and just made the switch Spotify as my primary music player.I was pleased with how easy it is to move my carefully crafted mp3 playlists into Spotify, and continue to edit and add from a much bigger libr...

Newbie

I've been making playlists on iTunes for ages, and just made the switch Spotify as my primary music player. I was pleased with how easy it is to move my carefully crafted mp3 playlists into S...

Daniel

Community Legend

5408 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Android

Can somebody please help me before I throw my phone ! I can't seem to listen to music without being on WiFi . Which is annoying cause my phone works better off of WiFi . I'm not always near WiFi , I work all the time and I'm always out I'm rarely nea...

Casual Listener

Can somebody please help me before I throw my phone ! I can't seem to listen to music without being on WiFi . Which is annoying cause my phone works better off of WiFi . I'm not always near WiFi , I ...

jamiejich

Casual Listener

531 Views

3 replies

0 likes

  • 531 Views
  • 3 replies
  • 0 likes

Removing multiple songs from songs list or playlists

Is there a way of deleting multiple songs at a time in the android app? I find it really annoying deleting a lot of songs one by one.

Casual Listener

Is there a way of deleting multiple songs at a time in the android app? I find it really annoying deleting a lot of songs one by one.

pokerbucs1981

Casual Listener

3385 Views

2 replies

1 likes

  • 3385 Views
  • 2 replies
  • 1 likes

Alben, Interpreten und Titel fehlen auf einem Gerät

Folgendes Problem. Nutze meinen Spotify Account auf einem Samsung Galaxy S4 mini und auf meinem Macbook Pro. Nun liegt das Problem vor, dass, beide Geräte online, auf dem einen Gerät alle meine Titel, Alben und Künstler angezeigt werden(Macbook) und ...

Newbie

Folgendes Problem. Nutze meinen Spotify Account auf einem Samsung Galaxy S4 mini und auf meinem Macbook Pro. Nun liegt das Problem vor, dass, beide Geräte online, auf dem einen Gerät alle meine Titel...

Nico

Community Legend

1340 Views

1 replies

0 likes

  • 1340 Views
  • 1 replies
  • 0 likes

Problems listening to music offline

Hi, when I'm with my android out of wi fi networks, I try do listen to music normally, but when I click on some appears: this music is not available. I am premium and payment on time. I do not understand, because I do supposedly automatically downloa...

Newbie

Hi, when I'm with my android out of wi fi networks, I try do listen to music normally, but when I click on some appears: this music is not available. I am premium and payment on time. I do not unders...

Daniel

Community Legend

321 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Running slow not showing my library

Only my playlist show up. My songs artist and everything else shows nothing, exept bands ive started following in the last hour or so.

Newbie

Only my playlist show up. My songs artist and everything else shows nothing, exept bands ive started following in the last hour or so.

Nico

Community Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Someone is logged into my account

I already logged out of all devices and changed my password but when I try to listen to music is says im already listening on an iPhone but I have a galaxy s7? I don't know what else to do?

Newbie

I already logged out of all devices and changed my password but when I try to listen to music is says im already listening on an iPhone but I have a galaxy s7? I don't know what else to do?

Daniel

Community Legend

338 Views

1 replies

1 likes

  • 338 Views
  • 1 replies
  • 1 likes

Make my playlist easier to access

I'm a truck driver, Spotify is my entertainment. Unfortunately with your updates it has become harder for me to change from one playlists to another. I shouldn't have to go through 3 options to find my playlist, and I hate the swiping screen at the h...

Casual Listener

I'm a truck driver, Spotify is my entertainment. Unfortunately with your updates it has become harder for me to change from one playlists to another. I shouldn't have to go through 3 options to find ...

289 Views

0 replies

0 likes

  • 289 Views
  • 0 replies
  • 0 likes

Continuously freezes on S7

Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. Galaxy S7

Newbie

Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. ...

Daniel

Community Legend

3095 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

"No internet connection available" - Android

hey. seems like this is a never ending problem..i switched to premium a couple months ago (first three for basically trial) and recently spotify stopped working. whenever i turn it on, it tells me that "no inernet connection is available" and "please...

Casual Listener

hey.   seems like this is a never ending problem..i switched to premium a couple months ago (first three for basically trial) and recently spotify stopped working. whenever i turn it on, it te...

Daniel

Community Legend

2462 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Solved!! downloading local files

I try once again to find help for my android cellphone (samsung s3, yes I know, it is old). I have a playlilst with many different song included spotifysongs and local files I have added to the list. Music is important in my life, so I have listen to...

Visitor

I try once again to find help for my android cellphone (samsung s3, yes I know, it is old). I have a playlilst with many different song included spotifysongs and local files I have added to the list....

charlzy999

Newbie

1517 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Galaxy S6 auto play problem

Hi all, I have a problem on my S6 Edge, basically Spotify will play a song all fine but will never play the next song unless I unlock my phone and open the app (the app I's still running in the background) I have tried to play with settings but nothi...

Casual Listener

Hi all,   I have a problem on my S6 Edge, basically Spotify will play a song all fine but will never play the next song unless I unlock my phone and open the app (the app I's still running in ...

Daniel

Community Legend

2344 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify Free

Ich kann hören was ich will aber ich habe nicht Spotify Premium ,aber laut Spotify habe ich kein Premium und keine 30 Tage testen was habe ich dann?ich will nichts zahlen

Newbie

Ich kann hören was ich will aber ich habe nicht Spotify Premium ,aber laut Spotify habe ich kein Premium und keine 30 Tage testen was habe ich dann?ich will nichts zahlen

Daniel

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Songs refusing to download onto Android device from Local

I have a song that I have downloaded locally from desktop to device many many times, but suddenly the device refuses to download it. I can see it in the list it just wont download. I can play it on my desktop Spotify from local file. Any advice ?

Casual Listener

I have a song that I have downloaded locally from desktop to device many many times, but suddenly the device refuses to download it.   I can see it in the list it just wont download. I can pla...

larrea06

Casual Listener

479 Views

4 replies

0 likes

  • 479 Views
  • 4 replies
  • 0 likes

Need to find my account that im paying for?

I have a free account on my facebook but cant find the one im paying for? Please help

Casual Listener

I have a free account on my facebook but cant find the one im paying for? Please help

Daniel

Community Legend

316 Views

3 replies

0 likes

  • 316 Views
  • 3 replies
  • 0 likes

Saved songs erased (gone!)

Today, without doing anything, I entered to my saved songs and they were all gone. Those i've been saving for years, and now there lost, the list of saved songs is empty. So, someone can help me get those back? Please! :'(

Casual Listener

Today, without doing anything, I entered to my saved songs and they were all gone. Those i've been saving for years, and now there lost, the list of saved songs is empty. So, someone can help me get ...

MattSuda

Spotify Star

552 Views

1 replies

0 likes

erased
Erased music
saved songs
  • 552 Views
  • 1 replies
  • 0 likes

29 days before I can go online....

Hello, I have had Spotify Premium since July last year. I just got a new phone and downloaded this app but I can't actually go "online" due to a 29 day wait!! WHY?Apparently other threads say that you have to wait for verification to see if you reall...

Casual Listener

Hello, I have had Spotify Premium since July last year. I just got a new phone and downloaded this app but I can't actually go "online" due to a 29 day wait!! WHY? Apparently other threads say that ...

Silv3rshadow

Casual Listener

3776 Views

3 replies

1 likes

29 days before online
  • 3776 Views
  • 3 replies
  • 1 likes

Spotify stops playing after a few songs when my screen is locked - Samsung Galaxy 7

Hello - I just got a new Samsung Galaxy 7 and installed the Spotify app. I open the app and start playing my playlist. I have my screen set to lock so once it does this I can see the Spotify notification if I push the power button to light up the pho...

Casual Listener

Hello - I just got a new Samsung Galaxy 7 and installed the Spotify app. I open the app and start playing my playlist. I have my screen set to lock so once it does this I can see the Spotify notifica...

BasZer

Casual Listener

3176 Views

6 replies

1 likes

Lock Screen Issues
Samsung Galaxy 7
screen lock
Screen saver spotify control
  • 3176 Views
  • 6 replies
  • 1 likes

Spotify Connect only playing certain songs from new albums

Hey Guys, New to the forum but Spotify Premium user for a few years and I'm pretty good with Android and computers so try any solution with me. Issue: I'm trying to "Connect" to my Amazon Echo Dot to play two new albums, "Therapy Session" by NF and "...

Casual Listener

Hey Guys,   New to the forum but Spotify Premium user for a few years and I'm pretty good with Android and computers so try any solution with me.    Issue: I'm trying to "Connect" ...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes