Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854723 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854723 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20460 Views
  • 3 replies
  • 0 likes
  • 20460 Views
  • 3 replies
  • 0 likes

Spotify Offline

I was having this same issue. I had "use cellular data" setting turned on in the app but it wouldn't connect. I had to also go into my iPhone settings and then go to apps > Spotify > turned on "Cellullar Data" there two. Now works. In short, having "...

  • Newbie
  • I was having this same issue. I had "use cellular data" setting turned on in the app but it wouldn't connect. I had to also go into my iPhone settings and then go to apps > Spotify > turned on ...
  • 204 Views
  • 0 replies
  • 0 likes
  • Offline Access
  • 204 Views
  • 0 replies
  • 0 likes

Missing the option to sort by Artist on my Songs folder

Hello, I searched for the solution and couldn't find it anywhere. I did find the button, but the only options showing are by "Title" and "Recently added", while the "Artist" one is missing, even though it is said to be there here.I tried reinstalling...

  • Newbie
  • Hello,   I searched for the solution and couldn't find it anywhere. I did find the button, but the only options showing are by "Title" and "Recently added", while the "Artist" one is miss...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Can't Resume Playing or Mono Sound with My Fort Touch 3.8 and Bluetooth Stereo Connection

I have a 2013 C-MAX Hybrid with the latest MFT update (3.8?), TracFone LG34C (Android 4.4). I am connecting spotify android app (v4.5.0.820) to the car speakers via Bluetooth Stereo. It will start playing if I use the controls in the spotify app. Car...

  • Newbie
  • I have a 2013 C-MAX Hybrid with the latest MFT update (3.8?), TracFone LG34C (Android 4.4).  I am connecting spotify android app (v4.5.0.820) to the car speakers via Bluetooth Stereo.  It w...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Spotify doesn't apear on android wear

I have a moto 360 and it is updated to Android wear 5.1.1 (latest)The spotify app on my phone (HTC one M8) is upgraded and the log tells me it now supports Android wear but it doesn't appear on the watch.- I rebooted the phone and the watch- Reinstal...

  • Regular
  • I have a moto 360 and it is updated to Android wear 5.1.1 (latest) The spotify app on my phone (HTC one M8) is upgraded and the log tells me it now supports Android wear but it doesn't appear on t...
  • Renzous
  • Newbie
  • 4869 Views
  • 19 replies
  • 3 likes
  • android wear
  • 4869 Views
  • 19 replies
  • 3 likes

offline playlists don't save on sd card (htc m8)

I have a 64 gb SD card in my phone. So the offline tracks should save on the card. I deleted the catch already and tried it with extreme quality too.Thanks for help

  • Casual Listener
  • I have a 64 gb SD card in my phone. So the offline tracks should save on the card. I deleted the catch already and tried it with extreme quality too. Thanks for help 😊 👌
  • timmyboy
  • Casual Listener
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

import playlist

how can I import a playlist from a friend ?I am using a Samsung s6

  • Casual Listener
  • how can I import a playlist from a friend ?I am using a Samsung s6
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Solved!! Occasionally, songs end too early

Hi everyone, I'm using Spotify on my Oneplus X (Android 5.1.1, Oxygen OS 2.1.3). When I'm listening to songs offline, and without WiFi, I occasionally experience songs ending too early, skipping to the next one before they have ended (mostly, the las...

  • Casual Listener
  • Hi everyone,   I'm using Spotify on my Oneplus X (Android 5.1.1, Oxygen OS 2.1.3). When I'm listening to songs offline, and without WiFi, I occasionally experience songs ending too early, skip...
  • JeroenRood
  • Casual Listener
  • 3662 Views
  • 4 replies
  • 0 likes
  • 3662 Views
  • 4 replies
  • 0 likes

App not functioning

I downloaded spotify to my galaxy S5, it let's me log in but then it goes black and shuts down. I don't have an SD card, so that's not it. I've Uninstalled and tried again several times but it still won't work. Please help

  • Newbie
  • I downloaded spotify to my galaxy S5, it let's me log in but then it goes black and shuts down. I don't have an SD card, so that's not it. I've Uninstalled and tried again several times but it still ...
  • Bittencourt
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Where is Video shows?

I have seen a number of articles in the tech press about the new Video update and how both Android and IOS versions are available. Indeed, I received the update on my Moto E phone. I have not, however, received the update on my Nexus 7. What do I hav...

  • Gig Goer
  • I have seen a number of articles in the tech press about the new Video update and how both Android and IOS versions are available. Indeed, I received the update on my Moto E phone. I have not, h...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Can't save to SD card on HTC One M8

I've tried this solution as well others on the internet. Still Spotify downloads everything to my internal storage. I have a 64GB external memory with ~50GB free space. My phone has ~4GB free space.

  • Casual Listener
  • I've tried this solution as well others on the internet. Still Spotify downloads everything to my internal storage. I have a 64GB external memory with ~50GB free space. My phone has ~4GB fr...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Spotify Sony change music while cellphone is locked

Hello guys, my Spotify works very good, but one day, this problem came.I always change the music with my phone locked, but one day. It didn't work anymore, it was not an update. I don't know what to do (sorry for my bad English)

  • Casual Listener
  • Hello guys, my Spotify works very good, but one day, this problem came. I always change the music with my phone locked, but one day. It didn't work anymore, it was not an update. I don't know what t...
  • Zazeros
  • Casual Listener
  • 185 Views
  • 3 replies
  • 0 likes
  • 185 Views
  • 3 replies
  • 0 likes

Too Many Issues!

Loved spotify when i got a free premium membership as an incentive offer from rogers. however, this latest update has destroyed all love for this app. I'm using it on my Galaxy S5. 1. only plays 1 song then nothing! can't even shut down the app and r...

  • Casual Listener
  • Loved spotify when i got a free premium membership as an incentive offer from rogers. however, this latest update has destroyed all love for this app. I'm using it on my Galaxy S5.   1. only p...
  • sengir123
  • Regular
  • 223 Views
  • 3 replies
  • 0 likes
  • 223 Views
  • 3 replies
  • 0 likes

Spotify deletes saved albums

Hello guys, I have the problem and have had it a couple of times that Spotify deletes my saved albums on Android Samsung Galaxy S5. It does not delete the playlists. The only way to recover the album names atleast is logging back on and after that yo...

  • Regular
  • Hello guys,   I have the problem and have had it a couple of times that Spotify deletes my saved albums on Android Samsung Galaxy S5. It does not delete the playlists. The only way to recover ...
  • gnkkda59
  • Regular
  • 909 Views
  • 7 replies
  • 0 likes
  • Other
  • 909 Views
  • 7 replies
  • 0 likes

Crashes on android

So after i updated spotify yesterday i have had trouble getting on my spotify. When i open the app it just goes black and crashes. When i log out from the android and start spotify again it gets me to the log in/sign up menu but when i then log on to...

  • Newbie
  • So after i updated spotify yesterday i have had trouble getting on my spotify. When i open the app it just goes black and crashes. When i log out from the android and start spotify again it gets me t...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Con Android 6.0 ya no se guardan los archivos en la tarjeta sd

Con la instalación de android 6.0 tuve que reinstalar el programa, ahora sólo me guarda los archivos en la memoria interna del teléfono. Ya aplique el procedimiento que se recomienda para que se guarden en la tarjeta sd y sigue igual. Si alguien sabe...

  • Newbie
  • Con la instalación de android 6.0 tuve que reinstalar el programa, ahora sólo me guarda los archivos en la memoria interna del teléfono. Ya aplique el procedimiento que se recomienda para que se guar...
  • erizoun
  • Casual Listener
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Loads of space, but still not downloading

I have a 128GB iPhone and I've had Spotify forever and after one of the latest updates my phone stopped downloading my offline playlists completely. I haven't found any solutions to my problem. I have more than enough space and I'm wary to delete the...

  • Newbie
  • I have a 128GB iPhone and I've had Spotify forever and after one of the latest updates my phone stopped downloading my offline playlists completely. I haven't found any solutions to my problem. I hav...
  • 78 Views
  • 0 replies
  • 0 likes
  • 78 Views
  • 0 replies
  • 0 likes

HTC One won't store offline playlists on sd-card

Hey, I have a HTC One M8 with Android 6.12.401.4 . I have tried everything possible, but Spotify wont load my Playlists onto my SD Card. I deleted cashe and everything, deinstalled the app, deleted com.spotify.music, enabled storage rights for spotif...

  • Regular
  • Hey,    I have a HTC One M8 with Android 6.12.401.4 .    I have tried everything possible, but Spotify wont load my Playlists onto my SD Card.    I deleted cashe a...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Where are the SPOTIFY PARTY playlists?

How can I access this feature?  https://www.spotify.com/us/party/

  • Regular
  • How can I access this feature?  https://www.spotify.com/us/party/
  • dejdubya
  • Regular
  • 271 Views
  • 6 replies
  • 1 likes
  • 271 Views
  • 6 replies
  • 1 likes

Spotify crash on start Samsung S5

I tried to reinstall Spotify earlier to get it to store things on my SD card, followed all the guides and everything. Then after i reinstalled it crashed on startup. So i reinstalled again, and it crashed again. I have since then reinstalled (using t...

  • Newbie
  • I tried to reinstall Spotify earlier to get it to store things on my SD card, followed all the guides and everything. Then after i reinstalled it crashed on startup. So i reinstalled again, and it cr...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes