Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, , my friend has my playlist abonniert.Aber he does not see the title I " Daren loakele " have added via . So me nei be the display. also have all drawn on the PC in my playlist . and with me everything is displayed perfectly on phone .
Hi, , my friend has my playlist abonniert.Aber he does not see the title I " Daren loakele " have added via . So me nei be the display. also have all drawn on the PC in my playlist . and with me ever...
Community Legend
285 Views
1 replies
0 likes
Hi, , my boyfriend has my playlist abonniert.Aber he does not see the title I " Daren loakele " have added via . So me nei be the display. also have all drawn on the PC in my playlist . and with me everything is displayed perfectly on phone .
Hi, , my boyfriend has my playlist abonniert.Aber he does not see the title I " Daren loakele " have added via . So me nei be the display. also have all drawn on the PC in my playlist . and with me e...
Community Legend
214 Views
1 replies
0 likes
i have a premium account and i like music from spotify but i have now samsung galaxy s4 running android 5.0.1 and when i go to another app or to home screen it turns off the app after 2 secondsi tried with power saving off and it turned off after 10 ...
i have a premium account and i like music from spotify but i have now samsung galaxy s4 running android 5.0.1 and when i go to another app or to home screen it turns off the app after 2 seconds i tr...
Community Legend
253 Views
1 replies
0 likes
Summary: If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify or stopping it accessing data when the application i...
Summary: If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify...
Newbie
323848 Views
89 replies
35 likes
very often when i open another app spotify stops playing. so often that i now call it stopify. having upgraded to premium i now feel i can complain about this. i have uninstalled and reinstalled. can someone help please?
very often when i open another app spotify stops playing. so often that i now call it stopify. having upgraded to premium i now feel i can complain about this. i have uninstalled and reinsta...
Casual Listener
32848 Views
8 replies
0 likes
So after i listen to a song in a playlist the music pauses and wont continue untill i reopens spotify, any clues to what the problem is?
So after i listen to a song in a playlist the music pauses and wont continue untill i reopens spotify, any clues to what the problem is?
Newbie
660 Views
3 replies
0 likes
Music stops randomly on my doogee f5, does not matter if i use other wifi...
Music stops randomly on my doogee f5, does not matter if i use other wifi...
Community Legend
272 Views
1 replies
0 likes
Hi i've had this issue since the latest update. And the thing is that when i start spotify it wont continue on the next track when the previous one is over. This is on a "samsung galaxy s6 edge" and i just paid for premium and yes i've tried to reins...
Hi i've had this issue since the latest update. And the thing is that when i start spotify it wont continue on the next track when the previous one is over. This is on a "samsung galaxy s6 edge" and ...
Community Legend
355 Views
2 replies
0 likes
Hi Is there some way I can import/play the mp3-files I have on my phone in the Spotify app? I looked around and the only solution I could find was to make a playlist on my computer and import that.But!Using a computer to create a playlist of my mp3-f...
Hi Is there some way I can import/play the mp3-files I have on my phone in the Spotify app? I looked around and the only solution I could find was to make a playlist on ...
Community Legend
1028 Views
1 replies
0 likes
OK, I know I can turn off shuffle by clicking the 2 arrows. But the problem is I select an album and the only way to start playing it is to click "shuffle play" . Then it drops you into the album and starts you off randomly. Sure, you can click the a...
OK, I know I can turn off shuffle by clicking the 2 arrows. But the problem is I select an album and the only way to start playing it is to click "shuffle play" . Then it drops you...
Community Legend
8691 Views
5 replies
13 likes
Hello everyone. Been currently using spotify as my main music player. I already made my own playlist compiled with my favorite songs. i have been a Premium Member since January 2016. As i notice everytime my premium member ends, when i become premium...
Hello everyone. Been currently using spotify as my main music player. I already made my own playlist compiled with my favorite songs. i have been a Premium Member since January 2016. As i notice ever...
Casual Listener
1509 Views
4 replies
0 likes
Have recently changed to android from iOS and am unable to play my music via usb connection from my phone to my receiver, AUX also doesn't work.. works fine in my car though.Didnt have the issue with my iPhone, anyone else have the same problem?Thank...
Have recently changed to android from iOS and am unable to play my music via usb connection from my phone to my receiver, AUX also doesn't work.. works fine in my car though. Didnt have the issue wi...
Community Legend
2763 Views
5 replies
0 likes
How do I move music on my computer to Spotify.
How do I move music on my computer to Spotify.
Community Legend
251 Views
1 replies
0 likes
Did a software update on samsung galaxy 6 and now Spotify wont automatically play the next song only on my phone, tried clean re-install...
Did a software update on samsung galaxy 6 and now Spotify wont automatically play the next song only on my phone, tried clean re-install...
Community Legend
609 Views
3 replies
0 likes
I recently found a samsung galaxy Y in the closet that my dad used to use. It's the GT-S5360 model and the OS is 2.3.6. I was trying to install the spotify app and found out the new version doesn't work with the device. Can someone provide me with a ...
I recently found a samsung galaxy Y in the closet that my dad used to use. It's the GT-S5360 model and the OS is 2.3.6. I was trying to install the spotify app and found out the new version doesn't w...
Community Legend
2990 Views
1 replies
0 likes
Hey, within the last weeks in realized a huge problem. As soon as I leave my house and my Wifi discconects and I start spotify to listen to my offline music while driving car, it says the songs are not avaiable offline. Even though the green download...
Hey, within the last weeks in realized a huge problem. As soon as I leave my house and my Wifi discconects and I start spotify to listen to my offline music while driving car, it says the so...
Spotify Star
338 Views
2 replies
0 likes
Hey I have an android phone and I've had Spotify for more than 5 years and had the same problem over and over, as soon as I slide the offline button it starts the download again, now it is saying I do not have enough memory to download any more songs...
Hey I have an android phone and I've had Spotify for more than 5 years and had the same problem over and over, as soon as I slide the offline button it starts the download again, now it is saying I d...
Community Legend
616 Views
1 replies
0 likes
I upgraded my phone plane and added a second line. Now it has me as a free member even though the rogers website has me as premium member as part of my plan.I have not activated the second number with a user account yet, do they both have to be actic...
I upgraded my phone plane and added a second line. Now it has me as a free member even though the rogers website has me as premium member as part of my plan. I have not activated the second number...
Community Legend
328 Views
1 replies
0 likes
Greetings! Noticed that my friends/arttist notifications stopped updating 4 days ago. I also tried sharing a couple of songs, but they didn't show up either. I deleted cache, but no effect. wondering if anyone else is having this issue? Or at the ver...
Greetings! Noticed that my friends/arttist notifications stopped updating 4 days ago. I also tried sharing a couple of songs, but they didn't show up either. I deleted cache, but no eff...
Not applicable
1221 Views
15 replies
0 likes
Hi Spotify Crew, I've found similiar threads about this issue, but the suggested fixes haven't worked. The problem is that the ongoing notifcation is randomly dissapearing, which in turn removes it from the lock screen. Typically it will happen if th...
Hi Spotify Crew, I've found similiar threads about this issue, but the suggested fixes haven't worked. The problem is that the ongoing notifcation is randomly dissapearing, which in...
Regular
4025 Views
10 replies
4 likes
