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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6871 Views

0 replies

7 likes

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Spotify app wont open in s5

It dosent even say it crashed I just open it, see a black screen then it freezes then goes back to my home screen

Newbie

It dosent even say it crashed I just open it, see a black screen then it freezes then goes back to my home screen

Daniel

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

wont play offline

my songs wont play offline bar will not slide over to availbilty to play offline

Casual Listener

my songs wont play offline bar will not slide over to availbilty to play offline

Daniel

Community Legend

523 Views

3 replies

0 likes

  • 523 Views
  • 3 replies
  • 0 likes

Premium

I have upgraded to premium but now my Spotify app isn't working at all, I just keep getting a message telling me to upgrade

Newbie

I have upgraded to premium but now my Spotify app isn't working at all, I just keep getting a message telling me to upgrade

osornios

Spotify Star

385 Views

1 replies

0 likes

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  • 1 replies
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Albums won't play in order

Whenever I play an album, whether in the Android app or the web player it shuffles the album. I am a premium subscriber. I am *not* clicking the green shuffle button. I click the "play" icon next to the first song next to in the album and the song co...

Newbie

Whenever I play an album, whether in the Android app or the web player it shuffles the album. I am a premium subscriber.  I am *not* clicking the green shuffle button.  I click the "play" i...

Daniel

Community Legend

794 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify folder corrupted my SD card on my Galaxy S5

I have used the Samsung EVO SD cards all along. I had one card awhile back that started unmouting itself after using Spotify. I figured it was just a bad card so I ordered a new 64gb Samsung EVO min sd card. Again, same thing happened. The card had o...

Regular

I have used the Samsung EVO SD cards all along. I had one card awhile back that started unmouting itself after using Spotify. I figured it was just a bad card so I ordered a new 64gb Samsung EVO min ...

artemonster

Casual Listener

5559 Views

30 replies

5 likes

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  • 30 replies
  • 5 likes

28 April 2016 update made client redownload offline songs

More of a heads up and a gripe than a support issue, but this was incredibly annoying to wake up to. Last night, Spotify updated itself. This morning when I fired it up before hopping in the car for my commute, I was greeted with a progress bar: "0 o...

Regular

More of a heads up and a gripe than a support issue, but this was incredibly annoying to wake up to.   Last night, Spotify updated itself.  This morning when I fired it up before hopping ...

monstertrucker

Regular

861 Views

2 replies

0 likes

Update
  • 861 Views
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Shuffle Play with Spotify Connect

I've had a problem with my shuffle playlists for a while. I'll usually have music playing from my laptop during work, using my phone to control it using spotify connect since I like to keep the Spotify Desktop app minimized as it does not have a plea...

Music Fan

I've had a problem with my shuffle playlists for a while. I'll usually have music playing from my laptop during work, using my phone to control it using spotify connect since I like to keep the ...

1544 Views

0 replies

0 likes

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Duda: Spotify me permite escuchar canciones sin necesidad de tener internet

Hola!Resulta que Spotify en mi móvil Android me deja escuchar música sin internet, solamente activando una opción dentro de mi playlist que se llama Avaliable Offline. ¿Eso no debería de ser una función premium?Tengo Spotify Free y algunas veces he e...

Music Fan

Hola! Resulta que Spotify en mi móvil Android me deja escuchar música sin internet, solamente activando una opción dentro de mi playlist que se llama Avaliable Offline. ¿Eso no debería de ser una ...

Daniel

Community Legend

1249 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

App crash

My app crashes and I can't open it. I reinstalled but it still won't work. I log in with my facebook acc.

Visitor

My app crashes and I can't open it. I reinstalled but it still won't work. I log in with my facebook acc.

Daniel

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Cannot play this song error.

Lately I have been playing in shuffle and a lot of my songs prompt a "cannot play song" message. As well as volume dip. I can hear the sound level fading drastically during play. Its not my device as i have used aux and bluetooth and it only happens ...

Newbie

Lately I have been playing in shuffle and a lot of my songs prompt a "cannot play song" message. As well as volume dip. I can hear the sound level fading drastically during play. Its not my device as...

Daniel

Community Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Solved!! Followed playlist and download

Hi everybody,I want to follow a playlist and store it offline.My question is, if the playlist change some tracks, will the downloads change at the same time?And will the old tracks (erased at the playlist) also erased at my device?Thanks a lot for yo...

Casual Listener

Hi everybody, I want to follow a playlist and store it offline. My question is, if the playlist change some tracks, will the downloads change at the same time? And will the old tracks (erased at t...

schwiemo

Casual Listener

1548 Views

2 replies

0 likes

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  • 2 replies
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Can t finish downloading all my songs

Every time i open spotify the app starts downloading music i had already download... And i cant listen them i have to wait until spotify download them all... How can i do? And what is happening?

Newbie

Every time i open spotify the app starts downloading music i had already download... And i cant listen them i have to wait until spotify download them all... How can i do? And what is happening?

Daniel

Community Legend

541 Views

2 replies

0 likes

  • 541 Views
  • 2 replies
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How to shuffle artist tracks?

When I open an artist and press the "shuffle" button Spotify strongly favours the newest albums and omits albums from 1970/1980 entirely. How can I really listen to an artist in shuffle mode? Thanks for help

Gig Goer

When I open an artist and press the "shuffle" button Spotify strongly favours the newest albums and omits albums from 1970/1980 entirely.  How can I really listen to an artist in shuffle mode? ...

352 Views

0 replies

1 likes

  • 352 Views
  • 0 replies
  • 1 likes

Release Notes - Spotify for Android (5.2.0)

What's new in this version (5.2.0) Various bug fixes & improvements Slightly improved rendering performance by removing some overdraw issues Fixed playqueue crash How the app release process works

Community Legend

  What's new in this version (5.2.0)   Various bug fixes & improvements Slightly improved rendering performance by removing some overdraw issues Fixed playqueue crash ...

Joe

Community Legend

9961 Views

4 replies

1 likes

Android
Release Notes
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Solved!! Android Release Notes

Hello,Since in the Play Store the update information is not a very good source of information what changed or is added, where can I find it? When searching on the board or blog here I can't find much more. Even if it is a small update I would still w...

Casual Listener

Hello, Since in the Play Store the update information is not a very good source of information what changed or is added, where can I find it? When searching on the board or blog here I can't find mu...

clonedchicken

Casual Listener

16374 Views

5 replies

6 likes

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  • 5 replies
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Help with Amazon Firetab

Hey guys, On my laptop and previous android tablet computer, I was able to use the whole range of my playlists and albums even as a free user, and it was great. I heard that on phones, the service is a lot more limited, but on tablets and laptop/desk...

Newbie

Hey guys,    On my laptop and previous android tablet computer, I was able to use the whole range of my playlists and albums even as a free user, and it was great.   I heard that o...

Daniel

Community Legend

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Playlist playing random songs

My playlists don't stick to the songs I've added. If I add one song from an album to my playlist, the playlist will play any song on that album. Most of what ends up playing is stuff I don't want to hear. I paid for premium but it didn't fix this pro...

Newbie

My playlists don't stick to the songs I've added. If I add one song from an album to my playlist, the playlist will play any song on that album. Most of what ends up playing is stuff I don't want to ...

Daniel

Community Legend

515 Views

2 replies

0 likes

  • 515 Views
  • 2 replies
  • 0 likes

On verge of cancelling subscription due to android app

Does anyone know if there is anything i can do to improve the performance of the Spotify android app? I am really enjoying my subscription to Spotify premium, it has reignited my love for discovering new music! However, I am seriously considering cha...

Music Fan

Does anyone know if there is anything i can do to improve the performance of the Spotify android app?   I am really enjoying my subscription to Spotify premium, it has reignited my love for di...

jimardee

Music Fan

1329 Views

6 replies

0 likes

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  • 6 replies
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Spotify keeps logging me out and deleting all my downloaded songs when my iPhone dies

ever since I downloaded the new version of Spotify (5.5.0) off the App Store, every time my phone dies all my songs get deleted and I get logged out. Help

Casual Listener

ever since I downloaded the new version of Spotify (5.5.0) off the App Store, every time my phone dies all my songs get deleted and I get logged out. Help

Daniel

Community Legend

3650 Views

1 replies

1 likes

  • 3650 Views
  • 1 replies
  • 1 likes