Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118780 Views

27 replies

4 likes

  • 118780 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239596 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239596 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600491 Views

79 replies

3 likes

  • 600491 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492920 Views

581 replies

42 likes

Account
Free
  • 492920 Views
  • 581 replies
  • 42 likes

Got logged out the Spotify app and can't log back in

Hey, I have Samsung S5 phone and during the night I was listening to Spotify, when I woke up and turned on the app, I got redirected at the Log In window. I tried logging back in and it didn't let me, even though on my laptop with Windows OS, works f...

Casual Listener

Hey, I have Samsung S5 phone and during the night I was listening to Spotify, when I woke up and turned on the app, I got redirected at the Log In window. I tried logging back in and it didn't let me...

Joe

Community Legend

673 Views

3 replies

0 likes

  • 673 Views
  • 3 replies
  • 0 likes

Sound stops, restarts and then stops permamently

Device: moto x style android 6.0After a random amount of time, always less than 5 minutes, the sound will suddenly stop, immediately restart for a second and then permanently stop until I repress the play button. The problem only seems to occur with ...

Casual Listener

Device: moto x style android 6.0 After a random amount of time, always less than 5 minutes, the sound will suddenly stop, immediately restart for a second and then permanently stop until I repress...

FirstCoffee

Newbie

541 Views

3 replies

0 likes

  • 541 Views
  • 3 replies
  • 0 likes

+ sign is not working to save music

The sign to save music to your library that looks like this + is not working I have to manually press the three dotted options button to save it. Its not a big deal it's just annoying. Is this a bug or what ? Please help usingLG V10Running on Android...

Newbie

The sign to save music to your library that looks like this + is not working I have to manually press the three dotted options button to save it. Its not a big deal it's just annoying. Is this a bug ...

qeeqqeeq

Casual Listener

669 Views

2 replies

1 likes

  • 669 Views
  • 2 replies
  • 1 likes

Spotify no internet connection on mobile

I have no internet connection when using mobile internet in spotify.WLAN everything works fine, interestingly, when I start the APP with WLAN switch to mobile, it will play some songs, I can even skip, until at some point maybe 15min later it stops w...

Casual Listener

I have no internet connection when using mobile internet in spotify. WLAN everything works fine, interestingly, when I start the APP with WLAN switch to mobile, it will play some songs, I can even s...

ninahellebreker

Casual Listener

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Random pausing on Nextbook

Spotify keeps pausing randomly on my Nextbook Ares 11 tablet, but only when I have headphones in? Have tried signing out, reinstalling, clearing cache and data, and all my software is up to date. Doesn't happen with other apps, so not an issue with m...

Casual Listener

Spotify keeps pausing randomly on my Nextbook Ares 11 tablet, but only when I have headphones in? Have tried signing out, reinstalling, clearing cache and data, and all my software is up to date. Doe...

khackeborn

Casual Listener

591 Views

2 replies

0 likes

  • 591 Views
  • 2 replies
  • 0 likes

Music no longer plays

Half of the songs in my library just won't play anymore. What the heck am I paying for?

Newbie

Half of the songs in my library just won't play anymore.  What the heck am I paying for?

Bittencourt

Spotify Star

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Internet

I have full LTE internet but it says your offline.I installed spotify new and restartet my device but the same fault now i cant even login

Newbie

I have full LTE internet but it says your offline. I installed spotify new and restartet my device but the same fault now i cant even login

tjones17

Gig Goer

672 Views

2 replies

0 likes

  • 672 Views
  • 2 replies
  • 0 likes

Spotify premium offline

The problem I find is a phone Samsung S4 I use only for music . I download music so that it is available offline , the day after the download is completed , "disappears " device. And I have to re-download every time I want to listen offline .Thus the...

Visitor

The problem I find is a phone Samsung S4 I use only for music . I download music so that it is available offline , the day after the download is completed , "disappears " device. And I have to re-dow...

Joe

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Spotify stops when moving to other android apps

How do you stop Spotify stopping when using any android apps that contain media. Eg, using my wellness app which has videos on, they are disabled from auto play bit Spotify still stops when opening the app.

Newbie

How do you stop Spotify stopping when using any android apps that contain media. Eg, using my wellness app which has videos on, they are disabled from auto play bit Spotify still stops when opening t...

500 Views

0 replies

0 likes

  • 500 Views
  • 0 replies
  • 0 likes

I want to connect my Denon stereo directly with spotify app.

I can connect my (android)smartphone with the "screen mirroring" function to my stereo and listen to my library, but it doesnt work with spotify. Is there anyway that I can use the screen mirroring function(or any other) in the spotify app to achieve...

Newbie

I can connect my (android)smartphone with the "screen mirroring" function to my stereo and listen to my library, but it doesnt work with spotify. Is there anyway that I can use the screen mirroring f...

574 Views

0 replies

0 likes

  • 574 Views
  • 0 replies
  • 0 likes

#NowPlaying hashtag not showing

Hello guys When I shared song at first, Spotify automatically posted it with a #NowPlaying hashtag (and it was done within a Spotify screen).When I share now, an Android system share screen appears. And I have to manually put the hashtag, which is in...

Regular

Hello guys 🙂 When I shared song at first, Spotify automatically posted it with a #NowPlaying hashtag (and it was done within a Spotify screen). When I share now, an Android system share screen...

erre_treinta

Regular

1828 Views

6 replies

1 likes

  • 1828 Views
  • 6 replies
  • 1 likes

Shuffle Play not playing on mobile app, says I need Premium

I have a free account, and when I press shuffle play on the mobile app, it says I need Premium. I already tried clearing cache, but nothing happened.Plz help, Thanks!

Newbie

I have a free account, and when I press shuffle play on the mobile app, it says I need Premium.   I already tried clearing cache, but nothing happened. Plz help, Thanks!

ProMusicophile

Gig Goer

651 Views

1 replies

0 likes

  • 651 Views
  • 1 replies
  • 0 likes

Lost playlist after Samsung S5 hard reset

Hi,My phone underwent a factory hard reset yesterday and once it was restored spotify app was there but all my playlists have disappeared and I can't get them back. Any suggestions.

Newbie

Hi, My phone underwent a factory hard reset yesterday and once it was restored spotify app was there but all my playlists have disappeared and I can't get them back. Any suggestions.

ProMusicophile

Gig Goer

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Can't click on a song to listen to.

Spotify will not let me click on a song to listen to at all. I tried logging out and logging back in. I also tried restarting my device and redownloading the app but nothing with work.

Newbie

Spotify will not let me click on a song to listen to at all. I tried logging out and logging back in. I also tried restarting my device and redownloading the app but nothing with work.

Joe

Community Legend

1656 Views

4 replies

0 likes

  • 1656 Views
  • 4 replies
  • 0 likes

Solved!! Paid for student spotify and still on free

This is the second time with Spotify and I got charged 5.40 for the Spotify for students. I just want my account upgraded. Last account on my girlfriends phone I got charge 3 times and was not refunded. I did not receive a receipt emailed to my email...

Newbie

This is the second time with Spotify and I got charged 5.40 for the Spotify for students. I just want my account upgraded. Last account on my girlfriends phone I got charge 3 times and was not refund...

Joe

Community Legend

2547 Views

11 replies

1 likes

  • 2547 Views
  • 11 replies
  • 1 likes

Problemas con Soundalive de samsung y spotify

hola! , tengo suscrpcion spotify chile aunque no creo que tenga que ver con mi problema.Resulta que cambie mi telefono celular hace unas semanas y tuve problemas con la calidad de las reproducciones, al comienzo pense que era problema de mi celular, ...

Newbie

hola! , tengo suscrpcion spotify chile aunque no creo que tenga que ver con mi problema. Resulta que cambie mi telefono celular hace unas semanas y tuve problemas con la calidad de las reproduccione...

2123 Views

0 replies

1 likes

  • 2123 Views
  • 0 replies
  • 1 likes

Solved!! Various issues with Sony Xperia X

Hi I've recently upgraded from a Sony Xperia Z3 with Marshmallow to a Sony Xperia X with pre installed Marshmallow and Spotify on the os and with Spotify's recent update every time I press the menu icon the app force closes. How do I resolve this. Al...

Casual Listener

Hi I've recently upgraded from a Sony Xperia Z3 with Marshmallow to a Sony Xperia X with pre installed Marshmallow and Spotify on the os and with Spotify's recent update every time I press the menu i...

Joe

Community Legend

1823 Views

3 replies

0 likes

  • 1823 Views
  • 3 replies
  • 0 likes

Solved!! spotify is crushing on android 7.0

Hi, I am a beta tester of android 7.0 (nougat).The spotify app is always crushing at the start of loadingI am getting an error: "an error occurred. please download this app again from amazon appstore" this isnt working ofcourse.

Casual Listener

Hi,   I am a beta tester of android 7.0 (nougat). The spotify app is always crushing at the start of loading I am getting an error: "an error occurred. please download this app again from am...

osornios

Spotify Star

1979 Views

1 replies

0 likes

  • 1979 Views
  • 1 replies
  • 0 likes

Solved!! It's downloading everything I listening, but I don't selected offline mode

I use spotify in Android and Mac Desktop.On my Mac Desktop I have to make playlists to save offline.And on Android I just save the album and slide the offline. But now, it's downloading everything I listen. It's all with the green arrow. But isn't wh...

Casual Listener

I use spotify in Android and Mac Desktop. On my Mac Desktop I have to make playlists to save offline. And on Android I just save the album and slide the offline.   But now, it's downloading ...

gabrielguarany

Casual Listener

661 Views

2 replies

0 likes

  • 661 Views
  • 2 replies
  • 0 likes