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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107496 Views

26 replies

3 likes

  • 107496 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217452 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217452 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571666 Views

79 replies

3 likes

  • 571666 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470883 Views

577 replies

40 likes

Account
Free
  • 470883 Views
  • 577 replies
  • 40 likes

Mo - bill ?????

I don't have premium at the moment so I g­et the adds.My complaint is on one of the commercial­s it says you can get premium adds free e­ven on mo-billWhat the **bleep** is mo bill ?­This sounds like mongul.­Which is a name for Down syndrome ­or an a...

Newbie

I don't have premium at the moment so I g­et the adds. My complaint is on one of the commercial­s it says you can get premium adds free e­ven on mo-bill What the **bleep** is mo bill ?­ This sound...

osornios

Spotify Star

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Solved!! Track not available

I have the premium family account and me and my girl both have spotify on Android.On some tracks she gets an error "track not available" and is not able to play the song. But I can play can play the same song.. any ideas how to fix this?

Regular

I have the premium family account and me and my girl both have spotify on Android. On some tracks she gets an error "track not available" and is not able to play the song. But I can play can play ...

Kuipie

Regular

731 Views

2 replies

0 likes

  • 731 Views
  • 2 replies
  • 0 likes

Solved!! Crossfade songs

Hi guys!The crossfade effect isn't working in offline mode. Can you help me please?

Regular

Hi guys! The crossfade effect isn't working in offline mode. Can you help me please?

Joe

Community Legend

1429 Views

1 replies

0 likes

  • 1429 Views
  • 1 replies
  • 0 likes

I lost my account

I have more than one account under several similar names and I cannot find the one that has my premium account with all my playlist it is still activated but I am also trying to eliminate the other ones that don't work but I keep trying to redo my pa...

Newbie

I have more than one account under several similar names and I cannot find the one that has my premium account with all my playlist it is still activated but I am also trying to eliminate the other o...

osornios

Spotify Star

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Horrible update [0.8.8]

Since I updated my Spotify I can't listen to any of my music or use the search box ....Its been going on for a couple of days do anyone know what Spotify is doing to correct the situation

Casual Listener

Since I updated my Spotify I can't listen to any of my music or use the search box ....Its been going on for a couple of days do anyone know what Spotify is doing to correct the situation

Joe

Community Legend

1237 Views

7 replies

0 likes

  • 1237 Views
  • 7 replies
  • 0 likes

Spotify gift Card

I followed the steps it takes to use the gift card on the site and when I put it in it said I now have premium, it sent me the email and everything. But when I got onto Spotify it said I don't have it and I'm not on premium. How do I fix this?

Newbie

I followed the steps it takes to use the gift card on the site and when I put it in it said I now have premium, it sent me the email and everything. But when I got onto Spotify it said I don't have i...

Joe

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Unable to delete folders on android app

Please help. I think my playlists are corrupted. I have empty folders showing on the Android app on all android devices that I can not delete. They do not show on desktop. How can I get rid of them. So frustrating.... I've also just realised I may ha...

Casual Listener

Please help. I think my playlists are corrupted. I have empty folders showing on the Android app on all android devices that I can not delete. They do not show on desktop. How can I get rid of them. ...

youngy250

Casual Listener

1141 Views

2 replies

0 likes

  • 1141 Views
  • 2 replies
  • 0 likes

Cant login

I'm on my Samsung note 4 phone and I can't login, but on other devices and computer I can login.

Newbie

I'm on my Samsung note 4 phone and I can't login, but on other devices and computer I can login.

Joe

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Downloading Music - Samsung

So I cannot download music on my S7 Edge anymore, since around 2 days ago... I've tried everything, but none of the Solutions, even the Samsung specific ones, seem to work at all. I have tried reinstaling the app, clearing all kinds of caches and als...

Casual Listener

So I cannot download music on my S7 Edge anymore, since around 2 days ago... I've tried everything, but none of the Solutions, even the Samsung specific ones, seem to work at all. I have tried reinst...

Joe

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Offline downloading

If I try to download all of my songs the hour after that it works fine and if I try a few days later, it won't work. It stays loading. Somebody solutions? I have a Lg Leon with android 5.

Newbie

If I try to download all of my songs the hour after that it works fine and if I try a few days later, it won't work. It stays loading. Somebody solutions? I have a Lg Leon with android 5.

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

Samsung Multiroom App not recognising Spotify Connect

Running Samsung Multiroom app version 3.2.18 on a Samsung Tab S running Android 5.0.2. Version of Spotify on Tab is 5.7.0.781. Both apps downloaded from Play Store.I have lost Spotify Connect integration with multiroom app. I can see the multiroom sp...

Casual Listener

Running Samsung Multiroom app version 3.2.18 on a Samsung Tab S running Android 5.0.2. Version of Spotify on Tab is 5.7.0.781.  Both apps downloaded from Play Store. I have lost Spotify Connect...

peterast

Casual Listener

2945 Views

2 replies

2 likes

  • 2945 Views
  • 2 replies
  • 2 likes

Spotify keeps starting automatically in car when using Skype, Viber, Whatsapp.

Hello guys, I am using spotify on my Samsung S7 running Android 6.0.1. I connect my phone via Bluetooth to my car's audio system to call handsfree and to listen to my Spotify music. It is a BMW F30 3-series standard audio system. Now the problem is t...

Newbie

Hello guys,   I am using spotify on my Samsung S7 running Android 6.0.1.   I connect my phone via Bluetooth to my car's audio system to call handsfree and to listen to my Spotify music....

1751 Views

0 replies

2 likes

  • 1751 Views
  • 0 replies
  • 2 likes

Solved!! No bass when playing over bluetooth speakers

HiWhen connecting my Samsung Galaxy S5 to my Philips HTL6140 speakers Spotify "cuts" the bass from the song a split of a second in to the track. Also when jumping forward in the track the first quarter of a second pumps full bass, but then snipps off...

Casual Listener

Hi When connecting my Samsung Galaxy S5 to my Philips HTL6140 speakers Spotify "cuts" the bass from the song a split of a second in to the track. Also when jumping forward in the track the first q...

zachary246

Newbie

15042 Views

2 replies

0 likes

  • 15042 Views
  • 2 replies
  • 0 likes

waiting to download

Am premium spotify user. have a Huawei P8. Has been working flawlessly for months. now when I'm trying to update playlists screen sticks at 'waiting to download'. Have followed all instructions on this page...https://community.spotify.com/t5/Help-And...

Casual Listener

Am premium spotify user. have a Huawei P8. Has been working flawlessly for months. now when I'm trying to update playlists screen sticks at 'waiting to download'. Have followed all instructions on th...

Joe

Community Legend

576 Views

3 replies

0 likes

  • 576 Views
  • 3 replies
  • 0 likes

Spotify auf 2 Geräten nutzen

Hallo, ich nutze Spotify Premium auf dem Samsung Galaxy s6 (interner Speicher) und auf dem alten Galaxy s2 (externer Speicher, der aber von Spotify nicht zum Speichern erkannt wird). Meine Frage ist: Kann ich Playlists auf dem S2 (externe Speicherkar...

Newbie

Hallo,   ich nutze Spotify Premium auf dem Samsung Galaxy s6 (interner Speicher) und auf dem alten Galaxy s2 (externer Speicher, der aber von Spotify nicht zum Speichern erkannt wird).  ...

429 Views

0 replies

0 likes

  • 429 Views
  • 0 replies
  • 0 likes

Incorrect track titles

I couldn't find the right place for this, and Spotify doesn't seem to have an option to contact them - but Queens of the Stone Age - Songs for the Deaf(international explicit version) has the track names wrong - I was listening to first it giveth and...

Newbie

I couldn't find the right place for this, and Spotify doesn't seem to have an option to contact them - but Queens of the Stone Age - Songs for the Deaf(international explicit version) has the track n...

Joe

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Please Fix Audiographic Map Of The World

Hi...I'm a Spotify Premium member & are currently utilizing an LG Android/Smartphone device..The problem I am experiencing is that when I click on the Audiographic Musical Map Of The World to see what are countries are listening too ..when the map ap...

Roadie

Hi...I'm a Spotify Premium member & are currently utilizing an LG Android/Smartphone device..The problem I am experiencing is that when I click on the Audiographic Musical Map Of The World to see...

Joe

Community Legend

667 Views

6 replies

0 likes

  • 667 Views
  • 6 replies
  • 0 likes

Payments

I cannot make my payment and its killing me. I had to change my debit card info and now it wont take the new info. Help. I have verified all info. Address and debit card # and it wont work. I called my back and they said its spotify who is reverting ...

Newbie

I cannot make my payment and its killing me. I had to change my debit card info and now it wont take the new info. Help. I have verified all info. Address and debit card # and it wont work. I called ...

Joe

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Solved!! Closes if i click anything

I open spotify, but i try to click menu, or anything for that matter, it close the app. Just got a new phone, but still works on old device

Newbie

I open spotify, but i try to click menu, or anything for that matter, it close the app. Just got a new phone, but still works on old device

Joe

Community Legend

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes