Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32924 Views
  • 62 replies
  • 25 likes
  • 32924 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872764 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872764 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25237 Views
  • 3 replies
  • 0 likes
  • 25237 Views
  • 3 replies
  • 0 likes

Stange behavior with 1 Album

This is utterly strange. I have the Album Song for Everyone form Ravi Shankar. It is not avvailable on Spiotify in Austria so I ripped my CD and I cann add a playlist easily on my desktop. However, it remains invisible on my phone. It only happens wi...

  • Casual Listener
  • This is utterly strange. I have the Album Song for Everyone form Ravi Shankar. It is not avvailable on Spiotify in Austria so I ripped my CD and I cann add a playlist easily on my desktop. However, i...
  • Joe
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Playing wrong songs

Android marshmallow 6 Samsung s7 edge. Spotify free.I choose an album to shuffle ...press shuffle or press on a song on the album, it plays one or two then completely goes off track! I chose email. Good zayn album it played a couple then played maroo...

  • Casual Listener
  • Android marshmallow 6 Samsung s7 edge. Spotify free. I choose an album to shuffle ...press shuffle or press on a song on the album, it plays one or two then completely goes off track! I chose email....
  • elaineeah
  • Casual Listener
  • 349 Views
  • 1 replies
  • 0 likes
  • Play Queue Shuffle
  • 349 Views
  • 1 replies
  • 0 likes

Spotify wont connect to Heos speaker

Can someone please help? Spotify won't connect to my heos speaker, the option is there to connect and was working previously. It has just decided to stop working, the heos app is working as can play later things on speaker just not spotify.Thanks in ...

  • Newbie
  • Can someone please help? Spotify won't connect to my heos speaker, the option is there to connect and was working previously. It has just decided to stop working, the heos app is working as can play ...
  • 556 Views
  • 0 replies
  • 0 likes
  • 556 Views
  • 0 replies
  • 0 likes

Spotify used all my data??

i was at school and spotify was closed and my data had been left on. afater school i checked my phone and it had said that i had gone 1gb over my 2gb limit. i checked my data usaage and it said 1gb had been used by spotify in that one day

  • Newbie
  • i was at school and spotify was closed and my data had been left on. afater school i checked my phone and it had said that i had gone 1gb over my 2gb limit. i checked my data usaage and it said 1gb h...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

No internet connection on mobile data Samsung Galaxy s6

Hi, my spotify was running fine all the time untill an hour ago. When I try to run spotify on mobile data it says that i have no internet connection although I do have. On Wi-Fi the spotify works fine only on mobile data it wont work. I'v tried reins...

  • Newbie
  • Hi, my spotify was running fine all the time untill an hour ago. When I try to run spotify on mobile data it says that i have no internet connection although I do have. On Wi-Fi the spotify works fin...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Solved!! Occasional incorrect artwork when skipping tracks.

When I skip tracks a few times Spotify will show incorrect artwork, it's normally something I have not long played.Clicking back button and calling up the playing track (or switching to another app and back again) always sorts this but it's annoying ...

Screenshot_2016-05-21-21-23-48.png Screenshot_2016-05-21-21-25-47.png
  • Casual Listener
  • When I skip tracks a few times Spotify will show incorrect artwork, it's normally something I have not long played. Clicking back button and calling up the playing track (or switching to another app...
  • CosmosBeats
  • Casual Listener
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Bug with disc images.

Did anyone having problem with these pictures above song name? My one are buged. My main playlist is like 450 tracks. And sometimes when swiping to another track. It stucks wirh 4 songs pictures and keeps showing for all songs.

  • Casual Listener
  • Did anyone having problem with these pictures above song name? My one are buged. My main playlist is like 450 tracks. And sometimes when swiping to another track. It stucks wirh 4 songs pictures and ...
  • Arlandas
  • Casual Listener
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Playback skips and sometime stops since last update (Nexus 5X)

Hi all, I'm having some really bad playback issues on my Nexus 5x since the last update. At times the tracks pause for a second and even not play at all. This has only happened since my last update. Prior to this it has been fine. Any ideas ?

  • Newbie
  • Hi all,   I'm having some really bad playback issues on my Nexus 5x since the last update. At times the tracks pause for a second and even not play at all. This has only happened since my last...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Downloaded music wont save.

I recently had an issue with all my music deleting off my phone making it unable to play without data/wifi. I tried again to download my music all over again and it happened to delete itself again. Not sure if its something wrong with my settings or ...

  • Casual Listener
  • I recently had an issue with all my music deleting off my phone making it unable to play without data/wifi. I tried again to download my music all over again and it happened to delete itself again. N...
  • JakeAct
  • Regular
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Solved!! Trouble logging on to android app in the Philippines with paid account

So I am currently having problems trying to log in on the Spotify app on Android while in the Philippines. It says the username or password is incorrect, but I can sign onto the website with no problems.

  • Casual Listener
  • So I am currently having problems trying to log in on the Spotify app on Android while in the Philippines. It says the username or password is incorrect, but I can sign onto the website with no probl...
  • Bittencourt
  • Spotify Star
  • 1205 Views
  • 3 replies
  • 0 likes
  • 1205 Views
  • 3 replies
  • 0 likes

Spotify Offlline Data Corrupting my SD card

Hi All, Today spotify screen went blank and after some restarts of the application, i restarted my device, only to find that my SD Card was corrupted, so the workaround, as this happened before, is to delete the spotify offline data in my sd card wit...

  • Music Fan
  • Hi All, Today spotify screen went blank and after some restarts of the application, i restarted my device, only to find that my SD Card was corrupted, so the workaround, as this happened before, ...
  • stenzj
  • Casual Listener
  • 2090 Views
  • 5 replies
  • 0 likes
  • 2090 Views
  • 5 replies
  • 0 likes

HomeScreen Spotify widget GONE :'(

Hey guys As the title states my spotify homescreen widget is gone, it just suddenly disapperead. I tried a clean install and a reboot but it is just not appearing between all the widgets again. It is currently working for my lock screen. Im in dire n...

  • Newbie
  • Hey guys   As the title states my spotify homescreen widget is gone, it just suddenly disapperead. I tried a clean install and a reboot but it is just not appearing between all the widgets aga...
  • Balthezkar
  • Casual Listener
  • 5385 Views
  • 1 replies
  • 1 likes
  • 5385 Views
  • 1 replies
  • 1 likes

Solved!! Spotify stops playing when I lock my phone

I just updated the app and got premium and before this, I could lock my phone and music would still play, but now it stops playing about 3 seconds after it shuts off. Can someone please help me?

  • Regular
  • I just updated the app and got premium and before this, I could lock my phone and music would still play, but now it stops playing about 3 seconds after it shuts off. Can someone please help me?
  • heatherleone78-
  • Newbie
  • 2935 Views
  • 2 replies
  • 0 likes
  • 2935 Views
  • 2 replies
  • 0 likes

Spotify crashes on relaunch

The app works fine when I first launch it, i can listen to songs and browse music. When I go out of the app and then relaunch it, it will crash for no reason. I have to restart the app. Any idea why?

  • Regular
  • The app works fine when I first launch it, i can listen to songs and browse music. When I go out of the app and then relaunch it, it will crash for no reason. I have to restart the app. Any idea why?
  • hanstammiste
  • Regular
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Error song not available

I get this error message frequently and not sure why. Ill close app and restart but shortly after a few songs it will do it again. Also after a few songs play through it will stop automatically playing the next song. I have to open my phone to the ap...

  • Casual Listener
  • I get this error message frequently and not sure why. Ill close app and restart but shortly after a few songs it will do it again. Also after a few songs play through it will stop automatically playi...
  • user-removed
  • Not applicable
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Can't use the gift card

Yesterday I was buy $144 3months gift card from 7-11,when i want back ,the website said:Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.So i go to 7-11 to ask,but the clerk told me go tp contact Spotif...

  • Casual Listener
  • Yesterday I was buy $144 3months gift card from 7-11,when i want back ,the website said:Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.So i go to 7-1...
  • SomiMomo
  • Casual Listener
  • 729 Views
  • 6 replies
  • 0 likes
  • 729 Views
  • 6 replies
  • 0 likes

Downloaded songs stop playing after 30 minutes when away from WiFi

Hi there, I have been using premium for about 2 months with no issues at all but now whenever I'm out of my WiFi connection at home it only let's me listen to my download songs for exactly 30 minutes then cuts me off and says I need to go back on lin...

  • Newbie
  • Hi there, I have been using premium for about 2 months with no issues at all but now whenever I'm out of my WiFi connection at home it only let's me listen to my download songs for exactly 30 minutes...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Pagar spotify

Hola buenos días, no sé dónde dirigir el email, soy premium y me han robado las tarjetas de crédito, las he anulado, y el banco me tiene que mandar las nuevas por correo ordinario, mientras tanto no puedo poner el número de la tarjeta válida, pero no...

  • Casual Listener
  • Hola buenos días, no sé dónde dirigir el email, soy premium y me han robado las tarjetas de crédito, las he anulado, y el banco me tiene que mandar las nuevas por correo ordinario, mientras tanto no ...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Syncing local files to Android from a different computer

I had a PC running on Windows 7, and with it I was able to sync songs from my computer to my Android phone. However, that computer stopped working, and now that I'm on a different computer, the songs won't sync to the phone; they don't even have the ...

  • Casual Listener
  • I had a PC running on Windows 7, and with it I was able to sync songs from my computer to my Android phone. However, that computer stopped working, and now that I'm on a different computer, the songs...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Me cambio de primium a free

que tengo que hacer para cancelar una suscripción ya que no puedo utilizar primium

  • Newbie
  • que tengo que hacer para cancelar una suscripción ya que no puedo utilizar primium
  • user-removed
  • Not applicable
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes