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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1064 Views
  • 0 replies
  • 4 likes

Upgraded to Premium. Can't play on my LG SoundBar.

Hi! I tried Spotify for 7 days and played music on my LG LAS855M soundbar successfully. The trial ended and I upgraded to Premium. Now the bottom list of playback devices does not appear on Spotify. LG Musicflow app recognizes all of my speakers.Than...

  • Newbie
  • Hi! I tried Spotify for 7 days and played music on my LG LAS855M soundbar successfully. The trial ended and I upgraded to Premium. Now the bottom list of playback devices does not appear on Spotify. ...
  • Eabfin
  • Newbie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

'Song not avaliable'. Premium user, using mobile data.

I've been a premium user for months and have never run into this issue before. I confirmed that my membership is in effect (set to renew on the 15th) and I'm using my mobile data. I can listen to downloaded music and radio but nothing else. What give...

  • Casual Listener
  • I've been a premium user for months and have never run into this issue before. I confirmed that my membership is in effect (set to renew on the 15th) and I'm using my mobile data. I can listen to dow...
  • 247 Views
  • 0 replies
  • 1 likes
  • 247 Views
  • 0 replies
  • 1 likes

'Song not avaliable'. Premium user, using mobile data.

I've been a premium user for months and have never run into this issue before. I confirmed that my membership is in effect (set to renew on the 15th) and I'm using my mobile data. I can listen to downloaded music and radio but nothing else. What give...

  • Casual Listener
  • I've been a premium user for months and have never run into this issue before. I confirmed that my membership is in effect (set to renew on the 15th) and I'm using my mobile data. I can listen to dow...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Spotify doesn't read anymore my offline music on sd card

Hi, I'm sorry for my English but I have a serious problem. I have saved all music into the external sd card, but every 3 days spotify doesn't read anymore all the files saved on sd, and starts to download in my internal storage. So I have to clear ca...

  • Newbie
  • Hi, I'm sorry for my English but I have a serious problem. I have saved all music into the external sd card, but every 3 days spotify doesn't read anymore all the files saved on sd, and starts to dow...
  • noirphenix81
  • Casual Listener
  • 416 Views
  • 4 replies
  • 0 likes
  • 416 Views
  • 4 replies
  • 0 likes

Offline playlists are away

Hello Community...I downloadet all of my playlists on spotify to my Samsung Galaxy Note 4.Sometimes all of my downloadet offline playlists are away! I have to download it all again! Why?

  • Visitor
  • Hello Community... I downloadet all of my playlists on spotify to my Samsung Galaxy Note 4. Sometimes all of my downloadet offline playlists are away! I have to download it all again! Why?
  • user-removed
  • Not applicable
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Cannot sync offline playlists on wifi

Hi,I´m on the new Oneplus 3 and spotify works in streaming mode both on wifi and 4g. But when i try to sync my playlists to offline mode it´s just waiting to download and never does it. If i disconnect from the wifi it syncs on 4g and works fine. WIF...

  • Casual Listener
  • Hi, I´m on the new Oneplus 3 and spotify works in streaming mode both on wifi and 4g. But when i try to sync my playlists to offline mode it´s just waiting to download and never does it. If i discon...
  • sandpappa
  • Casual Listener
  • 407 Views
  • 1 replies
  • 0 likes
  • offline playlist
    Oneplus
    Oneplus3
    synced offline won't play
  • 407 Views
  • 1 replies
  • 0 likes

Idk

I recently bought the 3 month thing for 0.99 & now it's saying that I don't have it...

  • Casual Listener
  • I recently bought the 3 month thing for 0.99 & now it's saying that I don't have it...
  • osornios
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Help with transfer from LG G5 to LG G5

Hi guys,I recently got spotify premium on my LG G5There has been a tech issue with my phone and my carrier is sending me out a replacement phone. I dont have a computer or internet (bar my phones data pack) is there a way i can transfer all the songs...

  • Casual Listener
  • Hi guys, I recently got spotify premium on my LG G5 There has been a tech issue with my phone and my carrier is sending me out a replacement phone. I dont have a computer or internet (bar my phones...
  • noahroe1992
  • Casual Listener
  • 834 Views
  • 2 replies
  • 0 likes
  • 834 Views
  • 2 replies
  • 0 likes

Song skips audio in beginning

On mobile, whenever a new song starts it skips a second of audio just at the beginning. SUPER annoying... Expect more of a paid subscription service

  • Newbie
  • On mobile, whenever a new song starts it skips a second of audio just at the beginning. SUPER annoying... Expect more of a paid subscription service
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Osmotard

Hola, estoy en NY y no puedo iniciar sesión desde hace unos días. Me aparece un mensaje que indica "parece que estás intentando iniciar sesión desde un país distinto"

  • Casual Listener
  • Hola, estoy en NY y no puedo iniciar sesión desde hace unos días. Me aparece un mensaje que indica "parece que estás intentando iniciar sesión desde un país distinto"
  • osornios
  • Spotify Star
  • 830 Views
  • 3 replies
  • 0 likes
  • 830 Views
  • 3 replies
  • 0 likes

Facebook

Hey,Ich wurde bei Facebook gesperrt da ich einen falschen Namen benutzt habe und nun habe ich keinen Zugriff auf Spotify (Premium) mehr.Ich habe mir einen neuen Spotify Account zugelegt, doch würde ich gerne meine alten Playlisten haben und mein Prem...

  • Newbie
  • Hey, Ich wurde bei Facebook gesperrt da ich einen falschen Namen benutzt habe und nun habe ich keinen Zugriff auf Spotify (Premium) mehr. Ich habe mir einen neuen Spotify Account zugelegt, doch wür...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Solved!! Spotify app don't recognise my premium account

Hello, I'm not able to access my premium account on my mobile device... I tried and tried to log in...I tried to delete to dataI tried to uninstall the app i'm effectivly in premium mode on the web site from my pc...but nothing to do from my mobile.i...

  • Casual Listener
  • Hello,   I'm not able to access my premium account on my mobile device...   I tried and tried to log in... I tried to delete to data I tried to uninstall the app   &n...
  • osornios
  • Spotify Star
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes

wear app wont run - poor support :(

hi,since the previous app update spotify wont run on my moto 360 sport ...it used to work ok before that - now just times out while the loading circle appears spotify support said contact motorolla about the issue ...this was after a previous email a...

  • Visitor
  • hi, since the previous app update spotify wont run on my moto 360 sport 😞 ...it used to work ok before that - now just times out while the loading circle appears   spotify support said cont...
  • user-removed
  • Not applicable
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

[Android ] Problème de nombre d'appareil connectés

Nous avons un abonnement spotify premium qui ne dessert que 3 appareils, un de nos téléphones ne fonctionne plus du tout mais il est compté dans les appareils connectés, comment le retirer des appareils connectés alors que nous ne pouvons plus l'allu...

  • Newbie
  • Nous avons un abonnement spotify premium qui ne dessert que 3 appareils, un de nos téléphones ne fonctionne plus du tout mais il est compté dans les appareils connectés, comment le retirer des appare...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

All Songs will not load and customer service is useless.

I have been experiencing a very irritating issue since March. I am running Version 5.6.0.701.The issue occurs over WiFi and 4G.My songs list will not load. In the app, when I go to my Library, then songs, it displays the loading circle and does not l...

  • Newbie
  • I have been experiencing a very irritating issue since March. I am running Version 5.6.0.701. The issue occurs over WiFi and 4G. My songs list will not load. In the app, when I go to my Library...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Mensaje o notificación baja el volumen de spotify

hola tengo untelefono nuevo lo que pasa es que cada vez que pongo una cancion o algo y me llega un mensaje se baja el volumen y para que se oiga normal lo que tego que haces es "pausar y reproducir para que se oiga bien " que ago ?

  • Newbie
  • hola tengo untelefono nuevo lo que pasa es que cada vez que pongo una cancion o algo y me llega un mensaje se baja el volumen y para que se oiga normal lo que tego que haces es "pausar y reproducir p...
  • 840 Views
  • 0 replies
  • 0 likes
  • 840 Views
  • 0 replies
  • 0 likes

Spotify Connect not available on Android

Title might be a bit misleading, but I have no idea how name it better. Getting straight to the point, here is the situation:- I have Macbook Pro, Samsung S7 Edge and amp Denon AVR-X3100.- Denon is in standby mode (i.e. it is turned off), Spotify on ...

  • Casual Listener
  • Title might be a bit misleading, but I have no idea how name it better.  Getting straight to the point, here is the situation: - I have Macbook Pro, Samsung S7 Edge and amp Denon AVR-X3100. -...
  • whickerd
  • Music Fan
  • 1203 Views
  • 6 replies
  • 0 likes
  • 1203 Views
  • 6 replies
  • 0 likes

No puedo escuchar canciones

Instale la aplicacion y tengo la cuenta premiun pero no puedo escuchsr musica cuando no tengo internet.

  • Newbie
  • Instale la aplicacion y tengo la cuenta premiun pero no puedo escuchsr musica cuando no tengo internet.
  • osornios
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes