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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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available songs

I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to download". And now I also not able to play my local file...

Visitor

I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to downl...

Daniel

Community Legend

475 Views

5 replies

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few problems / questions

i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here1. i cannot delete songs when playing on the android device.2. Spotify never says what's new / fixed with the new update at the play store, why ?...

Music Fan

i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here 1. i cannot delete songs when playing on the android device. 2. Spotify never says wha...

Daniel

Community Legend

551 Views

5 replies

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Solved!! Dear Spotify

Please change my country to Germany.I have followed you process given and your site does not let me change country.Now im led here.

Casual Listener

Please change my country to Germany. I have followed you process given and your site does not let me change country. Now im led here.

Daniel

Community Legend

860 Views

3 replies

0 likes

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Spotify Android screen comes to foreground during ad creating distraction during driving

I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the banner to get 30 minutes of ad free music' that the S...

Newbie

I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the ba...

Daniel

Community Legend

366 Views

1 replies

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Android app not working on mobile data (Moto G)

Hello! My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an unlimited data plan and everything else on the phone works j...

Casual Listener

Hello!   My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an ...

mrbeat88

Casual Listener

693 Views

4 replies

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Failing to launch my playlists

Premium user here, downloaded 5 playlists, of which 3 are my own, one from Spotify UK and one from my friend. I have every song on all 5 synced on my phone, yet 2 of them (the ones I listen every day) are now showing as unavaible if I got no internet...

Visitor

Premium user here, downloaded 5 playlists, of which 3 are my own, one from Spotify UK and one from my friend. I have every song on all 5 synced on my phone, yet 2 of them (the ones I listen ever...

Daniel

Community Legend

269 Views

1 replies

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Long pauses between songs

Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing either long pauses between one song ending and the next ...

Newbie

Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing eithe...

Daniel

Community Legend

791 Views

2 replies

1 likes

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cannot delete windows media player folder

somebody tell me how do I delete windows media player folder on spotify

Newbie

somebody tell me how do I delete windows media player folder on spotify

Daniel

Community Legend

1057 Views

1 replies

0 likes

delete folder
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Playlist folders (AGAIN)

3rd time asking for help deleting folders (which should be as simple as hitting one button). I could care less that you are sorry for inconvenience FIX THE PROBLEM.

Casual Listener

3rd time asking for help deleting folders (which should be as simple as hitting one button). I could care less that you are sorry for inconvenience FIX THE PROBLEM.

Daniel

Community Legend

295 Views

2 replies

0 likes

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Complaint: There's a new window pane when I view Playlists that is pretty useless...

Nexus 7 2013: I updated to Marshmallow over the weekend, and I assume Spotify updated shortly after because now there is a window pane between the playlists and the tracks in playlist view that was not there before. Problem is, this is UTTERLY USELES...

Newbie

Nexus 7 2013:  I updated to Marshmallow over the weekend, and I assume Spotify updated shortly after because now there is a window pane between the playlists and the tracks in playlist view that...

324 Views

0 replies

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Playlist feature
please fix
Useless
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Playlist order

Some of my playlists have changed to alphabetical order, not date added. Any ideas how i can change this back?

Casual Listener

Some of my playlists have changed to alphabetical order, not date added. Any ideas how i can change this back?

rossmsw

Casual Listener

299 Views

1 replies

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white noise at the end of the song..

Hello everybody! Ive been listening to this song:https://open.spotify.com/track/492C0QzNekBTzSk9eMCAOL and 3:12 minutes into the song, there is this mindnumbing, white noise. Why? Has anyone else ever experienced this? What can I do to make it go awa...

Newbie

Hello everybody!   Ive been listening to this song: https://open.spotify.com/track/492C0QzNekBTzSk9eMCAOL   and 3:12 minutes into the song, there is this mindnumbing, white noise. ...

Daniel

Community Legend

523 Views

1 replies

0 likes

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Spotify wont play over other apps on LG Risio

I have tried other android solutions I have seen on this forums but it hasn't helped me. I wanted to play the games Kingdom Rush or Bloons Monkey City with their own sound muted so I could listen to Three Days Grace.

Newbie

I have tried other android solutions I have seen on this forums but it hasn't helped me. I wanted to play the games Kingdom Rush or Bloons Monkey City with their own sound muted so I could listen to ...

Daniel

Community Legend

390 Views

1 replies

0 likes

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The EQ is not working on the Galaxy Note 5

I have had this issue and i know others with the same issue, no mater what you do the EQ does not seem to work at all on Galaxy Note 5 devices (5 different devices). I would seriously encourage the developers to look into this because i pay premium y...

Newbie

I have had this issue and i know others with the same issue, no mater what you do the EQ does not seem to work at all on Galaxy Note 5 devices (5 different devices). I would seriously encourage the d...

Daniel

Community Legend

971 Views

2 replies

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Playlist won't continue to play when out of the app

This is driving me crazy. I have a new S7 and when I play my playlist, if I go out of the app, the next song won't play. I have tried to reinstall it but no luck. It seems to work correctly only 15% of the time.Is this an issue with Marshmallow?

Casual Listener

This is driving me crazy. I have a new S7 and when I play my playlist, if I go out of the app, the next song won't play. I have tried to reinstall it but no luck. It seems to work correctly only 15% ...

xelalex24

Casual Listener

535 Views

1 replies

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after resetting my phone, my spotify account is no longer premium. PLEASE HELP!!

I had to factory reset my device due to issues with thr phone, following the reset i redownloaded spotify and signed in. Once i was signed in my account was no longer premium and i have no idea how to get it back! I signed up with fido and was given ...

Visitor

I had to factory reset my device due to issues with thr phone, following the reset i redownloaded spotify and signed in. Once i was signed in my account was no longer premium and i have no idea how t...

Daniel

Community Legend

1545 Views

3 replies

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Solved!! Cannot Download Any Offline Music - To SD Card or Device

My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to SD card or device. I have tried all the tricks I c...

Gig Goer

My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to...

jimblatzheim

Gig Goer

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12 replies

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Shows/podcasts

I am a fairly new premium sub and don't have an option for shows or podcasts on my Android app or desktop. I'm in the UK. Am I missing something here?

Casual Listener

I am a fairly new premium sub and don't have an option for shows or podcasts on my Android app or desktop. I'm in the UK. Am I missing something here?

user-removed

Not applicable

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Solved!! How to turn on notification bar controls

Subject pretty much sums it up. I'm on the galaxy s7

Casual Listener

Subject pretty much sums it up. I'm on the galaxy s7

marni5

Newbie

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18 replies

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Samsung Multiroom music stops playing

Hi. Using a Samsung multiroom M7 and Samsung tab s with spotify.after playing 5 to 10 minutes spotify stops playing. I have to Press the play button again and the reconnect to the multiroom. It happens a Lot of - Times. The internet connection is sta...

Regular

Hi.    Using a Samsung multiroom M7 and Samsung tab s with spotify.after playing 5 to 10 minutes spotify stops playing. I have to Press the play button again and the reconnect to the mult...

michaelgreg

Casual Listener

3405 Views

9 replies

1 likes

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  • 1 likes