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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387647 Views

545 replies

34 likes

Account
Free
  • 387647 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8042 Views

0 replies

7 likes

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Can't create playlist

Hello. She downloaded the app on her android phone using a free account. I wasn't able to add the tags needed as it wouldn't accept for some reason android etc. I have attached the screens hot she is getting when just trying to add a song to a brand ...

Casual Listener

Hello. She downloaded the app on her android phone using a free account. I wasn't able to add the tags needed as it wouldn't accept for some reason android etc. I have attached the screens hot she is...

dinomight

Spotify Star

3441 Views

5 replies

0 likes

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  • 5 replies
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Wiko - Trouble connecting

hi, I just got a Wiko phone and connected to my account, I can go on my account but not the actual premium one, the old not-premium one. I made sure to use the right username and password and that I have a remaining space for offline device. I suppos...

Casual Listener

hi, I just got a Wiko phone and connected to my account, I can go on my account but not the actual premium one, the old not-premium one. I made sure to use the right username and password and that I ...

__debaser

Casual Listener

557 Views

2 replies

0 likes

  • 557 Views
  • 2 replies
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Problème de connexion

Bonjour,Impossible de me connecter, cela m'indique que je ne suis pas dans le bon pays. Effectivement, je suis en Bulgarie, mais avant ça marchait très bien.Une solution ?

Newbie

Bonjour, Impossible de me connecter, cela m'indique que je ne suis pas dans le bon pays. Effectivement, je suis en Bulgarie, mais avant ça marchait très bien. Une solution ?

Hubo

Community Legend

317 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Music stops and Spotify screen goes black

While listening to my music , the music suddenly stops. When I unlock my phone to figure out why, the Spotify app screen is completely black I have to completely close the app. Wait 2 or 3 min. Then restart the app. It has only been happening for abo...

Casual Listener

While listening to my music , the music suddenly stops. When I unlock my phone to figure out why, the Spotify app screen is completely black I have to completely close the app. Wait 2 or 3 min. Then ...

Joe

Community Legend

1479 Views

5 replies

0 likes

Spotify crashing Android
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Serious issues on Xperia Z5c

I have the latest Xperia which I keep updated with a brand new Samsung memory card with ample space for thousands of songs. Yet, the spotify app has had impacts on my phone since I got it: Crashes continuously, basic functioning, overheats, slowness,...

Casual Listener

I have the latest Xperia which I keep updated with a brand new Samsung memory card with ample space for thousands of songs. Yet, the spotify app has had impacts on my phone since I got it: Crashes co...

Joe

Community Legend

430 Views

3 replies

0 likes

  • 430 Views
  • 3 replies
  • 0 likes

Automatic closed app Android 6.0 Moto E - BR

Spotify closed automatic in cell Moto E 16gb, after 10 or 15 minutes this reproduction.

Newbie

Spotify closed automatic in cell Moto E 16gb, after 10 or 15 minutes this reproduction.

229 Views

0 replies

0 likes

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Can I move the SD Card to other device instead to start download?

I want to use the same SD Card that I have in my Note5 to my Android Car System instead to download again the same playlist? There´s a way that I can tell Spotify on the device to "read" the inserted SD Card?

Casual Listener

I want to use the same SD Card that I have in my Note5 to my Android Car System instead to download again the same playlist? There´s a way that I can tell Spotify on the device to "read" the inserted...

DJ-BBASS

Casual Listener

475 Views

2 replies

0 likes

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  • 2 replies
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Spotify uses SD card for downloads but phone shows as internal memory being used

I have a Samsung Galaxy S4 running Android 5.0.1 with 8 GB of internal memory and a 64 GB SD card. I can download hundreds of songs to my phone no problem so I believe they are going to the SD card. However when I look at my storage my internal phone...

Regular

I have a Samsung Galaxy S4 running Android 5.0.1 with 8 GB of internal memory and a 64 GB SD card. I can download hundreds of songs to my phone no problem so I believe they are going to the SD card. ...

graphic_jazz

Regular

703 Views

2 replies

0 likes

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  • 2 replies
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supermegaandrea@gmail.com

Ho perso il mio account perché non mi fa accedere più da facebook

Newbie

Ho perso il mio account perché non mi fa accedere più da facebook

682 Views

0 replies

0 likes

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Solved!! Spotify 1.1.0.113 crashes nonstop in HTC One M8

Hello, Yesterday I updated Spotify to 1.1.0.113 and it's crashing all the time, making it unusable on a HTC One M8. Is there any way to fix this? I have a premium account and can't use it on my phone at the moment. Thank you.

Casual Listener

Hello,   Yesterday I updated Spotify to 1.1.0.113 and it's crashing all the time, making it unusable on a HTC One M8.   Is there any way to fix this? I have a premium account and ca...

molly19

Newbie

3054 Views

7 replies

1 likes

  • 3054 Views
  • 7 replies
  • 1 likes

Sharing a song in Spotify with non-Facebook users

I don't have Facebook and neither does the user I was to share music with. We have both found and followed each other and restarted our spotify accounts. When I go to share music it doesn't not work. I type the user in and a message but the send butt...

Newbie

I don't have Facebook and neither does the user I was to share music with. We have both found and followed each other and restarted our spotify accounts. When I go to share music it doesn't not work....

osornios

Spotify Star

317 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Payment option

Hi. Just purched 3 mounths with premium on a store in norway. Used to be a payment option called "reedem your code" but now it's gone. The only options now is: "credit card" "paypal" and "paysafe card"

Casual Listener

Hi. Just purched 3 mounths with premium on a store in norway. Used to be a payment option called "reedem your code" but now it's gone. The only options now is: "credit card" "paypal" and "paysafe car...

osornios

Spotify Star

770 Views

3 replies

0 likes

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Hide / Prevent Access to Spotify Settings section of app

Is there any way to prevent friends accessing my account settings when using my spotify account at a party?

Newbie

Is there any way to prevent friends accessing my account settings when using my spotify account at a party?

322 Views

0 replies

0 likes

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Descargas a dispositivo

El problema que encuentro es en un telefono Samsung S4 que uso sólo para musica. La musica que descargo, para que esté disponible offline, al día siguiente de haber realizado la descarga, "desaparece" del dispositivo. Y tengo que volver a descargarla...

Newbie

El problema que encuentro es en un telefono Samsung S4 que uso sólo para musica. La musica que descargo, para que esté disponible offline, al día siguiente de haber realizado la descarga, "desaparece...

334 Views

0 replies

0 likes

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Spotify app for Windows 10 - Windows phones, Tablets, PC and Xbox One

When 'force RTL Layout' is selected in the android developer options, the Spotify app will open, but closes after any action is taken. The version of Spotify is 5.7.0.781 The version of andriod is 5.1.1 Previous versions of the app have worked fine w...

Newbie

When 'force RTL Layout' is selected in the android developer options, the Spotify app will open, but closes after any action is taken.   The version of Spotify is 5.7.0.781   The versio...

265 Views

0 replies

0 likes

  • 265 Views
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Oneplus one premium apk crashes when clicking on menu

Hey everyone, since thursday my spotify app is crashing whenever i try to click on the menu in the android app.i have uninstalled and installed it again but nothing changed.any ideas? thanks alot

Newbie

Hey everyone,   since thursday my spotify app is crashing whenever i try to click on the menu in the android app. i have uninstalled and installed it again but nothing changed. any ideas? &...

401 Views

0 replies

0 likes

  • 401 Views
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Some Albums are available on Web but not in Spotify App

Hi. Today Spotify made me very sad. I wanna download this album - Sabaton - Heroes. On Web spotify it is available but in mobile App not. Where could be a problem? I have Family account, my location is Czech Republic. Thanks

Newbie

Hi. Today Spotify made me very sad. I wanna download this album - Sabaton - Heroes. On Web spotify it is available but in mobile App not. Where could be  a problem? I have Family account, my loc...

274 Views

0 replies

0 likes

  • 274 Views
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jumping through lists without playing

When i click on play, it jumps through all the songs as if searching but wont play any of them.......

Newbie

When i click on play, it jumps through all the songs as if searching but wont play any of them.......

kbrooksc

Community Legend

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes