Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47309 Views
  • 66 replies
  • 25 likes
  • 47309 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880115 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880115 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26876 Views
  • 4 replies
  • 0 likes
  • 26876 Views
  • 4 replies
  • 0 likes

Duplicating files

Now is the second time that this error appears. When I restart my cellphone Spotify asks for the password. When I gives it, the app starts to download my musics all over again. And it doesn't erase the old files. So my library gets duplicated and I c...

  • Newbie
  • Now is the second time that this error appears. When I restart my cellphone Spotify asks for the password. When I gives it, the app starts to download my musics all over again. And it doesn't erase t...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Spotify on my Android: Search - nothing happens. Why?

Spotify on my Android: Whenever I try to find an album, artist or song through the regular "Search" option nothing happens. Spotify just "tries" for like one minute (the circular indicator indicating it is doing something...) and then I get the messa...

  • Newbie
  • Spotify on my Android: Whenever I try to find an album, artist or song through the regular "Search" option nothing happens. Spotify just "tries" for like one minute (the circular indicator indicating...
  • 270 Views
  • 0 replies
  • 1 likes
  • 270 Views
  • 0 replies
  • 1 likes

How to set up a place to store offline music (SD card, not internal memory)

Once again, Spotify decided to REMOVE all stored (offline) music, why? When i pressed 'download' on a playlist, Spotify in his 'very smart' way, decided that Internal memory is the best place (only 500MB free space), not a SD card (only 29GB free spa...

  • Music Fan
  • Once again, Spotify decided to REMOVE all stored (offline) music, why?   When i pressed 'download' on a playlist, Spotify in his 'very smart' way, decided that Internal memory is the best plac...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Solved!! Since lollipop no multitasking / running in background possible anymore

Yeah, title says all. When I minimize Spotify or switch to any other app the playback stops. Funny fact :it doesn't stop immediately but usually after 1-10 seconds. When switching back to Spotify the song has to be started all over again. Nexus 5 Bui...

  • Casual Listener
  • Yeah, title says all. When I minimize Spotify or switch to any other app the playback stops. Funny fact :it doesn't stop immediately but usually after 1-10 seconds. When switching back to Spotify the...
  • gr4vedigger
  • Newbie
  • 1068 Views
  • 4 replies
  • 0 likes
  • 1068 Views
  • 4 replies
  • 0 likes

Help me please...

Spotify in our practice, never vouche even though I got a Premium Account to a friend today, and at the same time, I made payment to My Account. If a problem is encountered and this problem also and I use my campaign 0,99 £ I can't have Spotify premi...

  • Newbie
  • Spotify in our practice, never vouche even though I got a Premium Account to a friend today, and at the same time, I made payment to My Account. If a problem is encountered and this problem also and ...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Solved!! Cant Play my PC local files on my Android phone.

Ok so I have downloaded an album onto my desktop, then added the album to my libary by adding the file location as a source. I am now able to play the album on my desktop pc. I then moved the songs into a playlist. The songs in the album are mp3 form...

  • Casual Listener
  • Ok so I have downloaded an album onto my desktop, then added the album to my libary by adding the file location as a source. I am now able to play the album on my desktop pc. I then moved the so...
  • jonsmith98479
  • Casual Listener
  • 703 Views
  • 4 replies
  • 0 likes
  • 703 Views
  • 4 replies
  • 0 likes

Improving audio quality on Ford AppLink and Sync3

Hi all, hope you can help. I know that the extreme audio quality setting for locally stored music sounds pretty darned good. But when I play Spotify through Ford Sync 3 using AppLink, it sounds poor. I chalk this up to Bluetooth -- does anyone know o...

  • Newbie
  • Hi all, hope you can help.   I know that the extreme audio quality setting for locally stored music sounds pretty darned good. But when I play Spotify through Ford Sync 3 using AppLink, it sou...
  • jnardiello
  • Newbie
  • 935 Views
  • 1 replies
  • 1 likes
  • 935 Views
  • 1 replies
  • 1 likes

Unable to set a password

Hello!My account is registered with facebook and now, when I'm trying to set a password, I get an error which says "There was a problem setting your password"Any solutions? I checked some but none of them worked

  • Newbie
  • Hello! My account is registered with facebook and now, when I'm trying to set a password, I get an error which says "There was a problem setting your password" Any solutions? I checked some but non...
  • Astame
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Can't log in help!!!

Hey guys I can't seem to log on using my fb I don't want to have to sign up again as I'm on premium and don't want to loose my songs can someone help me

  • Visitor
  • Hey guys I can't seem to log on using my fb I don't want to have to sign up again as I'm on premium and don't want to loose my songs can someone help me
  • Astame
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Android Spotify unusable with Ford Sync

I've read the other threads. I am not going to revert my version of spotify and I am not going to root my device to disable some permission which would prevent my spotify from becoming a solid image background. for those not aware if you have a newer...

  • Newbie
  • I've read the other threads. I am not going to revert my version of spotify and I am not going to root my device to disable some permission which would prevent my spotify from becoming a solid image ...
  • 318 Views
  • 0 replies
  • 2 likes
  • 318 Views
  • 0 replies
  • 2 likes

How come the same music is not available for all spotify premium accounts?

I have a situation on my spotify account not all albums from AFI and breaking Benjamin are available yet my friends and family does have those albums available, what's going on? I hope you guys have an answer, thanks!

  • Casual Listener
  • I have a situation on my spotify account not all albums from AFI and breaking Benjamin are available yet my friends and family does have those albums available, what's going on? I hope you guys have ...
  • Whenindoubt
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Pago o premiun mas nunca consegui usar

Comprei o premiun mais não consigo usar, já fiz de tudo que fala no suporte mais não adianta, me ajudem

  • Visitor
  • Comprei o premiun mais não consigo usar, já fiz de tudo que fala no suporte mais não adianta, me ajudem
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Solved!! SpotifyConnect - does not play anymore

Scenario: SpotifyConnect icon: active (gray) Speaker devices: Visible Click to the device name, to select the speaker. Some seconds in which the icon become green (without sound), then return gray. With two different speaker (A1 / A4 Pioneer with the...

  • Roadie
  • Scenario: SpotifyConnect icon: active (gray) Speaker devices: Visible Click to the device name, to select the speaker. Some seconds in which the icon become green (without sound), then re...
  • dody7141
  • Newbie
  • 3012 Views
  • 28 replies
  • 0 likes
  • 3012 Views
  • 28 replies
  • 0 likes

deactivate radom playlist

Hi everyone,i use spotify premium and i do not know how to launch a playlistwithout "random option".When i start a playlist from my galaxy s7 i have a big green botton "radom play". i would just like to lauch the playlist without mixing the songs. Ju...

  • Newbie
  • Hi everyone, i use spotify premium and i do not know how to launch a playlistwithout "random option". When i start a playlist from my galaxy s7 i have a big green botton "radom play". i would just ...
  • Astame
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

New Device/Wiped Device? Download All... WHY NOT SPOTIFY? -_-

So, I looked it up, and I see that if your artists/albums/playlists are saved on your account then you'll have them on the new account. Well that's great, but my family shares the one account, and I don't want to listen to all of their stuff when I g...

  • Casual Listener
  •  So, I looked it up, and I see that if your artists/albums/playlists are saved on your account then you'll have them on the new account. Well that's great, but my family shares the one account, ...
  • Edues
  • Casual Listener
  • 322 Views
  • 1 replies
  • 1 likes
  • 322 Views
  • 1 replies
  • 1 likes

Solved!! Login stucks

Hello, I got a new HTC One Mini Android Device. I installed Spotify on it and wanted to login. But after I press the 'login' button nothing more happens. I tried all the normal fixong stuff, like restart, reinstall. Can you help me with that issue pl...

  • Regular
  • Hello,   I got a new HTC One Mini Android Device. I installed Spotify on it and wanted to login. But after I press the 'login' button nothing more happens. I tried all the normal fixong stuff,...
  • Astame
  • Community Legend
  • 578 Views
  • 6 replies
  • 0 likes
  • 578 Views
  • 6 replies
  • 0 likes

I cant search through my playlists when connected to my car via bluetooth?

It will only show spotify is connected to ford? I am unable to do anything at all apart from change songs by pressing next on the car sterio?Any ideas would be appreciated!

  • Newbie
  • It will only show spotify is connected to ford? I am unable to do anything at all apart from change songs by pressing next on the car sterio? Any ideas would be appreciated!
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Gapless playback broken AGAIN?

Really? Great update, so impressed. Gross font AND broken gapless playback. Previously it worked only on Spotify offline files, didn't work on files synced from my iTunes. Now it doesn't work at all.

  • Roadie
  • Really? Great update, so impressed. Gross font AND broken gapless playback. Previously it worked only on Spotify offline files, didn't work on files synced from my iTunes. Now it doesn't work at all.
  • 200 Views
  • 0 replies
  • 1 likes
  • 200 Views
  • 0 replies
  • 1 likes

My Music playlists empty on firetv

Hi,I have spotify on my iPad and my Mac. All ist fine.I have imported my iTunes playlists and I can play them in spotify on my ipad.But on the firetv I can see each list, also the number of songs,but when I select one, it is empty. What can I do to g...

  • Casual Listener
  • Hi, I have spotify on my iPad and my Mac. All ist fine. I have imported my iTunes playlists and I can play them in spotify on my ipad. But on the firetv I can see each list, also the number of son...
  • sethach
  • Casual Listener
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes