Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
202285 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
547039 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
454882 Views
571 replies
38 likes
On my phone and 1 of my tablets. I can have my offline music stored on my SD card.if I go to "settings" then "other" I have a "storage" option to put !y downloads on my SD card. On my 2nd tablet. It does not give me the option and I have the latest v...
On my phone and 1 of my tablets. I can have my offline music stored on my SD card.if I go to "settings" then "other" I have a "storage" option to put !y downloads on my SD card. On my 2nd tablet. It ...
375 Views
0 replies
0 likes
Anyone know how to play an album that is designated as non-stop (one song flows into the other, as in a workout for step class or similar) to play from beginning to end? Without shuffle?Thank you.
Anyone know how to play an album that is designated as non-stop (one song flows into the other, as in a workout for step class or similar) to play from beginning to end? Without shuffle? Thank you.
295 Views
0 replies
0 likes
My premium account was activated in Indonesia. Right now i'm in Taiwan. Just now suddenly my account log out by itself and when i log in, the premium feature has gone.So how to activate my premium feature again?
My premium account was activated in Indonesia. Right now i'm in Taiwan. Just now suddenly my account log out by itself and when i log in, the premium feature has gone. So how to activate my premium ...
Spotify Star
403 Views
1 replies
0 likes
To play off-line the help says I need to turn this on in settings, but I just can't find where. Can someone please help? Thanks
To play off-line the help says I need to turn this on in settings, but I just can't find where. Can someone please help? Thanks
Community Legend
681 Views
1 replies
0 likes
Spotify opens but I can't take any action cause when I touch any choice it immediately crashes.I'm using samung galaxy a7 android 5.1.1?????How can this be fixed?
Spotify opens but I can't take any action cause when I touch any choice it immediately crashes. I'm using samung galaxy a7 android 5.1.1 ????? How can this be fixed?
Regular
2622 Views
15 replies
0 likes
When i am connected to bluetooth in my car or in my house.The when every track changes, the volume automatically reduces to nearly zero.If I turn the volume back up on my phone, it will keep it there, until the next track changes.Unable to use spotit...
When i am connected to bluetooth in my car or in my house. The when every track changes, the volume automatically reduces to nearly zero. If I turn the volume back up on my phone, it will keep it t...
342 Views
0 replies
0 likes
Hi, I was wondering if anyone could help me out here. So I recently installed Spotify and had downloaded some albums already on the SD card, but I was thinking that I may need a card bigger in the future. IF I just copy everything from the previous c...
Hi, I was wondering if anyone could help me out here. So I recently installed Spotify and had downloaded some albums already on the SD card, but I was thinking that I may need a card bigger in the fu...
Community Legend
407 Views
1 replies
0 likes
Can someone please tell me what android version is used with those photos in the attached? I accidentally uninstalled my good old Spotify so I downloaded the newest version and I don't like it. When I play a song, the main album art shows in the cent...
Can someone please tell me what android version is used with those photos in the attached? I accidentally uninstalled my good old Spotify so I downloaded the newest version and I don't like it. When ...
285 Views
0 replies
0 likes
Hello, really new to Spotify. I have installed it on my Android phone and also on my Windows 10 PC. When I am playing on Windows 10 PC I get notifications about the songs on my Android phone. Is this some bug? Or how do I turn this off. I want notifi...
Hello, really new to Spotify. I have installed it on my Android phone and also on my Windows 10 PC. When I am playing on Windows 10 PC I get notifications about the songs on my Android phone. Is this...
506 Views
0 replies
0 likes
I use a Galaxy S5 and my search function doesn't work at all. When I start typing anything in the field it says 'Ooops, something went wrong.' This is true whether I am on 4G or Wifi. Anyone else having this issue? I had this issue in the last versio...
I use a Galaxy S5 and my search function doesn't work at all. When I start typing anything in the field it says 'Ooops, something went wrong.' This is true whether I am on 4G or Wifi. Anyone else hav...
Music Fan
603 Views
2 replies
0 likes
So I have spotify premium. I've had it a long time on my android mobile but recently I installed it on my android car stereo.My playlists sync up onto the car stereo no problem, I download them and they play offline.But when the stereo is tuned off a...
So I have spotify premium. I've had it a long time on my android mobile but recently I installed it on my android car stereo. My playlists sync up onto the car stereo no problem, I download them and...
302 Views
0 replies
0 likes
I have read every single post about the "Oops Something went wrong" and the conclusion is that the position of the moon affects the application behavior. This is the first app that request me to:-- Install-- Reinstall-- wipe Cache-- Remove SD-- Delet...
I have read every single post about the "Oops Something went wrong" and the conclusion is that the position of the moon affects the application behavior. This is the first app that request me ...
249 Views
0 replies
0 likes
I had 4 different playlist. I haven't been on Spotify in a couple of days. Today, Friday July 15th I go to spotify and, I now have lost all 4 playlist. WHERE DID THEY GO ?
I had 4 different playlist. I haven't been on Spotify in a couple of days. Today, Friday July 15th I go to spotify and, I now have lost all 4 playlist. WHERE DID THEY GO ?
Community Legend
408 Views
1 replies
0 likes
All music was available on my premium, till about an hour ago,.now all music, which has taken hours and hours has disappeared, please help, call would be nice ,Kimberly @ [phone number removed]Lost without music
All music was available on my premium, till about an hour ago,.now all music, which has taken hours and hours has disappeared, please help, call would be nice ,Kimberly @ [phone number removed] ...
Community Legend
429 Views
1 replies
0 likes
Hi, I've a big problem. Using Spotify on my android car radio with my premium account. Everytime I'm driving with my car and hearing to Spotify, this app starts on my smartphone, too and uses much of my battery. This is totally unnecessary for me. Ca...
Hi, I've a big problem. Using Spotify on my android car radio with my premium account. Everytime I'm driving with my car and hearing to Spotify, this app starts on my smartphone, too and uses ...
554 Views
0 replies
0 likes
I got an email prompting me to change my password. I went to the Spotify site and did that. I have verified that my login is correct through the website multiple times however the app keeps telling me that it is an invalid password or username.I have...
I got an email prompting me to change my password. I went to the Spotify site and did that. I have verified that my login is correct through the website multiple times however the app keeps telling m...
Casual Listener
843 Views
3 replies
0 likes
Sometimes, when I type in certain artists' names, they don't show up, and I have to try and find them by using the RELATED ARTISTS feature, which is irritating. I mean, they ARE listed on Spotify, but they don't show up in the search results. I under...
Sometimes, when I type in certain artists' names, they don't show up, and I have to try and find them by using the RELATED ARTISTS feature, which is irritating. I mean, they ARE listed on Spotify, bu...
592 Views
0 replies
0 likes
