Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2024-10-15 5:23:53 PM
jt120
Regular
51218 Views
66 replies
25 likes

51218 Views
66 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
881770 Views
11 replies
51 likes
Android
Guide
Troubleshooting

881770 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2024-08-21 3:01:30 PM
shahn321
Casual Listener
27346 Views
4 replies
0 likes

27346 Views
4 replies
0 likes

Assinatura errada

Por favor, cotratei o serviço premium por 1,99 por três meses. Quando fui ver meu e-mail tinha uma mensagem que tinha contratado o plano Premium familiar, tem um engano. Por favor entre em contato para corrigir isso

Carlagcc1967
Newbie
Por favor, cotratei o serviço premium por 1,99 por três meses. Quando fui ver meu e-mail tinha uma mensagem que tinha contratado o plano Premium familiar, tem um engano. Por favor entre em contato pa...
2016-06-21 4:08:16 PM
2016-06-21 4:17:50 PM
OviiiOne
Community Legend
260 Views
1 replies
0 likes

260 Views
1 replies
0 likes

Superuser Contribution Free premium

Okay, so I just downloaded spotify and I have sign up. I thought that I will get free premium but I didn't. Why?

djina-021
Newbie
Okay, so I just downloaded spotify and I have sign up. I thought that I will get free premium but I didn't. Why?
2016-06-12 9:08:06 AM
2016-06-21 2:13:38 PM
meahtenoha
Spotify
385 Views
2 replies
0 likes

385 Views
2 replies
0 likes

Spotify Premium Anmeldung

Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?

charly_chen
Newbie
Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?
2016-06-21 1:49:49 PM
251 Views
0 replies
0 likes

251 Views
0 replies
0 likes

Superuser Contribution Offline Modus deltes songs

Hi. I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and timeintervals. I already put the location of the offline playl...

David1993
Newbie
Hi. I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and ti...
2016-06-13 3:53:51 PM
2016-06-21 11:11:03 AM
meahtenoha
Spotify
547 Views
2 replies
0 likes

547 Views
2 replies
0 likes

Solved!! Spotify no longer works on samsung phones??

So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine. Then Sunday (01/17/16) I could no longer log in on my cell phone, only a black screen and after 2min it says th...

RoxyFierce
Casual Listener
So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine. Then Sunday (01/17/16) I could no longer log in on my ...
2016-01-18 10:09:57 PM
2016-06-21 2:06:08 AM
Granny41845
Casual Listener
742 Views
6 replies
2 likes

742 Views
6 replies
2 likes

Payment keeps failing

Tried paying my spotify kept getting a error message. Bank says I was charged . If this keeps happening I'm downloading tidal

cesar2720
Newbie
Tried paying my spotify kept getting a error message. Bank says I was charged . If this keeps happening I'm downloading tidal
2016-06-21 1:34:40 AM
211 Views
0 replies
0 likes

211 Views
0 replies
0 likes

Transfering Music

I deleted Facebook and can't figure out how to transfer music from my old account to my new one. I tried the contact form and it told me to contact them to transfer music, they did nothing! They sent me some generic e-mail that had nothing to do with...

sydneymbosworth
Newbie
I deleted Facebook and can't figure out how to transfer music from my old account to my new one. I tried the contact form and it told me to contact them to transfer music, they did nothing! They sent...
2016-06-20 8:00:58 PM
2016-06-21 1:20:06 AM
osornios
Spotify Star
263 Views
1 replies
0 likes

263 Views
1 replies
0 likes

I cant save music in my sd

Hi please help, in my spotify app it doesnt shows the option for saving my music in my sd.

patriciodiazl
Newbie
Hi please help, in my spotify app it doesnt shows the option for saving my music in my sd.
2016-06-21 1:11:48 AM
145 Views
0 replies
0 likes

145 Views
0 replies
0 likes

No premium features at all and double charge on credit card. How can I get help?

I was trying to get premium9 mxp for 3 months.I entered my credit card info and got a message saying the charge couldn't be completed, after that I received an SMS from my bank telling me the charge was successful and then a 2nd message with another ...

albagerardo
Newbie
I was trying to get premium 9 mxp for 3 months. I entered my credit card info and got a message saying the charge couldn't be completed, after that I received an SMS from my bank telling me the cha...
2016-06-21 1:01:46 AM
188 Views
0 replies
0 likes

188 Views
0 replies
0 likes

Make the app more album-listening friendly.

So I reported the concept of making the app more album-friendly as an idea, and it was closed prematurely with the following response: ===================When you've started the song from an album you can always go back to that album by clicking: on ...

sc0ttius
Casual Listener
So I reported the concept of making the app more album-friendly as an idea, and it was closed prematurely with the following response: =================== When you've started the son...
2016-06-20 12:06:06 AM
405 Views
0 replies
3 likes
Albums
UI
UX

405 Views
0 replies
3 likes

Activities Mobile Phone

Hi There! I'm Italian, sorry for my English not so great.When I use Spotify on my Android, the others people can't see my activities: they can see them only when I listen spotify music on my computer! I use Spotify more on the mobile phone than on th...

Dorotea
Newbie
Hi There! I'm Italian, sorry for my English not so great. When I use Spotify on my Android, the others people can't see my activities: they can see them only when I listen spotify music on my comput...
2016-06-20 11:54:02 PM
196 Views
0 replies
0 likes

196 Views
0 replies
0 likes

Solved!! Unable to login to app or website on galaxy s6

Getting error 3. I get an error message claiming the Username or Password entered are incorrect. Im 100% sure I am entering the correct information. I am not entering in my email. Reinstalling was ineffective, as the problem persists for chrome as we...

rhettasdf
Newbie
Getting error 3. I get an error message claiming the Username or Password entered are incorrect. Im 100% sure I am entering the correct information. I am not entering in my email. Reinstalling was in...
2016-06-20 7:55:01 PM
2016-06-20 8:04:43 PM
Cassycollins
Newbie
360 Views
1 replies
0 likes

360 Views
1 replies
0 likes

Doesn't work back button in the widget 4x1

When I am using Spotify I can use the widget for pause, play and skip, but the back button does nothing. Spotify version: 5.5.0.653Android version 5.1 Regards,Cristián.

cmaluend
Music Fan
When I am using Spotify I can use the widget for pause, play and skip, but the back button does nothing. Spotify version: 5.5.0.653 Android version 5.1 Regards, Cristián.
2016-06-20 5:44:53 PM
264 Views
0 replies
0 likes

264 Views
0 replies
0 likes

Spotify account linked to a false Facebook account

Hello everybody,my Spotify account has been linked to a false Facebook account.How can I change my profile again? thank you

louski
Casual Listener
Hello everybody, my Spotify account has been linked to a false Facebook account. How can I change my profile again? thank you
2016-06-19 8:38:46 PM
2016-06-20 5:34:08 PM
Astame
Community Legend
351 Views
5 replies
0 likes

351 Views
5 replies
0 likes

Deletion

How do you delete individual songs or albums from the android device without deleting everything

btbold
Casual Listener
How do you delete individual songs or albums from the android device without deleting everything
2016-05-08 3:48:34 PM
2016-06-20 4:03:57 PM
user-removed
Not applicable
271 Views
3 replies
0 likes

271 Views
3 replies
0 likes

Carga de canciones al iniciar la app y reproducir

Cada vez que abro la app y reproduzco mis canciones, ésta empieza a cargarlas. Esto es molesto, ya que, demora entre 5 a 10 min. y la appa se queda pegada, ademas de no poder reproducir. Tengo un S5 con Android 6.

SOAP_VA
Casual Listener
Cada vez que abro la app y reproduzco mis canciones, ésta empieza a cargarlas. Esto es molesto, ya que, demora entre 5 a 10 min. y la appa se queda pegada, ademas de no poder reproducir. Ten...
2016-06-17 7:13:28 PM
2016-06-20 3:37:48 PM
SOAP_VA
Casual Listener
382 Views
2 replies
0 likes

382 Views
2 replies
0 likes

Duplicating files

Now is the second time that this error appears. When I restart my cellphone Spotify asks for the password. When I gives it, the app starts to download my musics all over again. And it doesn't erase the old files. So my library gets duplicated and I c...

aiaiporra
Newbie
Now is the second time that this error appears. When I restart my cellphone Spotify asks for the password. When I gives it, the app starts to download my musics all over again. And it doesn't erase t...
2016-06-20 3:24:39 PM
255 Views
0 replies
0 likes

255 Views
0 replies
0 likes

Spotify on my Android: Search - nothing happens. Why?

Spotify on my Android: Whenever I try to find an album, artist or song through the regular "Search" option nothing happens. Spotify just "tries" for like one minute (the circular indicator indicating it is doing something...) and then I get the messa...

DanSpotify
Newbie
Spotify on my Android: Whenever I try to find an album, artist or song through the regular "Search" option nothing happens. Spotify just "tries" for like one minute (the circular indicator indicating...
2016-06-20 2:38:06 PM
274 Views
0 replies
1 likes

274 Views
0 replies
1 likes

How to set up a place to store offline music (SD card, not internal memory)

Once again, Spotify decided to REMOVE all stored (offline) music, why? When i pressed 'download' on a playlist, Spotify in his 'very smart' way, decided that Internal memory is the best place (only 500MB free space), not a SD card (only 29GB free spa...

razorre
Music Fan
Once again, Spotify decided to REMOVE all stored (offline) music, why? When i pressed 'download' on a playlist, Spotify in his 'very smart' way, decided that Internal memory is the best plac...
2016-06-20 12:30:24 PM
223 Views
0 replies
0 likes

223 Views
0 replies
0 likes

Solved!! Since lollipop no multitasking / running in background possible anymore

Yeah, title says all. When I minimize Spotify or switch to any other app the playback stops. Funny fact :it doesn't stop immediately but usually after 1-10 seconds. When switching back to Spotify the song has to be started all over again. Nexus 5 Bui...

hoodvisions
Casual Listener
Yeah, title says all. When I minimize Spotify or switch to any other app the playback stops. Funny fact :it doesn't stop immediately but usually after 1-10 seconds. When switching back to Spotify the...
2014-12-17 7:04:42 PM
2016-06-20 4:07:19 AM
gr4vedigger
Newbie
1079 Views
4 replies
0 likes

1079 Views
4 replies
0 likes

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