Spotify only working if VPN is turned on

[C3rb3ru5]

Plan

Premium

Country

Germany

Device

ASUS ROG Phone 7

Operating System

Android 14 Build 34.1010.0820.76

My Question or Issue

So I got my hands on a ROG Phone and tried to use Spotify at work using Mobile Data. When I tried to play music, it wouldn't load at all, giving me the message "Something went wrong. Have another go?".

I tried a few things and as soon as I turned on CloudFlare 1.1.1.1 WARP it worked again.

But as soon as I turned it off, Spotify crapped itself again and refused to work.

I researched for over 4 hours, and tried any and all solution I found online but to no avail. 

I contacted Spotify Support and had an awesome support employee ( shoutout to Ame M! ), but not even Spotify Support could help with the issue.

Does anybody have the same problem or does Spotify just not like my phone?

EDIT: Got in touch with my ISP and the issue is not on their end. Contacted Spotify Support again and they had no idea how to fix my problem 😕

Still waiting for a solution to the problem, any help is appreciated!

[Amay]

Hey @C3rb3ru5, welcome to the Spotify Community!

Since you’ve tried a few troubleshooting steps already, here are a couple more suggestions that might help:

1. Switch Network: Could you try connecting to a Wi-Fi once and see if the problem persists?

2. Try Another Account: If possible, could you try logging into Spotify with a different account on your phone? This could help determine if the issue is tied to your account or the device itself.

3. Test on Different Devices: It might be useful to try using your current Spotify account on a different device, like another phone, the desktop app, or the web player. This can help pinpoint whether the issue is specific to your phone.

4. Clean Install: If you have not already tried clean-installing the Spotify app, here is a guide to help you with that.

Keep me posted.

[C3rb3ru5]

Already tried all steps listed above sadly.. Even received a test account by Spotify Support but it still didn't work 😕

[Susan_GP]

Hi there @C3rb3ru5,

Thanks for your reply.

We just one to clear up some things from our previous recommendations: 

• When you connect to WiFi and not mobile data, do you have the same issue?
• Are you able to use your account on different devices? Maybe another mobile or a computer?

Now, this seems device-related, taking into account all the details you've shared. In this case, we'd recommend performing a factory reset on the device to check if that resolves the situation. You can always make a backup of your info through Google. You can check more info in this article from the Asus webpage.

We'll be here!

[C3rb3ru5 · Accepted solution]

I solved it!

For anybody having the same trouble as me, here is what needs to be done:

Go to phone settings. Put "APN" into the search bar. Go into the APN that you are connected to. Scroll down to "APN Protocol" and change it from "IPv4" to "IPv4/IPv6".

No need to clear Spotify App Cache before using this method as it works even if not cleared.

Apparently, the standard APN Protocol in my case was IPv4 and Spotify needs both network types to work properly.

Thanks to all the people who tried to help me with my issue, it was greatly appreciated!