Spotify Community

marcus333 · ‎2016-05-07

I moved to Barcelona. I have spotify premium, but when I log in on my phone it says I need to upgrade to premium.

osornios · ‎2016-05-07

Normally this happens when a duplicate account exists, one with a spotify username / password and one with your facebook details.

Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username:

Username/ID:        xxxxxxx

Logout, and be sure to use it to login to your account. It's the one with the Premium features.

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Daniel · ‎2016-05-09

You may need to change your country settings; see the support guide linked below on how to do this:

https://support.spotify.com/article/How-can-I-change-my-country-setting/

Please use the search feature before posting a problem/bug/idea.
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