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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850186 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850186 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16770 Views
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  • 16770 Views
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can't play songs in my Playlist

Songs I had on my Playlist I can no longer play. Why?

  • Newbie
  • Songs I had on my Playlist I can no longer play. Why?
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  • 95 Views
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[Android] App crash on loading after I experienced a folder bug on webplayer

Hello, I've tried to order my playlist into folders in the webplayer.Due to a buggy drag'n'drop functionality the folders don't get displayed anymore and my spotify App on android crash on load.I'm currently using an Z3c with Android 5.1.1. Please mo...

  • Newbie
  • Hello,   I've tried to order my playlist into folders in the webplayer. Due to a buggy drag'n'drop functionality the folders don't get displayed anymore and my spotify App on android crash on...
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  • Crash
    folder
    Web Player
  • 188 Views
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Solved!! Struggling to get started

Hi all, I've signed up for a Premium account and am struggling to be able to listen offline - at least, I think that's my problem. I have an iPad and a Samsung Galaxy S5 mobile. I've downloaded a few albums via my iPad and want to be able to listen t...

  • Regular
  • Hi all,   I've signed up for a Premium account and am struggling to be able to listen offline - at least, I think that's my problem.   I have an iPad and a Samsung Galaxy S5 mobile. I'v...
  • confused50
  • Regular
  • 405 Views
  • 8 replies
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  • 405 Views
  • 8 replies
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Android and a laptop

I have a premium account on my android phone and I will have access to a laptop so i download spotify on the laptop and then I log in using my user name and password and then create a Playlist and add some music to it. How do i get the new Playlist a...

  • Casual Listener
  • I have a premium account on my android phone and I will have access to a laptop so i download spotify on the laptop and then I log in using my user name and password and then create a Playlist and ad...
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  • 103 Views
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Solved!! Discover Weekly is still missing

I'm here since about 4 Weeks and i still don't have that Discover Weekly Playlist. I listen to a LOT of music and i love that feature so please help me I also can't find it under the "Browse" -> "Discover" Section.

  • Casual Listener
  • I'm here since about 4 Weeks and i still don't have that Discover Weekly Playlist. I listen to a LOT of music and i love that feature so please help me 😄       I also can't find i...
  • Alexamorrigan
  • Casual Listener
  • 832 Views
  • 3 replies
  • 1 likes
  • 832 Views
  • 3 replies
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Spotify free not working on kindle fire hd

Spotify recently updated on my kindle fire and it is no longer working as spotify should on a tablet and is now treating it like a phone. Any ideas on a fix?

  • Casual Listener
  • Spotify recently updated on my kindle fire and it is no longer working as spotify should on a tablet and is now treating it like a phone. Any ideas on a fix?
  • 223 Views
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  • 223 Views
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Spotify closes automatically Android

Spotify closes automatically in my cell I connect it to Logcat Android Studio and I get this error: com.spotify.mobile.android.service.featureAbbaFlagModel cannot be stored in destination my phone is a Samsung Galaxy S5 Android Lollipop 5.0 from the ...

  • Casual Listener
  • Spotify closes automatically in my cell I connect it to Logcat Android Studio and I get this error: com.spotify.mobile.android.service.featureAbbaFlagModel cannot be stored in destination  ...
  • Dr4nzer
  • Casual Listener
  • 260 Views
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  • 260 Views
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Com.spotify.music image in gallery for Samsung s6 edge plus

About a week or two ago I started getting the spotify logo saved in my gallery under a folder com.spotify.music and I've deleted it and uninstalled/reinstalled spotify, but it keeps coming back. Anyone know what to do to get rid of this for good?

  • Casual Listener
  • About a week or two ago I started getting the spotify logo saved in my gallery under a folder com.spotify.music and I've deleted it and uninstalled/reinstalled spotify, but it keeps coming back. Anyo...
  • 370 Views
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  • 370 Views
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Airplay on android

spotify no se inicia, le doy a la aplicación y deja de funcionar, ya formatee el dispositivo a datos de fábrica pero nada, nose que hacer ya.. ayuda

  • Casual Listener
  • spotify no se inicia, le doy a la aplicación y deja de funcionar, ya formatee el dispositivo a datos de fábrica pero nada, nose que hacer ya.. ayuda
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  • 152 Views
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Lisa Hannigan' Sea sew vanished....

"You removed all the songs of this album" I didn't do anything but this -brilliant- album purely vanished into thin air... Question of copyright in her country??? A bad move??? I rsally need a explanation"....

  • Casual Listener
  • "You removed all the songs of this album" I didn't do anything but this -brilliant- album purely vanished into thin air... Question of copyright in her country??? A bad move??? I rsally need a explan...
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  • Premium
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App Fails to locate music after a reset

K, I have continuiously reported this time and time again, and you dumb little children, keep trying to say "its my hardware" or "its my SD card" I would like a phone number to a proper customer support, not some egocentric who refuses to help with t...

  • Roadie
  • K, I have continuiously reported this time and time again, and you dumb little children, keep trying to say "its my hardware" or "its my SD card" I would like a phone number to a proper customer supp...
  • Quentarus
  • Roadie
  • 333 Views
  • 1 replies
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  • fail
    Fix
    problem
  • 333 Views
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Can´t use my spotify when I am connected to wifi on my android

My spotify says that im offline when Im trying to use it in my mobile connected to wifi. When using mobile data it is working but as soon as I connect to wifi ,spotify stops working. There is nothing wrong with the wifi.

  • Newbie
  • My spotify says that im offline when Im trying to use it in my mobile connected to wifi. When using mobile data it is working but as soon as I connect to wifi ,spotify stops working. There is nothing...
  • 157 Views
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  • 157 Views
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Spotify doesn't work with android or windows, is there some kind of problem with my account?

I'm gonna use this template for this. Please try to understand my poor language skills... Brief description of the issue: I use spotify with my androidphone (sony xperia m2 aqua) and with my computer (win7). Now Spotify doesn't work with either one. ...

  • Newbie
  • I'm gonna use this template for this. Please try to understand my poor language skills...   Brief description of the issue:    I use spotify with my androidphone (sony xperia m2 aqu...
  • 182 Views
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  • 182 Views
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Spotify disregarding offline music

I got a playlist of about 3000 songs on my phone. this is about 30-40 GB in Extreme quality.About once every 2 weeks or sometimes once a week. my whole offline playlist appears undownloaded. But when i look at my storage still the 30-40GB is in use. ...

  • Casual Listener
  • I got a playlist of about 3000 songs on my phone. this is about 30-40 GB in Extreme quality. About once every 2 weeks or sometimes once a week. my whole offline playlist appears undownloaded. But wh...
  • TOM_VERLOOP
  • Casual Listener
  • 154 Views
  • 2 replies
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  • 154 Views
  • 2 replies
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Offline playlists on Android only downloading on cellular, not WiFi

Recently offline playlists are only downloading when WiFi is off, cellular data is on and "download over 3G" is enabled. Playing music on WiFi works but songs to download sit on "waiting to download" until I turn the WiFi off and the cellular takes o...

  • Newbie
  • Recently offline playlists are only downloading when WiFi is off, cellular data is on and "download over 3G" is enabled. Playing music on WiFi works but songs to download sit on "waiting to download"...
  • 97 Views
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  • 97 Views
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Solved!! Discovery tab missing since a week on all devices

My spotify devices stoped presenting the discovery tab. All of them! I need the discovery tab as it is the way I use most on spotify. Anything I can do to solve this?

  • Music Fan
  • My spotify devices stoped presenting the discovery tab. All of them!  I need the discovery tab as it is the way I use most on spotify.  Anything I can do to solve this? 
  • Alexamorrigan
  • Casual Listener
  • 3280 Views
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  • 3280 Views
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problems with songs playing

While playing a song on my playlist summer songs fade out doesn't happen all the songs but quite a few of them is there a way to correct this

  • Casual Listener
  • While playing a song on my playlist summer songs fade out doesn't happen all the songs but quite a few of them is there a way to correct this
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  • 90 Views
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Can't Connect Spotify to Facebook

Your password reset link is not valid, or already used.Trying to reset my password so I can connect Spotify & Facebook, and aboveviscthe message I get.Karin A Johnson 213-840-9974

  • Newbie
  • Your password reset link is not valid, or already used. Trying to reset my password so I can connect Spotify & Facebook, and aboveviscthe message I get. Karin A Johnson 213-840-9974
  • 143 Views
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  • 143 Views
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My phone appears as two devices and offline won't work

My Spotify used to work perfectly fine on my Samsung Galaxy S4 mini as well as my girlfriends galaxy s6 and i was very happy with the service however ever since resetting my phone my downloaded music cuts out when im not connected to the internet des...

  • Casual Listener
  • My Spotify used to work perfectly fine on my Samsung Galaxy S4 mini as well as my girlfriends galaxy s6 and i was very happy with the service however ever since resetting my phone my downlo...
  • kbrooksc
  • Community Legend
  • 658 Views
  • 5 replies
  • 0 likes
  • 658 Views
  • 5 replies
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Bluetooth controls

all controls on my Bluetooth headset worked fine on my Huawei for about a month then last week the pause/skip function stopped (volume Ok). Headset controls work on other phone apps also on Spotify on other phones...so it's not the headset. Have rein...

  • Music Fan
  • all controls on my Bluetooth headset worked fine on my Huawei for about a month then last week the pause/skip function stopped (volume Ok). Headset controls work on other phone apps also on Spotify o...
  • patdriessen
  • Music Fan
  • 255 Views
  • 4 replies
  • 0 likes
  • 255 Views
  • 4 replies
  • 0 likes