Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Does anyone know if there is anything i can do to improve the performance of the Spotify android app? I am really enjoying my subscription to Spotify premium, it has reignited my love for discovering new music! However, I am seriously considering cha...
Does anyone know if there is anything i can do to improve the performance of the Spotify android app? I am really enjoying my subscription to Spotify premium, it has reignited my love for di...
Music Fan
1293 Views
6 replies
0 likes
This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them. Nexus 6 / Android V6 / Spotify 4.2.0.739 Seeing various problems with the app recently. My colleague at work who also uses spoti...
This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them. Nexus 6 / Android V6 / Spotify 4.2.0.739 Seeing various pro...
Newbie
673 Views
2 replies
1 likes
On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 except there are a few buzzes. It is almost like an audib...
On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 e...
Casual Listener
906 Views
4 replies
0 likes
Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of each track. I don't usually have crossfade turned o...
Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of ...
Regular
3360 Views
10 replies
3 likes
I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connection' and my wi-fi is fine. Someone help? Thanks
I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connect...
Casual Listener
520 Views
4 replies
0 likes
removes downloads of some songs, but, the space in the card memory remains the same, help me.
removes downloads of some songs, but, the space in the card memory remains the same, help me.
Spotify Star
1031 Views
1 replies
0 likes
Hi, I've been using premium for quite a few months on my phone but as of last night, the system asked me to login again. Now I can't get pass the login. on the first login screen it asked for my facebook credentials. I provide that and then it asks a...
Hi, I've been using premium for quite a few months on my phone but as of last night, the system asked me to login again. Now I can't get pass the login. on the first login screen it...
Casual Listener
27379 Views
84 replies
0 likes
Since round about three days i cant login into my premium account anymore.It doesnt matter if i try with my facebook account or with my spotifiy username + password.It loads for a very long time telling me that the "Login is in Process", but nothing ...
Since round about three days i cant login into my premium account anymore. It doesnt matter if i try with my facebook account or with my spotifiy username + password. It loads for a very long ...
Regular
1128 Views
5 replies
0 likes
Hi all,I have a few samsung r series speakers that work fine with other apps and media on my device, however I cannot get Spotify to connect to the speakers. Spotify seems my speakers and if I group the. Together it sees them, however it does not con...
Hi all, I have a few samsung r series speakers that work fine with other apps and media on my device, however I cannot get Spotify to connect to the speakers. Spotify seems my speakers and if I gr...
870 Views
0 replies
0 likes
I have a Nexus 6P, not rooted running latest OTA and whenever I listen to music on my PC at home/work/where ever my phone stays awake. So after a normal work day listening to Spotify, not using my phone at all, I'm still down to 50% battery. Using my...
I have a Nexus 6P, not rooted running latest OTA and whenever I listen to music on my PC at home/work/where ever my phone stays awake. So after a normal work day listening to Spotify, n...
562 Views
0 replies
1 likes
I tried to start spotify in my car through an AUX cable to my phone like I have been doing for the last month or so, but suddenly nothing will play it keeps saying "Get premium now to play ad free music everywhere" has it changed that were not allowe...
I tried to start spotify in my car through an AUX cable to my phone like I have been doing for the last month or so, but suddenly nothing will play it keeps saying "Get premium now to play ad free mu...
Spotify Star
9169 Views
4 replies
0 likes
I use Spotify (Premium) every day. Settings:Offline mode deactivatedDownload using cellular: offThat should mean that Spotify downloads tracks only on WiFi, which seems to be te case.When I consult my Data usage per app (Android 6 on Nexus 5), I see ...
I use Spotify (Premium) every day. Settings: Offline mode deactivated Download using cellular: off That should mean that Spotify downloads tracks only on WiFi, which seems to be te case. W...
Casual Listener
1378 Views
6 replies
0 likes
I've gone to pay for my spotify account, I put 15 pounds on my phone to 'pay by phone' and it doesnt allow me to do it as its already registered. How can I disable the account it linked to or how can I switch my money to a different payment option to...
I've gone to pay for my spotify account, I put 15 pounds on my phone to 'pay by phone' and it doesnt allow me to do it as its already registered. How can I disable the account it linked to or how can...
Community Legend
318 Views
1 replies
0 likes
I am using Z30 using OS 10.3.2.2474.I downloaded Spotify from Amazon, have a Premium account and able to download music for off-line listening. However, instead of just downloading the files to the external micro SD card, it is also saving files to t...
I am using Z30 using OS 10.3.2.2474. I downloaded Spotify from Amazon, have a Premium account and able to download music for off-line listening. However, instead of just downloading the files to t...
254 Views
0 replies
0 likes
This problem is driving me crazy. Any help would be much appreciated. Spotify works fine on my computer and has always worked on my other mobile devices. I have a Premium subscription, and records of the money being taken out of my account consistent...
This problem is driving me crazy. Any help would be much appreciated. Spotify works fine on my computer and has always worked on my other mobile devices. I have a Premium subscri...
Casual Listener
297 Views
1 replies
0 likes
Hi, I'm currently using a Samsung Galaxy S7 with a 16GB memory card in it. There's still about 9GB left in it, so I changes the storage settings. I waited for it to load. Afterwhich it prompted me with something like, my files can't be transferred as...
Hi, I'm currently using a Samsung Galaxy S7 with a 16GB memory card in it. There's still about 9GB left in it, so I changes the storage settings. I waited for it to load. Afterwhich it prompted me wi...
Community Legend
344 Views
1 replies
0 likes
I love Spotify for its content, but the user interfaces on all paltforms flat out SUCKS! Some of the things that really tick me off is 1) The "Shuffle Play" plays many of the same songs over and over, and some songs never! I know this is a long stand...
I love Spotify for its content, but the user interfaces on all paltforms flat out SUCKS! Some of the things that really tick me off is 1) The "Shuffle Play" plays many of the s...
247 Views
0 replies
0 likes
Hi, I bought the new Huawei P9 and I own a BMW-Mini.Mini has a APP called MINI CONNECTED here we can run APPS and controll them on the vehicle dashboard.All the APPS run well with the exception of SPOTIFY.It's listed on the APPS IN VEHICLE ( in the t...
Hi, I bought the new Huawei P9 and I own a BMW-Mini. Mini has a APP called MINI CONNECTED here we can run APPS and controll them on the vehicle dashboard. All the APPS run well with the ex...
832 Views
0 replies
0 likes
Hi, i use my phone with a aux cord to connect to the radio on car, but i cannot have the sound level on max i have to backup 2 points because it will stop playing the music, it only does that with cable.. On bluetooth or speaker don't have problems..
Hi, i use my phone with a aux cord to connect to the radio on car, but i cannot have the sound level on max i have to backup 2 points because it will stop playing the music, it only does that with ca...
Community Legend
294 Views
1 replies
0 likes
My Radio staion for lets say "Jowell and Randy" will play about 15,20 songs, then the station will stop playing music. I have closed the app, opened up again changed stations and still it would stop playing music after a little while or about what I ...
My Radio staion for lets say "Jowell and Randy" will play about 15,20 songs, then the station will stop playing music. I have closed the app, opened up again changed stations and still it would stop ...
Community Legend
576 Views
1 replies
0 likes
