Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30532 Views
  • 60 replies
  • 25 likes
  • 30532 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871602 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871602 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24998 Views
  • 3 replies
  • 0 likes
  • 24998 Views
  • 3 replies
  • 0 likes

just not working

Songs don't play offline, online plays one song then stops, worked perfectly fine until I updated.

  • Casual Listener
  • Songs don't play offline, online plays one song then stops, worked perfectly fine until I updated.
  • Daniel
  • Community Legend
  • 349 Views
  • 5 replies
  • 0 likes
  • 349 Views
  • 5 replies
  • 0 likes

ghost copies of modified local tracks

Hi. I have a playlist with some local files files in it. I have retagged and renamed most of the files. The changes are visible in the desktop client, but on my Android device there are duplicate entries for local tracks that have been modified. It s...

  • Regular
  • Hi. I have a playlist with some local files files in it. I have retagged and renamed most of the files. The changes are visible in the desktop client, but on my Android device there are duplicate ent...
  • Daniel
  • Community Legend
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

Can't hear facebook messenger notification sounds while using spotify, unlike all the others sounds

I can hear all app-in sounds, even facebook ones, but when i get a message on messenger the phone vibrates but i get no sound.i have sound on in the app, tried to switch between sounds, but didn't work eitherthis happens since the first time i used s...

  • Newbie
  • I can hear all app-in sounds, even facebook ones, but when i get a message on messenger the phone vibrates but i get no sound. i have sound on in the app, tried to switch between sounds, but didn't ...
  • Daniel
  • Community Legend
  • 4323 Views
  • 1 replies
  • 0 likes
  • 4323 Views
  • 1 replies
  • 0 likes

SD card memory decreased

Hello everybody I store my music into SD card, but when I delete couple songs from my playlist, memory of SD card didn't increased. Its showing the same amount of free space as it was before delete. My telephone is Sony Xperia Z3 compact. Does anybod...

  • Casual Listener
  • Hello everybody 🙂   I store my music into SD card, but when I delete couple songs from my playlist, memory of SD card didn't increased. Its showing the same amount of free space as it was bef...
  • Daniel
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Spotify is downloading music on internal storage instead of sdcard

Hi guys, I have a moto g3 8gb with an 128 sdcard formated as internal storage... But for one reason or another Spotify seams to refuse to use the sdcard for storing it's data (downloaded music), everything is on the internal storage and because of th...

  • Casual Listener
  • Hi guys, I have a moto g3 8gb with an 128 sdcard formated as internal storage... But for one reason or another Spotify seams to refuse to use the sdcard for storing it's data (downloaded music), ever...
  • Daniel
  • Community Legend
  • 426 Views
  • 3 replies
  • 0 likes
  • 426 Views
  • 3 replies
  • 0 likes

Artist's update notification on mobile device

Hi guys, I really like Spotify notification about followed artists update on desktop. Is there a way to get it on mobile device? No, I'm not talking about push, I talking about page where I can find all my updates about artists if I already seen push...

  • Visitor
  • Hi guys,   I really like Spotify notification about followed artists update on desktop. Is there a way to get it on mobile device? No, I'm not talking about push, I talking about page whe...
  • Daniel
  • Community Legend
  • 774 Views
  • 3 replies
  • 0 likes
  • Artists Favorites
    new release
    Notifications
  • 774 Views
  • 3 replies
  • 0 likes

Playlist wird ohne Tob abgespielt

Hallo!:)Ich habe aktuell den Probemonat von Spotify und ich bin an sich begeistert.Mich stört es aber tierisch, dass meine offline Playlist nur 2-3 Songs laut abspielt und dann hört man nichts mehr, das nächste Lied wird abgespielt, aber wie gesagt o...

  • Casual Listener
  • Hallo!:) Ich habe aktuell den Probemonat von Spotify und ich bin an sich begeistert. Mich stört es aber tierisch, dass meine offline Playlist nur 2-3 Songs laut abspielt und dann hört man nichts ...
  • Daniel
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Playlist gone

Went to play my song,no playlist to be found anywhere,logged in but there is no sign of them...They were not deleted so I don't know where they are..Used to turn on Spotify and there I could start getting songs,not now can anyone help

  • Casual Listener
  • Went to play my song,no playlist to be found anywhere,logged in but there is no sign of them...They were not deleted so I don't know where they are..Used to turn on Spotify and there I could start ge...
  • Daniel
  • Community Legend
  • 356 Views
  • 5 replies
  • 0 likes
  • 356 Views
  • 5 replies
  • 0 likes

cant update android app

Hey there ,I'm abroad for some time now , I don't have access to play store using my US google account.I used to always go to m.spotify.com and download the latest apk .but now , for some reason this is no longer working.is there another way to downl...

  • Regular
  • Hey there , I'm abroad for some time now , I don't have access to play store using my US google account. I used to always go to m.spotify.com and download the latest apk . but now , for some reaso...
  • Daniel
  • Community Legend
  • 966 Views
  • 11 replies
  • 0 likes
  • 966 Views
  • 11 replies
  • 0 likes

Wear app?

Hi guys.Is or will there be a android wear app for improved music control and features?ThanksDan

  • Visitor
  • Hi guys. Is or will there be a android wear app for improved music control and features? Thanks Dan
  • Daniel
  • Community Legend
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Offline playlist stops working

HI! First phone hold my offline playlist for 17 days untill it stoped working by just claiming that i can't play it offline.Second phone hold my offline playlist for 13 days same thing happened now, while on my PC it holded for 30 days like it should...

  • Casual Listener
  • HI!   First phone hold my offline playlist for 17 days untill it stoped working by just claiming that i can't play it offline. Second phone hold my offline playlist for 13 days same thing hap...
  • Daniel
  • Community Legend
  • 377 Views
  • 3 replies
  • 0 likes
  • 377 Views
  • 3 replies
  • 0 likes

Sony Xperia latest update crashes Spotify

Me and my wife both encountered the same problem as soon as upgraded Sony Xperia latest update. Error message said "No storage area found, check the device storage settings" Please help!

  • Casual Listener
  • Me and my wife both encountered the same problem as soon as upgraded Sony Xperia latest update. Error message said "No storage area found, check the device storage settings" Please help!
  • Daniel
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Android app won't open - can't detect storage online or offline

Hi all! Phone: Android Galaxy Note 6 My phone has this problem where it randomly forgets that my SD card exists and then corrupts it, so I never have my own music on-hand. Instead, I have Spotify, which is set up to play online (of course), as well a...

  • Newbie
  • Hi all! 😄   Phone: Android Galaxy Note 6   My phone has this problem where it randomly forgets that my SD card exists and then corrupts it, so I never have my own music on-hand. Instea...
  • Daniel
  • Community Legend
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

Spotify crashes in Android 5.0 as soon as it opens

Spotify crashes in Samsung Galaxy S5, 5.0 as soon as it opens, or does not open at all. I've already re-installed Spotify and restarted the system several times; already cleaned the cache.I have a Premium accountSpotify app version: 4.8.0.1004

  • Newbie
  •   Spotify crashes in Samsung Galaxy S5, 5.0 as soon as it opens, or does not open at all.   I've already re-installed Spotify and restarted the system several times; already cleaned the ...
  • Tepe
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Can't login to app (android)

I have a Samsung Galaxy Grand Prime and ever since I updated the app it won't let me log in. I tried creating a new account and it let me in but I logged and out and tried to log back in and now I having the exact same problem

  • Casual Listener
  • I have a Samsung Galaxy Grand Prime and ever since I updated the app it won't let me log in. I tried creating a new account and it let me in but I logged and out and tried to log back in and now I ha...
  • Daniel
  • Community Legend
  • 1155 Views
  • 3 replies
  • 0 likes
  • 1155 Views
  • 3 replies
  • 0 likes

Android Wear add to Library?

Hi all, is it possible from Android wear to be able to add tracks to my libary? If I'm listening to a station I offten want to add tracks I like but I need to get my phone out to do so!

  • Visitor
  • Hi all, is it possible from Android wear to be able to add tracks to my libary? If I'm listening to a station I offten want to add tracks I like but I need to get my phone out to do so!
  • 259 Views
  • 0 replies
  • 1 likes
  • 259 Views
  • 0 replies
  • 1 likes

Local Files not playable in playlist

I have a playlist with a local song on it not available on spotify but which I added to a playlist on the windows version of spotify then syncing it to my android phone. It now doesnt show up even though I have my local file for the song saved in the...

  • Newbie
  • I have a playlist with a local song on it not available on spotify but which I added to a playlist on the windows version of spotify then syncing it to my android phone. It now doesnt show up even th...
  • MadmanOnWheels
  • Roadie
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Ayuda con Playlist

hola buenas tardes , quisiera que me ayuden con lo siguiente: cree una playlist colaborativa con maigos ne los cuales todos aportamos musica. como funciona eso?... osea si ellos agregan lista , yo voy ap oder ver los temas? ,si hay temas que no quier...

  • Casual Listener
  •   hola buenas tardes , quisiera que me ayuden con lo siguiente:  cree una playlist colaborativa con maigos ne los cuales todos aportamos musica. como funciona eso?... osea si ellos agreg...
  • Bittencourt
  • Spotify Star
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Device not synchroning local Files

Before I read a few posts about the same problem but it just doesnt work. I have a Problem with the synchronization of my local music(Windows) to my Android device.I have tried it several times after deleting the app and all downloaded files on Andro...

  • Casual Listener
  • Before I read a few posts about the same problem but it just doesnt work.   I have a Problem with the synchronization of my local music(Windows) to my Android device. I have tried it several ...
  • scrptrx
  • Casual Listener
  • 505 Views
  • 8 replies
  • 0 likes
  • 505 Views
  • 8 replies
  • 0 likes

Konto aktualisieren

Hallo,Ich habe gelesen, dass man alle 30 Tage online gehen muss, damit man die heruntergeladenen Songs weiterhin offline anhören kann.Ist das richtig?Ich habe mein Premium-Abo am 8 März erstellt damit ich auf meiner Weltreise auf einer einsamen Insel...

  • Newbie
  • Hallo, Ich habe gelesen, dass man alle 30 Tage online gehen muss, damit man die heruntergeladenen Songs weiterhin offline anhören kann. Ist das richtig? Ich habe mein Premium-Abo am 8 März erstell...
  • Nico
  • Community Legend
  • 1340 Views
  • 1 replies
  • 0 likes
  • 1340 Views
  • 1 replies
  • 0 likes