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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

119620 Views

27 replies

4 likes

  • 119620 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

241597 Views

156 replies

11 likes

Android
autoplay
bluetooth
  • 241597 Views
  • 156 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

602669 Views

79 replies

3 likes

  • 602669 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

495368 Views

581 replies

42 likes

Account
Free
  • 495368 Views
  • 581 replies
  • 42 likes

Spotify Keeps Restarting my phone

Hi,Everytime i try to download a playlist on to my Samsung Galaxy S4 it gets to about 60-70% and it then crashes my phone causing it to restart.I tried deleting the cache and that didnt work, i also uninstalled and did a fresh install that didnt work...

Casual Listener

Hi, Everytime i try to download a playlist on to my Samsung Galaxy S4 it gets to about 60-70% and it then crashes my phone causing it to restart. I tried deleting the cache and that didnt work, i a...

vik-sun01

Regular

1505 Views

3 replies

0 likes

  • 1505 Views
  • 3 replies
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Premium not working on my cell!

I have a question, when I became a premium account purchaser, isn't my cell phone part of the combination?? I still can't do somethings that I thought was allowed when becoming an premium user.... Like being able to repeat songs, and playing the song...

Newbie

I have a question, when I became a premium account purchaser, isn't my cell phone part of the combination??  I still can't do somethings that I thought was allowed when becoming an premium user....

Bittencourt

Spotify Star

582 Views

1 replies

0 likes

  • 582 Views
  • 1 replies
  • 0 likes

Can't register Spotify Premium

It always says please blahblah to our support team.I used my globe phone number first and made sure i have load but it still says support team blahblah. Can someone help me out here pls

Newbie

It always says please blahblah to our support team. I used my globe phone number first and made sure i have load but it still says support team blahblah. Can someone help me out here pls

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Spotify Connect cannot find vizio tv app to control

I want to be able to use my android phone spotify app with the spotify connect and control my vizio tv spotify app. No devices are shown on android spotify connect. Is this possible? how do i get my tv connection selected? The tv is connected to home...

Newbie

I want to be able to use my android phone spotify app with the spotify connect and control my vizio tv spotify app.  No devices are shown on android spotify connect.  Is this possible?&nbsp...

kaijones

Newbie

10567 Views

8 replies

8 likes

  • 10567 Views
  • 8 replies
  • 8 likes

Leave beta

Hi I am looking for a way to leave the Android beta

Newbie

Hi I am looking for a way to leave the Android beta

868 Views

0 replies

1 likes

Beta
  • 868 Views
  • 0 replies
  • 1 likes

Logging in on another device

Hi there, I have logged in to spotify through facebook on my android device. I want to login on another device (Apple) without loggin in through facebook. How do I do this? I have tried getting an email sent from spotify to set a password to do this,...

Newbie

Hi there,   I have logged in to spotify through facebook on my android device. I want to login on another device (Apple) without loggin in through facebook. How do I do this?   I have t...

448 Views

0 replies

0 likes

  • 448 Views
  • 0 replies
  • 0 likes

download música to pc but not on smartphone?

Is there a way to download music to my desktop to listen it offline without syncronize it to muy phone? I have little free card space available. Thanks!

Newbie

Is there a way to download music to my desktop to listen it offline without syncronize it to muy phone? I have little free card space available. Thanks!

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

Facebook

How can you disconnect from your Facebook account without a desktop ? Is there an app or something I can use ?

Newbie

How can you disconnect from your Facebook account without a desktop ? Is there an app or something I can use ?

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes

Download ALL???

Just did a factory reset on my HTC One m8 and now I have to download my playlists again. Is there a way to download all? Currently, I have to download each playlist individually.....Over 500 of them!

Newbie

Just did a factory reset on my HTC One m8 and now I have to download my playlists again. Is there a way to download all? Currently, I have to download each playlist individually.....Over 500 of them!

Joe

Community Legend

628 Views

1 replies

0 likes

download playlist
  • 628 Views
  • 1 replies
  • 0 likes

Can't Purchase the Spotify Premium

Please help me I want to Purchase the Spotify Premium I have enough load Balance ro Purchase it but I can't buy it. Please reply Asap. To my email.: [email protected]

Newbie

Please help me I want to Purchase the Spotify Premium I have enough load Balance ro Purchase it but I can't buy it. Please reply Asap. To my email.: [email protected]

Hugodpr99

Newbie

688 Views

1 replies

0 likes

need help
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  • 1 replies
  • 0 likes

Downloaded playlists keep being deleted

I have a playlist downloaded on my phone with 200+ songs and every month or so they get deleted from my phone. I still have the option to stream it but my mobile data situation isn't the greatest. I've done the offline playlist troubleshooting but th...

Newbie

I have a playlist downloaded on my phone with 200+ songs and every month or so they get deleted from my phone. I still have the option to stream it but my mobile data situation isn't the greatest. I'...

Joe

Community Legend

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Pago en oxxo

Necesito ayuda, eh realizado mi pago con paypal y mi cuenta no cambia a premium, que puedo o debo hacer??

Newbie

Necesito ayuda, eh realizado mi pago con paypal y mi cuenta no cambia a premium, que puedo o debo hacer??

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Can't Download Playlists For Offline Use

I've read through pages upon pages of postings about this, but have yet to find a solution... I have spotify premium, and noticed that my android wasn't downloading the playlists I wanted to listen to offline. It would either not download at all, or ...

Casual Listener

I've read through pages upon pages of postings about this, but have yet to find a solution...   I have spotify premium, and noticed that my android wasn't downloading the playlists I wanted ...

danydan12

Newbie

4714 Views

11 replies

5 likes

  • 4714 Views
  • 11 replies
  • 5 likes

Downloading over cellular doesn't work but apparently it's my only option.

Spotify is telling me to go to settings to download the Playlist over cellular. So I flip that on and it still tells me the same thing...

Casual Listener

Spotify is telling me to go to settings to download the Playlist over cellular. So I flip that on and it still tells me the same thing...

Joe

Community Legend

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

android auto can't scroll backwards

in android auto, when I select a playlist, I can't go to the last track of the playlist - the last track button has been replaced by the shuffle button???

Newbie

in android auto, when I select a playlist, I can't go to the last track of the playlist - the last track button has been replaced by the shuffle button???

424 Views

0 replies

0 likes

  • 424 Views
  • 0 replies
  • 0 likes

Downloading over cellular doesn't work but apparently it's my only option.

Spotify is telling me to go to settings to download the Playlist over cellular. So I flip that on and it still tells me the same thing...

Casual Listener

Spotify is telling me to go to settings to download the Playlist over cellular. So I flip that on and it still tells me the same thing...

534 Views

0 replies

0 likes

  • 534 Views
  • 0 replies
  • 0 likes

premium and playlist gone!

Upgraded my phone and lost premium and playlist need help recovering and NOT getting it!!

Visitor

Upgraded my phone and lost premium and playlist need help recovering and NOT getting it!!

Joe

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Playlists

Ok..... so I just signed up for family premium and my wife and kids have their own accounts now. We've been members of Spotify pretty much since the beginning and have always shared the same account on Spotify premium. Is there a way to transfer ever...

Casual Listener

Ok..... so I just signed up for family premium and my wife and kids have their own accounts now. We've been members of Spotify pretty much since the beginning and have always shared the same account ...

user-removed

Not applicable

621 Views

1 replies

0 likes

  • 621 Views
  • 1 replies
  • 0 likes

Solved!! Android app won't leave ad

So I opened up the Android phone app and I was immediately brought to the screen that appears to play a video to skip ads. However, when I pressed play, it brought me to an pop-up for premium. When I denied the pop-up, it brought me to my playlist, b...

Visitor

So I opened up the Android phone app and I was immediately brought to the screen that appears to play a video to skip ads. However, when I pressed play, it brought me to an pop-up for premium. When I...

Bittencourt

Spotify Star

997 Views

1 replies

0 likes

  • 997 Views
  • 1 replies
  • 0 likes