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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5087 Views

0 replies

6 likes

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Available offline button in wrong place!

In the songs category there it shines with all its might,A button of immense power to send people off the light,With one wrong touch,The songs leave their faithful master without a hunch.And only at great costs, could they be reattached...Have the De...

Newbie

In the songs category there it shines with all its might, A button of immense power to send people off the light, With one wrong touch, The songs leave their faithful master without a hunch. And ...

Daniel

Community Legend

686 Views

1 replies

0 likes

angry
songs
thinking to quit
  • 686 Views
  • 1 replies
  • 0 likes

Song pauses

Every time I lock my phone the song either pauses in the middle of it, or will pause when the song ends. When I pull up the app after that the song starts automatically without pressing play. Have I turned on some certain setting? This has only begun...

Casual Listener

Every time I lock my phone the song either pauses in the middle of it, or will pause when the song ends. When I pull up the app after that the song starts automatically without pressing play. Have I ...

osornios

Spotify Star

689 Views

4 replies

0 likes

  • 689 Views
  • 4 replies
  • 0 likes

No sound

The music I select is not audible

Newbie

The music I select is not audible

Daniel

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Remembering the spot on spoken word

If at least some of the spoken word content is supposed to played in order then shouldn't their be an option to return to where you left off like a bookmark.

Music Fan

If at least some of the spoken word content is supposed to played in order then shouldn't their be an option to return to where you left off like a bookmark.

237 Views

0 replies

0 likes

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Sharing with a family member....

I just signed up for a premium family account with Spotify. My wife and I both had an account with another service and couldn't be happier that we switched to Spotify. It's really a great way to discover new music. My question is this: Is there an ea...

Regular

I just signed up for a premium family account with Spotify.  My wife and I both had an account with another service and couldn't be happier that we switched to Spotify.  It's really a great...

user-removed

Not applicable

1661 Views

20 replies

0 likes

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  • 20 replies
  • 0 likes

transferring spotify from a broken phone to a new one

Hello:My Samsung Galaxy 4 died and can't be resurrected no how, know way. So say the gods at Rogers. I have a new android, a Huawei, and would like to transfer my spotify account onto the new phone. I can't use my charger to get info from my Samsung,...

Newbie

Hello: My Samsung Galaxy 4 died and can't be resurrected no how, know way. So say the gods at Rogers.  I have a new android, a Huawei, and would like to transfer my spotify account onto the new...

Daniel

Community Legend

3023 Views

2 replies

0 likes

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  • 2 replies
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glicking when playing a song then won't play

I have a 30 free member ship and will start paying next month why when I'm at work and try to play it will play like three or four songs just fine then glitch and then not play I have to pulse it wait a 1/2 hour just to hear two or three more song to...

Newbie

I have a 30 free member ship and will start paying next month why when I'm at work and try to play it will play like three or four songs just fine then glitch and then not play I have to pulse it wai...

236 Views

0 replies

0 likes

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  • 0 replies
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New Font Circular rendering bugs

When opening the playing song detail, bold font’s hinting screws up (look at letter e) in the lower mini bar “Available devices” is cut off. Sony Xperia OS 4.3

Casual Listener

When opening the playing song detail, bold font’s hinting screws up (look at letter e)     in the lower mini bar “Available devices” is cut off.   Sony Xperia OS 4.3

605 Views

0 replies

0 likes

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david140

Hola como puedo eliminar esta cuenta para yo puedaemlasar mi face con otra cuenta q tengo dejo mi correo email address removed

Newbie

Hola como puedo eliminar esta cuenta para yo puedaemlasar mi face con otra cuenta q tengo dejo mi correo email address removed

Daniel

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
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Notifications

I have reinstalled my spotify. Taking away all the chosen notifications on my account, saved it and then changed it back to the way I had it. But I am still not getting any notifications. I dont see the point of following all these artists if i still...

Casual Listener

I have reinstalled my spotify. Taking away all the chosen notifications on my account, saved it and then changed it back to the way I had it. But I am still not getting any notifications. I dont see ...

Daniel

Community Legend

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

What happened to filter explicit option?

I recall an option to filter explicit music on both Android and PC but now I cannot find it. Did it get moved? How do I re-enable this mode?

Regular

I recall an option to filter explicit music on both Android and PC but now I cannot find it. Did it get moved? How do I re-enable this mode?

Daniel

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

after update lose my danwload musics

Hello guy's, all ways after i update Spotify on my phone he all ways lose it my danwload musics, the musics are there but i am using Internet again to ear them,not like before on offline mode ...anybody knows who i sure do to keep it possible offline...

Newbie

Hello guy's, all ways after i update Spotify on my phone he all ways lose it my danwload musics, the musics are there but i am using Internet again to ear them,not like before on offline mode ...anyb...

Lkmainer7

Newbie

509 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Solved!! Music won't play

I just upgraded to the new S7. Ever since I switched and logged on for the first time on the new phone, Spotify only plays one song at a time. After the song ends I have to unlock my phone and open the app again. Otherwise, its just silent. Is there ...

Casual Listener

I just upgraded to the new S7. Ever since I switched and logged on for the first time on the new phone, Spotify only plays one song at a time. After the song ends I have to unlock my phone and open t...

Lauraaldarondo

Casual Listener

501 Views

2 replies

0 likes

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Volume down when on Bluetooth Device

Good morning. When I am using my Bluetooth device to listen to Spotify I can't get any sound. I have tried turning the sound up in the Spotify device but it won't let me. It stays toggled at the lowest point. It is not my Bluetooth as I have checked ...

Newbie

Good morning. When I am using my Bluetooth device to listen to Spotify I can't get any sound. I have tried turning the sound up in the Spotify device but it won't let me. It stays toggled at the lowe...

Daniel

Community Legend

289 Views

1 replies

0 likes

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  • 1 replies
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Set device Password

Hi! I always login in my android device with Facebbok but y wath to close my facebook account, y try to set device password but the mail never arrives to me.

Newbie

Hi!   I always login in my android device with Facebbok but y wath to close my facebook account, y try to set device password but the mail never arrives to me.    

Daniel

Community Legend

269 Views

1 replies

0 likes

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  • 1 replies
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Solved!! "Storage area not found"

Got this problem yersterday, I've been trying to reinstall, delete cache but this isn't working, any tips?

Casual Listener

Got this problem yersterday, I've been trying to reinstall, delete cache but this isn't working, any tips? 

AllanLz

Casual Listener

501 Views

2 replies

0 likes

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  • 2 replies
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Shuffle on connect to other device

Hello,I've got some questions about the shuffle play when I control my actual song on my computer from my computer. I've got a big playlist (+500 songs) and i like to control the music from my phone. But the shuffle purposed by my phone when I choose...

Casual Listener

Hello, I've got some questions about the shuffle play when I control my actual song on my computer from my computer. I've got a big playlist (+500 songs) and i like to control the music from my phon...

311 Views

0 replies

0 likes

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THIS SONG IS NOT AVAILABLE.

I don't know what to do. Any suggestions? Reinstalled.

Casual Listener

I don't know what to do. Any suggestions? Reinstalled.

bambinoluciano

Casual Listener

1376 Views

4 replies

0 likes

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wont download offline

Hi I recently installed the new update for spotify on my android (Samsung Galaxy S5) and have encountered a download problem - songs show as downloaded but no actual music has synchronised through to device. And when I restart my device all 'download...

Casual Listener

    Hi I recently installed the new update for spotify on my android (Samsung Galaxy S5) and have encountered a download problem - songs show as downloaded but no actual music has synchro...

306 Views

0 replies

0 likes

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Android

Can somebody please help me before I throw my phone ! I can't seem to listen to music without being on WiFi . Which is annoying cause my phone works better off of WiFi . I'm not always near WiFi , I work all the time and I'm always out I'm rarely nea...

Casual Listener

Can somebody please help me before I throw my phone ! I can't seem to listen to music without being on WiFi . Which is annoying cause my phone works better off of WiFi . I'm not always near WiFi , I ...

jamiejich

Casual Listener

531 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes