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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27324 Views
  • 59 replies
  • 23 likes
  • 27324 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870182 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870182 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24691 Views
  • 3 replies
  • 0 likes
  • 24691 Views
  • 3 replies
  • 0 likes

No Spotify after Z5 Android 6.0 upgrade Spotify 4.8.1004

Today I got "automatically" updated to Android 6.0 on Sony Xperia Z5 (Android 6.0 > Core ver. 3.10.84-perf-g19d6d92 Buildnr.32.1.A.1.163) and PROBLEM = Spotify (ver.4.8.1004) ) DOES NOT START and leaves system message "No Storage Area Found-Check the...

  • Regular
  • Today I got "automatically" updated to Android 6.0 on Sony Xperia Z5 (Android 6.0 > Core ver. 3.10.84-perf-g19d6d92 Buildnr.32.1.A.1.163) and PROBLEM = Spotify (ver.4.8.1004) ) DOES NOT START and ...
  • torkp
  • Regular
  • 1178 Views
  • 11 replies
  • 0 likes
  • 1178 Views
  • 11 replies
  • 0 likes

All tracks greyed out

Hi, I recently redownloaded spotify on my android again and I went to listen to some music, I cannot access a single song, it only allows me to play songs if I use the shuffle play button but I cannot access any other songs on spotify? I got premium ...

  • Newbie
  • Hi,   I recently redownloaded spotify on my android again and I went to listen to some music, I cannot access a single song, it only allows me to play songs if I use the shuffle play button bu...
  • Daniel
  • Community Legend
  • 2880 Views
  • 2 replies
  • 0 likes
  • 2880 Views
  • 2 replies
  • 0 likes

Music stop playing

Helo everyone, first of all im apologize if my redaction isn´t to clear. My problem is that when i use my spotify in my OPPO N1 and Blackberry Z10 the music stop playin after two songs and i have to enter spotify to put play again , it's really annoy...

  • Newbie
  • Helo everyone, first of all im apologize if my redaction isn´t to clear.   My problem is that when i use my spotify in my OPPO N1 and Blackberry Z10 the music stop playin after two songs and i...
  • LovesToDance
  • Regular
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Solved!! Please help.....

Hi all So I have installed Spotify on my tablet - been with the service for long time, I love it! Usually premium but on free at the moment.... BUT.... I just keep getting the message that Spotify is not responding should I wait, close etc. There is ...

  • Music Fan
  • Hi all So I have installed Spotify on my tablet - been with the service for long time, I love it! Usually premium but on free at the moment.... BUT.... I just keep getting the message that Sp...
  • Daniel
  • Community Legend
  • 2027 Views
  • 14 replies
  • 0 likes
  • Account
  • 2027 Views
  • 14 replies
  • 0 likes

Solved!! Music quality

Hi, I recently noticed a downgrade in the music quality. Extreme quality is set on my settings but it's not even close to hifi music which previously I wasnt able to notice. The quality is bad I'd rather say.Is there anything I can do to remedy the p...

  • Newbie
  • Hi, I recently noticed a downgrade in the music quality. Extreme quality is set on my settings but it's not even close to hifi music which previously I wasnt able to notice. The quality is bad I'd ra...
  • Daniel
  • Community Legend
  • 661 Views
  • 1 replies
  • 0 likes
  • music quality
  • 661 Views
  • 1 replies
  • 0 likes

play local file

I have some mp3 on my android. How can i merge those file to spotify playlist hence i can play my own song and spoify sony?

  • Newbie
  • I have some mp3 on my android. How can i merge those file to spotify playlist hence i can play my own song and spoify sony?
  • Daniel
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Extremely slow startup.

Android Version 4.4.2, Spotify Version 4.8.0.1004. I think its trying to update all the playlists, I have a ton off them. Sometimes a startup takes a few minutes, even after rebooting. Kinda hard to fix when I'm driving. Tried switching to offline mo...

  • Roadie
  • Android Version 4.4.2, Spotify Version 4.8.0.1004.      I think its trying to update all the playlists, I have a ton off them.  Sometimes a startup takes a few minutes, even a...
  • Daniel
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Premium unlimited?

Hello.I'm new here and I will like to know if being a premium user you have unlimited download? or is there a limit to download?

  • Newbie
  • Hello. I'm new here and I will like to know if being a premium user you have unlimited download? or is there a limit to download?
  • Daniel
  • Community Legend
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

Available offline error!!!!

All my available offline downloads have been removed... THIS IS UNACCEPTABLE!!!! I spend massive amounts on data to ensure I can play these songs whenever I want... so I'm expected to just download them all again? Not happening, not on my dollar.

  • Newbie
  • All my available offline downloads have been removed... THIS IS UNACCEPTABLE!!!! I spend massive amounts on data to ensure I can play these songs whenever I want... so I'm expected to just download t...
  • Daniel
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Adds in premium

Hi, I would really like to know why i still have adds as premium user. I log off and back in as was sugested somewhere but it didnt help. Thanks for help.

  • Casual Listener
  • Hi,   I would really like to know why i still have adds as premium user. I log off and back in as was sugested somewhere but it didnt help.    Thanks for help.
  • saphirro
  • Casual Listener
  • 586 Views
  • 4 replies
  • 0 likes
  • 586 Views
  • 4 replies
  • 0 likes

Samsung S6 edge, music stops after about 10 minutes

Hey guys, I'm curious to know why my music stops about about 10 minutes of locking my phone. When it stops the option on the lock screen to resume or skip are also gone, it's like the app has shut down and needs me to re open it to let it know I'm st...

  • Casual Listener
  • Hey guys, I'm curious to know why my music stops about about 10 minutes of locking my phone. When it stops the option on the lock screen to resume or skip are also gone, it's like the app has shut do...
  • chabobie
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

crash during search "co.."

Hi all, just noticed this on my Samsung S6 Edge+, when using search I begin to type "co.." and the app crashes to the home screen (current song conintues to play). I've tested searching other combinations and everything works fine..except "CO"

  • Newbie
  • Hi all,    just noticed this on my Samsung S6 Edge+, when using search I begin to type "co.." and the app crashes to the home screen (current song conintues to play). I've tested searchin...
  • Daniel
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

0 songs.

This has probably been said before but the only ones I've seen haven't been so recent, so..I'm having an issue with my Spotify where it will not let me search for an artist, and all the artists in my music are listed with 0 songs. I have tried turnin...

  • Visitor
  • This has probably been said before but the only ones I've seen haven't been so recent, so.. I'm having an issue with my Spotify where it will not let me search for an artist, and all the artists i...
  • Daniel
  • Community Legend
  • 649 Views
  • 2 replies
  • 0 likes
  • artists
    Search
  • 649 Views
  • 2 replies
  • 0 likes

Oops something went wrong message

When I try and search on the android spotify app I keep getting an "oops something went wrong, try again" message. Tried logging out and back in, uninstalling the app and re-installing it, restarting my phone and my phone data connection. What else c...

  • Newbie
  • When I try and search on the android spotify app I keep getting an "oops something went wrong, try again" message. Tried logging out and back in, uninstalling the app and re-installing it, restarting...
  • Nico
  • Community Legend
  • 1095 Views
  • 1 replies
  • 0 likes
  • 1095 Views
  • 1 replies
  • 0 likes

Solved!! Search not working

When I search for something in the Android app, it is loading a long time and then I get "uuups, something went wrong" . Network connection via WLAN or mobile brings same error. Playback and sync works, so I can't be a network issue. Any ideas how to...

  • Music Fan
  • When I search for something in the Android app, it is loading a long time and then I get "uuups, something went wrong" . Network connection via WLAN or mobile brings same error. Playback and sync wor...
  • RichnMary
  • Newbie
  • 1228 Views
  • 3 replies
  • 0 likes
  • 1228 Views
  • 3 replies
  • 0 likes

2 second break at the end of every track with BT

I have been streaming Spotify music to my car stereo for about 9 months now, mostly without problems. Since the last update to 4.5.0.820 however, there is a break of about 2 seconds nearly at the end of every track. It's mostly during fade out of the...

  • Music Fan
  • I have been streaming Spotify music to my car stereo for about 9 months now, mostly without problems. Since the last update to 4.5.0.820 however, there is a break of about 2 seconds nearly at the end...
  • Rick_Blaine
  • Music Fan
  • 531 Views
  • 5 replies
  • 0 likes
  • 531 Views
  • 5 replies
  • 0 likes

Solved!! How do I browse "Shows"?

This is really confusing. I have only just found about the "Shows"-Feature about a week ago and when I opened it for the first time there was a list of different podcasts by different categories. I followed about 20 of them. When I open the "Shows"-f...

  • Music Fan
  • This is really confusing. I have only just found about the "Shows"-Feature about a week ago and when I opened it for the first time there was a list of different podcasts by different categories. I f...
  • JaywalkerHB
  • Music Fan
  • 720 Views
  • 6 replies
  • 0 likes
  • 720 Views
  • 6 replies
  • 0 likes

Samsung s6 equaliser stabiliy

Anyone have issues with s6 eq? I find it very frustrating, stability is not great. Why can't phone manufacturers implement a decent eq? I went to Samsung they said speak to Spotify...

  • Regular
  • Anyone have issues with s6 eq? I find it very frustrating, stability is not great. Why can't phone manufacturers implement a decent eq? I went to Samsung they said speak to Spotify...
  • Daniel
  • Community Legend
  • 441 Views
  • 4 replies
  • 0 likes
  • 441 Views
  • 4 replies
  • 0 likes

Solved!! Do downloaded songs still use bandwith?

If I want to listen to a song that I've downloaded, if I have internet access will it stream it or play the file off my phone? I dont want to use bandwith if I just want to listen to an album I've downloaded, nor do I want to put my phone on airplane...

  • Regular
  • If I want to listen to a song that I've downloaded, if I have internet access will it stream it or play the file off my phone? I dont want to use bandwith if I just want to listen to an album I've do...
  • Daniel
  • Community Legend
  • 13640 Views
  • 7 replies
  • 1 likes
  • 13640 Views
  • 7 replies
  • 1 likes

Spotify premium stops randomly

While listening to a playlist, Spotify stops playing the songs after 3-5 Songs. The time bar still runs but no sound is audible. Hitting the play button (pause/play) restarts the song as well as skipping forward/backwards. This occurs with various pl...

  • Casual Listener
  • While listening to a playlist, Spotify stops playing the songs after 3-5 Songs. The time bar still runs but no sound is audible. Hitting the play button (pause/play) restarts the song as well as skip...
  • psychofergo
  • Newbie
  • 479 Views
  • 4 replies
  • 0 likes
  • 479 Views
  • 4 replies
  • 0 likes