Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375648 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Tengo un problema con Spotify. Estoy lo más bien escuchando música y de repente se me desconecta. Lo hace prolongadamente. Algunen q me de una respuesta. Gracias
Tengo un problema con Spotify. Estoy lo más bien escuchando música y de repente se me desconecta. Lo hace prolongadamente. Algunen q me de una respuesta. Gracias
Community Legend
864 Views
1 replies
0 likes
The last few weeks spotify on my smartphone randomly stops playing whenever I've put on a downloaded playlist or album. The play/pause button however still shows the 'pause' button, like it does when playing a song, except the 'cursor' does not move ...
The last few weeks spotify on my smartphone randomly stops playing whenever I've put on a downloaded playlist or album. The play/pause button however still shows the 'pause' button, like it does when...
Community Legend
322 Views
1 replies
0 likes
Brief description of the issue: Spotify doesn't advance to next song in playlsitSteps to reproduce the issue: start playing song on Spotify. Shut screen off. Song should still play but will not advance to next somgWhat steps you’ve tried already:Trie...
Brief description of the issue: Spotify doesn't advance to next song in playlsit Steps to reproduce the issue: start playing song on Spotify. Shut screen off. Song should still play but will not adv...
Community Legend
326 Views
1 replies
0 likes
hello, sorry bad english im french. i have playlist on my android that I have Sync for play in "offline mode" . but of 79 music. I have 40 does not work !! the music is playing (the timer advence). But NO SOUND ! ps :i have already emptied the cache....
hello, sorry bad english im french. i have playlist on my android that I have Sync for play in "offline mode" . but of 79 music. I have 40 does not work...
263 Views
0 replies
0 likes
I've been using Spotify for almost a month now and everything has been going until a few days ago. I went to My Music tab and go to Songs, instead of displaying all songs that I have it just keeps on loading. I tried to wait for 5-10 minutes and noth...
I've been using Spotify for almost a month now and everything has been going until a few days ago. I went to My Music tab and go to Songs, instead of displaying all songs that I have it just keeps on...
783 Views
0 replies
0 likes
Good morning, I am on HTC One M8 running Android Version 6.0 As I said in the title, I was using my phone trying to make some space for a new app I wanted to download. It didn't work. However during the process, I noticed that my spotify app icon dis...
Good morning, I am on HTC One M8 running Android Version 6.0 As I said in the title, I was using my phone trying to make some space for a new app I wanted to download. I...
Community Legend
635 Views
4 replies
0 likes
Hi I have Spotify in a tablet with kitkat android. Today I open the app. Well the app only let me play Songs in shuffle mode when in a tablet you can play any song any moment. I tried install and desinstall twice but nothing. The problem is continue ...
Hi I have Spotify in a tablet with kitkat android. Today I open the app. Well the app only let me play Songs in shuffle mode when in a tablet you can play any song any moment. I t...
Community Legend
462 Views
1 replies
0 likes
So I've downloaded all my playlists. But when I click "my library" and go to "songs" it only lists like 5 songs. If I want to listen to anything else i have to go pick a playlist of mine that is on. I want to just shuffle all the songs I have at one ...
So I've downloaded all my playlists. But when I click "my library" and go to "songs" it only lists like 5 songs. If I want to listen to anything else i have to go pick a playlist of mine that is on. ...
Newbie
9241 Views
4 replies
1 likes
Being charged by vodaphone 11.99 a monthNot on premiumTried all spotify solutionsNo luckWho's issue to fix?
Being charged by vodaphone 11.99 a month Not on premium Tried all spotify solutions No luck Who's issue to fix?
Not applicable
581 Views
1 replies
0 likes
I have changed my password twice but I keep being the message that the password is wrong. I have this problem on my android as well as desktop. I even tried to create a new account, but that doesn't go thru. I get a message saying "form expired, relo...
I have changed my password twice but I keep being the message that the password is wrong. I have this problem on my android as well as desktop. I even tried to create a new account, but that doesn't ...
Not applicable
329 Views
1 replies
0 likes
Installed Spotify on my Kindle Fire HD 6 (4th Gen); latest update of Spotify and running Fire OS 5.1.2 Wireless connection is stable and working. Spotify opens but every song plays for less than a half second and stops. Keep pressing play it plays th...
Installed Spotify on my Kindle Fire HD 6 (4th Gen); latest update of Spotify and running Fire OS 5.1.2 Wireless connection is stable and working. Spotify opens but every song plays ...
Casual Listener
547 Views
1 replies
0 likes
Hi, I'm a new user of Spotify premium since a week and I installed the application on my desktop computer and Android phone.I'd love to use the offline streaming possibility on my phone, when I'm for example on the train, because I can't always strea...
Hi, I'm a new user of Spotify premium since a week and I installed the application on my desktop computer and Android phone. I'd love to use the offline streaming possibility on my phone, w...
Casual Listener
630 Views
3 replies
0 likes
Verizon HTC One M8 Android 4.4.4Spotify crashes after I open it, select a playlist ,shuffle play , and after the first song it just crashes, every time. I have tried reinstalling from play store which did nothing.
Verizon HTC One M8 Android 4.4.4 Spotify crashes after I open it, select a playlist ,shuffle play , and after the first song it just crashes, every time. I have tried reinstalling from play store wh...
Community Legend
1671 Views
3 replies
0 likes
Hey you guys, I do not have premium nor do I want to upgrade. Is there any way for me to not listen to the suggested songs? I'm using all my skips to just get back to my Playlist. Thanks in advance!
Hey you guys, I do not have premium nor do I want to upgrade. Is there any way for me to not listen to the suggested songs? I'm using all my skips to just get back to my Playlist. Thanks in advance!
Roadie
601 Views
2 replies
0 likes
I've had premium forever and never had a problem. I recently got an update for android as well as spotify and now all my offline downloaded music no longer has a green arrow and whenever I try to even shuffle through ANY playlists, it tells me the SO...
I've had premium forever and never had a problem. I recently got an update for android as well as spotify and now all my offline downloaded music no longer has a green arrow and whenever I try to eve...
Casual Listener
767 Views
2 replies
0 likes
i´M LISTENING TO MY MUSIC AND SUDDENLY IT TURNS OFF!! WHAT´S THE PROBLEM?? i HAVE A FAMILY ACCOUNT. THANKS!
i´M LISTENING TO MY MUSIC AND SUDDENLY IT TURNS OFF!! WHAT´S THE PROBLEM?? i HAVE A FAMILY ACCOUNT. THANKS!
Community Legend
445 Views
2 replies
0 likes
HOW DO WE CHANGE TO PLAYLIST ORDER? For example. I want toove song 8 to song 1 ?
HOW DO WE CHANGE TO PLAYLIST ORDER? For example. I want toove song 8 to song 1 ?
Community Legend
832 Views
5 replies
0 likes
Hi all. I have been searching for a solution for this problem for days. Recently, seemingly for no reason, my Spotify has stopped playing synced music. When I mark a playlist available for offline, it goes through the downloading process, the green s...
Hi all. I have been searching for a solution for this problem for days. Recently, seemingly for no reason, my Spotify has stopped playing synced music. When I mark a playlist availa...
Community Legend
873 Views
3 replies
2 likes
Community Legend
389 Views
1 replies
0 likes
Draining battery due to background continually running.
Draining battery due to background continually running.
Community Legend
831 Views
4 replies
0 likes
