Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6433 Views

0 replies

7 likes

  • 6433 Views
  • 0 replies
  • 7 likes

Set different download quality for different songs

Is there a way to say... set the download quality to extreme for a certain album, but also set the download quality to normal for my main playlist so it doesn't take up so much memory?

Newbie

Is there a way to say... set the download quality to extreme for a certain album, but also set the download quality to normal for my main playlist so it doesn't take up so much memory?

woodandrew90

Roadie

753 Views

1 replies

1 likes

  • 753 Views
  • 1 replies
  • 1 likes

Persistent notification tray player

Could you please make a persistent notification tray player? Potentially with a couple preset playlists so i can switch from a couple quick launch options?Thank you for your time.

Music Fan

Could you please make a persistent notification tray player? Potentially with a couple preset playlists so i can switch from a couple quick launch options? Thank you for your time.

677 Views

0 replies

2 likes

  • 677 Views
  • 0 replies
  • 2 likes

Songs keep starting and stopping in playlists online and offline

I have a Samsung S6 and I pay for the premium. I play songs from the playlists I've created and they are always starting and stopping every few seconds. They are all saved as offline playlists so should be able to play online as well as offline. Can ...

Casual Listener

I have a Samsung S6 and I pay for the premium. I play songs from the playlists I've created and they are always starting and stopping every few seconds. They are all saved as offline playlists so sho...

tugcepinar

Newbie

2067 Views

8 replies

0 likes

4G
Playback problem
Playlists
s6
Samsung
starting
stopping
  • 2067 Views
  • 8 replies
  • 0 likes

Why can my friend stream from his Android to my PS4

I was playing a game on my PS4, when all of a sudden, my friend started streaming from his Android phone to my PS4 Spotify account. We both have premium.My question is, how is this possible that he can stream onto my PS4 Spotify account from his Spot...

Casual Listener

I was playing a game on my PS4, when all of a sudden, my friend started streaming from his Android phone to my PS4 Spotify account. We both have premium. My question is, how is this possible that ...

kbrooksc

Community Legend

1062 Views

5 replies

0 likes

  • 1062 Views
  • 5 replies
  • 0 likes

SHUTS DOWN ANY TIME I TRY SEARCHING!

Spotify keeps shutting down anytime I try to search for more than one letter. Have Uninstalled and reinstalled a few times and same issue. Please help, not going to continue paying for premium on an app I can't even use!

Casual Listener

Spotify keeps shutting down anytime I try to search for more than one letter. Have Uninstalled and reinstalled a few times and same issue. Please help, not going to continue paying for premium on an ...

Jason1488

Casual Listener

445 Views

5 replies

0 likes

  • 445 Views
  • 5 replies
  • 0 likes

Shuffle all my playlists

I am trying to shuffle all my playlists for a party Saturday. Is there anyway to do that?

Newbie

I am trying to shuffle all my playlists for a party Saturday. Is there anyway to do that?

woodandrew90

Roadie

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Loads of problems with the Spotify app [freezing, not loading, pausing]

Hello there. Long time premium Spotify user here. Been having insane Android issues these past few months (I'd say roughly six months), including but not limited to: taking ages to load (all "pages" even downloaded playlists/albums etc)black screen o...

Casual Listener

Hello there.   Long time premium Spotify user here. Been having insane Android issues these past few months (I'd say roughly six months), including but not limited to:   taking ages to...

greenhats

Newbie

1172 Views

4 replies

2 likes

  • 1172 Views
  • 4 replies
  • 2 likes

no sound playing after few songs

premium user here. there's no sound playing after few songs. if you stop and play or click previous track the sound comes back. i have tried logging in and out, uninstall the app, reboot and even reset my phone just to get it working but no luck. has...

Casual Listener

premium user here. there's no sound playing after few songs. if you stop and play or click previous track the sound comes back. i have tried logging in and out, uninstall the app, reboot and even res...

Metamora

Regular

2112 Views

9 replies

0 likes

Premium
Security
  • 2112 Views
  • 9 replies
  • 0 likes

search function

Here is the problem:Everytime i type a random letter into the search of the spotify app under android and the second letter is an "o" or an "i" the whole app goes down. Same qith my computer but other letters.need some help please.I hate this bug som...

Newbie

Here is the problem: Everytime i type a random letter into the search of the spotify app under android and the second letter is an "o" or an "i" the whole app goes down. Same qith my computer but ot...

Jordi

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Saved/starred song and playlist are gone

I lapsed on my premium payment and now have none of my sawed music any help please!!!

Casual Listener

I lapsed on my premium payment and now have none of my sawed music any help please!!!

woodandrew90

Roadie

287 Views

2 replies

0 likes

  • 287 Views
  • 2 replies
  • 0 likes

Shuffle play

Even though I have paid for Premium, I cannot turn off the Shuffle Play on my Android smartphone.Please help.

Casual Listener

Even though I have paid for Premium, I cannot turn off the Shuffle Play on my Android smartphone. Please help.

Lindalenihan

Casual Listener

501 Views

2 replies

0 likes

  • 501 Views
  • 2 replies
  • 0 likes

Playing Song Issues

My spotify on android will not play songs one after the other. it will play a song, then indicate that it is playing the next song, but there will be no sound. I've tried uninstalling 4 times, i cleared the data twice, and at this point i don't know ...

Newbie

My spotify on android will not play songs one after the other. it will play a song, then indicate that it is playing the next song, but there will be no sound. I've tried uninstalling 4 times, i clea...

Bittencourt

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Can not play on mobile device

I am using LG g2 with android 4.4.2 ver.I can not play music on my phone. I press play but it doesnt work.I can play on computer and spotify can be controlled it by my phone(play,stop,back...) when computer is playing music.I have tried uninstall app...

Newbie

I am using LG g2 with android 4.4.2 ver. I can not play music on my phone. I press play but it doesnt work. I can play on computer and spotify can be controlled it by my phone(play,stop,back...) wh...

OviiiOne

Community Legend

396 Views

2 replies

0 likes

Other
  • 396 Views
  • 2 replies
  • 0 likes

playlists don't play continuously

I have premium and playlists won't play continuously. They stop between each track on any settings. I've logged out and in many times and once it started working and stopped again. I've deleted and resaved the app, downloaded the music, everything. I...

Casual Listener

I have premium and playlists won't play continuously. They stop between each track on any settings. I've logged out and in many times and once it started working and stopped again. I've deleted and r...

amansheffer

Casual Listener

554 Views

2 replies

0 likes

  • 554 Views
  • 2 replies
  • 0 likes

Wakeify - Android Spotify Alarm Version 2.1

Hello. I have released version 2.1 of Wakeify. It's an Android app that allows you to wake up to Spotify tracks. You can download it here for free: https://play.google.com/store/apps/details?id=com.matthewmitchell.wakeify The app uses the Spotify app...

Roadie

Hello.   I have released version 2.1 of Wakeify. It's an Android app that allows you to wake up to Spotify tracks. You can download it here for free: https://play.google.com/store/apps/de...

Duskfeline

Music Fan

4592 Views

4 replies

1 likes

  • 4592 Views
  • 4 replies
  • 1 likes

App shows Get Premium ads even though I'm a premium user

Since updating to the latest Android client (4.6.0.772), I get a pop-up asking me to Get Premium, showing the benefits of membership. However, my account overview (https://www.spotify.com/us/account/overview/) shows that I'm already a Premium member....

Regular

Since updating to the latest Android client (4.6.0.772), I get a pop-up asking me to Get Premium, showing the benefits of membership.  However, my account overview (https://www.spotify.com/us/ac...

monstertrucker

Regular

1207 Views

2 replies

1 likes

Premium
  • 1207 Views
  • 2 replies
  • 1 likes

Wear app?

Hi guys.Is or will there be a android wear app for improved music control and features?ThanksDan

Visitor

Hi guys. Is or will there be a android wear app for improved music control and features? Thanks Dan

Daniel

Community Legend

317 Views

2 replies

0 likes

  • 317 Views
  • 2 replies
  • 0 likes

Updated 14th feb - Now spotify won't open - android

Couldn't locate the browse function so thought i'd update the app. Android phone: Samsung S5. I've restarted, cleared cache, uninstalled, reinstalled but the app won't open. I have 7gb free. Premium account through vodafone. Anyone else having this p...

Newbie

Couldn't locate the browse function so thought i'd update the app. Android phone: Samsung S5. I've restarted, cleared cache, uninstalled, reinstalled but the app won't open. I have 7gb free. Premium ...

465 Views

0 replies

0 likes

Update
wont load
  • 465 Views
  • 0 replies
  • 0 likes

Guardar la música descargada en memoria Sd

Hola:No me es posible guardar la música descargada de Spotify en la tarjeta SD.Teléfono BQ Aquaris E6, Android Kit-Kat.Ya he hecho:Rootear teléfono, instalear sd fix, poner en teléfono disco de escritura predeterminada: SD.He seguido indicaciones de ...

Newbie

Hola: No me es posible guardar la música descargada de Spotify en la tarjeta SD. Teléfono BQ Aquaris E6, Android Kit-Kat. Ya he hecho: Rootear teléfono, instalear sd fix, poner en teléfono disco ...

421 Views

0 replies

0 likes

  • 421 Views
  • 0 replies
  • 0 likes

Spotify account does not work on phone (neither Android nor iPhone)

Hi everybody, I recently installed Spotify Free on my Macbook and now also wanted to use it on my Android Phone (Samsung Galaxy S 5 Mini). However, although I can Log In my account and see my playlists, if I press the "Shuffle" button nothing happens...

Newbie

Hi everybody,   I recently installed Spotify Free on my Macbook and now also wanted to use it on my Android Phone (Samsung Galaxy S 5 Mini). However, although I can Log In my account and see m...

Nico

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes