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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397837 Views

547 replies

35 likes

Account
Free
  • 397837 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8522 Views

0 replies

7 likes

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  • 7 likes

some offline songs in playlist aren't played

Hi all, I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my internet off or set offline mode some songs cannot be played...

Regular

Hi all,   I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my ...

283 Views

0 replies

0 likes

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Solved!! Premium feature (Offline)

Hello. If I make a song available offline, will it be available on one device or will it be available on every device where I have Spotify?

Regular

Hello. If I make a song available offline, will it be available on one device or will it be available on every device where I have Spotify?

Joe

Community Legend

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Spotify for android logs off automatically > offline music is gone

Spotify for Android keeps logging off automatically after some time (it's very different, sometime it lasts longer than the other).The problem is when I log in again all my offline files aren't available anymore and I have to download them again.Andr...

Newbie

Spotify for Android keeps logging off automatically after some time (it's very different, sometime it lasts longer than the other). The problem is when I log in again all my offline files aren't ava...

346 Views

0 replies

1 likes

  • 346 Views
  • 0 replies
  • 1 likes

Songs not previously downloaded won't download

Songs that I've previously downloaded will download but new ones won't for example cold chilling collective.

Casual Listener

Songs that I've previously downloaded will download but new ones won't for example cold chilling collective.

Vickydymphna

Casual Listener

610 Views

2 replies

0 likes

Downloading on samsung S6
  • 610 Views
  • 2 replies
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Solved!! Disconnect a laptop device from account

Hi, I spent a couple of days with a friend and used my Spotify account to share on his laptop while i was there.I can't seem to disconnect his account now, so every time he plays music its starting on my android device as well.I also received a messa...

Newbie

Hi,   I spent a couple of days with a friend and used my Spotify account to share on his laptop while i was there. I can't seem to disconnect his account now, so every time he plays music its...

user-removed

Not applicable

566 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Android N beta, casting to chromecast doesnt work

With the upgrade to Android N, casting Spotify to my Chromecast(2nd gen) doesn't connect. When I try to cast music, the Spotify logo shows on the TV, but the app just says "connecting" until it eventually times out.

Casual Listener

With the upgrade to Android N, casting Spotify to my Chromecast(2nd gen) doesn't connect. When I try to cast music, the Spotify logo shows on the TV, but the app just says "connecting" until it event...

user-removed

Not applicable

704 Views

2 replies

0 likes

  • 704 Views
  • 2 replies
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Solved!! Displays song titles that arent on Spotify?

So you know how the song title is briefly displayed at the top of your phone screen after one song ends and another begins? I've noticed on multiple occasions it will display a song title that is not available on spotify at all. The first time I thou...

Casual Listener

So you know how the song title is briefly displayed at the top of your phone screen after one song ends and another begins? I've noticed on multiple occasions it will display a song title that is not...

Bittencourt

Spotify Star

1654 Views

5 replies

0 likes

Android
missing songs
title bar
  • 1654 Views
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Solved!! question about offline playlist on my phone...having to re download

I'm soon going to be going on a trip and have made a great playlist of about 500 songs. I had the playlist downloaded to my phone so I could listen to it offline at work. When scrolling I acccidently tapped the offline sync tab and I lost the playlis...

Regular

I'm soon going to be going on a trip and have made a great playlist of about 500 songs. I had the playlist downloaded to my phone so I could listen to it offline at work. When scrolling I acccid...

driveflanger

Community Legend

673 Views

1 replies

0 likes

  • 673 Views
  • 1 replies
  • 0 likes

Music stops out of nowhere!

Guys. Whenever I'm playing any playlist on spotify, after like 2 songs, it just stops. And then I have to turn the mobile on again get in the app and it will automatically start again. Anyone having anyhing alike?

Casual Listener

Guys. Whenever I'm playing any playlist on spotify, after like 2 songs, it just stops. And then I have to turn the mobile on again get in the app and it will automatically start again. Anyone having ...

Gpwolter

Casual Listener

862 Views

2 replies

0 likes

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  • 2 replies
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Samsung note 3 otg to DAC

I recently upgraded my note3 to lollipop and Spotify stopped playing through my external DAC. Before the upgrade it played fine. My other apps works fine with my dacs. Any idea what's going on?

Casual Listener

I recently upgraded my note3 to lollipop and Spotify stopped playing through my external DAC. Before the upgrade it played fine. My other apps works fine with my dacs. Any idea what's going on?

ZorkII

Roadie

2000 Views

3 replies

0 likes

  • 2000 Views
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Download problems

I recently opened spotify and recieved the message "You've reached you device download limit, all the downloaded music will be removed from this device." This bothered me because I only use 1 device for spotify; my mobile phone. I ended up deleting s...

Visitor

I recently opened spotify and recieved the message "You've reached you device download limit, all the downloaded music will be removed from this device." This bothered me because I only use 1 device ...

Joe

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Solved!! 1 euro 3 months error

I just payed for the 1 euro 3 months premium discount but after I payed, it started loading for like 10 minutes and then nothing happened. I tried downloadING the app over and login and out. Nothing happens. Anybody can help?

Casual Listener

I just payed for the 1 euro 3 months premium discount but after I payed, it started loading for like 10 minutes and then nothing happened. I tried downloadING the app over and login and out. Nothing ...

Cillencio

Casual Listener

675 Views

3 replies

0 likes

  • 675 Views
  • 3 replies
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[ANDROIDTV] TV app stucks at boot screen

The new Spotify for Android TV app stucks at boot screen on my Nvidia Shield TV device with 3.1 firmware. (Android 6.0) many users have the same problem: The app is starting with the Spotify logo and the three jumping dots and that's it. Btw we can s...

Newbie

The new Spotify for Android TV app stucks at boot screen on my Nvidia Shield TV device with 3.1 firmware. (Android 6.0) many users have the same problem: The app is starting with the Spotify log...

407 Views

0 replies

1 likes

  • 407 Views
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Solved!! Hardwell - United We Are Song crash spotify app

Hello guys. i listen the song United We Are and in the 30 secs aprox. the spotify app crash. I using Spotify in Android 6.0 version in my Galaxy S7.

Casual Listener

Hello guys. i listen the song United We Are and in the 30 secs aprox. the spotify app crash. I using Spotify in Android 6.0 version in my Galaxy S7.

Stramp81

Casual Listener

754 Views

5 replies

0 likes

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Premium - doesn't work offline on my Android

Hi, I have premium, but on my Androit Spotify doesn't work when I have no internet connection. What should I do? I have already reinstall it. Thank you

Newbie

Hi, I have premium, but on my Androit Spotify doesn't work when I have no internet connection. What should I do? I have already reinstall it.  Thank you 🙂

Joe

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
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Download

I recently changed all my music to the highest Quality from the lowest.when I download all my music it will eventually uncle download it.then I have to start over to download it all again.I listen to music offline all day and now I can't so it's eati...

Casual Listener

I recently changed all my music to the highest Quality from the lowest.when I download all my music it will eventually uncle download it.then I have to start over to download it all again.I listen to...

Joe

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium - only plays randomly

Hey folks how do I play my playlists on normal order, nor randomly?Yes, I'm premium, and my playlists only play randomly.

Newbie

Hey folks how do I play my playlists on normal order, nor randomly? Yes, I'm premium, and my playlists only play randomly.

Joe

Community Legend

1103 Views

1 replies

0 likes

  • 1103 Views
  • 1 replies
  • 0 likes

Music disappearing

I use Spotify on my phone - Nexus 6p and on my computer. I put all music that I save to download on my phone, however not on my computer. I notice my music keeps being deleted on my phone. I had my cellular data on, and didn't know all my music was d...

Casual Listener

I use Spotify on my phone - Nexus 6p and on my computer. I put all music that I save to download on my phone, however not on my computer. I notice my music keeps being deleted on my phone. I had my c...

Marplatense

Regular

703 Views

4 replies

0 likes

  • 703 Views
  • 4 replies
  • 0 likes

GS5 not showing local songs?

Very new to Spotify premium! On my galaxy s5, why don't any of the songs i already had stored (on SD card) show up in the library?

Casual Listener

Very new to Spotify premium! On my galaxy s5, why don't any of the songs i already had stored (on SD card) show up in the library? 

Daniel

Community Legend

521 Views

3 replies

0 likes

  • 521 Views
  • 3 replies
  • 0 likes