Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4805 Views

0 replies

6 likes

  • 4805 Views
  • 0 replies
  • 6 likes

Keeps undownloading songs and play lists

After spending 36 hours downloading 1000+ songs that were previously downloaded, it undownloaded all my saved songs. I will not spend another 36 hours redownloading for a third time. What's the fix?

Newbie

After spending 36 hours downloading 1000+ songs that were previously downloaded, it undownloaded all my saved songs. I will not spend another 36 hours redownloading for a third time. What's the fix?

ZorkII

Roadie

723 Views

1 replies

0 likes

  • 723 Views
  • 1 replies
  • 0 likes

Spotify Skipping Like Scratched CD

I have been using Spotify Premium for over a year now with no problems until recently. In the last week or so it has started skipping like a Scratched CD and I can't seem to fix it.I am playing from my phone (Sony Xperia Z3 Compact) and the issue sti...

Regular

I have been using Spotify Premium for over a year now with no problems until recently. In the last week or so it has started skipping like a Scratched CD and I can't seem to fix it. I am playing f...

Lanegan

Casual Listener

3365 Views

14 replies

0 likes

  • 3365 Views
  • 14 replies
  • 0 likes

Playlist gone

I have used spotify offline for about 2 months, i dont have wifi at home so i downloaded music at work, and i was happy with the results. Today i tried to download the more recent songs to my existing offline playlist, the music downloaded ok but aft...

Newbie

I have used spotify offline for about 2 months, i dont have wifi at home so i downloaded music at work, and i was happy with the results. Today i tried to download the more recent songs to my existin...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

How to Remove or Delete Radio Stations

Hi,I am French and first, I have to apologyze for my poor English language. I just bought a Marantz amplifier (SE 6010).I would like to register Spotify station and for this I nedd an URL from where music is streamed...How can I find it.Thks in advan...

Newbie

Hi, I am French and first, I have to apologyze for my poor English language.  I just bought a Marantz amplifier (SE 6010). I would like to register Spotify station and for this I nedd an URL ...

503 Views

0 replies

0 likes

  • 503 Views
  • 0 replies
  • 0 likes

Spotify and restrcited account

Helo, I have Samsung galaxy tab s 10.5 (SM-T800) on which i created a restricted account and give acces to this account to spotifyThe problem is when I launch the app with the restricted account I've got the message : "No storage found' ( 'Aucun espa...

Casual Listener

Helo,   I have Samsung galaxy tab s 10.5 (SM-T800) on which i created a restricted account and give acces to this account to spotify The problem is when I launch the app with the restricted a...

Zhamon

Casual Listener

772 Views

4 replies

0 likes

  • 772 Views
  • 4 replies
  • 0 likes

Can't use Spotify Connect from my computer if phone is asleep

This is kind of annoying. I am trying to use Spotify on my laptop (MacBook Pro OS X 10.10.2) to control the music playing from my Android (5.0.2 HTC One m8) phone but it doesn't seem to work if the device is locked. I can pause an already running son...

Newbie

This is kind of annoying. I am trying to use Spotify on my laptop (MacBook Pro OS X 10.10.2) to control the music playing from my Android (5.0.2 HTC One m8) phone but it doesn't seem to work if the d...

johanhaglund

Regular

1451 Views

1 replies

5 likes

Android 5.0.2
Connect
Desktop
  • 1451 Views
  • 1 replies
  • 5 likes

Spotify doesnt keep playing if app is not opened

When i am playing a song. The song stops half way and doesnt keep playing unless i open the app. If the app isnt opened and my phone is unlocked then the song will resume play. I am using on a samsung Note 5 withe the latest update. I have tried rebo...

Newbie

When i am playing a song. The song stops half way and doesnt keep playing unless i open the app. If the app isnt opened and my phone is unlocked then the song will resume play. I am using on a samsun...

Leonlai887

Regular

837 Views

5 replies

0 likes

  • 837 Views
  • 5 replies
  • 0 likes

Impossible de synchroniser meme en mode hors connexion

Bonjour, J'ai un très très gros problème, Spotify me dis de me connecter pour pouvoir synchroniser ma musique local et mes playlists alors que.. je suis DEJA connecter... De plus quand il s'agit de synchroniser une chanson de votre catalogue, là il n...

Newbie

Bonjour,   J'ai un très très gros problème,  Spotify me dis de me connecter pour pouvoir synchroniser ma musique local et mes playlists alors que.. je suis DEJA connecter...   De p...

maximeheuillet

Newbie

653 Views

1 replies

0 likes

  • 653 Views
  • 1 replies
  • 0 likes

Available offline button in wrong place!

In the songs category there it shines with all its might,A button of immense power to send people off the light,With one wrong touch,The songs leave their faithful master without a hunch.And only at great costs, could they be reattached...Have the De...

Newbie

In the songs category there it shines with all its might, A button of immense power to send people off the light, With one wrong touch, The songs leave their faithful master without a hunch. And ...

Daniel

Community Legend

685 Views

1 replies

0 likes

angry
songs
thinking to quit
  • 685 Views
  • 1 replies
  • 0 likes

Song pauses

Every time I lock my phone the song either pauses in the middle of it, or will pause when the song ends. When I pull up the app after that the song starts automatically without pressing play. Have I turned on some certain setting? This has only begun...

Casual Listener

Every time I lock my phone the song either pauses in the middle of it, or will pause when the song ends. When I pull up the app after that the song starts automatically without pressing play. Have I ...

osornios

Spotify Star

689 Views

4 replies

0 likes

  • 689 Views
  • 4 replies
  • 0 likes

No sound

The music I select is not audible

Newbie

The music I select is not audible

Daniel

Community Legend

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Remembering the spot on spoken word

If at least some of the spoken word content is supposed to played in order then shouldn't their be an option to return to where you left off like a bookmark.

Music Fan

If at least some of the spoken word content is supposed to played in order then shouldn't their be an option to return to where you left off like a bookmark.

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Sharing with a family member....

I just signed up for a premium family account with Spotify. My wife and I both had an account with another service and couldn't be happier that we switched to Spotify. It's really a great way to discover new music. My question is this: Is there an ea...

Regular

I just signed up for a premium family account with Spotify.  My wife and I both had an account with another service and couldn't be happier that we switched to Spotify.  It's really a great...

user-removed

Not applicable

1660 Views

20 replies

0 likes

  • 1660 Views
  • 20 replies
  • 0 likes

transferring spotify from a broken phone to a new one

Hello:My Samsung Galaxy 4 died and can't be resurrected no how, know way. So say the gods at Rogers. I have a new android, a Huawei, and would like to transfer my spotify account onto the new phone. I can't use my charger to get info from my Samsung,...

Newbie

Hello: My Samsung Galaxy 4 died and can't be resurrected no how, know way. So say the gods at Rogers.  I have a new android, a Huawei, and would like to transfer my spotify account onto the new...

Daniel

Community Legend

3021 Views

2 replies

0 likes

  • 3021 Views
  • 2 replies
  • 0 likes

glicking when playing a song then won't play

I have a 30 free member ship and will start paying next month why when I'm at work and try to play it will play like three or four songs just fine then glitch and then not play I have to pulse it wait a 1/2 hour just to hear two or three more song to...

Newbie

I have a 30 free member ship and will start paying next month why when I'm at work and try to play it will play like three or four songs just fine then glitch and then not play I have to pulse it wai...

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

New Font Circular rendering bugs

When opening the playing song detail, bold font’s hinting screws up (look at letter e) in the lower mini bar “Available devices” is cut off. Sony Xperia OS 4.3

Casual Listener

When opening the playing song detail, bold font’s hinting screws up (look at letter e)     in the lower mini bar “Available devices” is cut off.   Sony Xperia OS 4.3

603 Views

0 replies

0 likes

  • 603 Views
  • 0 replies
  • 0 likes

david140

Hola como puedo eliminar esta cuenta para yo puedaemlasar mi face con otra cuenta q tengo dejo mi correo email address removed

Newbie

Hola como puedo eliminar esta cuenta para yo puedaemlasar mi face con otra cuenta q tengo dejo mi correo email address removed

Daniel

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Notifications

I have reinstalled my spotify. Taking away all the chosen notifications on my account, saved it and then changed it back to the way I had it. But I am still not getting any notifications. I dont see the point of following all these artists if i still...

Casual Listener

I have reinstalled my spotify. Taking away all the chosen notifications on my account, saved it and then changed it back to the way I had it. But I am still not getting any notifications. I dont see ...

Daniel

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

What happened to filter explicit option?

I recall an option to filter explicit music on both Android and PC but now I cannot find it. Did it get moved? How do I re-enable this mode?

Regular

I recall an option to filter explicit music on both Android and PC but now I cannot find it. Did it get moved? How do I re-enable this mode?

Daniel

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

after update lose my danwload musics

Hello guy's, all ways after i update Spotify on my phone he all ways lose it my danwload musics, the musics are there but i am using Internet again to ear them,not like before on offline mode ...anybody knows who i sure do to keep it possible offline...

Newbie

Hello guy's, all ways after i update Spotify on my phone he all ways lose it my danwload musics, the musics are there but i am using Internet again to ear them,not like before on offline mode ...anyb...

Lkmainer7

Newbie

509 Views

1 replies

1 likes

  • 509 Views
  • 1 replies
  • 1 likes