Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843306 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843306 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14409 Views
  • 1 replies
  • 0 likes
  • 14409 Views
  • 1 replies
  • 0 likes

Handsfree do not work! changing songs on spotify using hansfree do not work!

after i updated spotify on my samsung alpha my handsfree do not work as it should, i can not change song from the steering wheel, it used to work just fine, but after a update it stopped working.i am using an ALPINE head unit, can not change songs us...

  • Newbie
  • after i updated spotify on my samsung alpha my handsfree do not work as it should, i can not change song from the steering wheel, it used to work just fine, but after a update it stopped working. i ...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Showing music information on car display

Hi there,When I play my spotify music by bluetooth connection in my car, it doesn't show any music information like tracktitle, artist and number. It only shows "streaming". The strange thing is that it does show the information when I connect with a...

  • Casual Listener
  • Hi there, When I play my spotify music by bluetooth connection in my car, it doesn't show any music information like tracktitle, artist and number. It only shows "streaming". The strange thing is ...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Can't access my spotify prenium on my mobile

I downloaded spotify premium on my laptop today with Paypal. I also signed into my mobile phone (Nokia Lumini 635), but it still seems to be on 'free' as t doesn't make any mention of premium or how to install it or anything. I want to listen to Spot...

  • Newbie
  • I downloaded spotify premium on my laptop today with Paypal. I also signed into my mobile phone (Nokia Lumini 635), but it still seems to be on 'free' as t doesn't make any mention of premium or...
  • user-removed
  • Not applicable
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Cannot connect to internet

I tried browsing for music but the message "No internet connection availble" appears at the bottom. I am connected to wifi on my phone and all my other apps work online perfectly so why doesn't this one? If anyone knows how to fix this, please reply....

  • Casual Listener
  • I tried browsing for music but the message "No internet connection availble" appears at the bottom.  I am connected to wifi on my phone and all my other apps work online perfectly so why doesn't...
  • ghostkey
  • Regular
  • 3030 Views
  • 17 replies
  • 0 likes
  • 3030 Views
  • 17 replies
  • 0 likes

Spotify shredded my SD Card

Brief description of the issue: Spotify destroyed my SD card. In attempt to have offline save to the SD card I did a fresh reinstall as others suggested. Upon reinstalling I queued up some offline downloads. Shortly after I received a notification "B...

  • Newbie
  • Brief description of the issue:   Spotify destroyed my SD card. In attempt to have offline save to the SD card I did a fresh reinstall as others suggested. Upon reinstalling I queued up some ...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Sony options

Hi,Would it be possible to move the three dots of song options a bit to the left. It's really annoying to try to hit that button when it mainly scrolls the songlist on starts to play that song. I use that button mostly formula adding song to queue, s...

  • Newbie
  • Hi, Would it be possible to move the three dots of song options a bit to the left. It's really annoying to try to hit that button when it mainly scrolls the songlist on starts to play that song. I u...
  • Fonzter
  • Music Fan
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Moving Regions

Hi there!I moved to London from Australia a few months ago and my Spotify still hasn't caught up with the fact that I've relocated country/region.Does anyone know what I can do?

  • Newbie
  • Hi there! I moved to London from Australia a few months ago and my Spotify still hasn't caught up with the fact that I've relocated country/region. Does anyone know what I can do?
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Terrible sound quality

Spotify premium, even after putting the settings to 'extreme'. It just sounds like old 64kbit/s MP3 or worse. Doesn't matter if I put my phone on WiFi or 4G network, remains the same. If I want bad quallity, I will use Kazaa for downloading. Solution...

  • Newbie
  • Spotify premium, even after putting the settings to 'extreme'. It just sounds like old 64kbit/s MP3 or worse. Doesn't matter if I put my phone on WiFi or 4G network, remains the same. If I want bad q...
  • Nico
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Volume sur galaxy s6/edge

Bonjour, j'ai un gros problème de son avec spotify (prise jack et Bluetooth) et que avec spotify : le volume fait des vagues comme si spotify était incompatible avec l'equaliseur du temephoneJe vous remercie par avanceCordialement

  • Newbie
  • Bonjour, j'ai un gros problème de son avec spotify (prise jack et Bluetooth) et que avec spotify : le volume fait des vagues comme si spotify était incompatible avec l'equaliseur du temephone Je vou...
  • Hytock
  • Casual Listener
  • 231 Views
  • 4 replies
  • 0 likes
  • 231 Views
  • 4 replies
  • 0 likes

Will not play next song in queue / playlist.

This is making Spotify unusable for me. I've tried deleting cache, uninstallling, power cycling my Kindle HDX. Even tried downloading a different version. Nothing works. Once a song ends it just stops. The play/pause button is on pause meaning it sho...

  • Casual Listener
  • This is making Spotify unusable for me. I've tried deleting cache, uninstallling, power cycling my Kindle HDX. Even tried downloading a different version. Nothing works. Once a song ends it just stop...
  • miketh2005
  • Casual Listener
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Guardian app volume issues

Hi, the volume on Spotify has started decreasing once I click on a story, in the same way it decreases when you play a video. This doesn't happen on the Guardian main page.I have been using Spotify alongside the Guardian app for many months with nary...

  • Casual Listener
  • Hi, the volume on Spotify has started decreasing once I click on a story, in the same way it decreases when you play a video. This doesn't happen on the Guardian main page. I have been using Spotify...
  • 227 Views
  • 0 replies
  • 0 likes
  • Android
    Guardian
    Volume fade
  • 227 Views
  • 0 replies
  • 0 likes

Spotify style cover lock screen widget does not work on Z3 compact after 5.1.1 upgrade.

Hi Spotify style cover lock screen widget does not work on Z3 compact after 5.1.1 upgrade.Everything looks the same but the widget does not react when I press the buttons.I can see that the widget registers the touch but nothing happens. Did I factor...

  • Casual Listener
  •   Hi   Spotify style cover lock screen widget does not work on Z3 compact after 5.1.1 upgrade. Everything looks the same but the widget does not react when I press the buttons. I can s...
  • Ingenher
  • Casual Listener
  • 729 Views
  • 5 replies
  • 2 likes
  • 729 Views
  • 5 replies
  • 2 likes

syncing to downloads

How do I sync music to downloads on a Samsung galaxy 4?

  • Newbie
  • How do I sync music to downloads on a Samsung galaxy 4?
  • driveflanger
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

App just keeps loading and loading

Spotify has been acting really weird lately. Whenever I open it, it's like it's blank. It will just show a blank page for the now playing (when I open it through the widget on my home screen), and then when I hit back, it shows the top bar, but just ...

  • Newbie
  • Spotify has been acting really weird lately.  Whenever I open it, it's like it's blank. It will just show a blank page for the now playing (when I open it through the widget on my home screen), ...
  • 662 Views
  • 0 replies
  • 1 likes
  • 662 Views
  • 0 replies
  • 1 likes

Spotify deletes offline playlists

Hi there, Today i ordered Spotify Premium on my Galaxy S5, but i've some problems.. When i download a playlist offline and i put Spotify in offline mode, its deleting the offline playlist and logs out my account everytime i open Spotify.. How can i f...

  • Newbie
  • Hi there,   Today i ordered Spotify Premium on my Galaxy S5, but i've some problems..   When i download a playlist offline and i put Spotify in offline mode, its deleting the offline pl...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Solved!! How do i save cache to external sd card

I have two mobiles, one is saving on external sd card and the other is on the device itself, how can i swap it to ext sd card instead?

  • Casual Listener
  • I have two mobiles, one is saving on external sd card and the other is on the device itself, how can i swap it to ext sd card instead?
  • kbrooksc
  • Community Legend
  • 6225 Views
  • 3 replies
  • 0 likes
  • 6225 Views
  • 3 replies
  • 0 likes

How do I delete the offline tracks on my android device?

Hi there.I want to delete the downloaded spotify tracks on my android phone because I run out of storage.How can I do this?If it's possible I want to delete all of the offline playlist but still got them as download able playlists for other devices j...

  • Newbie
  • Hi there. I want to delete the downloaded spotify tracks on my android phone because I run out of storage. How can I do this? If it's possible I want to delete all of the offline playlist but stil...
  • Nico
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! Marantz 1605 sudden disconnect after 2 sec song play

Sudden this weekend Marantz 1605 cannot play songs selected from my Asus android 5.0.1.Was working always fine, but now Marantz connect, start the song for 2 seconds and strean stops. Guess it crashes when try to load cover from Spotify.It tells " co...

  • Regular
  • Sudden this weekend Marantz 1605 cannot play songs selected from my Asus android 5.0.1. Was working always fine, but now Marantz connect, start the song for 2 seconds and strean stops. Guess it cras...
  • dsah
  • Roadie
  • 2148 Views
  • 55 replies
  • 0 likes
  • 2148 Views
  • 55 replies
  • 0 likes

Por que tengo que descargar siempre las pistas

Quisiera saber por que desde hace unos días descargó las pistas y no se quedan guardadas esto esta causando que mis datos se estén terminando por su atención gracias

  • Newbie
  • Quisiera saber por que desde hace unos días descargó las pistas y no se quedan guardadas esto esta causando que mis datos se estén terminando por su atención gracias
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes