Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6877 Views

0 replies

7 likes

  • 6877 Views
  • 0 replies
  • 7 likes

Can't find song

I accidentally removed a song I really liked from my music and I just can't find it anymore. I'm not sure about the title and I don't remember lyrics, album name or artist and I didn't find it anywhere I searched. Is there a way to get it back? Or is...

Newbie

I accidentally removed a song I really liked from my music and I just can't find it anymore. I'm not sure about the title and I don't remember lyrics, album name or artist and I didn't find it a...

Taylor

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Music randomly stopping

Music randomly stopping. Had this issue before,i uninstalled spotify as the support team told me and it worked for a little while but now it's doing it again.help?

Newbie

Music randomly stopping. Had this issue before,i uninstalled spotify as the support team told me and it worked for a little while but now it's doing it again.help?

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes

Next song playing but no sound

When a song finishes the next song automatically starts but there is no sound (the progress bar is counting). If i pause, rewind or MANUALLY start the song there is volume. This is very annoying because i have to interact with spotify if i want to ke...

Newbie

When a song finishes the next song automatically starts but there is no sound (the progress bar is counting). If i pause, rewind or MANUALLY start the song there is volume. This is very annoying beca...

Symphoniesoldat

Newbie

717 Views

4 replies

2 likes

  • 717 Views
  • 4 replies
  • 2 likes

Local Files artwork missing on Android version

Hi, I've had this problem for a while now, and I'm not too sure of how to solve it. I have some local files saved to a playlist which i uploaded to spotify via my computer. I'm able to see the albun artwork on the desktop version, but everytime i ope...

Newbie

Hi,   I've had this problem for a while now, and I'm not too sure of how to solve it. I have some local files saved to a playlist which i uploaded to spotify via my computer. I'm able to see t...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Solved!! LG G4 CANT Save to SD card at all

I tried all these trouble shooting steps but, every time I download music it downloads to internal storage and its pissing me the hell off.

Regular

I tried all these trouble shooting steps but, every time I download music it downloads to internal storage and its pissing me the hell off.

Shadyhere

Regular

2930 Views

11 replies

0 likes

Spotify Samsung s5 close crash
  • 2930 Views
  • 11 replies
  • 0 likes

Spotify in my Car

Hi I have Spotify Premium and I want to play my downloaded playlist in my Car via my Samsung S6. I have connected my phone to the media centre in my Car via USB but it just says no files excist.My Car also has an Aux input which is round like a 3.5mm...

Newbie

Hi I have Spotify Premium and I want to play my downloaded playlist in my Car via my Samsung S6.  I have connected my phone to the media centre in my Car via USB but it just says no files ...

fredthesquid

Casual Listener

1453 Views

3 replies

0 likes

  • 1453 Views
  • 3 replies
  • 0 likes

Solved!! Can't log in with username

I'm no longer able to log in via the app using my user name (I have no Facebook account, so that's not an option). I can log in with the same credentials to the web app (and they worked fine on this forum) but the app tells me I'm using a bad usernam...

Casual Listener

I'm no longer able to log in via the app using my user name (I have no Facebook account, so that's not an option). I can log in with the same credentials to the web app (and they worked fine on this ...

pictipig

Casual Listener

463 Views

2 replies

0 likes

  • 463 Views
  • 2 replies
  • 0 likes

Spotify wont open.

It keeps saying to check my phone storage because there isn't enought spaxe but I have 2.5 Gigs free.

Casual Listener

It keeps saying to check my phone storage because there isn't enought spaxe but I have 2.5 Gigs free.

MrSassyBritches

Casual Listener

379 Views

2 replies

0 likes

  • 379 Views
  • 2 replies
  • 0 likes

Songs are pausing at random moments

Since the last update, I have a really big issue on my Spotify app... I don't know why the songs are pausing suddenly when I'm listening to music. Both offline and online music are pausing in different moments. I don't know what's happening... I have...

Visitor

Since the last update, I have a really big issue on my Spotify app... I don't know why the songs are pausing suddenly when I'm listening to music. Both offline and online music are pausing in differe...

Marco_Romero

Newbie

1918 Views

11 replies

2 likes

pause
stop
Troubleshooting
  • 1918 Views
  • 11 replies
  • 2 likes

Spotify isn't downloading ANY songs since I've upgraded my account to "family account"?

Well, the title said it all. But I've just upgraded my account and all my musics weren't saved anymore. And since then I'm trying to downloadin them. 24 hours already passed and the download still on 0%. I've already tried reinstall the app, restart ...

Newbie

Well, the title said it all. But I've just upgraded my account and all my musics weren't saved anymore. And since then I'm trying to downloadin them. 24 hours already passed and the download still on...

Skystarlit

Casual Listener

809 Views

2 replies

1 likes

  • 809 Views
  • 2 replies
  • 1 likes

Songs not playable on Samsung Galaxy S5 Neo

Hello everyone, got the Problem that the Spotify App can be used on Laptop and Samsung Tablett, but not on my Samsung Galaxy S5 Neo. While checking the connected devices on the Laptop, it shows me the massage," Galaxy S5 Neo - only Premium Users" (se...

Newbie

Hello everyone,   got the Problem that the Spotify App can be used on Laptop and Samsung Tablett, but not on my Samsung Galaxy S5 Neo. While checking the connected devices on the Laptop, it sh...

416 Views

0 replies

0 likes

  • 416 Views
  • 0 replies
  • 0 likes

issue: unsaving song from lockscreen doesn't work

Device: Oneplus TwoOperating System Version: Android 5.1.1 / OxygenOS 2.2.0Spotify Version: 4.7.0.878Description: When in lockscreen you can save and unsave songs. Saving songs works ('+' changes into a tick 'v') but unsaving a song (tick 'v' changin...

Visitor

Device:  Oneplus Two Operating System Version:  Android 5.1.1 / OxygenOS 2.2.0 Spotify Version:  4.7.0.878 Description:  When in lockscreen you can save and unsave songs. S...

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
  • 0 likes

volume fading during whole song

Hi, the volume fades in and out during the entire song on my Samsung S6 edge+. it is pretty annoying. Any help? Thanks!

Newbie

Hi, the volume fades in and out during the entire song on my Samsung S6 edge+.  it is pretty annoying.  Any help?  Thanks!

309 Views

0 replies

3 likes

  • 309 Views
  • 0 replies
  • 3 likes

NO SOUND when I try to use my app

I use the Spotify Premium app on my Android and it will work for one song but when it goes to the next one, the time bar will show that the song is playing but no sound will be happening. So then I have to pause it and hit play again, which causes th...

Casual Listener

I use the Spotify Premium app on my Android and it will work for one song but when it goes to the next one, the time bar will show that the song is playing but no sound will be happening. So then I h...

Bittencourt

Spotify Star

410 Views

3 replies

0 likes

  • 410 Views
  • 3 replies
  • 0 likes

NO SOUND when I try to use my app

I use the Spotify Premium app on my Android and it will work for one some but when it goes to the next one, the time bar will show that the song is playing but no sound will be happening. So then I have to pause it and hit play again, which causes th...

Casual Listener

I use the Spotify Premium app on my Android and it will work for one some but when it goes to the next one, the time bar will show that the song is playing but no sound will be happening. So then I h...

Juan

Spotify Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Entire library is missing

I have premium simply because of the offline feature but this is the second time my entire library has been deleted. The only songs there are songs I added from discover weekly. I refuse to pay for a feature that I can't even use.

Casual Listener

I have premium simply because of the offline feature but this is the second time my entire library has been deleted. The only songs there are songs I added from discover weekly. I refuse to pay for a...

479 Views

0 replies

0 likes

Android
library malfunction
  • 479 Views
  • 0 replies
  • 0 likes

Spotify is being extremely glitchy lately.

Alright so starting about 2 weeks ago spotify started just pausing the music often enough that it became an annoyence. It happens with/without earphones and/or bluetooth speakers. It can happen 5 time in 20 minute or it can be the entire day without ...

Newbie

Alright so starting about 2 weeks ago spotify started just pausing the music often enough that it became an annoyence. It happens with/without earphones and/or bluetooth speakers. It can happen 5 tim...

ElusiveHalcyon

Gig Goer

2788 Views

1 replies

1 likes

album art
Android
Premium user
random pausing
  • 2788 Views
  • 1 replies
  • 1 likes

Bad Shuffling

Hi,Just an observation about shuffling mode on Android app, it’s always the same songs which are played, always, even in a long playlist always the same tracks and it’s not the case on windows application where shuffling mode is ok. It’s a problem fo...

Newbie

Hi, Just an observation about shuffling mode on Android app, it’s always the same songs which are played, always, even in a long playlist always the same tracks and it’s not the case on windows appl...

Juan

Spotify Legend

623 Views

1 replies

0 likes

Bad Shuffling
  • 623 Views
  • 1 replies
  • 0 likes

Connecting to a device

Twice my phone has randomly connected to someone else's device and I want to know how to prevent this. The other device is someone I don't even know. It's almost as if my Spotify is being hijacked.

Newbie

Twice my phone has randomly connected to someone else's device and I want to know how to prevent this. The other device is someone I don't even know. It's almost as if my Spotify is being hijacked.

Bittencourt

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes