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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375704 Views

541 replies

34 likes

Account
Free
  • 375704 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

  • 7535 Views
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  • 7 likes

My Spotify is already paid, and still being free account

I paid but my Spotify still being the free account. What can I do?

Casual Listener

I paid but my Spotify still being the free account. What can I do?

user-removed

Not applicable

797 Views

7 replies

0 likes

  • 797 Views
  • 7 replies
  • 0 likes

Discover Weekly Hasn't Updated

Greetings...Ive been a Spotify Premium listener for almost 2 years & im currently on a LG Android smartphone/mobile device and usually every Monday morning my Discover Weekly playlist updates..today though its nearly 8am in NY where I reside & it has...

Roadie

Greetings...Ive been a Spotify Premium listener for almost 2 years & im currently on a LG Android smartphone/mobile device and usually every Monday morning my Discover Weekly playlist updates..to...

aybesea69

Regular

584 Views

3 replies

0 likes

  • 584 Views
  • 3 replies
  • 0 likes

Songs not available to play offline.

I use spotify on my note5. It went offline on its own, since then I can not get all my songs to download again. I have uninstalled and reinstalled, I have logged out and in again. Since doing that it will only allow 7 songs to download. It is not a m...

Newbie

I use spotify on my note5. It went offline on its own, since then I can not get all my songs to download again. I have uninstalled and reinstalled, I have logged out and in again. Since doing that it...

Daniel

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Can't change my password

Hi!I have lost my password so I wanted to change it, but the problem is that I don't remember which email I've used to make my account..Is there any solution to change the email so I can change the password? Thanks!

Visitor

Hi! I have lost my password so I wanted to change it, but the problem is that I don't remember which email I've used to make my account.. Is there any solution to change the email so I can change t...

user-removed

Not applicable

696 Views

3 replies

0 likes

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  • 3 replies
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Premium

I upgraded to spotify premium using the student discount. When filling in my information to prove I am a student it did not find my information. I was still charged the $5 but still cannot using the premium features. I have logged out and in twice an...

Casual Listener

I upgraded to spotify premium using the student discount. When filling in my information to prove I am a student it did not find my information. I was still charged the $5 but still cannot using the ...

Daniel

Community Legend

919 Views

8 replies

0 likes

  • 919 Views
  • 8 replies
  • 0 likes

cant connect to my pc

i have a motorola XT1032 or moto X, and i have spotify premium, and i downloaded spotify on my pc and android. but i cant seem to connect my pc to my android. and yeah im on the same wifi and ofcourse the same account on both my phone and pc

Visitor

i have a motorola XT1032 or moto X, and i have spotify premium, and i downloaded spotify on my pc and android. but i cant seem to connect my pc to my android. and yeah im on the same wifi and ...

user-removed

Not applicable

703 Views

6 replies

0 likes

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  • 6 replies
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Payment issue

Spotify did not take their March payment . So every month since than I'm overpaying and have racked up 150$ in overdraft fees...PLEASE Help

Newbie

Spotify did not take their March payment . So every month since than I'm overpaying and have racked up 150$ in overdraft fees...PLEASE Help

Daniel

Community Legend

481 Views

1 replies

0 likes

Receiving Payment
  • 481 Views
  • 1 replies
  • 0 likes

Application not working for android

I have spotify for the s6 on sprint and it wouldnt log me in i logged out trying to log back in now the whole app crashes what can i do?

Newbie

I have spotify for the s6 on sprint and it wouldnt log me in i logged out trying to log back in now the whole app crashes what can i do?

Daniel

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Account

Hope u can help, every time I play my download it just stops playing! Now I really don't want to pay for something I can't listen to plz help!!

Casual Listener

Hope u can help, every time I play my download it just stops playing! Now I really don't want to pay for something I can't listen to plz help!!

Sir____

Casual Listener

646 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! No Equalizer

On the LG G4 i've got spotify installed and all the music is catched on extremly. I am a Premium User but, i have had an Iphone before. On this iphone you can change the equalizer under settings where is this option on the LG G4? Help pls. When not r...

Newbie

On the LG G4 i've got spotify installed and all the music is catched on extremly. I am a Premium User but, i have had an Iphone before. On this iphone you can change the equalizer under settings wher...

Joe

Community Legend

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Beta Test for Android Wear 2.0 support

Hi Spotify Team, will there be a beta test for the new interface on Android Wear 2.0? As I am currently running the developer preview on my Huawei Watch I am pretty excited for a fast release of your new Android Wear support that was shown on Google ...

Casual Listener

Hi Spotify Team,   will there be a beta test for the new interface on Android Wear 2.0? As I am currently running the developer preview on my Huawei Watch I am pretty excited for a fast releas...

648 Views

0 replies

0 likes

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  • 0 likes

Does spotify premium have a bandwidth cap?

I live in Korea, and I have fast giga fiber internet and LTE. Spotify STILL stutters and have problems with buffering. I tried deleting the cache and data with no result. I now resorted to saving music on my phone, but even the download rate is poor....

Regular

I live in Korea, and I have fast giga fiber internet and LTE. Spotify STILL stutters and have problems with buffering. I tried deleting the cache and data with no result. I now resorted to saving mus...

user-removed

Not applicable

616 Views

3 replies

1 likes

  • 616 Views
  • 3 replies
  • 1 likes

Spotify angehalten - Android 4.4.2

Hallo, erhalte mittlerweile auf meinem S4 nach dem öffnen von Spotify die meldung "Spotify angehalten" habe bereits mehrfach neu installiert jedoch löst sich das problem nicht.Bekomm es einfach nicht hin das ichs mal wieder ordentlich nutzen kann! Ha...

Newbie

Hallo, erhalte mittlerweile auf meinem S4 nach dem öffnen von Spotify die meldung "Spotify angehalten" habe bereits mehrfach neu installiert jedoch löst sich das problem nicht. Bekomm es einfach nic...

user-removed

Not applicable

16916 Views

9 replies

4 likes

  • 16916 Views
  • 9 replies
  • 4 likes

some offline songs in playlist aren't played

Hi all, I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my internet off or set offline mode some songs cannot be played...

Regular

Hi all,   I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my ...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

some offline songs in playlist aren't played

Hi all, I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my internet off or set offline mode some songs cannot be played...

Regular

Hi all,   I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my ...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

Solved!! Premium feature (Offline)

Hello. If I make a song available offline, will it be available on one device or will it be available on every device where I have Spotify?

Regular

Hello. If I make a song available offline, will it be available on one device or will it be available on every device where I have Spotify?

Joe

Community Legend

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Spotify for android logs off automatically > offline music is gone

Spotify for Android keeps logging off automatically after some time (it's very different, sometime it lasts longer than the other).The problem is when I log in again all my offline files aren't available anymore and I have to download them again.Andr...

Newbie

Spotify for Android keeps logging off automatically after some time (it's very different, sometime it lasts longer than the other). The problem is when I log in again all my offline files aren't ava...

329 Views

0 replies

1 likes

  • 329 Views
  • 0 replies
  • 1 likes

Songs not previously downloaded won't download

Songs that I've previously downloaded will download but new ones won't for example cold chilling collective.

Casual Listener

Songs that I've previously downloaded will download but new ones won't for example cold chilling collective.

Vickydymphna

Casual Listener

593 Views

2 replies

0 likes

Downloading on samsung S6
  • 593 Views
  • 2 replies
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Solved!! Disconnect a laptop device from account

Hi, I spent a couple of days with a friend and used my Spotify account to share on his laptop while i was there.I can't seem to disconnect his account now, so every time he plays music its starting on my android device as well.I also received a messa...

Newbie

Hi,   I spent a couple of days with a friend and used my Spotify account to share on his laptop while i was there. I can't seem to disconnect his account now, so every time he plays music its...

user-removed

Not applicable

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Android N beta, casting to chromecast doesnt work

With the upgrade to Android N, casting Spotify to my Chromecast(2nd gen) doesn't connect. When I try to cast music, the Spotify logo shows on the TV, but the app just says "connecting" until it eventually times out.

Casual Listener

With the upgrade to Android N, casting Spotify to my Chromecast(2nd gen) doesn't connect. When I try to cast music, the Spotify logo shows on the TV, but the app just says "connecting" until it event...

user-removed

Not applicable

671 Views

2 replies

0 likes

  • 671 Views
  • 2 replies
  • 0 likes