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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

211025 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 211025 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

561550 Views

78 replies

3 likes

  • 561550 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463327 Views

575 replies

39 likes

Account
Free
  • 463327 Views
  • 575 replies
  • 39 likes

Downloading over cellular doesn't work but apparently it's my only option.

Spotify is telling me to go to settings to download the Playlist over cellular. So I flip that on and it still tells me the same thing...

Casual Listener

Spotify is telling me to go to settings to download the Playlist over cellular. So I flip that on and it still tells me the same thing...

515 Views

0 replies

0 likes

  • 515 Views
  • 0 replies
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premium and playlist gone!

Upgraded my phone and lost premium and playlist need help recovering and NOT getting it!!

Visitor

Upgraded my phone and lost premium and playlist need help recovering and NOT getting it!!

Joe

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Playlists

Ok..... so I just signed up for family premium and my wife and kids have their own accounts now. We've been members of Spotify pretty much since the beginning and have always shared the same account on Spotify premium. Is there a way to transfer ever...

Casual Listener

Ok..... so I just signed up for family premium and my wife and kids have their own accounts now. We've been members of Spotify pretty much since the beginning and have always shared the same account ...

user-removed

Not applicable

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

Solved!! Android app won't leave ad

So I opened up the Android phone app and I was immediately brought to the screen that appears to play a video to skip ads. However, when I pressed play, it brought me to an pop-up for premium. When I denied the pop-up, it brought me to my playlist, b...

Visitor

So I opened up the Android phone app and I was immediately brought to the screen that appears to play a video to skip ads. However, when I pressed play, it brought me to an pop-up for premium. When I...

Bittencourt

Spotify Star

944 Views

1 replies

0 likes

  • 944 Views
  • 1 replies
  • 0 likes

App randomly stops in the middle of a song

I just got a new phone, Samsung Galaxy s5.. i installed the app and whenever I'm listening to a song and switch to another app, it just stops playing. Then I go into the app and if it play the song it starts from the beginning.. help! I can't listen ...

Music Fan

I just got a new phone, Samsung Galaxy s5.. i installed the app and whenever I'm listening to a song and switch to another app, it just stops playing.  Then I go into the app and if it play the ...

Joe

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

"Podcasts and Videos" category missing using latest Spotify App

Hi, I`m a Spotify Premium User on a Samsung running Android 4.2.2 and downloaded the latest Spotify App (Version 5.4.0.858). Though being logged in, I can`t see the "podcasts and videos" category when clicking on "browse". Is this a known problem? Ca...

Newbie

Hi,   I`m a Spotify Premium User on a Samsung running Android 4.2.2 and downloaded the latest Spotify App (Version 5.4.0.858).   Though being logged in, I can`t see the "podcasts and vi...

443 Views

0 replies

2 likes

  • 443 Views
  • 0 replies
  • 2 likes

Cancelling subscription

Im trying to cancel my subscription and it asks me to sign in with fb to continue but then it tells me something has gone wrong so i cant ever cancel it! Someone please help!

Newbie

Im trying to cancel my subscription and it asks me to sign in with fb to continue but then it tells me something has gone wrong so i cant ever cancel it! Someone please help!

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Spotify sucks pretty bad

Premium subscription expired. Now no songs play. The very few that do, take 3 - 4 minutes to load, and then stop playing for a minute or two every 15 - 30 seconds. Spotify is actually a pretty terrible service. Not to mention their caching is pretty ...

Regular

Premium subscription expired.  Now no songs play.  The very few that do, take 3 - 4 minutes to load, and then stop playing for a minute or two every 15 - 30 seconds.   Spotify is a...

WoofBull

Casual Listener

12852 Views

20 replies

12 likes

Social & Random
  • 12852 Views
  • 20 replies
  • 12 likes

Solved!! No Equalizer for local files from computer

Hey everybody, since I use the Spotify app, the equalizer of it works just fine on normal songs (the ones which are from spotify itself). Whenever I play synced music from my computer (added from the local files to the playlist and downloaded with Sp...

Casual Listener

Hey everybody,   since I use the Spotify app, the equalizer of it works just fine on normal songs (the ones which are from spotify itself). Whenever I play synced music from my computer (added...

kevinfalcon

Casual Listener

2185 Views

4 replies

0 likes

  • 2185 Views
  • 4 replies
  • 0 likes

Downloading

Just got a LG V10, and can't get spotify to download, any suggestions.

Newbie

Just got a LG V10, and can't get spotify to download, any suggestions.

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Locally saved files won't play on smartphone

Hello guys, so i have the problem that i can't listen to any of my locally saved songs on my Sony Z3 Compact.I synchronize the folder with the music tracks on my desktop computer and then add them to a playlist.On my phone i make sure the Playlist is...

Newbie

Hello guys,   so i have the problem that i can't listen to any of my locally saved songs on my Sony Z3 Compact. I synchronize the folder with the music tracks on my desktop computer and then ...

274 Views

0 replies

0 likes

  • 274 Views
  • 0 replies
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No connection on Android

The message "no storage space found" appear when I run the Spotify app but it never open ... ??? FYI: I have a Sony Z3... Help!!! Thx !

Newbie

The message "no storage space found" appear when I run the Spotify app but it never open ... ??? FYI: I have a Sony Z3... Help!!! Thx !

jessejunior

Casual Listener

552 Views

2 replies

0 likes

  • 552 Views
  • 2 replies
  • 0 likes

Profile

Trying to post profile picture will not let me trying tout connect to fb will not let me and I all ready checked this app isn't on fb but it's saying it is can anyone help please?????????

Visitor

Trying to post profile picture will not let me trying tout connect to fb will not let me and I all ready checked this app isn't on fb but it's saying it is can anyone help please?????????

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
  • 0 likes

Saved songs will not play more than a few seconds

I have been having this issue for well over a month now. Songs which I have saved for offline play (Artists, Albums, Playlists) will play the first 4-7 seconds and then stop playing. Also, if I get a song to play it will play until 1 second is left i...

Casual Listener

I have been having this issue for well over a month now. Songs which I have saved for offline play (Artists, Albums, Playlists) will play the first 4-7 seconds and then stop playing. Also, if I get a...

sambrown3098

Casual Listener

716 Views

3 replies

0 likes

  • 716 Views
  • 3 replies
  • 0 likes

Android Auto Voice Command Hang

I have latest version (3.0.0.1124) on Samasung Galaxy S6 with Android 5.02When connected to Android Auto and given a voice command, the command is recognised but Spotify hangs at the "Getting your selection..." message. I tested Google Play and it is...

Newbie

I have latest version (3.0.0.1124) on Samasung Galaxy S6 with Android 5.02 When connected to Android Auto and given a voice command, the command is recognised but Spotify hangs at the  "Getti...

therealwheely

Newbie

1528 Views

4 replies

0 likes

  • 1528 Views
  • 4 replies
  • 0 likes

Solved!! Playing music not on my playlist.

I made a playlist with 10 songs and after the first one it selects a song I never had. Says playing suggested song, how do I stop this. It won't play my playlist it just progresses into garbage.

Casual Listener

I made a playlist with 10 songs and after the first one it selects a song I never had. Says playing suggested song, how do I stop this. It won't play my playlist it just progresses into garbage.

Joe

Community Legend

1758 Views

4 replies

0 likes

  • 1758 Views
  • 4 replies
  • 0 likes

Keep having to sign in and loose offline songs

Hey,So I've got spotify installed on my sd card. I log in and download all my songs offline and it's all good but after a while I open spotify again and I'm logged out. I log back in and it says my songs aren't saved offline. When I check my sd I can...

Casual Listener

Hey, So I've got spotify installed on my sd card. I log in and download all my songs offline and it's all good but after a while I open spotify again and I'm logged out. I log back in and it says ...

Sebi88

Newbie

947 Views

2 replies

0 likes

Android
motox
  • 947 Views
  • 2 replies
  • 0 likes

Cancel old account

Hey, i created a new account currently and wanted to connect the app to my facebook. Well... i can't. It says that my facebook account is already connected to another spotify account. I would cancle the old account myself problem is, that i don't hav...

Newbie

Hey, i created a new account currently and wanted to connect the app to my facebook. Well... i can't.  It says that my facebook account is already connected to another spotify account. I would ...

417 Views

0 replies

0 likes

  • 417 Views
  • 0 replies
  • 0 likes

option button too small. keeps selecting and playing song iso menu.

Please make the 3 dots button next to the song bigger or different.It is practically impossible to try and hit that button without occasionally, in the middle of a song, have the song you want to add to the playlist play immediately. This is so frkn ...

Newbie

Please make the 3 dots button next to the song bigger or different. It is practically impossible to try and hit that button without occasionally, in the middle of a song, have the song you want to a...

555 Views

0 replies

0 likes

interaction problems
  • 555 Views
  • 0 replies
  • 0 likes