Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 33021 Views
  • 62 replies
  • 25 likes
  • 33021 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872813 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872813 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25251 Views
  • 3 replies
  • 0 likes
  • 25251 Views
  • 3 replies
  • 0 likes

Streaming cache always on internal storage?

I'm running Marshmallow 6.0 on a Moto X Play. From a clean installation, I have storage set to 'SD card' in the new Storage menu. I have never downloaded anything, I've only ever streamed. Spotify seems to be successfully using the SD card to store i...

  • Roadie
  • I'm running Marshmallow 6.0 on a Moto X Play. From a clean installation, I have storage set to 'SD card' in the new Storage menu. I have never downloaded anything, I've only ever streamed. Spotify se...
  • voice_of_reason
  • Roadie
  • 2882 Views
  • 11 replies
  • 0 likes
  • 2882 Views
  • 11 replies
  • 0 likes

Playlist won't download offline!

I've had this issue ever since I reinstalled to try and stop the other bug of music stopping halfway. My playlist has about 600 songs yet it downloads 5 of them and gets stuck downloading the rest. I've followed the troubleshooting guide, I have adeq...

  • Newbie
  • I've had this issue ever since I reinstalled to try and stop the other bug of music stopping halfway.   My playlist has about 600 songs yet it downloads 5 of them and gets stuck downloading th...
  • Daniel
  • Community Legend
  • 266 Views
  • 1 replies
  • 1 likes
  • 266 Views
  • 1 replies
  • 1 likes

Solved!! Offline mode problem ! Unselected song trying to play when the offline mode is on !

I'm on a LG G4-marshmallow.-32gb internal-32gb external storage When i'm downloading my songs and switching to offline mode, my unselected song a trying to start. Since the last update, this problem started.

  • Regular
  • I'm on a LG G4 -marshmallow. -32gb internal -32gb external storage   When i'm downloading my songs and  switching to offline mode, my unselected song a trying to start.  Since th...
  • Daniel
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Offline artists and albums not available

Hello everyone I marked several artists and albums to listen while offline. But when I try to open thes artists and albums libraries the app says I am offline and it can't open, even though all the songs are downloaded. I still can listen to the song...

  • Newbie
  • Hello everyone   I marked several artists and albums to listen while offline. But when I try to open thes artists and albums libraries the app says I am offline and it can't open, even though ...
  • Daniel
  • Community Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Scrolling on my spotify playlists

Hello could you please inform my why it is now impossible to scroll through my playlists quickly?

  • Newbie
  • Hello could you please inform my why it is now impossible to scroll through my playlists quickly?
  • DavidEriksson1
  • Casual Listener
  • 475 Views
  • 3 replies
  • 0 likes
  • 475 Views
  • 3 replies
  • 0 likes

How our app release process works

Our product owners have been reading your feedback here in the Community and in our Beta boards. In doing so they've realized there's quite a few questions from you all about how our release process works. One of our POs @henka has drafted this post ...

  • Spotify
  • Spotify
  • Our product owners have been reading your feedback here in the Community and in our Beta boards. In doing so they've realized there's quite a few questions from you all about how our release pro...
  • Thepatricksquir
  • Newbie
  • 7303 Views
  • 7 replies
  • 3 likes
  • 7303 Views
  • 7 replies
  • 3 likes

Solved!! Can't login with premium account because of foreign country measage

HiI have a premium Spotify account and living in the Netherlands. Since a few weeks I cannot login to my account via the Spotify app as it states during login that I cannot use Spotify in a foreign country. But I am not in a foreign country; I can lo...

  • Casual Listener
  • Hi I have a premium Spotify account and living in the Netherlands. Since a few weeks I cannot login to my account via the Spotify app as it states during login that I cannot use Spotify in a forei...
  • Daniel
  • Community Legend
  • 502 Views
  • 3 replies
  • 0 likes
  • 502 Views
  • 3 replies
  • 0 likes

Spotify pausing when opening an app.

Just recently I started having problems with Spotify pausing when I open my Uber app. This is extremely annoying because I like to select music for my guest and then when the app opens it pauses. Is there a solution for this problem?

  • Newbie
  • Just recently I started having problems with Spotify pausing when I open my Uber app. This is extremely annoying because I like to select music for my guest and then when the app opens it pauses. Is ...
  • mutorcs
  • Casual Listener
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Home and search not working and playlists empty :-(

Hi allI hope someone cane help! On my android tablet my Spotify home page is blank with a 'something went wrong try again message', the search doesn't work and all listed playlists are empty.I have a windows phone and spotify is working fine on that....

  • Casual Listener
  • Hi all I hope someone cane help!   On my android tablet my Spotify home page is blank with a 'something went wrong try again message', the search doesn't work and all listed playlists are emp...
  • Vheriot
  • Casual Listener
  • 674 Views
  • 6 replies
  • 0 likes
  • 674 Views
  • 6 replies
  • 0 likes

Freezing on Android

My spotify constantly freezes. I have the Premium and I use the offline mode as well but it still freezes over and over again within one song. HELP! Why pay for something that does not work!

  • Casual Listener
  • My spotify constantly freezes. I have the Premium and I use the offline mode as well but it still freezes over and over again within one song. HELP! Why pay for something that does not work!
  • Daniel
  • Community Legend
  • 5280 Views
  • 3 replies
  • 0 likes
  • Android
    freeze
    frustration
  • 5280 Views
  • 3 replies
  • 0 likes

Android - songs stop playing intermittently

Hi i am using a galaxy s6 on android and ive been having some problems lately with playback. I have premium and offline playlists but even with the offline playlists the songs cut in and out all the time. It starts when i open other apps but even whe...

  • Newbie
  • Hi i am using a galaxy s6 on android and ive been having some problems lately with playback. I have premium and offline playlists but even with the offline playlists the songs cut in and out all the ...
  • Daniel
  • Community Legend
  • 377 Views
  • 2 replies
  • 0 likes
  • 377 Views
  • 2 replies
  • 0 likes

Spotify connect does not work

I have a Pioneer Vsx-830 receiver and Im having problem using this with Spotify on both Andriod and Ipad since last week. On my device I get The option to connect to Vsx-830 but when I connect it just say "connecting" for a few seconds then nothing h...

  • Newbie
  • I have a Pioneer Vsx-830 receiver and Im having problem using this with Spotify on both Andriod and Ipad since last week. On my device I get The option to connect to Vsx-830 but when I connect it jus...
  • madbri
  • Newbie
  • 515 Views
  • 1 replies
  • 0 likes
  • Spotify Conect
  • 515 Views
  • 1 replies
  • 0 likes

Offline Library got deleted

I've been having this issue randomly with my Sasmung Galaxy S4 mini. I use spotify on my laptop, tablet and phone. My tablet and phone have different albums saved for offline listening. I also sign in to spotify on school computers.The offline librar...

  • Casual Listener
  • I've been having this issue randomly with my Sasmung Galaxy S4 mini. I use spotify on my laptop, tablet and phone. My tablet and phone have different albums saved for offline listening. I also sign i...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

[Android] Huge "Shuffle play" button haunting me.

I've been using Spotify for as long as I can remember. The huge green "shuffle play" button that appears on almost every screen should be removed. I have never used spotify-free on the phone but I feel like I pay for the privilege to not have that **...

  • Casual Listener
  • I've been using Spotify for as long as I can remember. The huge green "shuffle play" button that appears on almost every screen should be removed. I have never used spotify-free on the phone but I fe...
  • Daniel
  • Community Legend
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

Can't synchronize VD tracks on Android app

Device: Sony Xperia Z3 Compact Operating System Version: Android Spotify Version: 49.0.992 Description: Dear all,Since I update the app on my smartphone, I can't see the tracks that I imported from my PC to my smartphone. When I click on them, I have...

  • Newbie
  • Device: Sony Xperia Z3 Compact   Operating System Version: Android   Spotify Version: 49.0.992   Description: Dear all, Since I update the app on my smartphone, I can't see the ...
  • 159 Views
  • 0 replies
  • 0 likes
  • Android
  • 159 Views
  • 0 replies
  • 0 likes

Play Queue needs a update!

I know this has been asked and suggested before, but I can't find any solutions. The play queue in Spotify needs an update badly. I've had Spotify for a little while now. A paid customer. I can't seem to find a simple way to add an album to the play ...

  • Casual Listener
  • I know this has been asked and suggested before, but I can't find any solutions. The play queue in Spotify needs an update badly.    I've had Spotify for a little while now. A paid custom...
  • 362 Views
  • 0 replies
  • 1 likes
  • 362 Views
  • 0 replies
  • 1 likes

Songs keep starting and stopping in playlists online and offline

I have a Samsung S6 and I pay for the premium. I play songs from the playlists I've created and they are always starting and stopping every few seconds. They are all saved as offline playlists so should be able to play online as well as offline. Can ...

  • Casual Listener
  • I have a Samsung S6 and I pay for the premium. I play songs from the playlists I've created and they are always starting and stopping every few seconds. They are all saved as offline playlists so sho...
  • tugcepinar
  • Newbie
  • 1690 Views
  • 8 replies
  • 0 likes
  • 4G
    Playback problem
    Playlists
    s6
    Samsung
    starting
    stopping
  • 1690 Views
  • 8 replies
  • 0 likes

Solved!! Is my phone compatible with Spotify?

Spotify should get along happily with most Android devices on the market running the v2.3 'Gingerbread' firmware. For later devices, try installing the Preview version of the new Android app, available at http://www.spotify.com/download/previews/ - t...

  • Community Legend
  • Spotify should get along happily with most Android devices on the market running the v2.3 'Gingerbread' firmware.   For later devices, try installing the Preview version of the new Android a...
  • Joannajoanna12
  • Casual Listener
  • 37300 Views
  • 86 replies
  • 4 likes
  • 37300 Views
  • 86 replies
  • 4 likes

My Spotify thinks I'm abroad

I set up Spotify while in New Zealand but now am living in England so it won't let me log on as you can only use Spotify abroad for two weeks

  • Casual Listener
  • I set up Spotify while in New Zealand but now am living in England so it won't let me log on as you can only use Spotify abroad for two weeks
  • Daniel
  • Community Legend
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Spotify says I'm offline and I'm not (tried everything to fix)

No songs will play, I cant even click a song to play and I have full internet connection.I followed the steps and cleared data, uninstalled app, restart my phone, install app again, retrieve username and change password.My phone is up to date their a...

  • Newbie
  • No songs will play, I cant even click a song to play and I have full internet connection. I followed the steps and cleared data, uninstalled app, restart my phone, install app again, retrieve userna...
  • Daniel
  • Community Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes