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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1050 Views
  • 0 replies
  • 4 likes

No puedo cambiar la pista de música desde mi pantalla bloqueada

Tengo un Xperia z5 con Android 6.0No lo puedo hacer, pero antes si tenia la opción de poner play, pausa y cambiar la pista con la pantalla bloqueada.Lo arreglaran en la siguiente actualización?O puedo arreglarlo manualmente?

  • Regular
  • Tengo un Xperia z5 con Android 6.0 No lo puedo hacer, pero antes si tenia la opción de poner play, pausa y cambiar la pista con la pantalla bloqueada. Lo arreglaran en la siguiente actualización? ...
  • Giovannicorrale
  • Regular
  • 1911 Views
  • 5 replies
  • 0 likes
  • Pantalla bloqueada
  • 1911 Views
  • 5 replies
  • 0 likes

[ISSUE] Unable to Go Offline or Change Settings

Hi, I'm using Spotify for Android w/ Premium subscription (always with the latest version available in Play Store)The problem I'm facing now is that I'm unable to go Offline or Change any option under settings, and also I'm seeing a message above say...

2016-05-05 03.27.54.png
  • Music Fan
  • Hi,   I'm using Spotify for Android w/ Premium subscription (always with the latest version available in Play Store) The problem I'm facing now is that I'm unable to go Offline or Change any ...
  • SentineL_VDX
  • Music Fan
  • 5872 Views
  • 5 replies
  • 1 likes
  • Android
    mode
    settings
  • 5872 Views
  • 5 replies
  • 1 likes

Supprimer un compte

Impossible de trouver comment supprimer son compte, quelqu'un pourrait m'indiquer la procédure à suivre ? Merci d'avance

  • Visitor
  • Impossible de trouver comment supprimer son compte, quelqu'un pourrait m'indiquer la procédure à suivre ? Merci d'avance
  • Joe
  • Community Legend
  • 733 Views
  • 1 replies
  • 0 likes
  • 733 Views
  • 1 replies
  • 0 likes

Problems with Spotify Connect and radio plays

Hi, I recently subscribed to Premium since I learned that Spotify lists my favorite radio play (Die Drei ???). I want to use Sporify Connect to listen to the plays with my Teufel Raumfeld M. I used Spotify with the Raumfeld system ~1,5 years ago with...

  • Newbie
  • Hi,   I recently subscribed to Premium since I learned that Spotify lists my favorite radio play (Die Drei ???). I want to use Sporify Connect to listen to the plays with my Teufel Raumfeld M....
  • 650 Views
  • 0 replies
  • 0 likes
  • Connect
    die drei
    fragezeichen
    radio play
    Raumfeld
  • 650 Views
  • 0 replies
  • 0 likes

Keeps undownloading songs and play lists

After spending 36 hours downloading 1000+ songs that were previously downloaded, it undownloaded all my saved songs. I will not spend another 36 hours redownloading for a third time. What's the fix?

  • Newbie
  • After spending 36 hours downloading 1000+ songs that were previously downloaded, it undownloaded all my saved songs. I will not spend another 36 hours redownloading for a third time. What's the fix?
  • ZorkII
  • Roadie
  • 696 Views
  • 1 replies
  • 0 likes
  • 696 Views
  • 1 replies
  • 0 likes

Spotify Skipping Like Scratched CD

I have been using Spotify Premium for over a year now with no problems until recently. In the last week or so it has started skipping like a Scratched CD and I can't seem to fix it.I am playing from my phone (Sony Xperia Z3 Compact) and the issue sti...

  • Regular
  • I have been using Spotify Premium for over a year now with no problems until recently. In the last week or so it has started skipping like a Scratched CD and I can't seem to fix it. I am playing f...
  • Lanegan
  • Casual Listener
  • 3258 Views
  • 14 replies
  • 0 likes
  • 3258 Views
  • 14 replies
  • 0 likes

Playlist gone

I have used spotify offline for about 2 months, i dont have wifi at home so i downloaded music at work, and i was happy with the results. Today i tried to download the more recent songs to my existing offline playlist, the music downloaded ok but aft...

  • Newbie
  • I have used spotify offline for about 2 months, i dont have wifi at home so i downloaded music at work, and i was happy with the results. Today i tried to download the more recent songs to my existin...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

How to Remove or Delete Radio Stations

Hi,I am French and first, I have to apologyze for my poor English language. I just bought a Marantz amplifier (SE 6010).I would like to register Spotify station and for this I nedd an URL from where music is streamed...How can I find it.Thks in advan...

  • Newbie
  • Hi, I am French and first, I have to apologyze for my poor English language.  I just bought a Marantz amplifier (SE 6010). I would like to register Spotify station and for this I nedd an URL ...
  • 488 Views
  • 0 replies
  • 0 likes
  • 488 Views
  • 0 replies
  • 0 likes

Spotify and restrcited account

Helo, I have Samsung galaxy tab s 10.5 (SM-T800) on which i created a restricted account and give acces to this account to spotifyThe problem is when I launch the app with the restricted account I've got the message : "No storage found' ( 'Aucun espa...

  • Casual Listener
  • Helo,   I have Samsung galaxy tab s 10.5 (SM-T800) on which i created a restricted account and give acces to this account to spotify The problem is when I launch the app with the restricted a...
  • Zhamon
  • Casual Listener
  • 753 Views
  • 4 replies
  • 0 likes
  • 753 Views
  • 4 replies
  • 0 likes

Can't use Spotify Connect from my computer if phone is asleep

This is kind of annoying. I am trying to use Spotify on my laptop (MacBook Pro OS X 10.10.2) to control the music playing from my Android (5.0.2 HTC One m8) phone but it doesn't seem to work if the device is locked. I can pause an already running son...

  • Newbie
  • This is kind of annoying. I am trying to use Spotify on my laptop (MacBook Pro OS X 10.10.2) to control the music playing from my Android (5.0.2 HTC One m8) phone but it doesn't seem to work if the d...
  • johanhaglund
  • Regular
  • 1396 Views
  • 1 replies
  • 5 likes
  • Android 5.0.2
    Connect
    Desktop
  • 1396 Views
  • 1 replies
  • 5 likes

Spotify doesnt keep playing if app is not opened

When i am playing a song. The song stops half way and doesnt keep playing unless i open the app. If the app isnt opened and my phone is unlocked then the song will resume play. I am using on a samsung Note 5 withe the latest update. I have tried rebo...

  • Newbie
  • When i am playing a song. The song stops half way and doesnt keep playing unless i open the app. If the app isnt opened and my phone is unlocked then the song will resume play. I am using on a samsun...
  • Leonlai887
  • Regular
  • 777 Views
  • 5 replies
  • 0 likes
  • 777 Views
  • 5 replies
  • 0 likes

Impossible de synchroniser meme en mode hors connexion

Bonjour, J'ai un très très gros problème, Spotify me dis de me connecter pour pouvoir synchroniser ma musique local et mes playlists alors que.. je suis DEJA connecter... De plus quand il s'agit de synchroniser une chanson de votre catalogue, là il n...

  • Newbie
  • Bonjour,   J'ai un très très gros problème,  Spotify me dis de me connecter pour pouvoir synchroniser ma musique local et mes playlists alors que.. je suis DEJA connecter...   De p...
  • maximeheuillet
  • Newbie
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

Available offline button in wrong place!

In the songs category there it shines with all its might,A button of immense power to send people off the light,With one wrong touch,The songs leave their faithful master without a hunch.And only at great costs, could they be reattached...Have the De...

  • Newbie
  • In the songs category there it shines with all its might, A button of immense power to send people off the light, With one wrong touch, The songs leave their faithful master without a hunch. And ...
  • Daniel
  • Community Legend
  • 664 Views
  • 1 replies
  • 0 likes
  • angry
    songs
    thinking to quit
  • 664 Views
  • 1 replies
  • 0 likes

Song pauses

Every time I lock my phone the song either pauses in the middle of it, or will pause when the song ends. When I pull up the app after that the song starts automatically without pressing play. Have I turned on some certain setting? This has only begun...

  • Casual Listener
  • Every time I lock my phone the song either pauses in the middle of it, or will pause when the song ends. When I pull up the app after that the song starts automatically without pressing play. Have I ...
  • osornios
  • Spotify Star
  • 642 Views
  • 4 replies
  • 0 likes
  • 642 Views
  • 4 replies
  • 0 likes

No sound

The music I select is not audible

  • Newbie
  • The music I select is not audible
  • Daniel
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Remembering the spot on spoken word

If at least some of the spoken word content is supposed to played in order then shouldn't their be an option to return to where you left off like a bookmark.

  • Music Fan
  • If at least some of the spoken word content is supposed to played in order then shouldn't their be an option to return to where you left off like a bookmark.
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Sharing with a family member....

I just signed up for a premium family account with Spotify. My wife and I both had an account with another service and couldn't be happier that we switched to Spotify. It's really a great way to discover new music. My question is this: Is there an ea...

  • Regular
  • I just signed up for a premium family account with Spotify.  My wife and I both had an account with another service and couldn't be happier that we switched to Spotify.  It's really a great...
  • user-removed
  • Not applicable
  • 1573 Views
  • 20 replies
  • 0 likes
  • 1573 Views
  • 20 replies
  • 0 likes

transferring spotify from a broken phone to a new one

Hello:My Samsung Galaxy 4 died and can't be resurrected no how, know way. So say the gods at Rogers. I have a new android, a Huawei, and would like to transfer my spotify account onto the new phone. I can't use my charger to get info from my Samsung,...

  • Newbie
  • Hello: My Samsung Galaxy 4 died and can't be resurrected no how, know way. So say the gods at Rogers.  I have a new android, a Huawei, and would like to transfer my spotify account onto the new...
  • Daniel
  • Community Legend
  • 2993 Views
  • 2 replies
  • 0 likes
  • 2993 Views
  • 2 replies
  • 0 likes

glicking when playing a song then won't play

I have a 30 free member ship and will start paying next month why when I'm at work and try to play it will play like three or four songs just fine then glitch and then not play I have to pulse it wait a 1/2 hour just to hear two or three more song to...

  • Newbie
  • I have a 30 free member ship and will start paying next month why when I'm at work and try to play it will play like three or four songs just fine then glitch and then not play I have to pulse it wai...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

New Font Circular rendering bugs

When opening the playing song detail, bold font’s hinting screws up (look at letter e) in the lower mini bar “Available devices” is cut off. Sony Xperia OS 4.3

Screenshot_2016-05-13-14-56-15.png Screenshot_2016-05-13-14-56-08.png
  • Casual Listener
  • When opening the playing song detail, bold font’s hinting screws up (look at letter e)     in the lower mini bar “Available devices” is cut off.   Sony Xperia OS 4.3
  • 588 Views
  • 0 replies
  • 0 likes
  • 588 Views
  • 0 replies
  • 0 likes