Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
hi all, most of the time when Spotify starts due to a BT connetion (ie car), the app loads ok, butg i think it doesnt know what to do,if i havent already opened it and selected a playlist etc so was thinking that a setting for a default play item mig...
hi all, most of the time when Spotify starts due to a BT connetion (ie car), the app loads ok, butg i think it doesnt know what to do, if i havent already opened it and selected a playlist ...
Not applicable
1753 Views
4 replies
3 likes
Hi I've got some local files on my laptop which play absolutely fine in the desktop player. I've put them into a playlist and this is now viewable on my Android device. However, when I try and download this and make it offline on my Android mobile, I...
Hi I've got some local files on my laptop which play absolutely fine in the desktop player. I've put them into a playlist and this is now viewable on my Android device. However, when I ...
213 Views
0 replies
0 likes
Hy everyone. I have a Motorola Moto G3 with a SD Card of 32GB. I have the new Andorid Marshmallow and the newest Spotify Version. Seems to be everything ok. I have tried to set a big playlist offline and waited till the download complete. After some ...
Hy everyone. I have a Motorola Moto G3 with a SD Card of 32GB. I have the new Andorid Marshmallow and the newest Spotify Version. Seems to be everything ok. I have tried to set a big playlis...
209 Views
0 replies
0 likes
I have an android Samsung Galaxy S6 running 5.1.1 and I'm finding that my Spotify is freezing my entire phone multiple times a day.I'll jump in my car, plug in the aux and fire up Spotify. Pick a song from my starred playlist (this also happens to an...
I have an android Samsung Galaxy S6 running 5.1.1 and I'm finding that my Spotify is freezing my entire phone multiple times a day. I'll jump in my car, plug in the aux and fire up Spotify. Pick a...
220 Views
0 replies
0 likes
Me pasa que descargó la música en mi casa, tengo la Spotify Premium pero cuando salgo de mi casa y no tengo WiFi la aplicación se cierra. Como no tengo plan de datos no puedo volver a loggear y no puedo escuchar música. Y aparte cuando vuelvo a mi ca...
Me pasa que descargó la música en mi casa, tengo la Spotify Premium pero cuando salgo de mi casa y no tengo WiFi la aplicación se cierra. Como no tengo plan de datos no puedo volver a loggear y no pu...
210 Views
0 replies
0 likes
I downloaded quite a few songs on my phone. today, at turn on my mobile, half of the songs appeared as "ready to download" songs I had already downloaded like it was erased. Is it a bug? It bothers me as they are about 500 songs I downloaded from my ...
I downloaded quite a few songs on my phone. today, at turn on my mobile, half of the songs appeared as "ready to download" songs I had already downloaded like it was erased. Is it a bug? It bothers m...
Regular
1839 Views
4 replies
0 likes
Brief description of the issue: Unable to select which song I would like to play.Steps to reproduce the issue:Cleared CacheRebootedCleared DataRebootedReinstalled SpotifyRebootedWhat steps you’ve tried already:Your device and operating system: Kindle...
Brief description of the issue: Unable to select which song I would like to play. Steps to reproduce the issue: Cleared Cache Rebooted Cleared Data Rebooted Reinstalled Spotify Rebooted Wha...
250 Views
0 replies
0 likes
Hi guys, I'm new in all of this. I need to get notifications on my phone as quick as possible when someone adds a track to a playlist I'm following. Is there any way to do this? Is it an existing feature?? Is there something similar I can do to get t...
Hi guys, I'm new in all of this. I need to get notifications on my phone as quick as possible when someone adds a track to a playlist I'm following. Is there any way to do this? Is it an exi...
189 Views
0 replies
0 likes
So after the marshmallow update on my LG G4 I cannot get spottify to open. I hit the icon, the screen goes black for a split second and then right back to my home screen. Any suggestions short of wiping my phone, reinstalling and praying it works? Th...
So after the marshmallow update on my LG G4 I cannot get spottify to open. I hit the icon, the screen goes black for a split second and then right back to my home screen. Any suggestions ...
Roadie
650 Views
1 replies
0 likes
Now when I open the app on my Android phone it keeps popping up "Upgrade", "Get Premium"! and so on but I am already a Premium user and pay every month through my Sprint Bill. I checked my Sprint account and Spotify is still a part of my services I p...
Now when I open the app on my Android phone it keeps popping up "Upgrade", "Get Premium"! and so on but I am already a Premium user and pay every month through my Sprint Bill. I checked my Sprint acc...
322 Views
0 replies
1 likes
Trying to download songs to my android HTC 1. when i connect to my WIFI and set my settings to online mode, i recieve a message that says that songs "are waiting to download".....but nothing happens. the songs do not download. Is there anyone that ca...
Trying to download songs to my android HTC 1. when i connect to my WIFI and set my settings to online mode, i recieve a message that says that songs "are waiting to download".....but nothing ha...
Casual Listener
382 Views
3 replies
0 likes
My phone is a Galaxy prime, with 3g (h+) mobile data, and i have been using spotify for a couple of months now with no issue. Since last week however, spotify will not connect, saying that there is no internet connection available, UNLESS i'm using w...
My phone is a Galaxy prime, with 3g (h+) mobile data, and i have been using spotify for a couple of months now with no issue. Since last week however, spotify will not connect, saying ...
Newbie
654 Views
1 replies
0 likes
I have a good connection but i cant listen my playlist on my android phone and i can do that on mi ipad. The music is like not avaivable, i can only play them in aleatory. Please help!
I have a good connection but i cant listen my playlist on my android phone and i can do that on mi ipad. The music is like not avaivable, i can only play them in aleatory. Please help!
Casual Listener
385 Views
4 replies
0 likes
Hello Everyone!. For start, sorry for my English, Is a little hard for my to write so I going to do the best. My friend have a Samsung galaxy grand 2. The problem start when her Spotify change a song automatically to the next. This next song start wi...
Hello Everyone!. For start, sorry for my English, Is a little hard for my to write so I going to do the best. My friend have a Samsung galaxy grand 2. The problem start when her &nb...
Spotify Star
306 Views
1 replies
0 likes
Hi, I'm using spotify on a samsung tablet (SMT110) for a while now with a premium account. It used to work perfectly but since a few weeks I'm having this problem after playing a few songs (3/4). It looks like the sound isn't working anymore after pl...
Hi, I'm using spotify on a samsung tablet (SMT110) for a while now with a premium account. It used to work perfectly but since a few weeks I'm having this problem after playing a few so...
Spotify Star
1309 Views
3 replies
0 likes
Aften i did cancel My prem My app startede acting weird on My Phone, Would skip All songs in My playlist and stop at the same song everytimeAnd i cant delete All data from Spotify, i has 257mb of unwanted data stored on My SD card,All of this because...
Aften i did cancel My prem My app startede acting weird on My Phone, Would skip All songs in My playlist and stop at the same song everytime And i cant delete All data from Spotify, i has 257mb of...
474 Views
0 replies
0 likes
Hello, I've bought a Philips PUK7100/12 smart tv.Unfortunately there is no Spotify app for this tv or any opportunity to play the spotify premium music on this device.When will there an app? Kind regards, Jhov
Hello, I've bought a Philips PUK7100/12 smart tv. Unfortunately there is no Spotify app for this tv or any opportunity to play the spotify premium music on this device. When will there&nbs...
444 Views
0 replies
1 likes
I can only listen to about one song and then spotify quits and tells me no storage area found. I have ample storage on both my sd card and internal storage. I've tried everything on the Web with no avail.
I can only listen to about one song and then spotify quits and tells me no storage area found. I have ample storage on both my sd card and internal storage. I've tried everything on the Web with no a...
Regular
966 Views
6 replies
0 likes
Hey guysFingers crossed for a solution.I have an android phone (on WiFi) connected to my HiFi.I run Spotify on it all the time so I can use connect from my phone when at home. Works great.But, if I'm running Stitcher on the android phone connected to...
Hey guys Fingers crossed for a solution. I have an android phone (on WiFi) connected to my HiFi. I run Spotify on it all the time so I can use connect from my phone when at home. Works great. B...
631 Views
0 replies
0 likes
I am premium, but my spotify appears as the free version. Help me please.
I am premium, but my spotify appears as the free version. Help me please.
Newbie
430 Views
1 replies
0 likes
