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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375731 Views

541 replies

34 likes

Account
Free
  • 375731 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7537 Views

0 replies

7 likes

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  • 7 likes

Solved!! "Storage area not found"

Got this problem yersterday, I've been trying to reinstall, delete cache but this isn't working, any tips?

Casual Listener

Got this problem yersterday, I've been trying to reinstall, delete cache but this isn't working, any tips? 

AllanLz

Casual Listener

555 Views

2 replies

0 likes

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  • 2 replies
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Shuffle on connect to other device

Hello,I've got some questions about the shuffle play when I control my actual song on my computer from my computer. I've got a big playlist (+500 songs) and i like to control the music from my phone. But the shuffle purposed by my phone when I choose...

Casual Listener

Hello, I've got some questions about the shuffle play when I control my actual song on my computer from my computer. I've got a big playlist (+500 songs) and i like to control the music from my phon...

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes

THIS SONG IS NOT AVAILABLE.

I don't know what to do. Any suggestions? Reinstalled.

Casual Listener

I don't know what to do. Any suggestions? Reinstalled.

bambinoluciano

Casual Listener

1426 Views

4 replies

0 likes

  • 1426 Views
  • 4 replies
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wont download offline

Hi I recently installed the new update for spotify on my android (Samsung Galaxy S5) and have encountered a download problem - songs show as downloaded but no actual music has synchronised through to device. And when I restart my device all 'download...

Casual Listener

    Hi I recently installed the new update for spotify on my android (Samsung Galaxy S5) and have encountered a download problem - songs show as downloaded but no actual music has synchro...

346 Views

0 replies

0 likes

  • 346 Views
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Android

Can somebody please help me before I throw my phone ! I can't seem to listen to music without being on WiFi . Which is annoying cause my phone works better off of WiFi . I'm not always near WiFi , I work all the time and I'm always out I'm rarely nea...

Casual Listener

Can somebody please help me before I throw my phone ! I can't seem to listen to music without being on WiFi . Which is annoying cause my phone works better off of WiFi . I'm not always near WiFi , I ...

jamiejich

Casual Listener

588 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

wont play offline

my songs wont play offline bar will not slide over to availbilty to play offline

Casual Listener

my songs wont play offline bar will not slide over to availbilty to play offline

Daniel

Community Legend

554 Views

3 replies

0 likes

  • 554 Views
  • 3 replies
  • 0 likes

Folders, Genre Tags and drag and drop play lists

When will we see drag and drop sorting of play lists and the ability to create folders like the desktop app?
Do we really need to go to the desktop to organize our library of music when we have an Android mobile computer in our pockets?
The third part ...

Roadie

When will we see drag and drop sorting of play lists and the ability to create folders like the desktop app?<br>Do we really need to go to the desktop to organize our library of music when we h...

paulina4007

Newbie

1101 Views

2 replies

0 likes

drag and drop
folders
genres
Playlists
Tags
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  • 2 replies
  • 0 likes

Spotify won't play on Samsung Edge 7

Help! I've installed and unistalled spotify 100 times on my new Edge 7. The icon shows up, but doesn;t open anything. Any suggestions on how to get this to work? I'm a premium user.

Newbie

Help! I've installed and unistalled spotify 100 times on my new Edge 7.  The icon shows up, but doesn;t open anything.  Any suggestions on how to get this to work? I'm a premium user.

Tiffanykb

Newbie

1032 Views

2 replies

0 likes

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Device authorization?

Hi all, I'm trying to login info the Spotify addons for my android TV. I'm trying to find the "device authorization" on the spotify website so I can get a pin to enter into the Addon, but there is no option on the website, I can remove my 2 phones bu...

Newbie

Hi all,    I'm trying to login info the Spotify addons for my android TV.    I'm trying to find the "device authorization" on the spotify website so I can get a pin to enter i...

osornios

Spotify Star

1426 Views

1 replies

0 likes

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  • 1 replies
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Solved!! How do I turn off shuffle play?

Hi, I'm Bob. I've been a subscriber for quite a while. But, this is my first post. I'd like to listen to albums/playlists in order. But, somehow, shuffle play got turned on and I can't get it turned back off. Can someone please help? Thanks, Bob

Casual Listener

Hi,   I'm Bob.  I've been a subscriber for quite a while.  But, this is my first post.    I'd like to listen to albums/playlists in order.  But, somehow, shuffle pla...

shalvorson

Newbie

1507 Views

3 replies

0 likes

features
Fix
FIXME
Shuffle play
  • 1507 Views
  • 3 replies
  • 0 likes

Missing Playlist

I just switched from an iPHone to a Samsung Galaxy 7s and only one of my Spotify playlist is showing on my app

Newbie

I just switched from an iPHone to a Samsung Galaxy 7s and only one of my Spotify playlist is showing on my app

Daniel

Community Legend

479 Views

2 replies

0 likes

  • 479 Views
  • 2 replies
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Storage and sound

My phone has start to say that there is no storage at my phone so i have to uninstall it every day. This is really annoying and i don't know what to do. Has anyone hade this problem to?And the sound just disappear for me at the middle of a song.I'm g...

Newbie

My phone has start to say that there is no storage at my phone so i have to uninstall it every day. This is really annoying and i don't know what to do. Has anyone hade this problem to? And the soun...

Daniel

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Solved!! Incomplete playback

I have found that downloading songs in Spotify (version 5.2.0.885) onto my Samsung 64GB microSDXC in my Galaxy S5 results in incomplete playback; the songs will stop playing before the end of the track and the transport will not move any further. If ...

Casual Listener

I have found that downloading songs in Spotify (version 5.2.0.885) onto my Samsung 64GB microSDXC in my Galaxy S5 results in incomplete playback; the songs will stop playing before the end of the tra...

MikeAych

Casual Listener

2329 Views

4 replies

0 likes

Download error
download spotify
Downloaded tracks
galaxy s5
sd card
  • 2329 Views
  • 4 replies
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Solved!! Artist list reduced to less than ten on phone... why?

I USED to be able to go to my artist list and see all of my artist. I still see them on my laptop, but when I do it from my phone, there are less than 10 artist in there. How do I get my artists to show back up in my phone? Samsung Galaxy S7 Android ...

Regular

I USED to be able to go to my artist list and see all of my artist. I still see them on my laptop, but when I do it from my phone, there are less than 10 artist in there. How do I get my artists to s...

Thom71gt

Regular

576 Views

2 replies

0 likes

  • 576 Views
  • 2 replies
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Solved!! spotify crashes when i open another app

very often when i open another app spotify stops playing. so often that i now call it stopify. having upgraded to premium i now feel i can complain about this. i have uninstalled and reinstalled. can someone help please?

Casual Listener

very often when i open another app spotify stops playing. so often that i now call it stopify.   having upgraded to premium i now feel i can complain about this. i have uninstalled and reinsta...

RayRayJFX

Casual Listener

34050 Views

8 replies

0 likes

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Solved!! Help with a number of issues.

1. I do not want my Visa card information saved on your website or your servers. Please remove it, because apparently I cannot without deleting my current subscription. I only wanted this months subscription, and did not agree on you people saving my...

Music Fan

1. I do not want my Visa card information saved on your website or your servers. Please remove it, because apparently I cannot without deleting my current subscription.   I only wanted this ...

lorindatravers

Casual Listener

1130 Views

7 replies

0 likes

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  • 7 replies
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Music only plays on Galaxy S6 when screen is active.

When listening to music on a playlist it does not shuffle to the next song if my screen is locked. Once i reopen the app the song starts playing again. This wasn't the case until a weeka go. This is frustrating when i am at the gym or listening to mu...

Newbie

When listening to music on a playlist it does not shuffle to the next song if my screen is locked. Once i reopen the app the song starts playing again. This wasn't the case until a weeka go. This is ...

osornios

Spotify Star

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Spotify stops playing with bluetooth too my stereo speaker

I have a jbl flip 2 speaker and i connect my asus zenpad 8 to my speaker by bluetooth(with internet)and after about 10 seconds the music stops and it remains stopping and playing.Pls help!!! jacartas

Newbie

I have a jbl flip 2 speaker and i connect my asus zenpad 8 to my speaker by bluetooth(with internet)and after about 10 seconds the music stops and it remains stopping and playing.Pls help!!!   ...

443 Views

0 replies

0 likes

  • 443 Views
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Can't access controls on lock screen

Hi, I had an Xperia Z3 and Spotify worked great whilst locked. I could skip and pause no problem.I've just gotten the Xperia Z5 today and while the phone is locked it will show me the background image of the song playing. But no controls. When I pull...

Music Fan

Hi, I had an Xperia Z3 and Spotify worked great whilst locked. I could skip and pause no problem. I've just gotten the Xperia Z5 today and while the phone is locked it will show me the background ...

yazrana12

Newbie

1354 Views

4 replies

0 likes

  • 1354 Views
  • 4 replies
  • 0 likes

Weird Network Issues w/ Spotify

I'm not sure what is going on but I can't seem to get Spotify to work on my home network on any mobile device. It works fine on my PC but not my tablet, phone, or chromecast. If I utilize my phones LTE connection everything is fine, even tried to cre...

Casual Listener

I'm not sure what is going on but I can't seem to get Spotify to work on my home network on any mobile device. It works fine on my PC but not my tablet, phone, or chromecast. If I utilize my pho...

user-removed

Not applicable

821 Views

6 replies

0 likes

  • 821 Views
  • 6 replies
  • 0 likes