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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839187 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839187 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13586 Views
  • 1 replies
  • 0 likes
  • 13586 Views
  • 1 replies
  • 0 likes

I can't open the app

  • Casual Listener
  • RoyHS00
  • Newbie
  • 182 Views
  • 3 replies
  • 0 likes
  • 182 Views
  • 3 replies
  • 0 likes

Listening offline only once?

Just got Spotify. Went to listen to the playlist offline and I could only listen to the song once. Is this how Spotify works? Do I have wrong setting on my android tab? Thanks for your help

  • Newbie
  • Just got Spotify. Went to listen to the playlist offline and I could only listen to the song once. Is this how Spotify works? Do I have wrong setting on my android tab? Thanks for your help
  • ErickRGuetta
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Recent Increased in Data Usage

I use Spotify a lot, and I have the quality set to high, which it has been since I started using spotify, however recently my data usage for spotify has gone through the roof. My last 3 billing cycles spotify data usage ranged from 400Mb to 800Mb in ...

  • Casual Listener
  • I use Spotify a lot, and I have the quality set to high, which it has been since I started using spotify, however recently my data usage for spotify has gone through the roof. My last 3 billing cycle...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Spotify on tablet got same limitation as on mobile

Spotify say that without premium we can listen any song on PC or Tablet, and the random play is only on mobile. That's wrong, on my tablet (galxy note pro 12.2), i only have the fukin' random play. Spotify really sux. THAT is the legal offer of music...

  • Music Fan
  • Spotify say that without premium we can listen any song on PC or Tablet, and the random play is only on mobile. That's wrong, on my tablet (galxy note pro 12.2), i only have the fukin' random play. S...
  • sapasss
  • Music Fan
  • 744 Views
  • 2 replies
  • 0 likes
  • 744 Views
  • 2 replies
  • 0 likes

I am uninstalling spotify

I have read so many posts about this it makes me mad.I installed spotify today, and it hijacked my S5's lockscreen with a spotify Screensaver.I hate not having control of my phone you absolute wanders.

  • Newbie
  • I have read so many posts about this it makes me mad. I installed spotify today, and it hijacked my S5's lockscreen with a spotify Screensaver. I hate not having control of my phone you absolute wa...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Solved!! Chromecast

I dont see were to enable chromecast.  Could someone help?

  • Regular
  • I dont see were to enable chromecast.  Could someone help?
  • nicholelynne
  • Newbie
  • 986 Views
  • 10 replies
  • 1 likes
  • 986 Views
  • 10 replies
  • 1 likes

Can you download music if you have premium

Can you download your music from Spotify if you have the premium to your Android music media player or can they be save to your SD card

  • Newbie
  • Can you download your music from Spotify if you have the premium to your Android music media player or can they be save to your SD card
  • driveflanger
  • Community Legend
  • 1016 Views
  • 3 replies
  • 0 likes
  • 1016 Views
  • 3 replies
  • 0 likes

Payment

My card had zero balance and now I received an overdraft from the bank could you credit my 9.99 back

  • Newbie
  • My card had zero balance and now I received an overdraft from the bank could you credit my 9.99 back
  • ste_wilko
  • Music Fan
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! android and ipad

admin can please take this away, i found a way to make it done!   

  • Newbie
  • admin can please take this away, i found a way to make it done! 😃    
  • ste_wilko
  • Music Fan
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

External equalizers not working with Spotify

I'm using Spotify on a 2nd gen Motorola Moto LTE, Android version 5.0.2. I'm trying to get an external equalizer to work with Spotify, as the bundled one is close to worthless (as it doesn't allow setting the levels of the bands, just choosing betwee...

  • Newbie
  • I'm using Spotify on a 2nd gen Motorola Moto LTE, Android version 5.0.2. I'm trying to get an external equalizer to work with Spotify, as the bundled one is close to worthless (as it doesn't allow se...
  • 559 Views
  • 0 replies
  • 0 likes
  • Android
    Equalizer
    Lollipop
    Motorola Moto 2nd gen
  • 559 Views
  • 0 replies
  • 0 likes

Samsung S3 Spotify 3.3.0.988 Problem in bluetooth

Spotify version 3.3.0.988 for the bluetooth function to go to the next song, please update.

  • Regular
  • Spotify version 3.3.0.988 for the bluetooth function to go to the next song, please update.
  • Mterre
  • Regular
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! I can't Cancel my subscription. [Free Trial]

It says that I will be put on a free 7 day trial. HOWEVER, "Sprint Customers: Users accepting a trial will remain on Spotify Premium and will be billed up to $9.99/mo and may cancel at any time." I am a sprint customer. I DO NOT want to be charged. I...

  • Regular
  • It says that I will be put on a free 7 day trial.  HOWEVER,  " Sprint Customers: Users accepting a trial will remain on Spotify Premium and will be billed up to $9.99/mo and may cancel at a...
  • flowers5203
  • Newbie
  • 6362 Views
  • 8 replies
  • 0 likes
  • 6362 Views
  • 8 replies
  • 0 likes

Unable to have Spotify cache files to SD card on Moto G 2

hi everyone, even following the instructions, deleting cache than having loads more free space on my SD card I'm unable to have Spotify cache files on it.I use a Moto G 2.Anybody can help?

  • Newbie
  • hi everyone, even following the instructions, deleting cache than having loads more free space on my SD card I'm unable to have Spotify cache files on it. I use a Moto G 2. Anybody can help?
  • kkamil
  • Regular
  • 501 Views
  • 3 replies
  • 1 likes
  • cache sd card
  • 501 Views
  • 3 replies
  • 1 likes

Wi-Fi problems

My Spotify app on my phone does not like using Wi-Fi, but enjoys using up my mobile data. Using spotify on my desktop with my Wi-Fi works fine. Can I have some help resolving this issue with the app on my phone? Thanks.

  • Music Fan
  • My Spotify app on my phone does not like using Wi-Fi, but enjoys using up my mobile data. Using spotify on my desktop with my Wi-Fi works fine. Can I have some help resolving this issue with the app ...
  • Kokafones
  • Music Fan
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Album Art In Local Files Not showing during playback.....

So basically, i synched a few japanese songs from my PC client to my mobile client. Album Art images on my Desktop shows perfectly in spotify. When i show the menu option for this particular song, album art is clearly shown.. But...When i open the so...

Screenshot_2015-08-01-03-25-54.png Screenshot_2015-08-01-03-26-06.png
  • Visitor
  • So basically, i synched a few japanese songs from my PC client to my mobile client. Album Art images on my Desktop shows perfectly in spotify. When i show the menu option for this particular song, al...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Getting a connection error on wifi

Hi, I'm getting non-stop connection error on my HTC M8, I've already unistalled it 4 times. I have to redownload all my music EACH TIME. It's getting really anoying. It work until I connect on my laptop and then it's gone forever. Please do something...

  • Casual Listener
  • Hi,   I'm getting non-stop connection error on my HTC M8, I've already unistalled it 4 times. I have to redownload all my music EACH TIME. It's getting really anoying.    It work u...
  • mathieu452
  • Casual Listener
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Can see but not use controls on notification bar or lockscreen Android lollipop

I can see the controls (add, previous Song, pause, next Song) but when i press them, nothing happens.I'm using lollipop on a Asus zenfone 5.And just to clarify, i CAN see the controls, both in the lockscreen and the notification bar, but they don't w...

  • Casual Listener
  • I can see the controls (add, previous Song, pause, next Song) but when i press them, nothing happens. I'm using lollipop on a Asus zenfone 5. And just to clarify, i CAN see the controls, both in th...
  • Matheus_P
  • Casual Listener
  • 1152 Views
  • 3 replies
  • 1 likes
  • 1152 Views
  • 3 replies
  • 1 likes

Solved!! Problems with SD Card After Reboot

Hi, I formatted my SD Card through my Xperia Z3 with Lollipop.I erased all data from Spotify, included the folder spotify.music.Installed the Spotify again with the SD Card connected and all worked fine.I did download from all my albuns, and verified...

  • Casual Listener
  • Hi,   I formatted my SD Card through my Xperia Z3 with Lollipop. I erased all data from Spotify, included the folder spotify.music. Installed the Spotify again with the SD Card connected and...
  • Esdras6
  • Casual Listener
  • 1196 Views
  • 2 replies
  • 1 likes
  • 1196 Views
  • 2 replies
  • 1 likes

Env: prod