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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111673 Views

26 replies

3 likes

  • 111673 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224729 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224729 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582108 Views

79 replies

3 likes

  • 582108 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479081 Views

577 replies

40 likes

Account
Free
  • 479081 Views
  • 577 replies
  • 40 likes

App freezes every time it's opened

I'm using Spotify version 5.4.0.858 on a Samsung Galaxy S4 and Spotify always freezes when I try to open it. I get a message saying "Spotify is not responding..." every time it's opened. On top of that I get a notification that says"No storage area f...

Newbie

I'm using Spotify version 5.4.0.858 on a Samsung Galaxy S4 and Spotify always freezes when I try to open it. I get a message saying "Spotify is not responding..." every time it's opened. On top of th...

user-removed

Not applicable

620 Views

1 replies

0 likes

Android 5.0.2
Samsung Galaxy S4 Spotify
storage
  • 620 Views
  • 1 replies
  • 0 likes

Radio Stations stop after 15-20 songs

Radio Stations just stop playing after a certain amount of songs have played / been skipped. I haven't measured exactly how many songs, but it feels like 15 to 20 songs maybe. It's as if the radio stations became a playlist instead of an actual radio...

Casual Listener

Radio Stations just stop playing after a certain amount of songs have played / been skipped. I haven't measured exactly how many songs, but it feels like 15 to 20 songs maybe. It's as if the rad...

Halamantariel

Casual Listener

1172 Views

5 replies

0 likes

  • 1172 Views
  • 5 replies
  • 0 likes

Help- Preminum user unable to listen to music offline

I have a LG tablet and a Preminum subscriber. I have downloaded music but I am unable to listen to songs offline. Please help. Thanks!

Newbie

I have a LG tablet and a Preminum subscriber. I have downloaded music but I am unable to listen to songs offline. Please help.   Thanks!

osornios

Spotify Star

685 Views

1 replies

0 likes

  • 685 Views
  • 1 replies
  • 0 likes

Podcast Tab not showing and not able to subscribe to podcasts

Hi @everyone, I have the following problem:I want to subscribe to a podcast (Fest & Flauschig by Olli Schulz and Jan Böhmermann) but it is not possible for me. I have an Android phone (Samsung Galaxy S3 Mini), I got Spotify Free, I live in Germany (a...

Newbie

Hi @everyone,   I have the following problem: I want to subscribe to a podcast (Fest & Flauschig by Olli Schulz and Jan Böhmermann) but it is not possible for me.   I have an Andro...

818 Views

0 replies

0 likes

  • 818 Views
  • 0 replies
  • 0 likes

Music shuffling with in shuffle play

When I'm listening to an album instead of it going to the next song it skips around, without me being in shuffle play. How can i get this to stop and just go to the next song? I am a premium user

Newbie

When I'm listening to an album instead of it going to the next song it skips around, without me being in shuffle play. How can i get this to stop and just go to the next song? I am a premium user

851 Views

0 replies

0 likes

  • 851 Views
  • 0 replies
  • 0 likes

Android TV app, no 2.1 sound and bad controlling

Hi' I have noticed there is no sub when using the app for Android TV.On my receiver, it just says 2.0, not 2.1 as it should. Every other app works as it should with this. And the control. To get out of the app, I have to push home button. That is no ...

Music Fan

Hi'   I have noticed there is no sub when using the app for Android TV. On my receiver, it just says 2.0, not 2.1 as it should. Every other app works as it should with this.   And the ...

523 Views

0 replies

0 likes

  • 523 Views
  • 0 replies
  • 0 likes

Cannot download songs on SD card despite having three Android devices

Hello, for some reason it was suddenly not possible anymore to download songs on my Android phone. The error message always bothers that I ought to have more than three devices with that phone - I never had any problems downloading and neither added ...

Regular

Hello,   for some reason it was suddenly not possible anymore to download songs on my Android phone. The error message always bothers that I ought to have more than three devices with that pho...

Brehliant

Regular

606 Views

2 replies

0 likes

  • 606 Views
  • 2 replies
  • 0 likes

Not avalible in my country

Hi so I've had Spotify before on my last phone but now with my new phone its not allowing me to download it and I saying its not available in my country, this can't be the problem because I live in the channel islands and my sister with the same phon...

Visitor

Hi so I've had Spotify before on my last phone but now with my new phone its not allowing me to download it and I saying its not available in my country, this can't be the problem because I live in t...

388 Views

0 replies

0 likes

  • 388 Views
  • 0 replies
  • 0 likes

Skip back option in widget and notification grayed out.

The skip back option in widget and notification has been grayed out and not allowing me to select it. Only while in the actual app it's lit up.

Regular

The skip back option in widget and notification has been grayed out and not allowing me to select it. Only while in the actual app it's lit up.

charlesdotero

Regular

1000 Views

4 replies

0 likes

  • 1000 Views
  • 4 replies
  • 0 likes

Solved!! New album won't play

Teens of denial by car seat headrest just came out but when I click on any song in the album, it appears on the bottom of the screen then promptly disappears. It may have been uploaded incorrectly. Not sure but I really want to hear it

Casual Listener

Teens of denial by car seat headrest just came out but when I click on any song in the album, it appears on the bottom of the screen then promptly disappears. It may have been uploaded incorrectly. N...

rionmora

Casual Listener

945 Views

2 replies

0 likes

Album Unavailable
  • 945 Views
  • 2 replies
  • 0 likes

Shared playlist, notifications

I have active notifications (shared playlists), but they will not load on my android. I have the green dot saying that they are there but they never appear. I have tried logging out, logging out and reinstalling, but they never appear. My other frien...

Newbie

I have active notifications (shared playlists), but they will not load on my android. I have the green dot saying that they are there but they never appear. I have tried logging out, logging out and ...

650 Views

0 replies

0 likes

Notifications
shared playlists
  • 650 Views
  • 0 replies
  • 0 likes

Sd card-too much memory

I have spotify on android 4.1.2,and sd card 8 GB kingston,class 10.When i go to android>data>com.spotify>files>spotify cashe>storageStorage folder now have a 300 mb and every time i listen some time it fills up.I think it will go to 7 GB. After some ...

Casual Listener

I have spotify on android 4.1.2,and sd card 8 GB kingston,class 10. When i go to android>data>com.spotify>files>spotify cashe>storage Storage folder now have a 300 mb and every time ...

igor_lavic

Casual Listener

585 Views

2 replies

0 likes

  • 585 Views
  • 2 replies
  • 0 likes

Playlist followers?

Where can i see in the app how many followers my playlist has?

Music Fan

Where can i see in the app how many followers my playlist has?

Jennie1

Music Fan

1259 Views

6 replies

0 likes

  • 1259 Views
  • 6 replies
  • 0 likes

Spotify CLOSES randomly when using other Apps

I have an account in Spotify Premium and recently it started to CLOSE the app when I open some other app like Facebook or Chrome. Not only stops playing but CLOSES the app Spotify, so I have to open it again and look for the song I was listening to. ...

Casual Listener

I have an account in Spotify Premium and recently it started to CLOSE the app when I open some other app like Facebook or Chrome. Not only stops playing but CLOSES the app Spotify, so I have to open ...

Mariliasc

Casual Listener

1964 Views

4 replies

0 likes

  • 1964 Views
  • 4 replies
  • 0 likes

Can not play music

Newbie

Daniel

Community Legend

1089 Views

2 replies

0 likes

  • 1089 Views
  • 2 replies
  • 0 likes

different libraries

It seems I got a really rare problem, I haven't found anything about it yet. Although it may seem impossible, but I have some tracks on my smartphone that aren't on spotify. Is it possible to still get them in my offline spotify playlists?or the play...

Newbie

It seems I got a really rare problem, I haven't found anything about it yet.   Although it may seem impossible, but I have some tracks on my smartphone that aren't on spotify. 🙂 Is it possib...

Daniel

Community Legend

621 Views

2 replies

0 likes

  • 621 Views
  • 2 replies
  • 0 likes

Music wont play offline or automaticly continue

My premuim account will show that i can play the songs offline but when i dont have connection they wont play. Also, and just as irritating, the songs wont automaticly keep playing. I have to hit next song every time i want to listen to the next song...

Newbie

My premuim account will show that i can play the songs offline but when i dont have connection they wont play. Also, and just as irritating, the songs wont automaticly keep playing. I have to hit nex...

osornios

Spotify Star

683 Views

2 replies

0 likes

  • 683 Views
  • 2 replies
  • 0 likes

error en subcripcion

ayuda quiero pagar y me marca el siguiente errorayuda me marca error

Newbie

ayuda quiero pagar y me marca el siguiente error ayuda me marca error

osornios

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Family Plan

My husband and I are having issues with our family plan. He cannot and I cannot play music at the sametime on different devices. Plz help!

Newbie

My husband and I are having issues with our family plan. He cannot and I cannot play music at the sametime on different devices. Plz help!

osornios

Spotify Star

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

Buttons

As i try to use the add to up next option while listening to my music my finger hits the actual song and changes my music. Is there a way to change the button size or can it be changed for everyones benefit?

Newbie

As i try to use the add to up next option while listening to my music my finger hits the actual song and changes my music. Is there a way to change the button size or can it be changed for everyones ...

osornios

Spotify Star

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes