Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1046 Views
  • 0 replies
  • 4 likes

Solved!! INSUFFICIENT STORAGE

I uninstalled Spotify thinking it would clear all my downloaded playlists so that I could have more space on my phone. Now it won't install!! I've been trying to find a solution for two hours and I'm starting to get frustrated because I have to be so...

  • Regular
  • I uninstalled Spotify thinking it would clear all my downloaded playlists so that I could have more space on my phone. Now it won't install!! I've been trying to find a solution for two hours and I'm...
  • osornios
  • Spotify Star
  • 7978 Views
  • 12 replies
  • 0 likes
  • 7978 Views
  • 12 replies
  • 0 likes

Albums won't play in order

Whenever I play an album, whether in the Android app or the web player it shuffles the album. I am a premium subscriber. I am *not* clicking the green shuffle button. I click the "play" icon next to the first song next to in the album and the song co...

  • Newbie
  • Whenever I play an album, whether in the Android app or the web player it shuffles the album. I am a premium subscriber.  I am *not* clicking the green shuffle button.  I click the "play" i...
  • Daniel
  • Community Legend
  • 757 Views
  • 2 replies
  • 0 likes
  • 757 Views
  • 2 replies
  • 0 likes

Premium

I have upgraded to premium but now my Spotify app isn't working at all, I just keep getting a message telling me to upgrade

  • Newbie
  • I have upgraded to premium but now my Spotify app isn't working at all, I just keep getting a message telling me to upgrade
  • osornios
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

28 April 2016 update made client redownload offline songs

More of a heads up and a gripe than a support issue, but this was incredibly annoying to wake up to. Last night, Spotify updated itself. This morning when I fired it up before hopping in the car for my commute, I was greeted with a progress bar: "0 o...

  • Regular
  • More of a heads up and a gripe than a support issue, but this was incredibly annoying to wake up to.   Last night, Spotify updated itself.  This morning when I fired it up before hopping ...
  • monstertrucker
  • Regular
  • 791 Views
  • 2 replies
  • 0 likes
  • Update
  • 791 Views
  • 2 replies
  • 0 likes

App crash

My app crashes and I can't open it. I reinstalled but it still won't work. I log in with my facebook acc.

  • Visitor
  • My app crashes and I can't open it. I reinstalled but it still won't work. I log in with my facebook acc.
  • Daniel
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Cannot play this song error.

Lately I have been playing in shuffle and a lot of my songs prompt a "cannot play song" message. As well as volume dip. I can hear the sound level fading drastically during play. Its not my device as i have used aux and bluetooth and it only happens ...

  • Newbie
  • Lately I have been playing in shuffle and a lot of my songs prompt a "cannot play song" message. As well as volume dip. I can hear the sound level fading drastically during play. Its not my device as...
  • Daniel
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Samsung s5 problem

Dear people please help me with this.I use spotify premium and love it not much bad to say about it.But when I play a song and lock my screen you get the usual symbols for 'next song' and 'previous song' right ? Well I don't know how but I seems km t...

  • Casual Listener
  • Dear people please help me with this. I use spotify premium and love it not much bad to say about it. But when I play a song and lock my screen you get the usual symbols for 'next song' and 'pr...
  • Daniel
  • Community Legend
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Shuffle Play with Spotify Connect

I've had a problem with my shuffle playlists for a while. I'll usually have music playing from my laptop during work, using my phone to control it using spotify connect since I like to keep the Spotify Desktop app minimized as it does not have a plea...

  • Music Fan
  • I've had a problem with my shuffle playlists for a while. I'll usually have music playing from my laptop during work, using my phone to control it using spotify connect since I like to keep the ...
  • 1469 Views
  • 0 replies
  • 0 likes
  • 1469 Views
  • 0 replies
  • 0 likes

Solved!! certain downloaded songs won't play

I'm running into a really weird and very annoying issue in which all of the songs on two albums will not play on my Samsung Galaxy S5, but only after they have been downloaded to the device (they both stream fine, either before I download the music o...

  • Music Fan
  • I'm running into a really weird and very annoying issue in which all of the songs on two albums will not play on my Samsung Galaxy S5, but only after they have been downloaded to the device (they bot...
  • queequeg99
  • Music Fan
  • 12520 Views
  • 5 replies
  • 1 likes
  • 12520 Views
  • 5 replies
  • 1 likes

Can t finish downloading all my songs

Every time i open spotify the app starts downloading music i had already download... And i cant listen them i have to wait until spotify download them all... How can i do? And what is happening?

  • Newbie
  • Every time i open spotify the app starts downloading music i had already download... And i cant listen them i have to wait until spotify download them all... How can i do? And what is happening?
  • Daniel
  • Community Legend
  • 489 Views
  • 2 replies
  • 0 likes
  • 489 Views
  • 2 replies
  • 0 likes

Solved!! Followed playlist and download

Hi everybody,I want to follow a playlist and store it offline.My question is, if the playlist change some tracks, will the downloads change at the same time?And will the old tracks (erased at the playlist) also erased at my device?Thanks a lot for yo...

  • Casual Listener
  • Hi everybody, I want to follow a playlist and store it offline. My question is, if the playlist change some tracks, will the downloads change at the same time? And will the old tracks (erased at t...
  • schwiemo
  • Casual Listener
  • 1507 Views
  • 2 replies
  • 0 likes
  • 1507 Views
  • 2 replies
  • 0 likes

Solved!! Two Spotify Apps?

When I search for "spotify" on the Google Play app store, I get two main results that seem to be identical. One is called "Sotify," and the other is called "Spotify Music." They are listed under the same developer, "Spotify Ltd." Which one of these s...

  • Visitor
  • When I search for "spotify" on the Google Play app store, I get two main results that seem to be identical. One is called "Sotify," and the other is called "Spotify Music." They are listed under the ...
  • 21boyspanicking
  • Newbie
  • 12984 Views
  • 5 replies
  • 0 likes
  • 12984 Views
  • 5 replies
  • 0 likes

How to shuffle artist tracks?

When I open an artist and press the "shuffle" button Spotify strongly favours the newest albums and omits albums from 1970/1980 entirely. How can I really listen to an artist in shuffle mode? Thanks for help

  • Gig Goer
  • When I open an artist and press the "shuffle" button Spotify strongly favours the newest albums and omits albums from 1970/1980 entirely.  How can I really listen to an artist in shuffle mode? ...
  • 308 Views
  • 0 replies
  • 1 likes
  • 308 Views
  • 0 replies
  • 1 likes

Solved!! Playlist filter not (always) showing

After updating to Spotify 5.0.0.956 on my Android device, the playlist filtering option (on top of the list of playlists) is not showing reliably anymore. Most of the times I cannot scroll beyond the topmost playlist and access the filter, but someti...

  • Regular
  • After updating to Spotify 5.0.0.956 on my Android device, the playlist filtering option (on top of the list of playlists) is not showing reliably anymore. Most of the times I cannot scroll beyond the...
  • dijara
  • Regular
  • 8135 Views
  • 11 replies
  • 0 likes
  • 8135 Views
  • 11 replies
  • 0 likes

Help with Amazon Firetab

Hey guys, On my laptop and previous android tablet computer, I was able to use the whole range of my playlists and albums even as a free user, and it was great. I heard that on phones, the service is a lot more limited, but on tablets and laptop/desk...

  • Newbie
  • Hey guys,    On my laptop and previous android tablet computer, I was able to use the whole range of my playlists and albums even as a free user, and it was great.   I heard that o...
  • Daniel
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Playlist playing random songs

My playlists don't stick to the songs I've added. If I add one song from an album to my playlist, the playlist will play any song on that album. Most of what ends up playing is stuff I don't want to hear. I paid for premium but it didn't fix this pro...

  • Newbie
  • My playlists don't stick to the songs I've added. If I add one song from an album to my playlist, the playlist will play any song on that album. Most of what ends up playing is stuff I don't want to ...
  • Daniel
  • Community Legend
  • 447 Views
  • 2 replies
  • 0 likes
  • 447 Views
  • 2 replies
  • 0 likes

Playlists not playing the whole list

I'm a premium subscriber. Lately I've noticed that some of my playlists aren't playing all of the songs, especially when on shuffle. Recently a lot of my usage has been on the ps4 but I control it from my phone. I have to start playing on ps4 then hi...

  • Newbie
  • I'm a premium subscriber. Lately I've noticed that some of my playlists aren't playing all of the songs, especially when on shuffle. Recently a lot of my usage has been on the ps4 but I control it fr...
  • martinbanks
  • Casual Listener
  • 1286 Views
  • 2 replies
  • 2 likes
  • 1286 Views
  • 2 replies
  • 2 likes

Trouble playing songs via USB from phone to panasonic receiver

Have recently changed to android from iOS and am unable to play my music via usb connection from my phone to my receiver, AUX also doesn't work.. works fine in my car though.Didnt have the issue with my iPhone, anyone else have the same problem?Thank...

  • Casual Listener
  • Have recently changed to android from iOS and am unable to play my music via usb connection from my phone to my receiver, AUX also doesn't work.. works fine in my car though. Didnt have the issue wi...
  • Daniel
  • Community Legend
  • 2693 Views
  • 5 replies
  • 0 likes
  • 2693 Views
  • 5 replies
  • 0 likes

Spotify keeps logging me out and deleting all my downloaded songs when my iPhone dies

ever since I downloaded the new version of Spotify (5.5.0) off the App Store, every time my phone dies all my songs get deleted and I get logged out. Help

  • Casual Listener
  • ever since I downloaded the new version of Spotify (5.5.0) off the App Store, every time my phone dies all my songs get deleted and I get logged out. Help
  • Daniel
  • Community Legend
  • 3610 Views
  • 1 replies
  • 1 likes
  • 3610 Views
  • 1 replies
  • 1 likes