Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
211547 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
562382 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
464035 Views
575 replies
39 likes
I use spotify on my note5. It went offline on its own, since then I can not get all my songs to download again. I have uninstalled and reinstalled, I have logged out and in again. Since doing that it will only allow 7 songs to download. It is not a m...
I use spotify on my note5. It went offline on its own, since then I can not get all my songs to download again. I have uninstalled and reinstalled, I have logged out and in again. Since doing that it...
Community Legend
370 Views
1 replies
0 likes
Hi!I have lost my password so I wanted to change it, but the problem is that I don't remember which email I've used to make my account..Is there any solution to change the email so I can change the password? Thanks!
Hi! I have lost my password so I wanted to change it, but the problem is that I don't remember which email I've used to make my account.. Is there any solution to change the email so I can change t...
Not applicable
834 Views
3 replies
0 likes
I upgraded to spotify premium using the student discount. When filling in my information to prove I am a student it did not find my information. I was still charged the $5 but still cannot using the premium features. I have logged out and in twice an...
I upgraded to spotify premium using the student discount. When filling in my information to prove I am a student it did not find my information. I was still charged the $5 but still cannot using the ...
Community Legend
1266 Views
8 replies
0 likes
i have a motorola XT1032 or moto X, and i have spotify premium, and i downloaded spotify on my pc and android. but i cant seem to connect my pc to my android. and yeah im on the same wifi and ofcourse the same account on both my phone and pc
i have a motorola XT1032 or moto X, and i have spotify premium, and i downloaded spotify on my pc and android. but i cant seem to connect my pc to my android. and yeah im on the same wifi and ...
Not applicable
857 Views
6 replies
0 likes
Spotify did not take their March payment . So every month since than I'm overpaying and have racked up 150$ in overdraft fees...PLEASE Help
Spotify did not take their March payment . So every month since than I'm overpaying and have racked up 150$ in overdraft fees...PLEASE Help
Community Legend
601 Views
1 replies
0 likes
I have spotify for the s6 on sprint and it wouldnt log me in i logged out trying to log back in now the whole app crashes what can i do?
I have spotify for the s6 on sprint and it wouldnt log me in i logged out trying to log back in now the whole app crashes what can i do?
Community Legend
360 Views
1 replies
0 likes
Hope u can help, every time I play my download it just stops playing! Now I really don't want to pay for something I can't listen to plz help!!
Hope u can help, every time I play my download it just stops playing! Now I really don't want to pay for something I can't listen to plz help!!
Casual Listener
840 Views
4 replies
0 likes
On the LG G4 i've got spotify installed and all the music is catched on extremly. I am a Premium User but, i have had an Iphone before. On this iphone you can change the equalizer under settings where is this option on the LG G4? Help pls. When not r...
On the LG G4 i've got spotify installed and all the music is catched on extremly. I am a Premium User but, i have had an Iphone before. On this iphone you can change the equalizer under settings wher...
Community Legend
727 Views
1 replies
0 likes
Hi Spotify Team, will there be a beta test for the new interface on Android Wear 2.0? As I am currently running the developer preview on my Huawei Watch I am pretty excited for a fast release of your new Android Wear support that was shown on Google ...
Hi Spotify Team, will there be a beta test for the new interface on Android Wear 2.0? As I am currently running the developer preview on my Huawei Watch I am pretty excited for a fast releas...
733 Views
0 replies
0 likes
I live in Korea, and I have fast giga fiber internet and LTE. Spotify STILL stutters and have problems with buffering. I tried deleting the cache and data with no result. I now resorted to saving music on my phone, but even the download rate is poor....
I live in Korea, and I have fast giga fiber internet and LTE. Spotify STILL stutters and have problems with buffering. I tried deleting the cache and data with no result. I now resorted to saving mus...
Not applicable
756 Views
3 replies
1 likes
Hallo, erhalte mittlerweile auf meinem S4 nach dem öffnen von Spotify die meldung "Spotify angehalten" habe bereits mehrfach neu installiert jedoch löst sich das problem nicht.Bekomm es einfach nicht hin das ichs mal wieder ordentlich nutzen kann! Ha...
Hallo, erhalte mittlerweile auf meinem S4 nach dem öffnen von Spotify die meldung "Spotify angehalten" habe bereits mehrfach neu installiert jedoch löst sich das problem nicht. Bekomm es einfach nic...
Not applicable
17393 Views
9 replies
4 likes
Hi all, I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my internet off or set offline mode some songs cannot be played...
Hi all, I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my ...
300 Views
0 replies
0 likes
Hi all, I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my internet off or set offline mode some songs cannot be played...
Hi all, I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my ...
322 Views
0 replies
0 likes
Hello. If I make a song available offline, will it be available on one device or will it be available on every device where I have Spotify?
Hello. If I make a song available offline, will it be available on one device or will it be available on every device where I have Spotify?
Community Legend
606 Views
1 replies
0 likes
Spotify for Android keeps logging off automatically after some time (it's very different, sometime it lasts longer than the other).The problem is when I log in again all my offline files aren't available anymore and I have to download them again.Andr...
Spotify for Android keeps logging off automatically after some time (it's very different, sometime it lasts longer than the other). The problem is when I log in again all my offline files aren't ava...
389 Views
0 replies
1 likes
Songs that I've previously downloaded will download but new ones won't for example cold chilling collective.
Songs that I've previously downloaded will download but new ones won't for example cold chilling collective.
Casual Listener
709 Views
2 replies
0 likes
Hi, I spent a couple of days with a friend and used my Spotify account to share on his laptop while i was there.I can't seem to disconnect his account now, so every time he plays music its starting on my android device as well.I also received a messa...
Hi, I spent a couple of days with a friend and used my Spotify account to share on his laptop while i was there. I can't seem to disconnect his account now, so every time he plays music its...
Not applicable
664 Views
1 replies
0 likes
With the upgrade to Android N, casting Spotify to my Chromecast(2nd gen) doesn't connect. When I try to cast music, the Spotify logo shows on the TV, but the app just says "connecting" until it eventually times out.
With the upgrade to Android N, casting Spotify to my Chromecast(2nd gen) doesn't connect. When I try to cast music, the Spotify logo shows on the TV, but the app just says "connecting" until it event...
Not applicable
783 Views
2 replies
0 likes
So you know how the song title is briefly displayed at the top of your phone screen after one song ends and another begins? I've noticed on multiple occasions it will display a song title that is not available on spotify at all. The first time I thou...
So you know how the song title is briefly displayed at the top of your phone screen after one song ends and another begins? I've noticed on multiple occasions it will display a song title that is not...
Spotify Star
1843 Views
5 replies
0 likes
I'm soon going to be going on a trip and have made a great playlist of about 500 songs. I had the playlist downloaded to my phone so I could listen to it offline at work. When scrolling I acccidently tapped the offline sync tab and I lost the playlis...
I'm soon going to be going on a trip and have made a great playlist of about 500 songs. I had the playlist downloaded to my phone so I could listen to it offline at work. When scrolling I acccid...
Community Legend
756 Views
1 replies
0 likes
