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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386550 Views

544 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8026 Views

0 replies

7 likes

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On verge of cancelling subscription due to android app

Does anyone know if there is anything i can do to improve the performance of the Spotify android app? I am really enjoying my subscription to Spotify premium, it has reignited my love for discovering new music! However, I am seriously considering cha...

Music Fan

Does anyone know if there is anything i can do to improve the performance of the Spotify android app?   I am really enjoying my subscription to Spotify premium, it has reignited my love for di...

jimardee

Music Fan

1437 Views

6 replies

0 likes

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Various Spotify App issues recently started

This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them. Nexus 6 / Android V6 / Spotify 4.2.0.739 Seeing various problems with the app recently. My colleague at work who also uses spoti...

Casual Listener

This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them.   Nexus 6 / Android V6 / Spotify 4.2.0.739   Seeing various pro...

IDK-4U

Newbie

787 Views

2 replies

1 likes

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  • 2 replies
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Solved!! Music drops out at end of every track

On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 except there are a few buzzes. It is almost like an audib...

Casual Listener

On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 e...

erssie

Casual Listener

972 Views

4 replies

0 likes

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Playlists Stopping After Every Track, Also Two-Seconds of Silence Towards the End of Every Track

Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of each track. I don't usually have crossfade turned o...

Casual Listener

Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of ...

haleyjo

Regular

3621 Views

10 replies

3 likes

freeze
gaps
pause
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No Internet connection

I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connection' and my wi-fi is fine. Someone help? Thanks

Visitor

I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connect...

tezcuboy

Casual Listener

622 Views

4 replies

0 likes

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Remove donwload music

removes downloads of some songs, but, the space in the card memory remains the same, help me.

Newbie

removes downloads of some songs, but, the space in the card memory remains the same, help me.

osornios

Spotify Star

1105 Views

1 replies

0 likes

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Solved!! Can't get pass login screen

Hi, I've been using premium for quite a few months on my phone but as of last night, the system asked me to login again. Now I can't get pass the login. on the first login screen it asked for my facebook credentials. I provide that and then it asks a...

Casual Listener

Hi,  I've been using premium for quite a few months on my phone but as of last night, the system asked me to login again.  Now I can't get pass the login.  on the first login screen it...

crizchan1224

Casual Listener

29303 Views

84 replies

0 likes

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Cant login into spotify on Mobile

Since round about three days i cant login into my premium account anymore.It doesnt matter if i try with my facebook account or with my spotifiy username + password.It loads for a very long time telling me that the "Login is in Process", but nothing ...

Regular

Since round about three days i cant login into my premium account anymore. It doesnt matter if i try with my facebook account or with my spotifiy username + password. It loads for a very long ...

Williamw88

Regular

1203 Views

5 replies

0 likes

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Spotify Connect to Samsung Multiroom

Hi all,I have a few samsung r series speakers that work fine with other apps and media on my device, however I cannot get Spotify to connect to the speakers. Spotify seems my speakers and if I group the. Together it sees them, however it does not con...

Newbie

Hi all, I have a few samsung r series speakers that work fine with other apps and media on my device, however I cannot get Spotify to connect to the speakers. Spotify seems my speakers and if I gr...

904 Views

0 replies

0 likes

Spotify connect Samsung multiroom
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Spotify connect keeping phone awake

I have a Nexus 6P, not rooted running latest OTA and whenever I listen to music on my PC at home/work/where ever my phone stays awake. So after a normal work day listening to Spotify, not using my phone at all, I'm still down to 50% battery. Using my...

Casual Listener

I have a Nexus 6P, not rooted running latest OTA and whenever I listen to music on my PC at home/work/where ever my phone stays awake.   So after a normal work day listening to Spotify, n...

599 Views

0 replies

1 likes

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Solved!! Spotify won't play on my device anymore.

I tried to start spotify in my car through an AUX cable to my phone like I have been doing for the last month or so, but suddenly nothing will play it keeps saying "Get premium now to play ad free music everywhere" has it changed that were not allowe...

Casual Listener

I tried to start spotify in my car through an AUX cable to my phone like I have been doing for the last month or so, but suddenly nothing will play it keeps saying "Get premium now to play ad free mu...

osornios

Spotify Star

9272 Views

4 replies

0 likes

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Up to 200MB monthly data usage while 'Download using cellular' is off. What does Spotify download?

I use Spotify (Premium) every day. Settings:Offline mode deactivatedDownload using cellular: offThat should mean that Spotify downloads tracks only on WiFi, which seems to be te case.When I consult my Data usage per app (Android 6 on Nexus 5), I see ...

Music Fan

I use Spotify (Premium) every day. Settings: Offline mode deactivated Download using cellular: off That should mean that Spotify downloads tracks only on WiFi, which seems to be te case. W...

paulochf

Casual Listener

1515 Views

6 replies

0 likes

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Cant pay from phone

I've gone to pay for my spotify account, I put 15 pounds on my phone to 'pay by phone' and it doesnt allow me to do it as its already registered. How can I disable the account it linked to or how can I switch my money to a different payment option to...

Newbie

I've gone to pay for my spotify account, I put 15 pounds on my phone to 'pay by phone' and it doesnt allow me to do it as its already registered. How can I disable the account it linked to or how can...

Daniel

Community Legend

364 Views

1 replies

0 likes

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  • 1 replies
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BB10 - Spotify - download files both on internal memory & external micro-sd card?

I am using Z30 using OS 10.3.2.2474.I downloaded Spotify from Amazon, have a Premium account and able to download music for off-line listening. However, instead of just downloading the files to the external micro SD card, it is also saving files to t...

Newbie

I am using Z30 using OS 10.3.2.2474. I downloaded Spotify from Amazon, have a Premium account and able to download music for off-line listening. However, instead of just downloading the files to t...

282 Views

0 replies

0 likes

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note 5 "this song is not available"

This problem is driving me crazy. Any help would be much appreciated. Spotify works fine on my computer and has always worked on my other mobile devices. I have a Premium subscription, and records of the money being taken out of my account consistent...

Casual Listener

This problem is driving me crazy.  Any help would be much appreciated.   Spotify works fine on my computer and has always worked on my other mobile devices.  I have a Premium subscri...

mafodor

Casual Listener

337 Views

1 replies

0 likes

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Device storage to SD card

Hi, I'm currently using a Samsung Galaxy S7 with a 16GB memory card in it. There's still about 9GB left in it, so I changes the storage settings. I waited for it to load. Afterwhich it prompted me with something like, my files can't be transferred as...

Music Fan

Hi, I'm currently using a Samsung Galaxy S7 with a 16GB memory card in it. There's still about 9GB left in it, so I changes the storage settings. I waited for it to load. Afterwhich it prompted me wi...

Daniel

Community Legend

397 Views

1 replies

0 likes

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Spotify UI

I love Spotify for its content, but the user interfaces on all paltforms flat out SUCKS! Some of the things that really tick me off is 1) The "Shuffle Play" plays many of the same songs over and over, and some songs never! I know this is a long stand...

Casual Listener

I love Spotify for its content, but the user interfaces on all paltforms flat out SUCKS!   Some of the things that really tick me off is   1) The "Shuffle Play" plays many of the s...

278 Views

0 replies

0 likes

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Mini connected and Huawei P9

Hi, I bought the new Huawei P9 and I own a BMW-Mini.Mini has a APP called MINI CONNECTED here we can run APPS and controll them on the vehicle dashboard.All the APPS run well with the exception of SPOTIFY.It's listed on the APPS IN VEHICLE ( in the t...

Newbie

Hi,   I bought the new Huawei P9 and I own a BMW-Mini. Mini has a APP called MINI CONNECTED here we can run APPS and controll them on the vehicle dashboard. All the APPS run well with the ex...

875 Views

0 replies

0 likes

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volume problem

Hi, i use my phone with a aux cord to connect to the radio on car, but i cannot have the sound level on max i have to backup 2 points because it will stop playing the music, it only does that with cable.. On bluetooth or speaker don't have problems..

Regular

Hi, i use my phone with a aux cord to connect to the radio on car, but i cannot have the sound level on max i have to backup 2 points because it will stop playing the music, it only does that with ca...

Daniel

Community Legend

354 Views

1 replies

0 likes

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Music stops playing after a few songs are played

My Radio staion for lets say "Jowell and Randy" will play about 15,20 songs, then the station will stop playing music. I have closed the app, opened up again changed stations and still it would stop playing music after a little while or about what I ...

Newbie

My Radio staion for lets say "Jowell and Randy" will play about 15,20 songs, then the station will stop playing music. I have closed the app, opened up again changed stations and still it would stop ...

Daniel

Community Legend

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes