Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi all, I have just joined Spotify on the Premium trial, loving it so far.I was wondering a few things.1. After looking through the Help and Guides, I was wondering is storage on Android (I have a HTC One M9) restricted to just SD cards? I have an ex...
Hi all, I have just joined Spotify on the Premium trial, loving it so far. I was wondering a few things. 1. After looking through the Help and Guides, I was wondering is storage on Android...
Casual Listener
1465 Views
2 replies
0 likes
Spotify wont close on Android. Even when restart and reinstall. All other programs close accept spotify. Stays open. Incl when restart. Stay open
Spotify wont close on Android. Even when restart and reinstall. All other programs close accept spotify. Stays open. Incl when restart. Stay open
Community Legend
712 Views
1 replies
0 likes
I play spotify through my YAMAHA speakers. Today, Spotify is not showing the speakers as an available device. I have tried on Android app and also Windows 10 and both are not locating the speakers. I know the speakers are connected to my network beca...
I play spotify through my YAMAHA speakers. Today, Spotify is not showing the speakers as an available device. I have tried on Android app and also Windows 10 and both are not locating ...
Community Legend
581 Views
1 replies
0 likes
The Artist I follow I'm not getting any notifications
The Artist I follow I'm not getting any notifications
Community Legend
631 Views
3 replies
0 likes
I've been searching ALL AROUND and there's still no fix for this.There are certain songs that i downloaded which cause Spotify to crash. And yes I verified it because none of the other songs cause this problem.Now the problem is that while I've alrea...
I've been searching ALL AROUND and there's still no fix for this. There are certain songs that i downloaded which cause Spotify to crash. And yes I verified it because none of the other songs cause ...
589 Views
0 replies
0 likes
I have premium, and it doesn't matter if I'm offline or with wi fi, the song keeps playing but there's no sound. And I have to forward the song so I can hear it. I already downloaded the app two times.No one else has my user and I have this problem o...
I have premium, and it doesn't matter if I'm offline or with wi fi, the song keeps playing but there's no sound. And I have to forward the song so I can hear it. I already downloaded the app two time...
Community Legend
667 Views
2 replies
0 likes
Hey,I was wondering if anyone is having the same trouble as me when it comes to Spotify and Chromecast. I never have any issues connecting to Chromecast, as it always appears on Spotify's select device playlist. My trouble begins when I try to play m...
Hey, I was wondering if anyone is having the same trouble as me when it comes to Spotify and Chromecast. I never have any issues connecting to Chromecast, as it always appears on Spotify'...
Newbie
840 Views
2 replies
0 likes
Issues with Spotify logging me off several times a day and resets my settings to factory settings every time logged off. Also lose my songs I downloaded. It's iriatating.
Issues with Spotify logging me off several times a day and resets my settings to factory settings every time logged off. Also lose my songs I downloaded. It's iriatating.
Community Legend
564 Views
1 replies
0 likes
Hey, random question here. There is a track on spotify that our family want to play at a funeral (unavailable elsewhere in time). The funeral location only has a CD player. Is there any way to burn spotify tracks onto CD? What other options would we ...
Hey, random question here. There is a track on spotify that our family want to play at a funeral (unavailable elsewhere in time). The funeral location only has a CD player. Is there any way to burn s...
Community Legend
1768 Views
2 replies
0 likes
I have a samsung s5. When I am in lock screen and shuffle my music i sometimes want to go back to previous song (i skip too fast) I only have a forward button or pause. No back button. How can I change this? I know my friends that have iphones can go...
I have a samsung s5. When I am in lock screen and shuffle my music i sometimes want to go back to previous song (i skip too fast) I only have a forward button or pause. No back button. How can I chan...
Community Legend
2392 Views
1 replies
0 likes
all of a sudden the spotify app on my adroid started to complain about storage, whilst the storage room is very big still. i removed spotify to try and restart it, but now it doesnt even download anymore: 'didnt find enough storage to download' it sa...
all of a sudden the spotify app on my adroid started to complain about storage, whilst the storage room is very big still. i removed spotify to try and restart it, but now it doesnt even download any...
Community Legend
375 Views
1 replies
0 likes
I have a Samsung Galaxy Note 5 with MARSHMALLOW (ANDROID 6.0.1 since the 1st week of April ) and I've been back and forth with the help desk at Spotify who recomended to do a hard reset of the OS which I did, and after re-installing a fresh version o...
I have a Samsung Galaxy Note 5 with MARSHMALLOW (ANDROID 6.0.1 since the 1st week of April ) and I've been back and forth with the help desk at Spotify who recomended to do a...
Not applicable
3972 Views
3 replies
0 likes
Hi. I have premium account and I only can download songs when I'm running spotify and the screen is turning on.When my phone is locked but I'm listening music from Spotify, the download stop.Is this a device configuration?I have Samsung Galaxy S6 edg...
Hi. I have premium account and I only can download songs when I'm running spotify and the screen is turning on. When my phone is locked but I'm listening music from Spotify, the download stop. Is t...
Gig Goer
521 Views
1 replies
0 likes
It state's that there Is a space in email address when entered but there is not.
It state's that there Is a space in email address when entered but there is not.
Spotify Star
334 Views
1 replies
0 likes
Spotify likes to crash at random times and it forgets about 30% of the artists I follow whenever I close the application. I have tried getting in touch with Spotify Cares, but they seem to be both clueless and very slow replying to me. Why isn't ther...
Spotify likes to crash at random times and it forgets about 30% of the artists I follow whenever I close the application. I have tried getting in touch with Spotify Cares, but they seem to be b...
Not applicable
1640 Views
28 replies
0 likes
Hello. Why is it not possible to cast from spotify to chromecast and play to a Bluetooth device simultaneously . It was possible before with spotycast , but that app does not work anymore.Someone who has the solution? I use a Samsung s5 galaxy phone.
Hello. Why is it not possible to cast from spotify to chromecast and play to a Bluetooth device simultaneously . It was possible before with spotycast , but that app does not work anymore.Someone who...
Casual Listener
3186 Views
2 replies
0 likes
It dosent even say it crashed I just open it, see a black screen then it freezes then goes back to my home screen
It dosent even say it crashed I just open it, see a black screen then it freezes then goes back to my home screen
Community Legend
430 Views
1 replies
0 likes
Hi everyone i really need some help! Im trying to get Tayor Swift on my spotify and im stuck with the playlist on my phone saying "waiting to download". Here is what i have done thus far:1. Made a playlist and moved taylor Swift as a local file to th...
Hi everyone i really need some help! Im trying to get Tayor Swift on my spotify and im stuck with the playlist on my phone saying "waiting to download". Here is what i have done thu...
Community Legend
779 Views
1 replies
0 likes
I just bought a sony xperia z3 cell phone and when using spotify is says " turn on sync over cellular to download " What does it mean ?Hope someone can help me Thanks Per Rind
I just bought a sony xperia z3 cell phone and when using spotify is says " turn on sync over cellular to download " What does it mean ? Hope someone can help me Thanks Per Rind
Spotify Star
8048 Views
4 replies
0 likes
Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. Galaxy S7
Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. ...
Community Legend
3093 Views
3 replies
0 likes
