Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify recognize an SD card when there is none installed

Spotify recognize an SD card when there is none installed




Samsung Galaxy A53 5G, Samsung Galaxy A71, and Samsung Galaxy A70

Operating System

Android 12 and Android 11


My Question or Issue

For a few years now, since I had an A70 my Spotify started showing me 2 extra SD cards that are part of the device storage, so it is pointless to change the storage location from the device storage to one of these "fake SD cards" because it is also the device storage; the annoying problem started when I install a real SD card:

It is recognized and I can select it as the storage location, but randomly it switches the storage location from the real SD card to one of the "fake SD cards" after a few hours, moving the downloads from the real SD card to the device storage again.

I have formatted the SD card and it does not change anything, I have factory reset my phone and it does not work either, I have changed my phone 3 times all these years, and the issue remains in each one, and the location where the SD cards supposed are located are inaccessible without rooting the phone.

How do I delete the extra 2 "fake SD cards"?

(In the attached photo, I show the 2 Sd cards, but there is no SD card installed on my phone).


1 Reply

Hey there @santi_quiroga_s


Thanks for reaching out about this here in the Community. 


We can confirm that the right teams are aware of this issue and they're currently investigating it. There's also this thread about this where you can find additional troubleshooting steps that might work for you. You can find more info about this in that thread's Status update


If you need a hand with anything else, the Community is here for you.

Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suggested posts