Spotify says please go online to connect to spotify when i sign in

[wildernes]

My Spotify will not let me sign in I have internet and when I sign in with Facebook it asks me to go online I don't want to reinstall the app as I would loose all my downloaded songs

Can someone please help

Kind regards Luke

[lmnop2]

Have you found a solution?

[wildernes]

No I have not found a solution

[Cjo81]

Have the same problem. It seems like this happens if you log out while spotify is set to offline. When trying to log in again you get the message: Please go online....
I have found no other way to fix this than to re-install the app. This is very annoying as it always happens when I am travelling. My phone is running Android 6.0.1.
This is something that has changed after one of the last Spotify updates (I don't know the exact update when it changed). I hope that this is something that will be fixed; or that someone can post a workaround)

[Joe]

This deinitely shouldn't be happening. Would one of you report this as a bug in the new issues section. Post a link here so we can all add our support.

[Neversoft]

I am having the same issue with my new Xperia XZ Android 7.0. Has worked fine on previous android versions and older phones. 
I have reinstalled spotify and facebook, changed facebook passwords and will still not go online. I can't even listen to downloaded music 

[alexmansv]

It happens the same on my Moto g 5 plus, I have gigs of downloaded music on premium service that I can't listen to, would take forever if I would have to redownload due to reinstall the app 😞 I haven't logged out by myself, but the app was updated two days ago, maybe the app logged me out in that update, my setting was to listen offline downloaded music only, Is there any news on this bug? I'm attaching the version of the app for your reference.

Thanks in advance for your support.

[Sam175]

Also having this issue .. unable to listen to any music or login at all.

[daisukeeeeeee]

I have exactly the same issue on Sony Xperia Z5 Android 7.0 and current app version is 8.4.19.792(screenshot for the information). It happens randamly, about onece a week. It won't let me log in the app and listen any downloaded songs at all. I just decided to use the previous version, downloadable from APK Mirror... Thanks.

[siguiskate · Accepted solution]

I had the same problem also and I resoved it by going to Apps in settings, selecting the Spotify app and deleting all the Data. I had to download all my songs all over again but it works fine now. Good luck.

[stulatarche]

I've tried this myself but sadly doesn't work for me and my Moto G5. 

I've gone through Spotify Cares on twitter countless times and they keep telling me to uninstall and reinstall. Mine seems to log me out once my battery dies (though has logged me out other occasions too). I've had to reinstall 5 times in under 5 weeks - I don't want to ditch Spotify but I can't keep reinstalling and adding songs again. 

[yeib]

Same here on Moto G. I changed my sim card and it logged of, while it was in offline mode. Can't login with wifi nor 4g.

Well, we actually pay for this, and you all reported this longer than a month. Where's the solution, Spotify team?

[user-removed]

This also happens even if I don't log out. I set mine to Offline so that I could listen to the songs I downloaded. It works fine at first but when my phone reconnects to the Wi-Fi and I open the app again and try to log in, it pops me this mesage. I hope this gets fixed just like the older versions.  

[cunningstunt89]

I have been having the same issue for months and Spotify seems to be unable to fix it. They keep asking me to disable my IPv6 setting but I don't have this option on my phone. If anyone knows a fix, please let me know? Thanks!

[yeib]

---

@alvinacory wrote:

1. Uninstall latest version of spotify that you have in your phone.

2. Download spotify older veresion from third party website

3. Turn off your wi-fi/mobile data 

4. Install spotify that you just downloaded while data is turned off.

5. Turn on your wifi data 

6. Sign-in  

7.Enjoy

---

Man, that's not a solution. The problem here is we have downloaded music we don't want to re-download. Uninstalling Spotify is not an option for some of us. Nor it should be, considering we pay for this.

[joegreene]

Happens at least once a month on my droid. I've got 30Gb of music to re-download everytime. You would think they'd be intested.

[user-removed]

Only way worked for me is to reinstall spotify app on my Pixel 2. A week without spotify I was able to listen Google Play same selection of music.

[Noctare]

This problem is so completely bothersome that it just ruins everything I enjoy about Spotify. I find myself continually deleting all my data and having to reinstall the music. How can they call this problem "solved"!? 

Xperia z5 premium... 

[Noctare]

And here is what I get when I hit the link for the "solution" Seriously!!!

[yeib]

The "solution" was the one I quoted. The user deleted the msg seconds after.

We don't have a solution here, folks. And we pay for this...