Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
388036 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Almost every time I listen to my music, the tracks skip and break up randomly like they're on a scratched CD. This has happened on my free plan and still with premium. I have the latest version of the app.
Almost every time I listen to my music, the tracks skip and break up randomly like they're on a scratched CD. This has happened on my free plan and still with premium. I have the latest version of th...
Gig Goer
2438 Views
1 replies
1 likes
PlanPremiumCountry PortugalDeviceHuawei p smart Operating SystemDndroid 8.0 My Question or Issue in my previous phone (Wiko Fever), in my lockscreen when i was playing spotify, my wallpaper was the album cover art, but now in my new phone (huawei P s...
Plan Premium Country Portugal Device Huawei p smart Operating System Dndroid 8.0 My Question or Issue in my previous phone (Wiko Fever), in my lockscreen when i was...
369 Views
0 replies
0 likes
PlanFamily Country Uk Device(s8) My Question or Issue Why do I still see advert for premium every time I load spotify when I have a family subscription? I've logged in/out. Uninstalled and reinstalled the app. Cleared the cache. Force stopped. Reboot...
Plan Family Country Uk Device (s8) My Question or Issue Why do I still see advert for premium every time I load spotify when I have a family subscri...
Gig Goer
486 Views
1 replies
0 likes
I pressed the heart button on a song, and then decided to unlike it in the 'preview' of my favorites Playlist. Even when I dislike it, it doesn't go away! (same for when neither the cross or heart is pressed) There is no 'remove from playlist' button...
I pressed the heart button on a song, and then decided to unlike it in the 'preview' of my favorites Playlist. Even when I dislike it, it doesn't go away! (same for when neither the cross or heart is...
Community Legend
1234 Views
1 replies
0 likes
Tengo varias dudas.Tengo el plan Familiar, la cuestión es, ¿Porque no me deja reproducir ciertas canciones? Es decir tengo activada la opción de "Mostrar canciones que no se pueden reproducir" y resulta que buscando una cancion que queria oir no me d...
Tengo varias dudas. Tengo el plan Familiar, la cuestión es, ¿Porque no me deja reproducir ciertas canciones? Es decir tengo activada la opción de "Mostrar canciones que no se pueden reproducir" y re...
621 Views
0 replies
0 likes
PlanPremiumDevice(All Mobile Devices)Operating System(All Mobile Operating Systems) My Question or Issue I have seen the full-screen album art feature used for the free plan, as well as in mainstream playlists such as "Rap Caviar", "Hot Country", and...
Plan Premium Device (All Mobile Devices) Operating System (All Mobile Operating Systems) My Question or Issue I have seen the full-screen album art feature used for the...
Community Legend
18102 Views
1 replies
0 likes
When the volume start or I tap the music it get loudly but later become a poor sound and i cant hear it like when i download the app help pls, i pay premium and this isn't what i want
When the volume start or I tap the music it get loudly but later become a poor sound and i cant hear it like when i download the app help pls, i pay premium and this isn't what i want 😞
323 Views
0 replies
0 likes
Eu tinha a conta premium mas não tive como seguir e então passei pra conta free desde então não consigo logar no aplicativo do spotify. Alguém pode me ajudar por favor ?
Eu tinha a conta premium mas não tive como seguir e então passei pra conta free desde então não consigo logar no aplicativo do spotify. Alguém pode me ajudar por favor ?
Spotify Star
828 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(Motorola E4 Plus)Operating SystemAndroid My Question or Issue Have no idea why Spotify insists on removing features for the sake of "beta testing". I'm guessing you're getting people leaving in droves. The radio station...
Plan Free/Premium Country Device (Motorola E4 Plus) Operating System Android My Question or Issue Have no idea why Spotify insists on removing features for the sake of "...
667 Views
0 replies
0 likes
OK so I use Spotify in my car, at my PC and with headphones on gaming consoles. In my car: I want to go straight to playlists and the equalizer without navigating a bunch of artists/radio channels/concert shows/stuff I don't care about. 1. My headpho...
OK so I use Spotify in my car, at my PC and with headphones on gaming consoles. In my car: I want to go straight to playlists and the equalizer without navigating a bunch of artists...
Community Legend
658 Views
1 replies
1 likes
PlanFreeCountry United StatesDevice(LG Stylo 3)Operating System(Android nougat) My Question or Issue I had recently gotten a phone and installed Spotify on it and found that there is a new ui for new users on a free plan, I have Spotify on many devic...
Plan Free Country United States Device (LG Stylo 3) Operating System (Android nougat) My Question or Issue I had recently gotten a phone and installed Spotify on it ...
Community Legend
1118 Views
1 replies
1 likes
For the last ~2 months I have been experiencing the android app playing any random song from the original playlist. After having filtered a playlist with the search bar within the playlist, I hit the song i want to play, and sometimes that song plays...
For the last ~2 months I have been experiencing the android app playing any random song from the original playlist. After having filtered a playlist with the search bar within the playlist, I hit the...
369 Views
0 replies
0 likes
PlanPremiumCountryIsrael DeviceNexus 5XOperating SystemAndroid 7.1.2 My Question or Issue when starting the camera in whatsapp while playing song. the app is closing
Plan Premium Country Israel Device Nexus 5X Operating System Android 7.1.2 My Question or Issue when starting the camera in whatsapp while playing song. the app is closing
384 Views
0 replies
0 likes
Recently my phone (OnePlus 5T) has made some updates.After each update all my "Downloaded" files seem to be gone. I need to download every time all songs to be able to listen offline.That this happens once, I can understand, but after every phone upd...
Recently my phone (OnePlus 5T) has made some updates. After each update all my "Downloaded" files seem to be gone. I need to download every time all songs to be able to listen offline. That t...
Composer
518 Views
1 replies
0 likes
Operating SystemAndroid My Issue1. Play from a playlist2. Be in the "now playing" view3. Tap the 3 dots next to the song4. Observe the "remove" option (see screenshot)This option is super ambiguous - even misleading. Remove from what? A user looking ...
Operating System Android My Issue 1. Play from a playlist 2. Be in the "now playing" view 3. Tap the 3 dots next to the song 4. Observe the "remove" option (see screenshot) This option...
536 Views
0 replies
0 likes
My Spotify will not let me sign in I have internet and when I sign in with Facebook it asks me to go online I don't want to reinstall the app as I would loose all my downloaded songsCan someone please helpKind regards Luke
My Spotify will not let me sign in I have internet and when I sign in with Facebook it asks me to go online I don't want to reinstall the app as I would loose all my downloaded songs Can someone p...
Newbie
118990 Views
46 replies
10 likes
PlanPremiumCountryUS DeviceOnePlus 3T Operating SystemAndroid My Question or Issue Whenever I save a song or album to my library, Spotify automatically downloads them to my device. This has resulted in me reaching the maximum number of songs allowed ...
Plan Premium Country US Device OnePlus 3T Operating System Android My Question or Issue Whenever I save a song or album to my library, Spotify ...
Community Legend
4046 Views
3 replies
0 likes
Foi efetuado e confirmado, o pagamento do boleto spotify , mas não liberam o premium ,por favor gente ,estou me decepcionando com vcs , o melhor app de música do mundo , melhoras ai gente, to muito afim de experimentar o premium..
Foi efetuado e confirmado, o pagamento do boleto spotify , mas não liberam o premium ,por favor gente ,estou me decepcionando com vcs , o melhor app de música do mundo , melhoras ai gente, to muito a...
Newbie
23978 Views
93 replies
1 likes
PlanFreeCountry BrazilDeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android My Question or IssueHello, I´m lintening Album Atrio do Senhor but every time I´m listening, start other musics I don´t want to listen. I wou...
Plan Free Country Brazil Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android My Question or Issue Hello, I´m lintening Album Atr...
Community Legend
550 Views
1 replies
0 likes
Plan - PremiumCountry - U.S. Device - Operating System - Android 7.0 My Question or IssueCan anyone tell me why my lyrics are showing in English AND in Spanish? I am in the U.S and for the past year my lyrics have only shown in English, which is my p...
Plan - Premium Country - U.S. Device - Operating System - Android 7.0 My Question or Issue Can anyone tell me why my lyrics are showing in English AND in Spanish? I am in ...
Community Legend
922 Views
2 replies
0 likes
