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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1021 Views
  • 0 replies
  • 4 likes

Solved!! Spotify VERY slow.

My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button. Using S7 Edge Android Oreo.

  • Casual Listener
  • My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button. Using S7 Edge Android Oreo. &...
  • Nico
  • Community Legend
  • 10472 Views
  • 1 replies
  • 1 likes
  • smartphone
  • 10472 Views
  • 1 replies
  • 1 likes

Spotify still pausing on chromecast

Hi, I've been part of a group of people having problems with spotify pausing with chromecast audio. The issue has been marked as fixed, but it's not fixed for me:https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136#...

  • Newbie
  • Hi,   I've been part of a group of people having problems with spotify pausing with chromecast audio. The issue has been marked as fixed, but it's not fixed for me: https://community.spotify....
  • 527 Views
  • 0 replies
  • 0 likes
  • 527 Views
  • 0 replies
  • 0 likes

Where has gone the beautiful display?

Spotify on android, premium subscription. France. Hi, just a few days ago Spotify looked beautiful on my android phone. The music playing cover was full screen, with big enough text so I can see it in the car easily. The home screen was pretty too, w...

  • Music Fan
  • Spotify on android, premium subscription. France.    Hi, just a few days ago Spotify looked beautiful on my android phone. The music playing cover was full screen, with big enough text so...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

No aparecen las canciones descargadas

Hace dos semanas adquiri un MOTO E4 con Android 7.1.1 entonces como cualquier tiempo normal descarge todas mis canciones para escucharlas de modo offline (soy usuario premium en un paquete familiar) entonces hasta ahi todo perfecto, pero cuando agreg...

  • Visitor
  • Hace dos semanas adquiri un MOTO E4 con Android 7.1.1 entonces como cualquier tiempo normal descarge todas mis canciones para escucharlas de modo offline (soy usuario premium en un paquete familiar) ...
  • Vladimir96
  • Newbie
  • 3755 Views
  • 3 replies
  • 1 likes
  • 3755 Views
  • 3 replies
  • 1 likes

Spotify taking up 5GB with 'Offline Mode' turned off

Why is Spotify taking up 5GB or more with 'Offline Mode' turned off? I have to clear cache every week to get my space back, it's ridiculous! I'm suprised the app doesn't have a limit option for how much cache data Spotify can take up (or) an option t...

  • Newbie
  • Why is Spotify taking up 5GB or more with 'Offline Mode' turned off? I have to clear cache every week to get my space back, it's ridiculous!   I'm suprised the app doesn't have a lim...
  • 821 Views
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  • 821 Views
  • 0 replies
  • 0 likes

Solved!! Spotify continuous crash

Hi guys, My spotifu keeps crashing whenever I open it. I tried uninstalling/reinstalling it but it works only for a couple of hours, then it goes back to continuous crashing. My device is a Google Pixel 2. Please help me out on this, i need my music....

  • Casual Listener
  • Hi guys,   My spotifu keeps crashing whenever I open it. I tried uninstalling/reinstalling it but it works only for a couple of hours, then it goes back to continuous crashing. My device is a ...
  • Chokehold
  • Regular
  • 11840 Views
  • 10 replies
  • 6 likes
  • 11840 Views
  • 10 replies
  • 6 likes

Can't Pause

PlanPremiumCountryUnited StatesDeviceHTC One m8, HTC 10, Samsung Galaxy s8Operating SystemAndroid 8.0 Oreo My Question or IssueWhen I press the pause button in the Spotify Android app, it often does not respond and the song keeps playing for up to a ...

  • Newbie
  • Plan Premium Country United States Device HTC One m8, HTC 10, Samsung Galaxy s8 Operating System Android 8.0 Oreo   My Question or Issue When I press the pause button in the Spotify An...
  • 1441 Views
  • 0 replies
  • 6 likes
  • 1441 Views
  • 0 replies
  • 6 likes

Taylor Swift error

Unable to play any of her songsPlanFree/PremiumCountry BrasilDeviceMoto G5s PlusOperating SystemAndroid My Question or Issue Error when I try to play taylor swift

  • Visitor
  • Unable to play any of her songs Plan Free/Premium Country  Brasil Device Moto G5s Plus Operating System Android   My Question or Issue  Error when I try to play taylor swift
  • 461 Views
  • 0 replies
  • 0 likes
  • 461 Views
  • 0 replies
  • 0 likes

Wrong song plays upon clicking.

Whenever I filter a playlist, for a certain artist persay, when I click the song I want to listen to it doesn't play the song I'm clicking, it plays the song that would have been in that spot as if I had never set a filter. Phone is a Galaxy S9+ and ...

  • Regular
  • Whenever I filter a playlist, for a certain artist persay, when I click the song I want to listen to it doesn't play the song I'm clicking, it plays the song that would have been in that spot as if I...
  • KJenkins23
  • Regular
  • 5188 Views
  • 6 replies
  • 10 likes
  • click
    filter
  • 5188 Views
  • 6 replies
  • 10 likes

Kindle fire: Suddenly no link to podcasts in Library

Up until about a month ago, when I went to my Library in the Kindle Spotify app, there was a link to podcasts. But now, even when I follow one, that link is no longer there. What's going on? I still have it on my Samsung Galaxy 7.

  • Regular
  • Up until about a month ago, when I went to my Library in the Kindle Spotify app, there was a link to podcasts. But now, even when I follow one, that link is no longer there. What's going on? I still ...
  • muharana
  • Regular
  • 688 Views
  • 2 replies
  • 1 likes
  • 688 Views
  • 2 replies
  • 1 likes

Deleted Library and Playlists

PlanPremiumCountry USADeviceMotorola G5sOperating SystemAndroid Oreo My Question or Issue I got logged out of the app for some reason and I relogged in and all my saved songs and Playlists are gone. Am I the only person this happened to? Thabks in ad...

  • Newbie
  • Plan Premium Country  USA Device Motorola G5s Operating System Android Oreo   My Question or Issue  I got logged out of the app for some reason and I relogged in and all...
  • 218 Views
  • 0 replies
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  • 218 Views
  • 0 replies
  • 0 likes

Solved!! No Radio Option on my Spotify App

I keep trying to find the radio button on my app, I have a Samsung Galaxy S9 Plus if that matters, but I do not see it anywhere. The top right only has the gear icon for settings and the bottom has home, search, your playlists, and premium. Am I comp...

  • Casual Listener
  • I keep trying to find the radio button on my app, I have a Samsung Galaxy S9 Plus if that matters, but I do not see it anywhere. The top right only has the gear icon for settings and the bottom has h...
  • _86ib-a95e1i5
  • Newbie
  • 39080 Views
  • 6 replies
  • 3 likes
  • 39080 Views
  • 6 replies
  • 3 likes

"Spotify keeps stopping" On Samsung Galaxy s7

PlanPremiumCountry CanadaDeviceSamsung Galaxy s7Operating SystemAndroid 7.0 My Question or Issue Everytime I tap on the spotify app it just keeps giving me the error message "Spotify keeps stopping." I can't even open the app at this point. I tried c...

  • Newbie
  • Plan Premium Country  Canada Device Samsung Galaxy s7 Operating System Android 7.0   My Question or Issue  Everytime I tap on the spotify app it just keeps giving me the erro...
  • fanteSmauet
  • Casual Listener
  • 4505 Views
  • 9 replies
  • 0 likes
  • 4505 Views
  • 9 replies
  • 0 likes

Solved!! Unable to see my own profile

So, Im using android, Samsung Galaxy On5 and an updated version of spotify. This problem recently happened after I updated it. When I opened the app, I no longer see the profile icon in the top right corner. When I reinstalled the app, it reappeared ...

  • Casual Listener
  • So, Im using android, Samsung Galaxy On5 and an updated version of spotify. This problem recently happened after I updated it. When I opened the app, I no longer see the profile icon in the top right...
  • Joe
  • Community Legend
  • 3781 Views
  • 4 replies
  • 0 likes
  • 3781 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist restarts after one song no matter what

This playlist always restarts from the beginning after a single song every time. https://open.spotify.com/user/1264501967/playlist/33MGoclKUyPGKgrlcNEdFl?si=tsrInGBgRsWfU9o7cneIMA After restarting, the songs play/queue as expected. When shuffle is on...

  • Casual Listener
  • This playlist always restarts from the beginning after a single song every time. https://open.spotify.com/user/1264501967/playlist/33MGoclKUyPGKgrlcNEdFl?si=tsrInGBgRsWfU9o7cneIMA After restarti...
  • Chris
  • Spotify
  • 1269 Views
  • 3 replies
  • 0 likes
  • 1269 Views
  • 3 replies
  • 0 likes

Since Support is absolutely useless. Maybe someone here will know what's going on.

I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speaker and the song keeps changing. I changed passwords ...

  • Newbie
  • I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speake...
  • Joe
  • Community Legend
  • 600 Views
  • 1 replies
  • 0 likes
  • 600 Views
  • 1 replies
  • 0 likes

Extreme streaming gone

Hi, Don't know if this has been mentioned but since the update yesterday the 'extreme' quality option for streaming is gone, the highest now is 'very high' PlanPremiumDeviceSamsung Galaxy 9 plusOperating SystemAndroid

  • Newbie
  • Hi,   Don't know if this has been mentioned but since the update yesterday the 'extreme' quality option for streaming is gone, the highest now is 'very high'   Plan Premium Device Sa...
  • 4ew62ux0l4321vq
  • Regular
  • 1137 Views
  • 3 replies
  • 3 likes
  • 1137 Views
  • 3 replies
  • 3 likes

Spotify App keeps crashing and Spotify doesn't care :)

The App keeps on crashing on every Android Device and Spotify Staff and Developers seem to not care. Im a Premium User since 2013, to be honest i am really p*ssed. I am paying for a Service that i can not acces. Thanks

  • Regular
  • The App keeps on crashing on every Android Device and Spotify Staff and Developers seem to not care. Im a Premium User since 2013, to be honest i am really p*ssed. I am paying for a Service that i ca...
  • ZW3RG
  • Regular
  • 951 Views
  • 2 replies
  • 3 likes
  • 951 Views
  • 2 replies
  • 3 likes

How can I order my playlist by artist then have the album's in name order?

For the longest time my playlist has been ordered by the artist, then the album name with the songs ordered the way the album was set by the original artist. But for some reason today my playlist on my phone has ordered itself by artist then by song ...

  • Casual Listener
  • For the longest time my playlist has been ordered by the artist, then the album name with the songs ordered the way the album was set by the original artist. But for some reason today my playlist on ...
  • matipiemontese
  • Newbie
  • 1945 Views
  • 6 replies
  • 4 likes
  • 1945 Views
  • 6 replies
  • 4 likes

My app doesn't work properly

PlanPremiumCountry CanadaDeviceSamsung Galaxy s8Operating SystemAndroid My Question or IssueI cannot change, play or pause tracks on the app since last night. Sometimes the app doesn't even load. What should I do. Any help would be appreciated.

  • Casual Listener
  • Plan Premium Country  Canada Device Samsung Galaxy s8 Operating System Android    My Question or Issue I cannot change, play or pause tracks on the app since last night. Some...
  • justmekiko
  • Newbie
  • 941 Views
  • 3 replies
  • 1 likes
  • 941 Views
  • 3 replies
  • 1 likes