Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Yeah so this just started happening, but my device is randomly skipping songs, going into shuffle mode, AND connecting to other devices without asking me first. I've deleted the caches, reinstalled the app, what's. Going. On.
Yeah so this just started happening, but my device is randomly skipping songs, going into shuffle mode, AND connecting to other devices without asking me first. I've deleted the caches, reinstalled t...
Roadie
380 Views
1 replies
0 likes
My partner listens to spotify on his phone with my login so all day at work it keeps coming up with notifications on my phone telling me what he's listening to. Can I get it to stop showing me whats playing on other devices logged in as me?
My partner listens to spotify on his phone with my login so all day at work it keeps coming up with notifications on my phone telling me what he's listening to. Can I get it to stop showing ...
Roadie
778 Views
1 replies
0 likes
Anyone can help me? Because i wanna hear some musics for my emulator but i can't sign in! It says my username or password combination is incorrect, but it was the right password and username. Any help?
Anyone can help me? Because i wanna hear some musics for my emulator but i can't sign in! It says my username or password combination is incorrect, but it was the right password and username. Any hel...
471 Views
0 replies
1 likes
So in the last few days, the playlists on my S7 have been all kinds of weird... From albums being mixed up when filtering by artist, when searching for a specific artist/album it'll play whatever would be at the top of the list (can search for someth...
So in the last few days, the playlists on my S7 have been all kinds of weird... From albums being mixed up when filtering by artist, when searching for a specific artist/album it'll play whatever wou...
Newbie
882 Views
1 replies
0 likes
The local files on my phone (S6) won't let me play from a specific point of the song. For example, if I wanted to listen to a song from 2 minutes in, it will only restart the song and that's all I can do. I didn't think it would be much of an issue b...
The local files on my phone (S6) won't let me play from a specific point of the song. For example, if I wanted to listen to a song from 2 minutes in, it will only restart the song and that's all I ca...
Regular
521 Views
2 replies
2 likes
sometimes Spotify loses downloaded library (no green arrow next to tracks/playlists anymore).Ok, it tries to download it again, but why the **bleep** it doesn't clear previous files?? today i had to mark playlists to download (offline) again (spotify...
sometimes Spotify loses downloaded library (no green arrow next to tracks/playlists anymore). Ok, it tries to download it again, but why the **bleep** it doesn't clear previous files?? today ...
Roadie
708 Views
3 replies
0 likes
Okay, so I don't know how many others are having this issue as it is a sort of an amalgamation of what are actually features in a specific combination, but anyway. I have multiple devices with spotify installed. This of course allows me to control Sp...
Okay, so I don't know how many others are having this issue as it is a sort of an amalgamation of what are actually features in a specific combination, but anyway. I have multiple devices with spotif...
326 Views
0 replies
0 likes
How long have users had the ability to rearrange song order in user created Playlists on iOS devices? I am trying to understand how long Spotify has given additional features to Premium users of Apple devices whilst continuing to deny this feature to...
How long have users had the ability to rearrange song order in user created Playlists on iOS devices? I am trying to understand how long Spotify has given additional features to Premium users of Appl...
Roadie
402 Views
1 replies
1 likes
Here's the situation: I have all of my playlists, and I often like to search within them by using the search bar at the top (this is on Android). It shows me what I want to see, but when I click on it to start, it behaves as if I never typed anything...
Here's the situation: I have all of my playlists, and I often like to search within them by using the search bar at the top (this is on Android). It shows me what I want to see, but when I click on i...
Community Legend
360 Views
1 replies
1 likes
On the Google Pixel, when I lock my phone or leave the app to use another, I can't change my music or see what's playing outside of the Spotify app. Is there a solution to this?
On the Google Pixel, when I lock my phone or leave the app to use another, I can't change my music or see what's playing outside of the Spotify app. Is there a solution to this?
430 Views
0 replies
0 likes
last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not available i tried clearing cache and data then downloading ...
last few days ago my spotify worked in offline mode listening to my playlist then couple days later i turned on offline mode again and now it wont play my songs it just says this song is not availabl...
Roadie
4303 Views
3 replies
0 likes
I have been trying out Spotify for free to see if I liked it. On Friday I decided to pay for a premium account and now the app only works on Wi-Fi, as if it didn't recognize my data connection to the internet (it keeps saying there's no connection). ...
I have been trying out Spotify for free to see if I liked it. On Friday I decided to pay for a premium account and now the app only works on Wi-Fi, as if it didn't recognize my data connection to the...
331 Views
0 replies
0 likes
Hi, I need your help because I have a problem with my Spotify account. I used to have an account that I closed, to create a new one with the same email address. The first day was okay, but since 2 weeks I can't see my profile, I don't even have the p...
Hi, I need your help because I have a problem with my Spotify account. I used to have an account that I closed, to create a new one with the same email address. The first day was okay, but since 2 we...
578 Views
0 replies
3 likes
I literally can't publish my own playlist, I tried to search my playlist with the phone of a friend of mine and we didn't find it... can some1 help me?I already made it public btw...
I literally can't publish my own playlist, I tried to search my playlist with the phone of a friend of mine and we didn't find it... can some1 help me? I already made it public btw...
272 Views
0 replies
0 likes
Date: 20/05/2018Brand: SamsungModel: S7Platform: Android Spotify appDescription: I have my playlist 'mijn favorieten' dowoaded so it is available offline. When I use filtering in that playlist, by pulling the screen downwards, I have noticed that the...
Date: 20/05/2018 Brand: Samsung Model: S7 Platform: Android Spotify app Description: I have my playlist 'mijn favorieten' dowoaded so it is available offline. When I use filtering in tha...
325 Views
0 replies
1 likes
Hi everyone. I have downloaded a local playlist made on my desktop to my mobile phone and everytime i try to jump to a certain part of a track, it just skips at the beginning of the song. It doesn't matter where i press on the time bar... Anyone else...
Hi everyone. I have downloaded a local playlist made on my desktop to my mobile phone and everytime i try to jump to a certain part of a track, it just skips at the beginning of the song. It d...
314 Views
0 replies
1 likes
Please add Xxxtentacion back on spotify, cuz the pregnant girl that he supposedly beat is not even pregnant and she also admitted that he did not do anything to her, and he also saved her life from overdosing on drugs, if not then you should remove t...
Please add Xxxtentacion back on spotify, cuz the pregnant girl that he supposedly beat is not even pregnant and she also admitted that he did not do anything to her, and he also saved her life from o...
388 Views
0 replies
0 likes
I have tried everything I could find on the forum, but could not get my local files to sync from my computer to my phone.My gear is:Google Pixel (original, American Version, not the 2)Mac book Pro 2017Spotify Premium StudentI have tried the following...
I have tried everything I could find on the forum, but could not get my local files to sync from my computer to my phone. My gear is: Google Pixel (original, American Version, not the 2) Mac book...
379 Views
0 replies
0 likes
As soon as the phone reception on my phone dissapears, which happens alot for me, all my downloaded music stops playing. It doesnt undownload but it just wont play anymore. as soon as my reception returns theres no problem anymore. This is very annoy...
As soon as the phone reception on my phone dissapears, which happens alot for me, all my downloaded music stops playing. It doesnt undownload but it just wont play anymore. as soon as my reception re...
461 Views
0 replies
1 likes
I've been using Spotify for a while now, but ever since about 2 weeks ago, someone has been getting into my account playing their own music while I'm trying to listen to mine. It's really frustrating because Spotify is basically unusable now for me b...
I've been using Spotify for a while now, but ever since about 2 weeks ago, someone has been getting into my account playing their own music while I'm trying to listen to mine. It's really frustrating...
464 Views
0 replies
0 likes
