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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4477 Views

0 replies

6 likes

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Superuser Contribution Função "Músicas" foi removida!

PlanFreeCountry BrasilDeviceMotorola X2Operating SystemAndroid Marshmallow My Question or Issue Por que a função para tocar todas as músicas aleatoriamente das nossas seleções de artitas e álbuns foi removida? Era a principal função para o meu dia-a-...

Newbie

Plan Free Country  Brasil Device Motorola X2 Operating System Android Marshmallow   My Question or Issue  Por que a função para tocar todas as músicas aleatoriamente das...

SergioDavid

Roadie

474 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Gif cover on android

Spotify Username21vhzuvkjgev4h3vcvmyrz3zyPlanPremiumCountry netherlandsDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid 7.0 (nougat) My Question or IssueI saw a friend who had this cool feature of which he had a gif or at least a moving picture as...

Casual Listener

Spotify Username 21vhzuvkjgev4h3vcvmyrz3zy Plan Premium Country  netherlands Device Samsung Galaxy S6 Edge Operating System Android 7.0 (nougat)   My Question or Issue I saw a f...

bramvanabel

Casual Listener

1494 Views

5 replies

0 likes

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Spotify - The destroyer of SD-cards?

So, I have been using spotify a long time, and I am very satisfied with all the songs and such. Unfortunatly, the technical, not so much. It all started with the storage being "corrupted" atleast once per week. Which means all my songs would suddenly...

Regular

So, I have been using spotify a long time, and I am very satisfied with all the songs and such. Unfortunatly, the technical, not so much.   It all started with the storage being "corrupted" at...

jjeeddss

Casual Listener

7783 Views

14 replies

29 likes

Broken SD-card
Corrupted offline songs
Corruption of data
  • 7783 Views
  • 14 replies
  • 29 likes

Interface

PlanPremiumCountry TurkeyDevice(Samsung Galaxy s7 edge)Operating System(Android Oreo) My Question or Issue why app's interface have changed when I bought premium

Newbie

Plan Premium Country  Turkey Device (Samsung Galaxy s7 edge) Operating System (Android Oreo)   My Question or Issue   why app's interface have changed when I bought pre...

Joe

Community Legend

442 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution [Free] Shuffle problems

PlanFreeCountryFrance, Belgium and LuxembourgDeviceHuawei P8 liteOperating SystemEmui 4.0.3 Since I am using the free version of Spotify, I should now be able to stream playlists on shuffle only (except a handful of selected Spotify playlists) with t...

Casual Listener

Plan Free Country France, Belgium and Luxembourg Device Huawei P8 lite Operating System Emui 4.0.3   Since I am using the free version of Spotify, I should now be able to stream playlis...

FloDuc

Casual Listener

546 Views

2 replies

0 likes

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Problems with saving on SDcard/ Android Speicherprobleme

[German version below] Hello, I got the following problem on my android smartphone. After been logged out automaticly I couldn't sign in anymore because I used the offline mode. So I uninstalled spotify, downloaded it again and was able to sign back ...

Casual Listener

[German version below]   Hello,   I got the following problem on my android smartphone. After been logged out automaticly I couldn't sign in anymore because I used the offline mode. So ...

493 Views

0 replies

0 likes

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Stop videos from playing in playlists

How can I stop the videos from playing in playlists? Tracks keep stopping due to slow internet connection while I'm on the go which is very annoying. I have the playlist downloaded to my phone already.

Music Fan

How can I stop the videos from playing in playlists? Tracks keep stopping due to slow internet connection while I'm on the go which is very annoying. I have the playlist downloaded to my phone alread...

550 Views

0 replies

1 likes

  • 550 Views
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  • 1 likes

Offline Data not deletable

Hello, I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.

Casual Listener

Hello,   I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.

jjeeddss

Casual Listener

691 Views

5 replies

0 likes

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  • 5 replies
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New update has removed Radio

The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it!

Casual Listener

The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it! 

SamaelSmiles

Regular

7067 Views

4 replies

2 likes

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  • 4 replies
  • 2 likes

Solved!! Specific song wont play from local files downloaded onto phone!

PlanPremiumCountryCanadaDeviceSamsung on5 My Question or Issue I have used Local files a lot since ive gotten premium. Most of them work with little or no issues. Recently i added another track to the playlist that i download (Lens V2 ft. Travis Scot...

Casual Listener

Plan Premium Country Canada Device Samsung on5  My Question or Issue  I have used Local files a lot since ive gotten premium. Most of them work with little or no issues. Recently i a...

jelkoo99

Casual Listener

1423 Views

4 replies

0 likes

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  • 4 replies
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Goodbye Spotify

I'm leaving Spotify today,I was a paid user for over 2 years and when I moved countries had to become a free user while my bank gave me a new card. I have been using the plattform for over 3 years total.And it's bad, the mobile app is slow and doesn'...

Music Fan

I'm leaving Spotify today, I was a paid user for over 2 years and when I moved countries had to become a free user while my bank gave me a new card. I have been using the plattform for over 3 years ...

karma_police_19

Music Fan

1011 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Can no longer sync local files to android device.

i have seen several threads on here about the same issue. however i have tried every solution from every thread and i still cant sync my local files to my android. i have tried disabling firewall, i have tried enabing network discovery, i have tried ...

Casual Listener

i have seen several threads on here about the same issue. however i have tried every solution from every thread and i still cant sync my local files to my android. i have tried disabling firewall, i ...

Joe

Community Legend

835 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

No songs category 8.4.53

Why can't I access my songs anymore? I only have the options for artist albums Playlist and podcasts. I can't shuffle my albums so can I just not listen to all of my songs anymore? Do I have to make a Playlist with every album I have just so I can sh...

Newbie

Why can't I access my songs anymore? I only have the options for artist albums Playlist and podcasts. I can't shuffle my albums so can I just not listen to all of my songs anymore? Do I have to make ...

e13_2k-029z95

Newbie

549 Views

1 replies

3 likes

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  • 1 replies
  • 3 likes

Songs deleted from a playlist still playing in shuffle mode

PlanPremiumCountry FinlandDeviceSamsung Galaxy S8Operating SystemAndroid As the title says, its playing songs that i have deleted recently

Regular

Plan Premium Country  Finland Device Samsung Galaxy S8 Operating System Android   As the title says, its playing songs that i have deleted recently

455 Views

0 replies

1 likes

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Playlist organized by artist album order is now organized by alphabetical artist song's order

PlanPremiumCountry BrasilDeviceMoto G5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My playlist suddendly stopped being organized as It used to be, and I can't stand It anymoreI've already reinstalled the app and nothin...

Casual Listener

Plan Premium Country  Brasil Device Moto G5 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  My playlist suddendly stopped being organize...

LucasBonafini

Casual Listener

921 Views

4 replies

2 likes

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Solved!! listening to "liked" songs

How to you save-listen to songs you have thumbed up from the radio section?

Casual Listener

How to you save-listen to songs you have thumbed up from the radio section?

marcmallet

Newbie

56525 Views

11 replies

0 likes

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  • 11 replies
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Liked songs won't appear on my Favorites list

Hi! It seems like ever since Spotify updated its look, I've been having trouble adding new songs to my Favorites list; sometimes it'll show up, sometimes it doesn't. Furthermore, several songs I had in Favorites are no longer there.

Newbie

Hi! It seems like ever since Spotify updated its look, I've been having trouble adding new songs to my Favorites list; sometimes it'll show up, sometimes it doesn't. Furthermore, several songs I had ...

1934 Views

0 replies

15 likes

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Solved!! Can't download using cellular

I want to download a song on Spotify, but when I press the download always appear the words: go to settings for download using cellular

Newbie

I want to download a song on Spotify, but when I press the download always appear the words: go to settings for download using cellular

andypolack

Casual Listener

285176 Views

34 replies

6 likes

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[Android] Crash when adding favorite

PlanPremium CountryFrance DeviceHuawei Honor 8 Operating SystemAndroid 7.0 Spotify version:8.4.57.803 armV7 My Question or Issue Hi. Whenever i add a song as a favorite, the heart will normally get "filled". But if i go to my tracks, i don't see the ...

Newbie

  Plan Premium   Country France   Device Huawei Honor 8   Operating System Android 7.0   Spotify version: 8.4.57.803 armV7   My Question or Issue  ...

385 Views

0 replies

0 likes

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Black screen when launching spotify app

Plan PremiumCountryNorwayDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueSo recently every time I open spotify I get a black screen (image in attachements). All my apps and the OS is updated to the latest version. I have also t...

Casual Listener

  Plan  Premium Country Norway Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue So recently every time I open spotify I get a black scr...

samham

Newbie

1700 Views

2 replies

1 likes

  • 1700 Views
  • 2 replies
  • 1 likes