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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

108059 Views

26 replies

3 likes

  • 108059 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

218421 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 218421 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

573165 Views

79 replies

3 likes

  • 573165 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

471944 Views

577 replies

40 likes

Account
Free
  • 471944 Views
  • 577 replies
  • 40 likes

Spotify is glitching

My Issue:So, i've been trying to listen music when. But when i turn my phone off or bring the app to the background, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands Device(Dogee Mix)...

Casual Listener

My Issue: So, i've been trying to listen music when. But when i turn my phone off or bring the app to the background, i made an video of it to show you how it sounds, can someone please help me with...

Loxer

Community Legend

1231 Views

1 replies

0 likes

  • 1231 Views
  • 1 replies
  • 0 likes

Spotify is glitching

My Issue:So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands De...

Casual Listener

My Issue: So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone plea...

Loxer

Community Legend

902 Views

1 replies

0 likes

  • 902 Views
  • 1 replies
  • 0 likes

Solved!! Save an album, the songs aren't saved

Hello,since the last update that changed Spotify, whenever I save/add an album to my favourites, the songs it contains are not saved in 'my favourite songs' in my library. It used to be the case in the older versions though, but all the songs I had p...

Casual Listener

Hello, since the last update that changed Spotify, whenever I save/add an album to my favourites, the songs it contains are not saved in 'my favourite songs' in my library. It used to be the case in...

Joe

Community Legend

3049 Views

3 replies

1 likes

  • 3049 Views
  • 3 replies
  • 1 likes

Switching a free account email to my premium account

My Question or Issue I have an email issue. My premium account is registered to an email address I never use. I want to know how I can delete this account (free account) and use this email for my premium account. Thanks in advance

Newbie

    My Question or Issue  I have an email issue. My premium account is registered to an email address I never use. I want to know how I can delete this account (free account) and us...

Joe

Community Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Solved!! Why do I have to keep logging in

Every time I try running Spotify on my Galaxy 9 it requires me to login to the Amazon App Store. Why can't it remember me, this is getting irritating. There is no check mark to set "remember me" anywhere on the Spotify app or AppStore app.Please help...

Newbie

Every time I try running Spotify on my Galaxy 9 it requires me to login to the Amazon App Store.  Why can't it remember me, this is getting irritating. There is no check mark to set "remember me...

Loxer

Community Legend

3134 Views

1 replies

0 likes

  • 3134 Views
  • 1 replies
  • 0 likes

Tips for arranging collection / using Spotify if hitting the Spotify library 10k song limit?

I getting the (really annoying) "you library is full" message. I like to add albums of the artists I like, I also follow most of them. Are there any offical or community advice on how to use Spotify with a large collection?

Regular

I getting the (really annoying) "you library is full" message.   I like to add albums of the artists I like, I also follow most of them.   Are there any offical or community advice on h...

priscyla

Casual Listener

1125 Views

6 replies

1 likes

  • 1125 Views
  • 6 replies
  • 1 likes

Interfaz Spotify

PlanPremiumCountry EspañaDeviceBQ X5 PlusOperating SystemAndroid 7.1.1 My Question or Issue Tengo la aplicación actualizada a la última versión y continuo con la antivan interfaz porfavor ayuda, Gracias

Newbie

Plan Premium Country  España Device BQ X5 Plus Operating System Android 7.1.1   My Question or Issue  Tengo la aplicación actualizada a la última versión y continuo con la an...

707 Views

0 replies

2 likes

  • 707 Views
  • 0 replies
  • 2 likes

Spotify is glitching

My Issue:So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands De...

Casual Listener

My Issue: So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone plea...

Loxer

Community Legend

1281 Views

1 replies

0 likes

  • 1281 Views
  • 1 replies
  • 0 likes

Radio shuffle not working

PlanPremiumCountry Perú DeviceHuawei P smartOperating SystemAndroid My Question or Issue Hello, I started using Spotify not too long ago and I instantly became premium, it seems to me the radio feature used to work just fine but now (maybe after the ...

Newbie

Plan Premium Country  Perú  Device Huawei P smart Operating System Android   My Question or Issue          Hello, I started using Spotify not t...

Loxer

Community Legend

703 Views

1 replies

0 likes

  • 703 Views
  • 1 replies
  • 0 likes

Superuser Contribution Software Update Error

PlanPremiumCountryAustraliaDevicePixel 2 XLOperating SystemAndroid OreoMy Question or IssueI have been receiving this error message every time I open Spotify, asking me to update my Operating System above 4.0 but I am currently on the newest Operatin...

Casual Listener

Plan Premium Country Australia Device Pixel 2 XL Operating System Android Oreo My Question or Issue I have been receiving this error message every time I open Spotify, asking me to upda...

Alfredo

Roadie

918 Views

3 replies

0 likes

  • 918 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs keep stalling while playing

PlanPremiumCountry UsaDeviceSamsung galaxy s6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I uninstalled and then re installed and the issue is still there, songs play but constantly have little pauses making listening ...

Casual Listener

Plan Premium Country  Usa Device Samsung galaxy s6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I uninstalled and then re installed a...

Alfredo

Roadie

1149 Views

3 replies

0 likes

  • 1149 Views
  • 3 replies
  • 0 likes

Superuser Contribution i cant change my songs if i dont have internet

I am a premium user and sometimes i don´t have a internet connection, when that happens i can´t change the songs in my playlist doesn´t matter if the playlist was colaborative or is a playlist creatred by my self

Casual Listener

  I am a premium user and sometimes i don´t have a internet connection, when that happens i can´t change the songs in my playlist doesn´t matter if the playlist was colaborative or is a playlis...

Alfredo

Roadie

808 Views

3 replies

0 likes

  • 808 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recent March 2018 update causing rapid skipping/stuttering/

Songs just keep skipping ever since today's March 12 2018 update. Just random skipping, no matter what I play. Using Android 5.0, and no, there's no update to 6.0. But that shouldn't matter, it's been playing until today's update. Tried logging out t...

Newbie

  Songs just keep skipping ever since today's March 12 2018 update.  Just random skipping, no matter what I play.  Using Android 5.0, and no, there's no update to 6.0.  But that s...

Alfredo

Roadie

7715 Views

11 replies

5 likes

  • 7715 Views
  • 11 replies
  • 5 likes

Video/album

PlanPremiumCountryNetherlands DeviceHuawei mate sOperating SystemMarshmallow My Question or IssueHow do I watch videos? Bc when I click browse I don't see video/show and how do I see a animated album cover. When I click on a song I don't see an anima...

Newbie

  Plan Premium Country Netherlands   Device Huawei mate s Operating System Marshmallow   My Question or Issue How do I watch videos? Bc when I click browse I don't see vide...

469 Views

0 replies

0 likes

  • 469 Views
  • 0 replies
  • 0 likes

Não consigo baixar músicas pela rede celular.

Mesmo com o modo offline desativado e com o download pela rede celular habilitado, o app manda ir às configurações e habilitar. Anexos para comprovar. Alguém tem alguma resolução? (se tiver como sem precisar reinstalar, porque minha wi-fi é horrível ...

Newbie

Mesmo com o modo offline desativado e com o download pela rede celular habilitado, o app manda ir às configurações e habilitar. Anexos para comprovar. Alguém tem alguma resolução? (se tiver como sem ...

thalesjvieira

Newbie

65541 Views

10 replies

5 likes

  • 65541 Views
  • 10 replies
  • 5 likes

Spotify starts playback by itself

V:8.4.57.803, galaxy note 5 running android 7.0.Issue:When i connect to Bluetooth device, Spotify sometimes start playback, iven if i stopped the playback, is ignores it and play music.

Newbie

V:8.4.57.803, galaxy note 5 running android 7.0. Issue: When i connect to Bluetooth device, Spotify sometimes start playback, iven if i stopped the playback, is ignores it and play music. 

data_error

Newbie

766 Views

1 replies

1 likes

  • 766 Views
  • 1 replies
  • 1 likes

Solved!! Can't see music on lock screen. Pixel 2

PlanPremiumCountry USADevicePixel 2Operating System8.1.0Spotify Version 8.4.57.803 armV7My Question or IssueWhen my Pixel is on the lock screen (this is the black screen with just the clock and date) all I can see is a Spotify icon and cannot see wha...

Casual Listener

Plan Premium Country  USA Device Pixel 2 Operating System 8.1.0 Spotify Version 8.4.57.803 armV7 My Question or Issue When my Pixel is on the lock screen (this is the black screen with...

Joe

Community Legend

15405 Views

7 replies

0 likes

  • 15405 Views
  • 7 replies
  • 0 likes

cut in music

PlanPremiumCountry BeazilDeviceMotorola x4Operating SystemAndroid Oreo My Question or Issue I have a problem that when I put in the next song of a cut, this happens every time I start the next track, even when I put in half the song of a cut, I unins...

Newbie

  Plan Premium Country  Beazil Device Motorola x4 Operating System Android Oreo   My Question or Issue   I have a problem that when I put in the next song of...

Bittencourt

Spotify Star

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mostrar canciones no reproducibles

No puedo reproducir las canciones a pesar de estar descargadas y me sale en gris... El error que me aparecia me decia que fuera a ajustes y le diera a Mostrar canciones no reproducibles, ahora salen pero no se escuchan me podeis ayudar. Soy premiun

Casual Listener

No puedo reproducir las canciones a pesar de estar descargadas y me sale en gris... El error que me aparecia me decia que fuera a ajustes y le diera a Mostrar canciones no reproducibles, ahora s...

SergioDavid

Roadie

1074 Views

1 replies

0 likes

  • 1074 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redownload failed downloaded song

PlanPremiumCountry IndonesiaDeviceMotorola Moto MOperating SystemAndroid Nougat My Question or IssueSo I downloaded songs for offline uses but there are some songs that failed to download it will play the song but not fully so it's just stuck at cert...

Newbie

Plan Premium Country  Indonesia Device Motorola Moto M Operating System Android Nougat   My Question or Issue So I downloaded songs for offline uses but there are some songs that ...

SergioDavid

Roadie

862 Views

1 replies

0 likes

Download error
Offline download
  • 862 Views
  • 1 replies
  • 0 likes