Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Date: 20/05/2018Brand: SamsungModel: S7Platform: Android Spotify appDescription: I have my playlist 'mijn favorieten' dowoaded so it is available offline. When I use filtering in that playlist, by pulling the screen downwards, I have noticed that the...
Date: 20/05/2018 Brand: Samsung Model: S7 Platform: Android Spotify app Description: I have my playlist 'mijn favorieten' dowoaded so it is available offline. When I use filtering in tha...
315 Views
0 replies
1 likes
Hi everyone. I have downloaded a local playlist made on my desktop to my mobile phone and everytime i try to jump to a certain part of a track, it just skips at the beginning of the song. It doesn't matter where i press on the time bar... Anyone else...
Hi everyone. I have downloaded a local playlist made on my desktop to my mobile phone and everytime i try to jump to a certain part of a track, it just skips at the beginning of the song. It d...
313 Views
0 replies
1 likes
Please add Xxxtentacion back on spotify, cuz the pregnant girl that he supposedly beat is not even pregnant and she also admitted that he did not do anything to her, and he also saved her life from overdosing on drugs, if not then you should remove t...
Please add Xxxtentacion back on spotify, cuz the pregnant girl that he supposedly beat is not even pregnant and she also admitted that he did not do anything to her, and he also saved her life from o...
386 Views
0 replies
0 likes
I have tried everything I could find on the forum, but could not get my local files to sync from my computer to my phone.My gear is:Google Pixel (original, American Version, not the 2)Mac book Pro 2017Spotify Premium StudentI have tried the following...
I have tried everything I could find on the forum, but could not get my local files to sync from my computer to my phone. My gear is: Google Pixel (original, American Version, not the 2) Mac book...
372 Views
0 replies
0 likes
As soon as the phone reception on my phone dissapears, which happens alot for me, all my downloaded music stops playing. It doesnt undownload but it just wont play anymore. as soon as my reception returns theres no problem anymore. This is very annoy...
As soon as the phone reception on my phone dissapears, which happens alot for me, all my downloaded music stops playing. It doesnt undownload but it just wont play anymore. as soon as my reception re...
449 Views
0 replies
1 likes
I've been using Spotify for a while now, but ever since about 2 weeks ago, someone has been getting into my account playing their own music while I'm trying to listen to mine. It's really frustrating because Spotify is basically unusable now for me b...
I've been using Spotify for a while now, but ever since about 2 weeks ago, someone has been getting into my account playing their own music while I'm trying to listen to mine. It's really frustrating...
457 Views
0 replies
0 likes
Hello, I have a question. As already mentioned in the header, the Spotify mobile version (for me, on Android) does not allow me to shuffle play my playlists anymore since I reinstalled the application. When I click on a song in one of my playlists an...
Hello, I have a question. As already mentioned in the header, the Spotify mobile version (for me, on Android) does not allow me to shuffle play my playlists anymore since I reinstalled...
Newbie
742 Views
3 replies
4 likes
Hi, Spotify staffI love Spotify but there is some problem with mine. When I play a song, it don't have loop button or shuffle. I want to find the reason why it like that??Thanks Spotify.
Hi, Spotify staff I love Spotify but there is some problem with mine. When I play a song, it don't have loop button or shuffle. I want to find the reason why it like that?? Thanks Spotify.
358 Views
0 replies
0 likes
Spoiler (Highlight to read) Spotify Premium no longer works with Google Home, Google Mini, or any of my multiple Chromecast devices. When I ask the assistant to play Spotify, it says it will and then silence. Sometimes a track might start to play and...
Spotify Premium no longer works with Google Home, Google Mini, or any of my multiple Chromecast devices. When I ask the assistant to play Spotify, it says it will and then silence. Sometimes ...
Newbie
10504 Views
7 replies
3 likes
I want to watch the vertical video (bts). But I don't know where it is. I tried searching for the artist, even the playlist that was supposed to have that video but I still can't see it. I've tried reaching installing the app and logging off and in a...
I want to watch the vertical video (bts). But I don't know where it is. I tried searching for the artist, even the playlist that was supposed to have that video but I still can't see it.&...
Newbie
11478 Views
5 replies
3 likes
I have found some problems with the latest update, 1. When i filter a song and try to click it it just playes the song "behind it" for example i have 4 songs in my playlist and filter one of them it will play the first song in my playlist because its...
I have found some problems with the latest update, 1. When i filter a song and try to click it it just playes the song "behind it" for example i have 4 songs in my playlist and filter one of them it ...
Casual Listener
481 Views
1 replies
2 likes
I know there also exists a topic on filtering problem, but I want to state that not only filtering but also sorting does not work in a proper way. It makes me sick. I built a huge playlist as a collection. I sort it by artist and it mixes up albums! ...
I know there also exists a topic on filtering problem, but I want to state that not only filtering but also sorting does not work in a proper way. It makes me sick. I built a huge playlist as a colle...
438 Views
0 replies
1 likes
Hey guys, first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem:I love the fact that I can add audiobooks from my PC in my spotify acc. and download it on my android to listen to it offline. Now, since 2 wee...
Hey guys, first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem: I love the fact that I can add audiobooks from my PC in my spotify acc. and downl...
Newbie
312 Views
1 replies
0 likes
Hi there, the commands for the Spotify App on Google Home seem to be broken at the moment. Everytime I try to interact with Spotify currently playing music on one of my speakers, it stops and complains about some other device playing music over the a...
Hi there, the commands for the Spotify App on Google Home seem to be broken at the moment. Everytime I try to interact with Spotify currently playing music on one of my speakers, it stops an...
434 Views
0 replies
0 likes
Hi everyone, My problem is simple but pretty new (happening since 2 weeks max, maybe after a previous update or just after the update to Android 8.0). When i launch Spotify on My Moto Z, select the music i want to play, i need to select the random mo...
Hi everyone, My problem is simple but pretty new (happening since 2 weeks max, maybe after a previous update or just after the update to Android 8.0). When i launch Spotify on My Moto Z, sel...
303 Views
0 replies
0 likes
When I use Spotify (I do this on both my PC and my phone but this has only changed for my phone & I use Android) I always sort by Artist, it has always been more convinient for me personally. But when I always did that, it also sorted the individual ...
When I use Spotify (I do this on both my PC and my phone but this has only changed for my phone & I use Android) I always sort by Artist, it has always been more convinient for me personally. But...
409 Views
0 replies
1 likes
The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it!
The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it!
Regular
7108 Views
4 replies
2 likes
Okay. So I went to this website because my Spotify account kept telling me that I had no disk space or something like that, and that I needed to deselect some playlists from downloading. I didn't know how to do that, so I came here. Someone said to u...
Okay. So I went to this website because my Spotify account kept telling me that I had no disk space or something like that, and that I needed to deselect some playlists from downloading. I didn't kno...
313 Views
0 replies
0 likes
My galaxy s8+ used to always show what my spotify was playing with the artist name and song title but after a simple phone reset it doesn't show that anymore. The attach photo is what it used to look like. I'm just trying to get this back onto my pho...
My galaxy s8+ used to always show what my spotify was playing with the artist name and song title but after a simple phone reset it doesn't show that anymore. The attach photo is what it used to look...
Casual Listener
6842 Views
2 replies
0 likes
The last update is really annoying. I have had Spotify for year and listen to music all day. I like to keep shuffle on but at the same time randomly change tracks myself but now when I choose my track the shuffle disables. Need a fix or a way to perm...
The last update is really annoying. I have had Spotify for year and listen to music all day. I like to keep shuffle on but at the same time randomly change tracks myself but now when I choose my trac...
Newbie
686 Views
2 replies
1 likes
